Jain Bank Cooperative Bank Core Banking RFP

RFP ASP Services for CBS for Jain Co-operative Bank Ltd.
JAIN CO-OPERATIVE BANK LTD.
Request for Proposal (RFP) for Providing

Core Banking Solution & Implementation On ASP Basis or On Cloud
Basis
RFP Schedule:
Particulars Details
Date of release of RFP 15.01.2022
Last date for submission of response to RFP 29.01.2022 - 3:00 P.M.
Confidentiality: All information contained in the Request for Proposal is Confidential.

Likewise, all information returned by Vendors, will be treated as confidential.
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1) About Jain Co-operative Bank Ltd.
Head Office of Jain Co-operative Bank Ltd. is at 80,. Darya Ganj, New
Delhi - 110002 and 5 branches located all over Delhi. The total business of
the Bank is about 125 Crore. The area of operation of the bank is NCT
Delhi.
2) Details of Branches & Head office are as under:
S. Head Office & Branch Address of Branches and Head Contact No.
No. List Office
(a) Head Office 80, Darya Ganj, New Delhi – 011-23281827
110002
(b) Darya Ganj Branch 80, Darya Ganj, New Delhi – 011-40517499
110002
(c) Shahdara Branch 27/2, Gali No. 14, Shahdara, New 011-28824258
Delhi – 110032
(d) Gandhi Nagar Branch 10/123, UGF Main Road, West 011-28822257
Azad Nagar, Near Community
Hall, Delhi-110051
(e) Laxmi Nagar Branch F-222, Mangal Bazaar Road, 011-28822259
Laxmi Nagar, Delhi - 110092
(f) Karol Bagh Branch 16/867, Joshi Road, Karol Bagh, 011-28833214
New Delhi – 110005
3) Volume of Transactions
Currently, the Bank has envisaged the number of transactions as mentioned
below, based on current requirements. The Bank, in the future may
require additional volume of transaction to be managed by the solution
and the same solution should be scalable without any obsolescence risk.
Table 1:
Data Points Year 2021
Total Branches 5
Total Members 30000+
Total Deposits 100 Crores+
Total Advances 30 Crores+
Total number of Users 60+
4) Existing Application and Infrastructure Details
The Bank has automation in all Branches and Head Office Departments.
The existing IT infrastructure is described below:
a) Existing CBS Application details:

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(i) The below CBS application is presently operational at Bank from May 2017 to till
date.
Application Name
Vendor M/s Coforge Ltd. (M/s NIIT Technology
Ltd.)
Platform Window
Database Oracle 11g
No. of Branches as on Date 5
b) Existing Third Party Applications:
The below mentioned third party applications are operational in the IT

Infrastructure of the Bank. .
SL Application Name Application Function Service

Provider
1 ATM Switch ATM Transactions for RuPay Sarvatra
Schemes Technologies &
ICICI Bank
2 SMS Delivery of SMS trigger by Value First
Software
3 CTS Scanning of cheques and Software

clearing processing provided by M/s
Aastha
Communications
5) Project Objective:
The Bank is planning to upgrade / replace the existing Core Banking

Solution and desirous to implement comprehensive new web base Core
Banking Solution. The Bank has strategic plans to enhance the various
existing banking channels, and integrate them in a way to deliver superior
digital experience to the customers.
The Bank for this purpose, invites proposals from CBS Product Vendors
(hereinafter refers as Vendor / Vendors) for Providing CBS On Application
Service Provider (ASP) Model with required Hardware, System Software and links
between the branches to be arranged by the Vendor.
6) Terms and Conditions
General
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a) These terms and conditions are applicable to the whole RFP document and
are required to be complied by all prospective vendors. The non-
compliance of any of the RFP terms should be highlighted clearly while
responding to this RFP with proper justification.
b) The Vendor will be the single point of contact for the Bank with regards to
this RFP and the Vendor will be responsible for End to End implementation
and support. The Vendor will deal with its authorized partners / System
Integrator (SI) for any additional support. Bank shall correspond to the
vendor only and there will not be any compulsion on the Bank to
coordinate with vendor’s authorized partners.
c) The bank can consult any other 3rd party vendor for any work related to
this RFP without any intimation or consultation with selected vendor
/vendors as and when required during this project. Moreover, Bank may
at its own discretion can appoint consultant for implementation
monitoring and successful rollout of the solution.
d) If there are any changes to this RFP document the Bank will communicate in
writing with the shortlisted vendors, without which the Vendor responses
should not incorporate any changes based on any assumptions.
e) The bank is not liable to place single order with the single selected vendor
for this work of contract.
f) The RFP will be the governing document for arrangement between the
Bank and the Vendors till any other specific agreement is signed between
the bank and the Vendor.
g) All responses (commercial and technical) would be deemed to be

irrevocable offers/proposals from the vendors and may if accepted by the
Bank form part of the final contract between the Bank and the selected
Vendor. Vendors are requested to attach a letter from an authorized
signatory attesting the veracity of information provided in the responses.
Unsigned responses would be treated as incomplete and are liable to be
rejected.
h) Any technical or commercial offer, submitted cannot be withdrawn /

modified unless specifically permitted by the Bank.
i) The Vendors are required to quote for all the components

(mandatory/optional) mentioned in the Annexures & Technical Bid of this
document. In case any Vendor does not quote for any of the components,
the response would be deemed to include the quote for such unquoted
components/ requirements.
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j) It is mandatory to submit all the information in the formats given in

Annexure /Appendices, given along with this document duly filled in,
along with the offer. The Bank reserve the right not to allow / permit
changes in the specifications and not to evaluate the offer in case of non-
submission of any information in the required format or partial submission
of information.
k) The vendor should include All out of pocket expenses, travelling, boarding
and lodging expenses for the entire life of the contract should be a part of
the financial quote submitted by the Vendor to the Bank. No extra costs
on account of any items or services or by way of any out of pocket
expenses, including travel, boarding and lodging etc. will be payable by
the Bank. The Vendor will not take the plea of omitting any charges or
costs and later lodge a claim on the Bank for the same.
l) The Bank intends that the contract, which is contemplated herein with the
Vendor, shall be for a period of Five years post completion of roll out.
m) The Bank reserves the right to audit application, DC and DR site provided
by the Vendor to Bank via external agencies. It would be the Vendor’s
responsibility to include the recommendations (if any) of the audit agency
in their solution at no extra cost. Any Statutory requirements or
amendments directed by the Government, RBI and any other regulatory
body must be incorporated in all the software provided by the Vendor at
no extra cost.
n) The Bank has rights to accept /reject/ modify the customization marking
and same should be acceptable to the vendor.
7) Responsibilities of Vendor.
a) Prepare work out a project plan
b) Establish and maintain a centralized Data Centre, Disaster Recovery Centre and
Near-shore Centre
c) Undertake requirement study as per scope mention, document the findings.

d) Customization of the products and System Testing.
e) Implementation, Post Implementation Support.
f) Data error/gaps reports
g) Implementation of Core banking software at the branches/Ho.
h) Provide interface with delivery channels.
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i) Training of the core team/Trainers.
8) Implementation Period
CBS System are to be delivered as per the agreeable terms and conditions
mentioned in the SLA signed by the Vendor(s) and the Bank at the time of
issuance of the order. The Bank reserves the right to cancel the order in case
delivery is not affected within the stipulated time.
9) RFP Document Cost & EMD (Earnest Money Deposit)
a) RFP Cost – supplied free of cost

b) EMD (Earnest Money Deposit) - NIL
c) Successful vendor will be required to furnish Performance Bank Guarantee for
Rs. 1,00,000/= valid for a period of 12 months at the time of acceptance of order.
10) Period of Validity
Bids shall remain valid for a period of 06 months from the date of bid
opening prescribed by the Bank. A bid valid for shorter period shall be
rejected by the Bank as non-responsive.
11) Bid Currency

The Prices in the bid document shall be expressed in Indian Rupees only.
12) Bidding Process
The vendor has to prepare & submit the proposal(s) for Implementation of
Core Banking Solution with all the modules & Applications as mentioned
in the RFP – on Application Service Provider (ASP) Model with required
Hardware, System Software’s and Connectivity for Head office & Branches to
DC and DR.
Technical bid
Commercial bid
13) Commercial Bid
The Vendor should quote the price as per Annexure –VI (It should be in
Sealed Cover Only)
14) Submission Of Bids

a) The Vendors shall sent Technical and Commercial Bid through
Sealed Cover only latest by 29.01.2022 – 3:00 P.M.
Address for communication:
Chief Executive Officer
Jain Co-operative Bank Ltd
Head Office,
80, Darya Ganj,
New Delhi – 110002
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b) All vendors are requested to submit responses to RFPs based on the

following guidelines:
• Forwarding Letter as per Annexure-I
• Eligibility Criteria as per Annexure-II
• Details Of The Vendor as per Annexure-III
• Undertaking as per Annexure-IV
• Functional Requirement as per Annexure-V
• Commercial Proposal as per Annexure-VI
15) Late Bids
Any bid received by the Bank after the deadline for submission of bids
will be rejected.
16) Bid Opening AndEvaluation
All received RFP responses will be evaluated as per eligibility criteria. The
vendors will be further evaluated on the basis of functionality features,
Solution Architecture Suggested, Implementation Plan, Company
Credentials & Experience, and accepting the terms and conditions of this
document shall be short-listed. Bank reserves the right to accept or reject
any technology proposed by the Vendor without assigning any reason
thereof. Decision of the Bank in this regard shall be final and binding on the
Vendors.
The Bank will ask the short-listed vendors to make a comprehensive
Product walkthrough/demo at Bank's premises before placing order.
17) Signing Of Contract
The successful Vendor(s) shall be required to enter into a SLA & NDA
with the Bank, within 15 days of the award of the tender or within such
extended period as may be specified by the Bank on the basis of the
Tender document, the tender of the successful Vendor, the letter of
acceptance and such other terms and conditions as may be determined by
the Bank to be necessary for the due performance of the work in
accordance with the Bid and the acceptance thereof.
18) Order Cancellation
The Bank reserve its right to cancel the order in the event of one or more
of the following situations, that are not occasioned due to reasons solely
and directly attributable to the Bank alone:
a) Delay in delivery beyond the specified period;
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b) Delay in customization / implementation / installation beyond the

specified period that is agreed in the contract that will be signed with
the successful Vendor;
c) Serious discrepancy in the quality of service / software expected during

the implementation, rollout and subsequent maintenance process.
d) In case of cancellation of order, any payments made by the Bank to the

Vendor would necessarily have to be returned to the Bank with interest
@ 15% per annum, further the Vendor would also be required to
compensate the Bank for any direct loss suffered by the Bank due to
the cancellation of the contract and any additional expenditure to be
incurred by the Bank to appoint any other Vendor.
19) Confidentiality Agreement
This RFP contains information proprietary to Jain Co-operative Bank Ltd.

Each recipient is entrusted to maintain its confidentiality. It should be
disclosed only to those employees involved in preparing the requested
responses. The information contained in the RFP may not be reproduced in
whole or in part without the express permission of Jain Co-operative Bank
Ltd. Disclosure of any such sensitive information to parties not involved in
the supply of contracted services will be treated as breach of trust and
could invite legal action. This will also mean termination of the contract
and disqualification of the said vendor.
20) Indemnity
Vendor shall indemnify, protect and save the Bank and hold the Bank
harmless from and against all claims, losses, costs, damages, expenses,
action suits and other proceedings.
21) Publicity
Any publicity by the Vendor in which the name of the Bank is to be used
should be done only with the explicit written permission of the Bank.
22) Solicitation of Employees
Both the parties agree not to hire, solicit, or accept solicitation (either
directly, indirectly, or through a third party) for their employees directly
involved in this contract during the period of the contract and one year
thereafter, except as the parties may agree on a case-by-case basis.
23) Penalty
Penalty will be applicable and will be deducted from monthly recurring
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charges for downtime as mention in below.
The Bank expects that the Service Provider would provide the Services as
per the scope of work agreed in this Agreement. Vendor will provide
99.00% uptime (monthly basis) per Branch per services (i.e. CBS, ATM etc.)
including infrastructure and connectivity. Penalties will be applicable with
following rate which will be deduct from monthly recurring changes.
Sr. Duration of Service Unavailability (hours) Penalty Percentage

No.
1. 0 – 30 minutes No Penalty
2. Above 30 minutes to 2 Hour 5% of MRC
3. Above 2 – 4 10% of MRC
4. Above 4 – 6 15% of MRC
5. Above 6 hours 25% of MRC
6. For each subsequent 1-hour period thereafter 5% of MRC in addition to the
above
7. Beyond 12 hours will be considered Breach of 100% of MRC
Agreement
24) Vendors Liability
The Vendors aggregate liability in connection with obligations undertaken

as a part of the Core Banking Project regardless of the form or nature of
the action giving rise to such liability (whether in contract or otherwise),
shall be at actual and limited to the value of the contract. The Vendors
liability in case of claims against the Bank resulting from misconduct or
gross negligence of the Vendor, its employees and subcontractors or from
infringement of patents, trademarks, copyrights or such other Intellectual
Property Rights or breach of confidentiality obligations shall be unlimited.
The Bank shall not be held liable for and is absolved of any responsibility
or claim/litigation arising out of the use of any third party software or
modules supplied by the Vendor as part of this RFP
25) Monitoring & Audit
The Bank shall have the right to visit any of the Vendor’s premises,
DC or DR allocate to Bank with prior notice to ensure that data
provided by the Bank are not misused.
The Bank reserves the right to audit application, DC, DR and books
of account related to Bank of the Vendor via Internal staff, external
agencies appointed by Bank or any statutory or RBI auditors.
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Compliance with security best practices may be monitored by periodic

computer security audits performed by or on behalf of the Bank. The
periodicity of these audits will be decided at the discretion of the Bank.
The vendor has to remediate all discrepancies observer by the auditors at
no additional cost to the bank.
26) Guarantees
Vendor should guarantee that the software and allied components used
to service the Bank are licensed and legal.
27) Governing Law And Disputes
All disputes or differences whatsoever arising between the parties out of or

in relation to the construction, meaning and operation or effect of these
Tender Documents or breach thereof shall be settled amicably. If however
the parties are not able to solve them amicably, the same shall be settled by
arbitration in accordance with the applicable Indian Laws, and the award
made in pursuance thereof shall be binding on the parties. The
Arbitrator/Arbitrators shall give a reasoned award. Any appeal will be
subject to the exclusive jurisdiction of the courts at Delhi.
During the arbitration proceedings the Vendor shall continue to work

under the Contract unless otherwise directed in writing by the bank or
unless the matter is such that the work cannot possibly be continued until
the decision of the arbitrator or the umpire, as the case may be, is obtained.
28) Non-Discloser Agreement
Vendor has to submit Non-discloser agreement as per format mutually agreed.
29) Acceptance Of Order
Bank has a right to cancel the order if the same is not accepted within a
period of 10 days from the date of the order.
30) Taxes
The offer should be all-inclusive of the cost for perpetual licenses of all
the modules as mention in RFP of CBS for 05 branches & head office,
Interfaces, Implementations, Training giving breakup of the cost and GST.
31) Duration And Termination

The Bank shall be entitled to terminate the agreement at any time by giving
notice if:
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a) The Vendor breaches its obligations under the RFP or the subsequent
agreement then the vendor gets 15 days as cure period from the Bank.
If not cured within this time, the Bank holds the rights to initiate
termination.
b) Agreement shall be valid for period of Five (5) years from the day of
implementation and thereafter, both the parties shall renew the
agreement on mutually agreeable revised terms.
c) Agreement shall continue to remain in effect for further period of 6

months after the expiry of the Agreement on same terms and
conditions unless terminated by either party at any time during the
initial five years period or during any extended period by giving to the
other, notice in writing of not less than Nine (9) months. However,
Vendor shall be entitled to all payments for the Services rendered till
the date of such termination or till the Services are rendered.
d) Either party may terminate this Agreement by giving nine months’ notice
to other party on the address as given in the Agreement.
32) Business Continuity
Vendor agrees for the following continuity arrangements to ensure

the business continuity of the Bank:
a) In the event of this agreement comes to end on account of

termination or by the expiry of the term/renewed term of the
agreement or otherwise, the vendor shall render all reasonable
assistance and help to the Bank and to any new service
provider engaged by the Bank, for the smooth switch over and
continuity of the services.
b) In the event of failure of the bidder to render the service, without

prejudice to any other right the Bank shall have as per this
agreement, the bank at its sole discretion may make alternate
arrangements for getting the services from any other source. And if
the bank gives a prior notice to the service provider before availing
such service from any other alternative source, the service provider
shall be liable to reimburse the expenses, if any incurred by the bank
in availing such services from the alternative source.
33) Costs
It should be understood that the Bank is not liable for any costs incurred
by Vendors in the preparation of their response to this RFP or negotiations
during the selection process.
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Part - II
Eligibility Criteria:
1) Eligibility
The eligibility criteria for the vendor would be as follows:
a) This RFP is open to all Private / Public Limited Companies within India,
who are eligible to do business in India under relevant Indian laws as in
force at the time of bidding should fulfill the eligibility conditions subject
to the following requirements:
b) All Companies represented by the Vendor shall be legally liable jointly

and severally for the execution of the Contract in accordance with the
Contract terms, and a statement to this effect shall be included in the bid
and in the Contract.
c) The OSD must be Private Limited or Public Limited Company having presence
in Software Business offering CBS Solutions to preferably Cooperative Banks for
more than 3 years in India.
d) The Product is developed in India and OSD should have proper facilities
for product enhancements and customer support to support directly
preferably in Delhi.
e) The CBS proposed should be a proven solution with minimum 10 to 15

satisfied urban co-operative Banks in India including at least one or two
urban Cooperative bank in Delhi/NCR. The Bank may cross-check with
all the clients of the OSD regarding the performance of the Software and
Support standards and can reject the Vendor if they get negative feedback
from the any of the clients even if they are technically qualified in the BID.
f) The CBS Solution must have experience in integrating with NPCI

Network either directly or through an Authorized Service Provider at
least in 10 preferably Cooperative Urban Banks in India.
g) Proposed Application must be a robust 3-Tier Browser Based Solution

and implemented in Urban Co-operative Banks having more than 8 - 10
Branches of a single Bank and having more than 50 branches collectively
from all Co-op Bank clients.
h) Data Center and DR offered by vendor for ASP services should be at

least a Tier 3 and or above certified facility.
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i) The vendor shall have sufficient Team to provide pre & post
implementation support to the Bank in Delhi.
j) The propose solution should be browser base with HTTPS Secured

Connection.
k) The propose solution should be with two user authentication.
l) Proposed Application must have VAPT Compliance and Security Audit

Certificate from Information System Auditors.
(Documentary proof for each of the above is to be provided.)

2) Core Banking Capability
The suggested Core banking Solution with key modules like, but not
limited to Retail, Corporate, Loans and Advances, Collections and Payments,
Clearing & Settlement, Trade Finance, GL, Reporting, Microfinance and
Treasury should be live in at least five Banks. (Self-declaration require)
3) Bidder should provide Network Connectivity for the Branches and Head
Office and Primary Connectivity at Branches shall be minimum 2 MBPS
MPLS Line and 2 MBPS MPLS backup line. HO shall be connected by
minimum 4 MBPS MPLS Line as primary and 2 MBPS MPLS as backup
Line.
4) Data Migration
The vendor should have experience in data migration activities and should
undertake conversion of existing data across the bank to new CBS. The data
entry is to be minimized to the lowest possible to the extent of new fields in
the new package and by automating migration from existing data source.
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Part - III
TECHNICAL BID
1) Project Scope:
A brief description of the envisaged scope is enumerated as under. The

detailed requirements on each of the area mentioned below are available in
Annexure- V of this document. However, the Bank reserves its right to change
the scope of the RFP considering the size and variety of the requirements and
the changing business conditions.
To implement CBS solution, the Bank is looking at a ASP solution which

includes application software & customization, parameterization and
implementation, DC site, DR site and links between DC, DR, Head office and
branches. Vendor will also provide support during contract period and
training to Bank’s designated personnel.
Vendor will provide Centralized Help Desk / onsite support if needed, the
Vendor is responsible for offering full-time resident engineers during UAT
and project implementation. UAT Sign-off from the competent authority of
the Bank.
Irrespective of the options given above for the proposal, Vendor to set up the
Help Desk for ongoing support to the users / Bank Officials for their day to
day queries about the Core Banking Solution and other related modules.
2) Application Requirements
a) The bank seeks a strong, scalable, secure and the latest application
software to meet its current as well as future requirements.
b) Application require two factor authentications for users.
c) The proposed application should support all required retail &
corporate CBS modules by the Bank viz. various Customer
Information Management, Deposit and Advances schemes including
Savings, Current, Current Plus, Term / Flexi Deposits, Overdraft,
Cash Credit, Bills, Guarantee Remittances, Demand / Term Loans,
CTS Clearing & Settlement, Positive Pay System, Transfer, Locker,
TDS, Signature Capture, AML, ALM, Inventory Management, LOS,
HRMS, Treasury modules etc.
d) The application should support membership and share module as per
the banks requirement.
e) It should also support accounting and MIS needs for the Bank.
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f) The application should support physical and electronic delivery

channels viz. ATMs, Mobile Banking, IMPS, UPI, Tele Banking, Internet
Banking, Kiosk Banking, Agent Banking, Bill Payment Integrations etc.
g) The application should facilitate providing state of the art service to the
customers viz. Any Branch Banking, Any Time Banking, Core Banking
etc.
h) The application should support comprehensive MIS for the Bank as a
whole which should inter alia include ALM, Risk Management,
Inspection tools besides generating all statutory and non-statutory
statements required to be generated at Daily/ Weekly/
Monthly/Quarterly/ Half Yearly/ Yearly intervals as per the
requirements of the Bank, RBI & statutory bodies.
i) The application must provide the interface for NEFT, ECS, SFMS,
RTGS, ATM, Mobile Banking, IMPS, UPI, H2H, CKYC etc. and should
support accounting procedures pertaining to various inter banks
schemes launched by Reserve Bank of India from time to time.
j) The application should be ready for SWIFT and other interfaces
required by Bank.
k) The application should be able to integrate with the existing 3 rd party
applications as per the bank requirement.
l) It must be able to integrate and support any 3rd party applications
even beyond the scope of this RFP as and when required by the Bank
in future viz. Data Warehousing, Data Mining and CRM applications.
m) The application proposed must be parameterized as well as
customized to meet the specific requirements.
n) The application must include adequate inbuilt security as well as
sufficient audit logs to maintain historical footprint of financial & non-
financial transactions performed by various users.
o) The application needs to be user friendly and flexible. Moreover, it
should support Business Process Reengineering concepts.
p) The Vendor will be responsible for identifying the detailed interface
requirements for integrating the proposed packages to the systems and
for all other functionalities as mentioned in the RFP. The Vendor will
be responsible for training and also provide all the training material for
the same (hardcopies and softcopies).
q) Installation of the same CBS application and its related components at
DR Site Setup shall be the responsibility of the Vendor. Arranging for
the appropriate resource for active participation in the DR Drills /
Disaster Scenario shall be the responsibility of the vendor.
3) Hardware, DC,DR and Network

a) All the hardware, network equipment used for offering ASP Services
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should be from the reputed Brands like IBM, HP, Dell, Oracle, CISCO
etc.
b) The Database Server used should be in High Availability mode.
Database should either MSSQL or Oracle.
c) Data Center and DR site where Database and Application System hosted
should be at least Tier III certified and should have required ISO
Certification. Data Center should be preferably in Delhi/NCR/North
India and DR site in different seismic zone.
d) Security System used for protecting the CBS System should be as per the
Cyber Security guidelines issued by RBI and NPCI.
e) OSD should provide VAPT report of the Hardware & Network every
year to the bank
f) Vendor should provide SDWAN links between DC, DR, Head office
and Branches.
g) For Network Primary and backup connectivity should be offered from
different service provider.
4) Requirement Specifications Study
a) The Vendor will conduct a detailed analysis of the CBS requirements

(Functional /Technical) and other application requirements of the Bank.
b) The Vendor will have to submit detailed analysis of the CBS

requirements (Functional /Technical) and must also include all the areas
where The Vendor is suggesting any different solution, workaround. If
the work-around involves re-alignment of a business process the re-
aligned process should be included in the analysis.
c) The Vendor is expected to prepare detailed documentation,

presentation, workflows for the business processes affected due to
implementation of CBS and other Applications implemented by the
vendor.
d) The vendor shall provide the analysis document to the Bank for review
and comment and any comments or suggestions of Bank will be
incorporated therein.
e) The Bank will identify the functional heads for each process who
would be responsible for the review, comments and sign – off of the
analysis document.
The analysis will deem to be completed when signed – off from the Bank.
5) Gap Identification and Resolution
a) The Vendor shall be responsible for gap identification and resolution.

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b) Provide all functionalities required to Bank & mentioned in the

functional and technical specification study.
c) The vendor will provide the Bank with the gap identification report
along with the necessary solutions to overcome the gaps and the time
frames.
d) The vendor ensure that all gaps identified at the time of system testing
will be immediately resolved.
e) The vendor shall provide all statutory, regulatory and adhoc MIS
(Management Information System) and EIS (Executive Information
System) reports as required by the Bank in the desired format during the
initial phase of customization process.
f) The vendor will give adequate time to the Bank for reviewing the gap
report.
g) The vendor will incorporate all the suggestions made by the Bank to the
gap report.
h) Bank will not pay any additional cost for customisations as
mentioned above.
6) Customisation
The Vendor shall ensure to carry out all such customisation or

development work as may be required by the Bank at no additional Charge
or Fees or Expenses.
The Bank shall be a party to the Functional Specifications requirement sign-

off, User acceptance test, User acceptance test sign-off, Installation sign-off
and Implementation sign-off. The Vendor shall install and commission the
software for customisation and User Acceptance Test as per Project Plan to
be agreed with the Bank.
7) Interfaces:
a) The Vendor will be responsible for identifying the detailed interface

requirements for integrating the proposed packages to the systems.
b) The Vendor will ensure and incorporate all necessary security and
control features within the application, operating system, database,
network etc. so as to maintain integrity and confidentiality of data at all
times.
c) The Vendor will be responsible for setting up the test environment for
interface testing.
d) The Vendor will present to the Bank the interface requirements for
review.
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e) The Vendor shall ensure that the CBS shall have the capability to directly
interface with such new Applications as may be used by the Bank from
time to time.
f) The vendor will be responsible to providing interface for all the existing
3rd party applications used by the bank and also for any of the third
party application in future without charging any commercials.
8) Data Migration
Data Migration from BANK’s existing CBS System Database to propose CBS
software Database.
Under this, the vendor shall perform following activities:

a. The vendor will be responsible for successful data migration
including history transactions from the legacy systems to the new
environment for all branches and Head Office departments. It is
the vendor’s responsibility to liaise with the existing system
Vendors for the purpose of data mapping and extraction in
whatever formats the vendor wants the data.
b. The bank will not bear any additional cost for data migration, nor
will be responsible for the same.
c. The vendor will be responsible for formulating the “Data
Migration Strategy” and process documents which will have to be
reviewed and signed – off by the Bank prior to commencement of
the data migration exercise.
d. It will be the responsibility of the vendor to ensure complete data
cleaning and validation for all data migrated from the legacy
systems to the new application.
e. Collecting the production database on a specific cut-off date.
f. Collecting the history databases.
g. Collecting various reports generated from current CBS application
on cut-off date. These reports includes reports on cut-off date such
as Trial Balance, P&L report, account balancing report, book
balancing report, Overdue & NPA Report etc.
h. Data Migration from current CBS software to propose CBS
software.
i. Internal checking by the vendor for correctness of data migrated to
CBS software on the basis of verification of reports generated from
current CBS software and propose CBS software (on migrated
data).
j. The vendor will made available the Data Migration scripts for the
Migration Audit purpose only.
9) Training
Page No : 18
a) The Vendor will be responsible for training the Bank employees in the
areas of application / user / security management etc. The vendor needs
to provide a comprehensive training methodology document and the
training should at least cover the following areas:
• Application Management;
• User Management;
• Application Security Management
b) The Vendor will impart training to all the end users of the CBS application
prior to the Branch going live and onsite support for at least 7 days is to be
ensued by the Vendor.
10) Implementation and Roll out.
a) The implementation will consist of implementing the proposed CBS

and other proposed applications / 3rd party applications in all
existing branches and Head Office departments.
b) The Vendor will be responsible for setting up the live server at the
DC. The Vendor will also set-up the server at the DR.
c) Vendor will set up SDWAN links between DC, DR, Head office &
Branches.
The Vendor shall depute relevant personnel to attend and resolve the
branch problems immediately as per agreed timeframe based on the
severity of the issue.
11) External Interface and Integration
The Vendor shall ensure that the CBS shall have the capability to directly
interface with such new Applications as may be used by the Bank from
time to time. Also the CBS solution must provide for such functional
features, given as Functional Requirement in RFP.
The vendor will be responsible to providing interface for all the existing
3rd party applications used by the bank and also for any of the third party
application in future without charging any commercial.
12) Future Developments
Future changes to the Banks internal systems as per Banks requirements, as

specified by regulatory bodies (e.g. enhancements in Bank master/
Customer Product Database etc.) may have an impact on the proposed
CBS and the vendor has to cater to those accordingly within stipulated time
defined by the Bank.
Page No : 19
Part –IV
Commercial Bid
1) Price/ quotes
a) The prices quoted by the Vendor shall exclusive of all taxes, levies, cess, excise
and custom duties, installation, etc. that need to be incurred. The prices quoted
will also include transportation to respective sites, insurance till supervision,
commissioning and final acceptance by the Bank.
b) The price payable to the Vendor shall be inclusive of carrying out any
modifications changes / upgrades to the CBS or other software that is required
to be made in order to comply with any statutory or regulatory requirements
or any industry-wide changes arising during the subsistence of this agreement,
and the Bank shall not pay any additional cost for the same.
2) Payment Terms
a) Successful vendor will required to furnish Performance Bank Guarantee

valuing Rs. 1,00,000/= valid for a period of 12 months at the time of acceptance
of order.
b) One time cost if any will be paid after completion of project and Vendor
has to raise invoice for same with supporting sign off from the Bank.
c) Monthly recurring charges will be paid after completion of every

month. Bank will inform to vendor by email if any discrepancy found in
invoice within seven working days to vendor. Bank will inform vendor
within 7 working days to if any penalty charges due for the month.
Penalty will deduct from monthly payment. The payment shall be made
within a fortnight of the delivery of invoice to the BANK if any
discrepancy not found.
d) Taxes will be paid extra by Bank as applicable.
e) If the Bank acquires additional branch licenses, then the rates quoted
for one time cost of implementation and monthly recurring cost will be
made applicable for each additional branch license, as per proposal
submitted to BANK
f) The cost quoted above will remain fixed for a period of 5 years.
g) Bank will guarantee a minimum of 5 Branches and 1 Ho/RO for a
period of 3 years.
h) TDS shall be deducted by the bank as per Income Tax laws of India.
Page No : 20
Annexure – I
Forwarding Letter
To
Chief Executive Officer,

Jain Co-operative Bank Ltd.
Sir,
Reg.: Our bid for Providing Core Banking Solution & Implementation
We submit our Bid Documentherewith.
We understand that
a) You are not bound to accept the lowest or any bid received by you, and you
may reject all or any bid.
b) If our Bid for the above job is accepted, we undertake to enter into and
execute when called upon by the purchaser to do so, a contract in the
prescribed form. Unless and until a formal contract is prepared and
executed, this bid together with your written acceptance thereof shall
constitute a binding contract between us.
c) If our bid is accepted, we are to be jointly and severally responsible for the
due performance of the contract. Vendor means the vendor who is decided
and declared so after examination of commercial bids.
Dated at this day of 2022.
Yours faithfully
For
Signature:
Name:
Page No : 21
Annexure II
Eligibility Criteria
S.NO. Eligibility Criteria Documents to be

Submitted
1. The bidder must be an Indian firm/ organization Copy of Certificate of
registered under Indian Companies Act. Incorporation issued by
Registrar of Companies
2. The bidder should be Profit making for last three Copy of the audit Annual
financial year (2018-19,2019-20 & 2020-21) Reports and /or certificate
of the Chartered
Accountant.
3. The bidder should not be blacklisted by any Certificate from Company
Bank/Central/State Govt. dept. /Public Sector Chief Executive
Unit.
4. Bidder or its partner should have been in the Work Orders confirming
business of CBS provider on ASP for a period year and area of activity.
exceeding three years as on 31.12.2021.
5. The bidder’s DC & DR from where the CBS services Tier III Certificate and or
above
would be offered, should be at least a Tier 3 and or
above certified facility.
6. Bidders should provide a detailed time schedule Copy of detail time
for the total implementation of the project schedule with
implementation plan
should be provided by the
bidder
7. The bidder should provide address details of their Copy of address detail
data center, project office and support center for should be provided.
personal visit by the concerned Bank officials.
8. The Original Software Developer [OSD] should Photo copy of certification
preferably have an ISO/CMM Certification.
9. The Product is developed in India and OSD Self-Declaration
should have proper facilities for product
enhancements and customer support to support
directly or through their Authorized Partner in
India especially in Delhi or nearby Area.
10. The CBS proposed should be a proven solution Photo copy of purchase
with minimum 10 to 15 satisfied urban co- orders with contact
operative Banks in India. The Bank may cross- details
check with all the clients of the OSD regarding the
performance of the Software and Support
standards and can reject the Vendor if they get
negative feedback from the any of the clients even if
Page No : 22
they are technically qualified in the BID.
11. The CBS Solution must have experience in Photo copy of purchase
integrating with NPCI Network either directly or Orders
through an Authorized Service Provider at least in
5 Cooperative Urban Banks in India.
12. Proposed Application must be a Robust 3-Tier Self-Declaration
Browser Based Solution and implemented in
Urban Co-operative Banks having more than 8 –
10 Branches of a single Bank and having more than
50 branches collectively from all Co-op Bank
clients.
13. The solution should be browser base and Self-Declaration
preferably
machine Independent
14 Bidder should provide background check of Self-Declaration
employees deputed on Bank project for non-
criminal.
Page No : 23
Annexure III
DETAILS OF THE VENDOR
Details filled in this form must be accompanied by sufficient documentary

evidence, in order to verify the correctness of the information.
S. No Item Details
1 Name of Company
2 Postal Address
3 Telephone and Fax numbers Telephone: FAX:
4 Constitution of the Company
5 Name and designation of the person

authorized to make commitments to the
Bank [An authorization
letter is required from the company]
6 Email Address/Website
7 Year of commencement of Business
8 GST Number
9 TAN Number and PAN Number
10 Turnover for last 3 Financial Year
2018-19
2019-20
2020-21
Attached Certified copy of the Accounts
with Tax Audit Report
11 Supports Centres
12 Propose DC site
13 Propose DR site
Page No : 24
Annexure IV
Undertaking for Vendor
To
Chief Executive Officer
Jain Co-operative Bank Ltd.
Dear Sir(s),
Sub: RFP for
We, M/s , the undersigned, hereby confirm that we
have read and understood the eligibility criteria and fulfil the same.
a) We further confirm that all the information as per requirement of the Bank
have been included in our bid.
b) We have not been blacklisted by any Bank/RBI/IBA or any other Government

agency/ICAI. No legal action is pending against us for any cause in any
legal jurisdiction.
c) We undertake that adequate number of resources, if required by the Bank,

will be deployed for the project to complete the assignment within
stipulated time.
d) All the details mentioned RFP and in the other tender documents submitted
by us are true and correct and if the Bank observes any misrepresentation of
facts on any matter at any stage of evaluation, the bank has the right to reject
the proposal and disqualify us from the process.
e) We hereby acknowledge and unconditionally accept that the Bank can at its
absolute discretion apply whatever criteria it deems appropriate, not just
limiting to those criteria set out in the BID and related documents, in short
listing of vendors for providing the turnkey Project.
f) We also acknowledge the information that this response of our Company

for the Bank’s BID process is valid for a period of 12 month, for the short-
listing purpose, from the date of expiry of the last date for submission of our
response to BID and related documents.
g) We understand that the Bank will not accept any extraneous conditions that
may be stipulated by the vendors in their offer and the Bank reserves the
right to adhere to the terms stipulated by it in the BID documents and to
the extent modified, if any, by the Bank during the technical evaluation. We
also agree that the vendors, whose offers are otherwise technically
Page No : 25
compliant, will have to adhere to the Bank’s terms and conditions, based on
which, the Bank has sought the offers irrespective of the terms or deviations
contained in vendor’s offer.
h) We have noted that the Bank reserves the right to reject any proposal not
submitted in the required formats and with the required information.
i) We have noted that the Bank reserves the right to reject any proposal
without assigning any reason thereof.
j) The Bank may at its absolute discretion waive any minor non-conformity in
any offer. The Bank’s decision in the matter will be final and the same shall
be binding on us.
Seal & Signature of the Authorized Official
Page No : 26
Annexure –V
Functional Requirement
1 CBS AND OTHER STATUTORY MODULES ON ASP BASIS FOR

BRANCHES AND HEAD OFFICE WITH 2ND FACTOR
AUTHENTICATION
2 EMAIL ALERTS FOR TRANSACTION
3 SMS MODULE PUSH AND PULL
4 ANTI MONEY LAUNDERING
5 CKYC
6 EKYC
7 CTS
8 PMJJY AND PMBSJY
9 ATAL PENSION YOJANA
10 ALL NPCI NACH FUNCTIONALITY WITH H2H AND ALL THE
MODULES AEPS, ABPS, CBDT VALIDATION, MANDATE
MANAGEMENT, E-MANDATE ETC.
11 PFMS AND CBDT INTERFACE
12 RTGS/NEFT IDRBT INTERFACE
13 LOAN ORIGINATION SYSTEM
14 BBPS INTEGRATION WITH ATM, MOBILE AND BRANCH
15 KIOSK INTERFACE
16 MIS CALL ALERT
17 INTERFACE TO CCIL PRODUCTS
18 INTERNET BANKING RETAIL AND COMMERCIAL WITH ALL
FEATURES – at present Bank is providing view only facility to its
customers.
19 WHATS APP INTEGRATION
20 PERSONALIZED CHEQUE PRINTING
21 POSITIVE PAY SYSTEM
22 CIBIL AND OTHER CREDIT BUREAU INTERFACE
23 STATEMENT ON MAIL
24 NPA MODULE
25 LOAN RECOVERY MANAGEMENT SYSTEM
26 SHARES MODULE
27 PAN VERIFICATION NSDL INTERFACE
28 15 G/15 H AUTO GENERATION & REPORTS
29 GST MODULE with GST invoice generation
30 INVESTMENT MODULE
31 REBATE CALCULATION
32 THIRD PARTY API INTERFACE
33 REPORTS AS PER RBI & STATUTORY REQUIREMENT
34 DEAF AND DEATH CLAIM MODULE
35 CUSTOMER IDENTIFICATION UNIFICATION MODULE
Page No : 27
36 API INTERFACE FOR GOVT. AUTHORITIES LIKE INCOME TAX,

TINNSDL,TRACES,EFILING,NSDL,UIDAI,GST PORTAL, IRDA,
PMSBY, CERSAI,ROC, CENTRAL REGISTRAR, XBRL RBI ETC
37 DASH BOARDS FOR EXECUTIVES IN CBS AND MOBILE
38 INTERFACE TO THIRD PARTY ATM SERVICE PROVIDER FOR
ATM\POS\ECOM
39 INTERFACE TO THIRD PARTY ATM SERVICE PROVIDER FOR
IMPS\UPI\BBPS\QR CODE
40 DOCUMENT MANAGEMENT SYSTEM
41 AUDIT MANAGEMENT SYSTEM
42 ANY OTHER MODULE REQUIRED AS PER RBI OR ANY OTHER
STATUTORY AUTHORITY GUIDELINES
MANDATORY REPORT
1 CTR/STR/CCR/SFT
2 OSS 1 TO 8
3 ALM
4 DEAF
5 FORM – IX
6 TIME & DEMAND FORM - I
7 SLR/CRR REPORT
8 ASSET & LIABILITY
9 FORM – VIII, UNCLAIMED DEPOSITS REPORT
10 FORM – II , STATEMENT OF UNSECURED LOANS AND
ADVANCES TO DIRECTORS
11 REPORTS AS PER RBI & STATUTORY REQUIREMENT
12 BALANCE SHEET YEAR END
13 OUTSTANDING BALANCES & OVERDUE – ADVANCES
14 QUARTERLY OR ON GIVEN DATE BALANCE SHEET
15 CONTROL & MONITORING RETURNS
16 ASSET LIABILITY MANAGEMENT
17 RBI RETURNS
19 ALL STATUTORY MIS AS PER RBI /GOVT REQUIREMENT /
20 BRANCH LEVEL GENERAL REPORTS
21 CUSTOMER DELIVERABLE REPORTS /
STATEMENTS/NOTICES ETC.
22 MIS REPORTS
23 ALL DAILY, WEEKLY, MONTHLY,STANDARD REPORTS LIKE
TRIAL BALANCE, DEPOSIT & ADVANCES BALANCE REPORT
ETC.
24 ALL FINANCIAL & NON-FINANCIAL EXCEPTIONAL REPORTS
25 AUDIT LOGS
26 REPORTS AS PER REQUEST FROM BANK
Page No : 28
Annexure –VI
Format for Commercial proposal

Sr. No
Products Details Quotation in Rupee
Monthly
One time
Recurring
implementation
charges if
charges if any any
CBS and other Per Branch/
1 statutory and per month
required modules
on ASP module
ATM Switching Per ATM per
2
Charges (We do not month
have any ATM at
present)
Mobile/IMPS/UPI/
3 For Bank
BBPS Banking
4 KIOSK Interface One time ------
5 ATM on Sharing
basis related
charges
Any other Charges Please
6 specify
Page No : 29

Jain Bank Cooperative Bank Core Banking RFP

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RFP ASP Services for CBS for Jain Co-operative Bank Ltd.

JAIN CO-OPERATIVE BANK LTD.

Request for Proposal (RFP) for Providing

Confidentiality: All information contained in the Request for Proposal is Confidential.

1) About Jain Co-operative Bank Ltd.

2) Details of Branches & Head office are as under:

4) Existing Application and Infrastructure Details

a) Existing CBS Application details:

The below mentioned third party applications are operational in the IT

SL Application Name Application Function Service

3 CTS Scanning of cheques and Software

The Bank is planning to upgrade / replace the existing Core Banking

6) Terms and Conditions

g) All responses (commercial and technical) would be deemed to be

h) Any technical or commercial offer, submitted cannot be withdrawn /

i) The Vendors are required to quote for all the components

j) It is mandatory to submit all the information in the formats given in

a) Prepare work out a project plan

c) Undertake requirement study as per scope mention, document the findings.

i) Training of the core team/Trainers.

9) RFP Document Cost & EMD (Earnest Money Deposit)

a) RFP Cost – supplied free of cost

11) Bid Currency

12) Bidding Process

13) Commercial Bid

14) Submission Of Bids

b) All vendors are requested to submit responses to RFPs based on the

15) Late Bids

16) Bid Opening AndEvaluation

17) Signing Of Contract

18) Order Cancellation

a) Delay in delivery beyond the specified period;

b) Delay in customization / implementation / installation beyond the

c) Serious discrepancy in the quality of service / software expected during

d) In case of cancellation of order, any payments made by the Bank to the

19) Confidentiality Agreement

This RFP contains information proprietary to Jain Co-operative Bank Ltd.

22) Solicitation of Employees

Penalty will be applicable and will be deducted from monthly recurring

charges for downtime as mention in below.

Sr. Duration of Service Unavailability (hours) Penalty Percentage

24) Vendors Liability

The Vendors aggregate liability in connection with obligations undertaken

25) Monitoring & Audit

Compliance with security best practices may be monitored by periodic

27) Governing Law And Disputes

All disputes or differences whatsoever arising between the parties out of or

During the arbitration proceedings the Vendor shall continue to work

28) Non-Discloser Agreement

Vendor has to submit Non-discloser agreement as per format mutually agreed.

29) Acceptance Of Order

31) Duration And Termination

c) Agreement shall continue to remain in effect for further period of 6

32) Business Continuity

Vendor agrees for the following continuity arrangements to ensure

a) In the event of this agreement comes to end on account of

b) In the event of failure of the bidder to render the service, without

The eligibility criteria for the vendor would be as follows: