Sumit Resume

Sumit Sharma
|[email protected] | +91 9990860062 | Ghaziabad, UP|
SUMMARY
An experienced operations executive with two years of experience in managing projects and providing guidance
to cross- functional teams to drive business objectives. Possesses a track record of achieving cost savings,
improving customer service and increasing efficiency. Excellent interpersonal and communication skills and a
keen ability to understand customer needs. Skilled in project management, problem- solving, and managing
multiple priorities and deadlines.
WORK EXPERIENCE
SynergisticIT Compusoft Aug 2023 - Present

Backend operations Executive
Responsibilities:
1. **Process Management**: Managing and optimizing backend processes such as order processing, inventory
management, data entry, and document management to streamline operations and improve productivity.
2. **Resource Allocation**: Allocating resources effectively to meet operational objectives, including personnel,
equipment, and materials required for backend tasks.
3. **Technology Utilization**: Leveraging technology solutions such as ERP (Enterprise Resource Planning)
systems, automation tools, and software applications to enhance efficiency and accuracy in backend operations.
4. **Reporting and Analysis**: Generating reports and analysing operational data to monitor performance
metrics, identify trends, and make data-driven decisions for process improvement and optimization.
5. **Problem-Solving**: Addressing issues and resolving challenges that arise in backend operations, including
identifying root causes of problems, implementing corrective actions, and preventing recurrence.
6. **Customer Support**: Collaborating with customer-facing teams to address customer inquiries, resolve
issues, and ensure timely and accurate delivery of products or services.
BYJU'S - The Learning App

Business Development Associate Nov 2022 – July 2023
Responsibilities:
1. **Market Research and Analysis**: Conducting market research to identify potential clients, market trends,
competitor analysis, and opportunities for growth. This involves gathering data, analyzing industry reports, and
staying updated on market dynamics.
2. **Relationship Management**: Building and maintaining relationships with clients, partners, and stakeholders.
This includes regular communication, addressing concerns, providing support, and ensuring client satisfaction to
foster long-term partnerships.
3. **Proposal Development**: Collaborating with internal teams to develop proposals, presentations, and pitches
tailored to the needs of potential clients. This involves understanding client requirements, crafting compelling
value propositions, and presenting solutions that address their challenges.
4. **Sales Support**: Assisting the sales team in the sales process by providing relevant information, preparing
sales materials, and coordinating meetings or demos. BDA may also participate in negotiations and contract
discussions to facilitate deal closure.
5. **Data Analysis and Reporting**: Analyzing sales data, performance metrics, and market trends to identify
areas for improvement and inform strategic decision-making. BDA may be responsible for generating reports,
dashboards, and insights to track progress and measure success.
6. **Strategy Development**: Collaborating with senior management to develop business development

strategies, set goals, and prioritize initiatives. This involves identifying new market opportunities, assessing risks,
and recommending strategies to achieve business objectives.
EDUCATION
2020 - 2022 Master’s Degree at MMH College
2017 - 2020 Bachelor’s Degree at MMH College
2017 Class 12th C.B.S.E Board

2015 Class 10th C.B.S.E Board
SKILLS
Core Skills Analytical Skills, Cost Analysis, Negotiation Skills, Communication Skills, Relationship
Building, Problem-Solving Skills, Time Management Skills, Attention to Detail, and
Adaptability.
Technical Skills ERP Systems, Excel, CRM & Technology Proficiency, Data Analysis & Reporting.
Additional Skills Client Relationship Building, Active Listening, Technical Knowledge, Candidate Relationship
Management, Sourcing & Research.

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Sumit Sharma

|[email protected] | +91 9990860062 | Ghaziabad, UP|

SynergisticIT Compusoft Aug 2023 - Present

BYJU'S - The Learning App

6. Strategy Development: Collaborating with senior management to develop business development

2017 - 2020 Bachelor’s Degree at MMH College

2017 Class 12th C.B.S.E Board

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