ADMINISTRATIVE WORK VALUES AND ACCOUNTABILITY

CHAPTER 1: INTRODUCTION TO 2. Administrative Assistant - provides support

ADMINISTRATIVE WORK VALUES to executives or departments, handling
tasks such as scheduling, correspondence,
Administrative - It refers to tasks, processes, and data entry.
and activities involved in managing and 3. Human Resources Manager - manages
organizing a business or system, ensuring employee relations, recruitment, and
efficient and effective operation to achieve payroll.
goals. 4. Finance Manager - oversees financial
operations, including budgeting, accounting,
Key aspects of administrative work:
and reporting.
1. Management and Organization: It includes 5. Project Manager - plans and organizes
planning, organizing, directing, and
projects, executes tasks, coordinates
controlling resources (human, financial, and resources, and manages timelines;
physical) to achieve organizational administrative work is essential for efficient
objectives. operation and involves a broad range of
2. Record Keeping and Documentation: responsibilities that contribute to overall
Maintaining accurate and organized records, success.
including financial statements, personnel
files, meeting minutes, and legal documents. Work Values
3. Communication and Coordination: Personal beliefs and principles guiding behavior
Facilitating effective communication within and decision-making; represent what is
and outside the organization, including important and desirable in a job and work
internal memos, emails, reports, and environment; influence job satisfaction,
external correspondence. motivation, and overall performance.
4. Support Services: Providing essential
support functions like IT, facilities Key work values that are commonly found in
management, procurement, and customer organizations:
service. 1. Achievement - driven by success,
5. Compliance and Legal Matters: Ensuring recognition, exceeding expectations; seeks
adherence to relevant laws, regulations, challenging tasks and advancement.
and policies, including data privacy, health 2. Autonomy - emphasizes independence,
and safety, and financial reporting freedom in decision-making; prefers jobs
6. Decision-Making: Participating in decision- with control and flexibility.
making processes, often involving analyzing 3. Balance - desire for healthy work-life
data, presenting options, and integration; prioritizes time off, flexibility,
recommending solutions. and family.
Examples of Administrative Roles: 4. Compensation - focuses on financial
rewards; seeks competitive salaries,
1. Office Manager - oversees daily office bonuses, and perks.
operations, handles administrative tasks, 5. Contribution - desires positive impact on
and manages staff. organization/society; seeks jobs to use skills
for benefit of others.
This is just a reviewer from the gclassroom, which means some parts are summarized.
- Monteras
 ADMINISTRATIVE WORK VALUES AND ACCOUNTABILITY

6. Creativity - values innovation and problem- Organizations can assess and promote work
solving; prefers jobs that allow expression values through various means:
and thinking outside the box.
7. Growth - seeks opportunities for learning 1. Employee Surveys - regularly survey
and advancement; desires training, employees to understand their values.
mentoring, and career paths. 2. Performance Reviews - incorporate
discussions about values into performance
8. Leadership - values influence and
responsibility; seeks roles to lead and reviews.
inspire others. 3. Training and Development Programs -
9. Respect - values fairness and ethical design programs that reinforce desired
treatment; seeks organizations that values and promote ethics.
4. Leadership Development - ensure leaders
promote diversity and inclusion.
10. Stability - emphasizes job security and model and champion organizational values.
predictability; seeks long-term prospects a.) Open communication - Fostering an
and security. open and transparent environment
11. Teamwork - values collaboration and where employees feel comfortable
belonging; enjoys working in teams towards discussing values and concerns.
b.) By understanding and promoting
shared goals.
work values - organizations can create
Understanding the Work Values of employees a more fulfilling and productive work
is crucial for organizations because: environment for all employees.
_______________________________________
1. Attracting and retaining talent - aligning ____
organizational culture and values with
potential employees' values improves
CHAPTER 2: THE IMPORTANCE OF
recruitment and retention.
BUSINESS ETHICS
2. Improving employee engagement - When
Business ethics - specialized study of moral
employees feel their values are aligned with
the organization's, they are more likely to rights and wrongs in business; defines
be engaged, motivated, and productive. written and unwritten codes of principles
3. Enhancing team collaboration - and values governing decisions and actions
Understanding individual values helps build within a company. Organizational culture
effective teams by fostering sets standards for distinguishing between
communication, respect, and shared goals. good and bad decision-making and behavior.
4. Promoting ethical behavior - When Why Business Ethics is important?
organizational values are clearly defined Contributes to company reputation and
and communicated, they serve as a guide
goodwill; prevents malpractices; reduces
for ethical decision-making and behavior.
risks; attracts investors; stimulates job
5. Fostering a positive work environment - A
satisfaction; promotes a healthy business
shared understanding of values creates a
more positive, supportive, and inclusive environment.
work environment for all employees.

This is just a reviewer from the gclassroom, which means some parts are summarized.
- Monteras
 ADMINISTRATIVE WORK VALUES AND ACCOUNTABILITY

A business' sethical or unethical behavior right to choose, and right to be heard;

can significantly impact its public known as the Consumer’s Bill of Rights.
perception, daily operations, and revenue.  THE 1970S: Business Ethics as an
Companies that act ethically can attract Emerging Field
loyal clients, hire top talent, and even win Business ethics development began in
awards. the 1970s, professors taught and wrote
about corporate social responsibility; by
The reason for studying business ethics:
the end of the 1970s, major ethical
Valuable for several reasons; societal
issues had emerged.
judgment of actions as unethical affects the
 THE 1980S: Consolidation
organization’s ability to achieve its business
During this time, business academics
goals, regardless of individual beliefs.
and practitioners acknowledged
business ethics as a field of study; a
Development of business ethics
growing and varied group of institutions
BEFORE 1960 > THE 1960 > THE 1970s > and business ethics organizations
THE 1980s > THE 1990s emerged with thousands of members.
The study of business ethics in North  THE 1990S: Institulionalization of
America has evolved through 5 distinct and Business Ethics
continues to evolve in the 21st century. Administration of president bill clinton,
 BEFORE 1960s: Ethics Business Prior to supported self-regulation and free trade;
1969, U.S. questioned capitalism; 1920s Federal Sentencing Guidelines for
progressive movement aimed for a Organizations (FSGO) approved by
“living wage”; until 1960, ethical Congress in November 1991;
business issues discussed in theology or established compliance programs in the
philosophy; individual moral issues 1990s.
related to business were addressed.
 THE 1960S: The Rise of Social Issues in THE 21ST CENTURY: A New Focus on
Business Business Ethics
During the 1960s: American society "Leren The Bvane Again" discusses
focused on causes; saw the decay of renewed emphasis on business ethics in the
capitalism and growth of ecological twenty-first century; companies are more
problems like pollution and accountable for their actions; focus on
toxic/nuclear waste disposal. transparency, sustainability, and social
1962, President John F. Kennedy responsibility; aims to build trust with
delivered a “Special Message” on customers and improve overall business
Protecting the Consumer Interest; practices.
outlined four basic consumer rights:
right to safety, right to be informed,
This is just a reviewer from the gclassroom, which means some parts are summarized.
- Monteras
 ADMINISTRATIVE WORK VALUES AND ACCOUNTABILITY

Developing an Organizational and Global

Ethics Culture In the twenty-first century, there is a
Creating strong ethical environment; renewed emphasis on business ethics due
establish clear values and standards; to;
training and open communication; respect  Globalization
diverse cultures; maintain ethical standards;  Technology and Transparency
build trust; positive image internally and  Consumer Demand
externally.  Corporate Governance
 Sustainability
Benefits of Business Ethics:
 Build Trust
Case Study: Acme Corporation
 Encourages Employee Loyalty
 Reduces Risk Scenario: Frank Garcia, a salesperson at
 Promotes Fairness Acme, faces ethical dilemmas while
working with a key client, Otis Hillman
Ethics Contribute to Employee from Thermocare.
Commitment Key Events:
Creates positive work environment,  Gift-giving (Cubs tickets, Cancun trip) to
employees feel valued and respected, secure business.
fosters trust, encourages loyalty, motivates  Pressure from his boss, Amber, to
employees to exceed expectations. accommodate unethical client requests.

Ethics Contribute to Costumer Satisfaction Ethical Issues in the Case

Ensures companies treat customers fairly  Bribery vs. Relationship Building:
and honestly, transparency about products Frank’s use of gifts to influence
and services increases customer confidence purchases.
in purchases.  Corporate Culture: Acme’s hierarchical,
results-driven environment tolerates
Ethics Contribute to Investor Loyalty unethical behavior.
Fosters transparency and trust, leads to  Potential Risks: Damaging Acme’s
increased investment, investors feel reputation if unethical practices are
confident the company will act in their best exposed.
interests.

Ethics Contribute to Profits

builds trust and loyalty among customers
and investors, significantly boosts
profitability.

This is just a reviewer from the gclassroom, which means some parts are summarized.
- Monteras