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MANIFESTO
IMPORTANT NOTICE:
A hard copy of this document may not be the document currently in effect.
The current document is always the version in DBU or the Portal.
Click here to view the

Manifesto Change Log! V 7.2
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TABLE OF CONTENTS
DB Employment Standards and Core Values Pg. 6
● Employment Guidelines Pg. 6
● Attire and Appearance Standards Pg. 7
● Core Values Pg. 9
Killin’ it at the Window Pg. 11
● Line Busting Pg. 12
● Charging the Customer Pg. 13
The DB Menu Pg. 14
● Food Allergens Pg. 15
● The Dutch Faves & Classics Pg. 16
● Secret Menu Overview Pg. 17
● Ultimate Customization Pg. 18
● Coffee Pg. 20
● Cold Brew Pg. 21
● Dutch Bros Blue Rebel Pg. 22
Drink Mechanics Pg. 23
● Flavor Pg. 23
● Shots Pg. 25
● Milk Pg. 28
● Bases Pg. 29
Hot Drink Basics Pg. 33
● Hot Drink Syrup and Sauce Rules Pg. 33
Iced Drink Basics Pg. 42
● Iced Drink Syrup and Sauce Rules Pg. 44
Cold Pour Basics Pg. 55
Blended Drink Basics Pg. 57
● Dutch Freeze Pg. 57
● Blended Drink Syrup and Sauce Rules Pg. 60
● Blended Drink Standards Pg. 61
● Carburetors Pg. 66
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THE DUTCH CREED
TO BE SO STRONG THAT NOTHING
CAN DISTURB YOUR PEACE OF MIND. TO BE JUST AS ENTHUSIASTIC ABOUT
THE SUCCESS OF OTHERS AS YOU ARE
ABOUT YOUR OWN.
TO TALK HEALTH, HAPPINESS AND
PROSPERITY TO EVERY PERSON YOU
MEET. TO FORGET THE MISTAKES OF THE
PAST AND PRESS ON TO THE GREATER
ACHIEVEMENTS OF THE FUTURE.
TO MAKE ALL YOUR FRIENDS FEEL
THERE IS SOMETHING IN THEM.
TO WEAR A CHEERFUL COUNTENANCE
AT ALL TIMES AND GIVE EVERY LIVING
TO LOOK AT THE SUNNY SIDE OF CREATURE YOU MEET A SMILE.
EVERYTHING AND MAKE YOUR
OPTIMISM COME TRUE.
TO GIVE SO MUCH TIME TO THE
IMPROVEMENT OF YOURSELF THAT
TO THINK ONLY THE BEST, TO WORK YOU HAVE NO TIME TO CRITICIZE
ONLY FOR THE BEST AND EXPECT OTHERS.
ONLY THE BEST.
TO BE TOO LARGE FOR WORRY, TOO

NOBLE FOR ANGER, TOO STRONG FOR
FEAR, AND TOO HAPPY TO PERMIT THE
PRESENCE OF TROUBLE.
3
KILLER COFFEE
SINCE 92’
DANE (THE WISE MAN) BOERSMA & TRAVIS BOERSMA

They traded in their work gloves and milk pails for one hundred pounds of coffee and an
espresso machine. After a month of experimenting with coffee and milk, the duo was
ready to unveil their vision of incredible speed, hand-crafted quality and unparalleled
service. Every morning, they wheeled their pushcart out under a 10-by-10 foot pop-up
tent in downtown Grants Pass, Oregon. With big smiles and rockin’ tunes, they began
slinging mochas and lattes to their community.
Since 1992, Dutch Bros has grown to more than 750 locations across fourteen states (and
counting), each shop is locally operated by people living in and caring for their
communities.
4
THE WISEMAN’S OLD
SCHOOL BUILDING BLOCKS
THE CUSTOMER IS THE MOST THE CUSTOMER IS NOT SOMEONE
IMPORTANT PERSON IN OUR TO ARGUE WITH OR MATCH WITS
BUSINESS. WITH.
THE CUSTOMER IS NOT THE CUSTOMER IS ONE WHO

DEPENDENT ON US – WE ARE BRINGS US WANTS. OUR JOB IS TO
DEPENDENT ON THE CUSTOMER. FILL THEM.
THE CUSTOMER IS NOT AN THE CUSTOMER IS DESERVING OF

INTERRUPTION OF OUR WORK, THE MOST COURTEOUS AND
BUT THE PURPOSE OF IT. ATTENTIVE TREATMENT WE CAN
PROVIDE.
THE CUSTOMER DOES US AN
HONOR WHEN CALLING ON US. THE CUSTOMER HAS THE RIGHT TO
EXPECT AN EMPLOYEE TO
WE ARE NOT DOING THE PRESENT A NEAT, CLEAN
CUSTOMER A FAVOR BY APPEARANCE.
SERVING THEM.
IF YOU ASK A CUSTOMER HOW HE
THE CUSTOMER IS PART OF OUR OR SHE IS DOING, YOU’D BETTER
BUSINESS, NOT AN OUTSIDER. WANT TO KNOW.
THE CUSTOMER IS OUR GUEST. YOUR CUSTOMERS WANT

TO KNOW THAT SOMEONE CARES.
THE CUSTOMER IS NOT A COLD
STATISTIC, BUT FLESH AND BLOOD; YOU MUST TREAT OTHERS THE
A HUMAN WITH FEELINGS AND WAY THEY WANT TO BE TREATED,
EMOTIONS LIKE OUR OWN. NOT THE WAY YOU WANT TO BE
TREATED.
5
We are excited that you are joining the Dutch Bros Coffee “DB” family.
This “Manifesto” is intended to convey the information needed for you to
become a top notch Broista. Your franchisee/operator has provided this
Manifesto to you so you can learn the proper operational and technical
knowledge needed to work at DB. Remember to breathe, and HAVE
FUN!
DB EMPLOYMENT GUIDELINES
This Manifesto is not a contract of employment. It is not a guarantee of any particular
benefit or specific action. Your employment with DB or your franchisee/operator is “at
will,” and no one at DB has the authority to enter into any agreement for employment
for a specific period of time, or to make any representations or agreements that are
inconsistent with this “at-will” status. This Manifesto is only intended to be a training
tool, outlining DB standards.
DB Franchising USA, LLC, requires that all franchisees/operators comply with all
applicable federal, state, and local employment laws that apply in the jurisdiction
where their shop(s) are located. The following policies are a summary of rules that may
apply in the jurisdiction in which your franchisee/operator is located. The following are
guidelines only; specific employment policies are set by each franchisee/operator and
may be contained within a separate employment handbook that is provided to you at
the time of your hire. The policies in that employment handbook are controlling.
However, the following guidelines do contain an explanation of the types of policies
that all employers, including DB Franchising USA, LLC, and DB franchisees/operators,
must follow. The following policies also set broad guidelines, and each individual
situation will be evaluated independently by your employer.
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Employees must be clean shaven or have
DB ATTIRE AND ●
well-manicured facial hair. Unless
specified otherwise by federal/state/local
APPEARANCE law, hair restraints must be worn if the
employee’s hair is in the way of the
STANDARDS employee's face and causes them to touch
their hair, if the employee's hair can touch
The following guidelines are operational musts
clean surfaces, and if the employee’s hair
in maintaining our uniform brand image:
can contaminate clean utensils and
equipment. Hair restraints can be the
● The top layer of clothing must be following: hair ties, hair clips, hats, hair
unaltered DutchWear. Represent us nets, and/or hair coverings. Hair must be
proudly! away from the employee’s face and
pulled back and behind their shoulders. If
an employee’s beard can contaminate
● Clothing should fit properly and there clean surfaces, utensils and equipment a
should be no excessive visibility of body hair restraint must be worn also.
parts.
● All clothing/accessories must be

● The bottom layer of clothing must be appropriate and welcoming for all
modest, good-looking pants, shorts or customers from all walks (e.g., avoid
skirt. Shorts must have at least a 4” overly controversial statements or logos,
inseam. No athletic or workout shorts anything sexual, political or intimidating,
are permitted. Leggings are only references to drugs or alcohol, etc.).
permitted if they are not see-through
and if you wear a top long enough to ● Tattoos are welcomed to be displayed as
cover your front and behind areas. long as they are appropriate (e.g., avoid
overly controversial statements or logos,
sexual, political, intimidating, references
● Clothes must be clean and unwrinkled. to drugs or alcohol, etc.). When a tattoo
does not meet the shop standard it will
need to be fully covered.
● Undergarments are required. No
cleavage (buttock or chest), midriff, or
undergarments may be visible. ● We recommend you wear clean
comfortable shoes that you don’t mind
getting dirty. No heels! Closed-toe shoes
● Hands must be washed with a clean
are highly encouraged, however, if you
appearance without grime and/or dirt
wear open toe shoes please be sure that
under fingernails.
your feet are manicured nicely.
● Avoid bringing distracting smells into

● As an equal-opportunity employer,
the shop (e.g., body odor, bad breath,
accommodations will be made for
cigarette smoke, excessive perfume,
appearance requirements imposed by
cologne, aftershave, fragrances, etc.). If
sincerely held religious beliefs. If you
you use lotions, please be sure they are
believe you need an accommodation,
unscented.
please contact your Regional Manager,
Operator or Human Resources.
● Hair must be clean, and look
presentable.
● Look fresh, feel fresh!
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DUTCHWEAR
In order to uphold the highest standards to serve our customers, you as the face of
the brand are expected to represent the Dutch Bros culture, philosophy and Dutch
Creed in your appearance and attire. We want everyone who comes to Dutch Bros to
feel comfortable and have a great experience! The Attire and Appearance standards
were developed to help make that possible, so please study these carefully and
dress accordingly. If you aren’t sure whether something is appropriate or on brand,
ask a manager. If your manager determines that your attire falls outside these
guidelines, know that you may be asked to change.
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CORE VALUES
Every aspect of the company must align with our core values of speed, quality and
service to provide the customer with a truly unique Dutch Bros experience. Each one
of the core values are equally important; we can never sacrifice one for the other.
SPEED QUALITY
● Move with a Sense of Urgency – A controlled ● Consistency – Know your recipes! Build the
quickness, which shows customers that you drink in the proper order: flavor, shots, milk.
care about them and their time. Handcraft each drink with care. If it doesn’t
look right, make it again. Remember, the
● Be Aware of Your Surroundings – Be present, magic is in the details. Keep it clean and
actively educating and preparing yourself for fresh; wipe & purge your steam wand often.
what is next. Always look for ways to be more Sanitize your milk tins, shot tins and spoons
efficient and effective. Rotate stock and clean regularly. Never serve a cup covered with
as you go; set up your environment for milk, flavor or coffee grinds. Never double
success. cup on top of a messy drink -- always pour
the drink into a fresh cup. Refrigerate all
milks, teas, Rebel mix, lemonade and
● DB Flow – Know your role, and master each smoothies after each use.
station. Know when it’s appropriate and
beneficial to slide over to help out your ● Ask and Educate – Asking and educating
coworker. Work with them, not around them. will ensure that you get all the details to a
Communication is the foundation on which custom drink and that customers get
everything is built, so communicate positively. exactly what they want. Take the time and
care to educate your customer on DB drink
lingo to help simplify the ordering process
● Names and Drinks – Get to know your and eliminate mistakes.
customers, their names, what they drink and
what they drive. Blow their minds by having
their drinks ready for them when they get to ● Product Knowledge – We take great care in
the window. sourcing high-quality products and have
carefully formulated a few of our own. We
use our own custom blend of chocolate milk
● Be Prepared – Come to work mentally and and Dutch Bros Blue Rebel® Energy Drink,
physically ready. Get good sleep, eat, pump our exclusive energy drink. All of our coffee
the tunes, and caffeinate! Leave your is roasted in Grants Pass, Oregon. Being
problems at the door, don’t stress and be knowledgeable about the ingredients and
happy! any possible allergens will help you avoid
serving a product that may result in a
● Anticipation – Think about your next move. negative experience. If a customer inquires
Look down the line to see who’s on deck. Get about ingredients or allergens and you
the entire order with the details, and repeat don’t have the answer, please direct them
them. Tell the customer the total while you’re to [email protected].
making the drink. This allows them time to be
prepared.
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SERVICE
● Gratitude – “Thank You!” It can never be said
enough. Thank fans for coming by, for the great
conversation and especially if they leave a tip.
● Say “Yes” – We are a “yes” company. It is our

goal to avoid having to say “no” or “I don’t
know.” Try to find solutions to every problem
and the answer to every question.
● Be Committed – Great service is a mindset and

a daily commitment. Leave your problems at
the door; you can’t be a ray of sunshine if
you’re stressed and unhappy.
● Accountability – Always take responsibility for

anything that goes wrong. We guarantee every
drink; it says so right on the bottom of the cup,
and we mean it!
● Stay Positive – Keep all conversations on a

positive level. Negativity is like a fire: without
fuel, it can’t keep burning and spread. Never
argue with the customer. You may win the
argument, but they probably won’t be back.
● Stay Present - Never sit on the windowsills or

countertops. When customers pull up, they
should see a present Broista with inviting body
language!
● Be Genuine – Whether it’s your smile, the

conversation, or your actions, always be
yourself and be real. It is important to be
genuine in and out of the shop. Think before
you post something on Facebook, Instagram,
Twitter, or any form of social media. You don’t
want to have a customer see you acting
inappropriately. It discredits your in-stand
positive happy attitude.
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KILLIN’ IT AT THE WINDOW
The window is your stage. It is the heart of our ● Remember to be a chameleon at the
business and where we get our opportunity to window. We handcraft experiences, as well
make a first impression, so make it one worth as drinks.
remembering. Here are a few things that will ● Always ask the customer, “What would you
help build lasting relationships with your like?” Never, “What do you want?”
customers: ● Customers deserve our full attention at the
window. It is important to make sure that
● Introduce yourself.
you always make eye contact, smile and
● Ask the customer their name and
greet them. Know when it is an appropriate
remember it.
time to leave the machine and give your
● Remember what you chatted about with
customer your undivided attention.
the customer last time you talked and
● Make sure to engage with everyone in the
reignite that conversation.
car; don’t just give all of the attention to
● Remember the customer’s regular drink.
the driver. Hook kids up with suckers, whip
● Create genuine conversation, some
sticks and give their dog a biscuit.
examples of genuine conversation starters
● Share your knowledge with all of your
are:
coworkers. One way that helps your whole
● What they are doing this weekend, or what
crew to learn more “names and drinks” is to
they did over the weekend
refer to customers by name, drink and
● Where they work
what kind of car they drive.
● If their pet is in the car, what’s its name
● Practice positive body language. Never
● If there are kids in the car, what are their
turn your back on a customer, have a
names, how old are they and what school
cheerful countenance and keep your hands
do they go to
out of your pockets. We are here to serve
● If there is a local event, like a fair or parade,
the customer and the way we position
ask if they went to it or are they going to it
ourselves will convey that message.
● Pick up on cues during your interactions
with others to determine if you should
adopt a more formal or informal
communication style. Not sure? Play it safe
and maintain a neutral, yet friendly and Dutch Reminder:
helpful tone. Only ask someone a question if you care to
● If the conversation turns to religion or know the answer. If you ask someone what
politics, just listen. When you have the they are doing over the weekend, be sure to
opportunity delicately redirect the
remember, and ask them about it on Monday.
conversation into something more
appropriate and genuinely thank the Customers want their time at the window; it is
customer for their willingness to share a large part of why they are willing to wait in
openly. Your leader can set you up with long lines. Make sure to give every customer
training and talking points for specific your full attention, but also be aware of the
issues. You can find resources on how to other cars in line behind them. We are all great
handle difficult conversations within DBU. at starting a conversation, but it takes practice
● Play music that motivates you, but
to delicately end a conversation.
remember it’s for the customer. A good
host knows what their guests dig. “I can’t wait to hear the rest of your story
● Music volume is as important as the playlist. tomorrow!” Not only does this politely let
If you constantly have to yell, or ask them know you are busy and getting backed
“what?” it may be too loud. Balance is key. up, but that you really do care to hear the rest
● Be genuine in your greetings, and know the of their story.
appropriate time to use “Bro” and “Dude.”
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WALK-UP WINDOW SAFETY FIRST!
Queuing Standard: When working outside of the shop employees
Walk-up customers should be prioritized as if must wear approved hi-vis gear.
they are in their own line (seperate from the ● This gear is provided to you and available
drive line) and in the front of that line. As more at your shop!
walk-up customers arrive, they will queue ● When leaving the shop, make sure that
behind each other. the rear door is completely closed and
locked if not expecting to be in use for 1
minute or more (ex: stock orders).
LINE BUSTING Evaluate the safety of the work site on your way
out to Line Bust.
When working the Line Busting position, you ● Situational awareness is key! Stay aware of
now become the first impression for the your surroundings and keep a lookout for
customer. All of the standards for customer anything or anyone unusual
service that are outlined in “The Window” ● If an employee notices a hazard or safety
section must also be met when using the
issue, return to the shop and report it to
POS. The goal of Line Busting is to give the
customer an added experience, increase the your shift lead.
speed of their visit by having their drink
ready when they get to the window and While taking orders, Line Busters must maintain a
increase the quality by accurately listing out safe distance from cars, about an arm's length.
all of the details of the drink. When working
the Line Busting position, follow these ● Keep clear of wheels and tires, side-view
guidelines: mirrors, trailers, etc.
● Broistas should never lean onto or into a
● Begin Line Busting at the second car vehicle or rest against a vehicle.
back and continue to work down the ● Broistas should never position themselves
line. in between a car's path and a stationary
● Greet every customer and follow the object like the building, a guide post,
guidelines outlined in “The Window”. deck, etc.
● Ask the customer, “What can we get
started for you?” When Navigating the parking lot, use sidewalks
● Input the order into Xenial as the and crosswalks wherever possible and make eye
customer orders, clarify any contact with drivers to ensure you are seen.
questions and repeat the order back.
● Maintain eye contact with the ● If it is necessary to pass in between cars in
customer, eye contact is a key line, ensure that there is enough room
element of customer service! between the cars to pass through safely,
● Demonstrate a sense of urgency by
and make eye contact with the driver to
hustling when approaching the line
and moving from car to car. make sure they are aware of your
● If the line pulls forward while you are presence!
with the customer Line Busting, be ● When closing gaps in line, always walk
sure to walk forward with the alongside the car being moved, never in
customer. front.
● If you are unable to complete the
order before the car at the window ● Take extra care when moving through the
leaves, promptly invite the customer parking lot without hi-vis gear and at
to pull up to the window to complete night, (ex: arriving to or leaving your shift)
the order while you resume Line
Be aware of and follow any additional safety
Busting! This is vital to keep the line
moving and prevent gaps. rules established by your Operator or Franchisee.
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CHARGING THE CUSTOMER
In addition to creating relationships at the window ● Share that the feedback on their
(whether it's our window or theirs), you are experience is valuable and beneficial in
responsible for charging the customer. Follow these helping us continue to improve as a
simple steps to ensure that the customer’s visit is company and we’d love if they would share
concluded properly: it through [email protected].
● Apologize again and thank them for
● Share the total for all of their drinks.
coming back!
● If they have a free drink card or any form of
discount, apply that discount to the most
expensive drink their discount applies to.
● If they pay with cash, count back their
change.
THE HOOK UP
● If they pay with card, hand them the iPad so We want to take care of our raving fans and
they can select the tip and sign for the create new ones. One way you’re empowered to
transaction themselves. do this is by “hooking them up.” This is a great
● If paying with the Dutch App, ensure their opportunity to let our customers try new drinks,
preferred tip is okay and acknowledged.
change their state of mind or recover from a
● If the customer has multiple drinks, ask if
sub-par experience.
they would like a drink carrier.
● When you hand out the customer’s drinks, Opportunities to appropriately hook customers
state which drink is which as you hand them up with a free drink are:
out. If the drinks are in a drink carrier be sure
● When it’s their birthday.
to note which drink is which on the lid, with a
● When they’re having a rough day.
marker that does not have an odor.
● Say, “Thank you!” ● If they bought a drink, and it was not to
DB standards.
If the customer has a complaint, remember the Wise Take advantage of this opportunity to “hook up”
Man’s Old School Building Blocks, “The customer is and give back to the people who give so much
not someone to argue or match wits with.” When a to us! Please do not abuse this by giving away
complaint arises here is the DB way to handle it: free product to friends and family. This is a way
● Sincerely apologize. to impact someone’s day, make a friend, reward
● Hook them up with a drink on the house.
a loyal customer or just say “Thank you.”
PAYMENT
Our credit and debit card processor is Worldpay.
Our Verifone payment device we use allows us to
charge cards, while Worldpay runs in the
background to allow us to accept the payments. For
all Credit and Debit card purchases, the customer
will be required to sign for their purchase.
Our Gift Card operating system is Paytronix. The
purchase and redemption of Gift Cards is
integrated into Xenial. DEBIT & CREDIT • GIFT CARDS • COUPONS & PROMO CARDS
*Gift Cards cannot be purchased with the app or CASH • CHECKS • DUTCH APP
with another Gift Card. 13

NAVIGATING THE DB MENU
COFFEE OPTIONS TOPPINGS

● Private Reserve 3-Bean Blend ● Whipped Cream
○ 47.8 mg/oz caffeine & 95.6 mg per dub ● Soft Top™
● White Coffee ● Sprinks
○ 67.8 mg/oz caffeine & 135.6 mg per dub
● Decaf Coffee
● Cold Brew
○ 20 mg/oz caffeine MILK OPTIONS
● Nitro-Infused Cold Brew
● Chocolate Milk
○ 25.5 mg/oz caffeine (from the can only)
● Kick Me Mix (Half-and-Half)
● Dutch Freeze™
○ 11.9 mg/oz caffeine
● 2% Milk
● Nonfat Milk
NON-COFFEE OPTIONS W/ CAFFEINE

● Dutch Bros Blue Rebel® Energy Drink
○ 9.5 mg/oz caffeine
NON-DAIRY OPTIONS
● Blended Dutch Bros Blue Rebel® Energy Drink
○ 5 mg/oz caffeine ● Oat Milk
● Chai ● Almond Milk
○ 4.5 mg/oz caffeine ● Coconut Milk
● Tea
TEA OPTIONS
● Green Tea SMOOTHIE FLAVORS
○ 3.54 mg/oz caffeine prepared (30-50mg ● Strawberry
caffeine per tea bag) ● Mango
● Paris Tea ● Peach
○ 4.43 mg/oz caffeine prepared (40-60 mg ● Green Apple
caffeine per tea bag)
● Decaf Ceylon Tea
● Hot Cinnamon Spice Tea
○ 40-60 mg caffeine per tea bag FOOD OPTIONS
● Earl Grey Tea
● Chocolate Chip Muffin Top
○ 40-60 mg caffeine per tea bag
● Lemon Poppyseed Muffin Top
● Orange Cranberry Muffin Top
NON-CAFFEINATED OPTIONS ● Granola Bar
● Sparkling Soda
● Smoothie
● Hot Cocoa
● Shake
● Steamer
● Decaf Ceylon Tea
● Decaf Coffee
● Bottled Water
● Lemonade
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FOOD ALLERGENS
Below is a list of potential allergens for dairy, gluten, nut, egg and soy sensitive customers:
MILK TREE NUTS SOY

● 2% Milk ● Almond Milk ● Chocolate Chip Muffin Top
● Caramel Sauce ● Chocolate Chip Muffin Top ● Confetti Sprinkles
● Chocolate Chip Muffin Top ● Cinnamon Sprinks ● Granola Nut Bar
● Chocolate Milk ● Coconut Milk ● Lemon Poppyseed Muffin Top
● Freeze Mix (Whole Milk) ● Coconut Syrup ● Orange Cranberry Muffin Top
● Granola Nut Bar ● Granola Nut Bar ● Soft Top
● Ice Cream Mix ● Hazelnut Syrup ● Sugar Free Caramel Sauce
● Kick Me Mix ● Irish Cream Syrup (Coconut) ● Sugar Free White Chocolate
● Lemon Poppyseed Muffin Top ● Lemon Poppyseed Muffin Top Sauce
● Nonfat Milk ● Orange Cranberry Muffin Top
● Orange Cranberry Muffin Top ● Peppermint Sprinks (Seasonal)
● Pumpkin Pie Sauce (Seasonal) ● Sugar Free Coconut Syrup
● Soft Top ● Sugar Free Hazelnut Syrup
● Sugar Free Caramel Sauce ● Sugar Free Irish Cream Syrup
● Sugar Free White Chocolate Sauce (Coconut)
● White Chocolate Sauce
● Whipped Cream
WHEAT
● Chocolate Chip Muffin Top
EGGS ● Granola Nut Bar
● Chocolate Chip Muffin Top ● Lemon Poppyseed Muffin Top
● Lemon Poppyseed Muffin Top ● Orange Cranberry Muffin Top
● Orange Cranberry Muffin Top ● Peppermint Sprinks (Seasonal)
● Granola Nut Bar
For more detailed information regarding allergens, please email

[email protected]
The allergen information provided is based on Dutch Bros Coffee's standard food and
beverage products using allergen information available from ingredient manufactures
or supplies. However, variations in allergens may occur without notice due to changes
in ingredient formulation or substitution, regional or seasonal differences, differences
in product assembly, or other factors. In addition, please be aware that during normal
operations ingredients may come in direct contact with shared preparation areas,
equipment, utensils, and instances of contact with allergen-containing ingredients.
Accordingly, we are unable to guarantee that all Dutch Bros Coffee products are free
of allergens.
15
THE DUTCH FAVES ®
Dutch Bros and our offerings have evolved and grown over time. The Dutch Faves are where it all
began and are proven fan favorites that are guaranteed to satisfy, they consist of the following:
WHITE MOCHA DOUBLE TORTURE® COCOMO® CARAMELIZER®

White Chocolate Sauce, Vanilla Syrup, Extra Double Coconut Syrup, Espresso and Caramel Sauce, Espresso and
Espresso and Chocolate Milk Shot of Espresso and Chocolate Milk Chocolate Milk
Chocolate Milk
KICKER® ANNIHILATOR® GOLDEN EAGLE 9-1-1®

Irish Cream Syrup, Chocolate Macadamia Nut Vanilla Syrup, Caramel Sauce, Irish Cream Syrup, Six Shots
Espresso and Kick Me Mix Syrup, Espresso and Kick Me Espresso and Kick Me Mix of Espresso and Kick Me Mix
Mix with Caramel Drizzle
THE CLASSICS
The Classics section of our menu features timeless and familiar beverages commonly found in coffee shops
across the globe. We've listed some of these well-known drinks to appeal to customers who may not be
regulars at Dutch Bros or are visiting for the first time. This ensures that even those who are new to our
shops can find and enjoy basic drinks that they already know and love from other coffee shops!
The classics listed on our menu consist of the following:
● Latte ● Nitro Cold Brew
● Oat Milk Latte ● Americano Black Coffee
● Mocha ● Chai Latte
● Cold Brew ● Hot Cocoa
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SECRET MENU
In addition to our standard flavors, we have an exciting and ever expanding
Secret Menu that is created by combining equal parts of different flavors of
syrup and sauces together. The goal of the Secret Menu is to share fun, new
and creative offerings with our customers. Many of our Secret Menu flavors
come directly from Broista suggestion, and as the Secret Menu is updated HQ
will provide the field with the recipe for these custom drinks. This ensures that
every customer receives a consistently crafted, delicious beverage. All Secret
Menu flavors are available to reference in the POS, or searchable within the
Dutch Bros App!
Guidelines for Secret Menu Submissions:
● The name of the drink is legal to promote (no trademarked names).

● The recipe creates a quality beverage that meets the DB “Guaranteed
to Satisfy” standard.
Dutch Reminder:
● The name is fun!
● The drink does not harm the brand, for example, it has a name that We always split our flavors
could have a negative connotation. evenly, even when using a
● It follows the DB drink recipe rules, has no more than 4 flavors, and does flavor from the Secret Menu!
not include a flavor that is only offered for a limited time.
Example: A Strawberry Electric
● Please do not share flavors not currently listed on the Secret Menu with
Berry Rebel gets: equal parts
customers; they will likely visit another location and the Broista may not
strawberry, blue raz, and lime.
know how to make it correctly.
If you have a Secret Menu flavor that should be added to the list, e-mail
[email protected] to get put into consideration.
DUTCH PUP CUP
To keep our beloved pups happy

and healthy, the Dutch Pup Cup
recipe is as follows:
In a 5 oz. pup cup:

1. Fill to the top with whip
2. Place one dog treat on top
17
ULTIMATE QUESTIONS TO ALWAYS ASK
CUSTOMERS:
CUSTOMIZATION
Always clarify if a drink is hot, iced or blended and
Remember that we can customize which size is preferred. Here are some drinks that
any drink for our customers and should always trigger these questions:
will always do it graciously.
Always say yes if we have the
ability to craft the drink that the AMERICANO/HOT TEA
customer wants. ● Would you like cream or sugar with that?
● Would you like ice? It’s very hot.
ASK AND EDUCATE ALL MOCHA DRINKS AND HOT COCOA

● Would you like whipped cream on that?
Asking and educating helps
prevent mess-ups, promotes the ALL MILK BASED DRINKS ORDERED WITH
magic in the details and helps your SUGAR FREE FLAVOR
customer learn the Dutch lingo for ● All of the milks we offer do contain some sugar in
Ordering. them, but I can use sugar free flavor in your drink
along with our milk that contains the least amount
of sugar (breve)! Will that fit your needs?
When a customer orders a drink
you’ve never heard of, don’t tell SPARKLING SODA
them we can’t do it. First, check ● Would you like cream or whipped cream in your
the Secret Menu; if it doesn’t soda?
exist there, find out how you can
achieve it and make it better than CAPPUCCINO
expected. Here’s an outline of best ● Would you like your cappuccino wet or dry? Please
practices to ensure you get the make sure that your customer understands “dry”
means all froth and “wet” means half froth.
ideal end result: ● Would you like something sweet in your
cappuccino, like vanilla or sugar?
● Repeat the details back to
the customer. CHAI
● Have the customer try the ● Would you like cinnamon sprinks on that?
drink before they leave.
SMOOTHIE/SHAKE/FREEZE
● If they don’t like the drink
or we don’t have the
ingredients, suggest one of REBEL
the drinks we guarantee on
● Would you like Soft Top™ on that?
our menu.
● Once you’ve mastered their COLD BREW
custom drink, educate the ● Would you like Cold Brew or Nitro Cold Brew?
● What size Cold Brew would you like?
customer on how to order
● Would you like cream or flavor? Soft Top™?
their drink and even
encourage them to write it NITRO COLD BREW
down. This way they can go ● Would you like your Cold Brew over ice or in the
through any Dutch Bros can?
location and get exactly ● If they would like it over ice, would they like cream
what they want! or flavor?
● Would you like Soft Top™ on that?
18
NO ADDITIONAL CHARGE WHEN CUSTOMIZING YOUR DRINK
Light ice Extra cream 12 oz cup of water
Dutch Reminder:
If a customer requests
less than the standard
amount of shots in their
drink, it does not
reduce the price.
Oat, coconut, almond Whipped cream

milk in americano,
cold brew, & teas
EXTRA CHARGE FOR CUSTOMIZATION
Add a Scoop of Soft Extra Shot of coffee Extra tea bag

Top™ (standard is 2 (1 and 1/4 scoop) and
scoops) Rebel Mix (1 scoop)
added to any drink
Add coconut, oat Extra flavor (including Blended teas, lemonades Cold pour
or almond milk as a floats, drizzles & extra & sodas
drink base sweet) 19
PRIVATE RESERVE
All Dutch Bros locations offer our Private Reserve, White Coffee
and Decaf as espresso options. We roast all of our coffee in
Grants Pass, OR. For customers who desire the opportunity to
enjoy Dutch Bros at home, they can purchase our coffee through
shop.dutchbros.com.
DUTCH BROS PRIVATE RESERVE

Our Private Reserve Blend is specially roasted to create a symphony of
flavor, while maintaining a balance of acidity and body. A versatile blend,
Dutch Bros Private Reserve is comprised of 100% arabica beans from Brazil,
SEMI-SWEET
Colombia, and El Salvador.
EXTRA BOLD MEDIUM ROAST
The El Salvador is semi-sweet, light in body, and aromatic. It prevents our
espresso from being overly acidic and too heavy. 95.6 MG. OF CAFFEINE
The Colombia is the most aromatic of our 3 beans. It creates the overall
body of our coffee.
The Brazil has the highest level of acidity and lends its nutty overtones and
overall sweetness to our blend.
Our beans are roasted to what is known as a Full City Roast, which is an
extra bold medium roast.
WHITE COFFEE
White Coffee is comprised of our 100% Arabica beans from Brazil.
White Coffee is roasted for a shorter amount of time than our Private
NUTTY TASTE
Reserve which gives the beans their signature color.
SLIGHTLY ROASTED
The lighter roasting method creates a nutty taste when brewed, which is
remarkably different from the taste of our Private Reserve. 135.6 MG OF CAFFEINE
The caffeine levels of coffee are at their highest when the beans are green
and decrease slightly as they are roasted. Thus, White Coffee beans, being
only slightly roasted, contain more caffeine than fully roasted beans.
White Coffee will arrive to your location in pre-ground bags! Simply open
the bag, fill the dosing chamber of your dedicated white coffee doser and
prepare to enjoy!
DECAF COFFEE
Dutch Bros Decaffeinated Coffee is comprised of beans from Brazil.
Our Decaf Coffee is 99.9% caffeine-free. 99.9% CAFFEINE FREE
20
COLD BREW
& NITRO COLD BREW
COLD BREW
The latest addition in our Cold Brew Category gives
our customers the option to pick between 3 sizes
with reduced caffeine content. This version of Cold
Brew is still made with our PRIVATE RESERVE and
tastes amazing.
Before it’s ready to serve, this Cold Brew comes in a

concentrated form that must be diluted.
NITRO-INFUSED COLD BREW

Dutch Bros® Nitro Cold Brew is a smooth blend of
our Dutch Bros Private Reserve Coffee and water
infused with nitrogen and packaged in a 11.5 oz. can
packed with 293 mg. of caffeine!
When we fill our Nitro Cold Brew cans we add a

drop of liquid nitrogen, which instantly forces out
all of the oxygen in the can right before the lid is
sealed on top. Once the lid of the can is on tight,
the nitrogen expands, infuses with the coffee and
creates just the right pressure inside of the can. The
nitrogen gas effectively blankets and protects the
delicate balance of flavors of our coffee inside the
can by ensuring there is absolutely no oxygen
inside. The pressure created by the liquid nitrogen
Dutch Reminder:
also creates the beautiful cascading effect that you
The main difference between our Cold Brew and
see when you pour cold brew.
our Nitro Cold Brew is nitrous infusion in the
Nitro Cold Brew. Cold Brew has more caffeine
than an Americano but less than our Nitro Cold
Brew. It’s also available in three sizes, making it
perfect for Cold Brew lovers who want a drink
with limitless possibilities!
21
DUTCH BROS BLUE REBEL®
ENERGY DRINK
Dutch Bros Blue Rebel® Energy Drink is created by
Dutch Bros., and customizable. Rebel can be enjoyed
with an infused flavor either iced or blended, or our
customers can purchase cans to enjoy later! Rebel is
also available as Zero-Sugar (prepared with
Sugar-Free Flavor and a Sugar-Free Rebel Can).
2005 2011
SIMPLE REQUEST NOT-SO-SECRET
The year was 2005. Dutch Bros was MISSION
50 locations strong and growing. An Fast forward to 2011. A group of
unexpected event was about to take trailblazers embarked on a
place that would be the beginning of not-so-very-secret mission: to
a beverage revolution. On a normal develop a beverage that would be
day, at a shop like yours, a regular crisp and refreshing, balancing an
customer was tired of drinking their upfront sweetness with a slight citrus
energy drink straight out of the can. finish, and most importantly, packed
A simple request was made at the full of energy. On 11-11-11 at a flavor
window, “Can I get that over ice, laboratory in Louisville, Kentucky,
maybe with a scoop of strawberry?” that mission was completed. Dutch
“Yes, my friend. You can,” and Bros Blue Rebel® Energy Drink was
people did, transforming infused born. Canned in Portland, Oregon,
energy drinks into a popular this American-made product is our
alternative for energy seekers of all exclusive, custom, private-label
ages. energy drink.
2012 2017
“REBELUTION” REBEL MIX
During the spring of 2012, the In the spring of 2017, we launched a

“Rebelution” began. Blue new member of the Rebel family,
Rebel launched company Rebel Mix. Rebel Mix is a
wide, and in true DB fashion, specially-formulated product for
we gave it away for FREE! Blended Rebels and can be used to
add an extra kick of energy by
adding 1 scoop to drinks, like
smoothies, teas and lemonades.
22
FLAVOR
SAUCES AND SYRUPS HONEY RULE
The drink gets 1 flat scoop of honey,
SYRUPS unless it's paired with a flavor, then it
follows the drink flavor rule.
● Irish Cream
● Chocolate Macadamia Nut
● Vanilla EXTRA SWEET
● Coconut When a customer orders their drink
● Hazelnut “extra sweet,” you will add one
● Cinnamon additional flat scoop of flavor. For
● Salted Caramel every “extra,” add one more. For
● Créme de Menthe example, extra, extra sweet = 2
● Almond additional flat scoops.
● Cupcake
DRIZZLES & FLOATS
FRUIT SYRUPS
If a recipe calls for or a customer
● Strawberry requests a float or drizzle, use the
● Raspberry following recipes:
● Pomegranate
● A float is 1 scoop of flavor on
● Peach
top of the drink. A float goes
● Blackberry
underneath Soft Top, whip,
● Passion Fruit
drizzle and sprinks.
● Blue Raspberry
● A drizzle is a flavor hashtag.
● Kiwi
Drizzle goes on top of Soft Top,
● Lime
whip and underneath sprinks.
● Orange
● Banana
● Ruby Red Grapefruit PICTURE PERFECT
● Watermelon To make a Picture Perfect drink, first
● Pineapple drizzle chocolate and caramel sauce
one time each around the top of the
SAUCES cup in a gentle back-and-forth motion.
● Caramel Fill the cup with the desired beverage,
● White Chocolate add the whip cream, and finish with a
● Dark Chocolate hashtag of caramel and chocolate
sauce on top.
Dutch Reminders:
● Always use a scoop to measure; never free-pour.
● When you are using a scoop to measure sugar, 1/2 scoop is equivalent to 2
sugar packets.
● Wash your scoop after each use; you don’t want your Kicker® to have a
hint of banana.
● Make sure to stir in your sauces so that they dissolve completely, verify
by checking your scoop to ensure there isn't any remaining. If the sauce
isn't well mixed in the drink won't be consistent in flavor.
● Always put the sauce or syrup in the cup with the espresso before adding
the milk so that the flavor blends consistently throughout the drink. 23
SUGAR-FREE SAUCES & Sugar-free syrup is more potent than the sugar-free
SYRUPS sauces. When a hot or iced drink is ordered with
sugar-free syrup, it receives one flat scoop.
SYRUPS Sugar-free sauces are less potent than sugar-free

syrups. When a hot or iced drink is ordered with
● Irish Cream
● Chocolate Macadamia Nut
sugar-free sauce, it receives two flat scoops.
● Vanilla
● Coconut If making a hot or iced drink that needs both sugar-free
● Hazelnut syrup and sugar-free sauce, like a Cocomo® with sugar
free flavors, the drink receives 1 scoop of sugar-free
coconut syrup and 1 scoop of sugar-free chocolate
FRUIT SYRUPS
sauce.
● Strawberry
● Raspberry
Zero-Sugar Added Vs. Sugar-Free Language:
● Peach
Our Zero Sugar Added Coffee’s are crafted using
SAUCES sugar-free flavors, however, all of our milk bases
contain small amounts of naturally occurring sugar!
● Caramel
● White Chocolate
Because of this, we need to use the phrase 'Zero Sugar
● Dark Chocolate Added' when featuring and repeating a drink made
with sugar free flavors. When serving the drink to the
Always add extra care when making a customer and repeating their order, your goal is to meet
drink that is ordered sugar-free! them where they are at. To accomplish this, use the
zero-sugar added language if that is how they ordered/
You never want to use regular flavor by
how we have featured the drink, use the Sugar Free
accident; the customer may have
flavor language if that’s the verbiage the customer used
extreme sugar sensitivities.
to ordered it.
Examples: Here’s your Zero Sugar added Kicker! OR

For consistency, we use Here’s your Kicker with Sugar Free Flavor!
color-coordinated bottles to WHAT WE DON'T SAY: “Here’s your Sugar Free Kicker”.
distinguish between regular This would imply that the entire drink is sugar free when
the milk base contains naturally occurring sugar.
sauce, sugar-free sauce, and
soap.
Dutch Reminder:
● Fruit flavors have more acidity, which can cause
Clear = Regular curdling in hot milk. A best practice is to always
follow the proper order of operations when building a
drink: flavor, shots, milk. When adding a fruit flavor to
Blue = Sugar-free a hot cocoa or steamer, add the flavor to the cold milk
in the steam pitcher prior to steaming.
● If you are mixing multiple flavors, split all flavors
Red = Cleaners evenly. This also applies if a drink has two sugar-free
sauces and one sugar-free syrup.
● If a Customer Orders a Zero Sugar Added Mocha/
Mocha with Sugar Free flavor, the default milk base is
breve.
24
PULLING THE PERFECT SHOT
TOO FINE THE SHOT
Dialing in your grind is crucial for hitting your target window of
15-26 seconds for our Private Reserve and Decaf Coffee.
The ideal grind for espresso is just short of powder. With an
overly coarse grind, the water will gush through the coffee
producing a thin, watery, under-extracted and bitter shot. Too
fine of a grind will slow the extraction process to the point that
only dark, burnt tasting dribbles will escape. To adjust your grind
TOO COARSE to be finer turn the adjustment collar to the right. To adjust your
grind to be more coarse turn the adjustment collar to the left.
When adjusting the grinder, an adjustment of one notch will
change the shot time by 2 to 3 seconds. After changing the
adjustment collar to the appropriate coarseness it will take a few
cycles for the grind to achieve the ideal coarseness. As you are
running the coffee grind, cycle it through the dosing chamber
using the dosing chamber lid, not the portafilter, to avoid
transferring moisture into the dosing chamber.
THE DOSE
The proper dose is essential to producing shots that are
consistent in quality and flavor.
Position the portafilter under the grinder dosing chamber, pull
the lever toward you and guide it back. * For our Private and
Decaf Coffee, each pull will yield 7 grams of coffee. *Perform
this step twice to get a 14 gram dose for our Private and Decaf
Coffee and 16-18 grams for our White Coffee.
Dutch Reminders:
Don’t slap the grinder! It is crucial that you guide the lever back into place; if you let it swing back on its own, it will
wear out the springs and throw off your next shot, because the proper dosage of 7-grams per pull was not achieved.
It is also inaccurate to pull the lever more than two times, due to low grind levels.
The grind level should always be above the nut inside the dosing chamber to ensure accurate dispensing of grind.
If your shots are inconsistent, make sure not to completely fill the grind chamber; you will be wasting a lot of coffee.
Grind as you go.
25
SLOPED TAMP THE TAMP
With a level tamp, the water will travel evenly through the grind,
extracting a consistent shot of espresso.
A level tamp ensures uniformity of extraction. Level coffee
grounds allow equal and consistent water contact as it is forced
through the coffee. Water will take the path of least resistance,
which means the water will travel toward any slopes or cracks. If
LEVEL TAMP there are slopes or cracks, the shot will not have the opportunity
to extract all of the flavors and oils, resulting in a sour or thin
shot.
THE EXTRACTION
The ideal extraction time for our Private Reserve and Decaf Coffee is
between 15-26 seconds.
The ideal extraction time for White Coffee is 7-12 seconds."
Once you load the portafilter, press the start button. There will be a
short delay, allowing the grind to infuse with water and then produce a
stream of coffee. For Private Reserve and Decaf this will turn into a
stream of golden, caramel-colored coffee resulting in a 2 oz. shot of
espresso with three identifiable parts:
● Crema – The top, thin, frothy layer of the espresso shot. This is
sweet, with a light, golden brown color that changes to whitish
as the good oils in the coffee are extracted.
● Body – The middle of the shot. It should be a caramel brown
color.
● Heart – The bottom of the shot. It should be a deep, rich brown
color with a bitterness that balances the sweetness of the crema
and body.
Half Caf Standard:
● When pulling a half caf dub, combine one pull of regular coffee
and one pull of decaf coffee together in the same portafilter.
Dutch Reminder:
To achieve consistent shots you must first hone in on a consistent tamp. In the coffee industry, 30 lbs. of pressure is
considered the “correct” amount of pressure to apply in order to obtain a consistent and quality shot. If the shot is
tamped evenly with approximately 30 lbs. of pressure and the end result isn’t a shot within the acceptable range the
coarseness of the grind should be adjusted. To gauge 30 lbs. of pressure your tamp should push against the
resistance of the grinder, but not lift the grinder. If the grinder is lifted, too much pressure has been applied. A
grinder and full hopper is equivalent to 48 lbs., which means you have applied 48 lbs. or more of pressure.
Give your espresso a shot at being as delicious as it can be. Clean your shot tins and portafilters on a regular basis.
You are taking the time to have the perfect grind, the proper dose, and consistent tamp, so make sure to pull a shot
into a clean tin, not one crusted with old coffee.
26
1.
ICED BASICS
DRINKS 2.
SYRUP & SAUCE RULES
3.
ICED DRINKS
BASICS
All iced drinks are available as a
small, medium or large.
ICED DRINKS
FLAVOR SHOTS MILK MIX
1. 1 Flat Scoop of Flavor (when LINE
requested)
2. Espresso
3. Base to the proper mix line
S 1 DOUBLE 8 oz.
4. Full plastic cup of ice
M 1 DOUBLE 12 oz.
L 1 QUAD 16 oz.
27
MILK
All of our drinks are customizable by changing SOFT TOP™
the milk, syrup and shots to meet the customer’s
desires. It is always important to “ask and Soft Top™ is meant to be added to the top of
educate” the customer for clarity, but here are any beverage, similar to whip cream. Soft Top
some ground rules for interpreting customized containers should be dated when the product is
drinks the DB way: delivered and tossed after 2 weeks.
SKINNY DAIRY-FREE ALTERNATIVES

● If a customer orders a dairy based drink Coconut, Almond and Oat Milk are our three
"skinny," you will change the milk to dairy-free options. If a customer orders a drink
nonfat. with a dairy-free alternative, you should always
● If a customer orders a drink sugar-free assume that it is due to a dairy allergy and take
that is traditionally made with our extra care in crafting their drink to avoid
chocolate milk, the default milk is Kick cross-contamination. Follow these best practices
Me Mix, unless an alternative milk choice for serving the highest quality product when
is specified. For example, a sugar-free using dairy alternatives:
mocha would be made with Kick Me Mix. ● Use a clean steam pitcher that is
● If a customer orders a drink sugar-free designated for the sole use of Coconut,
that is already made with white milk, Almond or Oat Milk.
then the milk stays the same as what the ● Make sure your steam wand is
recipe originally calls for, unless the thoroughly wiped down and purged
customer specifies otherwise. For before and after each use.
example, a sugar-free vanilla latte is ● Shake the carton well before using;
made with 2% milk. natural separation can occur.
● If a customer orders a skinny sugar-free ● Refrigerate the milk after opening.
drink, then the default milk is nonfat. For ● Use well-chilled milk for drinks to
example, a skinny sugar-free mocha is achieve a better texture on steamed
made with nonfat milk. drinks and a better temperature
throughout iced drinks.
1% and Whole Milk
● If a customer requests 1% milk, our
standard go-to is combining ½ nonfat Dutch Reminder:
and ½ 2% milk. After making a drink with a dairy alternative, clean
● If a customer requests whole milk, ask all drink-building materials thoroughly to avoid
and educate that we can split ½ nonfat cross contamination when making a dairy-based
and ½ Kick Me Mix to create a close beverage.
alternative.
28
DUTCH
KICK ME MIX CHOCOLATE MILK 2% MILK NONFAT MILK
Our label for half-and half Our very own chocolate The base for any Used for those who
that makes an indulgent milk blend is the secret drink ordered as a like a lighter version
creamy drink. Kick Me ingredient to making our latte. of our tasty treats.
Mix is featured in our mochas and hot cocoas out
Kickers®, Golden Eagles, of this world!
Annihilators® and 9-1-1s®,
as well as any drink
ordered as a breve.
COCONUT MILK ALMOND MILK OAT MILK SOFT TOP

A dairy alternative. A dairy alternative. A dairy alternative. A sweet, velvety foam
that floats on top of
our drinks.
VANILLA ICE DUTCH FREEZE

CREAM MIX MIX
A base for Shakes, and Homogenized whole milk
used in Blended Chais. used exclusively in making
our Dutch Freeze®.
29
Keep it FRESH! Remember, milk is a
perishable good; you never want to serve a
questionable product. To ensure the
highest-quality product, always use these
best practices:
● Never leave the milk out on the
counter.
● Stock the milk in the fridge
immediately after it’s delivered.
● Check expiration dates and rotate
properly. Date the containers with the
opening date and toss after 7 days.
● Make sure your fridge temperature is
between 32º and 40º. Anything above
that range will spoil quickly and
anything below will ice up.
● Never use milk if it is expired, or if it
smells ”suspicious” or looks strange to
you, it’s better to be safe rather than
sorry!
Dutch Reminder:
Customers will often inquire about the sugar and/or fat content in our milks. It’s important to remember
that many people cope with allergies and restricted diets. Here are a few guidelines you can follow for
drink suggestions that fit your customers’ needs:
● Nonfat, 2%, and Kick Me Mix have no added sugars, but do contain naturally occurring sugars.
● Nonfat milk has the fewest amount of calories, but has just as much naturally occurring sugar as
2% and whole milk.
● Kick Me Mix has the highest fat content, but the lowest naturally occurring sugar content.
30
STEAMING MILK or “rolling” your milk. It forces the milk to
circulate the oxygen into the rest of milk
Steaming milk is more than just getting the milk to create a creamy, dense, consistent
to reach 150º to 155º; it is fine-tuning your milk texture.
technique to create velvety, properly-textured
● As soon as you hear the pitch change to
milk with 1/4” of tight froth to complement the
a lower growling noise, you know your
espresso. Different types of milk have their own
milk is within the 150º to 155º range, and
unique qualities when they are steamed. Nonfat
it’s ready. Make sure to turn off the
milk makes a “stiff” froth while our Kick Me Mix
steam wand while it is in the milk,
makes a thicker, more velvety froth.
otherwise you will be cleaning up a
How do you do it right? rather large mess!
● It is very important that you clean the ● Your finished milk should be silky and
steam wand thoroughly before and after smooth, with no large air bubbles. If the
steaming all milk, especially when using a milk does have large bubbles, lightly tap
dairy-free alternative. The best practice the pitcher on the counter. Your finished
for this process is to first wipe down the milk should have a temperature of 150º
wand with a clean towel, then blast a to 155º F. Double check your
small amount of steam into the drip tray. temperature by using a thermometer
This is called “purging” and ensures that throughout your shift to make sure
any condensation or milk left in the tip of you’ve reached the correct temperature.
the wand is cleared out.
● Pour fresh, cold milk into the tin.
Remember that the milk will expand as it
is steamed, so use a tad less than the
TOASTED COLD BREW
ounce size of the drink (e.g. if you’re ● For Toasted Cold Brew we always steam
making a 20 oz. hot mocha, use about 15 the milk and cold brew together in the
oz. of milk). milk tin to 150-155º F.
● Insert your steam wand into the milk just ● For Toasted Nitro Cold Brew we always
short of hitting the bottom of the serve in a large hot cup to accommodate
pitcher. Turn the steam wand on the expansion of the product when
completely and raise the wand tip slowly heated.
to where it is barely breaking the surface
of the milk. You want to hear only a light
hissing, not a loud hissing sound. If you
hear a loud hissing sound, you are too
high above the surface of the milk and
are introducing too much oxygen into
the milk.
● Once your milk is at approximately 100º,
tilt your pitcher at about a 45º angle,
until you can see a “whirlpool” effect
happening. This is called “spinning”
Dutch Reminder:
Be sure to double-cup all drinks over 155º F.
31
CAPPUCCINOS
Always ask, “Would you like your cappuccino
wet or dry?”
Dry cappuccinos are made with a full cup of

froth. Keep the steam wand at the surface of the
milk and spin your milk as much as possible to
get a full cup of froth. You may also need to use
a spoon to scoop the froth out of the tin and into
the cup. When you pick up a dry cappuccino it
should be very light, as if the cup is nearly
empty.
Wet cappuccinos come standard with a half-cup

of froth, and the rest is steamed milk. A wet
cappuccino should be heavier than a dry
cappuccino, but lighter than a latte.
To achieve optimal froth for a cappuccino:

● Use a cold pitcher
● Use cold milk
● Use a bigger pitcher than normal so you
have enough room to allow the froth to
expand
● Do pour fresh, refrigerated milk into a ● Don’t re-steam old milk.

clean pitcher every time. ● Don’t leave milk out on the counter.
● Do put your milk back into the ● Don’t steam the milk above 170º (it will
refrigerator after each use. begin to scald) unless the customer
● Do check the dates before you use the specifically requests a hotter
milk. temperature.
● Do use a thermometer to check your ● Don’t steam milk on a crusty steam
milk temperature throughout the day. wand. Wipe it off, and purge it out
● Do have a milk pitcher designated for before you steam.
coconut, almond and oat milk. ● Don’t cool over-steamed milk with cold
● Do practice perfect pours, but always err milk.
on the side of a little more than not
enough.
● Do steam kids drinks (Not-So-Hots and
steamers) to 100º; unless another
temperature is requested.
32
HOT DRINK BASICS
All hot drinks are featured in four sizes: 8 oz., small, medium
and large.
HOT DRINK SYRUP & SAUCE RULES

REGULAR:
All hot drinks follow the following rules:
1 FLAT SCOOP
EXCEPT: 9-1-1® DOUBLE CHOCOLATE MOCHA

WHEN MADE WITH WHITE MILK
S 2 S 2
M 2 M 2
L 2 L 2
SUGAR-FREE:
1 FLAT SCOOP 2 FLAT SCOOPS 2 FLAT SCOOPS 3 FLAT SCOOPS
SUGAR-FREE SYRUP SUGAR-FREE SAUCE SUGAR-FREE SAUCE + DOUBLE CHOCOLATE

* sugar free rules apply SUGAR-FREE SYRUP MOCHA WITH SUGAR
to all hot or iced coffee FREE FLAVOR
drinks including 9-1-1's
33
HOT DRINKS
LATTE, BREVE, MOCHA FLAVOR SHOTS MILK
1. 1 flat scoop of flavor (when

requested)
2. Espresso S 1 DOUBLE
3. Steamed Milk M 1 DOUBLE
L 1 QUAD
9-1-1® FLAVOR SHOTS MILK
1. 2 flat scoop of Irish Cream
2. 6 shots of espresso S 2 6
3. Steamed Kick Me Mix M 2 6
L 2 6
DOUBLE TORTURE® FLAVOR SHOTS MILK
1. 1 flat scoop of Vanilla
2. Espresso S 1 QUAD
3. Steamed Chocolate Milk M 1 QUAD
4. Add toppings if applicable L 1 6
34
CAPPUCCINO FLAVOR SHOTS MILK

requested)
3. Steamed 2% M 1 DOUBLE
4. Reference how it was L 1 QUAD

ordered and add the
appropriate amount of froth
(wet=1/2 froth or dry= all
froth).
STEAMER FLAVOR MILK

requested)
2. Steamed 2% Milk K 1
Kids: Steamed 2% Milk to S 1

100º F
M 1
L 1
HOT COCOA FLAVOR MILK

requested)
2. Steamed chocolate milk S 1
3. Add toppings if applicable M 1
L 1
35
TEA FLAVOR TEA BAG(S) WATER

requested)
2. Tea bag(s) S 1 1
3. Hot Americano water M 1 1
4. Add honey, sugar, or ice if L 1 2

applicable
AMERICANO FLAVOR SHOTS WATER

requested)
3. Hot Americano water M 1 DOUBLE
4. Add cream, sugar, or ice if L 1 QUAD

applicable
* If cream and sugar is

requested, the standard
amount is 2 flat scoops of
cream and 1/2 scoop of cane
sugar (1/2 scoop cane sugar = 2
sugar packets).
CHAI FLAVOR CHAI MILK

requested)
2. ½ steamed 2% milk S 1 1/2 1/2
3. ½ steamed chai concentrate M 1 1/2 1/2
4. Add toppings if applicable
Be sure to measure equal parts L 1 1/2 1/2

of chai and milk in a mixed cup
before steaming.
If espresso is requested,
replace equal parts of chai and Dutch Reminder:
milk with espresso.
If a customer requests extra chai, simply click
the extra chai button on Xenial for each extra
If a customer orders one of our
ounce of chai they would like.
Dutch Faves as a Chai, follow
the milk type for the Dutch
Fave.
36
KIDS DRINKS
The following are the recommended and popular kids
drinks Dutch Bros offers:
• NOT-SO-HOT • STEAMER • SMOOTHIE • SHAKE

• SPARKLING SODA • LEMONADE • CHOCOLATE MILK
Our kids cup is 12 oz. The final product should reach the 10 oz fill line
whether the drink is hot, iced, or blended, leaving 2 oz for toppings. Follow
the same recipe if any other drink is requested.
HOT ICED BLENDED*
1. 1 flat scoop of flavor 1. 1 flat scoop of flavor 1. 1 flat scoop of flavor
2. Base to the 10 oz. line 2. Base to the 5 oz. line 2. Base to the 5 oz. line
3. Tom-tom over full ice cup 3. Blend with a full ice cup
*For blended drinks made from a Freeze Machine, fill to the 10 oz line including 1 scoop of flavor with the base.
*When adding Soft Top, cream, drizzle, or float to a kids drink, add the standard amount.
*Kids milk does not receive ice unless requested and is served like a cold pour with the base filled to the 10 oz line.
*Always measure out kids drinks in a mix cup.
37
TOASTED COLD BREW
Toasted Cold Brew can be served in all 3 sizes.
When cream or chocolate milk is added to a Cold Brew, we add 2 scoops and
steam the Cold Brew and milk together in the tin to 150-155 º F.
For accuracy and to avoid wasting product the best practice is to always
measure the Cold Brew and milk in a mix cup prior to steaming.
It is important to know that Cold Brew expands so reduce the amount of

Cold Brew by 1 oz. to allow for expansion.
When working with Toasted Cold Brew, keep in mind the product expansion,
and any additional requests and reduce the Cold Brew amount accordingly.
Toasted Cold Brews follow standard hot coffee flavor rules.
TOASTED COLD BREW CB TO THE

MIX LINE
1. In a mix cup:
● Cold Brew to the proper mix line
* Reduce Cold Brew by 1 oz.
2. In a steam pitcher, steam Cold Brew to 150˙-155˙ S 11 oz.
3. Serve in a hot cup M 15 oz.
* Remember to reduce Cold Brew by 1 oz. L 19 oz.
38
TOASTED COLD BREW W/ CREAM CB TO THE
MILK MIX LINE
1. In a mix cup:
● 2 oz. of desired milk
2. In a steam pitcher steam Cold Brew and S 2 oz. 11 oz.

milk to 150˙-155˙
3. Serve in a hot cup M 2 oz. 15 oz.
L 2 oz. 19 oz.
TOASTED COLD BREW W/ FLAVOR CB TO THE

FLAVOR MIX LINE
1. Add desired flavor into a paper cup
2. In a mix cup: S 1 11 oz.

3. In a steam pitcher, steam Cold Brew to M 1 15 oz.

150˙-155˙
4. Pour into hot cup with flavor and serve L 1 19 oz.
TOASTED COLD BREW CB TO THE

W/ FLAVOR & CREAM FLAVOR MILK MIX LINE
1. Add desired flavor into a paper

cup
S 1 2 oz. 10 oz.
2. In a mix cup:
● 2 oz. of desired milk M 1 2 oz. 14 oz.
● Cold Brew to the proper

L 1 2 oz. 18 oz.
mix line
* Reduce Cold Brew by 1
oz.
3. In a steam pitcher, steam Cold Brew and milk to 150˙-155˙ 39
4. Pour into hot cup with flavor and serve

TOASTED NITRO COLD BREW
Toasted Cold Brew is a Cold Brew that is steamed up to 150˙-155˙. When
“toasted,” Cold Brew has a smooth and delicious flavor profile just like the
standard cold version. Toasted is in reference to the temperature, not an
added flavor.
Toasted Cold Brew is served in a large paper cup. The nitrogen in our
Cold Brew creates a varying amount of expansion when the product is
steamed. Using a large cup allows for room for customers to request flavor
and cream in their Toasted Cold Brew. Since our Cold Brew can is 11.5 oz.,
and the expansion varies, there may be a little room left in the cup when a
Toasted Cold Brew is ordered without flavor or cream.
Toasted Nitro Cold Brews follow standard hot coffee flavor rules.
TOASTED NITRO COLD BREW CB CAN
1. In a steam pitcher:
● Pour in one can of Cold Brew
● Steam Cold Brew to 150˙-155˙
2. Serve in a large hot cup L
TOASTED NITRO COLD BREW W/ CREAM MILK CB CAN
● Add 2 oz. of desired milk
2. Serve in a large hot cup L 2 oz.
40
TOASTED NITRO COLD BREW W/ FLAVOR
CB
FLAVOR CAN
1. Add desired flavor into a large paper

cup
L 1
3. Pour into the large hot cup with flavor

and serve
TOASTED NITRO COLD BREW W/ CB

FLAVOR & CREAM FLAVOR MILK + CAN
1. Add desired flavor into a large paper

cup
2. In a steam pitcher: L 1 2
scoops
● Add 2 scoops of desired milk
3. Pour into the large hot cup with flavor

and serve
Dutch Reminder:
For drinks with cream, use 1 scoop for light, 2 scoops for
regular and 3 scoops for extra. For every “extra,” add one
more scoop!
41
EXTRA ICE STANDARD LIGHT ICE STANDARD
Follow standard mix lines and top off ordered cup When a customer requests light ice, the
size with as much ice as possible. standard is to cut the ice amount in half and
increase the mix line by half. For example, a
Never reduce mix lines unless a customer specifies small light iced drink would receive an
that they want less liquid. additional 4 oz. of milk for no additional
charge.
MIXING DRINKS
Tom-tomming is pouring the drink back and forth between a mix

cup and an ice cup. This is done for all non-carbonated drinks to
ensure the drink is well-mixed and chilled throughout.
When making carbonated drinks, or adding sauce to the drink, be

sure to stir with a spoon. This will ensure the drink is well mixed
and chilled throughout.
SPLIT BASES
Split drink bases evenly and Scoop rule follows the base that Example:
follow standard mix lines uses the least amount of scoops Medium Iced Strawberry Rebel Tea:
● 1 scoop strawberry
● This applies to hot, iced and blended drinks ● Split Rebel and tea evenly
● When entering a split base drink into the ● Fill to the 12 oz line
Point of Sale, always charge for the most
expensive base.
● Do not save extra Rebel
42
ICED DRINK SYRUP & SAUCE RULES
REGULAR:
All iced drinks follow the following rules: REGULAR SUGAR-FREE
1 FLAT SCOOP
EXCEPT:
ICED ICED ICED
9-1-1® TEA SPARKLING SODA
S 2 1 S 1 1 K 1 1
M 2 1 M 2 2 S 2 2
L 2 1 L 3 3 M 3 3
L 4 4
ICED
BLUE REBEL® ICED
ENERGY DRINK LEMONADE
S 1 1 K 1 1
M 1 1 S 1 1
L 2 2 M 1 1
L 1 1
SUGAR-FREE:
All other iced drinks follow the following rules:
1 FLAT SCOOP 2 FLAT SCOOPS 2 FLAT SCOOPS 3 FLAT SCOOPS
SUGAR-FREE SYRUP SUGAR-FREE SAUCE SUGAR-FREE SYRUP + SUGAR-FREE DOUBLE

SUGAR-FREE SAUCE CHOCOLATE MOCHA
43
ICED DRINK SYRUP & SAUCE RULES
LATTE MILK
FLAVOR SHOTS MIX LINE
requested)
2. Espresso
S 1 DOUBLE 8 oz.
3. 2% Milk
M 1 DOUBLE 12 oz.
4. Pour over a plastic cup full of ice

and tom-tom L 1 QUAD 16 oz.
BREVE MILK
requested)
2. Espresso
S 1 DOUBLE 8 oz.
3. Kick Me Mix
M 1 DOUBLE 12 oz.
and tom-tom
L 1 QUAD 16 oz.
Golden Eagle® - Vanilla & Caramel w/
Caramel Drizzle
MOCHA MILK
requested)
2. Espresso
S 1 DOUBLE 8 oz.
3. Chocolate Milk
M 1 DOUBLE 12 oz.

Add toppings if applicable
Caramelizer® – Caramel
Cocomo® – Coconut
White Mocha – White Chocolate
44
KICKER® & ANNIHILATOR® MILK
1. 1 flat scoop of flavor
2. Espresso
S 1 DOUBLE 8 oz.
3. Kick Me Mix
M 1 DOUBLE 12 oz.
Kicker® - Irish Cream

Annihilator® - Chocolate Macadamia Nut
9-1-1® MILK
1. 2 flat scoops of Irish Cream
2. Espresso
S 2 6 8 oz.
3. Kick Me Mix
M 2 6 12 oz.
and tom-tom
L 2 6 16 oz.
* Flavor changes to 1 flat scoop if it is
sugar-free.
DOUBLE TORTURE® MILK

1. 1 flat scoop of Vanilla
2. Espresso
S 1 QUAD 8 oz.
3. Chocolate Milk
M 1 QUAD 12 oz.
and tom-tom L 1 6 16 oz.
45
CHAI
CHAI 2% MILK
1. 1/2 Chai Concentrate
2. ½ 2% Milk
S 4 oz. 4 oz.
3. Pour over a plastic cup full of ice and
tom-tom
M 6 oz. 6 oz.
* If flavor is requested, use 1 flat scoop of L 8 oz. 8 oz.

flavor to replace equal parts of chai and
milk. Always ask if the customer would like
whip or sprinks.
Dutch Reminder:
* If espresso is requested, replace equal
parts of chai and milk with espresso. If a customer requests extra chai, simply click
the extra chai button on Xenial for each extra
* If a customer orders one of our Dutch ounce of chai they would like.
Faves as a Chai, follow the milk type for
the Dutch Fave.
AMERICANO
SHOTS MIX LINE
1. Espresso
2. Cold water
S DOUBLE 8 oz.
tom-tom M DOUBLE 12 oz.
* If cream and sugar is requested, the

standard amount is 2 scoops cream and 1/2 L QUAD 16 oz.
scoop of cane sugar (1/2 scoop cane sugar
= 2 sugar packets).
46
DUTCH BROS BLUE REBEL®
ENERGY DRINK
1. Fill plastic cup with ice
FLAVOR REBEL
2. Fill with Rebel can
3. Add flat scoop(s) of flavor

8.4 oz.
S 1
CAN
4. Gently mix and top with ice
if needed 12 oz.
M 1
CAN
* If a customer would like cream added,
educate them on their options and ask if 16 oz.
L 2
they would prefer the cream as a float CAN
on top or mixed in.
Dutch Reminder:
Order of operations when building a Rebel is
always Ice, Rebel, Flavor! Flavored Water Standard:
If a customer requests a flavored ice water, follow
The Why:
the Sparkling Soda recipe rules and use the Dutch
● Max amount of carbonation retained H20 bottled water to make the drink and charge
● Cold temperature throughout drink for it appropriately in Xenial!
● Prevents sauces from bubbling up
● Company wide consistency
SPARKLING SODA MIX

FLAVOR LINE
1. Flat scoop(s) of flavor
2. Soda Water
K 1 5 oz.

S 2 8 oz.
* If a customer would like cream, float M 3 12 oz.

2 scoops on top of the drink to avoid
curdling. Reduce the amount of ice to
accomodate for the Soft Top/ cream as L 4 16 oz.
necessary.
47
LEMONADE MIX
FLAVOR LINE
1. Flat scoop of flavor
2. Pre-mixed Iced Lemonade

K 1 5 oz.

tom-tom S 1 8 oz.
M 1 12 oz.
L 1 16 oz.
Prepare a batch of Premixed Iced Lemonade:
● 20 oz. Lemonade Concentrate

● 100 oz. Water Dutch Reminder:
● Stir and keep refrigerated When adding cream or soft top to a lemonade,
● Add date of mix and toss after 7 days reduce the amount of ice to accommodate for
the Soft Top/ cream as necessary.
TEA MIX
FLAVOR LINE
2. Tea
S 1 8 oz.
tom-tom
M 2 12 oz.
* If using single tea bag(s), steep in 3 oz. of
hot water per tea bag for 1 minute. Small & L 3 16 oz.
medium iced teas get 1 tea bag in 3 oz and
larges get 2 tea bags in 6 oz of hot water.
Prepare a batch of “Pre-Brewed” Iced Tea:

Ask and Educate:
In a 1 gallon pitcher combine:
If a customer would like cream added,
● 1 large tea bag (Paris or Green) educate them on their options (as a float
on top or mixed in) and ask which one they
● 1 qt. of Americano water would prefer.
● Steep the tea bag for 15 minutes
● Remove and squeeze bag gently
● Fill to the 1 gal. line with cold water
● Add date of mix and toss after 7 days
48
ICED COLD BREW
When a Cold Brew is ordered, always clarify what size they want,
if they want cream or flavor, and if they would like Soft Top™.
When making a Cold Brew with cream, make sure you reduce
the amount of cold brew used to fit the cream.
Cold Brews are made in a mix cup and should be tom-tommed
(poured back and forth) to ensure that they are well-mixed and
chilled throughout.
PREPARE A BATCH OF COLD BREW:

● Gently shake the bottle of Concentrate
● Pour into pitcher
● Add water to gallon line
● Stir well
COLD BREW FILL CB TO
1. Cold Brew to proper mix line
2. Pour over a plastic cup full of ice and S 8 oz.

tom-tom
M 12 oz.
L 16 oz.
COLD BREW W/ CREAM MILK FILL CB TO
1. 2 Scoops Kick Me Mix
2. Cold Brew to proper mix line S 2 SCOOPS 8 oz.
M 2 SCOOPS 12 oz.
tom-tom
L 2 SCOOPS 16 oz.
49
COLD BREW W/ FLAVOR FLAVOR FILL CB TO
1. 1 Flat Scoop of Flavor
2. Cold Brew to proper mix line S 1 8 oz.
3. Pour over a plastic cup full of ice and M 1 12 oz.

tom-tom
L 1 16 oz.
COLD BREW W/ FLAVOR & CREAM FLAVOR MILK FILL CB TO
2. 2 Scoops Kick Me Mix S 1 2 SCOOPS 8 oz.
3. Cold Brew to proper mix line M 1 2 SCOOPS 12 oz.
L 1 2 SCOOPS 16 oz.
tom-tom
COLD BREW (CARAMELIZER®, FLAVOR MILK FILL CB TO

COCOMO® OR WHITE MOCHA)
S 1 2 SCOOPS 8 oz.
2. 2 Scoops Chocolate Milk
M 1 2 SCOOPS 12 oz.
L 1 2 SCOOPS 16 oz.
and tom-tom
50
COLD BREW FLAVOR MILK SHOTS FILL CB TO
(DOUBLE TORTURE®)
1. 1 Flat Scoop of Vanilla

S 1 2 SCOOPS DOUBLE 8 oz.
M 1 2 SCOOPS DOUBLE 12 oz.
3. Double shot of espresso
L 1 2 SCOOPS DOUBLE 16 oz.
4. Cold Brew to proper mix
line
5. Pour over a plastic cup full

of ice and tom-tom
COLD BREW FLAVOR MILK SHOTS FILL CB TO

(9-1-1®)
1. 2 Flat Scoops of Irish Cream
S 2 2 SCOOPS DOUBLE 8 oz.

M 2 2 SCOOPS DOUBLE 12 oz.
L 2 2 SCOOPS DOUBLE 16 oz.
5. Pour over a plastic cup full of

ice and tom-tom
51
ICED NITRO COLD BREW
When a Nitro Cold Brew is ordered, always clarify if they
would like it over ice or in the can. If they would like it over
ice, ask if they would like cream or flavor.
To ensure a frothy head on your Nitro Cold Brew, rotate the

can end over end three times prior to pouring to activate the
nitrogen.
Nitro cold Brews are made in a mix cup and should be tom-tommed
(poured back and forth) to ensure that they are well-mixed and chilled
throughout.
NITRO COLD BREW ROTATE TO

ACTIVATE CB TOM-TOM
CAN
1. 1 can of Nitro Cold Brew

tom-tom
ROTATE TO
MILK ACTIVATE TOM-TOM
CB CAN
NITRO COLD BREW W/ CREAM
2. 1 can of Nitro Cold Brew 2 SCOOPS M

tom-tom
Dutch Reminders:
Nitro cold brew should always be prepared in
a mix cup and tom tommed!
Nitro Cold Brew over ice is served in the

medium cup, unless requested otherwise.
52
NITRO COLD BREW W/ FLAVOR
FLAVOR CB CAN TOM-TOM
1 M
tom-tom
NITRO COLD BREW W/

FLAVOR & CREAM FLAVOR MILK CB CAN TOM-TOM
2. 2 Scoops Kick Me Mix 1 2 SCOOPS M

tom-tom.
NITRO COLD BREW FLAVOR MILK CB CAN TOM-TOM

(CARAMELIZER®, COCOMO® OR
WHITE MOCHA)

1 2 SCOOPS M
2. 2 Scoops. Chocolate Milk
Caramelizer® - Caramel
3. 1 can of Nitro Cold Brew Cocomo® - Coconut
White Mocha - White Chocolate

tom-tom.
53
NITRO COLD BREW TOM-
FLAVOR MILK SHOTS CB CAN
(DOUBLE TORTURE®) TOM
1. 1 Flat Scoop of Vanilla
1 2 SCOOPS DOUBLE M

and tom-tom.
NITRO COLD BREW TOM-

FLAVOR MILK SHOTS CB CAN
(9-1-1®) TOM
1. 2 Flat Scoops of Irish Cream
2 2 SCOOPS DOUBLE M

and tom-tom.
54
COLD POUR DRINK RECIPES
A cold pour drink is a customized drink made with flavor, shots of espresso and cold milk. A cold pour has no
steamed milk or ice. A cold pour can be made in a hot cup or plastic cup per the customer’s request.
Plastic cup cold pours- Made in a mix cup then poured into the cup and topped off with milk straight from the
refrigerator.
Hot cup cold pours - Follow the same recipe as hot drinks, you just don't steam the milk. Top with cold milk
straight from the refrigerator.
Recipes as follows:
FILL W/
FLAVOR SHOTS MILK
SMALL
2. Double Shot of Espresso
(Quad shot for Double Tortures®, Six Shots S 1* DOUBLE
for 9-1-1s®)
3. Fill with appropriate milk M 1* QUAD
MEDIUM L 1* 6

2. Quad Shot of Espresso
(6 Shots for Double Tortures®, 6 shots for
9-1-1s®)
3. Fill with appropriate milk
*911's get 2 scoops of flavor unless ordered with sugar

LARGE free flavors.
2. 6 Shots of Espresso
(8 Shots for Double Tortures®, 8 Shots for
9-1-1s®)
3. Fill with appropriate milk
55
COLD POUR REBELS COLD POUR TEA: COLD POUR
AND SODAS: If a customer requests a LEMONADE:
If a customer requests a Cold Cold Pour Tea, top the drink If a customer requests a Cold
Pour Sparkling Soda or Rebel, with the appropriate tea. Pour Lemonade, it is one
double the recipe for the scoop of flavor and top the
appropriate size with no ice. drink with Lemonade.
56
DUTCH FREEZE®
Dutch Freeze® is a frozen, creamy blend of espresso, milk and sugar. Dutch Freezes® are
available in Small, Medium or Large. Dutch Freezes® can be customized with any flavor or
made as one of our Dutch Faves, like a Caramelizer® Freeze. The only time Freeze will not be
your base is when the customer requests a substitution for sugar, caffeine or dairy. If those
requests are made the drink turns into a Carburetor.
Dutch Reminders:
When adding sugar-free sauce to a Freeze or smoothie, follow the Freeze/smoothie rule; add one
flat scoop.
If a sugar-free syrup, sugar-free sauce, or sugar-free syrup and sauce combination is requested in
a blended drink, follow the drink type rules for number of scoops.
Listen for key words like white coffee, nonfat, sugar-free, skinny, or dairy-free. These will all be
trigger words which identify that you will make the drink in a blender, Carburetor-style. For
example, if someone orders a blended Kicker®, they are looking for a Kicker® Freeze. But if
someone orders a blended Kicker® with sugar free flavor, they are looking for a blended
zero-sugar added Kicker® Carburetor.
57
DUTCH FREEZE® FLAVOR
1. Fill with Dutch Freeze®
2. 1 flat scoop of flavor (if requested) S 1
3. If flavor is added, stir well M 1
4. Add toppings if applicable L 1
Kicker® – Irish Cream

Annihilator® – Chocolate Macadamia Nut
Golden Eagle® - Vanilla & Caramel w/
Caramel Drizzle
MOCHA FREEZE FLAVOR MILK
2. 1 flat scoop of flavor (if requested) S 1 2 oz.
3. 2 scoops of Chocolate Milk M 1 2 oz.
4. Stir well L 1 2 oz.
Caramelizer® – Caramel
Cocomo® – Coconut
White Mocha – White Chocolate
58
DOUBLE TORTURE® FREEZE FLAVOR SHOTS MILK
2. 1 flat scoop of Vanilla S 1 DOUBLE 2 oz.
3. Double shot of espresso M 1 DOUBLE 2 oz.
4. 2 scoops of Chocolate Milk L 1 DOUBLE 2 oz.
5. Stir well
9-1-1® FREEZE FLAVOR SHOTS
2. 1 flat scoop of Irish Cream S 1 DOUBLE
3. Double shot of espresso M 1 DOUBLE
4. Stir well L 1 DOUBLE
Dutch Reminders:
It is a best practice to add the syrup or sauce to the Freeze after the Freeze has been put into the cup,
so that the flavor gets mixed evenly throughout and no sauce is stuck to the bottom of the cup.
When adding shots to a Freeze, be sure that they are within the acceptable shot range.
59
BLENDED DRINKS
The blender is a go-to tool for Smoothies, blended Chai, blended Tea, blended Sparkling Soda, blended
lemonade and blended Carburetors. The go-to for a blended Rebel and Shakes is to use their
corresponding machine (Shake or Rebel machine).
BLENDED DRINK SYRUP

AND SAUCE RULES
1 FLAT SCOOP
Added flavor to a Smoothie, Chai or Lemonade.
REBEL
SHAKE SPARKLING SODA CARBURETOR TEA (WITH REBEL MIX)
K 1 K 1 S 2 S 2 S 1
S 2 S 2 M 3 M 3 M 2
M 3 M 3 L 4 L 4 L 3
L 4 L 4
60
EXTRA THICK STANDARD
ANYTHING FROM THE FREEZE MACHINE

(DUTCH FREEZE®, SHAKE, REBEL)
1. Pull product from machine to the bottom line that sits ¾ of the way
up the cup (pictured on the left)
2. Add appropriate flavor amount per size on top of the product in the
cup
3. Top off the cup with ice and pour into a blender
4. Blend
ANYTHING IN THE BLENDER

(SHAKE, SPARKLING SODA, TEA, SMOOTHIE)
1. Follow the standard recipe

2. Top with a heaping cup of ice per size (rather than one flat cup of ice)
3. Blend
PARFAIT STYLE STANDARD
SOFT TOP™ PARFAIT STYLE WHIPPED CREAM

PARFAIT STYLE
Total # Of Scoops = 2
● Top layer = Top with whip,
● Top Layer = 1 scoop lid and serve!
● Middle Layer = 1⁄2 scoop ● Middle layer = One ring of
● Bottom Layer = 1⁄2 scoop whip around cup
● Bottom layer = cover
bottom surface of cup with
whip
When a Freeze is ordered parfait style with flavor, build the drink in a mix cup to ensure proper flavor
profile throughout the whole drink.
The standard recipe for all drinks getting Soft Top™ still gets 2 scoops, even when ordered as parfait style.
FLAVORED SOFT TOP

In a mix cup, combine:
1. 1/2 scoop of flavor for every 2 scoops Soft Top
2. Stir to mix
a. Note: When using the Flavored Soft Top button, always
make a note in the item comments in this format: “specific
flavor ST.” Example: “Strawberry ST.”
61
Dutch Reminders:
If a customer requests espresso in their blended Chai, replace the appropriate
ounces of Chai with espresso.
Hand blended can also come from a freeze machine and then be re-blended in a
blender with no additional ice and the correct flavor.
When opening a new perishable product (like smoothie or rebel mix), date the
container the day it was opened and toss after 7 days.
MIX
SMOOTHIES
FLAVOR LINE
In a blender pitcher, combine:
1. Flavor (if requested, replace 1 oz. of

K 1 5 oz.
smoothie mix with 1 flat scoop of flavor)
2. Smoothie Mix to the proper mix line S 1 8 oz.
3. Top with proper size cup of ice, blend M 1 12 oz.
4. Add toppings if applicable L 1 16 oz.
CHAI ICE CREAM

FLAVOR CHAI MIX
1. Flavor (if requested, replace 1 oz. of

chai concentrate with 1 flat scoop of K 1 4 oz. 1 oz.
flavor)
S 1 6oz. 2 oz.
2. Chai Concentrate
M 1 9 oz. 3 oz.
3. Ice Cream Mix
L 1 12 oz. 4 oz.
4. Top with proper size cup of ice, blend
MIX
TEA
FLAVOR LINE
1. Flat scoops of flavor

S 2 8 oz.
2. Pre-Brewed Tea to proper mix line
M 3 12 oz.
L 4 16 oz.
62
MIX
SHAKE
FLAVOR LINE

K 1 5 oz.
2. Ice cream mix to proper mix line
S 2 8 oz.
M 3 12 oz.
L 4 16 oz.
DUTCH SHAKE IN A FREEZE MACHINE:
Combine five-1/2 gallons of Ice Cream Mix with 2
gallons of chilled water in a Freeze Machine.
MIX
SPARKLING SODA
FLAVOR LINE
1. Flat scoop(s) of flavor K 1 5 oz.
2. Soda Water to proper mix line S 2 8 oz.
3. Top with proper size cup of ice, blend M 3 12 oz.
4. Add toppings if applicable L 4 16 oz.
MIX
LEMONADE
FLAVOR LINE
1. 1 flat scoop of flavor (if requested) K 1 5 oz.
2. Premixed Blended Lemonade to proper S 1 8 oz.

mix line
M 1 12 oz.
L 1 16 oz.
Prepare a batch of Premixed Blended Lemonade:

LEMONADE IN A FREEZE MACHINE:
● 48 oz. Lemonade Concentrate Combine 64 ounces lemonade
concentrate with 2 gallons of chilled
● 80 oz. water water in a Freeze Machine.
● Stir and keep refrigerated
63
Dutch Reminders:
If a Shake is made in the Freeze machine the flavor stays the same; Kids - 1 flat scoop, Small - 2 flat
scoops, Medium - 3 flat scoops, Large - 4 flat scoops.
If a customer requests espresso in their Shake, replace the appropriate ounces of ice cream mix with
espresso.
If a customer orders one of our Shakes as a Dutch Fave, always use ice cream mix. For mochas, add
chocolate sauce and split the scoops evenly across all flavors.
Blended Chai's, Lemonades, and Smoothies with sugar free flavor receive 1 flat scoop of flavor.
MIX
REBEL
FLAVOR LINE
1. Fill with Rebel Freeze
2. Flat scoop(s) of flavor S 1 8 oz.
3. Stir well M 2 12 oz.
RECIPE TO FILL THE REBEL FREEZE: L 3 16 oz.

Combine equal parts Rebel Concentrate
and chilled water in a Freeze Machine.
If a customer orders a blended Rebel and specifically requests that it be made using the canned Rebel
or is Zero-Sugar, the recipe is as follows:
REBEL (CANNED OR ZERO-SUGAR) FLAVOR RECIPE

REBEL
In a blender pitcher, combine: CAN/MIX
FLAVOR LINE
2. Rebel can/sugar-free Rebel can to the proper mix line
○ S - Open a 8.4 oz. can of Rebel and pour to the
S 2 8 oz.
8 oz. line MIX LINE
○ M - Pour an entire 8.4 oz. can of Rebel into the

M 3 8.4 oz.
blender CAN
○ L - Pour an entire 12 oz. can of Rebel into the

L 4 12 oz.
blender CAN
Ask and Educate:

For a Zero-Sugar blended Rebel, combine When a customer orders a Zero-Sugar Blended
Sugar-Free Rebel and Sugar-Free flavor in a Rebel, let them know that it will come out with a
blender with this same recipe. icy/ chunky consistency due to the absence of
the sugar.
64
BLENDED CHOCOLATE MILK
If a customer would like a blended chocolate milk, point them to a Shake for the sake of consistency and a better
flavor profile. If they really want a blended chocolate milk, here is the recipe:
CHOCOLATE MILK
CHOCOLATE
In a blender pitcher, combine: FLAVOR MILK TO

2. Chocolate milk to the proper mix line
S 2 8 oz.
M 3 12 oz.
* Blended Chocolate Milks come standard with scoops of
Dark Chocolate. Split scoops of Dark Chocolate equally L 4 16 oz.
with other flavors as requested.
BLENDED COLD BREW

If the customer would like a blended Cold Brew point them to the Dutch Freeze® for the sake of consistency and
a better flavor profile. If they really want a blended cold brew, here is the recipe:
COLD BREW
CB MIX MILK MIX
In a blender pitcher, combine: FLAVOR LINE LINE

2. Cold Brew to the proper mix line
S 2 6oz. 8 oz.
3. Milk to the proper mix line
4. Top with proper size cup of ice, blend M 3 9 oz. 12 oz.
L 4 12 oz. 16 oz.
BLENDED NITRO COLD BREW

If the customer would like a blended Nitro Cold Brew point them to the Dutch Freeze® for the sake of
consistency and a better flavor profile. If they really want a blended cold brew, here is the recipe:
NITRO COLD BREW

MILK MIX
In a blender pitcher, combine: FLAVOR CB CAN LINE
1. 4 flat scoops of flavor
3. Milk to 16 oz. mix line L 4 1 16 oz.
4. Full cup of ice
65
CARBURETORS
Carburetors are any blended coffee drink in which you have to substitute the sugar, caffeine or dairy. Trigger
words to let you know that you will be making a blended drink Carburetor-style are white coffee, decaf,
sugar-free, skinny, dairy free and/or fat-free. Carburetors are not as thick and creamy as the Freeze, but they are
a great alternative for someone who has dietary restrictions or is looking for a lower calorie version of our frozen
drinks. It is important to remember to always “ask and educate” and make sure the customer is satisfied with the
drink, especially if the customer is a new Carburetor drinker.
When adding extra shots to Carburetors above the standard 2/2/4, stir them into the drink after it's been
blended and do not top the cup with ice prior to blending (this includes Double Torture® and 9-1-1®). Adding the
extra shots after blending will help reduce the watery/frothy result you get with drinks like a Double Torture®
and 9-1-1®. Not topping the cup with ice for these drinks will allow for the extra room needed in the cup to stir in
the additional shots at the end.
SMALL
MILK
3. Milk to the 6 oz. line
4. Add mix cup contents and full cup of ice to
S 2 DOUBLE 6 oz.
blender pitcher and blend
M 3 DOUBLE 8 oz.
MEDIUM
In a mix cup, combine: L 4 QUAD 10 oz.
4. Add mix cup contents and full cup of ice to Dutch Reminder:
If the drink is too thin or thick, this may be because of
a variance in ice density. Please adjust the ice amount
accordingly. If the drink is not full to the top, add all
LARGE contents back to the blender with additional ice cubes
In a mix cup, combine: and re-blend for a full cycle.
1. 4 flat scoops of flavor When making mocha based carburetors, always split
2. Quad shot of espresso the flavors evenly with chocolate sauce.
66
DECAF CARBURETORS
KICKER® & ANNIHILATOR®

DECAF MILK
In a mix cup, combine: FLAVOR SHOTS MIX LINE

2. Decaf espresso
S 2 DOUBLE 6 oz.
3. Kick Me Mix to the proper mix line
4. Add mix cup contents and full cup of ice to M 3 DOUBLE 8 oz.
L 4 QUAD 10 oz.
Kicker® – Irish Cream

Annihilator® – Chocolate Macadamia Nut
MOCHA BASED CARBURETORS DECAF MILK


2. Decaf espresso
S 2 DOUBLE 6 oz.
3. Chocolate Milk to the proper mix line
L 4 QUAD 10 oz.
Mocha - Chocolate Sauce

White Mocha - ½ chocolate sauce + ½ white chocolate
sauce
Caramelizer® - ½ Chocolate Sauce + ½ Caramel Sauce
Cocomo® - ½ Chocolate Sauce + ½ Coconut Syrup
67
DOUBLE TORTURE®
In a mix cup, combine: DECAF MILK
1. Flat scoops of ½ Chocolate Sauce + ½ Vanilla
Syrup
2. Decaf espresso (2 shots for small/ medium, 4
S 2 2+2 6 oz.
shots for large)
3. Chocolate Milk to the proper mix line M 3 2+2 8 oz.
L 4 4+2 10 oz.
5. Pour into cup and stir in the additional dub shot
by hand after blending
9-1-1® DECAF MILK

1. Flat scoops of Irish Cream
2. Decaf espresso (2 shots for small/ medium, 4
S 2 2+4 6 oz.
shots for large)
3. Kick Me Mix to the proper mix line M 3 2+4 8 oz.
L 4 4+2 10 oz.
5. Pour into cup and stir in the additional shots
after blending (4 additional for small/ medium
and 2 additional for a large) Dutch Reminder:
When adding additional shots to a carburetor, stir
them in by hand at the end for the best results!
CARBURETORS MADE WITH SUGAR-FREE FLAVORS OR

ALTERNATIVE MILK
Kicker® - Sugar-Free Irish Cream

Annihilator® - Sugar-Free Chocolate Macadamia Nut
Mocha - Sugar-Free Chocolate Sauce
White Mocha - ½ Sugar-Free Chocolate Sauce + ½ Sugar-Free White Chocolate Sauce
Caramelizer® - ½ Sugar-Free Chocolate Sauce + ½ Sugar-Free Caramel Sauce
Cocomo® - ½ Sugar-Free Chocolate Sauce + ½ Sugar-Free Coconut Syrup
68
CARBURETOR WITH SUGAR-FREE
FLAVOR DECAF MILK
1. Flat scoops of sugar-free flavor
2. Espresso
S 2 DOUBLE 6 oz.
L 4 QUAD 10 oz.
DOUBLE TORTURE®
DECAF MILK
1. Flat scoops of ½ Sugar-Free Chocolate Sauce +
½ Sugar-Free Vanilla Syrup
2. Espresso (2 shots for small/ medium, 4 shots for S 2 2+2 6 oz.
large)
M 3 2+2 8 oz.
4. Add mix cup contents and full cup of ice to L 4 4+2 10 oz.
5. Stir in the additional dub shot after blending
9-1-1®
DECAF MILK
1. Flat scoops of Sugar-free Irish Cream FLAVOR SHOTS MIX LINE
2. Espresso (2 shots for small/medium, 4 shots for
large)
3. Kick Me Mix to the proper mix line S 2 2+4 6 oz.
M 3 2+4 8 oz.
5. Stir in the additional shots after blending (4 shots L 4 4+2 10 oz.
in small/ medium, 2 shots in a large)
69
CHEERS!
70
NOTES
71
NOTES
72

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MANIFESTO

Click here to view the

TO BE TOO LARGE FOR WORRY, TOO

DANE (THE WISE MAN) BOERSMA & TRAVIS BOERSMA

THE CUSTOMER IS NOT THE CUSTOMER IS ONE WHO

THE CUSTOMER IS NOT AN THE CUSTOMER IS DESERVING OF

THE CUSTOMER IS OUR GUEST. YOUR CUSTOMERS WANT

● All clothing/accessories must be

● Avoid bringing distracting smells into

● Say “Yes” – We are a “yes” company. It is our

● Be Committed – Great service is a mindset and

● Accountability – Always take responsibility for

● Stay Positive – Keep all conversations on a

● Stay Present - Never sit on the windowsills or

● Be Genuine – Whether it’s your smile, the

with another Gift Card. 13

COFFEE OPTIONS TOPPINGS

NON-COFFEE OPTIONS W/ CAFFEINE

MILK TREE NUTS SOY

For more detailed information regarding allergens, please email

WHITE MOCHA DOUBLE TORTURE® COCOMO® CARAMELIZER®

KICKER® ANNIHILATOR® GOLDEN EAGLE 9-1-1®

Guidelines for Secret Menu Submissions:

● The name of the drink is legal to promote (no trademarked names).

DUTCH PUP CUP

To keep our beloved pups happy

In a 5 oz. pup cup:

ASK AND EDUCATE ALL MOCHA DRINKS AND HOT COCOA

Light ice Extra cream 12 oz cup of water

Oat, coconut, almond Whipped cream

EXTRA CHARGE FOR CUSTOMIZATION

Add a Scoop of Soft Extra Shot of coﬀee Extra tea bag

DUTCH BROS PRIVATE RESERVE

Our Decaf Coﬀee is 99.9% caﬀeine-free. 99.9% CAFFEINE FREE

Before it’s ready to serve, this Cold Brew comes in a

NITRO-INFUSED COLD BREW

When we ﬁll our Nitro Cold Brew cans we add a

During the spring of 2012, the In the spring of 2017, we launched a

SYRUPS Sugar-free sauces are less potent than sugar-free

Examples: Here’s your Zero Sugar added Kicker! OR

SKINNY DAIRY-FREE ALTERNATIVES

COCONUT MILK ALMOND MILK OAT MILK SOFT TOP

VANILLA ICE DUTCH FREEZE

Dry cappuccinos are made with a full cup of

Wet cappuccinos come standard with a half-cup

To achieve optimal froth for a cappuccino:

● Do pour fresh, refrigerated milk into a ● Don’t re-steam old milk.

HOT DRINK SYRUP & SAUCE RULES

EXCEPT: 9-1-1® DOUBLE CHOCOLATE MOCHA

1 FLAT SCOOP 2 FLAT SCOOPS 2 FLAT SCOOPS 3 FLAT SCOOPS

SUGAR-FREE SYRUP SUGAR-FREE SAUCE SUGAR-FREE SAUCE + DOUBLE CHOCOLATE

LATTE, BREVE, MOCHA FLAVOR SHOTS MILK

1. 1 ﬂat scoop of ﬂavor (when

3. Steamed Milk M 1 DOUBLE

9-1-1® FLAVOR SHOTS MILK

1. 2 ﬂat scoop of Irish Cream

3. Steamed Kick Me Mix M 2 6

DOUBLE TORTURE® FLAVOR SHOTS MILK

1. 1 ﬂat scoop of Vanilla