BSBPMG530 Simulation Pack

Case Study
Native Bush Spices Australia is based in Coffs Harbour, NSW. The business was established in
2010 to cater for a demand for Australian native food products. The company has organic
certification. The company manufactures and retails a range of organic, Australian native foods
including Native herbs and spices, Native herbal teas and Native fruit jams and conserves.
Currently the business is selling its products through a number of small supermarkets and health
stores throughout Australia. The company also has a very basic website that includes four pages:
Home, About Us, Products and Contact Details.
The company’s overall business objectives for the next three years are to increase sales and
create brand awareness, develop a broader product range, as well as expand into overseas
markets, most likely Hong Kong, Japan and Singapore.
The company’s target customers are those that enjoy gourmet foods.
The age range of Australian consumers buying products is between 35 and 65.
Most consumers are health conscious, care about protecting the environment and have an average
annual income of $80,000.
The company currently employs the following staff in its head office: CEO, Operations Manager,
Marketing Manager, Customer Service Officer and two administration staff. Ten staff are employed
in the factory making and distributing the products.
It has been decided that a new website is needed as part of the marketing communications
strategy. The new web site is seen as a critical part of the company’s expansion strategy. The
company has also decided to expand their product range at the same time to meet the market
demand from a broader customer base.
After doing extensive vendor due diligence, the Operations Manager has selected Manager
Networks to oversee the website design project as well as the product range expansion project
(Manager Networks is an organisation that provides networking events for business people across
Australia. They have recently expanded their business to include professional consultancy
services).
As a project manager (employed by Manager Networks), you have been asked to manage the web
design project and product expansion project for the client, Native Bush Spices Australia.
You will report to/receive instruction from the Operations Manager of Native Bush Spices Australia.
As with all projects, project authorisation needs to be obtained, as well as a detailed project
scoping conducted prior to the project’s commencement.
Information specific to Web design project (Sections 1 and 2 of the Project

Portfolio)
The Native Bush Spices Australia’s Operations Manager has provided the following information to
assist with the initial project authorisation and the following development of the project
management scoping document:
RC- BSBPMG530-SP-V1.1 Page |
Rockford International College Pty Ltd T/A Rockford College

Level 3, 633 Princes Highway, Rockdale, NSW 2216
ABN: 47636979667|RTO Code: 45650 | CRICOS Provider Code: 03882C
Phone: +61285935200 | Email: [email protected] | Web: www.rockford.edu.au
 Inclusions: Website is to include a shopping cart, so customers can order products directly
through the website. Customers should also be able to access recipes and general information
about the health benefits of bush spices.
 New website implemented within 2 months from the implementation of the project plan, sales
show 20% increase over 12 months, market research shows brand increasingly recognised.
 Budget available for development of website is $8,500.
 Website to be developed by a skilled contractor. SEO optimisation also required. Content
needs to be professionally written.
Information specific to the Web design project (Section 3 of the Project

Portfolio)
After a period of time, the project scope was approved and implemented. It has now been running
for four weeks, and the website is progressing.
The status of the project is as follows:
The content has been developed for the website within the required timeline of 1 month from the
implementation of the project plan, and at the specified cost. A public relations consultancy
company, PR Pulse wrote the content for $5000. You have signed off on the content, as it met the
brief.
You have just received an email from the Marketing Manager:
Dear Project Manager
Thanks for sending through the content for the website written by the consultants, PR Pulse. I have
reviewed their website and services they offer and, given the quality of the work provided, I would
like you to prepare one newsletter and at least four blogs to be included as part of the web site
launch. I think this would greatly increase the quality and usefulness of our website. I have spoken
to Marlene from PR Pulse who advised that this work would be at a cost of $2,000 which I would
hope could be accommodated within the project timeline. Marlene has requested a formal email to
confirm that she can go ahead with the changes.
Please fill out a project Change Request Form and send it to the Operations Manager for
authorisation. I have already spoken with the Operations Manager and have their verbal approval.
Kind Regards
Marketing Manager
The Manager Networks Project Manager has been surprised at the hands-on involvement of the
Marketing Manager, especially his conversation with PR Pulse without his knowledge.
Three quotes have been received from website developers as follows:

 Bestweb Design $5,750, timing indicated as 4 weeks. The examples they gave of websites
that they have developed do not seem to be suitable.
 Visualweb $8,000, timing indicated as 8 weeks. The examples they gave of websites that they
have developed seem to be along the lines required.
 Web designs Australia $9,000, timing indicated as 12 weeks. The examples they gave of web
sites that they have developed seem to be along the lines required.
Information specific to Product range expansion project (Sections 1 and 2 of

the Project Portfolio)
The Native Bush Spices Australia’s Operations Manager has provided the following information to
assist with the initial project authorisation and the following development of the project
management scoping document:
 Inclusions: Product range should be expanded to include complementary products such as
native plant seedlings from another organisation (a collaborative relationship is required with
an appropriate organisation). Research is required to identify market requirements and
demand for specific products.
 The cooperative relationship should only be established once market research has been
performed.
 Collaborative relationship established within 6 months from the implementation of the project
plan. Market research shows increases customer satisfaction and suitable demand for the new
products.
 Budget available for research and development of new product range is $6,000.
 The collaborative relationship with other organisation must sell products under the “Native
Bush Spices Australia” brand. Market research should target a range of generations.
Information specific to Product range expansion project (Section 3 of the

Project Portfolio)
After a period of time, the project scope was approved and implemented. Five weeks have passed
and market research (cost of $2000) has been conducted for the following age groups:
 15 – 22 years old
 61+ years old.
In response to the research, you have just received an email from the Marketing Manager:

Dear Project Manager
Thanks for sending through marketing research results. I have reviewed the results. Although they
are comprehensive, I would like more information about the people your surveyed (gender,
profession, income bracket etc.).
I realise that further analysis and even market research is required. However, we cannot make an
informed decision before we fully understand the customers.
Please will you adjust the scope of this project to include results according to a breakdown of
customer information. The marketing team estimates this additional research to cost $3000 and
take another 3 weeks.
Kind Regards
Marketing Manager
Once again, the Manager Networks Manager is frustrated that the Marketing Manager is making
decisions and not going through the Operations Manager. Only once market research is complete,
an appropriate cooperative partnership can be identified and established.

Native Bush Spice Australia
Project Management Policy and Procedures
1. Purpose
Native Bush Spice Australia adopts a standard approach to project management to ensure the
consistent use of project management procedures and templates.
This policy and procedure is designed to specify the requirements for managing projects to ensure
that project scope is articulated, stakeholders are involved, risks are managed, and project benefits
are maximized.
This policy and procedure applies to all projects.
2. Types of project
Generally, there are three types of project: small project, medium project and large project which is
determined through the project amount.
In each of the above cases the following staff are to be involved.
Small Project (under $10,000)

 Project Manager
 Project team member (generally the Customer Service Officer)
 Senior management team to approve project management scope plan and kept informed of
progress.
Medium Project ($10,000 - $50,000)

 Project Manager
 Project team member (generally the Customer Service Officer)
 Senior Manager to be regularly updated on progress
 Senior management team to approve project management scope plan and kept informed of
progress.
Large Project ($50,000 plus)

 Project Manager (Senior Manager)
 Project team member (Senior Manager)
 Project Steering Group

Project staff will vary depending on the type of project.
3. Project Phases
All projects should progress through the following project phases.
Stage one
Stage one of the project management process is triggered when a staff member or team identifies
the need to solve a problem, improve a process or implement a new service. It defines what the
project will attempt to achieve based on appropriate business justification.
At this stage, the staff member or team must complete the project authorisation template to gain
authorisation for the detailed project scope management planning.
Stage two
Stage two of the project management includes defining and documenting the project scope in the
project scope management plan.
Key tasks involved in this phase include:
 Identifying project benefits, outcomes and outputs
 Making an initial assessment of project size and required staff.
 Completing a project scoping using the Native Bush Spices Australia project scope template.
The project scope management plan must be completed within 2 weeks of the project authorisation
being given approval.
The project scope management plan must be reviewed by the senior management team prior to
final approval. Where any issues are identified from the project management plan scoping, it is
possible that the project may not proceed.
Stage three
The purpose of this phase is to determine how the project will be executed. This means developing
a project management plan based on the project scope. The Australian Native Bush Spice project
management template should be use. Essentially the preparation of a detailed model of the work
required to achieve the project objectives is required and confirmation of the budget and project
arrangements suggested in the Business Case. Risks are also defined and documented in a risk
management plan A detailed schedule is also prepared.
Stage four
The purpose of this phase is to implement the project. Regular reports of the progress of the
project should be provided to relevant staff, as well as regular meetings as outlined in the project
management plan.
Stage five

This is the final phase of the project and is the formal closure of the delivery component of the
project. It has two main outcomes:
 The handover of project outputs to the operational areas responsible for ongoing support and
maintenance (if applicable to the project); and
 The evaluation of the success of the project
The evaluation of the success of the project is important part of the project. The actual project
outcomes and cost must be compared with the planned outcomes and determine whether what
was achieved by the project was worth the amount invested.
Project recommendations to be included in project evaluation report should include a
recommendation to close project.
4. Project Communication
It is expected that the project team meet at least weekly depending on the size of the project. A
brief email summarising the meeting outcomes must be sent to senior management.
Weekly reports must also be sent to senior management regarding project progress.
All project issues arising must be documented in the project issues register.
5. Project record keeping

A project folder is to be established for each project. The overall folder should be the name of the
project e.g. Human Resources Information System Project and sub-folders should be created
including folders for the business case, project management plan, project reports, minutes and any
other relevant folders e.g. briefs to contractors. All documents should include the version number,
date and title of document.
6. Project change requests

Changes to a project’s scope should be handled as described:
1. Change request initiated and documented in a Change Request Form
2. The request should be investigated initially by the project team member and importantly
should be able to define the business value to the project.
3. The Operations Manager will then analyse if the change is feasible and give the initial
approval to proceed.
4. Any changes will need to be recorded and the WBS updated if required.
5. If no changes approved, then this should still be logged.
6. Appropriate changes to the budget should also be incorporated if relevant
7. The project definition should be updated if the approved scope change results in a substantial
change to the overall project.

Project Authorisation
Project Name: New website for Native Bush Spices Australia
Project Manager: John
Project Overview: Provide a broad project overview.
1. Intended Outcomes
Briefly describe the project goals and deliverables, as well as the benefits and impact on the
organisation.
Native Bush Spices Australia

primarily based on Coffs
Harbour, New South Wales.
An agency who
presents variety of natural
Australian Native Food. The
agency coordinates a
venture to broaden a
brand new internet site.

need to growth their
agency income and
create the logo recognition
through the use of the brand
new internet site as device
to attain their
goal. The venture desires
are growth in sales and
create logo recognition,
broaden a broader
product rang and increase
into foreign places markets,
maximum possibly Hong
Kong, Japan and
Singapore. The deliverable
of this venture is a brand
new internet site for the
agency Native Bush

Spices Australia. The
predicted advantages are
growth in sales,
introduction of logo
recognition
and improvement of a
broader product variety
Native Bush Spices Australia primarily based on Coffs Harbour, New South Wales. An
agency who presents variety of natural Australian Native Food. The agency coordinates a
venture to broaden a brand-new internet site. Native Bush Spices Australia need to growth
their agency income and create the logo recognition through the use of the brand-new
internet site as device to attain their goal. The venture desires are growth in sales and
create logo recognition, broaden a broader product rang and increase into foreign places
markets, maximum possibly Hong Kong, Japan and Singapore. The deliverable of this
venture is a brand-new internet site for the agency Native Bush Spices Australia. The
predicted advantages are growth in sales, introduction of logo recognition and
improvement of a broader product variety.
2. Resource Requirements
Briefly describe the resources that will be required to conduct this project, including the proposed
budget.
The main agencies for this venture can be CEO, Marketing Manager, Operations Manager,
sponsor is Native bush Spices Australia, the Project Manager named Jhon Eider Gomez,
the venture group is shaped through:
 CEO
 Operations Manager
 Marketing Manager
 Customer Service Officer
 Two management Staff
 Ten group of workers hired with inside the factory
 The price range available for improvement of net web website online is $ 8,500.
3. Proposed Schedule

Planning commence 2 weeks when project authorization request got approved
Planning complete 2 weeks when project authorization request got approved
Delivery commence Implemented in 2 months after the implementation of plan
Delivery complete 3 years
4. Proposed Project Governance Arrangements

Briefly describe the proposed project governance arrangements in accordance with the project
management policy and procedure.
Stage one
Is caused while a team of
workers member or group
identifies the want to
resolve a problem,
enhance a method or put
into effect a brand new
service. It defines what the
venture will try to gain
primarily based on suitable
enterprise justification.
Stage

Stage of the venture
management consists of
defining and documenting
the venture scope with
inside the venture scope
management plan. Key
responsibilities concerned on
this section include:
➢ Identifying venture
advantages, effects, and
outputs
➢ Making a preliminary
evaluation of venture size
and required team of
workers
➢ Completing a venture
scoping the usage of the

venture scope
template.
Stage three
The reason of this section
is to decide how the
venture can be executed.
This way growing a
venture control plan
primarily based at the
venture scope. The
Australian Native Bush
Spice
venture control template
ought to be use. Essentially
the education of an in depth
version of the

work required to gain the
venture targets is needed
and affirmation of the price
range and venture
preparations counseled with
inside the enterprise case.
Stage four
The reason of this section is
to put into effect the
venture. Regular reviews of
the development of
the venture ought to be
supplied to applicable body
of workers, in addition to
ordinary assembly as
mentioned with inside the
venture control plan.
Stage five

This is the very last section
of the venture and is the
formal closure of the
transport factor of the
venture. It has major effects:
➢ The handover of venture
outputs to the operational
regions answerable for
ongoing guide and
maintenance (if relevant to
the venture)
➢ The assessment of the
fulfilment of the venture
Stage one
Is caused while a team of
workers member or group
identifies the want to
resolve a problem,

enhance a method or put
into effect a brand new
service. It defines what the
venture will try to gain
primarily based on suitable
enterprise justification.
Stage
Stage of the venture
management consists of
defining and documenting
the venture scope with
inside the venture scope
management plan. Key
responsibilities concerned on
this section include:
➢ Identifying venture
advantages, effects, and
outputs

➢ Making a preliminary
evaluation of venture size
and required team of
workers
➢ Completing a venture
scoping the usage of the
venture scope
template.
Stage three
The reason of this section
is to decide how the
venture can be executed.
This way growing a
venture control plan
primarily based at the
venture scope. The

Australian Native Bush
Spice
venture control template
ought to be use. Essentially
the education of an in depth
version of the
work required to gain the
venture targets is needed
and affirmation of the price
range and venture
preparations counseled with
inside the enterprise case.
Stage four
The reason of this section is
to put into effect the
venture. Regular reviews of
the development of

the venture ought to be
supplied to applicable body
of workers, in addition to
ordinary assembly as
mentioned with inside the
venture control plan.
Stage five
This is the very last section
of the venture and is the
formal closure of the
transport factor of the
➢ The handover of venture
outputs to the operational
regions answerable for
ongoing guide and
maintenance (if relevant to
the venture)

➢ The assessment of the
fulfilment of the venture
Stage one
Is caused while a team of workers member or group identifies the want to resolve a problem,
enhance a method or put into effect a brand-new service. It defines what the venture will try to gain
primarily based on suitable enterprise justification.
Stage two
Stage of the venture management consists of defining and documenting the venture scope
withinside the venture scope management plan. Key responsibilities concerned on this section
include:
 Identifying venture advantages, effects, and outputs.

 Making a preliminary evaluation of venture size and required team of workers.
 Completing a venture scoping the usage of the Native Bush Spices Australia
venture scope template.
Stage three
The reason of this section is to decide how the venture can be executed. This way growing
adventure control plan primarily based at the venture scope. The Australian Native Bush Spice
venture control template ought to be use. Essentially the education of an in-depth version of the
work required to gain the venture targets is needed and affirmation of the price range and venture
preparations counselled with inside the enterprise case.
Stage four
The reason of this section is to put into effect the venture. Regular reviews of the development of
the venture ought to be supplied to applicable body of workers, in addition to ordinary assembly as
mentioned with inside the venture control plan.
Stage five
This is the very last section of the venture and is the formal closure of the transport factor of the
 The handover of venture outputs to the operational regions answerable for ongoing guide
and maintenance. (if relevant to the venture)
 The assessment of the fulfilment of the venture.

The assessment of the fulfilment of the venture is vital a part of the venture. The real venture
effects and fee need to be in comparison with the deliberate effects and decide whether or not what
turned into achieved through the venture turned into worth the quantity invested.
We request authorisation to proceed to the detailed planning of the project.
Signature:
Name and title:
Date:

Project Scope Management Plan
Introduction and background

Provide an introduction and background to the project, including business needs and drivers.
Introduction and background Native Bush Spices Australia presently have a fundamental internet
site that consists of Home, About Us, Products and Contact Details. The organization is making
plans to boom sales and extend to foreign places markets, so the internet site becomes the primary
advertising tool. However, the modern internet site isn’t always efficient and interactive to satisfy
the organization’s expectations, in order that they need to broaden an E-trade internet site to help
them in accomplishing their goals. The organization expects to have a web buying cart for clients to
immediately place orders at the internet site. By constructing the web buying cart, the organization
desires to boom its income through 20% withinside the first 2 months since the internet site is
released.
Furthermore, clients have to be capable of finding and get entry to recipes and widespread
statistics, which include organization’s information, contact information, product’s information and
articles or weblog regarding herbs and the way to use the merchandise. To boom the performance
of the websites, a search engine optimization professional and a Content creator are anticipated to
be with inside the improvement of the brand-new internet site as they may coordinate with the team
of workers to generate key phrases and broaden contents to draw clients and beautify
interactions among clients and the internet site.
Finally, the organization will introduce merchandise into foreign places markets, which include
Japan, Hong Kong and Singapore, so multi-language feature wishes to be incorporated to permit
worldwide clients to find out about the organization and merchandise. In widespread, Native Bush
Spices Australia expects to beautify logo recognition to boom income, fulfill a bigger variety of
clients and connect to worldwide clients.
Criteria for success

Outline the criteria for success for the project.
The mission is a success while it meets the underneath standards.
1. Customers have to be capable of location orders thru the internet site.

2. Customers have to be capable of discovering recipes and widespread statistics about the
organization and merchandise on the brand-new internet site.
3. Customers have to be capable of discovering the internet site thru associated key phrases
on search engines, which include Google and Bing.
4. Data glide among practical structures have to be correct and flawless. No blunders have to
arise while records are transmitted among structures, so systems integration wishes to be
executed cautiously.
5. The new internet site has to be capable of increasing the income through 20% with inside
the first 2 months as soon as it is completely released.

6. The new internet site has to be capable of booming logo recognition through imparting
important and beneficial statistics to clients.
7. The mission is completed on time, in finances and with high quality.
Project assumptions
Describe at least one project assumption.
The organization wishes to improve the Internet pace to get right of entry to the gadget faster and
permit records glide among practical structures to show up quickly, appropriately, and efficiently.
Real-time statistics is vital to assist the organization boom clients’ pride and performance of the
statistics gadget, so the excessive-speed Internet is wanted to maximise the effectiveness of the
mission. Thus, on this mission, a brand-new Internet plan for the commercial enterprise have to be
researched and recommended to the senior control group for consideration.
The FIBER400 plan from TPG will meet the Internet speed required for the achievement of this
mission. Furthermore, the timeline for this mission is two months, which cannot be met through a
traditional e- trade internet site improvement method. Thus, it is assumed that an open-sourced
answer could be utilised to likely meet the timeframe. The open-sourced answer has to permit
customising to satisfy the commercial enterprise necessities and combine with the prevailing
practical structures that the organization is the usage of in other practical departments. Besides
those assumptions, different assumptions are diagnosed beneath.
The mission supervisor can have access to all vital assets to finish the mission, each material and
human asset. It assumes that no constrains in useful resource get entry to block the mission.
Project group contributors can have assets they want to finish their duties on time, from specialised
hardware and software program right all the way down to power for the duration of operating hours.
It assumes that software program packages and hardware are upgraded to permit the mission
group contributors to efficiently complete their duties on time. Remote access could be supplied to
the contributors in the event that they cannot work with inside the office. Personnel expenses do
now no longer alternate for the duration of the mission lifecycle. This assumes that the price for the
Project Manager’s time allocation and providers will stay equal for the duration of the mission as no
delays arise.
Other material and useful resource expenses will stay strong thru the mission lifecycle. This
assumes that the expenses of different practical structures will now no longer alternate quickly
while integrating the e-trade gadget with them. The scope of the mission will now no longer
alternate for the duration of the mission lifecycle. This assumes that the preliminary necessities are
documented as it should be and completely, and unchanged for the duration of the mission
execution.
Project dependencies
Describe at least one factor on which the project is dependent.
1. Proper providers recognized
For the achievement of this mission, it is vast that each one provider is accurately selected in line
with the seller choice standards. Vendors of this mission consist of an internet site improvement

group, a search engine optimization professional, and a pro content material creator. The internet
site improvement group have to be pretty skilled with constructing e-trade structures, which will
construct an excellent internet site for the organization and make pointers to beautify the mission
values. Furthermore, they have to professionally and well collaborate with representatives from the
Native Bush Species Australia to finish the mission and meet their expectations. If providers aren't
cautiously selected, the mission can also additionally fail or now no longer supply anticipated
values to the organization.
2. Successful structures integration
The structures integration performs an essential function with inside the achievement of an e-trade
internet site improvement mission due to the fact records could be transmitted throughout practical
departments to fulfil clients’ orders. Thus, if the answer cannot be incorporated with the prevailing
practical answers or motive greater efforts to solve issues, then it has to not be implemented.
Furthermore, without the right structure’s integration, client’s effect at the clients’ pride. Thus, if the
mission cannot make certain the structures integration, then the mission has to not be achieved.
Project constraints
Describe at least one project constraint.
1. Inadequate timeline
The first constraint of this mission is the timeline as it could take longer than 2 months to construct
a complete e-trade internet site with none showstoppers. According to Calvello (2019), it likely
takes approximately 7 months to finish a small e-trade internet site, which include 10 weeks to
broaden the proposal, four weeks to construct a mock-up, 10 weeks to construct the solution and
another 6 weeks to enforce the answer. Thus, to construct a complete e-trade internet site inside 2
months can be challenging, which calls for the planning section to be completed thoroughly.
2. An uncertain beta take a look at section
The 2nd constraint is that take a look at section isn't always referred to definitely with inside the
requirement. Besides obligatory take a look at strategies achieved for the duration of the
improvement stage, which include User Interface Test (UAT) and System Integration Test (SIT), a
beta take a look at which permit a restricted quantity of clients to check the internet site earlier than
the legitimate release have to be taken into consideration (Alpha Testing Vs Beta Testing: What's
the Difference?). However, the timeline of this internet site can also additionally increase the overall
venture timeline because the organization wishes to acquire remarks from contributors and connect
bugs or observe pointers from them.
3. A wrong alternate control plan
The third task wishes to be taken into consideration is the alternate control. Although it is assumed
that no modifications arise for the duration of the mission lifecycle, modifications can also
additionally nevertheless show up. Changes can also additionally show up to the mission price, the
mission timeline, the unique necessities, the mission group, and providers; thus, an amazing
alternate control technique has to be advanced to address viable modifications.
4. Lack of competencies and information of the mission group

Another mission constraint is that if the mission group contributors have the vital competencies and
information to finish the mission. The mission supervisor needs to have good enough
competencies to guide the mission. These competencies consist of leadership, communication,
scheduling, threat control, price control, negotiating, important thinking, project control and quality
control. Besides those competencies, the mission supervisor wishes to have the capacity to apply
mission control equipment and different supportive packages to help him in finishing duties on time.
Also, information about e-trade gadget is essential for this mission because the mission control will
elicit necessities and endorse answers to the senior control group, so the mission may be
accomplished. For the mission group contributors, additionally they want to have fundamental
mission control competencies to help the mission supervisor in coping with the mission. Moreover,
they require having exact problem-fixing ability, the capacity to solve conflict, transformative
communication, and the technical documentation ability to work at the mission. Similarly, the
mission group contributors have to be capable of using mission control gear and different vital
packages to complete their duties.
Preliminary risk assessment

Describe at least two project risks.

Project stakeholders
Identify the project stakeholders,


Work breakdown structure
Develop and document the Work Breakdown Structure.
Identify the mission stakeholders, Work breakdown structure Develop and report the Work
Breakdown Structure.
1.1. Finding an internet site developer, a search engine optimization professional, and a Content
creator
1.1.1. Developing a brief to set choice standards to select providers
1.1.2. Researching on providers
1.1.3. Choosing the top 3 providers who meet our standards
1.1.4 Getting charges from providers
1.1.5. Organizing conferences to decide providers for the mission
1.1.6. Obtaining approval from the senior control group
1.1.7. Kicking off the mission
1.2. Gathering commercial enterprise necessities from stakeholders
1.2.1. Marketing/Sales/Customer service/The senior control group
1.2.2. Documenting commercial enterprise methods
1.2.2.1. Customer Ordering
1.2.2.2. ecommerce
1.2.2.3. Order fulfilment
1.2.2.4. Existing gadget integration
1.2.2.4.1. Shipping gadget
1.2.2.4.2. Finance gadget
1.2.2.4.3. Inventory gadget
1.2.2.4.4. Payment gateway
1.2.2.4.5. Customer Relationship Management gadget
1.2.2.5. Researching on regulatory and legal necessities
1.2.2.6. Developing operational technique and location control
1.2.3. Documenting technical necessities
1.2.3.1. Website security
1.2.3.2. Customers and product databases
1.2.3.3. E-trade gadget platform
1.2.3.4. Hosting information
1.2.4. Documenting internet site person interface
1.2.4.1. Unrestricted contents
1.2.4.2. Restricted contents
1.2.4.3. E-trade Capabilities

1.3. Website improvement
1.3.1. Creating code layout report
1.3.1.1. Releasing schedule
1.3.2. Coding manipulate gadget
1.3.3. Setting up the improvement environment
1.3.4. Designing the database version and records flows
1.3.5. Generating code
1.3.5.1. Performing a white check
1.3.5.2. Fixing bugs and errors
1.3.6. Developing internet site content material
1.3.6.1. User/Legal Agreements
1.3.6.2. Product catalogue
1.3.6.2.1. Descriptions
1.3.6.2.2. Images
1.4. Testing
1.4.1. Setting up the check environment
1.4.2. Developing check plans
1.4.3. Performing User Acceptance Test and System Integration Test
1.4.4. Reporting results
1.4.5. Fixing bugs
1.4.6. Organizing sign-off conferences
1.5. Website deployment
1.5.1. Integrating practical structures
1.5.2. Developing a gadget failover strategy
1.5.3. Documentation
1.5.3.1. End-user documentation
1.5.3.2. Application Administration documentation
1.5.3.3. System Administrator documentation
1.5.3.4. Disaster restoration documentation
1.6. Post-implementation
1.6.1. Training team of workers on importing contents and retaining the internet site
1.6.2. Arranging the assessment meeting 'Website Development Work Breakdown Structure'
(2008)

Scope control process
Describe scope control management processes that will be followed.
1. Firstly, an initiator of an alternate request wishes to finish a Change Request Form with the
overall description about the alternate and its influences at the mission, which include finances and
timeline, in order that a selection-maker can decide if the alternate may be executed.
2. Then, the mission group will look at the influences of the alternate request at the venture values
and offer any missing statistics.
3. After that, the Operations Manager will evaluate the Change Request Form and examine if the
alternate is viable and approve to proceed. Any lacking statistics which could have an effect on the
selection will need to be highlighted with the mission group and requested for the update.
4. If the approval is made, the alternate is recorded, and the Work Breakdown Structure can be
updated therefore with the alternate.
5. Moreover, if the mission timeline and price need to be accurately adjusted, they may be
additionally be meditated with inside the updated Project Scope Management and Project
Management Plan files. These files could be despatched to the senior control for evaluation and
record.
6. However, if the alternate is rejected through the Operations Manager, then this need to
nevertheless be recorded for future reviews.
Project change request form

This form is to be completed upon a request for a change to a project. The change must be
approved by senior management.
Client name:
Project title:
Requested by:
Reference/client id:
Contact number:
Date:
Description of change
Changes required:

Priority level: High Medium Medium
Low
What are the affected phases ➔ Execution

and work activities?
➔ Monitoring & Controlling
Will there be a change in the Yes

budget?
Will there be a change in the Yes

timeline?
Reference any components of ➔ Planning project funding sources, ascertaining prices and
the project that will be affected: available resources, defining budgets, and controlling the
entry and exit of funds or funds flowing beyond the budget.
State the business value of the Change management plan

change:
What actions are required for the Changes in the budget and timeline
change?

Status
Pending approval Initial approval Final approval Rejected (please tick).
Actions
Update changes recorded in project management file Signed by:
Operation Manager
Changes updated in the WBS Signed by:
Operation Manager and Administration

Changes made to the budget Signed by:
Operation Manager
Update changes to the project timeline Signed by:
Operation Manager
Updates made to the project definition Signed by:
Operation Manager
Approved by:
Full name:
Signature:
Date:
The request for change form should be kept in the project management file (even if it has been rejected).

Internal Communication Policy and Procedures
Native Bush Spices Australia aims to enhance and streamline communications (internal and
external) to reinforce the vision and strategic priorities. As such, we will continue to develop and
trial new communication platforms, channels, and tools to improve information sharing and
collaboration between all staff members.
This policy is to be implemented in a way that ensures compliance with relevant legislative
requirements and standards of best practice.
Native Bush Spices Australia expects that staff will use the channels and for business purposes
only and comply with all relevant policies and procedures, the Code of Conduct.
Communication channels
Native Bush Spices Australia has a number of internal communication channels available,
including:
Channel Purpose
Meetings If possible, interaction should take place face-to-face or via telephone. All
information discussed should be summarised in an email.
Staff bulletin This contains Information from the executive to staff which is important
and relevant to their interests, including training, employment vacancies
and important announcements.
Contributions for the Staff Bulletin must be approved in advance by the
contributor’s relevant manager before being sent to the communications
officer for review and inclusion.
Staff surveys These are used to gather information and feedback from all staff
members. Surveys should be sent to staff via email link.
Native Bush Spices The intranet provides important information for staff in an easily
Australia intranet accessible location.
The intranet is to be used for conveying information which is important
and relevant from the executive team to staff. It is the responsibility of the
person contributing the content to ensure the content is factually correct.
All contributions must be approved in advance by the contributor’s
relevant manager.
Enterprise social These may be used by groups of staff to collaborate and communicate
networks (e.g. on projects online (e.g. to share and comment on work-related ideas,
Yammer, Facebook) news and activities). Personal use of these platforms may not be used

Channel Purpose
during work hours. Use of these networks must comply with the Social
Media Policy.
All Staff emails Emails are used for messages to and between staff. Staff are required to
read all their work-related emails.
Email distribution Email distribution lists may only be used by the executive team and
lists should adhere to the Privacy policy.


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Case Study

Information specific to Web design project (Sections 1 and 2 of the Project

RC- BSBPMG530-SP-V1.1 Page |

Rockford International College Pty Ltd T/A Rockford College

Information specific to the Web design project (Section 3 of the Project

Dear Project Manager

RC- BSBPMG530-SP-V1.1 Page |

Rockford International College Pty Ltd T/A Rockford College

Information specific to Product range expansion project (Sections 1 and 2 of

Information specific to Product range expansion project (Section 3 of the

RC- BSBPMG530-SP-V1.1 Page |

Rockford International College Pty Ltd T/A Rockford College

RC- BSBPMG530-SP-V1.1 Page |

Rockford International College Pty Ltd T/A Rockford College

Project Management Policy and Procedures

Small Project (under $10,000)

Medium Project ($10,000 - $50,000)

Large Project ($50,000 plus)

RC- BSBPMG530-SP-V1.1 Page |

Rockford International College Pty Ltd T/A Rockford College

RC- BSBPMG530-SP-V1.1 Page |

Rockford International College Pty Ltd T/A Rockford College

5. Project record keeping

6. Project change requests

RC- BSBPMG530-SP-V1.1 Page |

Rockford International College Pty Ltd T/A Rockford College

Project Manager: John

Project Overview: Provide a broad project overview.

Native Bush Spices Australia

Rockford International College Pty Ltd T/A Rockford College

Rockford International College Pty Ltd T/A Rockford College

RC- BSBPMG530-SP-V1.1 Page |

Rockford International College Pty Ltd T/A Rockford College

Planning complete 2 weeks when project authorization request got approved

Delivery commence Implemented in 2 months after the implementation of plan

Delivery complete 3 years

4. Proposed Project Governance Arrangements

RC- BSBPMG530-SP-V1.1 Page |

Rockford International College Pty Ltd T/A Rockford College

RC- BSBPMG530-SP-V1.1 Page |

Rockford International College Pty Ltd T/A Rockford College

RC- BSBPMG530-SP-V1.1 Page |

Rockford International College Pty Ltd T/A Rockford College

Rockford International College Pty Ltd T/A Rockford College

Rockford International College Pty Ltd T/A Rockford College

Rockford International College Pty Ltd T/A Rockford College

RC- BSBPMG530-SP-V1.1 Page |

Rockford International College Pty Ltd T/A Rockford College

RC- BSBPMG530-SP-V1.1 Page |

Rockford International College Pty Ltd T/A Rockford College

Rockford International College Pty Ltd T/A Rockford College

 Identifying venture advantages, effects, and outputs.

RC- BSBPMG530-SP-V1.1 Page |

Rockford International College Pty Ltd T/A Rockford College

We request authorisation to proceed to the detailed planning of the project.

Name and title:

RC- BSBPMG530-SP-V1.1 Page |

Rockford International College Pty Ltd T/A Rockford College

Project Scope Management Plan

Introduction and background