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    Principles of Basic Cashiering

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    Principles of Basic Cashiering

    Uploaded by

    angielynatienza0399
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    Principles-of-Basic-Cashiering.pptx

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    Copyright:

    © All Rights Reserved
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    Download as pdf or txt
    10 views10 pages

    Principles of Basic Cashiering

    Uploaded by

    angielynatienza0399

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 10

    Principles of

    Front Office Cashiering


    Training Module 4

    FRONT OFFICE

    SMILES AND STARS HOSPITALITY TRAINING


    Types of Reservations
    There are different types of reservations and different billing
    instructions that the Front Office Agent needs to understand when
    we are dealing with hotel bookings.
    Though this may differ, one must understand that in most of the
    hotels, an agent must collect a room payment and security deposit
    at point of check-in.
    Room Payment - refers to the payment for the room for the entire
    stay of the guest.
    Security/Incidental Deposit - refers to the deposit collected from the
    guest on top of the room payment to cover for other charges such
    as restaurant, massage, airport transfer, minibar etc to give the
    guest a signing privilege. In case this remains unused until
    check-out, the security deposit must be refunded to the guest.
    Types of Reservations
    To understand more, let us discuss the types of reservations and
    analyze how much shall we collect from the guest at point of
    check-in.
    ◼ Direct Booking - a booking made by the guest itself where in
    the guest will be the one to pay for all his/her charges.
    The billing instruction that you must see in the guest booking
    should be All charges to personal account.
    Let’s dig deeper:
    If the guest is staying for 1 night with a rate of Php 8,000.00 and the security
    deposit required by the hotel is Php 2,000.00. Note that the guest has not paid
    anything yet. How much should we collect from the guest during check-in?
    The guest staying for 3 nights has paid his room booking already. However, he
    has not given an incidental deposit yet. How much shall we collect during
    check-in?
    Types of Reservations

    ◼ Company Booking - company reservations which is normally


    coursed through Reservations or Sales Department is a booking
    is a booking wherein guest is using the corporate account of the
    company. Companies who can avail of this privilege has a
    contract and credit line with the hotel.
    Booking under this type should be supported with Letter of
    Authorization from the company indicating the name of the
    guest, stay dates and room category. This should also be signed
    by the authorized signatory and must be forwarded to the hotel
    prior the arrival of their guest.
    The billing instruction for this type of booking can be any of the
    following. Room charge to company, other charges to personal
    account or All charges to company.
    Types of Reservations

    Let’s dig deeper:


    A guest booked under the company Globe, staying for 2 nights, has a
    letter of guarantee stating All charges to company, how much shall
    we collect from the guest during check-in?
    A guest staying for 5 nights under the company Netflix, with a letter
    of guarantee indicating, Room charges to company, incidentals on
    personal account. What are the charges that we must collect from
    the guest during check-out?
    A Smart Telecom VIP guest is checking out with yo. You read the
    billing instruction and it says, All charges to SMART. What should
    you do during check-out?
    Types of Reservations

    ◼ Travel Agency Booking - this type of booking was made by the guest
    using a third party channel such as Expedia, Agoda, Booking.com,
    etc, wherein guests pays the travel agency at point of booking. The
    rate of the travel agency that is offered to the guest on their website
    differs from the rate that is reflected in the hotel system. This type of
    booking should be supported with a booking order indicating the
    name of the guest and the stay dates and room category.
    The billing instruction for this booking is - Room to Travel Agency,
    other charges to personal account.
    Let’s dig deeper:
    A guest booked under Expedia is checking-in for 3 days. How much shall
    we collect from the guest during check-in?
    If a guest under Agoda is checking out, shall I present the bill with the
    room rate to him?
    Modes of Payment

    CASH

    Credit Card
    ◼ Sale
    ◼ Pre-Authorization and Offline
    ◼ Void

    Debit Card
    ALWAYS SALE
    Identifying Fraud Credit and Debit Cards
    ◼ Credit card fraud is a form of identity theft in which an individual uses someone
    else’s credit card information to charge purchases, or to withdraw funds from the
    account.

    How to spot fraudulent credit and debit card


    ▪ Actual card details versus ID
    ▪ Tampering
    ▪ Actual details versus credit card slips
    ▪ Actual card itself
    Cash Payment and Refund

    Remember to collect entire room payment +


    incidental deposit
    Understanding Cashiering Windows
    • Windows
    • Posting of charges
    • Posting of payment

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