Avigilon Guide

ACC 7 System Setup Guide 7.
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Contents
Initial ACC™ System Setup and Workflow Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Pre-Site Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
System Setup Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Install Hardware and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Network Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Cameras and Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Video Recorders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
ACC Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Managing Certificates on the ACC Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Configure Anti-Virus Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Configure Sites and Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Multiple Server Sites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Site Families . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Naming a Site or Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Editing the System Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Activate Site Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Activating an Initial Trial License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Activating a License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Configure Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Connecting a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Device Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Configure Video Analytics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Enabling Analytics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Identity Data Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Configuring Camera Analytics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Video Analytics Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Configuring Rialto Video Analytics Appliances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Setting a Device's Identity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Zooming and Focusing the Camera Lens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
©2024, Avigilon Corporation. All right reserved. 2

Image and Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Compression and Image Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Motion Detection Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Pixel Motion Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Classified Object Motion Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Recording Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Recording Schedule Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Setting Up a Weekly Recording Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Recording and Bandwidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Add Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Adding a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Adding Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Emergency Privilege Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Enabling Emergency Privilege Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Customize Video Monitoring Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Saving Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Maps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Joystick Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Configuring an Avigilon Professional Joystick Keyboard . . . . . . . . . . . . . . . . . . . . . . . 79
Configuring a Standard USB Joystick . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Avigilon Cloud Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Email Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Email Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Central Station Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Initial ACC™ System Setup and Workflow Guide
Initial ACC™ System Setup and Workflow

Guide
If you are setting up an Avigilon Control Center (ACC) system for the first time, complete the
following recommended setup procedures. Other features can be set up and adjusted as
required.
For an overview of the procedures that should be performed before you arrive at site, see Pre-
Site Checklist.
For an overview of the procedures that should be performed at site, see System Setup
Checklist.
More detailed information about each of the procedures in this guide is available on
help.avigilon.com/acc.
Important
If this is the user's first ACC 7 Server or if the server will be upgraded to ACC 7 software
for the first time, see the Avigilon Licensing Portal User Guide. You may need to contact
Avigilon Order Management to set up the user's Company account, Customer
Administrator account, and Customer User accounts.

Pre-Site Checklist
Pre-Site Checklist
Installer:
Project Name:
Pre-configure the network video recorders as much as possible and familiarize yourself with
the system design and the customer network setup to streamline the setup process.
Before you begin initial system setup, make sure the following requirements are met before
you arrive at the installation site:
1. Confirm if the Keep Your Drive Warranty is needed.

2. Avigilon Network Video Recorders (NVR).
◦ Spare monitor for server configuration (VGA).
3. Client workstations
◦ Avigilon Remote Monitoring Workstations, including monitors.
▪ Some models come with a single Display Port (DP) and a single DVI connection per
video card, plus a Display Port-to-DVI adapter.
▪ Some models come with HDMI ports and an HDMI to DVI adapter.
▪ HDMI monitor cables must be purchased separately.
◦ Customer provided workstation.
4. Ensure each server has a unique hostname.
5. Network switches with enough ports and PoE budget for all camera and server
connections.
6. Ensure servers are connected to an uninterruptible power supply (UPS) that is powerful
enough to provide surge protection and uninterrupted backup power to the system.
Configure the UPS connected to servers to shut down during a power outage when there
is a certain percentage or time of battery power left (for example, 25% or 15 minutes).
7. Ensure switches are also connected to a UPS.
8. Avigilon camera channel licenses for each server.
◦ For single-server sites, activate licenses on server at the office for faster setup.

Pre-Site Checklist
◦ For multi-server sites, activate licenses after merging multiple servers into a single
site. May be easier to perform on-site.
9. System design of the site (see the person who sold the project).
◦ Make sure the design includes the following:
▪ List of all camera to server connections — video recording and redundancy.
▪ Server and camera configuration settings — retention time, images per second, and
any other settings required to obtain the best video retention results.
10. IP addresses for the system. This is provided by the IT group at the site if you are putting
the system on their network.
◦ Ensure IP addresses of cameras are in a private IP subnet (for example. 10.x.x.x,
192.168.x.x, or 172.16.x.x), different from the customer's IP subnet.
◦ Use a subnet mask that defines the required network scope (for example, networks
with less than 250 devices generally use a 255.255.255.0 subnet mask).
◦ The server NIC connecting to the customer's network has one default network gateway.
All other server NICs should have no default network gateway.
11. Test each camera. Ensure you have the correct mounting accessories and installation
tools:
◦ Laptop for running the Camera Configuration Tool.
◦ USB Wi-Fi Adapter for H4 cameras
◦ PoE splitter
12. Download a copy of the latest firmware and software from avigilon.com.
◦ Avigilon Hardened OS appliance firmware
◦ ACC Server software
◦ ACC Client software
◦ ACC Virtual Matrix software (if applicable)
◦ ACC Web Endpoint software (if applicable)
◦ ACC Analytics Service software (required for the Avigilon Appearance Search feature
and Face Recognition)

Pre-Site Checklist

System Setup Checklist

Installer:
Project Name:
Install and configure the ACC system as follows:
Important
Always follow system design documentation and criteria for all device and server
settings.
1. Install cameras and devices.
Test and configure a camera before installing it in a high location (for example, a 20-foot
pole). Ensure you have the correct tools and mounting accessories, including a complete
set of screws.
For more information, see Install Hardware and Software.
a. Connect devices to network.

b. Aim and focus cameras.
c. Assign a name and location for the camera or device.
d. Assign a dynamic or static IP address to the camera or device. This should be on a
private subnet range (for example, 10.x.x.x or 192.168.x.x), different from the
customer's IP subnet.
2. Install the video recorder.
◦ Windows NVR or HD Video Appliance
a. Complete initial Windows setup.
b. Set date and time.
c. Set a unique hostname.
d. Set new password for local administrator account.
e. Create a back-up administrator account. Set the password.
f. Add a trusted CA-signed certificate to the ACC Server. See Managing Certificates

on the ACC Server.

g. Connect server to a UPS. Refer to your video infrastructure documentation for
details.
◦ Avigilon Hardened OS appliance
a. Assign password to administrator account in the web interface.
b. Set date and time.
c. Add a trusted CA-signed certificate to the server using the appliance web interface.
Refer to your video infrastructure documentation for details.
3. Configure NTP time synchronization. Avigilon Hardened OS appliances have
DHCP configured NTP by default.
NOTE
Time differences between Avigilon Cloud Services and your ACC Service can cause
unexpected behavior. To prevent differences in Avigilon Cloud Services time and
ACC Server time, configure your server or appliance to synchronize with a network
time protocol (NTP) time server.
4. Install and run the ACC Client software on local workstation.

◦ Ensure the ACC Client software is the same version as the ACC Server software.
5. Install and run the ACC Analytics Service on Windows servers. This software is pre-
installed on Avigilon Hardened OS appliances.
6. Configure anti-virus settings for Windows servers and workstations. See Configure Anti-
Virus Settings.
7. Configure sites and servers:
a. Make sure that all ACC Data Volumes have similar sizes. If there is a storage volume
that is much larger than the others, make the largest volume as the Primary Data
Volume.
b. (Enterprise systems only) Merge multiple servers into a single site as required. See
Multiple Server Sites.
c. Activate licenses for the new site. See Activate Site Licenses.
d. Configure the Site View. See Editing the System Explorer.
e. Connect cameras to the servers. See Connecting a Device.
f. Enable analytics devices. See Configure Video Analytics.
8. Configure devices:

a. Assign a Logical ID to the camera. See Setting a Device's Identity.

b. Adjust camera focus. SeeZooming and Focusing the Camera Lens.
c. Adjust video image and display. See Image and Display Settings.
d. Set compression and image rate. See Compression and Image Rate.
a. Image rate.
b. Quality level.
c. Keyframe interval.
e. Configure video analytics. See Configure Video Analytics.
f. Configure motion detection areas.
a. Pixel Motion. See Setting Up Pixel Motion Detection.
a. Green motion detection area.
b. Sensitivity.
c. Threshold.
b. Classified Object Motion. See Setting Up Classified Object Motion Detection.
a. Green motion detection area.
b. Object Type.
c. Sensitivity.
d. Threshold.
g. Recording schedule. See Recording Schedule.
h. Data aging settings. See Recording and Bandwidth.
9. Add users and groups. See Add Users and Groups.
10. Configure Avigilon Rules and Alarms as required to satisfy all system functionality per the
system design documentation.
11. Customize video monitoring setup:
◦ Add Saved Views. Create a Saved View for each fisheye camera to display each view of
the dewarped image. See Saving Views.
◦ Add maps. See Maps.
◦ Configure joysticks. See Joystick Settings.
12. Configure external notifications. See External Notifications.
13. Connect the site to Avigilon Cloud Services to view video from a browser or the ACC
Mobile 3 app.
◦ Install the ACC Web Endpoint software on Windows servers. This software is pre-

installed on Avigilon Hardened OS appliances.

◦ Connect the ACC site to the cloud and add users. See help.avigilon.com/cloud.
◦ Download the ACC Mobile 3 application from the App Store or Google Play™. Sign in
with your Avigilon Cloud Services credentials.
14. Verify setup — Log in as different users to check interface and permissions.

Install Hardware and Software

Network Setup
Cameras and Devices
Video Recorders
ACC Software
Network Setup
For most systems using Avigilon-certified network video recorders (NVRs) and NVR
workstations, no network configuration is required.
If your system uses zero-configuration networking (Zeroconf), follow the guidelines below to
use a static IP address or DHCP enabled network instead.
IP Addressing
Plan the IP addressing scheme for server network ports, cameras, devices, and viewing
stations.
1. Determine the number and type of network interface card (NIC) ports of the server.
2. Determine the quantity and location of the cameras and devices. Refer to the system
design files to determine how many server NICs are required for inbound video traffic and
group cameras and devices accordingly.
3. If the cameras and devices are grouped, assign each group to a unique IP subnet. Use a
subnet mask that defines the required network scope (for example, networks with less
than 250 devices generally use a 255.255.255.0 subnet mask).

4. Assign one server NIC port for outbound video traffic. Assign only one default network
gateway to it. This will connect to the customer's network where the viewing stations are
and also for Internet access.
5. Use the other server NICs for the camera network. These are for inbound video traffic.
◦ Each NIC belongs to one unique IP subnet.
◦ If using VLANs, one subnet should belong to one unique VLAN.
◦ Do not assign any default network gateway to these NICs. Camera traffic should be as
local as possible.
◦ Assign one static private IP address to each NIC. If using DHCP, use IP address
reservation so each NIC always gets the same unique IP address.
◦ For the initial setup:
▪ If using Static IP addressing:
▪ Assign a temporary second IP address to each NIC. This is a unique Zeroconf IP
address of 169.254.x.x network with a 255.255.0.0 subnet mask. After the
cameras and devices using the Zeroconf subnet are connected to the ACC Server,
change their IP addresses to the private IP address subnet of the server NIC.
For example, a server NIC has:
IP address / subnet mask: 192.168.10.10 / 255.255.255.0

Temporary IP address / subnet mask: 169.254.100.100 / 255.255.0.0
After cameras (with IP addresses 169.254.x.x) are connected to the ACC Server,
change the camera IP addresses to 192.168.x.x / 255.255.255.0 range.
▪ After the initial setup, remove the server NIC's temporary 169.254.x.x IP
addresses.
▪ If using a DHCP enabled network:
▪ Consider the DHCP lease time configured on the DHCP server. When the lease
time expires, the cameras will negotiate an IP address renewal and this may cause
an interruption in the video streaming. This might appear as an abnormal camera
restart.
▪ Set the DHCP lease time to Forever, or long enough to minimize unnecessary
camera IP address renewals.
▪ If possible, set DHCP reservations so each camera always gets the same unique
IP address.

Configuring Ports
Configure the network to allow servers, clients, services and devices to communicate. The
following tables list ports that need to be opened for specific system components.
ACC Client
Port Port Type Protocol Services Network Direction Encrypted Optional

Scope
38880 TCP HTTPS API ACC Outbound Yes No

Server
38881 TCP HTTPS API, ACC Outbound Yes No

Media Server
38883 UDP Custom Server ACC Inbound No Yes

Multicast Discovery Server
239.255.2
55.0
51000 to UDP RTP/ Media ACC Both No Yes

55000 RTCP Server
443 TCP HTTPS Avigilon Internet Outbound Yes Yes

Cloud (ACS)
Services
443 TCP HTTPS Usage Internet Outbound Yes Yes

Analytics (Revulytic
s)
443 TCP HTTPS Usage Internet Outbound Yes Yes

Analytics (Google)
443 TCP HTTPS Licensing Internet Outbound Yes Yes

(Online) (Flexera)

ACC Server

Scope
38880 TCP HTTPS API ACC Both Yes No

Server
38881 TCP HTTPS API, ACC Both Yes No

Media Server
38882 UDP Custom Avigilon Internet Both Yes No

Cloud (ACS)
Services
38883 UDP Custom Usage Internet Both No Yes

Multicast Analytics (Revulytic
239.255.2 s)
55.0
38884 UDP NTP Usage Internet Inbound No Yes

Analytics (Google)
38980 TCP Postgres Database ACC Both Yes No

Replicatio Server
n
38981 TCP Postgres Database ACC Both Yes No

Server
38982 TCP HTTPS Clusterin ACC Both Yes No

g Server
(Gossip)
38983 TCP MQTT Clusterin ACC Both Yes No

g (MQTT) Server
3702 TCP WS- Onvif ACC Both No Yes

Discovery Device Server
Discovery
51000 to UDP RTP/ Media ACC Both No Yes

55000 RTCP Server


Scope
59595 UDP HTTP Pelco Pelco Inbound No Yes

Multicast device Cameras
239.255.2 driver
55.0 (SOAP)
8443 TCP HTTPS Web Integratio Inbound No Yes

Endpoint n,
REST API ACC
(Windows Mobile,
Only) Browser
Clients
443 TCP HTTPS Web Integratio Inbound No Yes

Endpoint n,
REST API, ACC
Administr Mobile,
ative Web Browser
UI Clients
(Applianc
e Only)
1900 UDP SSDP Web SSDP Both No Yes

Multicast Endpoint Clients
239.255.2 (Applianc
55.250 e Only)
49152 TCP SSDP Web SSDP Inbound No Yes

Endpoint Clients
(Windows
Only)
5353 UDP MDNS Web MDNS Both No Yes

Endpoint (Bonjour)
Clients
443 TCP HTTPS, Avigilon Internet Outbound Yes Yes

AMQP Cloud (ACS),
Services WebRTC


Scope
Signalling
(Ably,
Pubnub)
Avigilon Cloud Services
For a list of communication ports for ACS, see the ACS Port Configuration.
Network Connectivity
Ensure each server NIC is connected to a network switch port that is 1 Gbps or higher.
The server NIC connected to the customer's network can have a 100 Mbps connection if the
expected outbound traffic is low.
Cameras and Devices

Install the cameras and devices according to the system design. Each device must be:
• Connected to the network.

• Positioned and focused in the direction specified in the system design.
• Assigned a descriptive name.
• Assigned an IP address (static or dynamic depending on network policy).
Before a camera is connected to the ACC system, it can be configured from the camera web
interface or using the Camera Configuration Tool.
Refer to the device installation guide for more information.

TIP
For bulk configuration, use the Camera Configuration Tool available on avigilon.com.
You can also use the device's web interface for configuration. If needed, use the
Avigilon USB Wifi Adapter System to access the camera interface through a wifi
network.
Video Recorders
Install the video recorders. An ACC system can feature NVRs, HD Video Appliances, or
Avigilon Hardened OS appliances. Each video recorder must be:
• Connected to the network — camera and corporate network as required.

• Assigned an IP address.
• Assigned a new password for the administrator account.
• Assigned a CA-signed certificate. Refer to your video infrastructure documentation for
details.
• Windows systems only:
◦ Assigned a unique name.
◦ Connected to an uninterruptible power supply (UPS). Refer to your video infrastructure
documentation for details.
◦ Configured for NTP time synchronization. Refer to your video infrastructure
documentation for details.
Refer to the recorder installation guide for more information. If you are installing a Windows
based NVR system, see the Windows help files for more information.

ACC Software
Important
Upgrade to the latest version of ACC™ 5 software before upgrading to ACC 7 software to
avoid losing data.
If you're using version 5.4, upgrade to version 5.6.2.28 first, and then to the latest
version of 5.10 software.
If you installed an Avigilon NVR, the ACC software is pre-installed. When you start the NVR,
complete the initial ACC configuration wizard.
If you installed a third-party NVR:
• Download and install the latest ACC Server software and ACC Client software from
avigilon.com.
• Install the ACC Analytics Service to use the Avigilon Appearance Search feature and Face
Recognition.
Install the ACC Web Endpoint Service to use Avigilon Cloud Services, the ACC Mobile 3 app
and web-based integrations.
Logging In
To open the ACC Client software:
▪ Double-click the desktop shortcut icon .

▪ In the Start menu, select All Programs or All Apps > Avigilon > Avigilon Control Center
Client.
When logging in to the site for the first time, the default credentials use administrator as
the username without a password. You'll be asked to immediately enter a new password.
1. In the New Task menu , click Site Login.

2. Select your site from the list of connected sites.
If you don't see your site, click Find Site… to manually search your network.
3. Enter your credentials, or select Use current Windows credentials and click Log In….

Managing Certificates on the ACC Server

By default, the ACC server uses a self-signed certificate for verifying client communications.
Avigilon recommends using a trusted CA-signed certificate or other intermediate certificate,
such as a Windows CA or custom CA certificate. You must be a Windows Administrator to
make these changes.
If you are using a CA-signed certificate, you will need to disable trust of the default Avigilon
certificates after setting up your CA-signed certificates to ensure the default certificate can
no longer be used.
Important
When logging into the server from a client after setting up your certificate, you will need
to use the full hostname, including the domain.
Generating the Certificate
1. On the Windows machine running the ACC server, open the Certificate Manager. Select
Run in the Start menu and enter certlm.msc.
2. Navigate to the Personal > Certificates folder.
3. Right-click in the folder contents area and select All Tasks > Request New Certificate....
4. Click Next.
5. In the Select Certificate Enrollment Policy window, select the Active Directory Enrollment
Policy and click Next.
6. In the Request Certificates window, select the Avigilon Computer checkbox, then expand
the Details drop-down arrow and click Properties.
7. On the General tab, enter the Friendly Name as AccServerCert.
Important
Make sure to enter the correct Friendly Name, AccServerCert, or the ACC server and
clients will not recognize the certificate and will fail to connect.
8. On the Private Key tab, in the Key options area, fill the Make private key exportable check
box.

9. If ACC is running as a specific user account, configure permissions on the private key:
a. On the Private Key tab, in the Key permissions area, fill the Use custom permissions
check box.
b. Click Set permissions... and add the corresponding user account to the group or user
list.
10. Click OK.
11. On the Request Certificates window, click Enroll. Click Finish when the operation is
complete.
Exporting the Certificate and Private Key
1. Using the certlm.msc tool, right-click the new certificate and select All Tasks > Export....
2. Click Next.
3. Select Yes, export the private key and click Next.
4. Leave the Export File Format settings as default and click Next.
5. On the Security window:
a. Select the Group or user names (recommended) check box and select the Active
Directory group or user to which you want to assign access to the certificate and
private key.
b. Click Add.
c. Click Next.
6. Enter the name and location for the exported certificate, or click Browse to navigate to the
location where you want to save the exported certificate. Click Next.
7. Click Finish to export the certificate and private key.
Importing the Private Key
1. Using the certlm.msc tool, right-click in the Personal > Certificates folder contents area
and select All Tasks > Import....
2. Click Next.
3. On the File to Import window, enter the certificate name and path in the File name field or
click Browse to navigate to the certificate you want to import. Click Next.
4. Select the Import option to Mark the key as exportable and Include all extended
properties, then click Next.

5. Leave the settings as default and click Next.

6. Click Finish.
Managing Private Key Permissions on Existing or Imported Certificates
1. On the Windows machine running the ACC server, open the Certificate Manager. Select
Run in the Start menu and enter certlm.msc.
2. Navigate to the Personal > Certificates folder.
3. Locate and right-click on the AccServerCert certificate and select All Tasks > Manage
Private Keys....
4. In the Permissions for AccServerCert private keys window, add the Network Service
account to the group or user list.
5. Click OK.

Configure Anti-Virus Settings

When anti-virus software runs an automated scan on a heavily utilized Avigilon NVR or
workstation, it may prevent video data from being written. Some anti-virus software packages
are equipped with live process scanning and incorporated firewalls. These features may
cause communication failures between cameras and NVRs or between NVRs and clients.
You may need to set up exceptions in the anti-virus software running on NVRs, workstations
or clients within the ACC system. For more information on how to exclude locations and
applications from being scanned, see your anti-virus software manual.
Preventing Data Write Issues
To ensure the anti-virus software does not interfere with the ACC software's ability to write
video data and other important files, exclude the following locations from being scanned:
AvigilonData Located on each of the Primary and

Secondary Data Volumes.*
AvigilonConfig Located on each of the Config Volumes.*
Avigilon Program Files Located at C:\Program Files\Avigilon.
*Do not use the C drive or an OS drive for these volumes. To see which drives are configured
as the Primary and Secondary Data Volumes and Config Volumes, use the ACC Admin Tool.
• In the Admin Tool, click Settings > Storage.
The Primary and Secondary Data Volumes and Config Volumes are displayed.

Preventing Network Communication Failure
To prevent communication failure, exclude the following from having their network traffic
scanned or analyzed:
• ACC Server Applications:

◦ C:\Program Files\Avigilon\Avigilon Control Center Server\
VmsAdminPanel.exe
VmsAdminPanelLauncher.exe
VmsDaemonService.exe
◦ C:\Program Files\Avigilon\Avigilon Control Center Web Endpoint\
WebEndpointService.exe*
◦ C:\Program Files\Avigilon\Avigilon Control Center Server\LPR6\
LprDaemonApp.exe*
◦ C:\Program Files\Avigilon\Avigilon Control Center Analytics

Service\AnalyticsDaemonService.exe*
* If installed on the server
• ACC Client Applications:
◦ C:\Program Files\Avigilon\Avigilon Control Center Client\

VmsClientApp.exe
• Avigilon Data folder
◦ D:\AvigilonData

Configure Sites and Servers

In the ACC software, a site can contain one or more servers depending on the license edition.
Site settings control user access and system-wide events. Server settings control video and
storage settings for devices connected to that server.
When there are multiple servers in a site, you can assign a failover connection to a backup
server. This connection allows a device to continue recording if the primary server fails.
Multiple Server Sites
Site Families
Naming a Site or Server
Editing the System Explorer
Multiple Server Sites

For Enterprise Edition
A site can contain multiple servers that share settings and tasks. For example, users and
groups that are added to the site will automatically have access to all linked servers.
TIP
Plan how your system should be configured before connecting servers to sites to avoid
reconfiguring settings each time a server is added.

Connecting Servers to a Site
Sites only have one server by default, but you can add multiple servers to a site and manage
them together. All servers within a site share settings and are represented as one unit in the
System Explorer.
When servers are installed a significant distance apart, they may only share users and group
information. These sites can be joined into families. For more information, see Site Families.
NOTE
• Before you add a server to a site, make sure that Active Directory synchronization is
disabled on the server.
• If you're using the Avigilon Artificial Intelligence (AI) Appliance, connect the appliance
to an NVR before connecting that NVR to your site.
• Servers must have the same version of the ACC software to be connected.
• Servers should be on the same broadcast domain or broadcast network because the
servers will exchange data.
• Ensure ports 38880 to 38884 TCP/UDP are open across the network.
• Ensure servers have unique hostnames.
• When a server joins a site, its site license must be reactivated. For more information,
see Reactivating a License.
1. In the New Task menu , click Site Setup.

2. Click .
The Site Management tab lists all accessible and connected sites and servers. If you
can't find your site, you'll need to search for it.
3. Select your server and drag it to a different site.
Sites without any servers are automatically removed from the list.
4. Reactivate the site license.
After the server is connected to the site, settings are merged and the following rules are

applied:
• Unique settings from the server are added to the site.

• When settings are identical, only the site version is kept.
• When a server setting and a site setting share the same name but are configured differently,
the server setting is added to the site and renamed: <setting name> (server name), e.g.
Email1 (Server2F).
• Site Views are combined.
◦ Site organization settings override server settings when merged. Any unorganized
elements from the server are listed at the bottom of the site View.
• All user groups are merged.
◦ If groups have the same name, the site settings are used and users from both the site
and the server are added to the group.
◦ New groups to the site automatically receive access to all the devices in the site.
◦ New groups to the added server automatically receive access to all the devices that are
connected to the server.
• Users with the same name will share configured settings, including passwords, and gain
group permissions from the server.
• Active Directory settings are configured at the site level. Before adding a server to a site
with Active Directory, check the following or the connection will fail. For more information,
see Importing Active Directory Users..
◦ A Windows server is connected to the same Active Directory domain as the site.
◦ When adding an Avigilon Hardened OS Appliances to a site with active Windows servers
ensure Use ACC service account and Enable nested groups are not selected on the
[Configure Active Directory] configuration box. The username used to connect to Active
Directory also requires @domain to be added, for example, [email protected].
◦ If Active Directory is configured on an Avigilon Hardened OS appliance, it must be

connected to the same Active Directory domain as the site. An appliance without any
Active Directory configuration can be added to a site and will inherit the domain from the
site.
NOTE
Disconnect the server from a site before making any of the following changes:

• Changing the hostname

• Changing the IP address
• Reinstalling Windows or installing a different version of Windows
• Replacing the server with another server
• Decommissioning the server
Disconnecting Servers from a Site
When you disconnect a server from a site, it becomes a separate server under its own site.
Disconnected servers retain all settings from the site it was previously connected to.

2. Click .The Site Management tab lists all the sites that you can access and all the
servers that are connected to each site.
3. Select a server from the site and click Disconnect from Site….
4. After the server is disconnected, you'll need to reactivate the site licenses. For more
information, see Reactivating a License.
You can purchase new licenses for a disconnected server or you can deactivate the required
licenses from the previous site. Deactivated licenses can be activated for other sites. For
more information, see Deactivating a License.
Site Families
Independent sites can be connected to create a site family. User, rank, and group information

is centrally managed by the parent site while the child sites can define local users and
groups.
Connecting Site Families
Each parent site can have up to 1 Core site, 24 Standard sites, and unlimited Enterprise sites
as child sites. Each site should be running the same version of ACC software.

2. Click the site name, then click Manage Site.
3. Select the site you want to connect as a child.
4. In the bottom-right corner, click Connect to Parent Site.
TIP
To connect a single server to a different site, click the server , then click Connect
to Site….
5. In the Connect to: drop-down list, select a parent site.

6. In the Rank: drop-down list, assign a rank for the child site.
7. Click OK, then click Yes.
Disconnecting Site Families
You can dismantle a site family by removing the child site from your Corporate Hierarchy.
Removed sites function independently, or can be connected to another parent site.

2. Click the site name, then click Manage Site.
3. Select the parent or child site you want to disconnect.
4. In the bottom-right corner, click Disconnect Child Site… or Disconnect from Parent Site….
5. Click OK.
NOTE
Network issues may require revoking access from the parent site.

Restricting Login to Parent Sites
If you specify users on a parent site and synchronize them to a child site, to prevent the
synchronized users from the child site to be able to log into the parent site:
1. In the parent site Setup tab, click General.

2. Select the Restrict login to only Global and Unranked users check box.
3. Click OK.
Naming a Site or Server

Give sites and servers meaningful names to easily identify them in the System Explorer.

2. Select a site or server, then click General .
3. Enter a name, then click OK.
Editing the System Explorer

By default, all cameras are listed in alphabetical order by site in the System Explorer. You can
organize the System Explorer to display cameras by location and group items for
convenience. You can also hide cameras that are not relevant to an ongoing investigation.
Each camera grouped under a folder shows up grouped in the Focus of Attention module.

The site cannot be moved or re-organized.
NOTE
These settings only affect the System Explorer in the View tab.

2. Click the site name, then click Site View Editor
3. Edit your layout.
◦ To add a folder, click . Folders are only visible in the View tab.
Double-click the folder to change its name.
◦ Click and drag items to move their location.

◦ Use to move one element at a time.
◦ To sort the layout alphabetically, click . To sort a single folder, select an element
within the folder then click .
◦ To delete a folder, select the folder and click . The elements inside the folder will
move to the bottom of the layout.
◦ Expanded or collapsed folders will appear that way when users log in to the site. Users
can still collapse or expand folders in the System Explorer.
4. Click OK to save your changes.
When you open a new View tab, the System Explorer displays your latest changes.

Activate Site Licenses

After you install all the physical components in your ACC system, activate a site license to use
the application features.
You can activate a 30-day trial license or a purchased license. Purchased licenses do not
expire.
TIP
Keep a copy of the license for future reference.
Activating an Initial Trial License
Activating a License
Activating an Initial Trial License

Activate an initial trial license to access the ACC software for 30 days, enable channel
licenses for use after the trial has ended, or try out new features like face recognition or
license plate recognition.
TIP
Finish organizing your multi-server site before activating a license to avoid reactivating
the site license each time a new server is added.

2. Select your new site, then click .
3. Click Request Trial License….

4. Select the preferred license edition, then click Activate Now.
Activating a License
Once your license is activated, you can immediately use the new licensed features.
Online Activation
If you have internet access, use online activation. Licenses are sent in batches to avoid
activation failures, which can occur when activating many licenses for large sites. Online
activation is recommended over offline activation, however, if online activation does fail, see
Offline Activation below.

3. Click Add License….
4. Enter your product keys.
If you copy and paste more than one comma-separated product key, the system will
format it automatically.
◦ To remove the last product key, click Remove Last Key.

◦ To clear all the product keys, click Clear.
5. Click Activate Now.
6. Click OK.
Offline Activation
Offline licensing involves transferring files between a computer running the ACC Client
software and a computer with Internet access.


3. Click Add License….
4. Select the Manual tab.
5. Enter your product keys.
If you copy and paste more than one comma-separated product key, the system will
format it automatically.
◦ To remove the last product key, click Remove Last Key.

◦ To clear all the product keys, click Clear.
6. Click Save File… and choose where you want to save the .key file. You can rename the
file as required.
7. Copy the .key file to a computer with Internet access:
a. In a browser, go to activate.avigilon.com.
b. Click Choose File and select the .key file.
c. Click Upload.
A capabilityResponse.bin file should download automatically. If not, allow the

download to proceed when you are prompted.
d. Complete the product registration page to receive product updates from Avigilon.
e. Copy the .bin file to the computer running the ACC Client software.
8. In the License Management dialog box, click Apply….
9. Select the .bin file and click Open.
10. Click OK to confirm your changes.

Configure Devices
Configure Devices
After the site and servers have been configured and licensed, connect cameras and other
devices to the system. Once connected, you can adjust the camera's image quality, video
analytics and other video recording settings.
Connecting a Device
Device Network Settings
Configure Video Analytics
Setting a Device's Identity
Zooming and Focusing the Camera Lens
Image and Display Settings
Compression and Image Rate
Motion Detection Events
Recording Schedule
Recording and Bandwidth
Connecting a Device
NOTE
Some features are only available if the site has the required license, and if you have the

Configure Devices
required user permissions.
To access a device, it must be connected to a server within your site. After a device has been
discovered on the network, it can be connected to the server.

2. Click .
3. To display only devices in uninitialized state, select the Uninitialized devices checkbox.
The devices are displayed in the Discovered Devices area.
4. In the Discovered Devices area, select the devices and click Connect….
TIP
You can also drag devices to a server in the Connected Devices area.
NOTE
To connect multiple devices, all cameras must use the same connection settings.
To ensure you can enter login credentials for uninitialized devices, do not select a
mix of non-factory default devices and factory default devices.
5. Select which server will connect to the devices.

6. Connect third-party devices using their native drivers. In the Device Type: drop-down list,
select the device's brand name. The system may only support one type of driver from the
device.
7. If the camera supports a secure connection, the Device Control: drop-down list is
displayed. Select one of the following options:
◦ Secure — This default protects and secures the camera configuration and login details.
◦ Unsecure — The camera configuration and login details may be accessible to users
with unauthorized access.
Cameras with a secure connection are identified with the icon.
8. In the Network Type: drop-down list, select LAN (local area network) or WAN (wide area
network).
Select the WAN network type to connect cameras on your local network if the Internet
Control Message Protocol (ICMP) is blocked or disabled.

Configure Devices
9. To connect the devices to the ACC Server, enter the password for the administrator
username, or create a username and set a new password.
NOTE
If you forget the login credentials for a device, refer to factory reset instructions in
the device manual and repeat these steps to reset its password.
10. In the Site View Editor, choose where to display your device in the System Explorer. If it is
not displayed, click .
◦ If your site includes folders, select a location for the device in the left pane.
◦ In the right pane, drag devices to set where they are displayed.
◦ If you are connecting multiple devices at the same time, the devices must be assigned
to the same location.
TIP
If your preferred site is not listed, temporarily connect the device to a different
server that is connected to the site you want.
11. Click OK.
Device Network Settings

Change the IP address of each device after connecting it to ACC site. Then remove the
device's default IP address from the server's network ports.
NOTE
If the device has a Zeroconf IP address of 169.254.x.x with subnet mask of 255.255.0.0,
change its IP address to a unique static private IP address in the same IP subnet as the
server network interface card (NIC).

Configure Devices
For example:
• Server NIC IP Address / Subnet Mask : 192.168.10.10 / 255.255.255.0

• Current device IP Address / Subnet Mask: 169.254.123.140 / 255.255.0.0
• New device IP Address / Subnet Mask : 192.168.10.100 / 255.255.255.0

2. Select a device, then click Network .
3. Select how the device obtains an IP address:
◦ Obtain an IP address automatically: — The device will connect to the network through
an automatically assigned IP address.
The device will attempt to obtain an address from a DHCP server. If this fails, the device
will obtain an address through Zero Configuration Networking (Zeroconf) and select an
address in the 169.254.0.0/16 subnet.
◦ Use the following IP address: — Manually assign a static IP address to the device.
Enter the IP Address:, Subnet Mask:, and Gateway: you want the device to use.
4. Select the Control Port: for connecting to the device. This port is also used for manually
discovering the device on the network.
5. For cameras, select the Enable Multicast checkbox to enable multicast streaming from
the device. This is required to set up redundant recording to multiple servers.
Use the default generated IP Address:, TTL:, and Base Port:, or enter your own values.
6. Click OK.
7. For Rialto Video analytics appliances, allow the system to restart the device.

Configure Devices
Configure Video Analytics

If the connected device supports video analytics, enable and configure the video analytic
capabilities to trigger video recording, rules, and alarms.
If the system will use the Avigilon Appearance Search™ feature or Face Recognition, enable
each required camera to support this feature.
Enabling Analytics
Identity Data Retention
Configuring Camera Analytics
Video Analytics Mode
Configuring Rialto Video Analytics Appliances
Enabling Analytics
You can enable and disable server-based analytics on cameras throughout your site to
manage the server's analytics load.
2. Select a server, then click Server Analytics .
Important
If your site is connected to an AI Appliance to provide analytics processing on the

Configure Devices
video streams from non-analytics cameras, expand the site and then click on the
Server Analytics .
3. Select an analytics feature tab and then select the cameras to enable the feature on.
Only cameras that you have access to that have the prerequisite analytics enabled are
displayed in each tab.
TIP
If you do not see one of the tabs, check that you have the required license.
Appearance Search and No Face Mask Detection need ACC Enterprise, while Face
Recognition and Firearm Detection require separate licenses.
Important
Firearm Detection is available only on the AI NVR and not on the AI appliance.
As you enable (or disable) analytics for cameras, the bars at the bottom update to display the
server's capacity. The percent usage of each analytics feature is displayed using the color of
the analytics feature tab.
To exit the Server Analytics panel, click Close.
Identity Data Retention
NOTE
These settings override protected bookmarks and video retention settings.

Configure Devices
Depending on your privacy policy or regional regulations, you may only be able to retain
identifying data for a specific amount of time.

2. Click the site name, then click Identity Data Retention .
3. Select the checkbox next to each available feature and enter the maximum number of
days to retain data.
4. Click OK.
When choosing these settings, consider the types of acceptable uses for video security
footage in your privacy policy. For example, if appearance search signatures are retained for
only 3 days, a search initiated from an image of a person will only return results over the last
3 days of video. This happens even if recorded video is retained for a longer period and makes
it difficult to determine if someone visited your site at any time outside of the identifying data
retention period. Similarly, if license plate data is retained for only 5 days, it will be impossible
to use a person's license plate data recorded in the system to search for occurences of their
vehicle that may have occurred more than 5 days ago.
Configuring Camera Analytics

Cameras with Classified Object Detection video analytics and cameras connected to
Avigilon analytics appliances can be configured to improve classified object detection
accuracy.
TIP
You can configure these settings for multiple cameras using the Camera Configuration
Tool available on avigilon.com/software-downloads.
NOTE

Configure Devices
Certain options are only available if supported by the device.

2. Select a camera, then click Settings .
3. Edit the analytics settings. Each setting is described below.
4. Click Apply.
Next, you can enable self-learning and configure analytics events.
Analytic Settings
Setting Description
Camera Type: Select the type of camera that has been

connected.
• Day and Night — select this option if the

camera can stream video in color or black
and white. This type of camera typically
displays color video during the day and
black and white video at night to capture
as much detail as it can of the scene.
• Color — select this option if the camera
can only stream video in color.
• Black and White — select this option if the
camera can only stream video in black and
white.
• Thermal — select this option if the camera
can stream forward looking infrared (FLIR)
video.
Analytics Scene Mode: Select the location that best describes where
the camera is installed.

Configure Devices
Setting Description
• Outdoor — suitable for most outdoor

environments. This setting optimizes the
camera to identify vehicles and people.
• Large Indoor Area — only detects people
and is optimized to detect people around
obstructions, like chairs and desks, if the
head and torso are visible.
• Indoor Overhead* — optimized for
cameras mounted directly overhead and
should only be used when a torso cannot
be seen in the camera field of view. Any
movement is assumed to be human. Use
in areas with limited space but with high
ceilings, or to monitor doors. Do not use
with the Avigilon Appearance Search
feature, Face Recognition, the Self-
Learning feature, or to detect people
traveling against the crowd.
• Outdoor High Sensitivity* — optimized to
run with higher sensitivity for detecting
people and vehicles in challenging outdoor
scenes. This option may generate more
false positives. Only use this option if you
require the system to be more sensitive
than the Outdoor setting.
• Long Range Night* — prioritizes outdoor
long-range object detection at night over
object classification and tracking during
the day. Uses external IR illumination
rather than built-in IR illumination from the
camera. Object classification and tracking
accuracy during the day is reduced
compared to other outdoor modes.

Configure Devices
Setting Description
Available for H4A cameras only.

• Indoor Close-up — only supported on
modular cameras. This option only detects
people and is optimized to detect people
that occupy most of the camera field of
view. Vehicle detection is not supported in
this mode and Self Learning analytics is
disabled. Object crosses beam and
Direction violated analytic events are also
not supported in this mode.
* These modes are not available for H5A

cameras.
NOTE
The H5A Fisheye camera does not
support video analytics when installed
on a wall or on a floor. It must be
installed on a ceiling to support video
analytics. When a camera is installed
on a ceiling, also ensure that the
camera View Perspective: is set to
Ceiling. For more information, see
Dewarping Fisheye Displays.
Enable Noise Filter Select the checkbox if the camera is too

sensitive and falsely detects motion as
classified objects.
Display Classified Objects Select the checkbox to display bounding

boxes around classified objects in recorded
video.

Configure Devices
Setting Description
Enable Tampering Detection Select the checkbox to enable tampering

detection. If cleared, the device will no longer
send tampering events.
Sensitivity: Enter a value between 1-10 to select how

sensitive a camera is to tampering events.
Tampering is a sudden change in the camera

field of view, usually caused by someone
unexpectedly moving the camera. Lower the
setting if small changes in the scene, like
moving shadows, cause tampering events. If
the camera is installed indoors and the
scene is unlikely to change, you can increase
the setting to capture more unusual events.
Trigger Delay: Enter a value between 2-30 to define how

many seconds the camera will wait before
sending tampering events. The default value
is 8.
If the tampering ends before the trigger delay

time has elapsed, no tampering events will
be sent. If the time elapses but the
tampering has not stopped, the events will
be sent by the camera.
Enable Self Learning Select the checkbox to enable self-learning.

If you clear this checkbox, more classified
objects may be falsely detected.

Configure Devices
Video Analytics Mode

If your device supports Unusual Motion Detection, you can enable Classified Object or
Unusual Motion mode for a video analytics device.
TIP
If your device is connected to a server that provides Classified Object Detection, you can
enable both analytics modes simultaneously. In the device Setup tab enable Unusual
Motion mode. In the server Setup tab enable server-based analytics. See Enabling
Analytics.

2. Select a device, then, click General .
3. In the Video Analytics Mode: drop-down list, select one of the following:
◦ Classified Object — Detect and classify people or vehicles.
◦ Unusual Motion — Detect unusual pixel motion based on typical speed and direction of
movement in a scene.
◦ None — Do not use analytic capabilities.
4. Click OK.
Configuring Rialto Video Analytics Appliances

To use a Rialto video analytics appliance, configure each connected camera channel for video
analytics detection.

Configure Devices
If you are configuring an analog video analytics appliance, ensure the cameras are physically
connected to each camera channel before connecting the appliance to the system.
If you are configuring an IP video analytics appliance, any camera on the network can be
digitally connected to the appliance camera channels. Before you complete this procedure,
connect the required cameras first.

2. Select the appliance, then click .
3. Assign a camera to the channel. Skip this step if you are configuring an analog appliance.
◦ From the Linked Camera: drop-down list, select a camera for this channel.
Only cameras connected to the same server are listed.
NOTE
If the camera you link to has a resolution higher than 2.0 MP, the video analytics
appliance will use the camera's secondary video stream. This does not affect the
resolution of recorded video.
After you select the camera, the dialog box expands to display the video analytic event
settings.
4. Configure the available analytics settings. For more information, see Configuring Camera
Analytics.
5. Click Apply to save your settings.
6. If you are prompted, allow the device to reboot.
You can now enable self-learning or configure video analytic events.

Configure Devices
Setting a Device's Identity

In a device's General settings, you can give the device a name, describe the location, and give
the device a Logical ID. Logical IDs allow easier keyboard and joystick control.
NOTE

2. Select a device and click .
3. In the Device Name: field, enter a meaningful name to easily identify it. By default, the
device name is its model number.
4. In the Device Location: field, describe the device location.
5. In the Logical ID: field, enter a unique number to allow the ACC Client software and
integrations to identify this device. By default, the device's Logical ID: is not set and must
be manually added.
TIP
If Display Logical IDs is enabled in ACC Client Settings, the device's Logical ID will
appear beside the device's name in the System Explorer.
6. To disable the LEDs on a camera, select the Disable device status LEDs checkbox. This
may be required if the camera is installed in a covert location.
7. Click OK.
Zooming and Focusing the Camera Lens

If the camera has remote zoom and focus capabilities, they can be controlled through the

Configure Devices
Image and Display settings.
1. In the camera Setup tab, click .

2. If the camera has a built-in auto-focus feature, choose one of the following:
◦ Continuous Focus — The camera will automatically focus itself whenever the scene
changes. Skip the remaining steps.
◦ Manual Focus — You can manually focus the camera through the Focus: buttons.
3. While you watch the preview in the image panel, complete the following steps to zoom
and focus the camera:
a. Use the Zoom: buttons to zoom in to the distance you want to focus.
4. In the Iris: drop-down list, select Open. When the iris is fully open, the camera's depth of
field is the shortest.
5. Use the Focus: buttons until the image becomes clear.
Button Description
Auto Focus The camera will automatically focus one time.
The camera will focus as close to zero as possible.
Large step toward zero.
Small step toward zero.
Small step toward infinity.
Large step toward infinity.

Configure Devices
Button Description
Infinity.
Click Apply to Devices… to apply the same settings to other cameras of the same model.
6. Click OK.
Image and Display Settings

NOTE

2. Select a camera, then click Image and Display .
3. Use the focus controls to focus the camera. For more information, see Zooming and
Focusing the Camera Lens.
4. Click to toggle the Auto Contrast Adjustment. This change does not affect recorded
video or video displayed in other views. By default, Auto Contrast Adjustment is off.
5. If the camera supports day/night control, select one of the following options from the
Day/Night Mode: drop-down list:
◦ Automatic — The camera controls the infrared (IR) cut filter based on the amount of
light in the scene.
◦ Day Mode — The camera will only stream in color and the IR cut filter is disabled.
◦ Night Mode — The camera will only stream in monochrome and the IR cut filter is
enabled.

Configure Devices
NOTE
The camera bandwidth may vary depending on the mode.
6. Select the Disable IR filter in Night Mode check box to disable the IR filter when Day/Night
Mode: is set to Night Mode. If the IR filter is disabled, the camera will stream in color.
7. If available, move the:
◦ Day/Night Threshold: slider to set the exposure value (EV) when the camera changes
from day to night mode.
◦ Night/Day Threshold: slider to set the exposure value (EV) when the camera changes
from night to day mode.
NOTE
The H5 Hardened PTZ camera supports the installation of a narrow spot
illuminator that can be controlled from the ACC Client. See Using the H5
Hardened PTZ Illuminator.
8. Adjust the camera's image settings to best capture the scene. A preview of your changes
are displayed in the image panel and the histogram.
TIP
Maximum Exposure:, Maximum Gain:, and Priority: control low light behavior.
Option Description
Synchronize Image Settings with All Heads

Apply the same image settings to all
camera heads.
Zoom and focus settings must be set

individually.
Exposure: Let the camera control the exposure by

selecting Automatic, or set a specific
exposure rate.
Increasing the manual exposure time may

Configure Devices
Option Description
affect the image rate.
Iris: Let the camera control the iris by selecting

Automatic, or manually set it to Open or
Closed.
Maximum Exposure: Limit the automatic exposure setting by

selecting a Maximum Exposure: level.
By setting a Maximum Exposure: level for

low light situations, you can control the
camera's exposure time to let in the
maximum amount of light without creating
blurry images.
Maximum Gain: Limit the automatic gain setting by

selecting a Maximum Gain: level.
By setting a Maximum Gain: level for low

light situations, you can maximize the
detail of an image without creating
excessive noise in the images.
Color Palette: Change how information captured from

thermal cameras is represented by
selecting a Color Palette:.
WhiteHot – Grayscale. White represents

hot, black represents cold.
BlackHot – Grayscale. Black represents

Configure Devices
Option Description
hot, white represents cold.
Rainbow – Multicolor. Red represents hot,

blue represents cold.
Priority: Select Image Rate or Exposure as the

priority.
When set to Image Rate, the camera

maintains the set image rate as the priority
and will not adjust the exposure beyond
what can be recorded for the set image
rate.
When set to Exposure, the camera

maintains the exposure setting as the
priority and overrides the set image rate to
achieve the best image possible.
Flicker Control: If your video image flickers because of the

fluorescent lights around the camera,
reduce the effects by setting the Flicker
Control: to the same frequency as your
lights. Generally, Europe is 50 Hz and North
America is 60 Hz.
Backlight Compensation: If your scene has areas of intense light that

cause the overall image to be too dark,
move the Backlight Compensation: slider
until you achieve a well exposed image.

Configure Devices
Option Description
Enable Wide Dynamic Range Select this checkbox to enable automatic

color adjustments through Wide Dynamic
Range (WDR). This allows the camera to
adjust the video image to accommodate
scenes where bright light and dark shadow
are clearly visible.
Enable Adaptive IR Compensation

Select this checkbox to enable automatic
IR adjustments through Adaptive IR
Compensation. This allows the camera to
automatically adjust the video image for
saturation caused by IR illumination.
Saturation: Move the slider to adjust the video's color

intensity until the video image meets your
requirements.
Sharpening: Move the slider to adjust the video

sharpness to make the edges of objects
more visible.
Image Rotation: Change the rotation of captured video by

90, 180, or 270 degrees clockwise.
White Balance Control white balance settings to adjust for

differences in light.
To let the camera control the white

balance, select Automatic White Balance,
or select Custom White Balance to

Configure Devices
Option Description
manually set the Red: and Blue: settings.
Click Apply to Devices… to apply the same settings to other cameras of the same model.
9. Click OK.
Compression and Image Rate

Use the camera Compression and Image Rate settings to modify the camera's frame rate and
image quality sent over the network.
NOTE

2. Select a camera, then click Compression and Image Rate .
Total Camera Bandwidth: gives an estimate of the bandwidth used by the camera with
the current settings.
NOTE
For cameras capable of maintaining multiple streams, these settings only affect the
primary stream.
3. In the Format: drop-down, select the preferred streaming format.

4. In the Stream Mode: drop-down, select the number of streams. Single Mode (HDSM 2.0)

Configure Devices
enhances the resolution and quality from applicable cameras, but may reduce
performance in integrated third-party software. Use Dual Mode in this case. Dual Mode
uses a primary and secondary stream to manage bandwidth usage.
5. Move the Image Rate: slider to select the number of images per second (ips) you want the
camera to stream. A higher Image Rate results in better video quality but more storage
and network bandwidth usage.
For H.265 and H.264 cameras and encoders, the image rate must be divisible by the
maximum image rate. If you set the slider between two image rate settings, the
application will round to the closest whole number.
6. In the Image Quality: drop-down list, select an image quality setting. An image quality
setting of 1 will produce the highest quality video, require the most bandwidth, and use
more storage. The default setting is 6.
7. In the Max Bit Rate: field, select the maximum bandwidth the camera can use in kilobits
per second (kbps).
8. In the Resolution: drop-down list, select the preferred image resolution.
For thermal cameras, use the default resolution for enhanced video quality.
9. In the Keyframe Interval: drop-down list, enter the preferred number of frames between
each keyframe.
It is recommended to have at least one keyframe per second. For example, if the Image
Rate is 20 images per second (ips), set the Keyframe Interval: to 20. This results in 1
keyframe per second.
To help you determine how frequently keyframes are recorded, the Keyframe Period: area
tells you the amount of time that passes between each recorded keyframe.
10. If your camera supports multiple video streams, select the Enable Low Bandwidth Stream
checkbox. Depending on your version of the software, the checkbox may also be called
"Enable secondary stream".
When enabled, the lower resolution video stream is used by the HDSM™ technology
feature to enhance bandwidth and storage efficiencies.
11. Click Apply to Devices… to apply the same settings to other cameras of the same model.
12. Click OK.

Configure Devices
Motion Detection Events

Motion detection is usually used to trigger video recording. For more information, see
Recording Schedule Templates.
You can also configure the system to generate motion events that can be used when
searching video or to trigger notifications and rules.
There are two types of motion detection available:
• Classified Object Motion Detection analyzes the video and only reports the motion of
vehicles or persons. This option is only available to Avigilon self-learning video analytics
devices. For more information, see Setting Up Classified Object Motion Detection.
NOTE
The H5A Fisheye camera displays a circular deadzone in the center, overlayed on the
image in the analytics panel. Object detection is not available in this circular area.
• Pixel Motion Detection observes the video stream as a whole and considers any change in
pixel as motion in the scene. This option is available to most cameras that are connected
to the system. For more information, see Setting Up Pixel Motion Detection.
Select a camera, then click Motion Detection .
When using motion detection to trigger video recording for situations where high security is a
requirement, it is recommended to use Pixel Motion Detection instead of Classified Object
Motion Detection because:
• Configuration required for analytic settings varies with different environments.

• Recordings triggered by Classified Object Motion Detection are not triggered for the
duration of the event and will only record starting from when the event first began for the

Configure Devices
amount of time specified by the Pre-Motion Record Time: and Post-Motion Record Time:
settings. If the event lasts longer than this, some of the event will not be recorded.
If it is still desired to record on Classified Object Motion Detection alone, then additional and
through testing needs to be done to ensure that all relevant objects can be detected in the
environment.
Setting Up Pixel Motion Detection

Set up pixel motion detection to define motion events. Motion events can be used when
searching recorded video, or to trigger notifications and rules.

2. Select a camera, then click Motion Detection .
3. In the Pixel Motion Detection tab, define the region of interest where motion is detected.
A motion event is generated for changes in any pixel within this region of interest.
The motion detection area should avoid areas prone to continuous pixel motion — like
TVs, computer monitors, trees and moving shadows. These areas tend to trigger motion
recording even though the motion activity may be insignificant.
◦ — click and drag to add a new pixel motion detection area. You can draw multiple
overlays to define the pixel motion detection area.
◦ — click and drag to exclude areas from the pixel motion detection area.
◦ — manually draw pixel motion detection areas.
◦ — select the entire image panel for pixel motion detection.
◦ — clear the image panel of all pixel motion detection areas.
4. Define how sensitive the system should be to pixel motion.
◦ Sensitivity: — adjust how much each pixel must change before it is considered in

Configure Devices
motion.
When the sensitivity is High, small movements like dust floating immediately before the
camera lens are detected.
◦ Threshold: — adjust how many pixels must change before the image is considered to
have pixel motion.
When the threshold is High, only large movements like a truck driving across the scene
are detected.
The Motion indicator above the Threshold: slider indicates how much motion is
occurring in the current scene. The camera will only detect pixel motion if the Motion
indicator moves to the right of the Threshold: marker.
◦ Pre-Motion Record Time: and Post-Motion Record Time: — specify how long video is
recorded before and after the pixel motion event.
5. Click OK to save your settings.
Setting Up Classified Object Motion Detection

Set up classified object motion detection to define classified object motion events. Motion
events can be used when searching recorded video, or to trigger notifications and rules.

2. Select a camera, then click Motion Detection .
NOTE
The H5A Fisheye camera displays a circular deadzone in the center, overlayed on
the image in the analytics panel. Object detection is not available in this circular
area.

Configure Devices
3. In the Classified Object Motion Detection tab, configure the green overlay to define the
region of interest where motion is detected.
NOTE
Motion events are only triggered if the bottom center of the detected object's
bounding box is in the region of interest.
◦ To change the shape or size of the overlay, click and drag the markers on the border.
Extra markers are automatically added to help you fine tune the shape of the overlay.
◦ To move the overlay, click and drag.
◦ To add an exclusion area, click . The red exclusion area is added inside the overlay.
Classified object motion is not detected in exclusion areas. This exclusion area is only
for Classified Object Motion detection. It does not apply to other analytics features like
Analytic Events, Motion Search, and the Avigilon Appearance Search feature.
▪ Move and resize the exclusion area as required then click anywhere on the green
overlay.
▪ To edit an exclusion area, double-click the exclusion area then modify as required.
▪ To delete the exclusion area, select an exclusion area then click .
◦ To restore the green overlay, click .
4. Define the objects that are detected by the system.
◦ Object Types: — select the objects that will trigger the motion event.
◦ Sensitivity: — move the slider to adjust how likely the system is to generate a motion
event.
If you set the slider to the left, the device will generate fewer motion events for objects
detected with higher confidence. Use this setting for scenes with a high level of
activity.
If you set the slider to the right, the device will generate more motion events for objects
detected with lower confidence. Use this setting for scenes with little activity.
If the slider is set too low, the system may miss classified object motion. If the slider is
set too high, the system may generate a higher number of false detections.
◦ Threshold Time: — enter how long an object must move before a motion event is

Configure Devices
generated.
Important
The system detects both stationary and moving objects. However, an object
must be moving for at least 1 second before it is classified as moving and can
trigger a motion event. The effect is that any object that moves for less than a
second is not classified as a moving object and cannot trigger a motion event.
The initial 1 second that an object moves is added to the specified threshold time
value to determine if the motion event is triggered.
◦ Pre-Motion Record Time: and Post-Motion Record Time: — enter how long video is
recorded before and after a motion event.
5. Click Apply to save your settings.
Recording Schedule
The ACC system sets when each connected camera should be recording video. By default, the
server is set to automatically record motion and configured events when they occur.
Recording Schedule Templates
Setting Up a Weekly Recording Schedule

Configure Devices
Recording Schedule Templates

The recording schedule is set using templates that instruct cameras on what to record and
when. For example, you can create one template for weekends and another for weekdays.
Adding a Template

2. Select a server then, click Recording Schedule .
3. In the Templates: area, click Add Template .
4. Enter a name for the New Template.
5. Click the Set Area button, then click or drag the cursor across the Recording Mode:
timeline to set the types of events cameras will record. Individual rectangles on the
Recording Mode: timeline are colored when they have been selected.
The Recording Mode: options include:
◦ Continuous — Records video constantly.

◦ Motion — Records video when motion is detected.
6. To disable recording in parts of the template, click Clear Area, then click or drag the
cursor across the timeline to remove set recording periods.
7. If cameras are not recording in Continuous mode all day, you can set cameras to record
reference images between events in the recording schedule.
◦ Select the Record a reference image every: checkbox and set the time between each
reference image.
Editing and Deleting a Template
1. In the Setup tab, select the server you want to edit and click .
2. Select a template from the Templates: pane and do one of the following:
◦ To edit a template, modify the schedule.
◦ To rename a template, click Rename Template and enter a new name.
◦ To delete a template, click Delete Template.
3. Click OK.

Configure Devices
Setting Up a Weekly Recording Schedule

You can set up a weekly recording schedule by applying templates to cameras for each day of
the week.

2. Select a server, then click Recording Schedule .
3. Select a template from the Templates: list. For more information, see Recording Schedule
Templates.
4. In Default Week, click the days your template will cover for each camera on your site.
5. Click OK.
Recording and Bandwidth

The Recording and Bandwidth settings define how long recorded video is stored. You can set
the maximum record time for each camera connected to a server, and configure Data Aging
settings.

Configure Devices
Video Retention
The Total Record Time is estimated based on continuous recording and may not reflect the
actual video retention.
The actual video retention is determined by the Max. Record Time setting and the average
camera data rate. The actual retention time may exceed the Max. Record Time setting by 5
minutes.
Data Aging
Data aging is when ACC deletes videos based on their age in relation to the Max. Record Time
setting. ACC prioritizes newer over older recorded video. By default, the Data Aging setting
stores both high-resolution and low-resolution video until the Tier 1 storage is full. Once the
storage is full, older video will be deleted.
ACC deletes older videos when any of the following occur:
• The Max. Record Time setting is set to the maximum value and the storage is full.
• A new camera is added and the storage is full.
• The Max. Record Time setting is set to X days and the stored videos are older than X days,
even if the storage is not full.
• The slider is moved to the left and the change is saved; high-resolution videos are deleted
based on the adjustment.
Video storage pertains to the data volume defined using the ACC Admin Tool.
To increase the amount of video stored when the Tier 1 storage is full, update the Data Aging
setting to discard a percent of the high-resolution video. The system will discard the oldest
high-resolution video and only store the low-resolution video to maximize storage. The oldest
video stored will be low-resolution.
NOTE
Data Aging is shown in approximate days. It is applied as a percentage of the total
footage. The number of Data Aging days is not guaranteed to change immediately after
there are changes made to the system like adding cameras, or adjusting the Max.
Record Time setting. ACC reviews stored recordings of all cameras and recalculates the
predicted Data Aging days and Total Record Time. This may take a few days depending

Configure Devices
on the Data Aging and Max. Record Time settings, the number of cameras, and storage
size.
The extent of data aging that is available depends on the cameras connected.
• For JPEG2000 or JPEG compression cameras, data aging is available at three rates:
◦ High Bandwidth — Records at original quality.

◦ Half Image Rate — Records half of the data to make room for new recordings.
◦ Quarter Image Rate — Records a quarter of the original data, allowing you to still view
older video.
• H.265 and H.264 cameras that support data aging, are available at two rates:
◦ High Bandwidth — Keep the original high quality video and a secondary low resolution
stream.
◦ Low Bandwidth — Only keep the secondary stream of low resolution video.
NOTE
Data aging only occurs when the secondary stream is enabled. Some cameras
have a tertiary stream.
• For H.265 and H.264 cameras that do not support data aging, only the High Bandwidth
video is kept.
Configuring Data Aging

2. Select a server, then click Recording and Bandwidth.
The Data Aging column shows an estimate of the recording time that is available at each
image rate, given the amount of space on the recording device.
3. In the Data Aging column, move the sliders to adjust the amount of video that is stored at
each image rate.
◦ To change the data aging settings for all linked cameras, move the slider for one linked
camera and all linked cameras will be updated.

Configure Devices
◦ To change the data aging setting for one camera, break the camera's link to other
cameras by clicking the icon to the left of its name, then make your changes.
4. In the Max. Record Time column, manually enter a maximum record time or select one of
the options from the drop-down list for each camera.
NOTE
If the time estimated in Total Record Time is significantly shorter than the Max.
Record Time, the camera's actual recording time will be closer to the Total Record
Time estimate. The total recording time assumes continuous recording, and will
increase with a Recording Schedule.
5. Click OK.

Add Users and Groups

Add users and different permission groups for accessing the system.
Adding a User
Adding Groups
Emergency Privilege Override
Enabling Emergency Privilege Override
Adding a User
Add users to monitor and manage your site.
2. Click the site name, then click Users and Groups.
3. Click Add User.
4. Complete the User Information area.
NOTE
Usernames are case sensitive.
5. Select the Disable user checkbox to create an account, but prevent access.
6. In the Login Timeout area, select the Enable login timeout checkbox to set the maximum

amount of time the Avigilon Control Center Client software can be idle before the user is
automatically logged out of the application.
7. Select the Member Of tab to assign the user to a group.
a. Select access group checkboxes to assign the user to that group.
TIP
Click an access group to display the group's privileges and access rights.
b. Return to the General tab.
8. In the Password area, complete the following fields:
◦ Password: — The password the user will use to gain access.
◦ Confirm Password: — Re-enter the password.
The password must meet the minimum strength requirements, defined by how easy it
is for an unauthorized user to guess.
TIP
Try entering a series of words that is easy for you to remember but difficult for
others to guess.
◦ Require password change on next login — The user must replace the password after
the first login.
◦ Password Expiry (Days): — The number of days before the password must be changed.
◦ Password never expires — The password will never need to be changed.
9. To enable access to Avigilon Cloud Services, ensure the correct email address is entered
and select the Connect checkbox.
The user will receive an email invitation after the site is connected to the Avigilon Cloud
Services.
10. Click OK.

TIP
Changes to users, groups, and permissions can be viewed in the Site Logs.
Adding Groups
Groups define which features users can access. You can further define privileges by
assigning each group a rank, and setting rules on what a group can access.

3. In the Groups tab, click Add Group.
4. Select an existing group to use as a template for your new group, then click OK.
5. Add the following details in Edit Group:
a. Enter a group name.
b. Select a rank from Rank:. To edit or view the entire Corporate Hierarchy, click .
c. Move the Min Password Strength: slider to define how strong each user's password
must be.
d. To enable Two-Factor Authentication, select the Required checkbox.
Users will need an authenticator app on their mobile device to scan a QR code before
they can log into a site.
Ensure your servers sync to a real-time source. If the time on the user's device does
not match, they will not be able to log in. Verification codes are only valid within 5
minutes.
NOTE

The default administrator will be able to log in to a site without Two-Factor

Authentication, even if it is enabled for their group.
Important
Users with Two-Factor Authentication enabled will not be able to use the ACC
Mobile 3 app or the ACC Virtual Matrix software.
e. To enable Emergency Privilege Override, select the Enabled checkbox. For more
information, see Emergency Privilege Override.
6. Click Enable Dual Authorization to configure Dual Authorization settings. When enabled,
users cannot review recorded video without permission from the authorizing group.
a. Click the toggle to enable Dual Authorization. Click again to disable Dual
Authorization.
b. Select which groups can authorize users.
c. Click OK.
7. In the Members tab, add users to the group.
If a user is added to the group through Add/Edit User, the user is automatically added to
the group's Members list.
a. Click Add User.

b. Select the users from this site to include in this group or use Search… to refine
results.
c. Click Add. The users are added to the Members list.
8. Click OK to save the new group.
TIP
Changes to users, groups, and permissions can be viewed in the Site Logs.

Emergency Privilege Override

Emergency Privilege Override is a group permission that gives operators access to the
following privileges without needing dual authorization:
• View high-resolution images • Use PTZ controls

• View live images • Broadcast to speakers
• View recorded images • Listen to microphones
• View images recorded before login
Create a new group to manage who has Emergency Privilege Override permissions.

3. In the Groups tab, click Add Group.
4. Select an existing group to use as a template for your new group, then click OK.
5. Next to Emergency Privilege Override:, select the Enabled checkbox.
6. Enter a name and in the Members tab, select users to add to the group.
7. Click OK to save the group.
Users assigned to groups with this privilege can enable Emergency Privilege Override. For
more information, see Enabling Emergency Privilege Override.
Enabling Emergency Privilege Override

If you are part of a group with emergency override privileges, you can enable access to high-
resolution live and recorded video, including video recorded before you logged in, and control

PTZ cameras, microphones, and speakers. To configure your group permissions, see
Emergency Privilege Override.
1. In the System Explorer, right-click a site and select Enable Emergency Override.
2. Click Yes in the following dialog box.
Emergency privilege override will be disabled once you log out or if you right-click the site and
select Disable Emergency Override.
NOTE
If you are part of a group with emergency override privileges but do not see the Enable
Emergency Override option, you may already have access to all emergency privileges.

Customize Video Monitoring Setup

To help make video monitoring more efficient, you can customize video displays, maps and
setup joystick shortcuts.
TIP
Create a Saved View for each fisheye camera to display each view of the dewarped
image.
Saving Views
Maps
Joystick Settings
Saving Views
For Standard and Enterprise Edition
TIP
For Core edition, in the top-right corner, select > Client Settings > Save/restore
window layout. The system will remember your layout preferences after closing and
opening the ACC Client, as long as you keep the tabs open.
After you've customized a View, you can save and share it with users across your site. Saved
Views appear in the System Explorer.

Saving a View
1. In the toolbar, click > Save As New View.

2. Select the site you'll add the view to, assign a name, and then add a unique number as the
Logical ID to mark the view in your site.
TIP
Click to choose where to display the View in the System Explorer.
3. Click OK to save your view.
Editing a Saved View
1. Open a saved View.

2. Make any required changes to the View tab.
3. In the toolbar, select > Update Saved View.
Renaming a View
1. In the System Explorer, right-click and select Edit or Delete.

2. Update the Name or Logical ID.
3. Click OK to update the View.
Deleting a Saved View
1. In the System Explorer, right-click and select Delete.
2. In the confirmation dialog box, click Yes.

Maps
You can create and manage maps that can be monitored in the View tab. Operators can
interact with video or alarms from cameras on the map.
NOTE
To learn more about the new Maps (Preview) feature, see the ACC Maps (Preview) User
Guide on help.avigilon.com.
Adding a Map
You can add a JPEG, BMP, PNG, or GIF as a layout of your site.
TIP
Maps should be smaller than 3000 x 3000 pixels.
1. In the System Explorer, right-click on your site and select New Map.
2. Add a name and click Change Image… to upload your map.
3. Select the location of the map in your site hierarchy.
4. Click OK.
After a map has been added, you can add camera locations and their view.
Adding Cameras to a Map
After you've uploaded a map, add cameras and highlight their field of view.
1. In the System Explorer, right-click on your map and select Edit.

2. Click and drag a camera from the System Explorer to add it on the map.
3. Customize the appearance, direction, and size of the camera.
◦ Size — How large the icon is in relation to the map.
◦ Show As: — Display the camera as an icon or shape.
◦ Icon, Shape & Cone Color — The color of the camera con or shape.

◦ Preferences — Display the field of view, name, or camera region.

◦ Delete from Map — Remove the camera from the map.
4. In the toolbar, click Save.
Editing and Deleting Maps
You can update a map or delete an old map anytime.
• In the System Explorer, right-click then select one of the following:

◦ To edit the map, select Edit….
◦ To delete the map, select Delete. When the confirmation dialog box appears, click Yes.
Joystick Settings
There are two types of joysticks supported by the ACC Client: standard Microsoft DirectX USB
joysticks and the Avigilon USB Professional Joystick Keyboard.
Use the Joystick settings to configure your joystick options.
Configuring an Avigilon Professional Joystick Keyboard
Configuring a Standard USB Joystick

Configuring an Avigilon USB Professional Joystick

Keyboard for Left-Hand Use
The Avigilon USB Professional Joystick Keyboard is a USB add-on that contains a joystick for
controlling zooming and panning within image panels, a jog shuttle for controlling the
Timeline, and a keypad programmed with the ACC Client software keyboard commands.
By default, the keyboard is installed in right-hand mode. Change the Joystick settings to
configure it for left-hand mode.
1. Connect the keyboard.

2. In the top-right corner of the ACC Client, select > Client Settings > Joystick.
If the keyboard is not automatically detected, an error message is displayed. Click Scan
for Joysticks….
3. Select the Enable left-hand mode checkbox.

4. Click OK. The keyboard is now configured for left-hand mode.
5. Rotate the keyboard until the joystick is on the left and the jog shuttle is on the right.
Reinstall the keypad cover with the View button labels at the top.
For more information about the Avigilon USB Professional Joystick Keyboard, see the
installation guide that is included with the device.
Configuring a Standard USB Joystick

Use the Joystick settings to configure the buttons used in your standard Microsoft DirectX
USB joystick.
1. Connect the joystick.

2. In the top-right corner of the ACC Client, select > Client Settings > Joystick.

3. If the joystick is not automatically detected, an error message will appear. Click Scan for
Joysticks….
4. Choose an action for each button on the joystick:
a. Press a button on the joystick to highlight its label in the dialog box.
b. Select an action for the button from the drop-down list.
Options include ways to control recorded video, Views, image panels, instant replay,
audio, snapshots and PTZ.
c. Repeat this procedure for each button on the joystick.

5. Click OK.


Avigilon Cloud Services (ACS) enables a modern cloud-connected user experience, accessible
from a web browser or the ACC Mobile 3 app.
With ACS, you can:
• View live and recorded video.

• Access Saved Views. Only the first 9 cameras are available when opening a Saved View in
the web client.
• Create custom Saved Views. These are only available in the ACS web client and cannot be
shared between users.
• Control PTZ cameras using mouse controls. Activate existing PTZ presets and tours from
the web client. New presets and tours created in the web client will be saved to the ACC
site.
• Activate digital outputs. If a digital output is associated with a camera in the ACC client, it
can be triggered from the cloud platform.
• Create, view, and manage bookmarks in the web client. Changes are synchronized between
the ACC site and web client.
• Download MP4 video clips and snapshots to a local drive.
For more information about using the ACS platform, see help.avigilon.com/cloud.

External Notifications
You can configure the site to send external notifications in response to specific events. You
can set up an SMTP server for the site and choose what events require external notifications.
Email Notifications
Central Station Notifications
Email Notifications
You can automatically email individuals and groups when events occur.

2. Click External Notifications .
Configuring the Email Server
When generating email notifications, the ACC Server must have access to an email server.
1. In the Email Server tab, configure the following.

◦ Sender Name: — The name that will be displayed in each email.
◦ Sender Email Address: — The email address that will be displayed in each email.
◦ Subject Line: — The subject displayed in each email.
◦ SMTP Server: — The server address used by the site.
◦ Port: — The SMTP port number.
◦ Timeout (seconds): — The maximum time a server will spend trying to send an email.
2. If the email server uses encryption, select the Use secure connection (TLS/SSL)

checkbox. For servers that use STARTTLS encryption, select the Use STARTTLS
checkbox.
3. If the email account has a username and password, select Server requires authentication
checkbox and enter the credentials.
4. Click OK.
TIP
After the Email Server is configured, you can add Rules that send email notifications to
selected recipients.
Adding Recipients
1. In the Email Notifications tab, click Add.

2. Configure the following.
◦ Email Group Name: — Enter a name for the email group.
◦ Add Email — Manually add a single email.
◦ Add User/Group — Include a user or group's email.
3. Select the Email Trigger and customize which cameras, devices, or transactions will be
included.
4. To attach camera images to the email notifications, select the Attach images from
device(s) linked to the event checkbox.
5. Select an Email Schedule and enter a limit on email frequency.
6. Click OK.
Editing Email Notifications

2. Click the site name, then click External Notifications .
3. Select an email group and makes your changes, or click Remove to delete the group.
4. Click OK.

Central Station Monitoring

Notifications are supported as XML over SMTP or SIA over IP. Check with your monitoring
service for their preferred method.

2. Click the site name, then click External Notifications .
3. In the Central Station Monitoring tab, enable central station monitoring and select the
method for your notification.
4. Add the email or account information for the monitoring company.
5. Set the Minimum Heartbeat Interval: to the frequency your monitoring company
recommends. This message confirms that your site is communicating with their network.
TIP
Click Send Test Message to make sure that you've correctly entered all contact
information.
6. Click Apply then OK.
After Central Station Monitoring is configured, you can create a rule to automatically send
email notifications with video or image attachments.

For More Information
For More Information

For additional product documentation and software and firmware upgrades, visit
support.avigilon.com.
Technical Support
Contact Avigilon Technical Support at support.avigilon.com/s/contactsupport.

More Information & Support
For additional product documentation and software and firmware upgrades, visit
support.avigilon.com.
Contact Avigilon Technical Support at support.avigilon.com/s/contactsupport.
©2024, Avigilon Corporation. All rights reserved. MOTOROLA, MOTO, MOTOROLA SOLUTIONS,
and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark
Holdings, LLC and are used under license. All other trademarks are the property of their
respective owners. Unless stated explicitly and in writing, no license is granted with respect to
any copyright, industrial design, trademark, patent or other intellectual property rights of Avigilon
Corporation or its licensors.
Avigilon Corporation
avigilon.com
PDF generated on 10 28, 2024
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ACC 7 System Setup Guide 7.

©2024, Avigilon Corporation. All right reserved. 2

©2024, Avigilon Corporation. All right reserved. 3

Initial ACC™ System Setup and Workflow

©2024, Avigilon Corporation. All right reserved. 4

1. Confirm if the Keep Your Drive Warranty is needed.

©2024, Avigilon Corporation. All right reserved. 5

©2024, Avigilon Corporation. All right reserved. 6

©2024, Avigilon Corporation. All right reserved. 7

System Setup Checklist

Install and configure the ACC system as follows:

1. Install cameras and devices.

For more information, see Install Hardware and Software.

a. Connect devices to network.

©2024, Avigilon Corporation. All right reserved. 8

on the ACC Server.

4. Install and run the ACC Client software on local workstation.

©2024, Avigilon Corporation. All right reserved. 9

a. Assign a Logical ID to the camera. See Setting a Device's Identity.

©2024, Avigilon Corporation. All right reserved. 10

installed on Avigilon Hardened OS appliances.

©2024, Avigilon Corporation. All right reserved. 11

Install Hardware and Software

Cameras and Devices

©2024, Avigilon Corporation. All right reserved. 12

For example, a server NIC has:

IP address / subnet mask: 192.168.10.10 / 255.255.255.0

©2024, Avigilon Corporation. All right reserved. 13

Port Port Type Protocol Services Network Direction Encrypted Optional

38880 TCP HTTPS API ACC Outbound Yes No

38881 TCP HTTPS API, ACC Outbound Yes No

38883 UDP Custom Server ACC Inbound No Yes

51000 to UDP RTP/ Media ACC Both No Yes

443 TCP HTTPS Avigilon Internet Outbound Yes Yes

443 TCP HTTPS Usage Internet Outbound Yes Yes

443 TCP HTTPS Usage Internet Outbound Yes Yes

443 TCP HTTPS Licensing Internet Outbound Yes Yes

©2024, Avigilon Corporation. All right reserved. 14

Port Port Type Protocol Services Network Direction Encrypted Optional

38880 TCP HTTPS API ACC Both Yes No

38881 TCP HTTPS API, ACC Both Yes No

38882 UDP Custom Avigilon Internet Both Yes No

38883 UDP Custom Usage Internet Both No Yes

38884 UDP NTP Usage Internet Inbound No Yes

38980 TCP Postgres Database ACC Both Yes No

38981 TCP Postgres Database ACC Both Yes No

38982 TCP HTTPS Clusterin ACC Both Yes No

38983 TCP MQTT Clusterin ACC Both Yes No

3702 TCP WS- Onvif ACC Both No Yes

51000 to UDP RTP/ Media ACC Both No Yes

©2024, Avigilon Corporation. All right reserved. 15

Port Port Type Protocol Services Network Direction Encrypted Optional

59595 UDP HTTP Pelco Pelco Inbound No Yes

8443 TCP HTTPS Web Integratio Inbound No Yes

443 TCP HTTPS Web Integratio Inbound No Yes

1900 UDP SSDP Web SSDP Both No Yes

49152 TCP SSDP Web SSDP Inbound No Yes

5353 UDP MDNS Web MDNS Both No Yes

443 TCP HTTPS, Avigilon Internet Outbound Yes Yes

©2024, Avigilon Corporation. All right reserved. 16