Yousuf Sala, M

Contact
+17788795351 (Mobile)
Yousef A. Salam
[email protected] MBA | CSPO® | Ex-TELUS & Vodafone, CRC Site Manager
om Canada
www.linkedin.com/in/
yousefabdulsalam (LinkedIn) Summary
Experienced global professional with over 17 years of expertise in
Top Skills
Product Management, Retail Management and Regional Operations
Contract Terms
Management at TJX Canada, Vodafone, TELUS, and the Canadian
Creative Ideation
Red Cross.
Sales Target Management
Holder of an MBA, CSPO, and finishing my PMP, along with

Languages
additional certifications in Operations and Product Management.
English (Full Professional)
Fluent in both English and Arabic languages.
Arabic (Native or Bilingual)
Certifications
Experience
Become Your Own Boss
What Is Web3? TJX Canada – Winners, Marshalls, HomeSense
Financial Accounting 099 Retail Management
Transitioning from Waterfall to Agile February 2024 - Present (7 months)
Project Management
Cert Prep: Scrum Master
Canadian Red Cross
Emergency Senior Site Operations Manager
Honors-Awards February 2022 - Present (2 years 7 months)
5 Years Appreciation Vancouver, British Columbia, Canada
Hero Nomination Volunteering Role
Best Business Partner - Channel
• Efficiently coordinate response efforts at emergency sites.
Operations
• Lead and manage a team of volunteers and staff in executing emergency
Best Business Partner - Business
Development response tasks.
Retail Manual Project Apperciation • Collaborate with the affected community, local authorities, and stakeholders
to understand needs and involve them in decision-making.
• Demonstrate adaptability to quickly respond to changing circumstances and
make informed decisions in high-stress situations.
• Participate in and lead deployments to emergency sites as required, ensuring
the effective implementation of response strategies.
• Provide emergency support to the province by coordinating resources,
personnel, and logistics to address regional disasters and crises.
Self Employed
Product, Management and Operations Consultant
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March 2023 - Present (1 year 6 months)
Vancouver, British Columbia, Canada
• Agile product consultation in both Tech & Telecom industry using Scrum &
Kanban
• PESTEL and SWOT Analysis
• Profitability Analysis
• Business Strategy
Surrey Food Bank

Board Member - Non Executive Director
March 2023 - February 2024 (1 year)
Surrey, British Columbia, Canada
Volunteering Role
Helped the president in setting up a strategy for poverty reduction program in
Surrey
TELUS
Sr Product Manager
April 2022 - April 2023 (1 year 1 month)
Vancouver, British Columbia, Canada
Product Manager for Cloud B2B SaaS Fiber Platform (Using Scrum)
o Worked directly with the scrum master, developers and UI/UX team.
o Built ten features like (Product instance table, Speed per premise, Potential
sales premise, churn prediction model..)
• Ready for sale Planning in MDU and SFU
• Fiber to the building - ETTS project prime
• Managed E2E Customer Lifetime Value (CLV) for Consumer HSIA
• Managed In-Home Wi-Fi Revamp Project (Wireless Portfolio) (Using Kanban)
Vodafone
12 years 10 months
Product Manager
May 2018 - December 2021 (3 years 8 months)
Doha, Qatar
• Managed Home internet backlog prioritization with the projects team.

• Worked directly with the scrum master, developers and UI/UX team
• Managed yearly roadmap/strategy planning for 4G – 5G and fixed segments.
• Revenue/ARPU incremental with a yearly target
• Base Management (Churn, Retention, and Plan Upgrades)
• Managed 2M $ yearly budget (OPEX & CAPEX)
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• Managed lead generations from different channels
• Performance reporting for CEO trade review
• Created business cases for new products, offers, and promotions.
• Regular Market research for NPS and customers Insights
Regional Operations Manager

September 2015 - May 2018 (2 years 9 months)
Doha, Qatar
• Led and managed two commercial operations channels, “31 retail stores.”
• Managed 150 staff buildings for the retail team campus.
• Maintained and managed staff knowledgebase
• Monthly Sales Target (Retail, Mass Market, Key Accounts)
• Channels performance and P&L For (Retail, Mass Market, Key Accounts)
• Managed retail logistics and inventory, Value Chain Model
• Worked on Contracts negotiation (commercial operations SPOC with SCM
for
vendor’s contracts)
• Managed the channel’s communication.
• Process and procedure improvements lead
• Created the 1st full E2E SOP channel operations manual in Vodafone
Qatar’s history that helped Vodafone to obtain Quality ISO Certificate
• Store rollout projects – led opening project for eight new retail stores
Retail Sales District Manager

April 2012 - August 2015 (3 years 5 months)
Doha, Qatar
Retail Store Manager

November 2010 - April 2012 (1 year 6 months)
Doha, Qatar
Retail Sales Advisor

March 2009 - November 2010 (1 year 9 months)
Doha, Qatar
Axiom Telecom
Nokia Campaigns Coordinator
March 2008 - March 2009 (1 year 1 month)
Dubai, United Arab Emirates
Various Mobile Shops

Sales Specialist
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June 2005 - December 2008 (3 years 7 months)
Damascus, Damascus Governorate, Syria
Education
University Canada West
Master of Business Administration - MBA · (April 2023 - June 2024)
Nile Valley University

Bachelor's Degree , Business Administration · (2010 - 2014)
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Contact

Holder of an MBA, CSPO, and finishing my PMP, along with

Surrey Food Bank

• Managed Home internet backlog prioritization with the projects team.

Regional Operations Manager

Retail Sales District Manager

Retail Store Manager

Retail Sales Advisor

Various Mobile Shops

Nile Valley University

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