INTERNATIONAL ISO

STANDARD 30415

First edition
2021-05

Human resource management —

Diversity and inclusion
Management des ressources humaines — Diversité et inclusion

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ISO 30415:2021
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Reference number
ISO 30415:2021(E)

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Contents Page

Foreword...........................................................................................................................................................................................................................................v
Introduction................................................................................................................................................................................................................................. vi
1 Scope.................................................................................................................................................................................................................................. 1
2 Normative references....................................................................................................................................................................................... 1
3 Terms and definitions...................................................................................................................................................................................... 1
4 Fundamental D&I prerequisites............................................................................................................................................................ 4
5 Accountabilities and responsibilities.............................................................................................................................................. 4
5.1 General............................................................................................................................................................................................................ 4
5.2 Organizational governance............................................................................................................................................................ 5
5.3 Organizational leadership.............................................................................................................................................................. 5
5.4 Organizational delegated responsibilities for D&I.................................................................................................... 6
5.5 Individual responsibilities............................................................................................................................................................. 6
6 D&I framework........................................................................................................................................................................................................ 7
6.1 General............................................................................................................................................................................................................ 7
6.2 Actions............................................................................................................................................................................................................. 7
6.3 Measures....................................................................................................................................................................................................... 8
6.4 Outcomes...................................................................................................................................................................................................... 8
7 Inclusive culture..................................................................................................................................................................................................... 9
7.1 iTeh STANDARD PREVIEW
General............................................................................................................................................................................................................ 9
7.2 Actions............................................................................................................................................................................................................. 9
7.3 (standards.iteh.ai)
Measures.................................................................................................................................................................................................... 10
7.4 Outcomes................................................................................................................................................................................................... 10
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8 Human resource management life cycle....................................................................................................................................11
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8.1 General.........................................................................................................................................................................................................
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8.2 Workforce planning.......................................................................................................................................................................... 11
8.2.1 General................................................................................................................................................................................... 11
8.2.2 Actions.................................................................................................................................................................................... 11
8.2.3 Measures............................................................................................................................................................................... 12
8.2.4 Outcomes.............................................................................................................................................................................. 12
8.3 Remuneration........................................................................................................................................................................................ 12
8.3.1 General................................................................................................................................................................................... 12
8.3.2 Actions.................................................................................................................................................................................... 13
8.3.3 Measures............................................................................................................................................................................... 13
8.3.4 Outcomes.............................................................................................................................................................................. 13
8.4 Recruitment............................................................................................................................................................................................. 14
8.4.1 General................................................................................................................................................................................... 14
8.4.2 Actions.................................................................................................................................................................................... 14
8.4.3 Measures............................................................................................................................................................................... 15
8.4.4 Outcomes.............................................................................................................................................................................. 15
8.5 Onboarding.............................................................................................................................................................................................. 15
8.5.1 General................................................................................................................................................................................... 15
8.5.2 Actions.................................................................................................................................................................................... 15
8.5.3 Measures............................................................................................................................................................................... 16
8.5.4 Outcomes.............................................................................................................................................................................. 16
8.6 Learning and development........................................................................................................................................................ 17
8.6.1 General................................................................................................................................................................................... 17
8.6.2 Actions.................................................................................................................................................................................... 17
8.6.3 Measures............................................................................................................................................................................... 18
8.6.4 Outcomes.............................................................................................................................................................................. 18
8.7 Performance management......................................................................................................................................................... 18
8.7.1 General................................................................................................................................................................................... 18

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8.7.2 Actions.................................................................................................................................................................................... 19
8.7.3 Measures............................................................................................................................................................................... 19
8.7.4 Outcomes.............................................................................................................................................................................. 19
8.8 Succession planning......................................................................................................................................................................... 20
8.8.1 General................................................................................................................................................................................... 20
8.8.2 Actions.................................................................................................................................................................................... 20
8.8.3 Measures............................................................................................................................................................................... 21
8.8.4 Outcomes.............................................................................................................................................................................. 21
8.9 Workforce mobility........................................................................................................................................................................... 21
8.9.1 General................................................................................................................................................................................... 21
8.9.2 Actions.................................................................................................................................................................................... 21
8.9.3 Measures............................................................................................................................................................................... 22
8.9.4 Outcomes.............................................................................................................................................................................. 22
8.10 Cessation of employment............................................................................................................................................................. 23
8.10.1 General................................................................................................................................................................................... 23
8.10.2 Actions.................................................................................................................................................................................... 23
8.10.3 Measures............................................................................................................................................................................... 23
8.10.4 Outcomes.............................................................................................................................................................................. 24
9 Products and services — design, development and delivery...............................................................................24
9.1 General......................................................................................................................................................................................................... 24
9.2 Actions.......................................................................................................................................................................................................... 24
9.3 Measures.................................................................................................................................................................................................... 25
9.4 Outcomes................................................................................................................................................................................................... 25
10 Procurement and supply chain relationships......................................................................................................................25
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10.1 General......................................................................................................................................................................................................... 25
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10.2 Actions.......................................................................................................................................................................................................... 26
10.3 Measures.................................................................................................................................................................................................... 26
10.4 Outcomes...................................................................................................................................................................................................
ISO 30415:2021 26
11 External stakeholder relationships................................................................................................................................................27
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11.1 General.........................................................................................................................................................................................................
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11.2 Actions.......................................................................................................................................................................................................... 27
11.3 Measures.................................................................................................................................................................................................... 28
11.4 Outcomes................................................................................................................................................................................................... 28
Annex A (informative) Self-assessment checklist.................................................................................................................................29
Bibliography.............................................................................................................................................................................................................................. 42

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Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www​.iso​.org/​directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www​.iso​.org/​patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
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World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www​.iso​.org/​
iso/​foreword​.html. (standards.iteh.ai)
This document was prepared by Technical Committee ISO/TC 260, Human resource management.
ISO 30415:2021
Any feedback or questions on this document should be directed to the user’s national standards body. A
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be found at www​.iso​.org/​members​.html.

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Introduction
Developing an inclusive workplace requires an ongoing commitment to diversity and inclusion (D&I)
to address inequalities in organizational systems, policies, processes and practices, as well as people’s
conscious and unconscious biases and behaviours.
In today’s increasingly interconnected world, recognizing and leveraging D&I can be critical for
organizations seeking to increase innovation, and enhance their resilience, sustainability and reputation.
Each organization is different and decision makers need to determine the most appropriate approach
for integrating D&I into their strategy and business processes, based on their organizational context.
To achieve D&I objectives, organizations need to be brave and committed to actively tackling sensitive
issues and addressing non-inclusive behaviours and cultural norms, and unfair and discriminatory
organizational practices, whether these are developed by people or associated with technologies.
Fostering a diverse and inclusive organizational culture can enable individuals and teams to thrive
and do their best in conditions that enable effective collaboration and participation. Building fairer,
more inclusive, socially responsible organizations can help people, regardless of identity, background
or circumstance, to access work and develop knowledge, skills and abilities critical to their personal
development and well-being.
This document is relevant to the following United Nations Sustainable Development Goals: (5) Gender
Equality; (8) Decent Work and Economic Growth; (9) Industry, Innovation and Infrastructure; and (10)
Reduced Inequality, and is guided by the principles of human rights at work.[11] Additionally, it is linked
to ISO 30408.
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This document supports organizations to embed D&I in their workplaces (see Figure 1) by providing
guidance and methods on: (standards.iteh.ai)
a) prerequisites for demonstrating ongoing commitment to D&I;
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b) accountabilities and responsibilities for D&I;
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c) approaches to valuing diversity and fostering development of an inclusive workplace; and
d) identifying D&I objectives, opportunities and risks, actions, measures, outcomes and impacts.

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Figure 1 — Organizational diversity and inclusion
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This document applies to the human resource management life cycle, delivery of products and services,
supply chain relationships, and relationships with external stakeholders to ensure equity, fairness
and equality. It encourages organizations to use a continual improvement plan, do, check and review
approach. It is intended to help organizations achieve D&I objectives, evaluate the impact on people,
communities and society, and meet sustainable development goals. It can also support independent and
external validation of organizational approaches to embedding D&I in the workplace. To facilitate the
use of this document by organizations, a checklist of the document’s D&I actions is included in Annex A.

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INTERNATIONAL STANDARD ISO 30415:2021(E)

Human resource management — Diversity and inclusion

1 Scope
This document provides guidance on D&I for organizations, including their governance body, leaders,
workforce and recognized representatives, and other stakeholders. It is intended to be scalable to the
needs of all types of organizations in different sectors, whether in public, private, government or non-
governmental organizations (NGO), regardless of size, type, activity, industry or sector, growth phase,
external influences and country-specific requirements.
This document presents fundamental prerequisites for D&I, associated accountabilities and
responsibilities, recommended actions, suggested measures and potential outcomes. It recognizes
that each organization is different and that decision makers need to determine the most appropriate
approach to embedding D&I in their organization, based on the organization’s context and any
disruptive challenges that emerge.
This document does not address the specific aspects of relations with labour unions or work councils,
or country-specific compliance, legal requirements or litigation.

2 Normative references
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The following documents are referred to in the text in such a way that some or all of their content
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constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 30415:2021
ISO 30400, Human resource management — Vocabulary
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3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 30400 and the following apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https://​w ww​.iso​.org/​obp
— IEC Electropedia: available at http://​w ww​.electropedia​.org/​
3.1
accessibility
extent to which workplace environments, systems, and organizational products and services are
accessible and can be used by the broadest range of people
3.2
accommodate
adapt to or adjust to
Note 1 to entry: The aim of accommodating specific needs is to enable people with differing abilities to gain
access to work and contribute to the organization.

Note 2 to entry: Adjustments can vary according to differing abilities, specific individual needs and circumstances.
For example, having organizational policies that cover making adjustments to premises, working hours, job
responsibilities and equipment, and providing accessible information and assistive technologies, as well as time
for treatment and rehabilitation, when applicable.

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3.3
accountability
obligation of a person or organization to account for their activities or accept responsibility for those
activities
Note 1 to entry: The activities can, for example, include the completion of a deliverable or task, and accepting
responsibility can involve disclosing the results of the activities in a transparent manner.

[SOURCE: ISO/TS 21089:2018, 3.3.1, modified — Variable characteristics of the concept moved to Note
1 to entry.]
3.4
adverse impact
outcome that is disadvantageous and potentially discriminatory for individuals and groups of people
3.5
bias
tendency, inclination or opinion that is preconceived or unreasoned that hinders impartial judgement
Note 1 to entry: Bias can be unconscious, conscious or systematic.

[SOURCE: ISO 30400:2016, 9.2, modified]

3.6
decent work
work performed in conditions of freedom, equity, security and human dignity
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[SOURCE: ISO 26000:2010, 6.4.1.1, Box 8, modified]
3.7
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diversity
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influence the identities and perspectives that people bring when
interacting at work.

Note 2 to entry: Diversity can support the development of workplace environments and practices that foster
learning from others to gain diverse perspectives on inclusiveness (3.12).

Note 3 to entry: Diversity dimensions include the demographic and other personal characteristics of the
workforce, for example age, disability, sex, sexual orientation, gender, gender identity, race, colour, nationality,
ethnic or national origin, religion or belief, as well as characteristics related to socio-economic context. These
are often identified and agreed upon dimensions, which can be associated with legal requirements in different
jurisdictions.

[SOURCE: ISO 30400:2016, 9.1, modified —Note 2 to entry modified and Note 3 to entry added.]
3.8
employee resource group
ERG
people with shared demographic and other diversity (3.7) dimensions, and their allies
Note 1 to entry: An ERG generally consists of people who join together in a network to share experiences and
beliefs, and to promote diversity and inclusion (3.12) in the workplace.

Note 2 to entry: ERGs can contribute to an organization’s approach to D&I, and promote, lead and provide support
for D&I objectives.

Note 3 to entry: Organizations can support the role and contribution of an ERG by allocating a budget and
identifying a leadership team sponsor.

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3.9
equality
state of being equal, especially in status, rights, opportunities or outcomes
3.10
equity
principle that policies, processes and practices should be fairly applied and individual needs recognized
3.11
fairness
principle that everyone should be subject to procedures that are equitable and, as far as possible, free
from systematic bias (3.5)
3.12
inclusion
inclusiveness
practice of including all stakeholders in organizational contexts
Note 1 to entry: Inclusion can involve stakeholders from different groups being accepted, welcomed, and enabled
to have a voice (3.19) and develop a sense of belonging.

Note 2 to entry: Inclusion can also involve offering opportunities to people on the basis of their knowledge, skills
and abilities, as well as providing access to resources that enable their participation.

[SOURCE: ISO 30400:2016, 9.5, modified —Note 1 to entry revised and Note 2 to entry added.]
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inclusive culture
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values, beliefs and practices that influence the conduct and behaviour of people and organizations by
including and valuing the perspectives and contributions of the broadest range of stakeholders
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conduct that promotes inclusion (3.12)
Note 1 to entry: Organizations can enable conditions that encourage inclusive behaviour.

Note 2 to entry: Individuals within an organization demonstrate inclusive behaviour when they enable everyone
to have a voice (3.19) and accept and value the perspectives and contributions of every stakeholder.

3.15
intersectionality
combination of one or more diversity (3.7) dimensions and other personal characteristics that are part
of a person’s identity
Note 1 to entry: These diversity dimensions and personal characteristics intersect, such that each is linked to the
other, and influence a person’s life and work experiences.

3.16
onboarding
process of welcoming people into the organization, its culture, expectations, policies, people and
their roles
Note 1 to entry: The approach to onboarding can depend on the type and size of the organization, complexity of
the job, and the knowledge, skills and abilities of the person.

Note 2 to entry: Onboarding can help people adjust or acclimatize to a new work environment, role and
responsibility, and also help the workforce and the organization to adjust to its new members.

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3.17
organizational governance
system by which an organization makes and implements decisions in pursuit of its objectives
[SOURCE: ISO 26000:2010, 2.13]
3.18
outreach
activities undertaken by an organization to engage with a broader group of stakeholders
3.19
voice
way people communicate their views and influence matters that affect them
Note 1 to entry: Voice can include workforce views on employment and organizational issues, which can enable
participation and involvement of people in influencing organizational decision-making.

Note 2 to entry: Voice can be evident through formal and informal mechanisms, including engagement surveys,
employee resource groups (3.8), and consultations and negotiations that involve workforce representatives,
labour unions or work councils where they exist.

Note 3 to entry: Voice can include communications from customers, people in the supply chain and other external
stakeholders, expressing expectations and concerns.

4 Fundamental D&I prerequisites

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Collectively, the following prerequisites are fundamental to implementing the guidance in this
document, demonstrating commitment to D&I and developing an inclusive organization:
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— Recognizing diversity: valuing all people intrinsically, individually and as groups, appreciating
how different diversity dimensions intersect, and acknowledging that demographic and other
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personal characteristics can possibly be protected by law and regulation.
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— Governing effectively: exemplifying and promoting leadership commitment to D&I through the
use of inclusive organizational governance systems, policies, processes, practices and operations.
— Acting accountably: acting in an ethical and socially responsible manner, promoting productive
employment and decent work for all.
— Working inclusively: enabling and developing an accessible and respectful workplace environment
that fosters inclusion and a sense of belonging.
— Communicating inclusively: recognizing and responding to the needs of people who access,
understand and relate to communications in different ways.
— Advocating and championing D&I: actively influencing and promoting inclusive organizational
practices and stakeholder relationships.

5 Accountabilities and responsibilities

5.1 General
The organization’s governing body and senior leadership are accountable for developing D&I principles
and objectives, which should be delivered through a D&I framework. The principles and objectives
should be aligned with Clause 4 prerequisites, and integrated into the organization’s policies, processes
and practices, for human resource management, products and services, and supply chain and external
stakeholder relationships. They are also accountable for ensuring that resources, time, support and
adequate funding is available for D&I initiatives and activities.

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D&I responsibility should be delegated to people with expertise and understanding of D&I. People
who have delegated responsibilities for D&I, people management and stakeholder relationships
are accountable for planning, implementing and monitoring policies, processes and practices, and
reviewing their effectiveness in achieving D&I objectives.
Everyone in the organization has a role and responsibility in the realization of D&I principles, and in
establishing and maintaining an inclusive culture at work. When people work inclusively, ideas and
contributions of all stakeholders are welcomed and respected, which can result in a competitive
advantage for the organization.

5.2 Organizational governance

To ensure that the organization’s D&I principles and objectives are aligned with its vision, mission,
values and strategy, its governing body should have accountability for:
— directing senior leaders to establish D&I principles and objectives, and allocation of resources to
achieve them;
— demonstrating commitment to D&I and role modelling behaviours that are consistent with D&I
principles, shared values and beliefs;
— challenging and addressing behaviour that is inconsistent with D&I principles and ensuring that
people who challenge inappropriate behaviour, and those who are affected by it, are protected and
supported; and
— holding senior leaders to account when evaluating the organization’s D&I opportunities and risks,
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outcomes. (standards.iteh.ai)
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The organization’s leaders should be active advocates and champions of D&I and have accountability
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and responsibility for:
— establishing D&I principles and objectives and a supporting framework to realize these;
— facilitating an inclusive organizational culture by establishing D&I expectations and accountabilities,
communicating these to all stakeholders, and fostering inclusive relationships and shared values
with them;
— demonstrating their commitment by role modelling inclusive behaviour, setting behavioural
expectations for the workforce, challenging and addressing inappropriate behaviour, and
recognizing and rewarding D&I inclusive practices and behaviours;
— designating responsibility for achieving D&I objectives to those who lead functional areas in the
organization;
— ensuring that the organization’s systems, policies, processes and practices across all functional
areas align with its D&I principles and objectives;
— allocating resources to achieve D&I objectives, for example sponsoring initiatives, ERGs and
steering committees, including allocation of time and support for participating and contributing to
the achievement of D&I objectives;
— reviewing the outcome and impact of their products and services on market segments and the
broadest range of stakeholders; and
— ensuring that the organization’s annual report includes a clear narrative description of its D&I
opportunities and risks, and progress on achieving D&I objectives, supported by robust evidence
and demographic data of its workforce (see ISO 30414 for guidance on human capital reporting).

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5.4 Organizational delegated responsibilities for D&I

People who are accountable for managing functional areas of the organization should have delegated
responsibility for:
— ensuring that D&I principles are embedded in functional systems, policies, processes and practices;
— sharing D&I knowledge, skills and expertise, and providing advocacy and guidance on policies,
processes and practices that promote a diverse and inclusive organizational culture;
— demonstrating and role modelling inclusive behaviours;
— deploying resources to respond to opportunities, risks, constraints and challenges in order to
achieve D&I objectives;
— fostering an inclusive and diverse workplace by enabling access and adjustments to increase
participation of demographically under-represented groups;
— ensuring policies, processes, practices and decisions about people, as they move into, through and
out of the organization, are evidence-based and supported by checks and balances to mitigate the
effects of bias, including any in existing and emerging technologies;
— promoting the organization’s D&I principles and objectives through all stages of the human resource
management life cycle;
— facilitating open channels of communication so that diverse perspectives are received with respect
and without prejudice; iTeh STANDARD PREVIEW
— enabling a safe environment for D&I issues, concerns and complaints to be raised, and ensuring
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— ensuring that stakeholder feedback is considered ISO 30415:2021
when monitoring the implementation of policies,
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processes and practices to identify D&I impacts, outcomes, challenges, constraints and trends;
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— promoting the organization’s D&I principles and objectives through contracting arrangements with
the supply chain, relationships with customers and communities, and other external stakeholders;
— identifying and analysing diversity data to measure impacts;
— identifying the criteria and associated measures for D&I that are material to the organization;
— evaluating the impact of policies, processes and practices on the development of an inclusive
workplace, including the movement of people into, through and out of the organization, and other
stakeholders; and
— reviewing and reporting the status and progress against identified D&I objectives, including the
assessment of risk and opportunities, and any recommendations for change and inclusion in the
organization’s annual report.

5.5 Individual responsibilities

Everyone has responsibility for:
— treating colleagues, customers, suppliers and other stakeholders with respect and fairness;
— meeting expectations of the organization’s D&I principles and objectives;
— behaving inclusively, actively fostering inclusion, trust and a sense of belonging; and
— voicing concerns and challenging inappropriate behaviour.

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6 D&I framework

6.1 General
A D&I framework is a supporting structure of interrelated components, which organizations can employ
to contextualize, manage and promote inclusion strategically and cross-functionally. An illustration of
organizational D&I (Figure 1), which is used to structure this document, presents a D&I framework as
a central component, emphasizing its coordinating function in the context of a plan, do, check, review
approach. The D&I prerequisites in Clause 4 are fundamental to the development of an organization’s
D&I framework, which recognizes its organizational context and the need for alignment with its vision,
mission, values, objectives and systems.
An organization’s D&I framework can incorporate and articulate:
— D&I principles and objectives;
— accountabilities and responsibilities;
— D&I actions related to, for example, its HR management life cycle, supply chain, products and
services, and relationships with external stakeholders;
— valid and reliable quantitative and qualitative measures;
— D&I opportunities and risks, including those related to the use of technologies and automated
systems; and
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— potential D&I outcomes and impacts on different stakeholders.
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Using a framework structure can be an effective way to leverage D&I benefits and demonstrate
organizational social responsibility. Designating a leader with accountability for ensuring the
maintenance, continual improvement andISO relevance
30415:2021of the D&I framework is essential to promoting an
inclusive organizational culture. For guidance on sustainable employability, see ISO/TR 30406.
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6.2 Actions
To achieve D&I objectives pertaining to the D&I framework, organizations should:
— designate responsibility for ensuring that the framework is relevant, developed and maintained;
— establish the rationale for D&I;
— ensure organizational leaders articulate their commitment to sponsoring, developing and sustaining
an inclusive organization;
— integrate D&I principles and objectives into organizational policies, processes and practices;
— identify D&I measures which are material to the organization and utilize aggregated and segmented
workforce and other stakeholder data to assess progress;
— inform members of the workforce about the D&I objectives and opportunities to contribute to them;
— align departmental, group, team and individual objectives to D&I objectives;
— identify, monitor and address D&I risks, challenges and constraints, and optimize D&I opportunities;
— review plans, systems, technologies, policies, processes and practices to ensure that they are fair,
equitable and do not adversely impact people, including those related to the use of technologies and
automated systems;
— collect data on workforce and other stakeholder perceptions about the organization’s commitment
to D&I, such as from focus groups, surveys, interviews and external reviews;

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