Dress Code Guidelines

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ASSOCIATE CONDUCT AND BEHAVIOR DRESS CODE

One of the ways Sitel projects a professional image is through personal appearance. Personal
appearance is affected by dress, use of grooming aids and general cleanliness.

Sitel has a ‘business casual’ dress code policy, however, a professional appearance should be
presented at all times. It is expected that Associates will always adhere to appropriate hygiene
and cleanliness in their clothing and personal appearance. Associates may not in any
circumstances (including “theme days”) dress in a manner that is offensive, revealing or
distracting to others.

Generally acceptable clothing in most locations may include:


tennis shoes, sandals, t-shirts, jeans, kakis, sweatshirts, mid-thigh length shorts, or skorts,
sweaters, Capri mid-calf length pants, skirts, dresses, etc. Shoes must be worn at all times, and
appropriate undergarments should be worn and not be visible.

Unacceptable:
Sunglasses, flip flops, slippers, ripped or torn clothing, suggestive or revealing clothing,
loungewear, beachwear or sleepwear items, shorts that do not reach mid-thigh, midriff tops, crop
tops, halter tops, tube tops, “muscle” shirts, mini skirts, backless sundresses, spaghetti straps,
cut-offs, skin-tight or see-through clothing.

Potentially offensive or obtrusive clothing or accessories is also not acceptable as


indicated below:
_ Clips, pins, rings and all other decorative items through or on, eyebrows, nose, tongue, or lips, if
they directly affect the ability to perform your job.
_ Potentially offensive or controversial jewelry, tattoos or clothing which contains signs, symbols
or slogans that are considered offensive or controversial, in the Company’s sole and exclusive
judgment to the general population.

In questionable situations, an Associate’s supervisor/manager or Human Resources Department


retains the right to decide whether an Associate’s attire is appropriate. If the attire is deemed to
be inappropriate, the Associate may be required to change their attire. Any time off given to a
non-exempt Associate in such a circumstance (for example to return home to change) will not be
paid, nor will Associates be allowed to use paid time off.

Failure to return to work as directed may be considered as job abandonment and may result in
corrective action up to and including termination of employment.

The above policy represents minimum dress code requirements. However, each location may
establish more restrictive dress code requirements as appropriate. In addition, management may
on occasion adjust these standards due to special events, guests, or client visits.

These policies supersede any previous communication and are effective September 15, 2007 – Corporate
Human Resources.

Note: Sitel policies are subject to change at any time without notice. Failure to comply with Sitel policies
and/or procedures may result in corrective action up to and including separation of employment. Policies
are in compliance with Federal, State/Provincial and local regulations and laws, where applicable.
Sign Off Sheet

Team Name:_________________
Date:_______________________

Name Date Signature

Immediate Supervisor: ______________________


Date: ______________

These policies supersede any previous communication and are effective September 15, 2007 – Corporate
Human Resources.

Note: Sitel policies are subject to change at any time without notice. Failure to comply with Sitel policies
and/or procedures may result in corrective action up to and including separation of employment. Policies
are in compliance with Federal, State/Provincial and local regulations and laws, where applicable.

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