CCA SCRIPT

PRAYER

This is the RMO Assessment Package. (I Received the assessment package by the
TESDA Representative: 10 Application Form, Self-assessment Guide, Specific
Instruction, Competency Assessment Result Summary, Rating Sheet, 4 Attendance
Sheets and 1 Assessor’s Guide)

1. GREETINGS and INTRODUCTION

Good morning, everyone! Welcome to TESDA Regional Training Center, accredited

Assessment Center in Food and Beverage Services NC II.

My name is Ejay G. Reyes, I am your accredited competency assessor.

2. AKNOWLEDGEMENT

would like to acknowledge the presence of our Assessment Competency Manager

__________________, our Processing Officer ________________ and our TESDA Representative
___________________.

Do not worry about their presence because they are here to oversee the conduct of the
competency assessment and to check if the conduct is in accordance with the prescribed
competency assessment, methodology and procedures. They will no assess you.

3. CHECK ATTENDANCE AND COLLECT ADMISSION SLIP

Before I start, let me first check the attendance. As I call your name please raise your
hand, come in front and present to me your admission slips and consent form then affix your
signature in this attendance sheet. Take note your number in the attendance sheet because
that will serve as your arrangement in the conduct of this assessment.

Name of 1st and 2nd candidate (look in the eye, compare the signature on the admission
slip and attendance sheet and assigned their numbers)

4. APPLICATION FORM AND SELF-ASSESSMENT GUIDE

I have here with me your accomplished application form and self-assessment guide. So,
this is an indication that you know and can perform all the unit of competencies enumerated
in Food and Beverage Services NC II.

THIS IS A PROJECT BASED ASSESSMENT PACKAGED. If you applied for a full

qualification, you must demonstrate competence in all competencies for you to have
NATIONAL CERTIFICATE, if not all, you will be given a certificate of competency on the
competency that you rated competent and if you want to be re-assessed, apply for re-
assessment and repeat the competency rated not yet competent.

5. CONTEXT AND PURPOSE OF THE ASSESSMENT

This is our assessment center, everything you need are all provided, tools/instruments,
supplies and materials and equipment are all here at the assessment area. The purpose of
this assessment is to determine the level of competency.
6. QUALIFICATIONS OR UNITS OF COMPETENCY TO BE ASSESSED

Today, I am going to administer competency assessment for Food and Beverage

Services NC II. It covers the 4 DIMENSIONS OF COMPETENCY and composed of three
competencies: the basic, common and core competency. In the core competency, it covers 6
units namely:
1. Prepare dining room/ restaurant for service
2. Welcome guest and take food and beverage orders
3. Promote food and beverage products
4. Provide food and beverage orders
5. Provide room service
6. Receive and handle guest concerns

7. TASK TO BE PERFORMED AND THE EVIDENCE TO BE COLLECTED

The different task that you are going to demonstrate or perform in Food and Beverage
Services NC II are:
1. Table Napkin – 10 minutes
2. Table Reservation- 15 minutes
3. Table Set-up – 30 minutes
4. Telephone Reservation -5 minutes
5. Room Service – 30 minutes
With the total of 2 HOURS and I will gather these evidences through direct observation
and demonstration with oral questioning.

8. ASSESSMENT PROCEDURES TO BE UNDERTAKEN

To determine your knowledge and skills in Food and Beverage Services NC II, the
assessment method to be used are observation and demonstration with oral questioning. This
assessment method can help to measure your underpinning knowledge and skills.

9. NEEDS OF THE CANDIDATES TO BE CONSIDERED DURING THE ASSESSMENT

For your personal needs and necessity, the restroom is located at the back of this
building and you may take your snack at the canteen, located beside. But once the
assessment started, you are not allowed to leave the premises of this assessment center.

10. ALLOWABLE OR REASONABLE ADJUSTMENT

If you encounter some terms that you are not familiar with, feel free to approach me
and I am willing to translate it in your dialect. Same is true with the instruction, I will translate
it verbally. Do not worry, you will be all treated equally.

11. DO’S AND DON’T’S

1. If you have questions or clarifications concerning the assessment, you may raise it
now. Once the assessment started, refrain from asking questions. It is no longer allowed.
2. In the same token during the assessment, if you have physical or any form of
difficulties do not hesitate to call my attention, so that we can address it immediately.
3. Wear your appropriate PPE for each unit of competency at all times and observe
body mechanics.
4. In case of accidents, please immediately call my attention to give you first aid.
5. Taking photos of the specific instructions is not allowed. Leave you phone and don’t
bring your bag with you so that you can perform the task well.
 6. We observe strict confidentiality when it comes with the assessment results. This is
to ensure the integrity of the assessment. Please refrain from giving away any form of
information that took place during the assessment.

12. RIGHTS AND APPEAL SYSTEM

In any case you have any questions regarding the assessment result, please tell me
immediately.

13. RE-ASSESSMENT PROCEDURES

THIS IS A PROJECT BASED ASSESSMENT PACKAGED. If you applied for a full

qualification, you must demonstrate competence in all competencies for you to have
NATIONAL CERTIFICATE; otherwise, you will be given COC (Certificate of Competency) in the
unit of competency that you are rated COMPETENT. In the Unit of Competency that you are
rate not yet competent, do not worry because you may apply for re-assessment at your own
convenience. Also, if you failed in two consecutive assessments, you will be advised to
undergo a refresher course before applying for re-assessment.

14. OHS REQUIREMENTS

15. PROVIDE A COPY OF SPECIFIC INSTRUCTIONS TO THE CANDIDATE

If you don’t have any questions or clarifications then I am going to distribute the
specific of instructions, please read it carefully and do not hesitate to ask questions right now
and I may be able to translate it from English to your local dialect, if you need assistance then
I am more than willing to assist you. (GIVE SPECIFIC INSTRUCTIONS)

16. CONDUCT ASSESSMENT

All the materials, supplies and PPE needed are located in the tool room. You may get it
now.

So, everybody must be ready now, candidate 1 you may proceed to the assessment
area. The flow of this assessment is one at a time or right after the other. For the other
candidates, please remain in the waiting area and wait for your turn to be called.

17. ACTUAL DEMO

Candidate no. 1, this is the assessment area where you’re going to perform Table
Napkin Folding for 10 minutes. If you have any question, please ask now because once the
assessment started, you can no longer ask me any question. If none, you may start. Time
started at 8:00 so you must finish at 8:10.
Questions: What is the process in doing pyramid folding napkin?
Times up! Please arrange everything and apply the 5S. Proceed to the next
demonstration which is:
2. Table Reservation- 15 minutes
Questions: How do you approach customer?

Times up! Please arrange everything and apply the 5S. Proceed to the next
demonstration which is:
3. Table Set-up – 30 minutes
Questions: How do you arrange silverwares?
 Times up! Please arrange everything and apply the 5S. Proceed to the next
demonstration which is:
4. Telephone Reservation -5 minutes
Questions: How important is suggestive selling?

Times up! Please arrange everything and apply the 5S. Proceed to the next demonstration
which is:
5. Room Service – 30 minutes
Questions: How many times should you knock in a room service?

18. FEEDBACKING

(CALL CANDIDATE NUMBER 1)

How do you feel about the assessment? Based on the result, you met the standard
practices and procedures required, you follow all the procedures correctly and you
impressively apply all the techniques in every unit of competency. You answered confidently
all the questions I asked. Congratulations, you are COMPETENT. Please affix your signature in
the Rating Sheet and CARS.
With regards to the result of the assessment, like I said earlier we observe
confidentiality. You may claim your NATIONAL CERTIFICATE at TESDA PROVINCIAL OFFICE
located at Carig Norte, Tuguegarao City, Cagayan within 3-5 working days after the
assessment prepare an amount of Php 50.00 for the processing fee and passport size picture
with collar and white background.

(CALL CANDIDATE NUMBER 2)

How do you feel now? As I observed, while you were performing the task, maganda
naman ang pamamaraang ginawa mo, naunahan ka lang ng kaba kaya kinulang ka sa oras.
However, as all we know, following instruction is important. As a result, hindi mo na
demonstrate yung required task to be performed, hindi mo nasundan ng tama and
instructions and guidelines at dahil diyan, naapektuhan ang performance mo. I am sorry to
tell you that you are not yet competent. More practice pa sa pag table set up, ok? Do not lose
hope dahil puwede ka pang ma re-assess. You fail now but it doesn’t mean that you are not
good. God bless to your re-assessment. Please sign here. (CARS and RATING)

With regards to the result of the assessment, like I said earlier we observe
confidentiality. If you are not satisfied with the result, you have the right to appeal.

19. SUBMISSION OF DOCUMENTS

SIR/MAAM, I am done with the assessment. Here are al the documents that I used. 9
rated competent and one rated not yet competent