STQA Case Study Group1

Department of Computer Engineering
Course Name & Code: Software Testing and Quality Assurance (410245 (D))
Case Study
Offshore delivery model for an Airline Company
INTRODUCTION
In the Offshore Delivery Model, the entire project is accomplished at the service provider’s
offshore development centre, which is in India. The client deals directly with the offshore team.
Both parties will be communicating regularly through other means of communication to clear
any confusion and issues that may arise. The Offshore Delivery Model is preferred in cases
where the project is well planned, from inception to completion, and the service provider’s
offshore development centre team has a clear understanding of the client’s needs. The offshore
development centre can have a dedicated team catering specifically to the client’s needs, thereby
enabling the service provider to provide the best possible results as expected by the client. The
outcome of such an arrangement will be in perfect compliance to the client’s anticipations.

The advantages of Offshore Delivery Model are:
 Reduced Costs: Low labour costs drastically reduce the project’s overall cost.
 Excellent Results: Clients get high quality work from experienced, talented offshore
resources.
 No Extra Expenses: Client does not have to expand infrastructure to accommodate an
onsite.
 Access to the Most Optimal Resources: Client can have access to the best possible
technology, skilled manpower and equipment, depending on their budgets.

Key Issues/Challenges:
Limited information/No documentation:
There was no document provided only the reference is an existing system.
Technology Challenge:
Within no time the team has adopted the technologies are going to be used in this project
and good team effort was the main key for successful completion of the project.
New Resources:
Due to the strict timelines hired new resource from the different project and took little
time to transfer the knowledge.
Parallel Development and Testing:
Though the project was split-up into itemized sheets that the team were working on. But
at the end, these Google Sheets were supposed to be integrated as single Lambda
functions and it has to be well tested after its integration at different stages while it was
evolving. Hence there were iterations going on at both ends which depicts a cycle of
development, testing, integration and then testing it again to check if it is working fine.
The Results:
The result was, the project got delivered on time and the client was happy and gratified with the
requirement fulfilled that were proposed in the scope of the project.
The summary of the result can be outlined as:
Speed development:
With the daily interactions with the client and faster response for the queries from the offshore,
the development and testing completed on time.
Good support from management:
With the management support and encouragement when team had faced struggles due to limited
technical knowledge and slowly client got confidence about team improvement.
Post deployment support:
The Post deployment support as discussed above is the added advantage they got from us.
Successful on-time delivery:
Finally, as an outcome the project succeeded to be delivered on time to their client having them
happy with quality and functionalities required.

Conclusion:
The strategic implementation of an offshore delivery model emerged as a game-changer for
SkyConnect Airlines. By partnering with an offshore provider, the airline effectively tackled its
operational challenges, unlocked cost efficiencies, and consistently delivered high-quality
services across its global operations. This transformative approach not only solidified
SkyConnect Airlines' competitive position in the aviation sector but also positioned it for
sustained growth in a rapidly evolving market
Group Members
Roll No Name
1 Aher Dipak Vilas
2 Aher Tejaswini Kailas
3 Ahire Pranali Anil
4 Argade Ganesh Sunil
5 Bagul Ganesh Kashinath
6 Baria Jahanvi Tusharbhai

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Department of Computer Engineering

Offshore delivery model for an Airline Company

outcome of such an arrangement will be in perfect compliance to the client’s anticipations.

 No Extra Expenses: Client does not have to expand infrastructure to accommodate an

technology, skilled manpower and equipment, depending on their budgets.

Limited information/No documentation:

There was no document provided only the reference is an existing system.

time to transfer the knowledge.

Parallel Development and Testing:

requirement fulfilled that were proposed in the scope of the project.

The summary of the result can be outlined as:

the development and testing completed on time.

Good support from management:

Post deployment support:

Successful on-time delivery:

happy with quality and functionalities required.

The strategic implementation of an offshore delivery model emerged as a game-changer for

operational challenges, unlocked cost efficiencies, and consistently delivered high-quality

sustained growth in a rapidly evolving market

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