Hi there! My name is Thao and I'm 19 years old. I'm thrilled to be a student at FPT University.

Let me introduce myself. I'm originally from An Giang province, but now I’m based in Can Tho
city. Now I am pursuing a major in international business. In today's world, technology is rapidly
advancing, and it's crucial to showcase our talents and abilities to stay relevant. After I graduate,
I plan to start my career as a sales staff member to gain valuable experience and adapt to new
environments. I understand that it may be challenging, but my goal is to become a sales manager,
so giving up is not an option for me. Besides, I have a keen interest in reading books, particularly
those that focus on critical thinking, and I enjoy listening to music. Reading not only expands my
knowledge but also helps me gain valuable life experiences, enabling me to adapt to different
environments and improve myself.

Hi! My name's Thao. I'm 19 years old. I'm very glad to be a student at FPT university and now I
will introduce myself. I'm originally from An Giang province but now I'm based in CanTho city.
Besides, the major I pursue is international business. As you know now we live in a world of
technology and we will be replaced at any time if we don't try our best and show our talented that
technology can’t replace. As the major I pursue when I’m graduate I’ll begin with sales staff to
learn more experience and try to adapt with new environment, it will be difficult for me at that
time but my target is to become a sales manager so it’s no reason for me to give up. Especially,
I'm really interested in reading books like critical thinking and listening to music. When I read
books not only I can widen my knowledge but also furthermore I can learn more experiences
about my life so then I can improve myself appropriate for the environment.
Topic 1: Talk about a time when you communicated with a poor communicator from a company
or service. You should include:
- Place where the person works
- Content of the conversation
- Reasons why you think he/she is bad at communicating
- Your feelings about it.
A: Have you ever had a bad experience when you buy something? I mean, the staff were poor
communicators and had poor behavior.
B: Can you tell me more about that experience?
A: Yesterday, I went to the store to buy a computer. I had chosen a laptop that suited my needs
and had done some research on it beforehand, but I wanted to get more information about it.
However, the store staff gave me a bad feeling. It seemed like they didn't value the customers
and didn't show any respect towards them.
B: That's a bad experience.
A: Yes, but I think it can be overlooked and forgiven. So I continued to inquire about other
laptops. I asked them for information, but they always said, "Oh, wait a minute," and then I saw
them searching for the information on the web. They didn't demonstrate professionalism or
responsibility in their work. When it came to discussing the warranty policy, incentives, or the
advantages and disadvantages of the laptop, I felt like the previous staff member was new, so I
asked another staff member for help.
B: Was it better?
A: Yes, but the experience left a bad taste in my mouth. I felt that the service quality in the store
was poor. I believe the store needs to provide more training for its employees on marketing,
communication, and understanding customer needs. So, I sent feedback after purchasing the
laptop.
B: That's the right decision. Hopefully, the store will provide a better experience for you and
others in the future.

Topic 2: Talk about a brand's advertising campaign that you have heard or seen. You should
include:
- Name of the brand
- Its country of origin Its target market
- The advertising campaign that the brand uses
- Your feelings about it

A: Hey, have you seen the latest Starbucks campaign?

B: No, I haven't. I have too much things to do so I don’t have time to update new. What's it
about?

A: They're promoting their new seasonal drinks. Starbucks, you know, the coffee brand from the
United States.

B: Oh, right. They always have something new in their campaign to attract more customer and
scale expansion. Who are they targeting with this campaign?

A: It seems like they're targeting a broad audience, people who appreciate the premium quality
and the experience Starbucks offers.
B: What kind of advertising are they using at that time?

A: They used social media posts and some engaging video ads. It's all about connecting with
friends over coffee and taking a break from the digital world. That appropriate with almost
people these day right?

B: That's pretty smart. It's like they're selling an experience, not just coffee.

A: Exactly! I love the ways they create this whole atmosphere around their brand. It's not just
about the drink; it's the feeling you get when you walk into a Starbucks or meet someone there.
B: I get what you mean. Their campaigns always have a way of making you feel part of
something bigger.

Topic 3: Talk about companies’ successful partnership you know. You should include:
- Name of companies
- Their location
- Time when they established their partnership
- Their products/business
- Reasons why you think their partnership is successful.
A: Do you know what successful partnership between that company and another company?
B: yah I know, I have learn this topic before on Internet and newpaper. As I know, the
relationship between Nike and Apple is so hit. They had operation in 2016 to create a line of
products that combine sports and music.
A: that’s unique combination, right?
B: Yah, but not the end of it. They continued to innovate with the **Apple Watch and Nike**.
It's a perfect example of how two companies from different industries can create something new
and valuable. Nike brought the sports expertise, and Apple brought the tech innovation.
A: yah. They are smart about leveraging each other's strengths to bring more revenue for both of
company. That cooperation will attract more customer who refer both of sport and technology.
B: It's a partnership that shows how collaboration can lead to greater innovation and open up
new opportunities for both companies.
A: Definitely. It's been over a decade, and their partnership is still going strong. It's a testament
to their strategic alignment and shared vision for the future.

Topic 4: Talk about someone you know who finds satisfying about his/her work. You should
include:
- The person’s name
- His/her occupation
- His or her achievements in his/her work
- Factors that drive his/her job satisfaction
A: You seem very focused on your studies. Can you share some tips with me? Who inspired
you?

B: You want some tips? Oh, sorry, but I don't have any tips. I'm inspired by my sister, who chose
the same major as us. Besides, she has achieved a lot in her job so far.

A: That sounds great. I'd like to know more about her, if that's okay. How does she inspire you?

B: Of course. Her name is Ngoc, and she's a sales manager at Yakult company. Initially, she was
a sales staff. You might think that most companies prefer to hire men for that position. Do you
know why?

A: Does that position require something that women can't do?

B: Yes, being a sales staff requires good health and physical strength to carry things. So, it's
challenging for women to do it as fast and effectively as men. Despite that, my sister always
gives her best. As a result, she gained the trust of her boss and was promoted to sales manager.
And I asked her the process to be sales manager….She always sets targets and plans for the team
to achieve their goals. It’s not only have to reach the team target but also she has to manage the
process of each member to ensure that they work in the right ways
A: She sounds impressive.

B: It's not easy to be a sales manager.

B: She says that this is her dream job. She loves interacting with customers and providing them
with the best service. She's an idol for me and someone I aspire to become in the future.

A: That's wonderful.

Topic 5: Talk about a company you know failed to manage risks. You should include:
- Name of the company
- Its location
- Its business/products
- Possible causes for its failure.
A: Did you hear about the issues McDonald's faced with their supply chain?

B: McDonald's? The fast-food giant with the Big Macs and Happy Meals? What kind of
challenges they face with?

A: They struggled with the complexities of their global supply chain. It seems they
underestimated the risks, and it led to some operational disruptions.

B: That sounds like a management oversight. Weren't they prepared for such risks?

A: You'd think so, but the COVID-19 crisis really tested their strategies. They had to quickly
adapt to changing conditions, it show that the company has weaknesses in their risk
management.
B: I guess no company is immune to such crises. It must have been tough to navigate through
that.

A: Definitely. And it wasn't just the pandemic. They've also faced criticism for failing to protect
workers from workplace violence and other safety issues.

B: It's a reminder of how important it is to have robust risk management practices, especially for
such a large and visible company.

A: True. It's a lesson for all businesses on the importance of being prepared for the unexpected
and continuously improving risk management strategies.

Topic 6: Talk about a successful financial services institution that you know. You should include:
- Name of the company
- Its location
- Time of its establishment
- Factors that contribute to its success
A: you look serious, what’re you looking for?
B: Have you ever heard of the Yakult company which is famous for its probiotic drinks?
A: Yes, I have ever heard it before but I don’t know it clearly, can you tell me more information
about it?
B: It's quite a successful business that was established back in 1935 in Japan.
A: Oh, that's quite a history! But what makes them so successful? Or What impression does it
leave on you? Is there any especially?
B: Well, they have a unique business model that includes a direct sales force known as "Yakult
Ladies," who play a vital role in their growth. They also research and try to develop their
products, which helps them stay at the forefront of health and wellness innovation.
A: I see. So, their success isn't just about the product, but also how they connect with customers
and continue to innovate.
B: yeah. Their approach to business has allowed them to expand globally, which means they
have a lot of branches in other countries, including VietNam to approach more customers around
the world maintaining a strong brand image and contributing to health and happiness worldwide.
Besides, they also create many campaigns that interact with more customers. So that is the
reason or the factor they successful.
A: that’s great

Topic 7: Talk about a time when you received excellent customer service. You should include:
- Time when you experienced the service
- Its provider
- Its description
- Your feelings about ii
A: Have you ever had an exceptional experience when buying something? I mean, where the
staff were excellent communicators and showed outstanding behavior?

B: Can you share more about that experience?

A: Certainly! A few months ago, I visited a well-known electronics store to purchase a new
laptop. The moment I entered, I was greeted warmly by a staff member who advisory and help
me to find a laptop that suits my needs. They’re knowledgeable and passionate about their
products.

B: That sounds great services.

A: Absolutely! They walked me through the different models, highlighting the features and
benefits without overwhelming me with technical jargon. (looks like they were proffesional)and
patiently answered all my questions.

B: It seems they knew their stuff.

A: Indeed, they did! And when we discussed the warranty policy, incentives, and the laptop's
pros and cons, I felt fully informed to make a decision. The staff member's expertise and
courteous demeanor made me feel valued as a customer.

B: That's wonderful to hear.

A: I left the store feeling satisfied and confident in my purchase. It's rare to encounter such
dedication and customer care these days. I even sent a commendation to the store manager for
the exceptional service I received.
B: That's excellent! Positive feedback is always appreciated. It sounds like that store sets a high
standard for customer service.