Jecholiah Narteh - CV

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JECHOLIAH KORKOR NARTEH

Email: [email protected] ; +233554060203; li: https://www.linkedin.com/in/jecholiah-narteh-2642bb265/

PROFESSIONAL SUMMARY
Computer Engineering graduate with extensive experience in IT support and incident
management. Proven ability to safeguard business continuity and productivity through
exceptional uptimes and consistent performance. Skilled in tracking and resolving submitted
tickets, preventive maintenance, and rapid response to technical issues.
EDUCATION
Bachelor of Science in Computer Engineering
University of Ghana, Legon. 2018-2022
- Coursework: Artificial Intelligence, Software Engineering, Computer Networks, Security in
Computer Systems.
- Member, Women in Engineering (WINE). - Course Representative.
West African Senior School Certificate Examination (WASSCE)
Ofori Panin Senior High School. 2015-2018
Basic Education Certificate Examination (BECE)
5th Battalion of Infantry, Burma Camp. 2012-2015
CAREER RELATED EXPERIENCE
National Service (IT Support Officer)
Ghana Investment Promotion Centre, Accra, Ghana 2023-01 – 2023-10
- Provided technical support to clients via phone, email, and remote access.
- Installed requested software applications and resolved network connectivity issues
- Diagnosed and troubleshooted system malfunctions, enhancing working efficiency by 30%.
- Conducted regular maintenance checks on hardware, reducing downtime by 30%.
- Performed administrative tasks as required.
IT INTERN
Water Resources Commission 2021-12 – 2022-01
- Supported end-user technical issues and provided troubleshooting assistance.
- Assisted in routine upgrades and system repairs, maintaining inventory records of equipment.
CERTIFICATIONS
SORONKO ACADEMY 02/2024 – 03/2024
- Content Creation, Search Engine Optimization with Internet Security
ALX 05/2024 – 07/2024
-AI Career Essentials.
• Documentation and Presentation: Latex, Microsoft Word, Microsoft PowerPoint, Canva. .
• Interpersonal and Communication skills: Ability to collaborate effectively in a team and highly articulate.

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