CO MMERCE SERIES

TAIL & E-
BAL RE
A GLO

11th September 2024

Al Habtoor Grand Resort, Autograph Collection
Dubai, United Arab Emirates
Organized by

INDIA
e-Commerce Indonesia Retail &
SUMMIT 2022 e-Commerce Summit 2023

22nd September 2022 | Bengaluru, India 15th March 2023 | Jakarta, Indonesia 20th September 2023 | Bengaluru, India
15th May 2024| Kuala Lumpur, Malaysia

22nd November 2023 | Dubai, UAE 28th February 2024 | Jakarta, Indonesia 1st May 2024 | Riyadh, KSA
 Overview:
The UAE's retail and e-commerce market is characterized
by a multicultural and affluent consumer base, fueled by
a significant expatriate population bringing diverse tastes
and preferences. This diversity in the consumer landscape
demands a wide array of products and services, from
luxury brands to niche items.
The e-commerce sector in the UAE is experiencing rapid
expansion, turning the desert oasis into an economic hub
attracting both local and international online platforms. As
the UAE continues its digital transformation, the future of
the market is poised to become even more varied, offering
ample opportunities for e-commerce platforms and
independent sellers alike.
Forecasts for 2024 include advancements such as
omnichannel integration, the rise of social commerce,
personalized experiences powered by Generative AI,
augmented reality integration, Quick Commerce platforms,
cross-border e-commerce, mobile commerce, and
innovative payment solutions for enhanced convenience.
According to YallaHub's latest report, the UAE's
e-commerce market is projected to hit a milestone of
$17 billion by 2025, driven by increased internet usage,
widespread smartphone adoption, and improved online
shopping experiences.
BIGBOX UAE 2024 serves as a beacon, showcasing the
transformative journey of the retail and e-commerce
sectors. Through keynote presentations, panel
discussions, fireside chats, and workshops, professionals
and enthusiasts alike can leverage knowledge to navigate
the complexities of a technology-driven world.

Note from the Producer:

From the entire team at Scribe Minds & Media, I welcome you
all to the BIGBOX UAE 2024 , a one of a kind initiative curated
under the Global retail & e-Commerce Series, where innovation
meets opportunity in the dynamic landscape of consumer
engagement. This summit is a culmination of ideas, a platform
where industry thought leaders converge to redefine the future of
retail and e-commerce. From traditional retail establishments to
cutting-edge online platforms, this summit celebrates the diverse
ecosystem driving the global marketplace forward. Join us in
this journey of exploration, collaboration, and transformation as
we chart a course towards greater success and prosperity in the
realm of retail and e-commerce.

Phanikar HP
Head of Conference Production (Global Events)
Scribe Minds and Media

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 Delegate profiles:
CEOs, COOs, CMOs, CIOs, CFOs, and CTOs
VPs, Group Heads, Directors, and Regional Managers for:
Customer Service Operations Security Transportation
Digital Payments Supply Chain Warehouse
eCommerce Strategy Technology Management
IT

Industry focus:

Retailers / E-tailers Apparel, Footwear Furniture, Home &

& Accessories Garden

E-Commerce Flowers, Gifts & Other Grocery, Food, CPG

party supplies & Pet supplies

FMCG Consumer Entertainment, Cinema,

Electronics Theme Parks

Health & Beauty Jewellery

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 WHY ATTEND:
In an era of profound digital transformation, the retail and ecommerce sectors in UAE are
undergoing a dynamic metamorphosis. This event is your exclusive gateway to:

 G
 ain Insights: Uncover the latest trends, market dynamics, and consumer behaviors shaping
the retail and ecommerce landscape in UAE.

 N
 etwork: Connect with industry leaders, entrepreneurs, and government officials to forge
partnerships and collaborations that drive innovation.

 E
 xplore Innovations: Discover cutting-edge technologies and solutions revolutionizing the
retail and ecommerce experience, from seamless online transactions to the integration of
augmented reality.

 L
 earn from Success: Hear firsthand from successful ecommerce entrepreneurs, retail
executives, and tech innovators who have navigated the challenges and triumphed in the ever-
evolving business landscape.

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 Key Highlights of the Conference
Exhibition:
Discover cutting-edge technologies revolutionizing the shopping experience, from AI-driven
personalization to virtual try-on solutions. Engage with leading industry players showcasing
innovative products and services designed to enhance customer engagement and streamline
operations. Explore interactive technologies demonstrating the latest trends in omnichannel
retailing and logistics optimization. Network with the key decision makers, solution providers
and fellow professionals and gain insights into the strategies shaping the future of retail. Don't
miss this unparalleled opportunity to stay ahead of the curve and transform your business in
the dynamic world of retail and e-commerce.

Cocktail and gala Dinner:

Scribe Minds & Media believes in informal networking sessions in a relaxed atmosphere, hold
a key to forge long lasting business relationships. An unforgettable evening of networking
and entertainment at the cocktail gala dinner after. Mingle with fellow attendees, speakers,
and industry leaders while savoring a good meal. It is indeed a wonderful opportunity to
reconnect with your Industry peers. Don't miss out on this chance to unwind, socialize, and
celebrate the success of the conference in style.

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 Glimpses of our Previous editions

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 Our Series Sponsor

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 Participating companies

 Number of Speakers
100+

Number of attendees Number of Sponsors

2000+ 70+

Number of Speakers
500+

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 EVENT SPEAKERs

Chuka Alumona
Mathew Oommen Vipul Gajbhiye Dharani Dharan G
Senior Director & Head of Annu Gupta
Vice President Director of Product
Supply Chain – Gulf and International Business CEO Director - Quick Commerce
Western International Management
Levant; Logistics Cost Britannia Industries Ltd Talabat
Group Careem
Transformation leader –
India, Middle East & Africa
Procter & Gamble

Akshay Saraf Anuvrat Gaurav Sachin Kumar

Taiyab Ghafoor Maaz Zahid Qureshi
Vice President Regional Country Director Head of Ecom, MENA
Director - Retail Vice President – Digital,
Carrefour SellAnyCar.com Toys R Us
Geekay Group ADNOC Distribution (Al Futtaim Group)

Stuart Henwood
Akshay Rao Regional General Manager Rizk Marouche,
Puneet Mishra Erika Blazeviciute Doyle
Head of e-Commerce of Middle East, Africa Regional Head of Supply
Head of e-Commerce Founder & MD
Babyshop, & India Chain & Procurement,
Red Tag Drink Dry
Landmark Group New Balance Tim Hortons

Shamim Akhtar Rehana Raj Andrey Dorosh Sagarika Nayak

Umesh Joshi
Country Head Operations Head - Retail Regional Head of Retail Director - Customer
Head of Supply Chain
E-Commerce Marketing, MENATP Success & VOC
Choithrams, U.A.E. Dabur International
BFL Group Samsung Electronics GMG

Gaelle Bou Abdo

Vaibhav Jain
Head of Innovation for
Marketing Manager
Nestlé in MENA, Serial En-
Alshamsi Holding
trepreneur, Adjunct Profes-
sor IE Business School
Nestlé, Ivy & Co

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 Sponsors and Partners
Gold Sponsors

Gifting Partner

Exhibitors

Networking Partners

Associate Sponsors

Media Partners

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 AGENDA 11th September 2024 DAY 1

8.00 – 9.00 Registration and Networking

9:00-9:15 Opening Ceremony

9:15 -9:35 Opening Keynote: Leading Transformation in the Digital Era: Crafting Innovative Strategies to
Excel in Today's Business Environment
• Adapting Leadership Styles for Digital Transformation
•B uilding a Culture of Innovation and Experimentation to foster creativity in a rapidly evolving commerce
landscape
•D eveloping resilience and strategic foresight to thrive amidst digital disruption, market volatility, and
shifting consumer behaviors

9.35 – 10:20 Bigbox Exclusive Retail Panel Discussion Crafting a lifestyle experience in retail:
Enhancing customer engagement and brand loyalty
•C
 reating Retail Spaces that resonate with customers, weaving narratives that evoke emotions and
immerse them in the brand's lifestyle story
•S
 eamlessly integration of digital and physical realms to provide a unified lifestyle journey, ensuring
consistency and coherence across all touchpoints
•B
 uilding platforms for interaction and fostering communities around lifestyle brands, nurturing customer
engagement and fostering loyalty
Panelists:
Mathew Oommen, Vice President, Western International Group
Taiyab Ghafoor, Director – Retail, Geekay Group
Rehana Raj, Operations Head – Retail, Choithrams, U.A.E.
Andrey Dorosh, Regional Head of Retail Marketing, MENATP, Samsung Electronics

10:20 -10:40 Customer experience enhancement: The key ingredient in today’s retail e-commerce space
• Importance of user-centric design in website and app development
• Implementing AI-powered chatbots and virtual assistants for enhanced customer support
• Strategies for gathering and utilizing customer feedback to improve overall experience
(Reserved for Sponsor)

10:40-11:00 
Fireside Chat: Stamping Dubai’s authority on “Nothing but the best mall experience
• The evolution of physical stores in the digital age
• Elevating the E-commerce experience within Malls
• Future-proofing Malls: Sustainable strategies for success

11:00-11:20 Coffee and networking Break

11:20-11:40 Retail Bridging the Gap Between Performance and Lifestyle

•R
 etail Strategy and Consumer Engagement: New Balance’s approach to integrating performance with
everyday lifestyle plus strategies for engaging consumers in-store and online.
•E
 volving Retail Experiences: Innovations in retail environments to enhance consumer experience
•R
 etail as an extension of a lifestyle community: Initiatives focused on community building and growing
running clubs
•F
 uture of athleisure brands: Performance being the defining factor of brand success plus the role of
innovative tech and design to stay ahead of the curve
Stuart Henwood, Regional General Manager, of Middle East, Africa & India, New Balance

11:40-11:55 Unlocking growth potential through omni-channel strategy optimization in the digital age
• Integration of online and offline channels for seamless customer experience
• Utilization of data analytics to personalize customer journeys across channels
• Strategies for effective inventory management and order fulfillment in an omni-channel environment
(Reserved for Sponsor)

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 AGENDA 11th September 2024 DAY 1
11:55-12:40 Leveraging technology, data, and automation to drive retail sector growth:
• Implementing a solid technological framework, incorporating analytics tools and platforms
•F ostering cross-functional collaboration to establish shared goals, exchange insights, and execute strategies
for a cohesive customer experience
• Prioritizing data collection and integration, with ongoing monitoring of evolving customer trends
Akshay Saraf, Vice President, Carrefour

12:40-13:00 Defining Experiential Retail

• Is experiential more than just social media shares
• Strengthening your customers’ relationship to your brand
• How to capitalize on immersive experiences

13:00-14:00 Lunch and networking Break

14:00-14:20 Establishing a comprehensive framework for logistics and Supply chain for Retail & e-Commerce
in the middle east:
• Discussion on the impact of AI, machine learning, and blockchain on supply chain efficiency
• Addressing the cost implications and logistical complexities of last-mile delivery
• Integration of Internet of Things (IoT) for real-time tracking and inventory management
Rizk Marouche, Regional Head of Supply Chain & Procurement, Tim Hortons

14:20-15:05 
Big Box Elite Panel discussion: Scripting a global success story for e-commerce in the
Middle East
• In depth study of Buyers’ habits and techniques for higher conversion in e-Commerce
• Navigating the dynamic landscape of ecommerce operations
• Technological inclusion for a seamless e-commerce ecosystem in the UAE
Anuvrat Gaurav, Regional Country Director, SellAnyCar.com
Puneet Mishra, Head of e-Commerce, Red Tag
Erika Blazeviciute Doyle, Founder & MD, Drink Dry
Akshay Rao, Head of e-Commerce, Babyshop, Landmark Group
Chuka Alumona, Senior Director & Head of Supply Chain – Gulf and Levant; Logistics Cost Transformation leader –
India, Middle East & Africa, Procter & Gamble

15:05-15:20 Adopting generative AI to transform your e-Commerce

• Unique product creation based on customer preferences, historical Data and trends
• Virtual try on Solutions to visualize products in real time
• Generating personalized product personalization
(Reserved for Sponsor)

15:20-15:40 The Future of Quick Commerce in the Middle East

• Impact of technology and innovation on delivery times and customer experience
• Factors driving the growth of quick commerce in urban areas
• Balancing speed with sustainability: best practices and future directions
Vipul Gajbhiye, Director - Quick Commerce, Talabat

15:40-16:00 Inclusion of a robust technological integration for efficient warehousing and material handling:
• Utilizing data analytics and machine learning to predict demand and optimize inventory management
• Streamlining operations, improving accuracy, and provide real-time data for better decision-making
• Mobile and cloud-based solutions for warehouse management.
(Reserved for Sponsor)

16:00 End of day 1

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 AGENDA 11th September 2024 DAY 1

16.30 Awards ceremony by

16:30-18:30 Awards

16:30-16:40 Welcome address by Scribe Minds & Media for the Awards ceremony

16:40-17:10 Awards for Top Retail categories

17:10-17:40 Awards for Top e-Commerce Categories

17:40-18:10 Awards for Top category Awards

18:10-18:30 Closing Remarks, Photo Ceremony with Award winners on Stage

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