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    Quality Kpi's USQC

    Uploaded by

    muhamad yasser
    a document that have some examples of the most common Quality department's KPI Metrics

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    © All Rights Reserved
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    Quality Kpi's USQC

    Uploaded by

    muhamad yasser
    6 views4 pages
    a document that have some examples of the most common Quality department's KPI Metrics

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    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    a document that have some examples of the most common Quality department's KPI Metrics

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    6 views4 pages

    Quality Kpi's USQC

    Uploaded by

    muhamad yasser
    a document that have some examples of the most common Quality department's KPI Metrics

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    Quality Metrics (KPI's)

    Customer Quality KPI's


    Sr.
    No.
    KPI Calculation Method Ideal Range

    No of Defective Parts Minimum


    Customer PPM /
    1 (-------------------------------------) X 1 million (Lower the
    External PPM Better)
    No of Parts supplied

    No of Defective Parts Minimum


    Customer Rejection
    2 (-------------------------------------) X 100 (Lower the
    (%) Better)
    No of Parts supplied

    No of Customer Minimum
    Total Complaints during
    3 Complaints per (Lower the
    the defined time Better)
    Period

    Time between complaint Minimum


    Average Time to
    4 receipt and complaint closure - (Lower the
    solve (Hrs. / Days) Better)
    Correction, CAPA.

    Average Time to Time between complaint Minimum


    5 Respond receipt and response provided to (Lower the
    (Hrs. / Days) customer Better)

    Customer
    Satisfaction / Net Maximum
    6 NPS = % Promoter - % Detractors
    Promoter Score (Higher the Better)

    (NPS)
    Supplier Quality KPI's
    Sr.
    No.
    KPI Calculation Method Ideal Range

    No of Defective Parts
    Minimum
    7 Supplier PPM (-------------------------------------) X 1 million
    (Lower the Better)
    No of Parts Received

    No of Defective Parts
    Supplier Rejection / Minimum
    8 (-------------------------------------) X 100
    Defect Rate (%) (Lower the Better)
    No of Parts Received

    Total deliveries on time


    OTD - On time Maximum
    9 (-----------------------------------------------) X100
    Delivery (Higher the Better)
    Total deliveries made

    Total deliveries on time in full


    Maximum
    10 OTIF - On Time in Full (-----------------------------------------------) X100
    (Higher the Better)
    Total deliveries made

    Average Time to Time between complaint / Query Minimum


    11
    Respond (Hrs. / Days) receipt and response provided (Lower the Better)

    Time between complaint


    Average Time to solve Minimum
    12 receipt and closure - Correction,
    (Hrs. / Days) (Lower the Better)
    CAPA

    Incoming / Receiving Quality - IQC KPI's


    Sr.
    No.
    KPI Calculation Method Ideal Range

    Average Time to Time between Part receipt and Minimum


    13
    Inspect (Hrs. / Days) Inspection Completion (Lower the Better)

    Average Time to raise Time between physical material


    14 rejection note / QN rejection and Rejection Note / QN- Minimum
    (Lower the Better)
    (Hrs. / Days) Quality Notification Creation
    General - Quality Planning, Management & Improvement

    Sr. Ideal
    No. KPI Calculation Method
    Range

    Cost of Good (Appraisal Cost + Prevention Cost) Minimum


    15 Quality - --------------------------------------------------- (Lower the
    COGQ Total Company Revenue Better)

    Cost of Poor (Internal Failure Cost + External Failure Cost) Minimum


    16 Quality - -------------------------------------------------------------------- (Lower the
    COPQ Total Company Revenue Better)

    (COPQ + COGQ) Minimum


    Cost of Quality
    17 ------------------------------------------------- (Lower the
    - COQ Better)
    Total Company Revenue

    No of Training Total Trainings completed in the Targeted Maximum


    18 (Higher the
    completed Time Better)

    No of Non-
    Total NC's observed in the External &
    Conformance Minimum
    Internal Audits (Certification Body's,
    19 NC’s per area (Lower the
    Customers, Regulatory etc) in the Targeted Better)
    (Internal /
    Time
    External Audit)

    Average Days
    for closing Time between Audit observation and Closure Minimum
    20 (Lower the
    Audit of Observations. Better)
    observations
    In-process Quality KPI's
    Sr. No. KPI Calculation Method Ideal Range

    No of Defective Parts
    21 Internal PPM (-------------------------------------) X 1 million Minimum
    (Lower the Better)
    No of Parts Produced

    No of Defective Parts
    Rejection / Minimum
    22 (-------------------------------------) X 100
    Defect Rate (%) (Lower the Better)
    No of Parts Produced

    Total Scrap
    23 Scrap Rate % (-------------------------------) X 100 Minimum
    (Lower the Better)
    Total Product

    Yeild = (I)(G) + (I)(1-G)(R)


    I = planned production Maximum
    24 Yield / Efficiency
    G = correct parts [%] (Higher the Better)

    R = reworked parts [%]

    Correct Part
    25 Throughout (----------------------------------------) X 100 Target
    Total Production Time

    CONTACT US:

    +1 732-354-1094

    www.USQC.US [email protected]

    Book a call with our experts


    www.usqc.us/booking-a-call/

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