PUAD 20063 Knowledge Management and ICT For PA

Republic of the Philippines
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Office of the Vice President for Branches & Satellite Campuses
BANSUD ORIENTAL MINDORO BRANCH
OUTCOMES-BASED COURSE SYLLABUS

COURSE INFORMATION
Course Code PUAD 20063 Course Title Knowledge Management and ICT for PA Course Credit 3 units
The course is designed to introduce students to the ways that information technology affects governmental functions, democratic processes, and public programs.
Topics covered include e-democracy, e-governance, e-government, e- procurement, and information security and privacy. The course presents a review of social
and economic trends that explain the origins of knowledge management as well as the revision and implementation of key measurement models intellectual capital.
Course Description
It also seeks to work (in practice mode) with the technological tools used to concentrate and share knowledge within the company and to put such tools from a
strategic perspective, understanding their advantages, limitations and uses. The course requires that students develop a research project on a topic of knowledge
management.
Pre-Requisites PUAD 20073 Co-Requisites None
PUP: The National Polytechnic University

VISION
(PUP: Pambansang Politeknikong Unibersidad)
Ensuring inclusive and equitable quality education and promoting lifelong learning opportunities through a re-engineered polytechnic university by committing to:
▪ provide democratized access to educational opportunities for the holistic development of individuals with global perspective
▪ offer industry-oriented curricula that produce highly skilled professionals with managerial and technical capabilities and a strong sense of public service for
MISSION nation building
▪ embed a culture of research and innovation
▪ continuously develop faculty and employees with the highest level of professionalism
▪ engage public and private institutions and other stakeholders for the attainment of social development goal
▪ establish a strong presence and impact in the international academic community
The Polytechnic University of the Philippines commits to provide inclusive and equitable quality education and promote lifelong learning opportunities for human
advancement and social transformation through re-engineered polytechnic academic programs. Toward this end, we, the members of the PUP Community will
QUALITY POLICY STATEMENT
vigorously and steadfastly endeavor to continuously improve the standard of university services to the satisfaction of our clients through the adoption and
continuous review of our Quality Management System.
Lambot St., Poblacion, Bansud, Oriental, Mindoro

Direct line: (043) 738-6561 | Cell phone: 0910-788-6089
Website: www.pup.edu.ph E-mail: [email protected]
As a polytechnic state university, PUP shall develop its students to possess:
1. Critical and Creative Thinking. Graduates use their rational and reflective thinking as well as innovative abilities to life situations in order to push boundaries,
realize possibilities, and deepen their interdisciplinary, multidisciplinary, and/or transdisciplinary understanding of the world.
2. Effective Communication. Graduates apply the four macro skills in communication (reading, writing, listening, and speaking), through conventional and digital
means, and are able to use these skills in solving problems, making decisions, and articulating thoughts when engaging with people in various circumstances.
3. Strong Service Orientation. Graduates exemplify strong commitment to service excellence for the people, the clientele, industry and other sectors.
4. Adept and Responsible Use or Development of Technology. Graduates demonstrate optimized and responsible use of state-of-the-art technologies of their
profession. They possess digital learning abilities, including technical, numerical, and/or technopreneurial skills.
INSTITUTIONAL LEARNING
5. Passion for Lifelong Learning. Graduates perform and function in society by taking responsibility in their quest for further improvement through lifelong
OUTCOMES (ILO)
learning.
6. Leadership and Organizational Skills. Graduates assume leadership roles and become leading professionals in their respective disciplines by equipping
them with appropriate organizational skills.
7. Personal and Professional Ethics. Graduates manifest integrity and adherence to moral and ethical principles in their personal and professional
circumstances.
8. Resilience and Agility. Graduates demonstrate flexibility and the growth mindset to adapt and thrive in the volatile, uncertain, complex and ambiguous
(VUCA) environment.
9. National and Global Responsiveness. Graduates exhibit a deep sense of nationalism as it complements the need to live as part of the global community
where diversity is respected. They promote and fulfill various advocacies for human and social development.
The PUP Bansud Branch commits to accomplish the following goals:
1. Develop and nurture collaborative instruction, research and extension services.

2. Supports knowledge and technology transfer for sustainable development.
BRANCH GOALS 3. Deliver a conducive learning environment where technology driven resources are available to students, faculty members and staff in enlarging their skills and
competencies to meet the demands of the changing times.
4. Ensure continuous improvement in the various areas of its operations through productive partnership and engagements with the stakeholders.
5. Acquire a culture of quality among the branch stakeholders by providing opportunities for student, faculty and staff development at the local, regional, national
and international levels.
PROGRAM LEARNING OUTCOMES Based on CMO No. 06, Series of 2010 Alignment to ILOs

(PLO) 1 2 3 4 5 6 7 8 9
1. Demonstrate knowledge and understanding of the fundamentals of the study ✔ ✔ ✔ ✔

and practice of public administration and good governance
2. Manifest high appreciation for the imperatives and challenges of public service ✔ ✔ ✔
in the context of Philippine and global realities
3. Practice ethical values for public service and adherence to the principles of ✔ ✔ ✔ ✔
accountability, responsiveness, nationalism and democracy
4. Practice strong sense of duty to promote and protect public interest especially ✔ ✔ ✔ ✔ ✔
for the depressed and the marginalized communities
5. Exhibit basic skills in management including planning, implementation, ✔ ✔ ✔

monitoring and human, material and resource management for government and
civil society organizations
6. Engage in basic scientific policy, planning, and implementation research vital for ✔ ✔ ✔ ✔
local or national decision-making
Alignment to PLOs
Based on CMO No. 06, Series of 2010
1 2 3 4 5 6
1. Identify indicators and indexes relative to the theories and practices of public ✔
administration
PERFORMANCE INDICATORS
(PI) 2. Appreciate and apply the principles of public policy formulation. ✔
3. Recognize the trends, issues, and challenges in the Philippine public sector ✔
4. Understand the movement of significant local and international indicators ✔

relevant to public service delivery

5. Display a sense of nationalism and appreciation of the democratic principles in ✔

the performance of task and functions
6. Observe and interact with the depressed and the marginalized communities to ✔
produce information about their current conditions.
7. Show basic understanding on the process of public sector management. ✔
8. Understand the various models of quality management and strategic planning ✔
Alignment to PLOs
At the end of this course, the students are expected to:
1 2 3 4 5 6
1. Discuss the concept of Knowledge Management. Explain the role of Public

I L E E D E
Administration pertaining to the application development
2. Identify specific Knowledge Management and ICT works clauses that should be
I E D E D O
used in code development to be able to generate the required outputs
COURSE LEARNING OUTCOMES 3. Recognize the differences between data, information, organizational knowledge
(CLOs) and intelligent organizations. Moreover, to recognize the knowledge
I E E E D E
management processes within the learning organizations and in related to their
environment.
4. Analyze the resources that affect the developing of knowledge management

processes in an intelligent organization through a strategic alignment tool to I E E E E E
demonstrate the value creation.
5.Implement a robust application using a specific ICT platforms which has been
I E E E E E
tested against the requirements of a particular knowledge management perspective.

6. Apply test scenarios to make sure application works as expected; Ensure

seamless implementation of application programs /applications for the knowledge I E E E D E
management and ICT for Public Administration or organization
Legend: I – Introductory Course E – Enabling Course D – Demonstrating Course
OUTCOMES-BASED TEACHING AND LEARNING PLAN (OBTL PLAN)

Week Instructional Assessment Tasks
Desired Learning Outcomes (DLOs) Alignment to CLOs Learning Content/Topics
(18 Weeks) Delivery Design (TAs)
1 • Familiarize with the VMGO, policies and CLO No. 1, 2 PUP VMGO, policies and PUP VMGO, policies None
guidelines used in the implementation of F2F and guidelines on the
guidelines on the conduct of classes and the requirements of the
and requirements of the course. conduct of classes
course.
• Express and clarify expectations from the and the requirements
program, from the course and its requirements of the course.
2-3 At the end of the lesson, students should be able CLO No. 1, 2, 3 INTRODUCTION TO KNOWLEDGE Lecture/Discussion Quiz
to: MANAGEMENT (KM)
Word search Recitation
• What Is Knowledge Management?
a) Define Knowledge Management (KM) Analysis Output
b) Discuss the concept of Knowledge • Multidisciplinary Nature of KM
• Types of Knowledge: Tacit and Explicit Reflection Paper
Management (KM)
• Concept Analysis Technique History of Knowledge
c) Recognize the differences between data,
• Management From Physical Assets to Knowledge Assets
information, organizational • Organizational Perspectives on Knowledge Management
knowledge and intelligent organizations • Library and Information Science (LIS)
• Perspectives on KM
• Why Is KM Important Today?
• KM for Individuals, Communities, and Organizations

• Discuss Knowledge Management Cycle
KNOWLEDGE MANAGEMENT MODEL

• Major Theoretical KM Models
4-5 At the end of the lesson, students should be able CLO No. 1, 2, 4 KNOWLEDGE CAPTURE AND CODIFICATION Lecture/Discussion Quiz
to: • Tacit Knowledge Capture Picture Analysis on Recitation
a) Describe the Knowledge Management • Tacit Knowledge Capture at the Individual, Societal Problems
• Group and Organizational Levels Output
Cycle.
b) Focusing plans to the organization to gain • Explicit Knowledge Codification Reflection Paper
more knowledge using its own experience • Cognitive Maps
• Decision Trees
to create strength to reach its goals to
• Knowledge Taxonomies
gain achieve success for the organization.
KNOWLEDGE SHARING AND COMMUNITIES
OF PRACTICE (CoP)
• The Social Nature of Knowledge Sociograms and Social
Network Analysis
• Community Yellow Pages
• Knowledge-Sharing Communities
• Types of Communities
• Roles and Responsibilities in CoPs
• Knowledge Sharing in Virtual CoPs
• Obstacles to Knowledge Sharing
• The Undernet
• Organizational Learning and Social Capital
• Measuring the Value of Social Capital
6--8 At the end of the lesson, students should be able CLO No. 1,3, 5 KNOWLEDGE USE AND APPLICATIONS Lecture/Discussion Quiz
to: Knowledge
Analysis/Reflection Recitation

• Application at the Individual Level Quizz Output

a.) Describe four data classification • Characteristics of Individual Knowledge Workers Reflection Paper
measurement scales. • Bloom’ s Taxonomy of Learning Objectives
b.) Define enterprise system develop research • Task Analysis and Modeling
about business enterprises • Knowledge Application at the Group and Organizational
Levels
• Knowledge Reuse
• Knowledge Repositories
• E-Learning and Knowledge Management
• Application
THE ROLE OF ORGANIZATIONAL CULTURE

• Different Types of Cultures
• Organizational Culture Analysis
• Culture at the Foundation of KM
• The Effects of Culture on Individuals
• Organizational Maturity Models
• KM Maturity Models
• CoP Maturity Models
• Transformation to a Knowledge-Sharing Culture
• Impact of a Merger on Culture
• Impact of Virtualization on Culture
9 MIDTERM
10-11 At the end of the lesson, students should be able CLO No. 1, 3,4,6 KNOWLEDGE MANAGEMENT TOOLS Lecture/Discussion Quiz
to: • Knowledge Capture and Creation Tools Analysis/Reflection Recitation
a) Describe the key communication • Content Creation Tools Output
technologies that can be used to support • Data Mining and Knowledge Discovery
knowledge sharing within an organization. • Content Management Tools Reflection Paper
• Folksonomies and Social
b) Illustrate the major advantages and major • Tagging/Bookmarking

drawbacks of synchronous versus • Personal Knowledge Management (PKM)
asynchronous KM technologies. • Knowledge Sharing and Dissemination Tools
c) Define data mining and list some cases • Groupware and Collaboration Tools
where it would be used. • Blogs, Mashups, Wikis
d) Compare and contrast the different types • Social Networking, Web 2.0, and KM 2.0
• Networking Technologies
of intelligent agents and how they can
• Knowledge Acquisition and Application Tools
be used to personalize KM technologies.
• Intelligent Filtering Tools
Define the difference between push and • Adaptive Technologies
pull KM technologies.
12-15 At the end of the lesson, students should be able CLO No. 1, 3, 4,6 KNOWLEDGE MANAGEMENT STRATEGY Lecture/Discussion Quiz
to: • Developing a KM Strategy Analysis/Reflection Recitation
a. Provide examples of major KM objectives • Knowledge Audit Output
and how specific KM initiatives can be • Gap Analysis
implemented to address them. • KM Strategy Road Map Reflection Paper
b. Illustrate the major elements of a KM • Balancing Innovation and Organizational Structure
strategy and discuss the processes • Types of Knowledge Assets Produced
involved in each step.
c. Outline the key steps in the evolution of an
innovative new idea and the KNOWLEDGE MANAGEMENT VALUE
institutionalization of a best practice that • KM Return on Investment (ROI) and Metrics
forms the object of reuse. • Benchmarking Method
d. Discuss and evaluate the different • Balanced Scorecard Method
approaches that may be undertaken in • House of Quality Method
order to achieve an optimal balance • Results-Based Assessment Framework
between creativity and organizational • Measuring the Success of CoP
structure.
ORGANIZATIONAL LEARNING AND ORGANIZATIONAL
e. List the different types of knowledge MEMORY

assets that result from KM initiatives. • How Do Organizations Learn and Remember?
f. Understand the major advantages and • Frameworks to Assess Organizational
shortcomings of the three KM metrics. • Learning and Organizational Memory
g. Apply the benchmarking, house of quality • The Management of Organizational Memory
metric, balanced scorecard method, • Organizational Learning
and results-based metric to knowledge • The Lessons Learned Process
management performance measurement • Organizational Learning and Organizational
systems. • Memory Models
h. institutionalization of a best practice that • Three-Tiered Approach to Knowledge
forms the object of reuse. Continuity
i. Compare and contrast the components of
leading organizational memory
models.
16-17 At the end of the lesson, students should be able CLO No. 1, 3, 4, 5 THE KNOWLEDGE MANAGEMENT TEAM Lecture/Discussion Quiz
to: • Major Categories of KM Roles Analysis/Reflection Recitation
a. List the major benefits of documenting • Senior Management Roles
• KM Roles and Responsibilities within Output
experiential organizational learning in the
Organizations Reflection Paper
form of an organizational memory. • The KM Profession
b. Outline the major barriers to good • The Ethics of KM
organizational memory management.
c. Define corporate amnesia and reasons FUTURE CHALLENGES FOR KM
why this may occur. • Political Issues regarding Internet Search Engines
d. Outline the key steps in the evolution of an • Politics of Organizational Context and Culture
innovative new idea and the • Shift to Knowledge-Based Assets
• Intellectual Property Issues
18 FINAL EXAMINATION

REFERENCES
Arild Johannessen Jon (2020). Knowledge management philosophy: communication as a strategic asset in knowledgement
Weed-Schertzer, B. (2020). Illogical knowledge management: a guide to knowledge management in the 21st century
Susanto, H. (2019). The emerging technology of big data: its impact as a tool of ICT development
Smallwood, R. F. (2019). Information Governance: Concepts, strategies and Best Practices
Jakubik, M. & Müürsepp, P. (2021). Knowledge management
CLASSROOM POLICIES
General classroom guidelines
1. Students shall attend set contact schedule ready with all the materials and outputs required to be read, discussed, and/or submitted. Students should have also read required texts at least once
before its scheduled discussion.
2. Use of gadgets in class is prohibited unless required by the instructor.
3. All quizzes will be announced. There will be no special quizzes for students who will miss it.
4. PLAGIARISM SHALL NOT BE TOLERATED. The following penalties will be strictly implemented to outputs proven to contain plagiarized words, phrases, clauses, sentences, paragraphs, or ideas:
First offense – automatic failure in the output; Second offense – automatic failure in the output + letter from parent/s/guardian/s that acknowledges the offense; Third offense – automatic failure in the
course.
5. Requirements shall be submitted on time. However, in special cases when students fail to submit requirements for some acceptable reasons, submissions will be subjected to deductions of no less
than 0.25 per day.
6. Students who have any form of disability must inform the course instructor immediately so that alternative arrangements may be immediately considered.
7. All students are expected to read and strictly observe the PUP Student Code of Conduct
https://drive.google.com/file/d/0B1BuDAuN0r8SX1BWX2NSN3FURzg/view?resourcekey=0-oi8lUy9PCFysh0FDyL5ipw

COURSE REQUIREMENT/S with CLO links GRADING SYSTEM
● Concept map Class Standing 70%

● Reflection papers ● Quizzes
● Take Home Exercises
● Project/Assignment/Special presentation
● Recitation
● Attendance
Midterm/Final Examinations 30%
𝐹𝑖𝑟𝑠𝑡 𝐺𝑟𝑎𝑑𝑖𝑛𝑔 + 𝑆𝑒𝑐𝑜𝑛𝑑 𝐺𝑟𝑎𝑑𝑖𝑛𝑔

( 2
) = FINAL GRADE
First Grading Period Second Grading Period
CLO Assessment Tasks Percentage CLOs Assessment Tasks Percentag

e
CLO No. 1,2 Week 2-3
CLO No. 1,2 Weeks 4-5 CLO No. 2, 3, 4,

70% Week 10-17 70%
CLO No. 1, 3, 5 Weeks 6-8 5,6
CLO No. 1, 4, 5 Week 8
CLO No. 1, 2, 3, 4, CLO No. 2, 3, 4,

Mid-Term/ Final Exam 30% Final Exam 30%
5,6 5,6
TOTAL A 100% TOTAL B 100%
(A + B)/2 = Final Grade

Rubrics for Assessment
Reflection Paper
5 POINTS 4 POINTS 3 POINTS 1 POINT
Accuracy Paper represents the authors’ ideas, Paper represents the author’s ideas, Paper represents the authors’ ideas, Paper misrepresents the authors’ ideas,
(Grasp of evidence or conclusions accurately, fairly evidence and conclusions accurately. evidence and conclusions accurately evidence and/or conclusions. Major
readings) and eloquently. but not sufficiently clearly. inaccuracies. Or does not distinguish
Shows a firm understanding of the Minor inaccuracies. between major ideas and less relevant
implications of each author’s argument(s). points.
Argument Paper fully meets requirements of assignment. Paper fully meets the requirements Paper does not address some Paper does not address the assignment
(depth of Explores implications of chosen ideas for the but does not exceed them. aspects of the assignment. Selects minor rather than key ideas,
analysis) arts in classical Greece or today in thoughtful Makes good case for why selected Makes somewhat unconvincing case and/or does not show why the selected
and/or original ways. Makes convincing case key ideas connect (or contradict) two for why selected ideas connect ideas connect (or contradict) texts,
for why selected key ideas connect (or texts, and/or connect (contradict) (contradict) two texts, and/or connect and/or connect (contradict) texts and
contradict) two texts, and/or connect texts and lectures. (contradict) texts and lectures. lectures.
(contradict) texts and lectures.
Clarity Consistently precise and unambiguous Mostly precise and unambiguous Imprecise or ambiguous wording. Consistently imprecise or ambiguous
wording, clear and lucid sentence structure. wording, mostly clear sentence Confusing sentence structure. Poorly wording, confusing sentence structure.
All quotations are well chosen, effectively structure. Mostly effective choice of chosen quotations, or ineffective framing Quotations contradict or confuse student’s
framed in the text and explicated where quotation. Mostly effective framing and explication of quotations. text.
necessary. and explication of quotation where Quotations used to replace student’s
necessary. writing.
Presentation Paper is clean, correctly formatted, written in Paper is clean, correctly formatted, Paper is clean, correctly formatted, Paper is sloppy or incorrectly formatted,
full sentences. Quotations are all properly written in full sentences. Quotations written in full sentences. Some not written in full
attributed and cited in a consistent style. are all properly attributed and cited in improperly attributed quotations and/or sentences. Many improperly attributed
Virtually no spelling or grammatical errors. a consistent style. A few minor inconsistent citation style. A number of quotations or inconsistent style of citation.
spelling or grammatical errors. spelling or grammatical errors. Many spelling or grammatical errors.

CLASS INFORMATION FACULTY INFORMATION
Section: BPA-BS 2-1 Name of Faculty: Aileen L. Manumbali
Time: TH 7:30AM-10:30AM Consultation Time: Not applicable
Room: BSMB 102 Office Tel. No./ Mobile Phone No.: 0920 381 1389
Semester: First Semester, AY 2023-2024 Institutional Email: [email protected]
Prepared by: Reviewed and checked by: Recommending Approval: Approved by:
AILEEN L. MANUMBALI, MPA MARY GRACE B. MULAWIN, Ed.D. ARMAN DC. SANTOS, PhD. PASCUALITO B. GATAN, MBA
Faculty Branch Academic Head Branch Director Vice President for Branches and
Satellite Campuses
Date: Date: Date: Date:


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Republic of the Philippines

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

OUTCOMES-BASED COURSE SYLLABUS

Pre-Requisites PUAD 20073 Co-Requisites None

PUP: The National Polytechnic University

Lambot St., Poblacion, Bansud, Oriental, Mindoro

As a polytechnic state university, PUP shall develop its students to possess:

The PUP Bansud Branch commits to accomplish the following goals:

1. Develop and nurture collaborative instruction, research and extension services.

Lambot St., Poblacion, Bansud, Oriental, Mindoro

1. Demonstrate knowledge and understanding of the fundamentals of the study ✔ ✔ ✔ ✔

5. Exhibit basic skills in management including planning, implementation, ✔ ✔ ✔

4. Understand the movement of significant local and international indicators ✔

Lambot St., Poblacion, Bansud, Oriental, Mindoro

5. Display a sense of nationalism and appreciation of the democratic principles in ✔

7. Show basic understanding on the process of public sector management. ✔

8. Understand the various models of quality management and strategic planning ✔

1. Discuss the concept of Knowledge Management. Explain the role of Public

4. Analyze the resources that affect the developing of knowledge management

Lambot St., Poblacion, Bansud, Oriental, Mindoro

6. Apply test scenarios to make sure application works as expected; Ensure

OUTCOMES-BASED TEACHING AND LEARNING PLAN (OBTL PLAN)

• KM for Individuals, Communities, and Organizations

KNOWLEDGE MANAGEMENT MODEL

Lambot St., Poblacion, Bansud, Oriental, Mindoro

• Application at the Individual Level Quizz Output

THE ROLE OF ORGANIZATIONAL CULTURE

b) Illustrate the major advantages and major • Tagging/Bookmarking

e. List the different types of knowledge MEMORY

Lambot St., Poblacion, Bansud, Oriental, Mindoro

General classroom guidelines

2. Use of gadgets in class is prohibited unless required by the instructor.

Lambot St., Poblacion, Bansud, Oriental, Mindoro

COURSE REQUIREMENT/S with CLO links GRADING SYSTEM

● Concept map Class Standing 70%

Midterm/Final Examinations 30%

𝐹𝑖𝑟𝑠𝑡 𝐺𝑟𝑎𝑑𝑖𝑛𝑔 + 𝑆𝑒𝑐𝑜𝑛𝑑 𝐺𝑟𝑎𝑑𝑖𝑛𝑔

First Grading Period Second Grading Period

CLO Assessment Tasks Percentage CLOs Assessment Tasks Percentag

CLO No. 1,2 Week 2-3

CLO No. 1,2 Weeks 4-5 CLO No. 2, 3, 4,

CLO No. 1, 4, 5 Week 8

CLO No. 1, 2, 3, 4, CLO No. 2, 3, 4,

TOTAL A 100% TOTAL B 100%

(A + B)/2 = Final Grade

Lambot St., Poblacion, Bansud, Oriental, Mindoro

Rubrics for Assessment

5 POINTS 4 POINTS 3 POINTS 1 POINT

Lambot St., Poblacion, Bansud, Oriental, Mindoro

CLASS INFORMATION FACULTY INFORMATION

Section: BPA-BS 2-1 Name of Faculty: Aileen L. Manumbali

Time: TH 7:30AM-10:30AM Consultation Time: Not applicable

Semester: First Semester, AY 2023-2024 Institutional Email: [email protected]

Lambot St., Poblacion, Bansud, Oriental, Mindoro

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