F-SAL-08-B-G_CSR-IATF-INDIA.

xls

Communication Team Name and E-mail ID Function

WINM all users [email protected] All
 History of Change
Sl.No Date Rev. No. Description of Update

1 16.06.2017 1 Reviewed inline with the update

2 31.10.2017 2 CSR of BMW, DAIMLER, CNH & MAN was updated to latest

3 31.01.2018 3 CSR of DAF & PACCAR was updated to latest

4 31.05.2018 4 CSR of SCHMITZ & SCANIA was updated to latest

5 14.02.2019 5 Volvo Car - New customer CSR added into CSR matrix

6 17.07.2019 6 VINFAST - New customer CSR added and Volvo - CSR updated inline with SQAM 2019

7 29.04.2020 7 CSR matrix updated based on the following changes as a result of TRATON Group
consolidation:
Scania standard STD3868, have been moved into the CVS10 and the quality requirements from
MAN have been fully integrated in the CVS10 making the MAN standards MAN 239-2, -4 and -5
obsolete

CSR for DAF PACCAR updated based on Supplier Quality Requirements Manual Mar'20
CSR for VINFAST updated based on revision 4
CSR for DTNA added

Cummins specific requirements updated inline with Cummins Supplier Hand book (Customer
Specific Requirements) - 15th May 2019
8 24.08.20 8 CSR matrix updated with Ashok Leyland and Jost
9 11.09.20 9 CSR matrix updated with revision in BMW CSR
ge
Revised By Change
Communicaton
Status
Site BMS leader Yes

Site BMS leader Yes

Site BMS leader Yes

Site BMS leader Yes

Site BMS leader Yes

Site BMS leader Yes

BMS Leader Yes

BMS Leader Yes

BMS Leader Yes
created 2017-06-16; update 2020-09-11 IATF16949:2016 (ISO9001:2015)/ CSR BMW GROUP VOLVO Group VINFAST Ashok Leyland Daimler Trucks North America DAIMLER AG TRATON Group Schmitz Cargobull PACCAR; PACCAR ENGINES; DAF; LEYLAND TRUCKS; DYNACRAFT; VOLVO CAR GROUP Cummins Jost
MAN Truck & Bus SE, Scania CV AB and VW PETERBILT
Caminhôes e Ônibus
PROCESS WABCO BMS-reference Customer specific requirements of the BMW Group. Supplier quality assurance manual - 5th Edition - 2019 Ver. No.: 4 - Mar 09, 2020 Supplier Quality Assurance Manual, Version 02: Supplier Quality Manual, November 2019 Mercedes-Benz Special Terms 2016/ TRATON Customer Requirements (CVS10); Mar-20 Supplier Manual Schmitz Cargobull AG, Supplier Quality Requirements Manual - Mar'20 CSR with IATF16949 - 14th February 2018 Cummins Supplier Hand book (Customer QS_Requirement_06-2017
Version: 3.0 / date: 03.08.20 Oct-2019 Customer specific requirements of DAG Status April 2018, Version V0.3 Effective from 1st April 2018 Specific Requirements) - 15th May 2019
September 2017
INDIA_WI-QA-002_Context of 4) CONTEXT OF THE ORGANIZATION
the organization;
#N/A 4.1) UNDERSTANDING THE ORGANIZATION AND ITS CONTEXT No Specific Requirement T
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#N/A 4.2) UNDERSTANDING THE NEEDS AND EXPECTATIONS OF INTERESTED No Specific Requirement n
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#N/A 4.3) DETERMINING THE SCOPE OF THE QUALITY MANAGEMENT SYSTEM 3.1 QUALITY MANAGEMENT SYSTEM REQUIREMENT Ashok Leyland expects all its suppliers to be certified with Manufactured goods suppliers are required to hold a valid ISO/TS16949 or IATF No Specific Requirement The QMS shall be designed pursuant to ISO/TS 16949, as n
All potential suppliers must have a quality system compliant to ISO 9001 as a minimum. Suppliers to the truck either ISO 9001:2015 or IATF 16949:2016 16949/ISO 9001 certificate, approved by an International Automotive Task Force amended. Proof shall be provided by means of a
brands are required to have a Quality Management System approved to a third party registrar meeting the (IATF) recognized certification body, unless otherwise exempted by PACCAR Supplier certification from a certified body recognised by IATF
requirements of IATF 16949. Suppliers are required to have an Environmental Management system compliant to Suppliers shall notify Ashok Leyland about the expiry of Quality. Supplier sub-tier requirements are defined in IATF 16949 section 8.4. (International Automotive Task Force). Any deviations
ISO 14001 in place, functioning and also approved by a third party registrar. their current certificate at least 3 months in advance and from this requirement shall be agreed separately with
shall provide plan for re-certification. They shall submit JOST, including the proof that the QMS is developed with
POTENTIAL SUPPLIERS MUST COMPLETE THE VOLVO SEM WITH AN “APPROVED” SCORE TO BE CONSIDERED the copy of the certificate upon successful re-certification. a view to the requirements of ISO TS 16949. Upon
FOR THE AWARD OF VOLVO BUSINESS coordination, the supplier shall fulfil additional
country- and/or Product-specific requirements.
7.5 Volvo Group Trucks requires that all sub-tier suppliers are third party registered to ISO 9001. Volvo Group
strongly encourages our suppliers to support IATF 16949 certification of their sub-tier suppliers. Suppliers have full
responsibility for the quality assurance and corrective action of products delivered from sub-tier suppliers for use in
Volvo Group products.

#N/A 4.3.1) Determining the scope of the quality management system - 2.2 Certification The goal for all VinFast suppliers of materials and services Manual applies to all suppliers, manufacturing Ashok All Organisations developing or supplying automotive parts OHSAS 18001 Certification Body / Registrar Notification ISO 9001:2015, IATF 16949:2016 andCSR The supplier shall be obliged to immediately report all
supplemental The parts and services of our suppliers have a direct impact on affecting production material is to demonstrate compliance to IATF Leyland specified production parts, service parts, and/or (for production, spare, service and/or remanufactured) PACCAR encourages Suppliers to obtain the Occupational Health and Safety The organization shall notify its certification define fundamental quality system changes in its QMS and its company and at its
the quality of our final products. Therefore, DTNA expects its 16949. Suppliers shall also comply with VinFast specific accessory parts to any one or all Ashok Leyland units. which can be certified, shall be third party certified with IATF Assessment Series (OHSAS) 18001 certification. body/registrar in writing within ten (10) working requirements for organizations contracted by sub-contractors in writing in advance, if they could
suppliers to maintain a quality management system based on requirements defined in the VinFast Supplier Quality Manual 16949. The certifications shall apply for all Organisation’s days Cummins, Inc. to provide production parts, change the release status of its QMS.
the current version of ISO 9001 or ISO/TS 16949. In certain (VSQM). manufacturing sites supplying direct or indirect to any REACH / International Materials Data System (IMDS) after request from Volvo Cars. This notification of service parts, components, and engines. These
circumstances, suppliers may be allowed to achieve certification TRATON involved brand. PACCAR requires REACH compliance for all shipments to participating European the registrar will constitute a "customer claim" requirements shall be included in any scope of Other guidelines of the automotive industry, such as the
within one year. Additionally, it is required that DTNA suppliers VinFast business system that complies with IATF 16949 Organisations should furthermore ensure that the countries, as described in TLV00805-102 in the ePortal (Reference EU Regulation NO as defined by the IATF Rules. This step will initiate registration/certification to ISO 9001:2015 VDA Series Vol. 1 et seqq. or QS 9000, will be included as
be ISO 14001 certified. requirements. The scope of the requirement affects subassembly, manufacturing Suppliers (sites and/or tier – n), where 1907/2006 on Registration, Evaluation, Authorization (and Restriction) of Chemicals). the decertification process of the and/or IATF 16949 issued by an ISO/IATF- excerpts in these QAR or in supplementing Productrelated
Evidence of a fully-functioning quality management system is sequencing, sorting, re-work and calibration services in addition to possible, are certified with IATF 16949 by an accredited To secure compliance, all organization's IATF 16949 certification. recognized and ISO/IATF-contracted Quality Assurance Agreements (QAA) and, thus, shall be
produced by a 3rd party registrar. Copies of valid certification direct material suppliers. third-party certification body. Suppliers delivering goods to European based PACCAR Affiliates are obligated to use In case of withdrawal of ISO 9001, 14001 or IATF certification body in order for the ISO deemed reference guidelines for the application of certain
must be sent to DTNA’s Supplier Quality Department (SQ), the International Materials Data System (IMDS) and submit material data sheets 16949 certificate, the organisation shall inform 9001:2015 and/or IATF 16949 certificate to be methods.
unsolicited. It is the supplier’s responsibility to ensure that VinFast does not have a special policy for IATF 16949 exemption (MDS) upon request. If not already obligated, Suppliers should use the International Volvo Cars within ten (10) working days. recognized as satisfying Cummins, Inc.
DTNA has valid certificates at all times. for small businesses. VinFast expects all of their direct material Materials Data System organization for third party 14. Quality Assurance Agreements (QAA)
Should the re-issuing of a certificate be delayed, the supplier suppliers to meet the above stated criteria. (IMDS) for registration of substances in the goods supplied. registration/certification. For safety-relevant and/or functionally essential
must notify Supplier Quality before the current certificate All ISO 9001:2015 and/or IATF 16949:2016 delivered parts, as a supplement to this QAR,
expires and provide the new re-certification date. The supplier Suppliers and sub-suppliers identified as special process providers For shipments in Europe, REACH compliance is required. Documentation about this requirements and the requirements of this JOST may enter with the supplier into individual
shall then send a copy of the certificate upon successful re- are to adhere to the specific requirements as set forth in the AIAG standard is available on ePortal. document shall be addressed in the Product- and process performance-related quality
certification. If the valid certificate or binding schedules for manuals. organization’s quality system. assurance agreements (e.g. PPL). These QAA will
obtaining the corresponding certificate have not been Unless explicitly specified, these requirements contain, as a result of the quality planning talks with
presented, DTNA is entitled to consider discontinuing business VinFast requires that its suppliers use the latest Automotive are not linked to the Customer-Specific the supplier, among others, the important classified
and/or resourcing the product or service. Certification status is Industry Action Group (AIAG) version of the Advanced Product Requirements (CSRs) of any other properties (@1 and @2) with special requirements for
a key component in the criteria for Masters of Quality and can Quality Planning and Control Plan (APQP), Potential Failure Mode management system standard required by the documentation, the agreed test methods, test
significantly impact the supplier’s standing. and Effects Analysis (FMEA), Measurement System Analysis Cummins, Inc. A nonconformance to a CSR of records, SPC applications, proof of capability and the
(MSA), Production Part Approval Process (PPAP), Statistical one standard does not imply that a contents for traceability.
Process Control (SPC) and Machinery FMEA manuals as guidelines nonconformance to another CSR exists.
for their system development. For these publications, visit Specifically, a supplier who is not fully certified
http://www.aiag.org. to ISO 14001 shall not receive a
nonconformance from their IATF 16949
7.1.3 Environment Certification Body.
To effective environment management, which ensures
compliances with the respective applicable environmental Organizations shall submit proof of registration
regulations, VinFast complies with ISO 14001 certificate. by sending a digital copy (PDF, JPG, etc) of
Therefore, we expect our suppliers to show volunteer commitment their current registration certification to their
to environmental protection by implementing an environmental SQIE contact. The email should identify a
management system. contact for certification issues at this site,
providing contact information for the contact.
Notification of ISO 9001:2015 and/or IATF
16949:2016 Registration Status Change
Organizations shall notify Cummins, Inc. of any
change in the ISO 9001:2015 and/or IATF
16949 registration status via email to their
SQIE contact. Such changes include, but are
DP-SAL-08_Manage of Customer 4.3.2) Customer-specific requirements VinFast requires that its suppliers use the latest Automotive Refer AL CSR alignment points shared with customer dt 2.4 Automotive Industry Standards and DTNA Requirements MBST 2016 Renewal or Discontinuation not limited to:
Specific Requirements (CSR); Industry Action Group (AIAG) version of the Advanced Product 3rd May'20 The use of and compliance with Automotive Industry standards, Supplier has the responsibility to monitor and submit valid certifications to PACCAR
Quality Planning and Control Plan (APQP), Potential Failure Mode tools, and procedures is vital to supplying product to DTNA. The Supplier Quality. If any change or planned delay in Certification status occurs, the
and Effects Analysis (FMEA), Measurement System Analysis - Consistent compliance of PPAP requirements. supplier is required to use the latest edition of these standards, most supplier will notify PACCAR Purchasing & Supplier Quality within five business days.
(MSA), Production Part Approval Process (PPAP), Statistical - Necessary controls in place, to ensure identification and of which are available at www.aiag.org. Examples: Production Part Quality System registration certificates must be uploaded to the Supplier Quality
Process Control (SPC) and Machinery FMEA manuals as guidelines elimination of root cause for the potential part quality Approval Process, Advanced Product Quality Planning, FMEA, etc. ePortal. Failure to maintain and communicate certification status will result in a
for their system development. For these publications, visit issues. All other expectations and requirements described in “Doing penalty to operational ratings and could impact future business.
http://www.aiag.org. - Zero-defect approach to be adopted, which includes Business with Daimler Trucks North America LLC” shall be followed
adherence to necessary process controls, traceability, by the supplier.
mistake proofing, cleanliness, and packaging.
- Supplier ownership for continually improving Quality by
proactive analysis and corrective/preventive actions
based on the performance metrics (PPM, CPI) published
#N/A 4.4) QUALITY MANAGEMENT SYSTEM AND ITS PROCESSES in the AL
Refer Ashok
CSRLeyland “Supplier
alignment points Relationship Management”
shared with customer dt The supplier shall use the AIAG reference The supplier shall immediately provide notice if deviations
3rd May'20 manuals for APQP, SPC, PPAP, FMEA and MSA from the zero-defect-obligation are foreseeable
processes.

#N/A 4.4.1
11WI_IPCA_LCM;13WI_IPCA_SP 4.4.1.1) Conformance of products and processes VOLVO MUST BE NOTIFIED IMMEDIATELY IN THE EVENT A MBST 14/06 (QMS); 4) Scientific and Technical G. Quality Management System and it’s In accordance with requirements under product liability
M;14WI_IPCA_SCM;DP–04-70- NON-CONFORMANCE OR POTENTIAL CUSTOMER RISK IS IDENTIFIED State-of-the-Art; According to the requirements of Processes (4.4) Conformance of Products and law, the supplier shall ensure that its deliveries and
60_Type Approval;DP-05-SP- the Product Liability Act, the supplier shall ensure Processes services comply with the state of the art and science.
04_Conflict Minerals 1.5 SAFETY MANAGEMENT AUDIT that its deliveries and services correspond to the Suppliers shall ensure conformance of all
Reporting_CMR;DP-06-20- Suppliers of safety critical components or assemblies must have safety system requirements embedded in their scientific and technical state-of-the-art. products and processes, including service parts The supplier shall immediately provide notice if deviations
10_Export Control Check;DP-06- quality management system. Suppliers must be able to demonstrate they have the organization, systems, and those that are outsourced, to all applicable from the zero-defect-obligation are foreseeable.
20-20_Export Authorization;DP- processes, and competencies to manage the Volvo requirements related to safety critical features. Cummins Inc., statutory, and regulatory
06-20-30_Process US-Export;DP- requirements.
06-20-40_Outbound Process Volvo has developed and uses a technical audit to evaluate the Safety Management Systems of suppliers of a safety
according to Export Control;DP- part or parts. This audit evaluates the presence of an adequate management system and the capabilities to
07-ML-01_ESD Control;WI-04- properly manage safety parts through-out the production process.
70-60-10_EMC Type A supplier that has a safety part without a critical characteristic will be required to complete a Short Safety
Approval;WI-06-20-10- Management Audit. A supplier who is supplying a part that has been identified as a safety part and contains a
01_Export Control;WI-06-20-10- special characteristic will be required to participate in the Safety Management Audit (SMA). The Safety Management
02_Export Controls for Audit (SMA) will be conducted during the sourcing process and potential suppliers are required to achieve a passing
Development;WI-06-20-10- score prior to the award of business.
03_Embargo Guidance;WI-06-
20-10-04_Embargo The target score for the Safety Management Audit is 90%. Suppliers that achieve a passing score above 60% but
Overview;WI-06-20-10- below 90% will be considered conditionally approved. Suppliers that are conditionally approved are required to
05_Overview EU+US develop a detailed action plan with a timeline for achieving the 90% score. This plan must address all audit
Embargos;WI-06-20-10- findings. After achieving a 90% score, suppliers are re-audited periodically to ensure that the SMA systems and
06_Know your Customer; WI-06- processes impacting quality remain in place. Volvo Group reserves the right to conduct a Safety Management Audit
20-10-07_How to check Export at any time following a major quality spill, recall or when a safety risk is identified.
Control List;WI-06-20-10-
08_Blocking Export Controlled
Parts;WI-06-20-10-
09_Explanation EUC;WI-06-20-
10-10_End User Documentation
Sanctioned Party List
Screening;WI-06-20-10-
11_Provisions to meet in Frames
of Exports;WI-06-20-30-01_US-
Export Control US-
proportion;WI-06-20-30-
02_Calculating US
proportion;WI-06-20-30-03_US-
Re Export Control;

DP-04-80-30_Functional Safety 4.4.1.2) Product safety The supplier has to nominate a Product Safety Representative With regard to dimensional, material, test and functional requirements for product features identified as safety (page 3) Mercedes-Benz Special Terms 14/06/ 4.2 Product safety/product liability* No Specific Requirement As a supplier to the VW Group, JOST is obligated to
Management;DP-07-09- (PSB) in the B2B Portal. critical [1] or [CC], the following requirements apply and supersede the general requirements. Safety critical DS: Documentation of relevance to safety; See Formel Q Konkret. No additional Q requirements in appoint a product safety representative (PSB) at every
G_Manage Product Safety;DP- The BMW Group does not require participation in the release of characteristics must be clearly identified throughout the manufacturing process and in all associated documentation Components or systems whose malfunction or regard to Formel Q. step of the supply chain. JOST will directly contact the
11-QM-06_Product Safety D-and P-FMEAs that contain critical characteristics concerning such as process FMEA, control plans and work instructions. failure may place the life and limb of other road suppliers in the supply chain who are affected by this in
Council; product safety. The release is part of the supplier‘s obligations. Capability requirements for parts identified with [CC], [1] characteristics are described below: traffic users in direct risk are safety-relevant.. writing and request the appointment of a PSB.
MBST 13/18 (PPA) 5) Execution of the PPA
Process; In deviation from VDA Volume 2, the In accordance with requirements under product liability
following requirements apply to the DS/DZ law, the supplier shall ensure that its deliveries and
characteristics specified in the specification services comply with the state of the art and science.
documents (e.g. drawings, CAD data records):
Short-term process capability Cmk ≥ 2.00; Long-
term process capability Cpk ≥ 1.67; The
procedure for special processes shall be as
described in MBST14.
In addition to the demands detailed in the table above, the supplier must apply the following requirements on the
shop floor;
# Identification of the operations which have a direct or indirect influence on a safety feature
# Clear signs or placards defining the characteristic and potential effects of non-compliance
# Training status and authorization for all operators working on safety feature related workstation
# Rework of EE components is not allowed*
* This requirement does not apply to remanufactured electrical or electronic components.

NO DEVIATIONS ARE ALLOWED ON SAFETY CRITICAL FEATURES

VOLVO MUST BE NOTIFIED IMMEDIATELY IN THE EVENT A

NON-CONFORMANCE OR POTENTIAL CUSTOMER RISK IS IDENTIFIED

Volvo Group must be notified of any product features or functions where the potential failure mode and associated
customer safety effect are assigned a high severity score (9 or 10). (Severity for any features identified by Volvo
Group with a [CC] or [1] must have a severity score of a 9 or 10 on the supplier’s FMEA.)

#N/A 4.4.2) 1.6 No Specific Requirement

Suppliers shall have an effective system of traceability that ensures delivered product can be traced from a finished
product in the customer application back to specific lots, subcomponents, parts, blanks and raw material.
1.6 In addition to component/materials traceability, the system must be capable of providing the production history
of a lot or serial number. This history must include:
# Rework operations or activity
# Product and process special characteristics
# Test records
# Process parameters influencing conformance
# Machine settings influencing conformance
# Maintenance activity of machines, equipment, jigs, gages and test equipment
# Operators and personnel qualification records for operators performing the work

If product is controlled in lots or batches, a risk analysis related to severity of non-conformance and probability of
occurrence must be conducted and used in establishing the lot sizes to minimize the impact of product recall.

The minimum requirement for storage of information related to safety critical parts is 10 years after product phase-
out or end of production. Any additional applicable legal requirements related to storage must
be maintained.

#N/A 5) LEADERSHIP
#N/A 5.1) LEADERSHIP AND COMMITMENT Qualified personnel No Specific Requirement
The supplier must provide suitably qualified
personnel for the quality-related tasks. He
must also nominate a Quality Officer as a
contact person for SCB products.

#N/A 5.1.1) GENERAL 3.2 Short Supplier Evaluation Model No Specific Requirement S
Typically the first formal contact with a supplier will be a Request for Information (RFI). At that time suppliers will a
be requested to complete the Short Supplier Evaluation Model (Short SEM). m
The Short SEM collects general data about the company, its products and capabilities. Specific quality topics e
included in the Short SEM are:
 Quality Systems: a
Application and certification by an accredited third party to ISO 9001 or IATF 16949 Quality Management System s
and ISO 14001 Environmental Management System
 Quality Performance: 4
Past performance in quality, reliability and deliveries .
 Reliability: 1
Practices in place for verification and validation testing that ensures their products will meet the minimum useful life
expectations &
 Sustainability & Corporate Social Responsibility (CSR):
CSR self-assessment to evaluate supplier performance and compliance with our ethical requirements 4
Current Volvo Group suppliers who have not participated in a recent evaluation may be requested to complete a .
Short SEM or participate in a standard on-site SEM prior to the award of additional business. 2
Volvo Group routinely monitors all current suppliers based on their performance as measured in the Supplier
Scorecard (PPM, QPM, recent audit scores, Inspection Reports, Low Performing Supplier (LPS) status, etc.). Based
on these results, Volvo Group may request a new Short SEM to be completed or request further evaluation audits.

#N/A 5.1.1.1) Corporate responsibility The Sustainability audit is an on-site evaluation of supplier’s capability to meet Volvo code of conduct. The audit is
designated to analyze the risk of supplier’s activity with regards to people, planet & profit.
#N/A 5.1.1.2) Process effectiveness and efficiency No Specific Requirement
#N/A 5.1.1.3) Process owners The supplier shall appoint a ‘quality contact’.

#N/A 5.1.2) CUSTOMER FOCUS The organization must demonstrate enhanced customer satisfaction by The organization shall demonstrate enhanced No Specific Requirement
meeting continuous improvement, Cost Management Program (CMP), customer satisfaction by meeting the continuous
productivity requirements and Six Sigma projects improvement requirements of VQE.

3.2 10 PPM Award

PACCAR recognizes Tier 1 manufacturing sites who deliver superior quality
performance with the annual “10 PPM Award.” Suppliers who meet the following
criteria are eligible for the award:
1. Achieve less than 10 PPM quality performance for the award year
2. Have annual receipts greater than 10,000 units OR annual estimated purchases of
$100,000 (or local equivalent currency)
3. Be a PACCAR-Approved supplier and a manufacturing location (no C-stock,
distribution centers or headquarters)
4. Have a Warranty PPM less than 200 and total claims less than 50 in the award
year.
5. Have a current ISO/IATF Certification and uploaded to PACCAR SharePoint by the
end of January following the award year.

#N/A 5.2) POLICY No Specific Requirement

#N/A 5.2.1) ESTABLISHING THE QUALITY POLICY No Specific Requirement
#N/A 5.2.2) COMMUNICATING THE QUALITY POLICY No Specific Requirement
#N/A 5.3) ORGANIZATIONAL ROLES, RESPONSIBILITIES AND AUTHORITIES No Specific Requirement

#N/A 5.3.1) Organizational roles, responsibilities, and authorities - supplemental The organization must notify PACCAR Supplier Quality and Purchasing of any change No Specific Requirement
to senior management, quality management (through ePortal contacts update), or
change in company ownership (through email to Supplier Quality & Purchasing in
advance followed by ePortal update). Supplier is to keep the ePortal contact up to
date at all times.
#N/A 5.3.2) Responsibility and authority for product requirements and corrective No Specific Requirement
actions

#N/A 6) PLANNING 2 PACCAR SUPPLIER APPROVAL PROCESS

Suppliers are approved to do business with PACCAR and its divisions upon successful
completion of the supplier approval process. The process includes:
a) A review of the supplier’s business model, financials and organizational capability
(Suppliers Questionnaire).
b) Completion of an on-site audit or Supplier Readiness Review (SRR) to evaluate a
supplier’s business systems. See Section 5.4 for more information.

#N/A 6.1) ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES 3.6 Index Audit 2 PACCAR SUPPLIER APPROVAL PROCESS H. Actions to address risks and opportunities
The Index audit results are a major consideration in the sourcing decision process. Volvo Group requires all new The audit must result in an overall Low Risk score and formal approval by PACCAR (6.1)
suppliers, sub-suppliers and sub-contractors using the processes included in the list of technologies to have an Supplier Quality before the supplier is considered a PACCAR-approved supplier. If the Supplier shall include in its risk analysis, at a
Index assessment of their production process prior to supplier selection in the sourcing process. audit results in a score of Medium or High Risk, the supplier is required to provide a minimum, lessons learned from product recalls,
Completion of the Index audit is a requirement for consideration of award of new business. Current suppliers, who corrective action plan, product audits, field returns and repairs,
provide products covered by any of the technologies listed below, but have not had an Index audit assessment, including due dates, within 10 business days. Suppliers are encouraged to use complaints, scrap, and rework.
shall contact the Buyer and SQE to arrange for an audit and approval to ensure continued business with Volvo continuous improvement methods, such as Six Sigma, to realize the actions defined The supplier shall retain documented
Group. in their corrective action plan. Business will not be awarded to suppliers who have information as evidence of the results of risk
not achieved “approved status,” except analysis.
IIndex Audit scores are valid for a period of three years. A new audit is required if there is a process change within at PACCAR’s discretion.
the three year cycle. The scoring of the Index Audit is similar to the scoring process used for the SEM or general
process audit. Regardless of the score, suppliers are expected to work aggressively to address any concerns or
action items identified during the audit.

Volvo Group has developed a group of technology-based process audits (Index Audits) that focus on production
processes that use technology considered critical to the function of the products. The Index Audit is required for
award of business. It may also be used in process improvement or critical problem investigation.

During the Software Index the supplier’s compliance to Automotive SPICE CL3 is verified. The activities linked with
SPICE improvement plan is also verified.

#N/A 6.1.1) AND 6.1.2)

#N/A 6.1.2.1) Risk analysis 2.6 Risk Management No Specific Requirement
The supplier shall determine the risks and opportunities
for every process and shall address them to ensure that
the quality management system can achieve the intended
results, enhance desirable effects, prevent or reduce
undesired effects in terms of Quality, Cost, Delivery and
Safety.

#N/A 6.1.2.2) Preventive action 3.2 Risk Mitigation Preventive Action

Suppliers are responsible for identifying and minimizing all possible Suppliers shall determine and implement
risks that have been identified as early as possible. During the action(s) to eliminate the causes of potential
product development phase, the supplier shall apply appropriate nonconformities in order to prevent their
preventive quality planning methods, e.g. feasibility analysis, occurrence. Preventive actions shall be
reliability studies, and risk analysis. appropriate to the severity of the potential
Suppliers have the responsibility to analyze their product/process issues.
design, and they are urged that their sub-suppliers do so as well. For The supplier shall establish a process to lessen
suppliers having design responsibility, system and design FMEA the impact of negative effects of risk including
analyses must be performed and any safety-related characteristics the following:
must be clearly identified on drawings and technical documents. a) Determining potential nonconformities and
their causes;
b) Evaluating the need for action to prevent
occurrence of nonconformities;
c) Determining and implementing action
needed;
d) Documented information of action taken;
e) Reviewing the effectiveness of the
preventive action taken;
f) Utilizing lessons learned to prevent
recurrence in similar processes.

#N/A 6.1.2.3) Contingency plans 7.6.6 Contingency Plan 2.7 Contingency plan Suppliers are responsible for identifying and minimizing all possible 3. Emergency plans These plans are to be kept up to date and can be requested by PACCAR whenever Contingency Plans
Suppliers shall develop a contingency plan for potential The supplier shall prepare contingency plans to overcome risks that have been identified as early as possible. During the • VDA 6.1 / VDA 6.4; To be drawn up applicable. When requested, Suppliers are required to
catastrophes, which may disrupt product flow to VinFast and abnormal situations in man, machine, material and product development phase, the supplier shall apply appropriate preemptively by the supplier submit a Business Continuity Plan (BCP)
advise VinFast immediately in the event of an actual disaster. In method. Supplier shall preventive quality planning methods, e.g. feasibility analysis, 3. Emergency plans a) Suppliers may use Cummins BCP template
an actual catastrophe, suppliers shall provide VinFast access to - Identify and evaluate internal and external risks to all reliability studies, and risk analysis. In order ensure that the effect on delivery for assistance in creating BCP for the suppliers
VinFast's tools and/or their replacements. manufacturing processes and infrastructure equipment capability in the event of unforeseen company. The BCP template is available on
essential to maintain production output and to ensure circumstances (e.g. machine breakdown, www.supplier.cummins.com by following the
that Ashok Leyland requirements are met. tooling failure, IT system outage, power cuts, path Corporate Responsibility>Business
- Define contingency plans according to risk and impact damage due to flooding, material shortages, Continuity Planning.
to Ashok Leyland. etc.) remains as low as possible, emergency b) Suppliers are expected to provide BCPs for
- Prepare contingency plans for continuity of supply in the plans must be drawn up by the supplier. The the Primary/Major Facilities that produce high
event of any key equipment failures, interruption from emergency plans must be presented to SCB risk components as identified by Cummins
externally provided products, processes and services, with initial samples where demanded and must c) The BCP must be an “active” document and
recurring natural disasters, fire, utility interruptions, labor be updated at regular intervals (at least once a Suppliers are responsible for reviewing,
shortages, infrastructure disruptions year). updating BCPs at a regular frequency (at least
- Shall create an advance notification system to inform annually), and testing contingency plans for
Ashok Leyland and their sub-suppliers on any situation effectiveness
that affects the requirements and expectations of Ashok d) The Supplier shall submit latest version of
Leyland business. the BCP to CMI on an annual basis.
- Review contingency plan annually for its effectiveness
using a multidisciplinary team including supplier top
management
- Document the contingency plans and retain the
documented information.

#N/A 6.2) QUALITY OBJECTIVES AND PLANNING TO ACHIEVE THEM Suppliers have the responsibility to analyze their product/process No Specific Requirement Where necessary, the agreements on
design, and they are urged that their sub-suppliers do so as well. For goals shall be concluded as supplementary agreements to
suppliers having design responsibility, system and design FMEA this QAR in the form of a bilateral Quality Assurance
analyses must be performed and any safety-related characteristics Agreement (QAA).
must be clearly identified on drawings and technical documents.

#N/A 6.2.1) AND 6.2.2) No Specific Requirement

#N/A 6.2.2.1) Quality objectives and planning to achieve them - supplemental Part rejection levels at Ashok Leyland to be aimed for 1.5 Quality Requirements and Expectations Zero-fault target 3.1 Supplier Performance Metrics No Specific Requirement
Zero PPM but not above 50 PPM. However specific  Quality rejects must not exceed 50 PPM The quality target of zero faults applies to all PACCAR measures quality performance for each supplier facility, as defined by a
targets and changes, if any, will be communicated from  Components and parts delivered to DTNA Truck Manufacturing products supplied to SCB. This requires the unique PACCAR supplier code. Performance is evaluated using any of the following
time to time Plants meet all specified requirements of the current DTNA drawing supplier to design his advanced quality metrics, where applicable:
and are verified prior to shipment planning for a systematic avoidance of faults • Quality PPM
 All Key Characteristics, including safety features are captured on across the whole of the process chain. • Non-conforming part/Warranty PPM
the Control Plan and meet the process capability requirement of Cpk • PPAP On-Time %
greater than or equal to 1.67 • PPAP Approval %
 Parts are ready for paint and/or build-ready, packaged properly in • On-Time Delivery %
accordance with defined guidelines and shipped securely per all • Number of rejects (defects) and incidents (tags)
current C-TPAT standards Suppliers are rated A, B, C or D for each applicable metric, as shown in Table 1
 Parts must be properly identified by part number, revision level, below. The actual value, along with the rating, can be found on the ePortal.
supplier code, and date of manufacture and must be fully traceable
to raw material per DTNA standards

#N/A 6.3) PLANNING OF CHANGES MAN Truck & Bus SE (MAN): Standard M 3335 applies for Supplier shall notify Cummins of any changes 7.3 Process Changes
change management of technical standards. within their management structure within two The supplier shall inform JOST in writing in a timely
weeks of changes taking effect. This includes manner before any changes
Scania CV AB (Scania): Updates of standards leading to changes in ownership as well as any changes • of manufacturing processes,
product and/or process changes shall be handled for Scania to contacts related to doing business with • of supply sources, materials or parts from
contracted articles, via the Supplier Change Request (SCR) Cummins. suppliers for the Products,
routine by submitting the issue in the eSCR module of the • of processes or facilities for the testing of
eQ2 application. Products,
• of production sites,
• of quality assurance measures,
so that JOST may examine whether the changes could
have adverse affects.
Significant process changes, which could result in
changes of the properties or composition of materials
of the Products to be delivered shall only be permitted
with written approval by JOST. For changes in the
production process, upon agreement, the supplier
shall prepare new initial samples which shall require
release by JOST before commencement of the serial
production.
All changes in the Product and Product relevant
changes
in the process chain shall be documented by supplier in a
parts or Product life cycle. The Product life
cycle shall be presented to JOST upon request.

#N/A 7) SUPPORT
#N/A 7 .1) RESOURCES
#N/A 7.1.1) GENERAL No Specific Requirement
DP-01-30-50-10_Voluntary 7.1.2) PEOPLE No Specific Requirement
termination;DP-08-HR-
01_Recruitment Process;
#N/A 7.1.3) INFRASTRUCTURE No Specific Requirement
#N/A 7.1.3.1) Plant, facility, and equipment planning The organisation shall keep Volvo Car system for No Specific Requirement
recording of production line capacities (Line
Capacity Reporting LCR) updated, as requested.

#N/A 7.1.4) ENVIRONMENT FOR THE OPERATION OF PROCESSES No Specific Requirement

IATF-CSR-MATRIX 08/12/2024
created 2017-06-16; update 2020-09-11 IATF16949:2016 (ISO9001:2015)/ CSR BMW GROUP VOLVO Group VINFAST Ashok Leyland Daimler Trucks North America DAIMLER AG TRATON Group Schmitz Cargobull PACCAR; PACCAR ENGINES; DAF; LEYLAND TRUCKS; DYNACRAFT; VOLVO CAR GROUP Cummins Jost
MAN Truck & Bus SE, Scania CV AB and VW PETERBILT
Caminhôes e Ônibus
PROCESS WABCO BMS-reference Customer specific requirements of the BMW Group. Supplier quality assurance manual - 5th Edition - 2019 Ver. No.: 4 - Mar 09, 2020 Supplier Quality Assurance Manual, Version 02: Supplier Quality Manual, November 2019 Mercedes-Benz Special Terms 2016/ TRATON Customer Requirements (CVS10); Mar-20 Supplier Manual Schmitz Cargobull AG, Supplier Quality Requirements Manual - Mar'20 CSR with IATF16949 - 14th February 2018 Cummins Supplier Hand book (Customer QS_Requirement_06-2017
Version: 3.0 / date: 03.08.20 Oct-2019 Customer specific requirements of DAG Status April 2018, Version V0.3 Effective from 1st April 2018 Specific Requirements) - 15th May 2019
September 2017
#N/A 7.1.4.1) Environment for the operation of processes - supplemental Product cleanliness is included in this requirement when noted on part drawings. There are monthly audits of 5S for continuous No Specific Requirement
PACCAR endorses the use of 5S practices. improvement of plant cleanliness, housekeeping and
working conditions. Packaging material is included
in this requirement. Management team shall
continuously monitor improvement plans.

#N/A 7.1.5) MONITORING AND MEASURING RESOURCES No Specific Requirement

#N/A 7.1.5.1) GENERAL No Specific Requirement
DP-ML-03_MSA-EOL Test;WI- 7.1.5.1.1) Measurement system analysis Supplier shall conduct MSA study for measuring Use the AIAG Measurement Systems Analysis manual for guidance. Measurement systems used to verify Special Measurement Systems Analysis
ML-01-15-MSA-devices; instrument/gauge combination of inspector as per AIAG 5.7 Measurement Systems Analysis (MSA) Characteristics identified in the SCA document shall Current Calibration records are required for all
guidelines. Suppliers are required to perform a Measurement Systems Analysis (MSA) for all show Total Gauge R&R values lower than or equal gages/measurement equipment used to inspect
measuring and test devices referenced in the control plan (reference the latest to 10% (evaluated towards tolerance band). Volvo Cummins product. Measurement Systems
version of the AIAG Measurement Systems Analysis manual for analysis). An Cars Supplier Quality Management organisation can Analysis (MSA) is required for any measuring
acceptable MSA is necessary to understand if the measurement system is repeatable in special cases approve use of measurement equipment used to inspect the special
and suitably accurate. Data generated using an unacceptable measurement system systems with Total Gauge R&R values between 10% characteristics identified on the Cummins
will be rejected. and 30% but the tolerance range used by the drawing or as defined by the Cummins SQIE.
organisation must in those cases be decreased to The Anova method, as detailed in MSA 4th
assure that all parts released fulfil Volvo Cars edition is the preferred method for submittal to
specification. Cummins. MSA acceptance limits shall be as
For further details see Customer-Specific follows:
Requirements for use with AIAG PPAP 4.0 % Tol Ratio (Precision to Tolerance)
P/T Ratio is less than 10% is acceptable
P/T Ratio between 10 and 30% is marginally
acceptable
P/T Ratio greater than 30% is unacceptable.

% R&R (Repeatability and Reproducibility)

R&R less than 10% is acceptable
R&R between 10% and 30% is marginally
acceptable
R&R greater than 30% is unacceptable

#N/A 7.1.5.2) MEASUREMENT TRACEABILITY No Specific Requirement

DP_07_11_Control of measuring 7.1.5.2.1) Calibration/verification records Calibration/verification records The supplier shall use a rotating monitoring and
devices; The Supplier shall have a documented process calibration for all test equipment used. To the extent
for managing calibration/verification records. JOST provides the supplier with production and test
Records of the calibration/verification activity equipment, they shall be included by the supplier in
for all gauges and measuring and test its quality management system like its own production
equipment (including employee-owned and test equipment. Upon request, the supplier shall
equipment relevant for measuring, Cummins- demonstrate the ca-pability of its measuring processes.
owned equipment, or on-site supplier-owned
equipment) needed to provide evidence of
conformity to internal requirements, legislative
and regulatory requirements, and Cummins-
defined requirements shall be retained.
The Supplier shall ensure that
calibration/verification activities and records
shall include the following details:
a) Revisions following engineering changes
that impact measurement systems;
b) Any out-of-specification readings as received
for calibration/verification;
c) An assessment of the risk of the intended
use of the product caused by the out-of-
specification condition;
d) When a piece of inspection measurement
and test equipment is found to be out of
calibration or defective during its planned
verification or calibration or during its use,
documented information on the validity of
previous measurement results obtained with
this piece of inspection measurement and test
equipment shall be retained, including the
associated standard’s last calibration date and
the next due date on the calibration report;
e) Notification to Cummins if suspect product
or material has been shipped;
f) Statements of conformity to specification
after calibration/verification;
g) Verification that the software version used
for product and process control is as specified;
h) Records of the calibration and maintenance
activities for all gauging (including employee-
owned equipment, Cummins-owned
equipment, or on-site supplier-owned
#N/A 7.1.5.3) Laboratory requirements equipment);
#N/A 7.1.5.3.1) Internal laboratory 7.8 LABORATORY REQUIREMENTS Refer AL CSR alignment points shared with customer dt The organization’s Internal Laboratory shall be The Supplier’s internal laboratory facility shall
Compliance to ISO/IEC 17025 may be used to demonstrate the organization’s in-house laboratory conformity to this 3rd May'20 accepted by the customer, if specified by Volvo Cars have a defined scope that includes its
requirement, but it is not mandatory. Compliance to ISO/IEC 17025 is a requirement for suppliers delivering capability to perform the required inspection,
Electrical Electronic (EE) components. test, or calibration services. This laboratory
scope shall be included in the quality
management system documentation. The
laboratory shall specify and implement, as a
minimum, requirements for:
a) Adequacy of the laboratory technical
procedures;
b) Competency of the laboratory personnel;
c) Testing of the product;
d) Capability to perform these services
correctly, traceable to the relevant process
standard (such as ASTM, EN, etc.); when no
national or international standard(s) is
available, the Supplier shall define and
implement a methodology to verify
measurement system capability;
e) Cummins requirements, if any;
f) Review of the related records.
NOTE: Third-party accreditation to ISO/IEC
17025 (or equivalent) may be used to
demonstrate the Supplier’s in-house laboratory
conformity to this requirement.

#N/A 7.1.5.3.2) External laboratory Refer AL CSR alignment points shared with customer dt Where PACCAR specifies specific test laboratories, they will be included in the External Laboratory
3rd May'20 controlling engineering specification. Otherwise, the supplier is responsible for External/commercial/independent laboratory
qualifying their internal or external inspection and test laboratories. Results may be facilities used for inspection, test, or calibration
required for submission with the PPAP package. services by the Supplier shall have a defined
laboratory scope that includes the capability to
perform the required inspection, test, or
calibration, and either:
– The laboratory shall be accredited to ISO/IEC
17025 or national equivalent and include the
relevant inspection, test, or calibration service
in the scope of the accreditation (certificate);
the certificate of calibration or test report shall
include the mark of a national accreditation
body; or
– There shall be evidence that the external
laboratory is acceptable to the customer.
NOTE: Such evidence may be demonstrated by
customer assessment, for example, or by
Cummins-approved second-party assessment
that the laboratory meets the intent of ISO/IEC
17025 or national equivalent. The second-party
assessment may be performed by the
organization assessing the laboratory using a
Cummins-approved method of assessment.
Calibration services may be performed by the
equipment manufacturer when a qualified
laboratory is not available for a given piece of
equipment. In such cases, the organization
shall ensure that the requirements listed in
sub-section Internal Laboratory have been
met.
Use of calibration services, other than by
qualified (or Cummins accepted) laboratories,
may be subject to government regulatory
confirmation, if required.

#N/A 7.1.6) ORGANIZATIONAL KNOWLEDGE No Specific Requirement

DP-08-HR-02_Performance 7.2) COMPETENCE No Specific Requirement
Management; DP-08-HR-
03_Personnel Development;
#N/A 7.2.1) Competence - supplemental Effectiveness of training must be measured. Example of tools to accomplish
requirement are MSAs on inspectors, hands-on testing, and
measurement of individual quality performance.
PACCAR endorses Six Sigma, Design for Six Sigma, and Kaizen/Lean methodologies.

DP_SAL_04_Customer Training; 7.2.2) Competence - on-the-job training Competence--on-the-job training

DP-06-01_Training on the job; Each location shall have a sufficient number of
trained individuals such that computer
applications necessary for direct support of
Cummins, Inc. manufacturing can be accessed
during scheduled Cummins, Inc. operating
times, and other applications can be regularly
accessed during normal business hours. The
specific computer applications required will
vary with the scope of an organization site’s
operations. For manufacturing sites, the
required quality applications include, but are
not limited to:
• SCAR worksheet
• iSCM (APQP, PPAP, SCR & SR)
• CQMS (APQP, PPAP, SCR, SR, MNC, & SCAR)
• Supplier Portal
NOTE: Cummins, Inc. SQIEs have Supplier
Training available to suppliers as needed.
Contact your SQIE for more information.

#N/A 7 .2.3) Internal auditor competency No Specific Requirement

#N/A 7.2.4) Second-party auditor competency No Specific Requirement

#N/A 7.3) AWARENESS No Specific Requirement
#N/A 7 .3.1) Awareness - supplemental No Specific Requirement
WI-08-04-02_Employee 7.3.2) Employee motivation and empowerment No Specific Requirement
Suggestion Scheme;
#N/A 7.4) COMMUNICATION Nominate a Single Point Of Contact (SPOC) to respond 2.1 Contact Information and DTNA Supplier Portal Access The supplier shall appoint a ‘quality contact’. The communication between JOST and the supplier
for Quality and Performance related communications from Suppliers are responsible for providing DTNA Supplier Quality with shall be in German or English, unless agreed otherwise.
Ashok Leyland on a regular basis necessary contact information for their Quality Department(s). DTNA
Purchasing will furnish suppliers with contact information for the
DTNA PPAP Coordinator from whom they can request the following:
- Supplier contact form – to be completed and returned.
- Instructions for access to PPAP Management System.

#N/A 7.5) DOCUMENTED INFORMATION Refer record retention

#N/A 7 .5.1) GENERAL No Specific Requirement
DP-04-01_Group Management 7.5.1.1) Quality management system documentation MBST 14/06, section 1 An organization’s facility is not permitted to register only one part of the organization
System Documentation; QSHE- Selection and Application of the QM System for the demonstration of capable quality systems (i.e. one product line or operational
Manual; area).
To ensure flawless and constant product quality,
the supplier shall establish a quality management
system, hereinafter referred to as “QM”. The QM
system must be set up in line with the currently
applicable version of ISO/TS 16949. Evidence
must be provided through certification by a
certification society recognized by the IATF
(International Automotive Task Force). Any
deviation from this procedure requires specific
approval by Daimler.
The supplier will set up its QM system and its
sub-suppliers are also required to comply with the
requirements of this MBST.

#N/A 7.5.2) CREATING AND UPDATING No Specific Requirement

#N/A 7.5.3) CONTROL OF DOCUMENTED INFORMATION The organization ensures that the most current revision levels of PACCAR No Specific Requirement
documents/instructions, or external agency documents, are
used.
PACCAR controlled documents can be found on eportal.paccar.com Suppliers to
review for changes to documents monthly.
#N/A 7.5.3.1) AND 7.5.3.2) The organization ensures that the most current revision levels of Where the organization uses Volvo Car documents / No Specific Requirement
PACCAR documents/instructions, or external agency documents, are instructions or other documents of external origin,
used. the organization ensures that the appropriate
PACCAR controlled documents can be found on eportal.paccar.com revision level is used
Suppliers to review for changes to documents monthly. • Standards & Forms - Latest revision
• Design records - Revision valid at PSW approval
Note: Engineering Standards & Forms are obtained
from Volvo Cars Supplier Portal
If any standards are not available through the
above source, organizations should contact Volvo
Car Engineering).

DP-11-QM-07_Record_retention; 7.5.3.2.1) Record retention The minimum requirement for storage of information related to safety critical parts is ten years after product 7.6.7 Document and Product Sample Retention 2.8 Record retention MBST 13/18 (PPA), 7) Storage Periods; 1.4.3 Record retention Special features 4.9 Record and Product Sample Retention The organization shall retain the documents below Cummins supplier hanbook point L1. Record 12. Documentation P
WI-04-90-20-50_Identification of phase-out or end of production. Any additional applicable legal requirements related to storage must be Suppliers shall retain documents and product samples for the time The supplier shall define, document and implement a Quality performance records (for example control charts, Special features are safety-, permissible- Suppliers must have a method to provide for safe and accessible retention of all in a safe and confidential way for the following retention: To prove the fulfilment of all quality requirements, U
Invalid documents; maintained. the part is active (a part is active as long as it is being supplied to record retention policy. The control of records shall The storage periods shall be based on VDA inspection and test results) shall be kept for the current year relevant or important functional dimensions records relating to PPAP submissions for the production and service life of the part.times The supplier shall maintain PPAP records for the supplier shall maintain test records about all R
the vehicle for original or service applications) in production plus a satisfy statutory, regulatory, organizational and Ashok Volume 1. Following the discontinuation of series plus two calendar years. which require greater vigilance. They are Archived data must be available within a 24-hour period. Development Documentation L+20 the life of the product plus one year. Supplier conducted tests or process records suitable for this
minimum period of 15 years at the end of serial production. Parts Leyland specific requirements production, the PPA process documents shall be Records of internal quality system audits, product audits, designated by SCB and the supplier in relation PACCAR requires record retention duration as outlined in Section 9. If a Supplier no e. g. CAE Reports, Laboratory Reports, inspection and test records shall be maintained purpose. Upon request, JOST shall be allowed to 3
used on multiple programs may require an exceptionally long - Product part approvals, tooling records (including archived for 15 years by the supplier and layout inspection and functional testing and management to the product or production process. Evidence longer manufactures a production part or stops doing business with PACCAR, they Measurement Data, Measurement Protocols and for three years minimum or as directed by your inspect these records. 0
retention period. maintenance and ownership), product and process design submitted on request.; review shall be kept for the current year plus two calendar of process capabilities for these features must are still responsible for record maintenance for the production and service life plusTest Reports SQIE. The record-keeping period for these records shall be
The supplier shall retain a master sample from each cavity, die records, purchase orders and its amendments and sub years. be provided and suitable archiving periods one calendar year. The Supplier must provide PACCAR with the record storage Product Documentation for Legal and Safety at least 3 years. For @1- and @2-classified properties,
and pattern for the length of time that the component/material is supplier related documents shall be retained for the MBST 27/08 (FMEA); All documents in connection determined. SCB identifies these features as: facility, a contact name, address and phone number. PACCAR retains the right to Requirement related parts L+20 the obligation to keep specifications and records shall
active plus one year. The master sample shall be identified as such length of time that the product is active for production with this process (FMEA) shall be archived by the 1. BM S: Safety requirement / Product safety access and copy any of these documents. (These are identified by consequence class 1, CR or amount to at least 15 years after expiration of the
and shall show PPAP submission reference and VinFast approval and service requirements, plus one calendar year unless supplier for 15 years following the discontinuation archiving: 15 years PACCAR requires suppliers to retain Significant Production Run Samples for a RT requirements or Emission Related Components serial production. Upon request, the supplier shall grant
date. otherwise specified by Ashok Leyland or regulatory of series production. 2. BM Z: Legal and official regulations relating minimum of 30 days after the PPAP submission is approved. ERC marking) e. g. Purchase orders and JOST access to these records at any time within 36 hours.
agency. to registration at the time of placing of the amendments, Tooling orders, PPAP documents, Set- In addition, it shall be ensured that the entire
- This requirement shall not supersede any regulatory product on the market. archiving: 15 years PACCAR requires a retention of seven years after End of Production and/or Service up verification results, Running Production documentation will be provided to JOST in the case of
requirements as per latest Government guidelines or as 3. BM F: Request and function archiving: 3 Life of product if Government regulations and/or Safety Critical Parts are involved, Inspection, Running Production Testing, Annual termination of contract, insolvency (to the extent legally
described in the ASHOK LEYLAND AGREEMENTS for years regardless of part usage life. These requirements do not supersede any government Layout Inspection and Log-books showing permitted in that context) or in the event of other
documents requiring longer retention period. All specified retention mandates. modifications and changes to production process. restrictions of production.
retention period shall be considered as the “minimum” Product Documentation for non-Legal nor Safety Generally, proofs of process capability (Cm/Cmk and
requirement. 9 RECORDS RETENTION Requirement related parts L+1 Cp/Cpk) shall be included in the first serial delivery.
- Supplier shall remove any obsolete / superseded Production part approvals, tooling records, APQP records, purchase orders and e. g. Purchase orders and amendments, Tooling Where necessary, the inclusion of test records or factory
documents whenever a new version is released. amendments must be maintained for the time that the part (or family of parts) is orders, PPAP documents, Set-up certificates shall be agreed. Any provisions deviating from
production and service active, plus one calendar year, unless otherwise specified by verification results, Running Production Inspection, the aforementioned requirements shall be specified in the
PACCAR. Running Production Testing, Annual Layout Product and Process Performance Requirements.
NOTE: Supplier-issued purchase orders and amendments for PACCAR-owned tooling Inspection and Log-books showing modifications In order to prove the uninterrupted process capability, the
are included in this requirement. and changes to production process. supplier shall conduct re-qualification tests periodically, at
Quality performance records (e.g. inspection and test results) must be retained for Remark: L stands for Vehicle Life representing the least once a year.
the life of the part plus 3 calendar years after the year they were created, unless date when the product which the documentation is
otherwise specified. Records of internal quality system audits and management related to, is not produced any more including spare
reviews must be retained for three years. parts. Add twenty (20) or one (1) year to the year
These requirements do not supersede any regulatory requirements. All specified when the product is not produced any more in order
retention periods must be considered minimum requirements. to calculate the destruction date for the record.

a reminder that you are required to retain all documentation relating to a PPAP for a
prescribed duration relating to a part.

Engineering_Documents_Custom 7.5.3.2.2) Engineering specifications MAN and Scania product standards can be found on the Special Processes are to be monitored as required by PACCAR requirements. PACCAR Part folder Requirements No Specific Requirement
ers,WI-PD-35-01_Group-PDP; respective brand portals. reserves the right to request evidence of monitoring for any reason. The Part folder define the Engineering Specifications
Special processes include, but are not limited to: heat treat, coating, plating, describing the requirement for the part e.g.
Portal for Technical Documentation (PTD) for MAN: adhesive application, and welding. • 2D Drawings
www.ptd.man.eu • 3D Models
• Technical Regulations
Scania Supplier Portal (SSP) for Scania: Heat Treat Assessment Requirements
https://supplier.scania.com • For supplier processes defined by SQM, supplier
shall demonstrate compliance to CQI-9 "Special
ONE.Portal for VW C&O: www.vwgroupsupply.com Process: Heat Treat System Assessment" available
Other MAN and VW Caminhões e Ônibus (VW C&O) through AIAG.
technical documents for the respective product, such as Assessment is done yearly and is valid also for sub-
works standards, installation drawings/assembly drawings, suppliers.
MAN component requirement specifications, etc. can be • The heat treat assessment can be either 1st or
found on the MAN and VW C&O portal links mentioned 2nd party, but must be conducted by a
above. qualified assessor as defined in AIAG Heat Treat
To assure the actuality of information and contact persons System Assessment CQI-9.
and their access in the supplier portals and the eQ2 Note:
application, a documented validation routine has to be • Heat Treat assessments conducted by the
carried out by the Organisation after relevant staff changes organization, heat treat suppliers, or
but at least two times per year. A documented carryover Volvo Car demonstrating compliance to CQI-9
routine for the administrators functions (portal and eQ2) is requirements do not relieve the
mandatory organization of full responsibility for the quality of
supplied product.
• To reduce the risk of embrittlement, heat-treated
steel components shall conform to
the requirements in VCS 5730.219

#N/A 8) OPERATION
#N/A 8.1) OPERATIONAL PLANNING AND CONTROL 3.5 Supplier evaluation model 2.5 Welding Certification 1. Self-assessment and references No Specific Requirement The supplier shall use project management methods P
The Volvo Group SEM is the primary tool for the evaluation and selection of suppliers. The audit is designed to Welding is a key process, so it is essential that every feasible The supplier has the possibility to enter his for controlling its process planning activities. Upon U
provide a broad, overview of the supplier’s organization. The SEM is an on-site face-to-face evaluation of a precaution is incorporated to ensure the quality of this process. For data online into the "Supplier self-assessment" request, JOST shall be allowed to inspect the relevant R
supplier’s capabilities. welding processes, DTNA requires that: form on the internet page www.cargobull.com. documents and records.
Suppliers must achieve a minimum score of 60% and achieve an acceptable score on all “Stopping Parameters”.  Suppliers maintain appropriate welding certifications for With the aid of the feedback form in the QM 1
The SEM audit is based on the evaluation of 11 criteria: equipment system the supplier demonstrates, in the form 3
# Company Profile  All welding equipment needs to operate by certified personnel of a self-assessment, the degree of maturity of
# Management  Parts must be welded in accordance with their respective AWS his QM system. This information forms the
# Environment Standard basis for further common activities in the
# Quality  Welding Steels - all arc welding of steels shall be in accordance procurement process.
# Logistics with AWS D1.1 2. Initial audit (potential analysis)
# After-market  Welding Aluminum - all arc welding of aluminum shall be in For new suppliers or suppliers without a
# Competence accordance with AWS D1.2 certified QM system a potential analysis to VDA
# Product development  DTNA strongly encourages all weld inspectors to be AWS certified standards is carried out by SCB. The aim of this
# Finance  Welds must be visually inspected by a certified (or equivalent) is to assess the capabilities of the supplier in
# Productivity welding inspector relation to robust quality processes.
# Sourcing  DTNA may request initial sampling parts for destructive
verification of a supplier’s welding processes
POTENTIAL SUPPLIERS MUST COMPLETE THE VOLVO GROUP SEM WITH AN “APPROVED” SCORE TO BE
CONSIDERED FOR THE AWARDED VOLVO GROUP BUSINESS

#N/A 8.1.1) Operational planning and control - supplemental Logistic requirements for suppliers of BMW Group. The Volvo SEM is the primary tool for the evaluation and selection of suppliers. The audit is designed to provide a 7.1.2 Regulatory and Statutory Compliance Product quality planning must include a plan with evidence to meet or exceed all No Specific Requirement P
Published in b2b portal of the BMW Group, Departments, broad, overview of the supplier’s organization. The SEM is an on-site face-to-face evaluation of a supplier’s VinFast requires all suppliers and sub-suppliers to pass down all PACCAR requirements and technical specifications. U
Logistics, Homepage capabilities. applicable statutory and regulatory requirements in entire supplier R
https://b2b.bmwgroup.net/group/b2b/gdz/logistik POTENTIAL SUPPLIERS MUST COMPLETE THE VOLVO chain. The Supplier shall apply the legal requirements of the
SEM WITH AN “APPROVED” SCORE TO BE CONSIDERED production location and of the country of use during APQP phase 1
FOR THE AWARD OF VOLVO BUSINESS to all products, processes or services. 3

#N/A 8.1.2) Confidentiality 3.3 Confidentiality agreement PACCAR Purchasing requires signed confidentiality agreements. No Specific Requirement Documents received from JOST shall be treated by
Volvo Group realizes that maintaining an effective supplier/customer relationship may require sharing information, the supplier as business secrets. A passing on to third
communications, data or technology that is sensitive or confidential. Before receiving a Request for Quotation parties is generally not be permitted and shall require
(RFQ), suppliers are required to sign and return a confidentiality agreement. The supplier shall treat all information written approval by JOST.
and data related to the business relationship with Volvo Group in strict confidence and report any intentional or
non-intentional breach of confidentiality to Volvo Group management. The Confidentiality Agreement template will
be sent by the Buyer.
#N/A 8.2) REQUIREMENTS FOR PRODUCTS AND SERVICES No Specific Requirement
#N/A 8.2.1) CUSTOMER COMMUNICATION 3.4 Request for Quotation for e-Business capability include but are not limited to: Exchange of documents and information Customer Communication (8.2.1)
To be considered for business, suppliers must fully address each section of the RFQ and include all of the requested  Supplier Portal (self-registration limited to three supplier In the case of offer enquires by the SCB The organization shall establish a connection
supporting documents when responding. This includes, but is not limited to: personnel) Strategic Purchasing department (hereafter for electronic communication with Cummins,
 Preliminary Advanced Product Quality Plan (APQP)  Supplier Request for Change, eForm referred to as SEK) the supplier is provided Inc. through iSCM and/or Cummins Supplier
 Review of Technical Specification (RTS)  Supplier Performance Scorecard with all relevant documents including company Portal. Supplier shall ensure that contact
 Statement of Work (if requested)  Supplier Chain Portal / Ordering central standards (WZN). The supplier must information in all Cummins Electronic Systems
 Documents needed to support the information in the RFQ response  Supplier Corrective Action System, eForm examine this information and inform SCB is current. This update is required twice yearly
 Supplier Audit Data Base without delay of any demands which cannot be at a minimum. (i.e., SIM, iSCM, Cummins
 Supplier APQP / PPAP Submission. eForm implemented, or which are missing, as well as Supplier Portal)
Supplier Dashboard. of any problems which occur. The supplier The supplier shall have the ability to
undertakes to ensure that the products to be communicate electronically with Cummins to
Suppliers are responsible for maintaining contact information in supplied always meet the status of those address APQP, PPAP, SCAR, MNC, Source
those e-Business systems. The minimum information required sampled and approved. Release, RFQ, Scorecard, Survey, and Supplier
includes contact name, title, office, mobile phone and email. With the introduction of the supplier portal the Change Requests.
These individuals are expected to be available 24 hours, 7 days a supplier must independently ensure that he is
week to handle logistics issues and respond to quality issues. always informed of the current status of the
These activities may include items such as initiating containment documentation.
and providing initial response to quality issues, correcting
commercial documents …

#N/A 8.2.1.1) Customer communication - supplemental The quality requirements and targets are highlighted in the quality section of the RFQ. Suppliers are expected to be 1.1.3 Communication Supplier must be able to demonstrate the ability to communicate with all PACCAR No Specific Requirement
able to fulfill all quality requirements. Volvo Group may audit the evidence related to the fulfillment of these quality All communication shall be submitted in English. Contact electronic data systems (e.g. CAD, EDI, ePortal, etc.)
requirements. In the event of where all requirements cannot be fulfilled, suppliers may be required to develop and persons at Organisations shall be able to communicate with
submit an action plan with the returned RFQ. Suppliers are responsible for all costs associated with the fulfilment of the Customer in English both verbally and in writing. Other
the quality requirements. Some of these requirements may require testing at Volvo Group approved testing languages might be accepted when allowed by the
facilities. These costs should be included in all RFQ responses. Customer.

DP-04-10-10_Requirements 8.2.2) DETERMINING THE REQUIREMENTS FOR PRODUCTS AND SERVICES 4.1 Advanced Product Quality Planning Target Quality Sign-off Requirements on special processes and products are valid No Specific Requirement
Management_Product Eng; Volvo Group requires suppliers to use Advanced Product Quality Planning (APQP) as a tool to support process The Target Quality sign off document is an agreement for Scania designed parts. The requirements apply also for
development, integration and validation. The AIAG publication “Advanced Product Quality Planning (APQP) and between Ashok Leyland and a supplier based on critical MAN designed parts in case of common sourcing projects.
Control Plan” should be used as a reference in developing these plans. Supplier’s plans should include Volvo Group characteristics, Lessons learnt from similar part family Scania has defined a number of processes especially
specific requirements.ments. and process/product requirements. It enables the important for the quality of the end product. With reference
supplier to carry-out manufacturing feasibility study to to section 1.2 “Tender solicitation documents” and Scania’s
SUPPLIERS ARE RESPONSIBILE TO DEVELOP AND DRIVE APQP FOR ALL COMPONENTS DELIVERED TO THE meet the drawing requirements. In case of any gap in “Customer approved sources form”, Organisations and
VOLVO GROUP meeting the drawing requirements, supplier shall take it Suppliers of certain products or processes, is subject to a
up with Ashok Leyland for clarification and further special approval process.
processing. The categories of Organisations/Suppliers and processes
are:
Additional requirements for Organisations of heat treatment
STD4259
Additional requirements for Organisations of forgings
STD4150
Approval of steel works STD4273
Shot peening STD4451
Additional requirements for Organisations of surface
treatment STD4310 (when STD4111/M 3018 is stated on the
drawing)
Additional requirements for Organisations of Ductile Iron
Casting STD4477

WI-04-30-60-20_Environmental 8.2.2.1) Determining the requirements for products and services - 4.3 Key Components 1.1.1 Restricted substances in delivered parts and No Specific Requirement The supplier represents that, for the production
and Occupational Safety supplemental All parts used in the vehicle are important to customer satisfaction and the safe, reliable operation of the final components and provision of services, all applicable laws and
Requirements; WI-04-30-60- product. However, there are some parts that require additional attention. At the start of a project, a cross- Organisations are responsible, and shall have a documented regulations will be complied with, including, but not
30_Recycling Information for functional project team identifies parts that will be subjected to closer control and monitoring. These parts are routine, for monitoring the changes in the list of substances limited
WABCO Products; designated as Key Components. The Buyer will notify suppliers of parts selected as Key Components and any (GADSL-Global Automotive Declarable Substance List). to, the areas of machine safety, environmental protection,
associated requirements. Suppliers of Key Components will typically be expected to participate in APQP and joint The Organisations are responsible for collecting Material minimum wages and occupational health and safety.
steering committee reviews during the project. Data Sheet (MDS) declarations from Suppliers even when In particular, the supplier shall comply with prohibitions
 Safety critical components Customer assigned parts are involved. for the manufacturing, processing and use of certain
 Regulatory or legal requirements 1.1.2 Reporting of part material composition materials, such as the REACH regulation and conflict
 Parts with critical characteristics MAN: The corresponding IMDS standard is M 3212 and MAN minerals.
 Supplier designed products 239-1.
 Complex parts or components Scania: A submission of the latest accepted MDS by the
 Parts that holds a vital function in a system Customer is required with each PPAP request. The Part
 High value parts or components Material Composition shall be reported into IMDS by the
 Expensive or long lead time tooling Organisations after the serial order was received and latest 4
 Long lead time parts weeks prior to the PPAP submission date. Corresponding
 Parts with known or potential quality concerns IMDS standard is STD4352 including STDs referred to.
 Parts that require extensive verification or validation testing VW C&O: The corresponding IMDS standard is according to
 Parts with features that cannot be verified prior to use by a customer (unchecked characteristics) VDA 2 Chapter 8.
 New technical concepts
Key component selection criteria

#N/A 8.2.3) REVIEW OF THE REQUIREMENTS FOR PRODUCTS AND SERVICES 4.4 APQP reviews Initial Process studies: 1.1 Preliminary tender requirement* A statement of requirements will be supplied by PACCAR for all part purchases. Review of the Requirements for Products and
Design responsible suppliers, suppliers of key component parts and suppliers of parts assessed with a risk by the Initial process capability study shall be carried out for: The Organisation is expected to comply with all applicable The supplier will be expected to validate their product to the statement of Services (8.2.3)
SQE are required to report the project status at established intervals during the project development. • All special characteristics mentioned in the drawing and legislation currently in force in the respective countries and, requirements via the PACCAR-approved acceptance criteria (e.g. PPAP, VQA, etc.) Cummins Inc. New Product Introduction
TQS if required, provide proof of this to the concerned TRATON Process, known as Value Package Introduction
APQP reviews are formal meetings where Volvo Group reviews supplier’s project plan and status. During this • Supplier identified critical characteristics brand(s). Concerned TRATON brands shall be informed (VPI), contains some Cummins specific
meeting, Volvo Group and supplier jointly confirm that the project is on track with respect to deadlines and results. Unless otherwise defined by Ashok Leyland, the minimum immediately if there is any deviation from this, e.g. loss of requirements not explicitly defined in APQP.
requirements for quality indices are: permits or loss of certification.If the Request for Quotation Suppliers shall complete these VPI specific
6.1 REVIEW OF TECHNICAL SPECIFICATIONS (RTS) • Cpk≥ 1.33 (RFQ) seems to be missing information in the enclosed requirements are part of APQP. Customer-
The goal of this process is to ensure suppliers have a complete understanding of the technical requirements of the • Ppk≥ 1.67 documentation, then the Organisation has to request designated special characteristics
product supplied and the capability to meet those requirements. The process is intended to identify potential If acceptance criteria are not satisfied, Supplier shall complementary information from the Purchaser. Initial Process Studies shall be completed
production constraints and minimize the need for late design changes or design changes after the PPAP order or contact Ashok Leyland with a corrective action plan and a By submitting a tender/quotation to a brand of the TRATON according to the table below and documented
Tooling Order have been placed. In addition, suppliers are encouraged to suggest improvements that would result modified Control Plan providing 100% inspection and/or group, the Organisation acknowledges having read, in the Initial Process Study section of PPAP.
in reduced costs or improved quality. error-proofing mechanism. Variation reduction efforts understood and agreed to comply with all requirements and • The Initial Process Study shall conform to the
SUPPLIERS ARE RESPONSIBILE TO COMPLETE THE RTS FOR ALL NEW PARTS OR DESIGN CHANGES shall continue until the acceptance criteria is met, or until demands set forth in this CVS10. AIAG PPAP and SPC manual.
approval is obtained from Ashok Leyland. In the part price offer, all quality assurance activities and Long Term Process Studies (On-going SPC
The RTS is a process Volvo Group has developed to assist suppliers in the review of the technical Note: 100% inspection methodologies are subject to measures needed to reach for zero defects in manufacturing analysis) shall be completed according to the
requirements of the part or product they will supply. The objective is to ensure that suppliers have identified and review and concurrence by Ashok Leyland. and deliveries (see reference documents) are to be included. table below and provided to CMI upon request.
thoroughly reviewed all of the technical documents, standards, and specifications defining the product. • The long term process study shall conform to
the AIAG SPC manual.
Volvo Group has developed a unique system for control of technical documentation including the drawing. This • Determine Capability Index (Cpk) or
system uses the Part Version Report (PVR) rather than a drawing as the top level document. The PVR contains the Performance Index (Ppk) for the long term
part number, drawing number, current revision data, the applicable Digital Shape Model and references to related process study. While statistical studies are
technical information. The DSM is to be considered as part of the technical information defining the part geometry specified on special characteristics, this does
similar to the 2D drawing, technical regulation, Volvo standards, etc. Compliance to the DSM must be confirmed not mean that the other characteristics on
and demonstrated for the purpose of PPAP approval unless prior approval and waiver is granted by Volvo Supplier Cummins Engineering drawings may be
Quality Engineer, reference Volvo Standard 101-0001. ignored. All characteristics must meet
specification and it is in the supplier’s best
interest to understand their capability on ALL
features. All Significant Minor (A.K.A. Six Sigma
characteristic) are to be studied using a
minimum 30 piece sample and must
demonstrate a capability or performance index
of 1.0. Six Sigma Characteristics must also
have a control plan item assigned to
demonstrate conformance to specification over
time.
In addition to the Special Characteristics called
out on the drawing, the Cummins SQIE may
specify additional characteristics for process
#N/A 8.2.3.1) APQP Reviews are formal meetings where Volvo reviews supplier’s project 5.4 Supplier Readiness Reviews (SRR) Unless agreed with Volvo Cars, design responsible
control purposes.
plan and status. During this meeting, Volvo and supplier jointly confirm that The Supplier Readiness Review (SRR) is an assessment tool that evaluates potential suppliers shall include Volvo Car
the project is on track with respect to deadlines and results risks to quality or supply that must be corrected. Engineering, Assembly and / or Manufacturing in
SRRs are used in a variety of circumstances to assess risk: design reviews for all Volvo Car parts.
6.2.4 The RTS template is included with the RFQ documentation. • Introduction of new product or process technology
The supplier is to complete the RTS compliance matrix and return with the RFQ documentation package. As part of • Introduction of a new technology to PACCAR
this review, suppliers must determine if any of the technical areas included in the Index Audit section of this • Significant increase in business to a supplier facility
document apply to their products. • Major project or new product launch
• Performance issues
• Supplier development

IATF-CSR-MATRIX 08/12/2024
created 2017-06-16; update 2020-09-11 IATF16949:2016 (ISO9001:2015)/ CSR BMW GROUP VOLVO Group VINFAST Ashok Leyland Daimler Trucks North America DAIMLER AG TRATON Group Schmitz Cargobull PACCAR; PACCAR ENGINES; DAF; LEYLAND TRUCKS; DYNACRAFT; VOLVO CAR GROUP Cummins Jost
MAN Truck & Bus SE, Scania CV AB and VW PETERBILT
Caminhôes e Ônibus
PROCESS WABCO BMS-reference Customer specific requirements of the BMW Group. Supplier quality assurance manual - 5th Edition - 2019 Ver. No.: 4 - Mar 09, 2020 Supplier Quality Assurance Manual, Version 02: Supplier Quality Manual, November 2019 Mercedes-Benz Special Terms 2016/ TRATON Customer Requirements (CVS10); Mar-20 Supplier Manual Schmitz Cargobull AG, Supplier Quality Requirements Manual - Mar'20 CSR with IATF16949 - 14th February 2018 Cummins Supplier Hand book (Customer QS_Requirement_06-2017
Version: 3.0 / date: 03.08.20 Oct-2019 Customer specific requirements of DAG Status April 2018, Version V0.3 Effective from 1st April 2018 Specific Requirements) - 15th May 2019
September 2017
#N/A 8.2.3.1.1) Review of the requirements for products and services - 4.5.2 The initial APQP Review meeting (Kick-Off Review) should occur within two to four weeks after the award of Supplier Quality initiates at Tooling Kickoff with the award Supplier SRRs evaluate: P
supplemental business. The final review is concurrent to the launch of the product. This review is intended to ensure that all open to finalize supplier production capacity and technical capability to • Engineering U
issues are resolved, that there is adequate capacity to support on-going production needs and a lessons learned be a VinFast supplier including human resources to be successful • APQP R
has been conducted to improve future APQP activities. for launch. • Project management
When specified by the VinFast SQ, suppliers shall be inline the • Change control 3
4.5.3 To support these reviews, Volvo has developed a checklist designed to document the project status at each VinFast Supplier Quality Roadmap (Refer to Appendix B). All • Purchasing 0
review. The information related to the “APQP review” file is available on the supplier portal. Suppliers are suppliers shall use disciplined program management launch • Sub-tier management
responsible to complete and maintain the information for each review meeting. The completed form will be used by process aligned with APQP deliverables. • Control of incoming goods
the joint team as the basis for evaluating the project status. VinFast has an online APQP Element submission ISW-nonsalable • Manufacturing
and PSW- saleable e-Form available for suppliers within the VF • Materials handling
6.2.6 After the matrix is submitted and reviewed by Volvo, the RTS is signed by Volvo and the supplier. Signing the Supplier Portal. Supplier will use Supplier Portal as the primary • Outgoing logistics
RTS signifies agreement by all parties that the Technical Requirements, Volvo Standards and General Specifications means of communicating and managing APQP deliverables with • Continuous improvement
applicable to the part have been received, are understood and are achievable. SQ. • Quality assurance
Supplier Portal URL: https://sqm.vinfast.vn/pages/default.aspx • Problem solving
6.2.7 The RTS provides a record of specification or production issues discussed during the part launch. • Certifications
Suppliers shall include a copy of this signed RTS with the PPAP documentation package. This ensures that all issues It is essential that suppliers meet the necessary timelines for each • Capacity
raised during the RTS process are properly addressed during the PPAP review. projects as set in Supplier Portal. In • Embedded Software
addition, completeness and accuracy of documentation submitted Multiple assessments may be conducted during different phases of a project, or
is vital to ensure successful PPAP and sections of the SRR may be used individually. SRRs are led by Supplier Quality and
launch. Failure to meet timing or PPAP requirements may affect a may involve multiple PACCAR functional personnel. A description of the SRR process
supplier’s performance scorecard. is available via the supplier ePortal.
7.2.2.2 Advanced Product Quality Planning Suppliers may be required to complete self-audits or periodic on-site assessments by
Supplier should provide an APQP status report for new product PACCAR to assure compliance to PACCAR requirements. Supplier Quality will notify
with regard to meeting program objectives the supplier when a selfaudit
including quality, performance and timing. VinFast will provide or a periodic on-site assessment is required.
format, frequency and the required
content of these reports. Supplier shall use the VinFast forms
available through this manual, and shall
complete those forms in English.
#N/A 8.2.3.1.2) Customer-designated special characteristics Suppliers to VinFast are responsible for managing their new MBST 13/18, section 5, paragraph 8 See Classification of Characteristics and PPAP sections for an explanation of PACCAR Special requirements shall apply to these
product introduction process to the guidelines requirements classified properties with regard to proof of process
In deviation from VDA Volume 2, the following capability, traceability and documentation (cf. Works
requirements apply to the DS/DZ characteristics Standard JWN003).
specified in the specification documents (e.g.
drawings, CAD data records):
• Short-term process capability Cmk ≥ 2.00
• Long-term process capability Cpk ≥ 1.67

The procedure for special processes shall be as

described in MBST14.

MBST 14/06, section 5, paragraph 3 + 6 + 7

The supplier is responsible for determining and

properly defining the special characteristics (e.g.
safety-, certification-, functionally- and process-
relevant) in accordance with the specifications,
requirement specifications or other Daimler data,
as well as for the suitable optimization of
production systems, processes and test methods.
If, in the case of a product defect, it is not
possible to exclude risk to life or health during use
of the product, the supplier shall do everything
within its power to exclude the possibility of
defective deliveries.

In such cases Daimler can demand that suppliers

apply different suitable methods of providing
evidence for process security specific to
components in series production.

Suppliers of electrical and electronic components

shall implement suitable indicators to detect
conspicuous trends and anomalies (e.g. anomaly
tests such as Parts Average Analysis). No parts
subject to anomalies shall be supplied to Daimler.

Daimler identification requirements: (see above)

DP-10-40-20_Supplier Capacity 8.2.3.1.3) Organization manufacturing feasibility Phase 4: Run at Rate – Capacity Verification. 3. Product realisation 5.11 Significant Production Run
Management;WI-07-ML-03- Run at Rates are conducted with suppliers providing self- The supplier must employ a systematic quality For all new or modified product/processes, PACCAR requires a Significant Production
01_Run@Rate;WI-SP-05-06/Gro assessment for percentage of share capacity for VinFast and the planning process as an element of his project Run (or Production Intent Run, PIR) of at least 30 consecutive parts, unless explicitly
up_Supplier Capacity percent utilization against annualized VinFast awarded capacity. management system in response to quality- stated otherwise. A Significant Production Run must be conducted at the site of final
Assessment; Based on VinFast component risk assessment, SQ may select related demands from SCB. The quality production, at production rate, using final tooling, gauging, production process,
specific parts of interest to participate in the Supplier’s Run at planning must take place based on VDA production materials and production operators.
Rate. Volume 4. Products produced must meet all requirements. The supplier is required to conduct a
R@R: Conducted over eight working hours or significant batch as When submitting his offer to SCB the supplier Run-at-Rate capacity evaluation during the Significant Production Run.
agreed by SQ and Supplier. Objective is to verify that the installed must attach a feasibility analysis including risk PACCAR reserves the right to be present during the Significant Production Run.
capacity meets required parts per hour, PPH thru-put and the assessment. He therein confirms that the
percentage utilization of installed capacity less than 80%. requested product can be manufactured,
Suppliers shall submit R@R result to SQ Portal following request of packaged and delivered in accordance with the
SQE. specifications and other agreements in a
process-reliable manner, to the demanded
quality and quantity.

#N/A 8.2.3.2)
#N/A 8.2.4) CHANGES TO REQUIREMENTS FOR PRODUCTS AND SERVICES No Specific Requirement

DP-04_Product Engineering 8.3) DESIGN AND DEVELOPMENT OF PRODUCTS AND SERVICES 5.1 Reference 3 Working with Organisations in the product emergence Each supplier participating in a New Product
Process;DP-09-30-10_Product Volvo Group requires its suppliers to follow the Customer Notification and Submission requirements as specified in process* Introduction (VPI) project must be able to
Creation Process;QA-Product the AIAG PPAP Manual that includes but is not limited to: Depending which TRATON brand places the purchasing provide evidence of meeting the Cummins
Engineering;WI-04-110-30-10- # Introduction of new components order, following part approval routines are accepted: APQP checklist requirements for their
Service Request Handling for # Changes to an existing part MAN and VW C&O: VDA publications “Quality Management component. APQP is applicable to VPI
PTC Integrity;WI-04-30-30- # Drawing or specification changes in the Automotive Industry”. components, the revision of existing product
20_UML Design Guide;WI-04-30- # Corrections to a prior discrepancy Scania: IATF Automotive Core Tools, Formel Q New Parts designs, and to source changes (moving a
50-10_Mechanic standard # Supplier process change Integral (QPNI) is not valid. component from one supplier to another).
parts;WI-04-30-50-20_MbE # Material changes or substitutions Some APQP elements need not be re-
Workshop;WI-04-30-60- # Changes of sub-tier suppliers developed in every case. If the supplier and
10_Provia Design Guideline;WI- the Cummins SQIE determine that an APQP
09-30-10-A_WPCP-Deviation- VOLVO GROUP REQUIRES PPAP APPROVAL PRIOR TO SHIPMENT OF ANY PRODUCTS FOR USE IN CUSTOMER element is not affected by the change, no
Handling; VEHICLES action is required other than documenting the
consideration. If an element is affected by the
5.2 Process change, prior work is updated accordingly.
Volvo Group uses a four step release process for new part development: The Cummins SQIE will engage a supplier for
# A-release: Creation stage, during which parts and documents are created. The purpose of the A-release is to give APQP activity with required task completion
early part information to the project organization in order to get feedback regarding the intended new design dates at the appropriate time in the
and/or changes. Product/Process development cycle.
# B-release: Verification Stage, with the main purpose of the B-release to secure that the parts can be used to Cummins requires suppliers with projects
build and verify prototype products in an early phase of a project. deemed as high risk to participate in the
# C-release: Tooling stage, with the main purpose to release approved parts (and documentation) for orders of Cummins Safe Launch process. This may apply
series production tooling and/or manufacturing equipment and for the build of pilot series products. The C-release to new components, changes from one supplier
shall also be used (even if no tooling is involved) to secure initial sample ordering in good time. to another, and for some component design or
# P-release: Production stage, with the main purpose to communicate in the organization that the concerned process changes. Suppliers expected to
part(s) is/are approved for application and assembly in series production conditions and that the part and complete this activity will be notified by their
engineering documentation reflect this condition. Cummins SQIE. Safe Launch includes but is not
limited to:
Production Capability Certification (PCC Run) –
test of capacity and quality run by the supplier
with Cummins personnel present. Similar to
“run at rate”.
Source Release – a process for ensuring non-
PPAP approved parts meet quality
requirements
Safe Launch Control Plan – detailed plan for
increased inspection frequencies during the
safe launch timeframe.
Suppliers are required to use Cummins
Electronic systems for submission of APQP,
PPAP, and Source Release documentation.
Documentation submission requirements will
#N/A 8.3.1) GENERAL be defined
No Specificby the Cummins SQIE and may vary
Requirement
#N/A 8.3.1.1) Design and development of products and services - supplemental 6.2 Product Application Agreement No Specific Requirement
The Product Application Agreement (PAA) is a process intended to ensure that suppliers fully understand and
accept the installation and operating conditions of a supplier developed component.

THE PAA IS MANDATORY FOR KEY COMPONENTS WHERE THE SUPPLIER IS FULLY OR PARTIALLY RESPONSIBLE
FOR THE DEVELOPMENT

The PAA is designed to anticipate and prevent problems related to the integration of supplier designed parts into a
system or a sub-system. The process provides an opportunity for the supplier to review the performance of their
product in the final application.

Delegation of Authority for 8.3.2) DESIGN AND DEVELOPMENT PLANNING 5.2 5.1 Advanced Product Quality Planning (APQP) No Specific Requirement 7.2 Production Process Planning P
Product Engineering_A01_WI- When the design has reached the C-release stage, the Buyer will issue a Sample Order to notify the supplier that a PACCAR requires suppliers to use APQP, as outlined by the Automotive Industry The supplier shall be responsible for the planning of U
PD-44-01-Group;Delegation of PPAP is required. At this point, the design is considered firm enough that suppliers are authorized to place tooling Action Group (AIAG) in the Advanced Product Quality Planning and Control Plan its production process and the on-time provision of its R
Authority for Product orders and start the production process design and development. The due date on the sample order is the manual. production and test equipment. For this purpose, the
Engineering_WI-PD-44-01- expected date for delivery of the PPAP documents to Volvo Group. This date will normally be two weeks before the The APQP process is required for all product and process development projects, supplier shall determine its specific process parameters 1
Group;Design First Time approval by the Volvo Group. Check with the SQE for special situations. Suppliers are responsible to verify that all including new product and process launch, product and process modification, and with the relevant test methods, test intervals and test 3
Right_WI-PD-40- technical documentation (Part Version Report, Drawing, Technical Requirements, Digital Shape Model, etc.) has change of manufacturing location. At PACCAR’s discretion, the supplier will be quantities.
01_Group;Design Review_WI- been supplied. Any questions regarding the technical document package should be directed to the Buyer. This early requested to submit APQP documentation For important parts, JOST shall agree with the supplierin
PD-43-01-Group;DP-SP- release is intended to give suppliers as much time and information as possible to prepare for start of production. for review. The PACCAR APQP tools can be found on the ePortal. For more quality planning meetings the relevant parameters and
03_Group_CQP;Managing This sample order will be amended once the P-documents and specifications are completed. information, suppliers should contact PACCAR Supplier Quality. criteria for further processing and fulfilment of quality
External Workforce_WI-PD-49- Suppliers are required to use the PACCAR APQP workbook, or an approved requirements. The results from this shall be recorded in
01_Group;PjM_Handbook;WI- 6.11 Functional safety requirements alternative, and submit status updates on a regular basis. The reporting frequency is writing as “Product a
04-90-10-20_Project Kick-off The process used for ensuring functional safety is centered on Functional Safety Joint Reviews that to a large at the discretion of the responsible Supplier Quality Manager. A significant change in nd Process Performance Requirements“.
Content;WI-04-90-10- degree are coordinated with the Software APQP reviews. status requires an immediate The supplier shall plan and implement for the
30_PE_Process Quality There are six Functional Safety Joint Reviews in a normal development project: propeties classified in the Product drawings and
Planning;WI-09-30-10-10-  FSJR0 Project Planning 5.10 Process Flow Diagram specifications with @1 or with @2 the proof of process
Project_Phase_Release;WI-PD-  FSJR1 Component Development Start The Process Flow Diagram must define: capability and the documentation for traceability.
01-02_Group, vers 2, _Project  FSJR2 Detailed Safety Requirements • Each process operation the supplier uses or plans to use to manufacture its The supplier shall use project management methods
Data Filing Structure;WI–PD-01-  FSJR3 Initial Design products numbered in sequential order for controlling its process planning activities. Upon
04_Product Engineering Project  FSJR4 Final Design • Key Control Characteristics for each process operation request, JOST shall be allowed to inspect the relevant
Execution;WI-PD-10-  FSJR5 PPAP • Inspection gauges that will be used to measure each Special Characteristic documents and records.
06_Capabilities of the Product The functional safety requirements applicable to supplier projects are described in a separate requirement • A graphical representation of the process The results of the process planning shall be
Engineering Process;WI-SP-03- document called Functional Safety Quality and Development Process Requirements • The operator requirements documented by the supplier in a process flow chart with
00_CQP standard rules;WI-SP- (FS- QDPR). This FS-QDPR is based on the automotive functional safety standard ISO 26262. ISO 26262 standard • Any potential sources of variation depiction of manufacturing and test steps as well as in
03-01_Group_SORM;WI-SP-03- is mandatory for development of safety related electronics and software. The suppliers may use their own documented format as long as it provides the manufacturing and test plans.
01-A_Safe Launch informationrequired. The supplier, in its due discretion, shall use preventative
Concept_SLC;WI-SP-03- The supplier must submit process flow diagrams to PACCAR Supplier Quality upon measures such as feasibility studies, fault tree analyses,
02_TR_CQP;WI-SP-03- request. If the supplier deems the process flow diagram subject to confidentiality, process and system FMEA etc. to verify its process
03_CQP0;WI-SP-03- the supplier can agree with Supplier Quality on the appropriate level of detail to be planning.
04_Group_CQP1;WI-SP-03- shared. The supplier shall undertake risk analyses in the form
05_Group_CQP2;WI-SP-03- of design/process FMEA for the classified properties
06_Group_CQP3;WI-SP-03- (@1 and @2). For this purpose, the experiences
08_Group_CQP4; (process flows, process data, feasibility studies etc.)
from similar processes shall be taken into account.
JOST shall be entitled to review the FMEA.
If it becomes clear that specific requirements or
concluded agreements (e.g. regarding quality properties,
dates, delivery quantities) cannot be complied with,
the supplier shall be obliged to immediately inform JOST
thereof in writing. In the interest of finding a quick
solution, the supplier shall be obliged to disclose the
data and facts.
#N/A 8.3.2.1) Design and development planning - supplemental 5.2 4.1 GenMod - Ashok Leyland Vehicle development 3.1.2 Project follow up 4.3 Supplier Consent to PPAP Plan No Specific Requirement This obligation shall apply both in the planning phase
PPAPs can only be approved based on the P-release of the drawing and document package, unless there is a clear program. Ashok Leyland expects that the suppliers In the ePPAP module of the eQ2 system the Customer When Supplier Quality initiates a PPAP request, requirements communicated to the
agreement with the SQE and an approved deviation understand the GenMod process in order to fulfill the defines activities (milestones) for which the Organisation is supplier include due dates, specification of PPAP documents and other quality
parts Quality and supply requirements in line with obliged to set planned finish dates. This is requested so that assurance actions. The supplier will identify completed actions and upload PPAP
5.2 GenMod timelines. Supplier Involvement in GenMod Organisation’s progress can be followed in APQP/MLA and documents as soon as possible but no later than the given due date(s) via the
The supplier is responsible for the PPAP preparation: phases Supplier shall refer the GenMod model to prepare PPA/PPAP preparations. When performances in the project ePortal. Suppliers are expected to notify PACCAR immediately of any delays in PPAP
 Suppliers must notify the Buyer and SQE of the proposed shipment date; failure to acknowledge the PPAP order a new part development plan to meet GenMod timelines. are below expectations and delays occur, the Organisation timing.
is considered agreement to the due date Part development plan, documents and development time shall report a recovery plan to the designated Customer PPAP date extensions will not be considered unless the delay was due to PACCAR
 Suppliers (tier I) are responsible for the planning, approval, corrective action, follow-up and retention of PPAPs guidelines project leader in order to fulfil the agreed PPA/PPAP delivery cause.
submitted by sub-suppliers and sub-contractors date.
 Supplier must indicate to the SQE if this PPAP part has been produced from new, revised or refurbished Volvo Refer AL CSR alignment points shared with customer dt See Classification of Characteristics in the section 5 of Corporate Standard (CPS0484)
Group owned tooling, including our tooling order number as reference 3rd May'20 for PACCAR symbols used. Suppliers may use their own symbols on their drawings
 Cpk studies on special characteristics, identified by [SC] or [CC], must be completed on a minimum of 30 pieces but must include them on PFMEAs and Control Plans.
selected at random from the SPR parts*
 100% dimensional evaluation (including evaluation to the Digital Shape Model) is required on five parts selected PACCAR requires the use of the PACCAR APQP workbook for product
from the Significant Production Run (SPR)** realization, or a PACCAR Supplier Quality-approved alternative.
* For suppliers delivering small production runs, the requirement for Cpk studies and SPR may be waived with
approval by the SQE
**Cpk studies and SPRs are waived for Service Part suppliers

#N/A 8.3.2.2) Product design skills Volvo Cars Commodity Specific Assessments (CSA) No Specific Requirement
shall be used as manufacturing process design
input. Available through Volvo Cars Supplier Portal.

WI_04-90-20-10_System 8.3.2.3) Development of products with embedded software 7.1.4 Embedded Control Software / Products Containing MBST 14/06, section 3, paragraph 2 - 7 6 EMBEDDED SOFTWARE REQUIREMENTS Cummins supplier handbook Q3. Development The standards ISO/IEC 15504 or AutomotiveSPICE™,
Software Release Reviews;WI- Embedded Control Software For products incorporating software, the supplier must include and maintain a of Products with Embedded Software: as amended, shall be complied with by suppliers who
04-30-30-30_Software Design; Embedded control software developed by a supplier and delivered Suppliers that develop and supply software, also complete set of software design documentation in the design record for the product, IATF 16949 certified Suppliers of components develop and deliver software, also in connection with
to VinFast as a primary work product or a product delivered to in combination with hardware, must observe the according to Corporate Standard CPS0515 PACCAR Software Quality Assurance with embedded software hardware.
VinFast, which contains embedded control software, shall satisfy relevant valid version of the ISO/IEC 15504 or Process. Automotive product-related software or
Automotive SPICE Level 2 (HIS scope + Man.5, ENG1) and Automotive SPICE™ standards. automotive products with embedded software
Functional Safety (ISO 26262) integrity unless otherwise specified shall be in conformance with IATF 16949
by VinFast. On request, Daimler must be informed of 8.3.2.3. Cummins recommends the use of
In such cases, VinFast requires that: measuring variables in the software development Capability Maturity Model Integration (CMMI),
a) Suppliers produce evidence of self-assessment. process (e.g. number of errors per lines of code, Automotive SPICE or equivalent. Evidence of
b) Supplier agrees to VinFast audits upon request. error distribution over development phases, compliance will be submitted as an APQP
c) Upon VinFast request, a third party assessment is conducted. If efficiency measurement in various phases of element, when applicable.
the supplier does not meet the above requirements at start of an software development, test coverage such as C1
awarded project, an improvement program must be established to or equivalent measuring variables).
meet VinFast requirements before start of serial production.
The maturity of the software development
process must be verified through an assessment
in accordance with ISO/IEC 15504 or Automotive
SPICE™. The supplier must provide a results
protocol according to SPICE or Automotive
SPICE™ on request.

Without being requested, the supplier must

submit at least a Level 2 along with a results
protocol according to Automotive SPICE™ during
the tendering procedure. The underlying
assessment must not be older than 12 months.
After awarding, the supplier must verify
Automotive SPICE™ assessment level 3 according
to ISO/IEC 15504-1. This level should be either
available at the start of the project or should be
verified at the early stages of the project
(maximum one year after awarding).

The execution and scope of the assessment and

qualification of the assessors must meet the
requirements of the standardization activities of
the software manufacturer initiative (HIS) and
Automotive SPICE™. In the event of significant
deviations from these requirements, the
assessment is invalid. In this case, reassessment
must be carried out by an independent third party
#N/A 8.3.3) DESIGN AND DEVELOPMENT INPUTS who did not take part in the invalid assessment. No Specific Requirement
#N/A 8.3.3.1) Product design input 5.3 Cleanliness No Specific Requirement
To ensure the cleanliness and quality of parts, PACCAR provides cleanliness
specifications where required. Cleanliness requirements and test requirements are
defined in PACCAR Corporate Standard, CPP0331. The cleanliness class is identified
in the notes field on the
drawing.
The supplier may be required to include written evidence of cleanliness conformance,
including capability and run charts, with the PPAP submission when CPP0331 is
specified on the part drawing or technical requirements. The part cleanliness
requirement shall be indicated in the
control plan as a special product/process characteristic.

See Traceability Requirement (CPS0098).

See PACCAR Packaging Guideline (ML2000).

#N/A 8.3.3.2) Manufacturing process design input 6.3 Part Handling Review No Specific Requirement
To ensure that the quality of a supplier component is maintained during shipping, storage, handling, testing or
installation after transfer of ownership to Volvo Group, the supplier is invited to participate in a Part Handling
Review (PHR). The purpose of the PHR is to prevent the possibility of compromising product quality due to
improper handling or installation, by sharing information and gaining the supplier’s observations. The PHR is not
mandatory, but may be conducted at each Volvo Group facility using the supplier’s component as delivered in the
agreed production packaging. The supplier is encouraged to participate in a review of handling, and installation
activities from receipt at a Volvo Group facility until shipment to the next facility or customer.

DP-07-05_Identification of 8.3.3.3) Special characteristics 6.4 Special characteristics At a minimum, suppliers shall implement process controls for Refer AL CSR alignment points shared with customer dt MBST 13/18, section 5, paragraph 3 + 7 3.1.1.4 Special characteristics Special features 5.2 Classification of Characteristics Designated Special Characteristics No Specific Requirement The supplier shall be responsible for the determination
Safety/ Significant Product The selection criteria and guidelines related to special characteristics are based on the Volvo Group standard: STD Special Characteristics as designated on VinFast drawings. 3rd May'20 The Organisation should, in close cooperation with the Special features are safety-, permissible- See Classification of Characteristics in the section 5 of Corporate Standard The organization shall together with Volvo Cars and the proper definition of the special properties
Characteristics;WI-04-80-10- 105-0007 “Special Characteristics Definition and Application”. This standard describes the system currently used by Additional characteristics deemed germane to be ‘predictors of Prior to the PPA process the documents specific to Customers representative, establish additional Special relevant or important functional dimensions (CPS0484) for PACCAR symbols used. Suppliers may use their own identify and agree with Volvo Car Engineering and (e.g.safety-, certification-, function- and processrelevant)
10_Customer Interface Volvo Group to highlight and grade critical characteristics appearing in drawings and technical specifications. Special process stability and feedback’ should also be identified in the the sampling scope, possible part bundles and the Characteristics based on FMEA, which are sensitive to the which require greater vigilance. They are symbols on their drawings but must include them on PFMEAs and Control SQM organization regarding which characteristics in accordance with the specification, user requirements
Characteristic; characteristics are identified using the symbols [CC] or [SC] next to a feature in a Volvo Group technical document. supplier’s Control Plan. These relate to product safety, government number of samples required, among other things, Organisation’s process (and product when design designated by SCB and the supplier in relation Plans. are the most important to control, how to control specification or other information provided by JOST as
regulation, product performance and the ability to assemble shall be specified as part of sampling planning, responsible) and can affect safety, environment, fit, form, to the product or production process. Evidence Terms and abbreviations: Refer to Corporate Standard CPS0484 Section 5 for them and appropriate control frequency. well as for the appropriate optimisation of manufacturing
The special characteristic symbols ([1], [2] or [3]) defined in STD 105-0001 “Critical Characteristics of Design product and/or customer satisfaction features. These are identified including the submission stage. In addition to function or appearance. See IATF16949 Annex A.2 Control of process capabilities for these features must definition and classification of Special Characteristics Measurement points from Measurement Point facilities, processes and test methods. The safety-relevant
Products – Identification & Grading” may still be present on some Volvo Group drawings or other documents. These by various symbols requiring specific levels of special controls and technical sampling (Q status), variant sampling (F Plan – Product control or VDA 6.3 P6.2.1 and P4.6. be provided and suitable archiving periods Generic terms: Drawings shall be included in the special and functionally essential properties will be identified in
indications are valid and the characteristics shall fulfill the requirements stipulated in STD 105-0001. If the [1], [2], process capability. status) shall also take place for parts 3.1.1.4.1 MAN determined. SCB identifies these features as: Cp/Pp = Process potential characteristics. the JOST drawings and specifications with “@1“ or “@2“
or [3] are present, the rules governing [CC] [SC] should be applied by the following guide: [1] equals [CC] distinguished by supplementary code 2 (colors, During the product and process development procedure, 1. BM S: Safety requirement / Product safety Cpk/Ppk = Process capability The form "Special Characteristics Agreement (SCA) as classified properties. Special requirements shall apply
requirements, [2] or [3] equal [SC]. Symbols from STD 105-0007 and STD 105-0001 are not used together in the Unless otherwise specified by a product line and/or region for languages, etc.). characteristics that are critical to safety, authorities, function archiving: 15 years available from Volvo Cars supplier portal shall be to these classified properties with regard to proof of
same document. characteristics/features designated as significant or critical during (especially breakdown relevant) and other important Q- 2. BM Z: Legal and official regulations relating PACCAR Engineering defines the features that are designated as Special used and approved. The SCA shall be completed process capability, traceability and documentation (cf.
launch, the supplier must calculate and report the process The relevant product and process characteristics characteristics shall be defined. All those important/critical to registration Characteristics on the drawing for PACCAR proprietary designs. Supplier Engineering and updated as required by the customer. Works Standard JWN003).
In addition to the special characteristics identified in Volvo Group drawings or technical documents, suppliers must capability as Ppk. For those characteristics/features showing a Ppk for which capability studies shall be carried out, characteristics are to be included in the control plans. This is at the time of placing of the product on the is responsible to define Special Characteristics and obtain PACCAR Engineering Design FMEA(s), Process FMEA(s) and Control
identify any special characteristics related to their product. Suppliers should communicate any special of less than 1.67, the supplier must create an action plan that shall be coordinated with Daimler. Until process particularly relevant for parts marked by MAN as S/D/P parts market. archiving: 15 years approval for supplier-responsible designs. plan(s) for parts with characteristics influencing
characteristics identified along with their standards for selecting and ranking critical or key characteristics and the defines the containment and process capability has been verified, the characteristics (cf. M 3010, all parts). 3. BM F: Request and function archiving: 3 # See AIAG PPAP manual under section 2.2.11 Initial Process Studies Health, Safety and Legislation Requirements
methods used for identification on drawings. Suppliers shall also define any special considerations for handling, improvements. shall be checked 100% by the supplier. 3.1.1.4.2 Scania years # Refer to PACCAR's Corporate Standard CPS0210 Special Characteristics: Drawing prepared by design responsible organization require
assembly, application, capability or use required to ensure safe, reliable performance of the product. Customer designated Special Characteristics are marked: Conventions for symbol use and location designation on drawings Volvo Car Engineering approval. Approval signoff
Process capability can be conducted with both variable and  <C> Critical and <M> Major, according to STD3944 8. Process capability # Refer to PACCAR's Corporate Standard CPS0484 Special Characteristics: Process shall be made on the SCA document.
attribute data. The minimum acceptable sample size for variable “Classification of Requirements - COR”. Process capability investigations are carried out Requirements Section definition, use and control of special characteristics
data is 100 pieces and for attribute, 300 pieces.  <L> Regulated characteristics according to STD4178 to prove the quality capability of the processes. # See AIAG PPAP manual – Quality Indices
Containment must effectively separate non-conforming material “Regulated characteristics”. The supplier must ensure that all specified
from the population. Either containment, generally 100% sorting It shall be noted that Scania uses <L> marking rules that features can be produced in a process-capable The supplier is responsible for reviewing new or revised drawings from PACCAR for
or some form of mistake proofing, must continue until such time differ from <C> and <M> marking rules. See Scania manner. After the series production start the Special Characteristics and taking the following action as appropriate:
that the process Cpk demonstrates capability greater than or equal STD4178 and STD3944 for clarification. supplier must provide evidence of the long- a) Identify the processes used to maintain the part characteristics that PACCAR has
to 1.33 unless otherwise specified by a product line designation. term process capability for critical and classified.
additionally agreed features (Cpk > 1.33 unless b) The supplier must investigate, confirm and document the ability to manufacture
Special focus by VinFast for evaluating the capability of all otherwise determined). Evidence of this must the part to meet all proposed Special Characteristics, including risk analysis, by
Significant & Critical characteristics and the validity of studies. In be presented to SCB. means of process FMEA.
order to ensure this, capability reports must include a histogram, If these minimum demands are not achieved c) If the supplier is not able to meet the requirements/Special Characteristics, the
control charts and a normality test. MiniTab is the preferred for a short period, a 100% inspection must be supplier must inform PACCAR Purchasing and Supplier Quality. 100 percent
statistical software of choice. carried out until the capability has been re- inspection is required for all non-capable features with Special Characteristics.
established through appropriate corrective d) Processes must be capable of meeting or exceeding the process capability
measures. requirements described in the AIAG PPAP manual under Acceptance Criteria for
Initial Study or as established by PACCAR Engineering
e) Establish a process control plan for the component that includes the Special
Characteristics and associated processes
f) Specify the Statistical Process Control (SPC) technique and frequency of readings
or process audits for the designated characteristics
g) Continued production SPC (See AIAG SPC manual) is required for all Special
Characteristics noted on drawings and process control plan
h) If a Special Characteristic is a pass-through characteristic from a sub-tier supplier,
WI-04-70-20-10_Work Product 8.3.4) DESIGN AND DEVELOPMENT CONTROLS 5.3 the Tier-1 supplier must ensure on a continuous basis that capability requirements
Inspections;WI-04-70-30- A Significant Production Run (SPR) is required for all new part introductions and is the basis for the PPAP. This
30_MIL_SIL_PIL Tests;WI-PD- sample run is to be conducted using production tooling/equipment, environment (including production operators),
12-01_Definition of Test facility, and cycle time.
Sequences;
The SPR requires that an adequate quantity of parts be produced to allow:
 Overall process stabilization
 Accurate calculation of manufacturing cycle time
 Determine production through-put time
 Capacity assessments
 Completion of capability studies

The minimum quantity of parts to be produced during the SPR is specified by Volvo Group but can be increased by
the supplier. The number of parts produced during the SPR should be determined by the type of equipment, tooling
and production processes required by the type of part. Suppliers should ensure enough parts are produced during
the SPR to ensure that the process is fully tested. Samples used for the PPAP must be taken from the parts
produced during the run.

THE PPAP MUST BE FULLY APPROVED OR HAVE INTERIM PPAP APPROVAL WITH APPROVED DEVIATION BEFORE
STARTING SERIAL PRODUCTION

#N/A 8.3.4.1) Monitoring Design and Development Controls (8.3.4)

Supplier will support the Cummins DVP&R
process. In order to drive reliability into the
product upfront, Supplier commits to have zero
open FIRG incidents at the start of production
as specified in the program schedule and/or
quality issues at component introduction.
Products quoted based on technical profiles or
based on SUPPLIER application guidelines and
limits must be included with the quote along
with the testing parameters that established
the application guidelines must be included in
order to determine technical compatibility with
Cummins applications and technical profile.
Additional testing to meet Cummins technical
validation requirements is the responsibility of
SUPPLIER. SUPPLIER must document any
critical parameters and specifications, including
product safety characteristics not listed on the
technical profile. SUPPLIER and CUMMINS will
verify acceptance of the technical requirements
by signing the technical profile document and if
applicable the application guideline document
prior to PPAP and production.

Product Approval Process

The organization shall comply with Production
Part Approval Process (PPAP), current edition
and Service Production Part Approval Process
(Service PPAP), current edition.
Cummins suppliers must have the ability to
submit PPAP documentation electronically.
Documentation submission requirements will
be defined by the Cummins SQIE.
Cummins must be notified of pending changes
using the Cummins Supplier Change Request
Process (SCR). If a Product Safety
characteristic is involved, this must be noted
on the Cummins Supplier Change Request.
Informed decisions are then made on the
impact of the changes and whether a full,
partial, or no PPAP submission is required. It is
WI-04-PME-01-74_-condition 8.3.4.2) Design and development validation 4.4 Design verification and validation plan (DVVP) the Specific
No supplier’s responsibility to ensure that
Requirement
certification process for Test DVVP is applicable for all Proprietary suppliers and its
Track; sub-suppliers or who own the design or in case of special
request from Ashok Leyland. An Engineering testing shall
be performed and clearance from Ashok Leyland Product
design team at the time of part development shall be
obtained as per the agreed timelines.

WI-04-90-20-20_Prototypes 8.3.4.3) Prototype programme 6.7 Prototype parts and CPOT-IPD 3.5 Parts Delivered Prior to Production Release PACCAR requires a supplier prototype program that is tracked within the APQP No Specific Requirement 7.1 Deliveries of Prototypes, Test Samples and 1
Definition;WI-SP-03-09_Manage The requirements for the respective levels of prototype parts are: All prototypes and sample parts (A/B/C-samples) delivered to process. Any parts supplied to PACCAR using non-production processes must have a Pre-Series Parts 9
A and B prototypes; # Prototype parts to the A or B documentation release: corporate locations must conform and be verified to the documented control plan for the prototype Upon ordering such parts, JOST shall agree with -
Parts are expected to be fully conforming to Volvo Group dimensional specifications requirements established at that phase of the project. process. the supplier the manufacturing and test requirements 0
# Prototype parts to the C documentation release: Parts shipped to DTNA plants prior to production release must be, as derived from their intended purpose as well as, if 3
These prototype parts are designated as Conforming Part out of Tool (CPOT), with the purpose to ensure the a minimum, inspected against the DTNA drawing and shipped per If a prototype control plan is required, the PACCAR Division will so applicable, the test reports to be included and the parts 6
production intent tooling is capable of producing parts conforming to the drawing and technical the Exception Conditions. Any deviation(s) from the specify during the development cycle. and/or packaging labelling to be conducted by the 0
specifications early in the APQP Process Development phase CPOT prototypes shall meet the following drawings/specifications needs to be approved by DTNA Engineering. supplier. 1
requirements: Contact Supplier Quality if support is needed. The parts shall be produced under circumstances close 8
# Be geometrically and functionally correct based on agreed drawing release Pre-series parts are considered to be representative of production to serial conditions. -
# Produced on serial intent tooling when specific tooling is required parts. 0
# Be verified by the supplier for conformance to all dimensions and features according to the agreed technical 0
specification 1
# Be produced by the production supplier 1
# In cases where specialized tooling is required, the parts may be manufactured at the tool maker’s location (the
CPOT pick up point shall be equal to the regular pick up point for serial production). S
The appearance requirements for CPOT may be waived based on agreement between the Volvo Group and supplier u
during the RTS process (e.g. no chroming, no graining). p
p
l
i
e
r

w
i
l
Prior to shipment, suppliers of prototype parts are required to complete: l
 A- or B-release level prototypes:
100% measurement/verification evaluation prior to shipment p
 C-release level prototype (CPOT): r
Measurement/verification of 100% of the characteristics/dimensions/features on 5 pieces of the shipment o
Measurement/verification of 100% of any applicable Special Characteristics of all parts of the shipped quantity v
([SC], [CC], [2R]. [3R], [1], [2], [3]) i
d
e

a
l
l
DP-07-ML-03-G_Customer 8.3.4.4) Product approval process 5.2 MBST 13/18 complete 7. Production process and product approval PACCAR requires appr
PPAP;WI-SP-03-07_Supplier Upon satisfactory completion of all required measurements and tests, the supplier shall complete the required Production Process and Product Approval (PPA) (PPF)
PPAP in CQP; information on the Part Submission Warrant and/or the Software Submission Warrant (PSW/SSW). (...) An approval therefore includes the
Scope of Application; In addition to the scope assessment of the processes and products
Completing the PSW/SSW: specified in VDA Volume 2, the PPA process shall based on the relevant documents and initial
 Suppliers are requested to use the Volvo Group PSW/SSW form that is available on the Volvo Group Supplier also be carried out for software and standard samples.
Portal parts unless otherwise agreed. (The respective SCB requests the initial samples from the
 A separate PSW or SSW shall be completed for each Volvo Group part number unless otherwise specified by the applicable version of VDA material specification supplier together with the delivery date in the
SQE 235-204 shall be taken into consideration for high case of:
 The PSW/SSW shall be signed by the authorized supplier representative before submission strength fasteners for the automotive industry).  New parts
 Technical changes.
The SQE will review all PPAP packages and assign one of the following: MBST 13/18 (PPA) 5) Execution of the PPA On submitting the initial samples and the
 Fully approved and in compliance with all specifications Process; In deviation from VDA Volume 2, the completed initial sample inspection report
 Conditional or interim approval following requirements apply to the DS/DZ (EMPB) based on VDA Volume 2 (...)
 Not approved characteristics specified in the specification No parts may be delivered for series production
documents (e.g. drawings, CAD data records): without the written approval of the initial
In the case where interim approval is given, it must be supported with an approved deviation. All deviation requests Short-term process capability Cmk ≥ 2.00; Long- sample by the responsible Quality Assurance
require review and approval by both the Volvo Group Design Engineer and the SQE. Full approval of the deviation term process capability Cpk ≥ 1.67; The department of SCB.
also requires a plan from the supplier that addresses correction of all open issues (ref. 7.2). The form is available in procedure for special processes shall be as The supplier is obliged to inform both the SCB
the Quality section of the Library on the Volvo Group Supplier Portal. described in MBST14. Purchasing department and the responsible
The full approval of the PPAP triggers the release of the final funding for tooling. Suppliers are required to upload 6) Submission levels: required PPA-level 2 (page Quality Assurance department of all
and update their tooling inventory information on Volvo Group Supplier Portal and submit photographs of the tool 4); occurrences which are relevant to the sampling
and the tooling asset identification for the final release of funds. Volvo Group owned tooling must be identified with process. That applies in particular to:
the following information:  Product and production process changes
 “Property of Volvo Group”  Changes to equipment, technologies or
 Tool Number (Asset Number) materials
 Part Number  Changes in sub-suppliers
 Part Name  Movements in production location
 Changes to the packaging or logistics
procedures
 Breaks in production of longer than 12
months
This information must be given in good time so
that an assessment of the effects and an
agreement on necessary actions can be
undertaken before the implementation. The
requirements of a new PPF (changes to
samples) must be agreed with the responsible
Quality Assurance department of SCB. The
minimum requirement is a cover sheet
sampling procedure to submission level 1 of
VDA Volume 2. Any additional costs caused by
the non-adherence to sampling regulations, for

IATF-CSR-MATRIX 08/12/2024
created 2017-06-16; update 2020-09-11 IATF16949:2016 (ISO9001:2015)/ CSR BMW GROUP VOLVO Group VINFAST Ashok Leyland Daimler Trucks North America DAIMLER AG TRATON Group Schmitz Cargobull PACCAR; PACCAR ENGINES; DAF; LEYLAND TRUCKS; DYNACRAFT; VOLVO CAR GROUP Cummins Jost
MAN Truck & Bus SE, Scania CV AB and VW PETERBILT
Caminhôes e Ônibus
PROCESS WABCO BMS-reference Customer specific requirements of the BMW Group. Supplier quality assurance manual - 5th Edition - 2019 Ver. No.: 4 - Mar 09, 2020 Supplier Quality Assurance Manual, Version 02: Supplier Quality Manual, November 2019 Mercedes-Benz Special Terms 2016/ TRATON Customer Requirements (CVS10); Mar-20 Supplier Manual Schmitz Cargobull AG, Supplier Quality Requirements Manual - Mar'20 CSR with IATF16949 - 14th February 2018 Cummins Supplier Hand book (Customer QS_Requirement_06-2017
Version: 3.0 / date: 03.08.20 Oct-2019 Customer specific requirements of DAG Status April 2018, Version V0.3 Effective from 1st April 2018 Specific Requirements) - 15th May 2019
September 2017
#N/A 8.3.5) DESIGN AND DEVELOPMENT OUTPUTS THE PPAP MUST BE FULLY APPROVED OR HAVE INTERIM PPAP APPROVAL WITH APPROVED DEVIATION BEFORE MBST 27/08_Failure Mode and Effects Analysis 4. FMEA
STARTING SERIAL PRODUCTION (FMEA); VDA Volume 4, Chapter 3 Suppliers which are assigned a product
development task must carry out a product
FMEA for their own designs. A process FMEA
must be drawn up across the whole of the
process chain, from goods inwards to goods
despatch. The execution of the FMEAs must be
made based on VDA Volume 4. Detailed actions
must be planned, implemented and checked by
the supplier for their effectiveness for all points
in the FMEAs for which a high risk potential has
been determined. Where desired, SCB must be
granted an insight into the FMEA. If the
changes on the supplied part have effects on
the adjacent trailer components, an interface
examination must be carried out together with
SCB.

DP-04-PME-80-01_Standard SD- 8.3.5.1) Design and development outputs - supplemental Refer AL CSR alignment points shared with customer dt MBST 27/08_Failure Mode and Effects Analysis 5.8 Failure Mode and Effects Analysis (FMEA) Cummins supplier handbook point P: Design
FMEA Process;WI-04-PME-80- 3rd May'20 (FMEA); VDA Volume 4, Chapter 3 For each new or modified product or process, the supplier must perform a Design and Development Outputs (8.3.5)
01-01_DS FMEA;WI-04-PME-80- FMEA (if the supplier is design responsible) and a Process FMEA, in accordance with Manufacturing process design output. PFMEAs
02-01_Translation of old ISO/TS 16949 or IATF 16949/ISO 9001 and the AIAG Potential Failure Mode and and control plans are required for prototype,
markings of Significant Effects Analysis reference manual. pre-launch, and production phases.
Characteristics in drawings in Suppliers shall review their FMEAs and make required updates as part of any
WABCO India;WI-PD-38- production related corrective action activity as described in Section 3.2.
01_Contents of drawings;
5.14 Packaging and Labeling
Suppliers of finished goods to all PACCAR plants are required as an APQP process to
develop, validate, and sustain packaging methods that ensure product arrives
undamaged and correctly identified at all PACCAR plants. Labeling and Packaging
processes (e.g. batch printing of labels) that does not support PACCAR’s zero defect
quality target shall not be used. Reference ML-2000 on PACCAR e-Portal.

WI-ML-01-03_Line Release for 8.3.5.2) Manufacturing process design output 5.4 Documentation Requirements Phase 5: Safe Launch and Supplier Monitoring. MBST 27/08_Failure Mode and Effects Analysis 4. FMEA AIAG FMEA handbook must be followed. No Specific Requirement
Serial;WI-ML-01-06_Process By entering this phase, the supplier has completed PPAP (FMEA); VDA Volume 4, Chapter 3 Suppliers which are assigned a product
Change Release;WI-ML-01- submission and audited by responsible SQ for serial production development task must carry out a product
11_Process Flow Diagram;WI- readiness. Safe Launch for three-months (90 days) stating with LS FMEA for their own designs. A process FMEA
ML-01-12_Process FMEA;WI-PD- salable builds with increased inspection for characteristics as must be drawn up across the whole of the
39-01_Selection of Material and stated in “Product Characteristics Matrix and Safe Launch Plan”. process chain, from goods inwards to goods
Surface Protection; The target of Safe Launch and the reporting cadence shall be despatch. The execution of the FMEAs must be
agreed between the supplier and responsible SQE. made based on VDA Volume 4. Detailed actions
Supplier can exit Safe Launch if target is achieved and approval must be planned, implemented and checked by
received from responsible SQE. If during the defined Safe Launch the supplier for their effectiveness for all points
period, defects are identified then the Safe Launch period may be in the FMEAs for which a high risk potential has
extended. been determined. Where desired, SCB must be
granted an insight into the FMEA. If the
changes on the supplied part have effects on
the adjacent trailer components, an interface
examination must be carried out together with
SCB.

WI-07-06-01_List of Changes on 8.3.6) DESIGN AND DEVELOPMENT CHANGES No Specific Requirement

Products;
#N/A 8.3.6.1) Design and development changes - supplemental 7.6.3 Supplier Request for Change - SRC and Product Deviation MBST 13/18, section 4 7 SUPPLIER REQUEST FOR DRAWING CHANGES (SRDC) No Specific Requirement
This change notice process is applicable when suppliers requesting USA, México and Canada:
change for a: The sampling Daimler department employees Supplier requests for drawing changes prior to PPAP must be submitted using the
- Temporary or Permanent Process Change. responsible for series production approval shall be PACCAR SRDC PTC® Windchill system. The PTC® Windchill SRDC instructions and
- Temporary or Permanent Product Change. notified of all production process and product training material are located on the ePortal. PACCAR Engineering-approved SRDCs
Suppliers are required to submit e-Supplier Request for Change, modifications. Unless otherwise agreed, the may be used for the design
SRC following VinFast format via VinFast Supplier Portal in order to procedure is according to the following matrix. record section of the PPAP submission. SRDC’s are required to be submitted as early
obtain release period to delivery. The SRC shall be reviewed and possible to avoid delays in PPAP schedules, and preferably submitted along with
pre-approved by SQ before entering in the VF Engineering quotation. SRDCs are effective immediately upon PACCAR approval. Suppliers will
DCR/DCO system. receive an automated email notification as to whether the SRDC was approved or
The supplier shall identify with appropriate labels on the rejected. SRDCs for dimensional or tolerance changes submitted post contract must
inside/outside for affected product deliveries noting the reference include a capability study of the characteristic(s)
SRC number. in question indicating what can be achieved, in terms of Ppk, with the requested
In the case of “Tool Move”; defined as suppliers changing change(s).
manufacturing locations to a different location, new or existing. SRDCs submitted after PPAP approval will be evaluated to determine if a new PPAP is
The change includes requirement of tooling/equipment moving, required (see Section 4.1).
new tooling or new equipment. VinFast reserves the right to When Engineering updates the PACCAR drawing per the SRDC request, the supplier
chargeback the Supplier for any internal or external cost may be requested to submit a new PPAP. Level of PPAP will be specified by PACCAR.
associated with the “Tool Move” such as but not limited to Product
Validation, New Supplier Assessment, Run at Rate, Launch DAF and Brasil:
Readiness Audit, PPAP Approval, VinFast travel and support cost … Suppliers should contact product engineering to request an Engineering Change
Consequences of non-communicated or unauthorized process Request (ECR) for any recommended print revisions.
changes at the supplier’s manufacturing facility or any sub-
supplier facility could result in any or all of following actions: MBST 13/18, section 5, paragraph 6
 Written notification from VinFast to the supplier’s Registrar or
from VinFast to the supplier requesting they notify their registrar In the event of deviations, the supplier shall
of the non-conformance. obtain written approval (deviation permit) in
 Consideration for New Business Hold (NBH) with defined exit advance from the responsible Daimler
criteria. development department and submit it for
 Issuance of an A-rated SCAR with CSII activated for immediate sampling. The corrected status must be presented
third party containment (controlled shipment) of affected within the scope of subsequent sampling prior to
component/product. the expiry of the deviation permit.

DP-05-SP-01_PIV_Price Increase 8.4) CONTROL OF EXTERNALLY PROVIDED PROCESSES, PRODUCTS AND No Specific Requirement
Validation;DP-05-SP-05_Manage SERVICES
PDF-Invoice;DP-05-SP-
06_Supplier Panel
Management;DP-10-20-
30_Supplier Contract
Management;DP-10-20-
50_Global One-time Vendor;DP-
10-20-60_eProcurement
Shopping Card Approval;DP-GSP-
02_Global Indirect Sourcing
(GIS);DP-SP-01-G_Purchasing
Process DM;WI-10-20-30-
10_Structure of Supplier
Contracts;WI-10-20-50-
10_eProcurement_One-Time
Vendor;WI-10-20-60-
10_eProcurement SC
Approval;WI-GSP-02-
01_Supplier_Panel_GIS.ppt;WI-
GSP-02-03_GIS_Purchase 2
Pay;WI-SP-03-10_Project
Purchasing Self assessment;WI-
SP-03-
12_Technical_Component_Risk_
Assessment;WI-SP-11-02 R-
blocked invoices for GIS;

DP-05-SP-08_GIS Supplier 8.4.1) GENERAL 1.7 Pass through parts requirements Control of Externally Provided Processes,
Evaluation;DP-05-SP-09_GIS “Pass through parts” are defined as parts that are shipped to Volvo Group by a supplier who processes parts from Products and Services (8.4)
Supplier Re-evaluation; their suppliers, without value added activity or modification to form, fit or function to the safety critical feature. Tier Cummins requires that Cummins Tier 1
I suppliers assume all responsibility for the quality of “pass through parts” that are considered safety critical. This suppliers allow and facilitate Cummins visits
requirement applies to parts or features identified as safety critical by either Volvo Group criteria or criteria and audits of Sub-Tier suppliers as requested.
identified by the supplier as having the potential to impact safety. Suppliers are encouraged to apply the
principles outlined in “CQI-19 AIAG Sub-Tier
A Volvo Group on-site SMA will be conducted at the supplier of safety critical “pass through parts”. The Volvo Group Supplier Management process guidelines” to all
safety auditor will conduct the audit focusing on Chapter 1 – “Company Management” and Chapter 4 – “Supplier their sub-tier suppliers. Cummins reserves the
Chain Management”. right to require that a supplier apply the
principles outlined in CQI-19 to address issues
Volvo Group requires tier I suppliers to have an active Safety Management Audit process for their suppliers. identified in the supplier’s sub-tier supplier
The tier I supplier is responsible to continue the SMA program and follow up on all action items initiated during the development and management process.
original audit. Volvo Group does not assume responsibility for the supplier’s SMA program, audit results, or follow- General
up activity. All responsibility for the SMA program and the quality of safety critical parts remain the responsibility of Quotation Criteria - When submitting a
the tier I supplier. quotation, the following criteria shall be
addressed:
Clear understanding and agreement on the
product specifications, requirements and
applications. Supplier is encouraged to seek
participation in the Drawing Quality Review
(DQR) process to ensure full understanding of
Cummins Print requirements.
When an Enhanced RFQ is requested, the
quote should include a product/process design
with a Zero Defect Mentality mindset. Contact
you Sourcing Manager or SQIE for more
information.
Internal capabilities sufficient to manufacture
products at consistent, acceptable, quality and
performance levels.
Recommendation of any changes that will
prove advantageous to product quality,
performance, price and delivery.
Notice of any exceptions to be included with
quotation bid.
Any tooling, gauges etc. provided by Cummins
shall be controlled within the suppliers system
(e.g. for calibration requirements)

#N/A 8.4.1.1) General - supplemental THE PRODUCTION PART APPROVAL PROCESS, DOCUMENTED BY A PART SUBMISSION WARRANT IS REQUIRED No Specific Requirement
FOR PRODUCTS FROM SUB-TIER SUPPLIERS
DP-10-20-40_Long-term Supplier 8.4.1.2) Supplier selection process VinFast suppliers are responsible for development of their sub-tier 2 PACCAR SUPPLIER APPROVAL PROCESS, Suppliers are approved to do business No Specific Requirement
Declaration;WI-10-20-40- suppliers. VinFast suppliers shall have a defined process with with PACCAR and its divisions upon successful completion of the supplier approval
10_Letter of Intent Release;WI- appropriate resources to manage Tier 2/3 suppliers including the process. The process includes:
10-20-40-20_Material Status measurement of sub-supplier performance. Evidence of Tier 2 a) A review of the supplier’s business model, financials and organizational capability
Setup in SAP;WI-GSP-02- supplier PPAP completion and acceptance is required for all (Suppliers Questionnaire).
01_SBA_GIS;WI-SP-01- components and at a minimum, must include the PSW. Any b) Completion of an on-site audit or Supplier Readiness Review (SRR) to evaluate a
05_Supplier Business Award;WI- change on Tier 2/3 suppliers shall be communicated in advance to supplier’s business systems. See Section 5.4 for more information.
SP-01-06_New Vendor VinFast via a Supplier
Creation;WI-SP-03-10_Supplier Request for Change for approval.
RFQ;
VinFast reserves the right to enter, participate in audits of Tier2/3
suppliers regarding quality
management system, process, products … jointly with VinFast
suppliers.

#N/A 8.4.1.3) Customer-directed sources (also known as "Directed-Buy") 3.2 Sub - Supplier Management MBST 14/06, section 6 PACCAR does not maintain an approved sub-contractor list but may Supplier Selection Process
Supplier Responsibility for sub-Supplier recommend specific suppliers for assembly of sub-components or to For potential suppliers to Cummins, Inc. the
When specified by Ashok Leyland, the supplier shall Under consideration of the inspections carried out provide specific processes or services. selection team from Cummins, Inc. will assess
purchase products, materials or services from Ashok at the supplier‘s premises in accordance with this PACCAR and the Tier-1 supplier must work together to assure qualification the supplier against specific requirements
Leyland directed sources. The category of suppliers may MBST, the inspection carried out at Daimler is documentation of existing components. The supplier is required to document sub- including Quality, Total Cost of Ownership
be Surface treatment, raw material sources, Heat restricted to the comparison of delivery note data components and sub-contractors as part of PPAP submission. Tier-1 supplier is (TCO), Technical, Regulatory, financial,
treatment, Steel sources…etc. with the goods labels, checking the number of ultimately responsible for product quality of the assemblies and subcomponents they Warranty Commitment, Target Cost and Future
load units and inspecting external transportation provide. Cost Reductions.
damage which is clearly visible on the packaging. Potential suppliers will be asked to complete a
There are no more far-reaching examination Supplier Selection Assessment as a prelude to
obligations for Daimler a site visit by the selection team. During the
site visit, qualified members of the selection
Daimler is entitled to participate in inspections, team will perform a Supplier Selection
appraisals, reviews or tests carried out by the Assessment and/or a Focused Quality System
supplier and its sub-suppliers, to have these Assessment. The selection team will be
observed by third parties authorized by Daimler comprised of representatives of engineering,
or, following prior coordination, to conduct such manufacturing, purchasing, quality and
inspections itself on the premises of the supplier finance. The Supplier Selection Assessment
and its sub-suppliers or to have these carried out looks at many of the supplier’s systems in
by authorized third parties. detail with the objective of determining which
areas need to be improved prior to launching a
Daimler has the right to inspect all development Cummins, Inc. product at that facility. The
documents (software incl. source code for the Focused Quality System Assessment, rather
purpose of analysis, e.g. ascertainment of than looking for the presence of an entire
metrics) and documentation which accompanies quality system, focuses on the effective
production relating to Daimler. implementation of the system and looks for
evidence of routine execution.
Process/Product audits of similar products
being run on the process proposed for
Cummins Inc. may also be included as part of
the Supplier Selection Process.
Suppliers which sell $5 million or more to
Cummins Inc. in a country of import shall have
a resident technical resource to handle sorting,
screening, and issue resolution. Suppliers
which sell less than $5 million to Cummins in a
country of import shall use a third party for
these types of activities at the supplier
expense. Special arrangements can be made
between the Cummins, Inc. plant and the
supplier at the request of the Cummins Inc.
plant or Cummins Inc. purchasing. In some
#N/A 8.4.2) TYPE AND EXTENT OF CONTROL cases,
No suppliers
Specific which sell less than $5 million
Requirement
#N/A 8.4.2.1) Type and extent of control - supplemental 7.5 Key Management points 5.13 Sub-tier Management No Specific Requirement
Volvo Group reserves the right to have access to sub-tier suppliers and processes that could have significant impact - Sub-supplier Initial & surveillance audits. For all production parts and services, the supplier should ensure all sub-tier suppliers
on final product quality. This will generally concern technical processes like surface treatment, heat treating, - Suppliers shall maintain the required business follow the same processes as described in this manual and approve all sub-tier
forging, casting etc. Please check with your SQE to determine if your sub-tier or contract suppliers would fall into documents relevant to sub- suppliers.eg. Accreditation, suppliers through a product and manufacturing process approval procedure
one or more of these categories. Access to sub-tier suppliers or approval of sub-tier suppliers by a Volvo Group PPAP, Design…etc. recognized by PACCAR. Supplier will submit this information to PACCAR upon
Technical Specialist, does not change or reduce the supplier’s responsibility for quality of products supplied by those Supplier shall communicate Ashok Leyland requirements request.
sub-tier suppliers and shall confirm the implementation at sub-suppliers. ISO/TS 16949 or IATF 16949/ISO 9001 requires all sub-tier suppliers who contribute
THE PRODUCTION PART APPROVAL PROCESS, DOCUMENTED BY A PART SUBMISSION WARRANT IS REQUIRED - Processes at sub-suppliers like change management, to, or have influence on, finished goods product quality to be ISO9001 registered.
FOR PRODUCTS FROM SUB-TIER SUPPLIERS corrective actions and performance monitoring shall be Tier 1 suppliers are responsible for sub-tier supplier quality including those that are
maintained in line with Ashok Leyland requirements. PACCARdirected.
- Supplier is responsible for requirements to be fulfilled by Supplier shall flow down requirements to their sub-tier suppliers that enables
sub-suppliers at any point of time, including sub-suppliers supplier to meet PACCAR product print, specification, quality expectations, and any
directed by Ashok Leyland. contractual agreement.
- Supplier is responsible for communicating and ensuring PACCAR reserves the right to recommend or approve sub-tier suppliers contracted by
statutory requirements at sub-supplier, up to raw its suppliers for work performed on PACCAR material. This applies to all suppliers
material level. including special process (Non-Destructive Testing, Heat Treating, Welding, Chemical
Processing, Plating and
Coatings), material testing services, and distributors.

#N/A 8.4.2.2) Statutory and regulatory requirements VinFast requires all suppliers and sub-suppliers to pass down all Critical characteristic control at the sub-suppliers MBST 14/06, section 2 complete No Specific Requirement
applicable statutory and regulatory requirements in entire supplier For critical characteristics, as described in Chapter-4, the
chain. The Supplier shall apply the legal requirements of the supplier shall ensure that the sub-supplier has all controls Legal and Regulatory Requirements for
production location and of the country of use during APQP phase in place to prevent occurrence and shipment of non- Certifications
to all products, processes or services. conforming products with error-proofing and defect flow
control. The supplier is obliged to meet all legal or
regulatory requirements and to take the
necessary measures for acquiring and maintaining
the necessary product-related and/or location-
related certification activities in good time (e.g.
application of auditing of production
sites/technical tests of parts). The
aforementioned requirements are dependent on
the market or the markets, for which the
deliveries are destined for.

The supplier shall ensure independently and on

his own responsibility, that the related documents
are up to date and valid. The supplier shall
transfer those documents to Daimler on time,
without the need of a request by Daimler.

The supplier must ensure delivery of parts, which

meet all legal or regulatory requirements, over
the whole life cycle, i.e. even after the end-of-
production (EOP) of the vehicle during the period
of spare parts supply – until revoked (incl.
recertification).

Upon becoming aware of any change of the

production process and/or of the company name
and/ or of the address of a production site, also
with regard to sub-suppliers, that may have any
effect on the validity of the certifications (e.g.
relocating production facilities, tools or entire
production sites, a change of address,
decommissioning of production sites, end-of-life
inventories at suppliers or name changes), the
supplier shall immediately notify Daimler of said
change.

WI-SP-01-03_Suppliers BMS 8.4.2.3) Supplier quality management system development 7.5 SUB-TIER SUPPLIER REQUIREMENTS 2.3 Sub-Supplier Requirements MBST 14/06, section 1, paragraph 2 Obligations of sub-suppliers Unless waived by PACCAR, tier 1 suppliers are required to be No Specific Requirement
Certification; Volvo Group Trucks requires that all sub-tier suppliers are third party registered to ISO 9001. Volvo Group strongly We encourage our suppliers to have sub-suppliers (tier-2 suppliers) The supplier undertakes to further qualify his registered to ISO/TS 16949 or IATF 16949/ISO 9001.
encourages our suppliers to support IATF 16949 certification of their sub-tier suppliers. Suppliers have full that maintain a management system in accordance with ISO 9001, The supplier will set up its QM system and its sub sub-suppliers in such a way that adherence to PACCAR does not waive the sub-tier ISO9001 registration requirement.
responsibility for the quality assurance and corrective action of products delivered from sub-tier suppliers for use in as a minimum. DTNA reserves the right to directly assess a tier-2 suppliers are also required to comply with the the demands contained in this manual is also Tier 1 suppliers are expected to establish a “fix or leave” strategy for
Volvo Group products. supplier that has a significant impact on the final quality of the requirements of this MBST. ensured at the sub-supplier. An obligation on their non-ISO-registered sub-tiers and establish reasonable timelines to
product. Furthermore, the tier-1 supplier shall be held responsible the part of sub-suppliers to obtain an ISO 9001 achieve this goal.
THE PRODUCTION PART APPROVAL PROCESS, DOCUMENTED BY A PART SUBMISSION WARRANT IS REQUIRED for faults of its sub-suppliers. certificate for sub-suppliers does not exist from
FOR PRODUCTS FROM SUB-TIER SUPPLIERS Suppliers shall ensure their sub-suppliers use the PPAP process and SCB. SCB must be notified in good time
have the responsibility for managing PPAP for their sub-suppliers, concerning the assignment or switching of a
including engineering deviation requests. Tier-2 PPAP submissions to sub-supplier and approval from SCB is
DTNA are not required, but shall be made available upon request. required.

DP-04-PME-12_Software 8.4.2.3.1) Automotive product-related software or automotive products with Embedded control software developed by a supplier and delivered No Specific Requirement
Supplier; embedded software to VinFast as a primary work product or a product delivered to
VinFast, which contains embedded control software, shall satisfy
Automotive SPICE Level 2 (HIS scope + Man.5, ENG1) and
Functional Safety (ISO 26262) integrity unless otherwise specified
by VinFast.

In such cases, VinFast requires that:

a) Suppliers produce evidence of self-assessment.
b) Supplier agrees to VinFast audits upon request.
c) Upon VinFast request, a third party assessment is conducted. If
the supplier does not meet the above requirements at start of an
awarded project, an improvement program must be established to
meet VinFast requirements before start of serial production.

DP-10-10-30_Supplier 8.4.2.4) Supplier monitoring PACCAR may evaluate its suppliers using the following metrics: Automotive product-related software or
Monitoring;DP-10-40- • PACCAR plant rejection rate (ppm), automotive products with embedded software
60_COPQ_Reimbursement;WI- • Warranty claim rate (ppm) shall be in conformance with IATF 16949
10-40-10-20 _Supplier Quality • PPAP first submission acceptance rate 8.3.2.3. Cummins recommends the use of
Assurance Plan;WI-SP-01- PPAP on-time rate Capability Maturity Model Integration (CMMI),
05_Monthly QCDI Meeting; Automotive SPICE or equivalent. Evidence of
compliance will be submitted as an APQP
element, when applicable.

#N/A 8.4.2.4.1) Second-party audits No Specific Requirement

DP-05-SP-03_WISP_WABCO 8.4.2.5) Supplier development No Specific Requirement
Integrated Supply
Partnership;DP-05-SP-07-
Supplier Quality Escalation;DP-
10-40-10-Supplier Improvement
Management;DP-10-40-
70_Supplier Delivery
Performance Improvement
(TWS-D);WI-05-SP-03-01_Doc
8_Day 1 Guideline;WI-05-SP-03-
02_Doc 12_Day 2 Guideline;WI-
05-SP-03-03_Doc 14_WABCO
Steering Committee
guideline;WI-05-SP-03-04_Doc
15_WISP Steering Committee
guideline;WI-10-40-10-10
_Supplier Process Improvement
Plan;WI-10-40-10-30_Top Worst
Suppliers;WI-SP-01-04/Group_Le
an Supplier Integration;

#N/A 8.4.3) INFORMATION FOR EXTERNAL PROVIDERS 7.5. No Specific Requirement

Volvo Group requires suppliers to use the Production Part Approval Process (PPAP) and that this requirement is
applied to sub-tier suppliers of products to be used in Volvo Group products. Suppliers have the responsibility for
managing the PPAP at their suppliers and maintain evidence of compliance. “Catalogue Parts” may be eligible to
have this requirement waived. Exemption requires a formal waiver from Volvo Group prior to shipment of parts
exempted from this requirement. Contact the SQE for additional information related to obtaining a waiver for this
requirement.
#N/A 8.4.3.1) Information for external providers - supplemental 7.5 Subcontractors shall have an accredited third party Cascade and communicate all Cummins, Inc.
Once a part is approved, changes at sub-tier suppliers that affect fit, form or function must be documented and certification to current version of IATF 16949 or quality requirements throughout the
approved by Volvo Group using the Product Process Change Notification process. VDA6 unless otherwise agreed by Volvo Cars. The organization’s supply chain.
organization shall have a list of its subcontractors
available to Volvo Cars.
DP-01-01_Manufacturing 8.5) PRODUCTION AND SERVICE PROVISION No Specific Requirement
footprint;DP-07-01_Transfer
Initiation;DP-07-02_Transfer
Management;
#N/A 8.5.1) CONTROL OF PRODUCTION AND SERVICE PROVISION No Specific Requirement
WI-07-PE-01- 01_Torque 8.5.1.1) Control plan 6.9 Pre-launch control plans Off-Line rework, not included in the original Control Plan, is 5. Production control plan 5.9 Control Plan Special characteristics identified in the SCA The control plan shall include: 1
control;WI-ML-01- Suppliers are expected to use pre-launch control plans to increase the level of quality controls applied during ramp considered a process change and suppliers shall obtain VinFast In the production control plan the supplier document shall be included and marked in the a) First off/last off part validation, as applicable 8
13_Manufacturing Control Plan; up and early production stages of new part launches. A pre-launch control plan is defined by increased frequency, approval using the Supplier Request for Change. determines his planned processes, methods Control plans for new product introductions can be reviewed as part control plans. -
levels of inspection and increased controls during the early stages of production. The purpose is to protect the and aids for the SCB product. He plans and of either a PACCAR-initiated APQP or Supplier Readiness Review, or when Special All Gauges used for measuring and evaluating of 0
customer from problems until process controls can be refined and start-up problems can be identified and resolved. documents this for the product across the Characteristics are present on any of the components. Volvo Cars components/parts according to the 0
The level of controls within the control plan should be adjusted once the production process has been stabilized and Phase 5: Safe Launch and Supplier Monitoring. whole of the process chain. As a preventive Control plans are subject to review with implementation of suppliercorrective actions. control plan shall have a Gauge R&R performed in 1
process control can be assured. Additional information regarding Volvo Group expectations and requirements for By entering this phase, the supplier has completed PPAP measure, any possible potential for faults Control plans are to be submitted accordance with the appropriate methods described 1
control plan development can be obtained from the SQE. submission and audited by responsible SQ for serial production should be investigated in advance for all with PPAP packages when required. by the latest AIAG Measurement Systems Analysis 1
Suppliers may be required to implement a separate inspection activity at process start-up that is independent of the readiness. Safe Launch for three-months (90 days) stating with LS production sequences, for example through an manual. Gauges should be regularly verified (quick 8
inspections and controls required by the control plan. The purpose is to verify the effect of the control plan, and salable builds with increased inspection for characteristics as appropriate risk analysis. The supplier must implement and maintain control plans in accordance with ISO/TS check on top of yearly calibration) before use. New -
determine the capability of the production process. The application of this additional control may be required by the stated in “Product Characteristics Matrix and Safe Launch Plan”. If special features have been determined for 16949 or IATF 16949/ISO 9001 and the AIAG APQP manual. Gauge R&R shall be done after each Gauge 0
SQE for early production when a supplier’s performance indicates that current controls are not adequate to identify The target of Safe Launch and the reporting cadence shall be the product or the process by SCB or the The supplier must provide visibility of control plans to PACCAR Supplier Quality upon calibration or as agreed with SQM. 0
and address problems prior to reaching the customer. Shipments of products that have been through additional agreed between the supplier and responsible SQE. supplier, these must be incorporated into the request. When consequence class 1&3 have been defined in 1
process controls should display prominent notification on each shipping unit (box, package or skid). Supplier can exit Safe Launch if target is achieved and approval production control plan and must be specially the SCA document, Attribute Gauges are not 6
received from responsible SQE. If during the defined Safe Launch marked. This also applies to quality-related 5.12 Safe Launch Plan (SLP) accepted. P
period, defects are identified then the Safe Launch period may be features indicated in the FMEA. PACCAR requires its suppliers to develop a SLP for all new products and process Technical Regulation testing frequency U
extended. launches. The SLP is intended to provide both PACCAR and the supplier protection requirements shall be clearly noted in the Control R
from product nonconformances during the launch of a project. The SLP may consist Plan and PFMEA. Any revisions to these frequencies
of, but is not limited to: require Volvo Car SQM concurrence. 3
• A pre-launch control plan with additional or heightened inspection, increased The control plan shall include the needed increased 0
sample sizes and frequencies inspection frequency related to tools (e.g. dies,
• 100 percent inspection of all pre-production parts with traceability to serialized and moulds and cutting tools) coming close to their
labeled parts estimated life time.
An SLP is required in the following situations: If requested the organization shall reinforce the
• Process: new, changed, moved or re-sourced processes control plan (“Quality Wall”) by increasing the
Product: new, transferred or changed product frequencies and scope of controls and inspections in
order to avoid parts out of specification during the
SLP requirements: launch phase. The reinforced control plan shall be
a) When creating the SLP, all significant, critical, safety, appearance, and used for all deliveries until otherwise is decided by
fit/form/function characteristics must have increased inspection. The output of the Volvo Cars.
SLP is a pre-launch control plan approved by PACCAR Supplier Quality. The SLP Volvo Cars reserves the right to require the use of
should be documented using Special Work Instruction templates. an independent third party inspector to ensure that
b) Inspection frequencies and sample sizes are expected to be 100 percent for all only compliant products are shipped to Volvo Car
heightened inspection, or as specified by PACCAR Supplier Quality facilities.
c) Discrepancies, non-conformances and concerns identified during the SLP process
must be resolved using a robust problem solving format. PACCAR reserves the right
to request submission of corrective actions for SLP-identified items. PACCAR expects
the use of the corrective action tool provided on the on the ePortal website. One
hundred percent
containment of the issue is required until the corrective action is validated.
d) Europe and Brasil only: For product delivered from a production set up different
from the intended series manufacturing processes (e.g. prototype tooling, equipment
#N/A 8.5.1.2) Standardised work- operator instructions and visual standards installed at a different facility, different layout or logistics, or more manual No Specific Requirement

WI-ML-01-04-G_Verification of 8.5.1.3) Verification of job set-ups No Specific Requirement

job set-ups;
#N/A 8.5.1.4) Verification after shutdown 5.6 Verification after Shutdown No Specific Requirement
The Supplier shall define and implement the necessary
actions to ensure product compliance with the
requirements after a planned or unplanned production
shutdown period.
#N/A 8.5.1.5) Total productive maintenance Gauge and Measurement equipment shall be No Specific Requirement
subject to recalibration and verification after
maintenance activities.
Tool and equipment maintenance plans shall
contain those special characteristics identified in the
SCA document.
Error-proofing and “Poka Yoke” methods shall be
defined in preventive maintenance plans.
DP-07-SP-01_Supplier 8.5.1.6) Management of production tooling and manufacturing, test, DTNA suppliers are expected to maintain tooling in good working The supplier must have a documented system for preventive No Specific Requirement All provisions of this QAR shall also apply accordingly
Tooling;WI-05-90-30-10_Tool- inspection tooling and equipment condition and to contact the TOG regarding any DTNA-owned tools maintenance (PM). This includes a timely review of planned and to tools, appliances and sliding gauges at subsuppliers
related dimensional requiring replacement or refurbishment. For details, see “Doing unplanned maintenance activities and a documented action plan to or other third parties. The supplier shall be obliged to
variations;WI-07-SP-01-02_Tool Business with Daimler Trucks North America LLC.” address any backlog. Action plans are to be included in the ensure that its subsuppliers or third parties at whom the
Audit;WI-07-SP-01-10_Tooling Management Review process. The timeliness and effectiveness of tools, appliances and sliding gauges are located, shall
Ordering Validation;WI-07-SP- PM must be demonstrated when requested. comply with this QAR and that they shall grant JOST the
01-20_Tooling Ordering;WI-07- rights stipulated in this QAR. In particular, this shall apply
SP-01-30_Tooling Serial Life to the labelling of tools, appliances and sliding gauges as
Disposal; JOST property.

DP-05-SP-02_SP_Inventory 8.5.1.7) Production scheduling No Specific Requirement

Business Cases for S&P;
#N/A 8.5.2) IDENTIFICATION AND TRACEABILITY PRODUCT IDENTIFICATION - SAFETY CHARACTERISTICS All suppliers to VinFast shall have an effective lot definition and Refer AL CSR alignment points shared with customer dt 2. Ability to trace back parts Supplier shall have a traceability system in place for No Specific Requirement For traceability, the supplier uses a system of parts P
The methods used for marking lot/serial numbers on safety critical parts must support identification, traceability traceability procedure. The shipping number shall be linked to the 3rd May'20 The supplier is obliged to ensure the products, including sub components shipped to labelling with the identification of its production batches/ U
and failure investigation through all phases of the products life. In principle, the serial number or lot number should
lot traceability procedure in such a way that the delivered product, traceability of the parts supplied by him. customer. Traceability data has to support Customer production lots and delivery lots corresponding to its R
be applied to the actual part and preferably should be easily visible when mounted on the vehicle. When feasible, unless otherwise approved in writing by the VinFast SQE, can be Through a clear marking of the products via retention timings testing and process records. With this system, in case of a 3
the [CC] symbol must be included on the part label. This would apply if the drawing is marked with a [CC] or [1] traced back to the raw material. e.g. date stamp, batch number or other discovered defect, the traceability shall be ensured 0
symbol. The maximum size of a lot shall consist of one shift or eight hours suitable means the supplier ensures that, in without gaps in such a way that the concerned quantity of 1
Unless otherwise specified in product documentation, the preferred method for marking is: of production, whichever is smaller. The lot definition shall reflect the case of a fault with the product, all other defective parts/Products can be isolated. For this purpose, 8
# Item serialization all significant processes influencing the component/material with similarly affected products from the suspected it is necessary to treat the lots one batch at the time and -
# Bar code (In Accordance With Volvo STD 103-0013 or Volvo approved alternative) the shipping lot number reflecting the last value-added operation. period can be immediately identified. The type to store and deliver them in accordance with the first in, 0
# Recording of safety critical product or process parameters (Preferred) Suppliers shall ensure that their lot traceability system maintains and form of this marking and the first out principle (FIFO). The traceability shall extend as 0
# Recording OK/not OK is acceptable with evidence of 100% effectiveness its integrity throughout the entire extended supply chain, including manufacturer's marking must be agreed with far as the raw 1
raw material and purchased components/products. SCB. materials used. Where necessary, JOST shall 5
7.3 Lot traceability The lifeline of many components begins and ends within the agree details regarding content for traceability, e.g.
Lot control and traceability should be established to limit the size and impact in the event of the need for product facility of the supplier. There are those components, however, that identification with a serial number (cf. Works Standard
recalls or campaigns. The control system must be capable of linking production quantities to production processes require processing by outside companies to finish the process JWN003). In the case of labelling obligations, the relevant
to support root cause analysis activity. stream. These may include heat treat, coining, grinding, coating type approval or official operating licence shall be
and other various processes. attached.
When lot control is utilized, the system must establish and maintain one-to-one relationship between a lot/batch If the original lot was batch processed through the different
traceability number and a certain quantity of produced parts. If a traceability number, other than the serial number, secondary processes, there would be no need to change the
is used for identifying serialized parts, a one-to-one relationship between the traceability number and the serial original lot number. However, if the batch is split at a secondary
number must be maintained. processor, then the lot number for each of the batches should be
unique.
The extent of definition and control shall be based on risk analysis of the product and the potential impact to Once manufacturing/assembly begins, a lot number changes if:
customers. Suppliers are responsible to ensure that the lot traceability system maintains its integrity through the  One shift of production or eight hours is reached.
entire supply chain, including raw material, purchased components/products, and sub-contracted operations.  A new lot of raw material is being used.
 The components undergo another value added process and the
original lot is divided during processing.

IATF-CSR-MATRIX 08/12/2024
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created 2017-06-16; update 2020-09-11 IATF16949:2016 (ISO9001:2015)/ CSR BMW GROUP VOLVO Group VINFAST Ashok Leyland Daimler Trucks North America DAIMLER AG TRATON Group Schmitz Cargobull PACCAR; PACCAR ENGINES; DAF; LEYLAND TRUCKS; DYNACRAFT; VOLVO CAR GROUP Cummins Jost
MAN Truck & Bus SE, Scania CV AB and VW PETERBILT m
Caminhôes e Ônibus u
PROCESS WABCO BMS-reference Customer specific requirements of the BMW Group. Supplier quality assurance manual - 5th Edition - 2019 Ver. No.: 4 - Mar 09, 2020 Supplier Quality Assurance Manual, Version 02: Supplier Quality Manual, November 2019 Mercedes-Benz Special Terms 2016/ TRATON Customer Requirements (CVS10); Mar-20 Supplier Manual Schmitz Cargobull AG, Supplier Quality Requirements Manual - Mar'20 CSR with IATF16949 - 14th February 2018 Cummins Supplier Hand book (Customer QS_Requirement_06-2017 s
Version: 3.0 / date: 03.08.20 Oct-2019 Customer specific requirements of DAG Status April 2018, Version V0.3 Effective from 1st April 2018 Specific Requirements) - 15th May 2019 t
September 2017
#N/A 8.5.2.1) Identification and traceability - supplemental The methods used for marking lot/serial numbers on safety critical parts must support identification, traceability All suppliers to VinFast shall have an effective lot definition and MBST 14/06, section 5, paragraph 8 For NA: See PACCAR std. CPS0098 For DAF: See TKB 00804-089 No Specific Requirement b
P
and failure investigation through all phases of the products life. In principle, the serial number or lot number should traceability procedure. The shipping number shall be linked to the Identification and Traceability requirements may also be required e
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be applied to the actual part and preferably should be easily visible when mounted on the vehicle. When feasible, lot traceability procedure in such a way that the delivered product, If the supplier is (jointly) responsible for the through the serialization of product pre-PPAP (see Safe Launch Plan, R
the [CC] symbol must be included on the part label. This would apply if the drawing is marked with a [CC] or [1] unless otherwise approved in writing by the VinFast SQE, can be development of the supplied products and/or section 5.12). s3
symbol. traced back to the raw material. services supplied, the supplier must assess the u
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Unless otherwise specified in product documentation, the preferred method for marking is: The maximum size of a lot shall consist of one shift or eight hours relevance of the said products and/or services b
1
# Item serialization of production, whichever is smaller. The lot definition shall reflect supplied in terms of safety or certification, and j8
# Bar code (In Accordance With Volvo STD 103-0013 or Volvo approved alternative) all significant processes influencing the component/material with note the results of such assessments on all e
-
# Recording of safety critical product or process parameters (Preferred) the shipping lot number reflecting the last value-added operation. technical documentation, drawings and other c0
# Recording OK/not OK is acceptable with evidence of 100% effectiveness documentary material. The supplier is additionally t0
Once manufacturing/assembly begins, a lot number changes if: obligated to use Daimler designations in its e
1
Suppliers shall have an effective system of traceability that ensures delivered product can be traced from a finished  One shift of production or eight hours is reached. technical documents, drawings and other d
5
product in the customer application back to specific lots, sub-components, parts, blanks and raw material  A new lot of raw material is being used. documentation, which are made available to
In addition to component/materials traceability, the system must be capable of providing the production history of a  The components undergo another value added process and the Daimler. This identification must be continued in t
lot or serial number. This history must include: original lot is divided during processing. an adequate manner in all further documentation. o
 Rework operations or activity  The lot number changes on any one of the components being The supplier is obliged to implement the
 Product and process special characteristics used. measures to be derived from the identification in p
 Test records  When required, the supplier may need to implement: current production and to store the related r
 Process parameters influencing conformance  Serialized (maintains a one-to-one relationship between the verification. e
 Machine settings influencing conformance finished goods’ serial number and the components’ serial number) v
 Maintenance activity of machines, equipment, jigs, gauges and test equipment lot traceability; or Daimler identification requirements: (see above) e
 Personnel qualification records for operators performing the work  Specific Lot (maintains a one-to-one relationship between the n
finished good serial number and the components’ lot numbers) For the purpose of traceability, the supplier, at t
If product is controlled in lots or batches, a risk analysis related to severity of non-conformance and probability of traceability for certain programs. the request of Daimler, shall identify the i
occurrence must be conducted and used in establishing the lot sizes to minimize the impact of product recall. components with a unique serial number, the v
structure of which will be defined by Daimler. e

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#N/A 8.5.3) PROPERTY BELONGING TO CUSTOMERS OR EXTERNAL PROVIDERS All tools, manufacturing, test or inspection equipment belonging to 1.4.1 Customer property management 5.5 PACCAR Proprietary Tooling & Equipment No Specific Requirement
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VinFast, will be permanently marked to clearly indicate Property of The Organisation is responsible for maintaining the tools and Suppliers are responsible for selecting manufacturing processes and maintain tooling
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VinFast. These tools are to only be used for VinFast products equipment so that full functionality is retained. The that establish a stable and capable process to support PACCAR’s zero defect quality
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unless an authorization in writing exists. Failure to comply with maintenance history and planning shall be documented and target.
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tool can be requested by the Customer. Organisation’s proposals Additional tooling requirements are maintained on PACCAR SupplierNet – responding
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identification requirements will result in delay or non-payment. to solve future expected problems regarding tools shall be to a request for quotation.
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announced well in advance.
MAN: Standard MAN 239-7 and M 3666 applies.
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Scania: The Supplier Change Request (SCR) routine shall be
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used including a submission of the issue in the eSCR module
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of eQ2. This to make a timely assessment of the tooling by
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Customer experts possible.
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#N/A 8.5.4) PRESERVATION Logistic requirements for suppliers of BMW Group. Transportation, Packaging and Handling (TPH) LOGISTICS: MBST 17/19_Delivery Call-off; MBST No Specific Requirement 9. Labelling, Packaging, Transportation A
Published in b2b portal of the BMW Group, Departments, This document is an agreement on packaging standard 28/15_General Packaging Regulation and Regarding the labelling of Products, parts and the u
Logistics, Homepage for shipment of parts to Ashok Leyland units. Handling of Containers; MBST 29/12_Shipment of packaging as well as transportation, the requirements d
https://b2bpapp6.bmw.com/protected/en/gdz/logistik/logistikpr The packaging requirements can differ for each part. A Goods; MBST 35/14_Communication with Daimler agreed with JOST shall be complied with. It shall be i
ozesse/logistische_anforderungen/index.html detailed feasibility study needs to be conducted by via Electronic Data Transmission (EDI) and ensured that the labelling of the packaged Products is t
supplier to ensure safe packing, ease of unpacking, and Supplier Portal visible also during transportation and storage. Deviations
protection of parts during various modes of from existing labelling obligations shall require a c
transportation and handling. written agreement. h
Supplier shall understand the packaging requirements of The supplier shall ensure that the goods are e
Ashok Leyland in advance and get the packaging design transported in suitable packaging and transportation c
approved before the shipment of new and existing parts. equipment approved by JOST, in order to avoid damage k
However, supplier shall be liable to upgrade their packing and deterioration in quality, and in accordance with
methods in case of any issues after signing off. applicable safety and environmental regulations l
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Returnable Containers s
Suppliers are encouraged to review their packing t
methods into reusable containers based on type of part, )
location and handling. Ashok Leyland will review and .
approve.
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Note - Packaging Materials shall be used after prior p
approval by AL team e
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Ashok Leyland recommends its supplier partners to use i
environment-friendly materials in the entire supply chain. a
Packing material shall be made free of materials which l
are unfriendly to the environment, like wood, card board,
carton box or polythene. a
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Refer AL CSR alignment points shared with customer dt t
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#N/A 8.5.4.1) Preservation - supplemental Packaging manual of the BMW Group. 7.4 FIRST IN FIRST OUT INVENTORY CONTROL (FIFO) See: MBST 28/15 - General Packaging Regulation Preservation (8.5.4)
Published in b2b portal of the BMW Group, Departments, Suppliers are responsible to have inventory control systems that positively identify and control obsolete material to and Handling of Containers Preservation and Packaging are critical
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Logistics, prevent inadvertent shipment to the Volvo Group. Where feasible, suppliers shall maintain First In First Out (FIFO) elements that aid in protection of our products
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Packaginghttps://b2bpapp6.bmw.com/protected/en/gdz/logistik inventory management practice. The system for FIFO control must ensure controls extend to rework/repair, test Information on container management processes from point of origin to the final point of use. All
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/vph/index.html activity and off-site (sub-contract) processes. is exchanged between Daimler and its suppliers products are required to have a shelf life
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exclusively via the internet application “electronic protection from corrosion and deterioration at a
7.6 PACKAGING Container Management” (eCon), which is minimum of 6 months for Production products
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In support of the Volvo Group commitment to protecting the environment, Volvo Group has developed a process for available on the Daimler Supplier Portal and minimum of 18 months for Aftermarket-
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returnable packaging and integrated logistics system. Suppliers are expected to package components according to (https://Daimler.portal.covisint.com). Service products as per Cummins Inc.
packaging instructions that are agreed to and approved between Volvo Group and the supplier before shipment to packaging standards.
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Volvo Group. Suppliers are required to provide appropriate storage and protection for Volvo Group packaging while The supplier is expected to review and shall
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under their control. meet the Cummins Inc. packaging
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requirements as defined in the Cummins
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packaging standards “Global Packaging
Standard-Production Parts” and/or “Global
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Packaging Standard-New and ReCon Parts”.
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The Supplier shall provide all packaging
#N/A 8.5.5) POST-DELIVERY ACTIVITIES No Specific Requirement
#N/A 8.5.5.1) Feedback of information from service No Specific Requirement t
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#N/A 8.5.5.2) Service agreement with customer No Specific Requirement 17. Supply with Spare Parts o
Spare parts are required for to satisfy the replacement s
requirements for the exchange of parts of the vehicle. e
For the Products/systems/aggregates, the components
designated as spare parts shall be determined between t
JOST and the supplier in mutual agreement. o
18. Period of Supply and Purchase Option o
The supplier shall be obliged to supply JOST with spare l
parts for the Product during a period of at least 15 s
calendar years after the expiry of serial production. The
delivery shall occur on an order basis. u
For a period of 15 years, without any additional cost for s
JOST, the supplier shall be obliged to maintain all tools, e
appliances, sliding gauges and other work materials d
required for the defect-free production of the Product in a
condition which allows for a short-term resumption of f
production. o
Spare parts and spare Products shall be produced with r
original tools.
Irrespective of the ownership status, the scrapping of e
part-specific production facilities of the type series or i
the part shall only be permitted after written approval t
by JOST. h
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DP-07-06_WABCO Change 8.5.6) CONTROL OF CHANGES 7.1 PRODUCT PROCESS CHANGE NOTIFICATION (PPCN) 1.1.1 Supplier Request for Change, SRC The supplier is required to submit a Product/Process Change MAN Truck & Bus SE (MAN): Standard M 3335 applies for 3. Change management 4.8 Annual Validation No Specific Requirement l
Management;WI-SP-05- All proposed changes to the product, production process, material or suppliers after PPAP must be submitted to This change notice process is applicable when suppliers requesting Notification (PPCN) to DTNA Supplier Quality for any (supplier- change management of technical standards. (...) Changes caused by suppliers which affect Suppliers shall complete annual validation in order to demonstrate continued
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18_Supplier Initiated Change Volvo Group for approval using the Product or Process Change Notification (PPCN) process. Requests for change change for a: initiated) design or process changes. Supplier Quality will review the the product quality must be documented in a adherence to proper engineering levels and performance to design intent. This
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Request; must be submitted at least 12 weeks prior to the introduction of the change. Temporary or Permanent Process Change. change and determine the need for PPAP submission. Scania CV AB (Scania): Updates of standards leading to product part history and communicated in good annual requirement must be documented on the supplier’s Control Plan. Suppliers
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Temporary or Permanent Product Change. product and/or process changes shall be handled for Scania time and in advance to the SCB Purchasing are not required to submit annual packages unless requested by PACCAR. However
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AFTER SUCCESSFUL PPAP NO CHANGE MAY BE MADE TO THE SUPPLIER’S PRODUCT OR PROCESS WITHOUT contracted articles, via the Supplier Change Request (SCR) department. SCB retains the right to carry out annual documentation should be readily available according to the retention policy
EXPRESS WRITTEN APPROVAL FROM VOLVO Suppliers are required to submit e-Supplier Request for Change, routine by submitting the issue in the eSCR module of the an inspection and, where necessary, to issue described in section 4.9.
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SRC following VinFast format via VinFast Supplier Portal in order to eQ2 application. new approval in the form of a production The annual validation may include a full PPAP submission or selected elements of the
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REQUESTS FOR CHANGE MUST BE SUBMITTED USING THE PRODUCT AND PROCESS CHANGE NOTIFICATION obtain release period to delivery. The SRC shall be reviewed and process and product approval before submission. In no case should any of the documents submitted be more than one-
(PPCN) A MINIMUM OF 12 WEEKS PRIOR TO THE PROPOSED CHANGE pre-approved by SQ before entering in the VF Engineering 4.5 Change management for approved parts* implementation of the planned changes. The year-old.
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DCR/DCO system. 4.5.1 MAN resulting costs at SCB must be borne by the In all cases the supplier shall review their files annually to ensure they are current.
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The purpose of this requirement is to prevent quality and delivery issues resulting from unapproved, untested The supplier shall identify with appropriate labels on the Planned modifications to the approved product or to the supplier. Some PACCAR specifications require suppliers to submit reports to the PACCAR
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changes or modifications after PPAP approval. This applies, but is not limited to, the following cases: inside/outside for affected product deliveries noting the reference production process, including site changes, shall always be Technical Center (PTC) annually. A separate PPAP notice will not be sent to the
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 Transferring of the production line: partly or totally; to a new or existing location, plant or building SRC number. agreed in writing with MAN in advance. supplier.
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 New production layout or changes to production line 4.5.2 Scania
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 Change of a sub-tier supplier In the case of “Tool Move”; defined as suppliers changing All intended changes by Organisations to a product and/or
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 Changes of a process at a contract supplier, (surface treatment, machining, etc.) manufacturing locations to a different location, new or existing. process, used to produce the ordered parts, shall be
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 Packaging changes or repackaging operations The change includes requirement of tooling/equipment moving, submitted to Scania according to the Scania SCR (Supplier
 Change at sub-tier suppliers that affect fit, form or function of the product new tooling or new equipment. VinFast reserves the right to Change Request) procedure.
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 Renewal of non-consumable tooling chargeback the Supplier The SCR shall be accepted (Yes or Yes, On condition) and
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 Change to the raw material for any internal or external cost associated with the “Tool Move” the PPAP should be updated and approved by Scania in the
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 Outsourcing all or part of production to a sub-tier supplier such as but not limited to Product Validation, New Supplier ePPAP system before deliveries to Scania commence.
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 Request for change to product design including dimensions, tolerance, function, appearance Assessment, Run at Rate, Launch Readiness Audit, PPAP Approval, See section 3 of the PPAP manual 4th edition “Customer
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VinFast travel and support cost notification and submission requirements”.
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Afterr receipt by Volvo, the request is submitted to a team for analysis. Based on the impact to Volvo and the risk Quality Assurance measures taken by the Organisations
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associated with the change, the PPCN may have one of the following decisions: Consequences of non-communicated or unauthorized process after discrepancies reported in eQuality, are exempted from
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# Authorize the supplier modification changes at the supplier’s manufacturing facility or any sub- the SCR routine if the approval for the corrective action plan
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# Ask to adapt the content of the supplier modification supplier facility could result in any or all of following actions: was given in the eQuality claim report.
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# Ask the supplier to delay the implementation until extra actions/verifications are performed. (Actions include, but Written notification from VinFast to the supplier’s Registrar or To secure traceability and PPAP, the SCR routine includes
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are not limited to, audits, safety stock, testing, etc. …) from VinFast to the supplier requesting they notify their registrar changes affecting Organisations actual MDS report and
.
# Ask the supplier to cancel the proposed modification of the non-conformance. product/process changes related with new versions of Scania
 Consideration for New Business Hold (NBH) with defined exit Standards.
Once approved by VOLVO Group, suppliers will be notified by an official letter. Upon receipt of the approval letter, criteria. The request shall be submitted in the eSCR module of the
suppliers should implement the modification project according to the agreed implementation plan.  Issuance of an A-rated SCAR with CSII activated for immediate eQ2 application, accessible via the Scania Supplier Portal.
third party containment (controlled shipment) of affected 4.5.3 VW C&O
The level of PPAP documentation required to support the introduction of the change will be determined by the SQE. component/product. See Formel Q Konkret. No additional Q requirements in
Authorization to start shipping (with the changes implemented) is only granted via the return of the signed PSW  Potential request for independent, third party audit of affected regard to Formel Q.
and/or SSW following PPAP approval. supply chain including all affected sub-tier suppliers involved.

#N/A 8.5.6.1) Control of changes - supplemental 7.1 7.6.4 Annual Revalidation 4.6 Engineering Design Modification (EDM) MBST 13/18, section 4 8 SUPPLIER PRODUCT AND PROCESS CHANGE REQUEST (PPCR) For Supplier initiated changes, Volvo Cars change Control of Changes (8.5.6)
The purpose of this requirement is to prevent quality & delivery issues resulting from unapproved, untested The intent of annual revalidation is to ensure conformance to 4.7 Change Management and Control Suppliers are required to request PACCAR approval on intended product and process processes (see below) at Volvo Cars supplier portal Process/ Product Supplier Change Control
changes or modifications after PPAP approval. This applies, but is not limited to, the following cases: print, dimensional and capability requirements and all applicable Refer AL CSR alignment points shared with customer dt The sampling Daimler department employees changes, temporary or permanent, including those at sub-tier suppliers. The purpose have to be used. (including Embedded Software changes)
# Transferring of the production line: partly or totally; to a new or existing location, plant or VinFast specific requirements. Unless otherwise specified, a 3rd May'20 responsible for series production approval shall be of this is to prevent quality and delivery issues from arising in our PACCAR receiving Process, site and subcontractor changes: a. The supplier shall notify the Cummins SQIE
building complete annual layout inspection including all sub-components is The Supplier shall communicate the change proposal to notified of all production process and product plants and protect our end SRICA Supplier Request for Industrial Change of any proposed process or product changes as
# New production layout or changes to production line required for all components. Ashok Leyland and get advance approval through modifications. Unless otherwise agreed, the customer from unevaluated and unapproved changes. Approval described in the AIAG PPAP manual.
# Change of a sub-tier supplier All suppliers shall have a plan to annually revalidate their modified drawing / standard / Re-PPAP. procedure is according to the following matrix. Conditions for PPCR submission are identified in the latest AIAG PPAP manual. Product changes: b. The supplier shall obtain approval for all
# Changes of a process at a contract supplier, (surface treatment, machining…..) respective production components. This includes all tools and The Supplier shall have a documented process to control Reference: SREA Supplier Request for Engineering Approval process and product change requests from
# Packaging changes or repackaging operations cavities. Suppliers shall make this annual revalidation plan and standardize the changes in their organization. − AIAG PPAP Manual, under Section 3 – Customer Notification and Submission In order to give the Customer needed time to their Cummins SQIE prior to implementing a
# Change at sub-tier suppliers that affect fit, form or function of the product available to VinFast upon request. The supplier shall Requirements, describes the conditions for customer notification. Table 3.1 should be review change requests, the Organization shall change. Proposed changes shall be approved
# Renewal of non-consumable tooling At a minimum, on an annual basis, VinFast SQ shall identify - define verification and validation activities to ensure used as a guideline. ensure that required Customer approvals are using the Cummins Supplier Change Request
# Change to the raw material suppliers required to submit evidence of compliance with Ashok Leyland requirements. Typical changes include, but may not be limited to: attained in due time prior to any changes. Process (SCR). Informed decisions are then
# Outsourcing all or part of production to a sub-tier supplier revalidation for selected components. Notification, schedule and - validate changes and obtain approval prior to • New or refurbished tooling A new PPAP approval is required after any change made on the impact of the changes and
# Request for change to product design including dimensions, tolerance, function, appearance submittal of revalidations identified will implementation • Equipment and/or tooling moved initiated by SRICA/SREA whether a full, partial, or no PPAP submission
be submitted through the VinFast Supplier Portal. - document the evidence of related risk analysis • Changes to the manufacturing facility is required. It is the supplier’s responsibility to
Introduction of changes without Volvo approval may result in any or all of the following actions: Revalidation evidence submission requirements are product line - retain records of verification and validation • Changes to materials used ensure that Cummins has approved the PPAP
# All costs related to correcting the situation created by an unauthorized change will be charged back to the specific and criteria are based on The implementation of changes without any information • Changes to the supply chain before any parts are shipped to a
supplier. component performance and categorization. Suppliers shall can cause serious issues in vehicle Quality or Reliability, • A new MRP system manufacturing location.
# The supplier’s 3rd party certification body will be formally notified that the supplier is not following quality system document this requirement in the Product and sometimes in the worst case, product recall. It is • Part software changes c. Changes to the suppliers direct material
or customer requirements. Control Plan for all components supplied. very important that supplier keeps Ashok Leyland The Product Process Change Request (PPCR) form and instructions can be found on supply base require the supplier to submit a
# Supplier will be required to complete corrective action and demonstrate effective controls to prevent recurrence. Unless a written agreement is complete at the original PPAP, the informed in advance for minor and major changes and the PACCAR ePortal. The supplier must formally submit a PPCR to PACCAR at least Supplier Change Request (SCR). Upon approval
# Supplier may be placed on hold for new business. supplier should have a process to confirm ALL characteristics. follows the change management process. 12 weeks prior to the planned implementation date of the requested change. of the Supplier Change Request the supplier
Features / characteristics / notes measured routinely as defined in The first shipment lot after the change approval must be Within the scope of sampling of new and of PACCAR Supplier Quality will review and coordinate the PPCR with the appropriate may be required to submit a PPAP by the
the control plan are not required to be measured as a specific duly identified 100% on individual parts as well as in modified parts supplier is obliged to set the PACCAR groups to evaluate the change and obtain complete concurrence. Note that Cummins SQIE.
activity. However, in-process measurement results may need to be packing, same needs to be communicated to Quality and material data sheets in IMDS. The ID-number for temporary and permanent change requests will use the same PPCR form. d. The supplier shall gain approval from the
submitted, if required by VinFast. Sourcing engineers in advance, with due the IMDS data record has to be defined on the PPCRs not requested 12 weeks prior to implementation may be subject to penalties Cummins SQIE using the Supplier Change
Features / characteristics / notes not measured routinely as acknowledgement initial sample cover sheet and in the as outlined in PACCAR’s Supplier Charge Back Policy. Request process when any alternate process is
defined in the control plan must be measured and the results corresponding Annex “material data For PPCRs, “Product Change” is interpreted as changes that do not impact released to be used.
submitted. sheets/IMDS”. The regulations of MBST 36, PACCAR or supplier drawings. For changes impacting released drawings, suppliers i. NOTE: An alternate process is one that is
If the annual revalidation reveals nonconformance to VinFast especially with regard to “Confirmation must submit a “Supplier different than the process used during PPAP
drawings, the supplier must immediately contact VinFast of/Adherence to Substance Bans”, have to be Request for Drawing Change” (SRDC.) ii. NOTE: Rework or Salvage processes not
responsible SQE and must supply the dimensional data and observed by supplier. The following shall apply for For PPCRs, “Temporary Change” is interpreted as a deviation from a PPAP-approved approved during the initial PPAP process shall
corrective action plans. Daimler Trucks and Buses: Provided that process or supplier-specified product characteristic(s) not shown on the PACCAR be treated as a process change.
additional substances are added to the candidate drawing. Temporary PPCR approvals are limited to 90 days. To deviate from a e. Products produced on alternate processes
list of the REACH Regulation, which are already product characteristic shown on the PACCAR drawing, suppliers must submit an may be subject to increased inspection and
included in deliveries to Daimler Trucks and Buses engineering “Deviation.” test requirements as agreed with the SQIE.
amounting to more than 0.1% of their weight, a A PPAP submission will be required unless otherwise determined by PACCAR. The
subsequent sampling shall take place with a supplier will be notified of the PPAP submission requirements via email and ePortal
transfer of the ID-number for the IMDS data notification. The supplier must not ship product prior to PPCR and PPAP approval.
sheet and of the Annex 20 “material data Contact PACCAR Supplier Quality for clarification of notification requirements.
#N/A 8.5.6.1.1) Temporary change of process controls In case of temporary process change(s) the No Specific Requirement
organisation shall ask for a Temporary Part
Deviation (TPD) approval.
DP-04-90-20_System Product 8.6) RELEASE OF PRODUCTS AND SERVICES Phase 3: PPAP Submission and Approval. Supplier shall submit the sample with initial sample 3.6 Production Part Approval Process (PPAP) No Specific Requirement 7.4 Initial Sampling/Production Process and
Release;WI-04-90-20- By PPAP elements completion, the supplier shall submit to VinFast inspection report (ISIR) in respect to the latest revision The purpose of PPAP is to ensure that all DTNA requirements are Product Release pursuant to VDA Vol. 2
30_Product Release Status;WI- PPAP share point following responsible SQE requests. drawing. thoroughly understood by suppliers and manufacturing processes in The serial release will be granted by JOST as a production
PD-19-01_Surface protection Submission items are defined by responsible SQE and submitted to Requirements on Sample Submission: the production environment are capable of producing parts that and Product release pursuant VDA Vol. 2. In
test orders in Material supplier with requested submission timing. Once timing is aligned, - Inspection shall be carried out for 100% of the drawing consistently meet DTNA-defined requirements. DTNA requires order to obtain the serial release in accordance with the
Laboratory;WI-SAL-01-10_SRPS documents are submitted or updated to SQE by Supplier Portal at characteristics (Dimensions, material, performance test suppliers to perform a full Level 3 PPAP of all applicable elements for initial sample order, the supplier shall deliver the initial
Release of Repair Kits;WI-SP-05- required due date(s). etc.). every part number delivered to DTNA plants in accordance with the samples with the following supporting documents.
10_Approval of Surface An Initial Submission Warrant, ISW is used for non-salable - All dimensions shall be inspected and recorded as latest AIAG standard and retain records on file. • Serially produced initial samples from an agreed
Protection Processes and products from PTO until PP. ISW is evidence of quality compliance absolute values. DTNA Supplier Quality issues PPAP requests via the PPAP production lot;
Suppliers; of Supplier with VinFast for samples submitted to try-out events - Identification of Sample parts should be made clear to Management System to validate compliance of PPAP for • Initial sample test report with contents and forms
(PTO ~ PP). avoid mix-up requirements for the requested elements. PPAP approval is required pursuant to VDA Vol. 2;
- Data judgement shall be mentioned in ISIR with clear prior to supplying parts to a DTNA Truck Manufacturing Plant. . If a • Material test certificates;
Phase 5: Quality Firewall indication of “Ok” or “Not Ok” in the judgement column. request is pending, in order to avoid a rejection at DTNA Truck • Proofs of capability for the classified properties
By entering this phase, the supplier has completed PPAP - Sample verification and approval shall be provided by Manufacturing Plants, parts are must be shipped per the Exception (@1 and @2) or for agreed properties with:
submission and audited by responsible SQ for serial production Ashok Leyland before shipment. Conditions. Short-term process capability Cmk ≥2.0,
readiness. Quality Firewall for three-months (90 days) stating with - Sample parts shall be identified with “SAMPLE” printed long-term process capability Cpk ≥1.67;
LS salable builds with increased inspection for characteristics as visibly on the sticker on each sample part for ease of DO NOT SHIP UNTIL THE FOLLOWING STEPS ARE COMPLETED • Supporting documents for measuring devices and
stated in “Product Characteristics Matrix”, the requirement of traceability and to prevent the outflow of sample parts. 1. All parts shipped to DTNA must be 100% inspected (all parts, all test process capability (if applicable);
using SPC tool (I-chart is placed specifically by VinFast SQE). The features, and notes); electronic components must be functionally • EC Material Safety Data Sheet pursuant to
target of Quality Firewall and the reporting cadence shall be Fitment Trial Report tested. Directive 93/112/EC for materials subject to the EC
agreed between the supplier and responsible SQE. The Sample Parts will be taken for fitment trials in the 2. If parts do not conform to the specification, contact DTNA safety regulations;
vehicle to ensure form, fit & functional requirements. Supplier Quality prior to shipping. • Environmentally relevant information regarding
Suppliers are encouraged to participate in FITMENT 3. Label the exterior of the package/container with a sheet of 8.5 X materials and substances in parts to be delivered;
TRIAL process to gain awareness of actual fitment and 11” heavy bond white paper, identifying the parts as that the parts • Material Data Sheet/IMDS (note: consider Directive
function of the parts in vehicle condition. conform to the Exception Conditions. “100% INSPECTED” in at least (EC) No. 1907/2006 – REACH Regulation and
Supplier shall get approval for next process of part 1” black, bold lettering. This will indicate Directive 2000/53/EC regarding end-of-life vehicles)
development, if the FTR is found satisfactory. a. Parts that are submitted under the Exception Conditions should be and, if applicable, further documents pursuant to
Note: Incase a non-conformance arises during fitment contained in their own shipment or in an entirely different the submission levels according to VDA Vol. 2
trial, the supplier must correct the part and resend it to package/container than other parts. They should be easily (if applicable);
AL for approval. identifiable. • Proof of the confirmed production capacity
b. The label should adhere very well to the package/container so including a flexibility of ±15 %.
Refer AL CSR alignment points shared with customer dt that it is not lost during transportation. If the package is received The relevant Product and process properties, for which
3rd May'20 with no label, the parts will be rejected. the capability tests have to be conducted, shall be
c. Note: If the part is also a sample part, please label the exterior of agreed with JOST. Until the proof of the process capability
the package/container as “SAMPLE PART FOR PPAP;” follow the parameters, a 100% check of the properties shall
instructions previously outlined for the “100% INSPECTED” label. be carried out by the supplier.
4. Records of the required inspection described above must be In addition, JOST may make its decision about the
maintained by supplier and be made available to DTNA Supplier serial release dependent on the results from full load
Quality upon request. runs and/or process audits at the supplier.
Serial deliveries shall only be permitted based on a
written approval by JOST.
For customer-specific input materials and performances,
#N/A 8.6.1) Release of products and services - supplemental PPAP requirements Supplier responsibilities for PPAP 3.2 Initial sample testing PPA/PPAP approval* Annual Layout only subsuppliers approved or nominated by
Supplier shall ensure that production run and self-  Complete full Level 3 PPAP of all applicable elements on every 3.2.1 Part approval To ensure continuing conformance to all
approval are completed before submitting PPAP to Ashok part, whether or not evidence is requested, in accordance with latest All samples requested, and needed for the PPA/PPAP Cummins Inc. requirements, an annual layout,
Leyland. AIAG requirements. approval process, shall be delivered free of charge. including all sub-components, shall be
PPAP approval is a must prior to bulk supplies (>100 nos.  Send all requested PPAP submissions as instructed by the The Organisation shall provide all samples, including the performed when requested.
receipt at Ashok Leyland) specified due date required proof and documents, which are needed for any
 If a part does not meet all specifications, do not submit PPAP until approval free-of-charge and deliver them carriage free. This
The Run at rate shall be carried out at supplier’s actual an approved deviation is received from DTNA Engineering. Include can also include C-samples for grain, C-samples for mock up
manufacturing site, in the presence of Ashok Leyland deviation with PPAP submission. (Meisterbock)/Matching/AAR/Cubing. The precise scope of
team.  PPAP format should be on Excel spreadsheet, as available through the documents, as well as the type and number of sample
AIAG parts can be found in the initial sample order or in the
Bulk Approval Request  Allow a minimum 10 business days for disposition of PPAP “sampling documentation” checklist.
Upon completion of PPAP and validation of Run-at-rate  Note any discrepancies from DTNA specifications, any problems Appearance Approval shall be attained, where required,
requirements, Bulk approval for mass production will be discovered during PPAP, and/or incomplete documentation on the according to the brand-specific standards. Parts (new and
provided by Ashok Leyland Part Submission Warrant (PSW). carry-over) submitted for evaluation (in repeated loops when
 PPAP sample parts must be labeled correctly (see Exception needed) and to be used as Master Sample (kept on
Refer AL CSR alignment points shared with customer dt Conditions) and accompanied by Dimensional Results and marked-up Organisations site), are a part of the part approval work.
3rd May'20 DTNA print. The BeOn system is used by VW C&O only and not used by
 Notify the responsible Supplier Quality Engineer (SQE) of any MAN/Scania (See section 3.2.1.2 for MAN and 3.2.1.3 for
changes (e.g. process, plant location, sub-supplier) via the PPCN Scania).
form (Process Part Change Notification) Retain documentation for MDS is a crucial aspect of the approval process. With
the life of product plus one year reference to section 1.1.2 Reporting of part material
composition the Organisation is expected to submit the MDS
in due time.
3.2.1.1 Part weight
The part weight shall be submitted in the ePPAP module or
documented in the initial sampling documents depending
applicable routine and shall correspond with the weight
reported in the IMDS system.
3.2.1.2 MAN
The documentation needed for the part approval shall be
presented in digital form. The results are to be documented
correspondingly with the VDA Volume 2.
Generally, for parts that are surface treated, an untreated
part shall be supplied for initial sampling.
In the case of non-metallic materials, proof of inspection
results shall be deemed sufficient on the basis of the
material identification characteristics agreed within the scope
of the material approval as per MAN 239-1 and the
acceptance limits in accordance with the material
identification sheet.
Elements of sampling process
DP-05-SP-10_Supplier Part 8.6.2) Layout inspection and functional testing Group Standard 90018-1, 6.6 Cleanliness requirements 6.3 Post Production Validation (PPV) MBST 14/06, section 5, paragraph 9 Definition of the submission stage and the associated 4. Re-qualification check See PACCAR Annual Validation requirements 4.8. Unless otherwise agreed with Volvo Car’s Supplier No Specific Requirement P
Requalification; Group Standard 90018-2. Technology and performance enhancements to the vehicles requires improved cleanliness of certain components. The purpose of PPV is to bring a proactive system in The supplier is obliged to check at appropriate Quality Management (SQM), all Part Folder U
Published in b2b portal of the BMW Group, My Workspace, My These components are required to meet a cleanliness requirement. The cleanliness requirement will be specified on place to monitor the part level performance at supplier The supplier is obliged to check annually whether intervals whether the products he supplies requirements, including all applicable legal and R
Applications, TEREG. the part drawing or in the Technical Requirements document. end to eliminate field issues. its deliveries meet Daimler‘s specifications meet all agreed specifications from SCB. The homologation requirements, shall be verified and
Supplier shall identify the list of performance tests which (including dimensions, material, reliability, legal results of the re-qualification check must be documented annually and described in the Control 3
When required, cleanliness testing must be performed using the flushing method as defined in the Volvo Group are critical for product performance and signoff with specifications, environmental and production documented by the supplier and provided Plan. 0
standard STD:107-0002. Alternative testing methods must be approved by Volvo Ashok Leyland. Supplier should validate those test control plan) (requalification). The supplier where requested by SCB.
Group Product Development. Suppliers are required to perform cleanliness testing at intervals that demonstrate parameters on a defined agreed frequency and it must be evaluates documents and archives the results. 4. Re-qualification test • VDA Volume 2 (similar O
adequate control of the cleaning process. submitted to Ashok Leyland for approval. These must be made available to Daimler on to PPF reporting form); To be carried out r
request. Any deviation from this paragraph must annually by the supplier g
be agreed in writing between the supplier and a
Daimler. n
i
z
a
t
In addition, a Cleanliness Audit in accordance with Volvo Group Standard STD: 107-0003 may be required by the i
SQE. The SQE will provide the appropriate information if a Cleanliness Audit is o
required. n
Even when cleanliness is not specified on the PVR, drawing, Technical Requirements or standards, parts shall be
delivered free from dirt, machining chips, burrs, or rust. s
h
a
l
l

p
l
a
n

#N/A 8.6.3) Appearance items No Specific Requirement

#N/A 8.6.4) Verification and acceptance of conformity of externally provided MBST 14/06, section 3, paragraph 1 PACCAR requires its Tier-1 supplier to use this Supplier Quality No Specific Requirement
products and services Requirements Manual* with their sub-tier suppliers, including PPAP,
Daimler is entitled to audit and evaluate the supplier audits, corrective action and containment processes** for quality
supplier’s QM system and quality assurance defects. *Or a similar manual agreed. When a similar manual applied to Sub-tier
measures or to have these audited and evaluated suppliers, Tier-1 Supplier is always responsible to ensure all
by a third party commissioned by Daimler. This requirements mentioned in this SQRM are in conformance.
can be done as part of an audit (e.g. technical **Corporate Standard CPS0495 applies to all suppliers of parts and
audit of supplier) following prior announcement. assemblies for all North American locations.
As part of its deliveries, the supplier must also
enable its sub suppliers to be audited by Daimler
or a third party commissioned by Daimler. The
supplier consents to assist Daimler in identifying
weaknesses in the sub-supplier structure.
Optimization of the weaknesses which are
#N/A 8.6.5) Statutory and regulatory conformity 6.5 Legal requirements and Conformity of Production 6. International Material Data System (IMDS) Reporting. MBST 14/06, section 2 No Specific Requirement 19. Declaration of Conformity, Sustainability
Governmental authorities, the automotive industry and environmental organizations have developed guidelines and To ensure compliance with the various legal and market and Environmental Protection
regulations that are placed on vehicle manufacturers. These regulations apply both to the customer vehicle and to requirements, VinFast requires its Suppliers to report material and The supplier is obliged to meet all legal or The supplier represents that, for the production
the manufacturing processes. Ensuring compliance to these regulations is referred to as Conformance of Production substance information for all types of purchased materials, regulatory requirements and to take the and provision of services, all applicable laws and
or COP. components or items supplied to VinFast. All substances and/or necessary measures for acquiring and maintaining regulations will be complied with, including, but not
materials shall be reported to VinFast using the International the necessary product-related and/or location- limited
Parts that have the potential to impact compliance, legal regulations or features, such components are identified Material Data System (IMDS) (www.mdsystem.com). related certification activities in good time (e.g. to, the areas of machine safety, environmental protection,
using the symbols [2R] or [3R]. These symbols appear on Volvo Group drawings or are stated within the related Suppliers shall submit the required IMDS to VinFast as soon as application of auditing of production minimum wages and occupational health and safety.
Volvo Group technical specifications controlling the part. The determination [2R] or [3R] grading is based on an possible upon award of new business, but always as part of the sites/technical tests of parts). The In particular, the supplier shall comply with prohibitions
assessment of how seriously the consequences of non-compliance with the requirements for the characteristic in PPAP process. The supplier IMDS information shall be subject to aforementioned requirements are dependent on for the manufacturing, processing and use of certain
question, will impact Volvo Group’s compliance with the legal or governmental requirement. This assessment will in VinFast review and approval. Once approved by VinFast, the the market or the markets, for which the materials, such as the REACH regulation and conflict
no way relieve any supplier of the responsibilities described previously. Supplier of the material or component shall indicate such approval deliveries are destined for. minerals
in the PPAP documentation supplied to VinFast regardless of
It is mandatory for [2R], [3R] parts to be inspected or tested and the necessary documentation (inspection results, submission level requested. The supplier shall ensure independently and on
test reports, certificates) to be kept at the supplier for a period of time consistent with the documentation retention The supplier shall also implement procedures or controls his own responsibility, that the related documents
policy. All inspections or tests required to ensure compliance to [2R], [3R] regulation must be included in the necessary to prevent the introduction of prohibited and restricted are up to date and valid. The supplier shall
control plan.A summary of the results from inspections or tests must be communicated to the Volvo Group at substances in materials as specified herein into the final product transfer those documents to Daimler on time,
regular intervals. Conformance to COP process requirements must be respected during the entire product lifetime. and/or component supplied to VinFast. without the need of a request by Daimler.
No changes to product or process are allowed without formal approval from Volvo Group. No deviations are allowed Any question relating to IMDS, contact responsible SQE or VinFast
on features designated as [2R]. IMDS team ([email protected]) for support. The supplier must ensure delivery of parts, which
meet all legal or regulatory requirements, over
the whole life cycle, i.e. even after the end-of-
production (EOP) of the vehicle during the period
of spare parts supply – until revoked (incl.
recertification).

Upon becoming aware of any change of the

production process and/or of the company name
DP-06-10-20_PN passport 8.6.6) Acceptance criteria and/ or of the address of a production site, also No Specific Requirement
verification in inbound;DP-06- with regard to sub-suppliers, that may have any
ML-01_Incoming Quality
Control;WI-06-10-20-10_PN
passport verification in inbound;

In the event of non-conformance of an identified characteristic or component escaping the supplier’s location, the
following actions must take place immediatel

8.7) CONTROL OF NONCONFORMING OUTPUTS No Specific Requirement

#N/A 8.7.1) No Specific Requirement

8.7.1.1) Customer authorization for concession

#N/A 8.7.1.2) Control of nonconforming product-customer-specified process No Specific Requirement

IATF-CSR-MATRIX 08/12/2024
created 2017-06-16; update 2020-09-11 IATF16949:2016 (ISO9001:2015)/ CSR BMW GROUP VOLVO Group VINFAST Ashok Leyland Daimler Trucks North America DAIMLER AG TRATON Group Schmitz Cargobull PACCAR; PACCAR ENGINES; DAF; LEYLAND TRUCKS; DYNACRAFT; VOLVO CAR GROUP Cummins Jost
MAN Truck & Bus SE, Scania CV AB and VW PETERBILT
Caminhôes e Ônibus
PROCESS WABCO BMS-reference Customer specific requirements of the BMW Group. Supplier quality assurance manual - 5th Edition - 2019 Ver. No.: 4 - Mar 09, 2020 Supplier Quality Assurance Manual, Version 02: Supplier Quality Manual, November 2019 Mercedes-Benz Special Terms 2016/ TRATON Customer Requirements (CVS10); Mar-20 Supplier Manual Schmitz Cargobull AG, Supplier Quality Requirements Manual - Mar'20 CSR with IATF16949 - 14th February 2018 Cummins Supplier Hand book (Customer QS_Requirement_06-2017
Version: 3.0 / date: 03.08.20 Oct-2019 Customer specific requirements of DAG Status April 2018, Version V0.3 Effective from 1st April 2018 Specific Requirements) - 15th May 2019
September 2017
DP-08-07_Firewall;DP-08-20-30- 8.7.1.3) Control of suspect product 5.0 Production parts management No Specific Requirement
10_Segregation and sorting 5.1 Non-conformity handling system:
action;WI-10-40-50- The supplier shall establish and maintain documented
10_Controlled Shipping Level procedures to ensure that suspected nonconforming
1(CSL1);WI-SP-05-16 _Critical products are prevented from unintended use or
Components Identification; installation. If parts are found to be non-conforming at
Ashok Leyland, the supplier shall provide the resources
necessary to evaluate, contain, sort, reclaim the
nonconforming product. The supplier shall have a
representative to establish containment at the respective
Ashok Leyland unit, material in transit, and at the
supplier site within 24 hours. Quicker response is
required based on the severity of the situation.

Non- Conformance at Ashok Leyland Line - Customer Pain

Index (CPI)
Ashok Leyland follows a unique methodology to address
non-conformance reported in the production line called
Customer Pain Index (CPI). The purpose is to sensitize
supplier on the severity of the problem that has occurred
at Ashok Leyland manufacturing line due to supplier
parts. The CPI is considered as one of the metrics to
evaluate supplier performance.

#N/A 8.7.1.4) Control of reworked product Off-Line rework, not included in the original Control Plan, is Control of reworked parts PFMEAs need to be applied and documented for any change in process. ASDM are No Specific Requirement
considered a process change and suppliers shall obtain VinFast The supplier shall perform a risk analysis before actively hosting training on how to best use PFMEAs, if you have interest, contact
approval using the Supplier Request for Change. reworking the parts and shall confirm that the reworking your SQM!
Rework shall be supported by written operating and inspection will not have an impact on part fit, function, reliability,
instructions. The inspection instructions shall be consistent with an durability and appearance as per part drawing, before
updated production process control plan. VinFast will require despatching to Ashok Leyland. Reworked parts shall be
special identification and segregation of the reworked product. identified, and supplier must obtain an advance approval
Suppliers shall request, in writing, a deviation (or concession) from Ashok Leyland Supplier Quality before shipment.
before shipping non-conforming material to VinFast. A plan to The process shall be documented properly and retained
return to normal production and the time required to do so shall for traceability.
be submitted at same time as the written request.

#N/A 8.7.1.5) Control of repaired product No Specific Requirement

#N/A 8.7.1.6) Customer notification For submission of a supplier self notification regarding quality 6.5 Suppliers are expected to immediately notify VinFast if suspect or MBST 14, section 5, paragraph 1+2 Customer Deviation Permit is managed by the TPD No Specific Requirement
deviations all relevant information shall be distributed to all In the event of non-conformance of an identified characteristic or component escaping the supplier’s location, the known non-conforming material has been shipped to VinFast. Process /PPAP process
affected plants of the BMW Group. Therefore the latest version following actions must take place immediately: VinFast shall immediately notify Suppliers of issues with Delivered The supplier proves the faultless product
of the procedure for information transfer in b2b portal of BMW # Notify the Volvo buyer and SQE Quality via a SCAR. realization. The supplier documents its quality
Group shall be used. # Containment at supplier, Volvo locations and In Transit assurance measures with proof of quality
https://b2b.bmwgroup.net/group/b2b/selbstanzeige-lieferant # Short term corrective action assurance.
# Begin cause analysis The supplier shall inform Daimler immediately as
# Develop an action plan to recover full conformance soon as violations of the zero-defect obligation
are foreseeable.
8.1
Under normal circumstances, suppliers are expected to respond immediately to any nonconformance and ensure
that all receiving plants are protected within 24 hours. Suppliers are required to notify Volvo immediately if it is
suspected that non-conforming material has been shipped to a Volvo facility.

#N/A 8.7.1.7) Nonconforming product disposition 8.1 Any component produced for supply to VinFast not sent directly to No Specific Requirement
If not used by Volvo under deviation, after rework or after repair, nonconforming parts or material will be “returned VinFast or an authorized third-party must be destroyed in-house
to supplier” or “scrapped at Volvo” based on supplier’s direction. prior to recycling such that the component may never be used in
the intended application.
This includes scrap, parts produced during production trials,
engineering sampling, and all setup and inspection pieces. Only
the PPAP samples are excluded from this policy.

Suppliers in violation of this policy, wittingly or unwittingly, will

face significant penalty up to and including concern entry, new
business hold, de-sourcing, or legal prosecution. Any and all costs
associated with non-compliance (including legal representation,
court costs, and liabilities and damages) will be the sole
responsibility of the supplier.

#N/A 8.7.2) No Specific Requirement

#N/A 9) PERFORMANCE EVALUATION 8.7 SUPPLIER IMPROVEMENT PROGRAMS No Specific Requirement 15.1 General
Volvo Group monitors supplier performance on a monthly basis. When any of the monitored measurement The overall assessment of the supplier‘s performance
parameters indicate negative performance trend or significant abnormality, the supplier is considered for elevation shall be made by JOST taking into account the criteria
into a supplier improvement program. “Costs/Prices“, “Logistics/Supplier Reliability“,
“Technology/
Suppliers may be notified of the potential inclusion in any supplier improvement program by a warning letter sent to Service“ and “Quality“.
the supplier’s Quality department. The letter will include the reason or reasons a supplier is being considered for The quality assessment shall contain the delivery
entry. quality, initial sample quality, certification status and
audit results.
Supplier improvement activities are initiated and monitored through an elevation process. Each stage will have 15.2 Assessment of Delivery Quality
defined criteria for entry and exit and identified actions to be completed during the stage. Exit criteria are based on JOST will assess the delivery quality of its suppliers with
improved performance results and implementation of process improvements. Suppliers that do not meet the criteria parameters which, among others, may include:
for a stage by the target completion date may be elevated to the next stage. • Complaint quota (number of incidents, ppm)
• Quality performance logistics (reliability regarding
Each time the supplier is elevated to a higher stage, the actions required will be those of all previous stages, plus schedules and quantities)
the additional actions required by the new stage. At any time that the exit criterion is met for a specific stage the The suppliers shall be informed regularly about their
supplier is moved to the “Monitoring” status. Supplier performance is tracked based on the Volvo Group assigned assessment.
Parma code.
15.2 Assessment of Delivery Quality
A SUPPLIER CAN BE PLACED IN A SUPPLIER IMPROVEMENT PROGRAM BASED ON PERFORMANCE FOR AN JOST will assess the delivery quality of its suppliers with
INDIVIDUAL PART NUMBER, MULTIPLE PART NUMBER BASES OR ORGANIZATIONAL PERFORMANCE. parameters which, among others, may include:
• Complaint quota (number of incidents, ppm)
• Quality performance logistics (reliability regarding
schedules and quantities)
The suppliers shall be informed regularly about their
assessment.

#N/A 9.1) MONITORING, MEASUREMENT, ANALYSIS AND EVALUATION 1.4 Master quality assurance agreement* It is our goal for all suppliers to have 10 PPM or better processes in place. PFMEAs The organization shall submit PPAP per Volvo Car's Performance Evaluation (9)
When individual target levels are agreed regarding PPM are the tool to review error prevention, ensuring all improvements are technical with Phased PPAP Handbook, available through the Volvo Cummins will monitor the quality performance
and/or number of claims (eQuality reports), the Organisation the intent of reducing risk. Cars Supplier Portal. of the supplier primarily through In-plant and
can be escalated (see section 4.10 “Critical Supplier PPAP submissions can only be approved according OEM Defect PPM measures. Cummins will
program”, Formel Q Konkret) when exceeding the target See PACCAR Capability requirements for special characteristics to released (not “Preliminary”) Part report these measures to the supplier. Zero
level, or when the trend line during the year shows that it is requirements. (section 5.2) Folder for Suppliers. PPM is the goal for both measures. Failure to
likely that the target will not be achieved. An action plan meet this goal may result in corrective action
shall be presented to solve the problems and protect the activity as described in the Non-Conforming
Customer from receiving deviating parts. Material section of this document. Cummins
will set interim goals (targets) for suppliers
4.10 Critical Supplier program* who cannot immediately meet the zero defect
See Formel Q Konkret. No additional Q requirements in goal. These targets will be reduced each year
regard to Formel Q. with the expectation that these suppliers will
eventually meet the zero PPM goal.
Cummins will monitor the reliability
performance of selected suppliers' components
(especially suppliers with design control)
through Warranty claims per engine, service
campaign and temporary repair practice.
Cummins will report these measures to the
supplier.
a. The Suppliers must have the ability to
submit Failure investigation electronically.
b. The Supplier shall monitor and participate to
reduce field warranty claims. It is important to
control problem resolution time in their
processes.
c. In the event a reliability/product safety
#N/A 9.1.1) GENERAL problem results
Monitoring, in a recall, Analysis
Measurement, the supplier
and shall
work with Cummins
Evaluation (9.1) to urgently remediate the
problem.
The supplier shall allow on-site verification
activities as required by Cummins and
Cummins’ customers.
The supplier shall allow on-site Process/Product
Audits and System Assessments when
requested by Cummins.
The supplier shall allow and facilitate visits by
Cummins personnel to their suppliers for
purposes of audit, PPAP review, APQP review,
review of corrective action effectiveness, or any
other reason related to the quality of
components produced for Cummins.
The supplier shall allow direct communication
with their manufacturing facility as well as any
sub-tier supplier’s manufacturing facilities on
quality issues.

DP-02-02 Communication 9.1.1.1) Monitoring and measurement of manufacturing processes MBST 14/06 (QMS); Machine and process 4.1 Continuous assurance of process capability* 8. Process capability No Specific Requirement
DRM;DP-07-SP-02_NBoH_New capability is examined and evaluated on the basis For long-term process capability (Cpk) related to Special Process capability investigations are carried out
Business on Hold;DP-08- of VDA Volume 4, Ensuring quality in the process Characteristics the minimum requirement is to prove the quality capability of the processes.
11_Manage Customer Quality landscape. The supplier must ensure and Cpk > = 1.33 The supplier must ensure that all specified
Escalation;DP-08-40_Quality document production process stability over the features can be produced in a process-capable
Escalation;DP-10-40-50_Logistic entire production period by means of suitable manner. After the series production start the
Escalation; process regulation. A 100% audit of product and supplier must provide evidence of the long-
process features must be performed if capabilities term process capability for critical and
are not met. If a product feature cannot be additionally agreed features (Cpk > 1.33 unless
demonstrated with process capability figures, e.g. otherwise determined). Evidence of this must
for specific processes (e.g. welding, heat be presented to SCB.
treatment, casting), proof must be provided by If these minimum demands are not achieved
way of secondary features and/or a 100% test for a short period, a 100% inspection must be
must be employed. carried out until the capability has been re-
established through appropriate corrective
measures.
8. Process capability
• Based on VDA Volume 4; Evidence to be
provided by the supplier for special features

#N/A 9.1.1.2) Identification of statistical tools 5.11 Control charts and SPC analysis Monitoring and Measurement of Manufacturing The examination and evaluation of the machine and
Suppliers shall monitor the key characteristics using X bar Processes process capability shall be conducted on the basis of
and R control chart on a day to day basis as part of The supplier shall maintain routine quality data VDA Vol. 4, Securing Quality Before Serial Use. The
monitoring the ongoing product. Focus shall be on (e.g., quality indices updates, reliability test supplier shall ensure and document the stability of the
identification and elimination of the special cause(s) to results, any data collection defined in control manufacturing processes for the entire production time by
achieve process stability. Once process is stable, process plans, etc.) that are required by the Cummins means of appropriate process control. In case of a
capability needs to be determined. Suppliers shall follow Engineering drawing, agreed to in the shortfall of the capabilities, a 100% examination of
AIAG SPC manual guidelines. APQP/PPAP elements of the Cycle, or Product and process properties shall be conducted.
established as part of a corrective action plan. If it is not possible to prove process capability for a
Such data shall be made available to Cummins specific Product property, e.g. for special processes
upon request and provided within one (1) (e.g. wielding, heat treatment, casting), proof shall be
business day of such request. provided by means of secondary properties or a 100%
Supplier shall perform and maintain results for examination shall be instituted.
any required Functional Reliability Verification The supplier shall plan and implement for the
(FRV) testing that is identified on the propeties classified in the Product drawings and
component drawing by a functional reliability specifications with @1 or with @2 the proof of process
specification. Functional Reliability verification capability and the documentation for traceability.
is intended to be ongoing and conducted by
the supplier during the life of a component or
sub-assembly to assess the ongoing capability
of the component or sub-assembly to meet a
functional reliability specification. Possible
verification methods include but are not limited
to: Fail-safing, in-process checks, process
control, dimensional checks, and test-to-failure
audit.

Should the requested capability values (short-

term
process capability Cmk ≥2.0, long-term process
capability Cpk ≥1.67) not be achieved, the
supplier
shall verify its deliveries with suitable test
methods and
shall try to optimise the production and/or
measuring
processes to the best of its ability, in order to
achieve
the required capabilities. The testing accuracy
shall be
increased accordingly (if applicable, 100%
test).
#N/A 9.1.1.3) Application of statistical concepts All safety and critical characteristics shall be captured in No Specific Requirement 7.6 Proof of Capability
both PFMEA and Control Plan. Suppliers shall achieve the The examination and assessment of the machine and
process capability requirement of Cpk ≥ 1.33 & Ppk≥ process capability of production processes shall be
1.67 conducted on the basis of VDA Vol. 4 and shall be
conducted by the supplier for all agreed function- and
safety-relevant Product properties.
In case of application of special processes, process
parameters shall be used for the proof of capability
which correlate with the function-relevant Product
properties instead of the Product properties themselves.
For the current series, the supplier shall prove the process
capability for all agreed properties over the entire
production time, using suitable procedures (e.g. statistical
process control or manual control card technique).
Should the requested capability values (short-term
process capability Cmk ≥2.0, long-term process
capability Cpk ≥1.67) not be achieved, the supplier
shall verify its deliveries with suitable test methods and
shall try to optimise the production and/or measuring
processes to the best of its ability, in order to achieve the
required capabilities. The testing accuracy shall be
increased accordingly (if applicable, 100% test).

#N/A 9.1.2) CUSTOMER SATISFACTION 8.3 SUPPLIER SCORECARD 7.6.12 Supplier Dashboard: Quarterly Score Card 3.8 Supplier Evaluation 1. Supplier assessment a. Suppliers are encouraged to adopt Six Sigma 10.3 Escalation Programme for Conspicuous
Volvo Group maintains a scorecard of the quality and delivery performance for each supplier that delivers parts to a Supplier Dashboard is a e-tool to present Supplier’s performance. External Balanced Scorecard (EBSC) SCB generates the supplier assessment as a formal improvement process, particularly Suppliers
Volvo Group facility. The measurements on this scorecard are regularly reviewed to track supplier performance and In this page, Supplier is able to find the The External Balanced Scorecard (EBSC) is an instrument for through the continuous recording of data when aimed at improving quality or reducing In case of deviations from quality requirements such as
identify negative trends. information of performance in rolling 6 months, information of continuous assessment of the performance of CURRENT suppliers. relevant to the assessment (e.g. PPM, NDL and costs. delivery quality, Product and production release and
This information is available for supplier review over the Volvo Group Supplier Portal. It is recommended that contact points from VinFast as well as Target values are determined for each EBSC parameter in MR ratios) based on an electronic balanced b. Suppliers shall use statistical tools for complaints from the field, JOST may include the supplier
suppliers review this information on a regular basis. Regular review of their performance data allows suppliers to Supplier, information of SCAR, PPAP. That information will support interdisciplinary cooperation with Operative Purchasing, Engineering, scorecard (eBSC). The result of the assessment managing and improving processes wherever in the „Conspicuous Suppliers“ escalation programme.
take action to address problems and trends before Volvo Group is required to take action with the supplier. Supplier and responsible SQE had Quality, Warranty, Operative Materials, Change Over, Accounting, is communicated to the supplier at regular possible. Statistical tools may include but are The programme contains four definite levels of
the better view of Supplier performance and define action needed Aftersales Marketing, Aftersales Packaging & Labeling, Aftersales, intervals by SCB. Where the degree of not limited to Statistical Process Control. escalation:
The supplier’s performance is calculated for a calendar month and the scorecard is updated during the first half of to do appropriately. Materials and Aftersales Purchasing are tracked in the EBSC through performance is not met or the assessment • Level 0 supplier has problems;
the following month. Information about the latest update can be found under Once launching, VinFast requires Supplier to submit and confirm TARGET/ACTUAL comparisons. result is repeatedly poor, the supplier must • Level 1 supplier is not successful in solving these
“information/sources”. The scorecard shows information for the prior three months, with the ratings calculation the information of contact point, The results are communicated to the suppliers via the supplier submit to SCB a written statement on the problems;
based on a three month rolling average. Information for other periods is available using the “View Performance certificate and fulfill the information into Supplier Dashboard. The portal. process faults incurred by him with an analysis • Level 2 supplier requires outside help;
Breakdown” page. submitted information is required legal EBSC is used to support the following: of the causes, corrective action and evidence of • Level 3 supplier is not suitable for JOST (new
and truly, committed and responsible of Supplier if any deviation. - Commodity Strategies their effectiveness. business on hold).
8.4 PPM & QUALITY PERFORMANCE MEASUREMENT - Sourcing Decisions The result of the supplier assessment leads to The supplier shall be informed of the inclusion in the
PPM measurement is calculated as the number of non-conforming parts identified divided by the number of parts - Supplier Development Activities an appropriate classification of the supplier at escalation programme in a quality meeting. For the
delivered, normalized over one million parts. PPM performance visible on the supplier scorecard shows PPM for the - Supplier Awards (Masters of Quality Award) SCB: preparation of the quality meeting, a respective
past three months. If you have any questions regarding Daimler Truck North America’s LK_A Preferred, Continuous improvement and guideline shall be sent together with the invitation.
The Quality Performance Measurement (QPM) has proven to provide a better indicator of supplier performance OSA or EBSC programs, contact the Supplier Integration Group cost reduction process
than by using PPM alone. QPM is a key indicator of supplier performance that reflects the impact that delivery of within DTNA Purchasing. LK_B Accepted, Improvement actions
non-conforming parts has on the Volvo Group over the prior three months. The QPM is calculated and updated on The EBSC Quality rating constitutes qualitative and quantitative necessary at the supplier
the supplier scorecard on the second week of each month. measures from various departments. Third party certification for LK_C Limited acceptance, Immediate
The QPM measurement includes the PPM, the actual number of parts rejected, the number of Inspection Reports quality system, campaigns and recalls, corrective action responses measures required at the supplier
written and the value of rejected parts compared to the value of parts delivered compensates for anomalies and PPAP timeliness are all part of the qualitative measure from 1. Supplier assessment
inherent in the PPM calculation. Example: If a supplier Supplier Quality. PPM from plant rejects contribute to the • SCB assessment tool eBSC; The supplier is
had 1 part from a shipment of 10 pieces rejected during a three month period, the resulting PPM for that period quantitative score from Supplier Quality. Details regarding complete continuously assessed by SCB
would be 100 000. The related QPM for this same three month period would be: KPIs and all value drivers for the entire score are available in the 5. Escalation
PPM: 20 + NCp: 5 + IR: 0 + V/V: 20 = QPM: 45 EBSC. Q meetings • SCB Escalation steps 1 to 3
(action plan); Initiated by SCB for inadequate
solution to a problem

WI-08-05-24_PPM-definition; 9.1.2.1) Customer satisfaction -supplemental In addition to performance information, the scorecard contains important information related to: Rejection (In PPM): PPM is a metric to measure the Masters of Quality – Supplier Award for Excellence Renewal or Discontinuation The organization management has a defined Supplier Relationship Management Scorecard
 Supplier address and company structure performance of a supplier based on actual non- Each year, DTNA recognizes suppliers that meet our strict standards Supplier has the responsibility to monitor and submit valid certifications to PACCAR organization and a systematic process Cummins, Inc. Purchasing and Supplier Quality
 SEM Audit Results conforming parts. AL’s PPM formula is as follows, and demonstrate an ongoing commitment to quality improvement by Supplier Quality. If any change or planned delay in Certification status occurs, the • to monitor VSIM metrics monthly in order to meet use the Supplier Balanced Scorecard to
 Purchasing Contracts PPM = (Incoming Rejection quantity + Line Rejection awarding them with the DTNA Masters of Quality Award. The scores supplier will notify PACCAR Purchasing & Supplier Quality within five business days. VQE requirements. evaluate customer satisfaction with selected
 Quality Certificates quantity + Rework quantity) X 10^6) / (Total quantity from the semi-annual, multi-functional evaluation (EBSC) are used to Quality System registration certificates must be uploaded to the Supplier Quality • to update VSIM with relevant information external production and service suppliers.
 Environmental Certificates supplied) select Masters of Quality recipients. Suppliers with production and ePortal. Failure to maintain and communicate certification status will result in a continuously (E.g. Supplier contacts, 8D Cummins, Inc. stores, analyzes and reports
 REACH Compliance - CPI (Customer Pain Index): Ashok Leyland follows a aftermarket purchases exceeding $500,000 annually and more than penalty to operational ratings and could impact future business. reports, APQP, PPAP, Line Capacity Report). organization performance data collected from
 Supplier quality and delivery performance unique methodology to address non-conformance 12 months sales history are eligible. • to collect and evaluate continuously progress of other sources within Cummins, Inc.
 EDI Capability reported in a production line called Customer Pain Index new projects (E.g. APQP reporting and PPAP The Supplier Relationship Management
 Supplier sales to Volvo Group (CPI). The Current PPM metric not reflects the Impact of 3.9 Q-H:ELP Process planning). Scorecard reports performance in five
 Volvo Group Buyers the Issue and does not reflect the customer pain The suppliers’ performance is continuously measured by means of • to collect and evaluate regularly "customer categories:
 Volvo Group SQEs completely i.e., One defective plain washer is treated supplier performance metrics. If metrics show consistent poor satisfaction" (E.g. interviewing Volvo Cars • Quality Management
 Supplier contact persons for same as one defective cross member, which can lead to performance, the Q-H:ELP model takes effect (Q-H:ELP “Quality- Manufacturing, Logistic, SQM, Buyer, Volvo Car • End Customer Quality
Volvo Group cooperation Line Stoppage also. Hence to bring in the real impact of cHallenges: dEtection, soLution and Prevention”) as follow: Engineering, Customer Service and • Delivery
the rejection and to make the customer pain visible this Escalated Performance Discussion. If DTNA: Corporate Quality, other customer representatives). • Technology & Innovation
Customer Pain Index was Formed. The purpose is to Material Planning Operations, Supply Chain, Supplier Management • to have a process to determine what drives • Sustainability Controlled Shipping
The scorecard is a tool for monitoring supplier performance. The scorecard is made available to suppliers to allow sensitize suppliers on the severity of the problem that Regional teams, or others identifies a supplier systemic issue, that is reduction in warranty costs and improvement in Cummins Inc. may, at its discretion, require
them to be proactive in addressing production quality issues. The scorecard can also assist in reviewing occurred at Ashok Leyland production line due to suppliernot being addressed in a timely manner, then DTNA will require the customer satisfaction. the organization to participate in Controlled
performance for negative quality trends. parts. CPI is explained in detail in Chapter 5 of this supplier to perform additional inspection processes to ensure Shipping/Consequential Management activities.
manual. conformance to DTNA specifications. This controlled inspection is in This may include third party
The information in the scorecard provides a picture of how Volvo Group views the supplier ability and capability. addition to normal controls conducted by the supplier and is containment/component certification processes
The information in the scorecard is routinely used in making sourcing decisions. ASCENT – Ashok Leyland Supplier Capability Enhanc intended to contain the identified issue at the supplier, so all parts that are provided at the supplier’s expense.
To access this information, suppliers should contact the Volvo Group Buyer. ement and Transformation being shipped to a Truck Manufacturing Plant do not exhibit the These actions will be implemented at the
The purpose of ASCENT model is to improve Supplier’s identified issue. Escalated issues will be addressed using the Q- direction of Cummins Inc. Purchasing Supplier
Quality Assurance Processes. Ashok Leyland maps the H:ELP process. This process may be applied to, but not limited to, Quality Leader. These activities will be
Supplier capability & Quality performance monthly and the following cases identified by DTNA: monitored at a senior level at Cummins, Inc.
gives feedback through SRM Portal for continual - Quality/Shortages Performances and require the active participation of senior
improvements. - Rejects/Spills/Warranties/Field Claims management at the supplier.
- Vendor Past Dues If a supplier is placed on Controlled Shipping
Supplier Capability Mapping - Offline Reports Level 2, they are required to notify their
The purpose of capability mapping is to identify low - Metrics out of Target Certification Registrar as part of the
capable suppliers and to improve the capability for the - Corrective Actions that were not affective containment process.
following elements. The weightage of each element is - Non-affected Recovery Plans, etc…
described below. Q-H:ELP – Level 1: Supported by Supplier Management Regional
Ashok Leyland shall conduct on-site assessment for all Teams & Manager’s.
low capable suppliers and shall support in upgrading the Q-H:ELP – Level 2: Supported by Consultants/Third Party Sorting
supplier’s capability from low to high. Companies and DTNA management. Suppliers will have to cover all
Supplier Performance Assessment the associated costs/expenses for consultants and third party sorting
Supplier performance monitoring is based on the below companies.
metrics and is monitored monthly. Q-H:ELP – Level 3: The same as Level 2 including support of DTNA
Supplier QUAD Mapping top management. In addition, the supplier is placed on “New
Based on capability and performance scores, the Business on Hold” & “ISO 9001 or IATF-16949 Certification is put on
#N/A 9.1.3) ANALYSIS AND EVALUATION suppliers are mapped in a 2X2 matrix. Ashok Leyland Hold”. No Specific Requirement
#N/A 9.1.3.1) Prioritization No Specific Requirement
DP-08-01_Internal Audit;WI-SP- 9.2) INTERNAL AUDIT 8.5 No Specific Requirement
05-13_Supplier Logistic Audit; In addition to audits conducted by Volvo Group, suppliers are expected to routinely conduct internal audits of their
production processes. Records of any findings from internal audits and actions taken in response to findings should
be available for review during the Volvo Group process audit.
#N/A 9.2.1) AND 9.2.2) Internal Audit (9.2) Quality management
system audit
Supplier shall conduct an Internal Quality
Management Systems audit at least once per
year. Manufacturing process audit
a. Layered Process Audits
i. All Suppliers should implement a Layered
Process Audit program to promote continuous
improvement within their facility.
ii. Suppliers to the Columbus Midrange Engine
Plant are required to implement an LPA
program that includes Process Control Audits
as well as Error Proofing Verification audits.
Supplies should refer to AIAG CQI-8: Layered
Process Audits for guidance on establishing an
LPA program.
b. Special Process Assessments
• CQI-9 Special Process: Heat Treat System
Assessment, latest edition
• CQI-11 Special Process: Plating System
Assessment, latest edition
• CQI-12 Special Process: Coating System
Assessment, latest edition
• CQI-15 Special Process: Welding System
Assessment, latest edition
• CQI-17 Special Process: Soldering System
Assessment, latest edition
• CQI-23 Special Process: Molding System
Assessment, latest edition
• CQI-27 Special Process: Casting System
Assessment, latest edition
i. Suppliers shall complete assessments for all
applicable, Special Process
ii. This requirement shall apply to any sub-tier
suppliers that perform these processes for the
direct supplier to Cummins Inc.
iii. Evaluation shall be self-assessment. The
self-assessment shall be conducted annually at
a minimum, but may be repeated as needed.
The self-assessment may be conducted as part
of the supplier’s internal quality audit or
conducted separately. The self-assessments
#N/A 9.2.2.1) Internal audit programme are Specific
No to be retained on-site, but made available
Requirement
WI-08-01-01-G_Management 9.2.2.2) Quality management system audit 1.5 SAFETY MANAGEMENT AUDIT MBST 14/06 (QMS); 3) Auditing, Suppliers that A reminder, that in accordance with IATF standard for document maintenance: keep No Specific Requirement
System Internal Audit; 1.5.1 Suppliers of safety critical components or assemblies must have safety system requirements embedded in develop and supply software, also in combination you documentation up to date and available should and audit be required.
their quality management system. Suppliers must be able to demonstrate they have the organization, systems, with hardware, must observe the relevant valid
processes, and competencies to manage the Volvo requirements related to safety critical features. version of the ISO/IEC 15504 or Automotive
1.5.2 Volvo has developed and uses a technical audit to evaluate the Safety Management Systems of suppliers of a SPICE™ standards. (…) Without being requested,
safety part or parts. This audit evaluates the presence of an adequate management system and the capabilities to the supplier must submit at least a Level 2 along
properly manage safety parts through-out the production process. with a results protocol according to Automotive
A supplier that has a safety part without a critical characteristic will be required to complete a Short Safety SPICE™ during the tendering procedure. The
Management Audit. A supplier who is supplying a part that has been identified as a safety part and contains a underlying assessment must not be older than 12
special characteristic will be required to participate in the Safety Management Audit (SMA). The Safety Management months. After awarding, the supplier must verify
Audit (SMA) will be conducted during the sourcing process and potential suppliers are required to achieve a passing Automotive SPICE™ assessment level 3 according
score prior to the award of business. to ISO/IEC 15504-1. This level should be either
1.5.3 The target score for the Safety Management Audit is 90%. Suppliers that achieve a passing score above 60% available at the start of the project or should be
but below 90% will be considered conditionally approved. Suppliers that are conditionally approved are required to verified at the early stages of the project
develop a detailed action plan with a timeline for achieving the 90% score. This plan must address (maximum one year after awarding).
all audit findings. After achieving a 90% score, suppliers are re-audited periodically to ensure that the SMA systems
and processes impacting quality remain in place. Volvo reserves the right to conduct a Safety Management Audit at
any time following a major quality spill or recall.

3.7 Corporate Social Responsibility

A Corporate Social Responsibility (CSR) audit will be required of all potential suppliers and will when possible be
evaluated as part of the SEM evaluation. The scope will not cover the full sustainability requirements, but focus on
major risks. Current suppliers to Volvo Group that have not participated in a recent CSR audit may be requested to
participate in an audit. The CSR audit usually takes one full day. It is a risk based audit, and all critical and high risk
findings should be closed regardless of audit score.

"The CSR audit is an on-site evaluation of supplier’s capability to meet Volvo Group’s Supplier Code of Conduct. The
audit is designated to analyze the risk of supplier’s activity with regards to people, planet and profit."

WI-08-01-05/Group Process 9.2.2.3) Manufacturing process audit 8.5 THE VOLVO GROUP PROCESS AUDIT 2.10 Layered Process Audits 6. Acceptance of production process No Specific Requirement P
Audit for Manufacturing;WI-SP- Volvo Group routinely conducts process audits as a prevention activity as well as to support corrective actions. The Supplier shall provide evidence of compliance for the The supplier independently carries out a U
04-02_Supplier Process Process audits may be performed under any of the following circumstances: following requirements, process audit to VDA Volume 6 Part 3 for his R
Audit;WI-SP-04-03_GIS_Supplier  During APQP - Audit process shall involve multiple levels of production process before the beginning of the
Process Audit;  During production ramp up management from line supervisor to top management initial sample submission to SCB. 1
 New supplier evaluation - Supplier top management shall conduct audit on A common acceptance and approval of the 4
 Introduction of a new process Quality, Delivery, Safety, Maintenance, Training and series production process is carried out for P
 Move production to a new location Morale once in a Quarter selected components by SCB at the supplier's U
 Poor quality performance place of production. The part and supplier risk R
 After a major incident assessment by SCB is a decisive factor. At the
time of the acceptance the production process 1
Periodically Volvo Group Supplier Quality will conduct an in depth audit of the process steps that have a direct must be correspond to the series production 5
impact on the quality of delivered products. Suppliers are required to develop a robust improvement plan to close process in all points, including the product-
the gaps identified during the process audit. specific measuring equipment. For special and
additionally agreed features evidence must be
In addition to the situations listed, the production processes of components that have been identified as critical to provided of a temporary process capability of
the safe, reliable function of a vehicle may be subjected to annual audits. These audits are to ensure that the Ppk>2.00.
production processes used during the “Significant Production Run” remain unchanged and capable of delivering
consistent quality products.

Volvo Group reserves the right to perform process audits whenever it is deemed necessary. Suppliers will be given
reasonable advance notice of a pending audit. A copy of the process audit template used by Volvo Group in
conducting the audit is available for review on Volvo Group Supplier Portal.

DP-08-09_Manage Technical 9.2.2.4) Product audit 5.6) CLEANLINESS REQUIREMENTS/ 5.6.1) (...) The cleanliness requirement will be specified on the part drawing 9. Product audit No Specific Requirement
Cleanliness;WI-08-09- or in the Technical Requirements document. The supplier is requested to plan and carry out
01_Technical Cleanliness (TC) 5.6.2) When required, cleanliness testing must be performed using the flushing method as defined in the Volvo product audits based on VDA Volume 6.5 in
Inspection;WI-08-09-02_Process STD: 107-0002. Alternative testing methods must be approved by Volvo Product Development. Suppliers are order to check the QM measures introduced by
Optimization for Technical required to perform cleanliness testing at intervals that demonstrate adequate control of the cleaning process. him in relation to the component. An objective
Cleanliness;WI-08-09- 5.6.3) In addition, a cleanliness audit in accordance with STD: 107-0003 may be required by the assigned SQE. The must be defined by the supplier for this. The
03_Cleanliness of Work responsible SQE will provide the appropriate information if a cleanliness audit is required. results of the audits must be evaluated against
Environment, Particle Trap (PT); this specification. Where the specification is not
achieved, fault analyses must be carried out
and appropriate corrective measures
introduced.
9. Product audit
• VDA Volume 6 (Part 5) / supplier's audit
system; Evidence of the effectiveness of the
QM system

WI-05-01-01_Management 9.3) MANAGEMENT REVIEW No Specific Requirement

Review;
#N/A 9.3.1) GENERAL No Specific Requirement
#N/A 9.3.1.1) Management review - supplemental 8.3 Management Reviews Up-to-date posting of monthly metrics and a demonstration of No Specific Requirement
Volvo maintains a scorecard of the quality and delivery performance for each supplier that delivers parts to a Volvo Top Management shall review to ensure that the Quality management and employee reviews is required in the Supplier
facility. The measurements on this scorecard are regularly reviewed to track supplier performance and identify objectives are met to meet the customer requirements, Manufacturing facility and/or in Supplier ePortal, if requested.
negative trends. This information is available for supplier review over the supplier portal. It is recommended that established and maintained with relevant functions,
suppliers review this information on a regular basis. Regular review of their performance data allows suppliers to processes and throughout all levels in the organization
take action to address problems and trends before Volvo is required to take action with the supplier. and are reviewed at planned intervals. Top Management
shall participate in the performance reviews organized by
Ashok Leyland on a regular basis or whenever required.

#N/A 9.3.2) MANAGEMENT REVIEW INPUTS No Specific Requirement

#N/A 9.3.2.1) Management review inputs - supplemental For Supplier Performance feedback, see Supplier eportal or contact No Specific Requirement
Supplier Quality / Purchasing

This aligns with our goal to prevent rather than correct. It is in both of our interest
to avoid the cost of poor quality.
#N/A 9.3.3) MANAGEMENT REVIEW OUTPUTS No Specific Requirement
#N/A 9.3.3.1) Management review outputs - supplemental No Specific Requirement
#N/A 10) IMPROVEMENT No Specific Requirement
#N/A 10.1) GENERAL No Specific Requirement

IATF-CSR-MATRIX 08/12/2024
created 2017-06-16; update 2020-09-11 IATF16949:2016 (ISO9001:2015)/ CSR BMW GROUP VOLVO Group VINFAST Ashok Leyland Daimler Trucks North America DAIMLER AG TRATON Group Schmitz Cargobull PACCAR; PACCAR ENGINES; DAF; LEYLAND TRUCKS; DYNACRAFT; VOLVO CAR GROUP Cummins Jost
MAN Truck & Bus SE, Scania CV AB and VW PETERBILT
Caminhôes e Ônibus
PROCESS WABCO BMS-reference Customer specific requirements of the BMW Group. Supplier quality assurance manual - 5th Edition - 2019 Ver. No.: 4 - Mar 09, 2020 Supplier Quality Assurance Manual, Version 02: Supplier Quality Manual, November 2019 Mercedes-Benz Special Terms 2016/ TRATON Customer Requirements (CVS10); Mar-20 Supplier Manual Schmitz Cargobull AG, Supplier Quality Requirements Manual - Mar'20 CSR with IATF16949 - 14th February 2018 Cummins Supplier Hand book (Customer QS_Requirement_06-2017
Version: 3.0 / date: 03.08.20 Oct-2019 Customer specific requirements of DAG Status April 2018, Version V0.3 Effective from 1st April 2018 Specific Requirements) - 15th May 2019
September 2017
#N/A 10.2) NONCONFORMITY AND CORRECTIVE ACTION 8.1 Resolution closure process Rejected parts will be documented on a Quality Reject Notification 4.3 Problem recognition and management* Upon detection of a non-conforming part, the PACCAR plant will issue a Non- No Specific Requirement 7.7 Procedure in Cases of Process Disruption
Under normal circumstances, suppliers are expected to respond immediately to any nonconformance and ensure Supplier shall follow AL specific format (8D / RC2A) to (QRN), which will automatically be emailed to the contact identified As part of the Organisation’s responsibility to maintain Conforming Part (NCP) communication. All NCPs require that the supplier complete a In cases of process disruption and quality deviations,
that all receiving plants are protected within 24 hours. Suppliers are required to notify Volvo immediately if it is summarize the corrective actions with essential by the supplier. A Return Goods Authorization (RGA) response is quality, the Organisation shall advise, or take action, to corrective action as outlined in IATF Article 10.2 the supplier shall analyse the causes, introduce
suspected that non-conforming material has been shipped to a Volvo facility. standardization documents, which shall be uploaded in AL required within 2 business days (48 hours) of the reject incident. prevent the quality of the deliveries being impaired during The supplier shall perform and report on the following steps using the PACCAR improvement measures and verify their effectiveness.
“SRM” Portal site for verification and approval within a Suspect parts can also be routed to Receiving Inspection by Plant transport or by corrosion. corrective action template when directed: Problem solving techniques shall be used which are
8.2 CORRECTIVE ACTION RESPONSE defined timeline, failing which the part purchase order QA. The parts will either be: When parts are sensitive to aging (e.g. corrosion), an extra a) Containment (start within one hour, report within 24 hours) meaningful and comprehensible for JOST. A report
Volvo Group uses the 8 Disciplines (8D) process as common problem solving process for quality issues. Each time a will be blocked automatically by the system. Once AL  Used as-is, check is demanded before delivery to the Customer. b) Short Term Corrective Action (report within three business days) pursuant to the 8D method shall be considered the
nonconformance or a defect has been documented, the causes for the problem must be investigated and reported approves the corrective action report submitted by  Reworked, at the supplier’s expense, The product quality after production shut downs (e.g. c) Root Cause Analysis and Corrective Action Plan (report within ten business days) minimum requirement.
in the 8D connected to the IR. Suppliers should submit their corrective action response in the system as soon as supplier, auto generated feedback mail will be sent to  Returned to supplier (if requested by the supplier), or holiday breaks, vacation periods, etc.) should be secured d) Proof of Effectiveness and Sustain (report within 30 business days) If, in exceptional cases, parts not complying with the
possible, and no later than the due time. supplier.  Scrapped with an appropriate Return Goods Authorization (RGA). with extra quality checks when starting production again at specifications have to be delivered, a special approval
In addition to the cause and corrective action conducted during the 8D process, suppliers should conduct root Ashok Leyland urges suppliers to initiate containment DTNA highly recommends that suppliers take internal action on Organisations. The routine shall be documented. b) Short Term Corrective Action (report within three business days) by JOST shall be obtained in advance. This delivery of
cause analysis for all major issues. Root cause analysis requires evaluation of the weaknesses within the actions within 24 hours and submit initial analysis along QRNs as they will impact the supplier’s score in the EBSC. 4.3.1 Handling of complaints* • A short term corrective action plan is due within three business days goods shall be labelled specially. The labelling shall be
organization processes or systems that allowed the problem to occur. Root cause generally requires management with corrective action within 7 days as per Rule 1-2-7. In MAN: The terms and conditions laid down below are prior to c) Root Cause Analysis and Corrective Action Plan (report within ten business days) attached to the respective goods delivery in a clearly
action to address the underlying systems or processes. the event of non-closure, the supplier purchase order will Processing Fee the MAN “Purchasing Conditions for Production Materials and • Perform a thorough root cause analysis on Occurrence and Non-detection and visible manner.
be blocked automatically till firm action is received from DTNA will charge the supplier a minimum processing fee of $150 for Spare Parts for Commercial Vehicles”. define counter measures for both The supplier shall also inform JOST immediately about
AN 8D RESPONSE IS REQUIRED FOR ALL NONCONFORMANCES supplier. each quality reject incident, which will be debited from the supplier 4.3.1.1 Procedures for Zero-mileage • A permanent corrective action plan is due within ten business days unless an deviations discovered subsequently.
When notified of a non-conformance suppliers are requested to react in accordance with the following timeline: in addition to the cost of the rejected/defective material. Please refer Zero-mileage complaints are handled by the issuing extension is approved by PACCAR Supplier Quality
 Immediately: Acknowledge receipt of IR and initiate containment activities. Return product analysis to the QRN which accompanies each reject incident for supporting production unit(s) and spare parts warehouse(s). • Changes in status should be reported After complaints, the supplier shall review the process
 24 Hours: Begin containment activities to include sorting internally, intransit and at Volvo Group facilities, (third The supplier shall have a documented procedure to details. 4.3.1.1.1 Inspection and notification obligations/notice of • Report to PACCAR Supplier Quality and affected assembly plant(s) contact for FMEA and amend it, if necessary. A new process
party allowed). Problem analysis started. Identify other Volvo Group sites at risk. receive and analyze the non-conforming product / part  Rejects with values less than $100 US can be scrapped and defects PACCAR approval of corrective actions capability shall be proven.
 48 Hours: Containment completed and short term corrective action fully implemented. received either from Ashok Leyland units or from its debited to the supplier at the time the reject is issued unless prior MAN: Immediately after receipt of the delivery, insofar as • If the corrective action involves changes to existing products or processes a PPCR 10.2 Time Periods for Analysis
 10 working days: Cause analysis complete for both occurrence and nondetection, permanent corrective action fields. arrangements are made with DTNA plants this is feasible in the orderly course of business, MAN shall may be necessary (see section 8). For the failure analysis by the supplier, the supplier shall
defined and implemented. (Timing starts after confirmation and acceptance of non-conformance.)  Rejects with values greater than or equal to $100 US will be check whether the goods correspond to the quantity and d) Proof of Effectiveness and Sustain (report within 30 business days) confirm receipt at the latest two working days after
 20 working days: Effectiveness of permanent corrective action checked and recurrence prevented. scrapped and debited to the supplier if a response is not received type ordered, and whether there are any externally visible • After implementation of corrective actions, provide statistical proof of the receipt of the parts and forward a status confirmation with
within 2 business days signs of transport damage or other identifiable defects. If effectiveness first test results within 10 working days. In all cases, the
It is the supplier’s responsibility to provide DTNA Supplier Quality MAN finds any damage or defects during the aforementioned • Update process documentation to reflect and sustain the corrective actions (i.e. supplier shall forward a VDA-compliant 8D report for each
with valid contact information at all times so Quality Reject checks, it shall notify the Organisation of this immediately. If PFMEA, Control plan, Work Instructions, process maps) and provide before-after type of defect. The supplier shall inform JOST about a
Notifications may be properly distributed. a defect is discovered later, MAN shall also report this evidence conclusive analytical result no later than 20 working days
immediately. The notification of a defect is made by the • Ensure corrective actions are implemented in other similar processes and/or parts from supplier‘s receipt of the parts. For parts within one
respective employee of MAN in electronic or written form or • Due date for successful closure of the corrective action is 30 business days unless start-up (vehicle, power unit, system) as well as parts
as far as introduced via an electronic system and without an extension is approved by PACCAR Supplier Quality from breakdowns and parts which in the component
signature. o Extensions will be considered when requests for part returns are delayed, drawing are labelled with a @1 or @2 identification, a
Scania: The inspection and notification obligations at the permanent solution requires a major investment, or in the event of delays in PACCAR shorter period of 10 working days shall apply for the
transition point of risk are described in the Scania standards approval. conclusive analytical result; these parts will be marked
STD4172 Scania Logistics Manual. accordingly in the test report. In justified cases, these
4.3.1.1.2 Measures to be taken periods may be extended by mutual agreement. If the
In the event that the Customer files a complaint, it is supplier fails to meet the deadline for the conclusive
required that containment measures and remedial measures analytical result, the parts specified in the test report shall
are to be implemented and documented immediately. For be deemed accepted.
every cause of failure a remedial measure shall be defined, Rejected parts shall remain the property of JOST. These
scheduled, implemented and its effectiveness parts shall be returned by the supplier in the condition
checked. Included are any measures necessary at the as delivered (in the case of agreed destructive testing in
#N/A 10.2.1) AND 10.2.2) 8.1 7.6.11 Executive Escalation (EE) Process Corrective Action respective Suppliers in the supply chain to avoid recurrence. The supplier shall perform and report on the following steps using the PACCAR Nonconformity and Corrective Action (10.2) the respective condition) within 10 working days after
Depending on the type of non-conformance and material status, supplier parts may be sorted, reworked or Suppliers providing VinFast with products and services that do not If DTNA detects that a supplier’s parts frequently do not meet corrective action template when directed: Suppliers are required to use the Cummins
adjusted. Supplier approval is requested before any rework or adjustment will be performed, except in meet quality, delivery or planning commitments and requirements specifications, a Corrective Action a) Containment (start within one hour, report within 24 hours) Quality Management System (CQMS)
circumstances where support of production need requires immediate action. Suppliers should be prepared to take are subject to enrollment in the escalation process. Request (CAR) may be submitted to the supplier. A CAR, issued via • Begin containment of all products within one hour of notification (Reference a) In the event that quality problems are
any or all of the following actions after nonconforming material are identified at a Volvo facility: Executive Escalation (EE) is initiated by VinFast. The purpose of FRACAS (Failure Reporting and Corrective Action System), is used to Corporate Standard CPS0495 for all North American locations). Suspect product experienced with product provided by a
# Expedited replacement of nonconforming material EE is to ensure continuous improvement of suppliers occurs with inform a supplier of a problem, to request corrective action, and to within PACCAR facilities must be contained within 24 hours and not impact supplier, Cummins’ corrective action process
# Provide resources to perform required sorting or rework the best support of appropriate mentors. monitor the effectiveness of the actions taken. When systemic production. The PACCAR plant may begin containment sooner, as required, which may escalate through several phases
# Provide third party sorting resources EE classifies by three level. In all levels, the Supplier take defects are signaled to the supplier by DTNA, the supplier shall may involve third-party company activities (see 3.4 ) depending on the adequacy and timeliness of
# Authorize Volvo to begin third party activities on the supplier’s behalf responsibility to adapt VinFast requirement of data, evidence and promptly provide containment, fault analysis, and a corrective action • Supplier is responsible to develop and communicate containment inspection the supplier’s response and the effectiveness of
# Provide instructions and acceptance criteria required to support inspection, sorting, or rework information sharing in order to exit EE. plan. instructions both to third-party and the PACCAR plant Quality Assurance the actions taken. It may also go straight from
# Product specific gaging EE Level C (EE-C): Triggered by the supplier performance Department(s) problem notification to Senior Management
chronically above 150 demerit points for rolling 6-months or Any nonconformance related to a safety issue requires the highest • Containment of PACCAR customers’ vehicles may be required if an escape of the depending on severity and urgency.
delivery performance chronically unacceptable. level of attention and prompt containment. defect from the PACCAR plant has been confirmed Note 1: Reworked or repaired material is
EE Level B (EE-B): Triggered by the failure of EE-C exiting, and/or Suppliers must complete all sections of a Corrective Action Request • The use of third-party containment resources is determined by each individual considered non-conforming unless prior
quality/delivery performance with continuing degradation. (CAR) and attach supporting documentation as evidence of effective PACCAR plant. Suppliers should contact each PACCAR facility to clarify requirements approval of these processes was granted by
EE Level A (EE-A): Triggered by the failure of EE-B exiting, and/or corrective action. Suppliers are expected to use a systemic problem (see section 3.4) the Cummins SQIE and appropriate Cummins
impact on vehicle launch and/or continuity of delivery quality. solving tool for the root cause analysis, such as Fishbone/Cause and • Manage full containment of the entire supply chain, including but not limited to, Engineering resources.
Effect Diagram, 8D, AIAG’s 7-Step Problem Solving Process, etc. sub-tier suppliers, warehouses, third-party facilities, supplier facility, and the PACCAR b) Cummins will notify the supplier when a
The CAR must be returned to Supplier Quality within the defined facilities nonconformance has occurred. At the time of
timeframe. A non-response to a CAR request will escalate the issue • Repair/rework/replace suspect parts as required to maintain production notification, the supplier will also be advised if
to the DTNA Purchasing Department and may result in Q-H:ELP • Repair or rework, including rework instructions and reworked parts traceability, a corrective action response is required.
Process involvement (See 3.9). must be performed by either the Supplier’s qualified personnel or a third-party on i. When an MNC is issued to the supplier, it is
The quantity of CARs, effectiveness of root cause analysis, and contract to the supplier that has been approved by PACCAR Quality for the Cummins’ expectation that the supplier takes
response time can negatively impact the EBSC and supplier specifically designated repair/rework immediate action to contain any additional
evaluation ratings. • Validate and report daily on containment until three consecutive defect-free defects. The supplier is expected to take
shipments. appropriate corrective action to prevent
• First reporting is due within 24 hours after notification additional defects from being produced or
reaching any Cummins site. Cummins SQIE’s
may check supplier’s actions taken as part of
the Cummins Process/Product audit process.
ii. The MNC gives the supplier the opportunity
to document actions taken and Cummins
suggests that the supplier document these
actions. In some cases, a Cummins Plant may
request that the supplier respond to an MNC. If
response is requested, the supplier is expected
to comply.
c) If a SCAR (Supplier Corrective Action
Request) is issued, the following must take
place:
i. Suppliers are expected to submit evidence of
problem solving tools used during root cause
DP-04-120-20_PE Problem 10.2.3) Problem solving 8.2 Corrective action response 7.2.1 Supplier Corrective Action Report – Breakpoint Notification (page 4) 3.4.1. Deadlines in Damaged Part 4.7 Lessons learned* A containment response is due within 24 hours of notification, and shortterm investigation of the issue. Suppliers are Q
Resolution Management; DP-08- Volvo Group uses the 8 Disciplines (8D) process as common problem solving process for quality issues. Each time a Analysis. The supplier shall notify Daimler of its See Formel Q Konkret. No additional Q requirements in corrective actions are due in three days. Long-term corrective P
06_QR6S-PRP; DP-11-QM- nonconformance or a defect has been documented, the causes for the problem must be investigated and reported Breakpoint 1: The first shipment of product sent to VinFast after conclusive findings (see VDA Band regard to Formel Q. action is due in 10 days unless an extension is approved by PACCAR S
05_Problem solving; in the 8D connected to the IR. Suppliers should submit their corrective action response in the system as soon as D3 Containment Action shall be identified on and in the box. „Schadteilanalyse Feld“ Section 2.2 “Prüfstatus Quality. (Referred to as 24/3/10 plan). Corrective actions must be
possible, and no later than the due time. Breakpoint 2: The first shipment of product sent to VinFast after und Prüfstrategie in der Schadteilanalyse”) no tracked and closed in less than 30 days or by the SQM approved 0
D6 Permanent Corrective Action implemented shall be identified on later than twenty-eight (28) calendar days after it deadline. 8
In addition to the cause and corrective action conducted during the 8D process, suppliers should conduct root and in the box. has received the parts. The result of the 0
cause analysis for all major issues. Root cause analysis requires evaluation of the weaknesses within the Apply this completed label to the outside and inside of the inspection must include statements on the causes 3.6 Controlled Shipping 1
organization processes or systems that allowed the problem to occur. Root cause generally requires management shipping container. of the failure and implementable measures Controlled Shipping is ongoing end-of-process verification of product compliance and 8
action to address the underlying systems or processes. serving the final and conclusive remedy of the is above and beyond containment of a non-conforming product.
defect, in the form of an 8D Report compliant PACCAR uses two levels of Controlled Shipping (CS), CS1 and CS2. CS1 and CS2 are
AN 8D RESPONSE IS REQUIRED FOR ALL NONCONFORMANCES with the VDA guideline. 100 percent inspection post process and serve as a quality firewall:
• CS1 containment is conducted in the supplier’s facility with supplier resources. CS1
When notified of a non-conformance suppliers are requested to react in accordance with the following timeline: must be started within one hour of notification by PACCAR. Sorting results are
 Immediately: Acknowledge receipt of IR and initiate containment activities. reported to PACCAR on a regular basis.
 24 Hours: Begin containment activities to include sorting internally, intransit and at Volvo Group facilities, (third • CS2 containment must be conducted by a third party in the supplier plant within 24
party allowed). Problem analysis started. Identify other Volvo Group sites at risk. hours of notification by PACCAR. If the supplier is not able to respond within 24
 48 Hours: Containment completed and short term corrective action fully implemented. hours after notification, PACCAR reserves the right to commence containment on
 10 working days: Cause analysis complete for both occurrence and nondetection, permanent corrective action behalf of, and at the expense of, the supplier.
defined and implemented. (Timing starts after confirmation and acceptance of non-conformance.) PACCAR will notify the supplier in writing when CS1 or CS2 is required. This
 20 working days: Effectiveness of permanent corrective action checked and recurrence prevented. notification will include the affected products or processes, inspection criteria,
reporting content and frequencies, and exit requirements. All contained product and
packaging must be marked to be clearly identifiable as contained and to distinguish
acceptable from suspect product. PACCAR, supplier and containment partner must
agree to and confirm the method of containment and written instructions must be
available for reference.
The supplier shall notify their respective IATF/TS/ISO Certification Body (CB) within
five business days after being placed in CS2 status.
Controlled shipping will continue until all exit requirements have been satisfied and
PACCAR has agreed to remove controlled shipping status.

DP-06-ML-03_Manage Error- 10.2.4) Error-proofing 5.5 Error Proofing

proofing; The supplier shall have a documented process to
determine the use of appropriate error proofing
methodologies. Process Failure Modes and Effects
Analysis shall be utilized for deploying error proofing in
process at early stage of process development. The
foremost objective of error proofing is to avoid
occurrence of defects in process. The supplier’s process
shall include the testing of error proofing devices for
failure or simulated failure. Error-proofing device failures
shall have a reaction plan.
For planning the error proofing, priority shall be given to
key drawing characteristics, as explained in Chapter-4 of
this Manual.

DP-07-CS-01_NFF; DP-07-CS- 10.2.5) Warranty management systems 7.7 WARRANTY 6.2 Field Issue Severity and Resolution Warranty Process MBST 18/05 (Deviation Handling); 3.3) Return of 4.3.1.2 Procedures for field complaints 6. Parts damaged in the field and warranty 3.7 Non-Conforming Part Review Further information will be found on VSIM. 11.1 Liability for Defects
02_Warranty Management; Responding to field warranty claims remains a top priority at Volvo Group. When Field Failures are determined to be Suppliers shall adhere to timeline for field issues The DTNA warranty process is designed to improve the overall brand Parts; Unless otherwise agreed upon, the 4.3.1.2.1 Analysis of defective parts The supplier must analyse without delay any If the supplier disagrees with a non-conforming part identified by PACCAR, a non- Expenditures and costs caused by field and 0 km
the result of a supplier’s product, suppliers will be notified through receipt of a warranty claim. It is expected that resolution as per the below tabulated information. quality and increase both customer and dealer satisfaction. When a Warranty Random Sample as a rule comprises The analysis of defect parts is essential for the allocation of parts provided to him from the field which are conforming part review may be requested. Suppliers must: complaints will be charged by JOST to the supplier
suppliers will fully participate in the investigation, root cause analysis and corrective action when field failures are Note: However, Ashok Leyland may seek supplier to part requires replacement in the field, a warranty claim is made. If 10% to 30% of the damaged parts within a parts the responsibility and the associated share of costs of the subject to a claim, determine the cause of the a) Submit the completed Non-Conforming Part Review Request form to the issuing based on responsibility.
identified. Suppliers should have an established process for the handling, analysis, investigation, reporting and ensure initial action implementation immediately based the nonconformance is generated by a supplier, a claim will be family from Germany (referred to herein below as Organisation. The customer will determine together with the fault, agree on effective corrective and plant’s Quality Assurance Department and their Supplier Quality Manager (contacts The responsibility of the supplier for the field failures
corrective action of customer field returns. Volvo Group has developed and conducts a warranty specific process on Ashok Leyland’s customer demands. submitted to the supplier via the Online Warranty Link (OWL) the “Reference Market”) within a settlement Organisation the procedure for defective part analysis, like preventive measures with SCB and implement available on the ePortal in the Quality Section). in the period of the liability for defects may be jointly
audit of supplier’s capability to manage customer field returns. system. period. Random parts from defined European the number of parts to be analysed, the creation of samples, these. For this the 8D problem resolution b) Include any supporting documentation with the submission. Examples of such determined with the help of a spot check along the
The Warranty Claim Procedure covering the scope, DTNA Purchasing Supplier Agreements include a signed warranty operations are submitted for Evobus. (…) These the focus on reference markets or which party performs the process should be applied. Further details on documentation may include but are not limited to: lines of VDA Vol. “Field Failure Analysis“ pursuant to
If the non-conformance is generated by a supplier, a Volvo Group warranty department may call the responsible period, costs etc. will be as mentioned in detail under agreement that requires the supplier to support DTNA’s warranty damaged parts are made available to the supplier examination. If the Organisation does the analysis on its the processing of warranties and the − Material certification the principle of Technical Factors (TF) or Acceptance
supplier for immediate correction or replacement of products. The conditions defining response and responsibility GPA (General purchase Agreement) coverage and respond to claims within a specific timeframe. Current by the Daimler inspection stations for purposes of own, it shall perform the examination according to accepted reimbursement of warranty costs are dealt with − Coordinate Measuring Machine (CMM) reports Rates (AR). If applicable, already paid flat rates shall be
are included in the Purchasing conditions, purchasing agreement and/or warranty charter. A copy of the warranty timelines are specified in the supplier warranty agreement and the analysis; they are recognizable to suppliers in the standards. in a separate warranty agreement. − Inspection data credited.
charter is included as part of the Request for Quotation. DTNA warranty process is described in “Doing Business with Daimler IT inspection systems (e.g. QEC-Tool/eSEP++) as MAN: The Organisation is expected to perform the − Visual Quality Acceptance (VQA) standards 11.2 Special Cases
Trucks North America LLC,” Section 11. “warranty goods” and serve as the basis for examination according to the VDA volume “Field Failure − Photographs In coordination with the JOST customers, JOST
The Online Warranty Link (OWL) is the system used to manage the establishing the acceptance rate.; 3.4.1) Analysis”. The examination of the defect parts has to be − Specifications/standards reserves the right to decide independently on quality
claims entering the recovery system from a dealer or customer. If Deadlines in Damaged Part Analysis; 3.4.5) No carried out in a reasonable time. − Testing procedures measures (Special Cases). Special Cases shall include,
the vehicle has warranty coverage for the performed repair, the Trouble Found (NTF) - Process; 3.5) Processing of 4.3.1.2.2 Return of defective field parts − Test results prior to part shipment for instance, recall, servicing or repair shop campaigns.
responsibility for the claim is either assigned to DTNA, or assigned to Warranty Claims; The return of defective parts is only possible where the − Test results after part return The supplier shall participate in the expenditures/costs
the supplier. The supplier shall respond to the DTNA Warranty corresponding parts are still available in the (dealer) − Objective evidence to support review request of JOST in accordance with its responsibility. The share
Recovery Department within the stated timeframes. workshops or at the Customer. In all other cases, the − Process capability data/SPC of responsibility shall be determined in accordance with
1. If the supplier accepts responsibility for a claim, the supplier Organisation shall retain the defective parts accumulated c) Maintain a copy of the form submitted and check status of submissions with the causation.
needs to simply show acceptance/payment in the OWL system. from the time of the request. plant’s Quality Assurance Department.
2. If the supplier responds, but challenges or denies either a portion 4.3.1.2.3 Disposal of defective field parts d) Maintain a copy of the submitted form in the supplier’s records for a period of no
or all of a claim, the denial must be justified by the supplier MAN: Following approval by MAN – at the earliest after 90 less than one year from submittal date.
3. If a claim response is not received from the supplier within the days – any defective parts held by the Organisation are to
specified timeframe, the Warranty Recovery Group will take action to be disposed of properly in accordance with the country- If the supplier and PACCAR determine that resolution of the non-conforming part
resolve the claim. The supplier will be charged for all claims they do specific regulations (in Germany according to the Recycling review will require more than ten business days, the following is required:
not respond to. Management and Waste Law) by the Organisation itself or a) Supplier and the issuing plant are to reach an agreement on containment actions
Recall Process by specialist waste disposal companies commissioned by the during this period. A review form, along with the copy of the agreement, must be
Information concerning potential safety-related product defects, Organisation. At the request of MAN, evidence of any submitted.
noncompliance recalls, or campaigns in which case the supplier is disposal carried out shall be provided at any time. If the
responsible, must be forwarded immediately to DTNA Engineering Organisation has recognised parts as defective, these shall
and to Compliance and Regulatory Affairs (CRA) Departments with become the Organisation's property. Approval from MAN is
all supporting documentation and data. CRA will determine the need not required for disposal of these parts. Following the legal
for an investigation. (See also “Doing Business with Daimler Trucks duty of field data observation the Organisation shall bear the
North America LLC,” Section 6) costs incurred in connection with the defective part analysis
itself.
4.3.1.2.4 Costs
The handling of claims due to complaints is described in
DP-06-10-10_Customer Return 10.2.6) Customer complaints and field failure test analysis 8.8 FIELD QUALITY ISSUES After VinFast issues notification of a SCAR, the supplier is MBST 18/05 (Deviation Handling); 3.4.2) 2. Claims management Upon detection of a non-conforming part, the PACCAR plant will issue a Non- Any non-conforming product or process output shall When a warranty agreement exists with
section 4.8 “Handling of warranty claims and special
and Stock Clearing; DP-06-10- It is in Volvo Group’s and our supplier’s best interest to solve customer quality issues as quickly as possible. required: Calculating Acceptance Rates (AQ); The Daimler The supplier must introduce a claims Conforming Part (NCP) communication. All NCPs require that the supplier complete a be analysed using the 8D methodology to identify Cummins or when notified by the SM or SQIE,
situations”.
10_TCM_Inbound Transportation Therefore, when a customer quality issue is identified as potentially related to supplier delivered parts, the supplier  To submit containment action (3D) within one working day and inspection station reserves the right to audit the management system for SCB products. SCB corrective action as outlined in IATF Article 10.2 Root Cause and implement robust Permanent the organization shall implement a warranty
Damages; DP-06-10- may receive a notification letter regarding the pending investigation. If it is determined that a formal investigation updated periodically. damaged part analysis process with the supplier informs him about a claim in writing, in the The supplier shall perform and report on the following steps using the PACCAR Corrective actions. management process. The organization shall
20_TCM_Inbound Lost and problem solving activity is required, suppliers will be invited to join a formal Kick-Off meeting. During this Root Cause Analysis, 4D needs to be carried out using appropriate at any time after providing suitable notice in line form of a notice of complaint (MR), and he is corrective action template when directed: Organizations shall respond to Quality Rejects and include in the process a method for warranty
Shipment; DP-06-10-30_TCM- meeting the scope of the problem is defined, the plan for investigation, and the timing for resolution is presented. problem solving methods and submitted to VinFast. The detail of with the VDA standard “Damaged part analysis request to submit an 8D report. The 8D a) Containment (start within one hour, report within 24 hours) Administrative Rejects with an 8D and in Volvo Car parts analysis, including NTF (no trouble
Outbound Transportation Suppliers are invited to participate in the investigation and expected to provide all needed support required for root cause analysis shall cover Why Happened? and Why Escape? field – Audit standard.” This audit also assesses problem resolution process must be used to b) Short Term Corrective Action (report within three business days) reporting system as specified by customer. found). (CQI-14: Automotive Warranty
Damages;DP-06-10- timely resolution of the problem. shall be submitted to VinFast within 10 working days. the implementation of all sections of “MB deal with the problem. A completed 8D report c) Root Cause Analysis and Corrective Action Plan (report within ten business days) A Yearly review of Volvo Cars customer complaints Management: A Guideline for Industry Best
40_TCM_Outbound Lost  The completed 8D report with permanent corrective action Standard 10448 Damaged part analysis field”. must be submitted to SCB at the latest after 10 d) Proof of Effectiveness and Sustain (report within 30 business days) shall be performed in order to find common Practice).
Shipment; DP-08-12_Field When Volvo Group detects an issue in the field and assess that a purchased part is either directly or indirectly implemented will be submitted within a total of 20 working days. working days. Within 24 hours of reporting the systemic Root Causes.
Claims Handling; WI-06-10-10- involved, Volvo Group will request supplier support in order to investigate the case and fine tune the problem  The 8D report is closed by the acceptance of VinFast SQ. problem the supplier must show evidence of a Reoccurrence of the defect within two years after the approved implementation date
10_Customer Return and Stock description (1D phase). Disruptions (concerns) are classified as A, B, C or W. The temporary corrective measure for ensuring of the corrective action(s) will result in a new non-conforming part issuance. A
Clearing; WI-06-10-10- Volvo Group expects the following outcome from the pre-investigation: requirements for the SCAR are linked to the concern type. fault-free subsequent deliveries to SCB. The reoccurrence is defined as a defect occurring within the same part family and having
10_TCM_Basic Claim Process (no  Parts analysis effective implementation of the corrective the same root cause. In certain cases, the supplier may be required to complete
SAP); WI-08-05-06_SAP  Initial cause analysis measures must be documented and evidence another PPAP after corrective actions are completed.
Claims_Handling; WI-08-05-  Estimated failure occurrence submitted to SCB on request. Corrective actions requiring product design or manufacturing process changes must
15_Customer Return in  Proposed containment action SCB retains the right to carry out an audit at use the Product and Process Change Request (PPCR) process to notify PACCAR.
European Distribution Centers; the supplier where problems are caused by a Refer to Section 8, Supplier Product and Process Change Request for details.
WI-08-05-20_0km Claims Following the pre-investigation Volvo Group will decide the most appropriate solving process. A field quality issue supplier or where there is an unacceptable Supplier is responsible for all costs associated with validating and implementing
Handling; WI-08-30-50_Field could be resolved using either the Quick Solving Process (QSP) or Quality Journal (QJ) process. Both processes reaction time from the supplier. The resulting corrective actions. PACCAR may initiate charge-backs to the supplier for expenses
Claims Test Equipment; WI-09- follow the 8D methodology: costs and the additional expenses related to incurred because of non-conforming product outlined in Section 3.3.
30-10-10_Field Claims Test The QSP is applied when the failure is related (directly or indirectly) to a supplier part that is found to deviate from the process of solving the problem at SCB will PACCAR requires suppliers cascade corrective action requirements to their suppliers.
Instruction; WI-10-40-50 the technical specifications for the part (e.g. manufacturing process deviation) be invoiced to the supplier. The Tier-1 supplier is responsible for any sub-tier issues and the corrective actions
Supplier Quality Incidents  The solving process will be led by the supplier and Volvo Group will monitor progress of the implementation and Claims management system necessary to contain and ensure issues are resolved.
Management; WI-10-40- verification of the solution • Notice of complaint (MR) • 8D report; MR is
60_MDG Zero-km Claims; WI-  An 8D report is required for all QSP to be drawn up by SCB and the 8D from the
PD-48-01_Field Claim Handling  Expected solving lead time is the same as for Inspection Reports (ref. 8.1) supplier
PE; The QJ process is applied for critical and complex cases where the problem is determined to be related to Volvo
Group design or process where a supplier part or product is involved
 The supplier will be notified by an official letter of the opening of a QJ
 The QJ will be led by Volvo Group, the supplier is expected to take an active part in the cross-functional work
 Expected solving lead time is communicated in the QJ notification letter Other solving processes, based on PDCA
or DMAIC methodologies, are also used in some parts of Volvo Group.

DP-08-08_Product Quality 10.3) CONTINUAL IMPROVEMENT 8.6 CONTINUOUS IMPROVEMENTS 4.4 Continuous improvement process* Continuous improvement process 3.9 Continuous Improvement – 10 PPM Plan/Glide Path/Waterfall No specific requirement
Improvement; DP-11-QM- Suppliers are expected to use the lessons learned from each incident to improve production process, product See Formel Q Konkret. No additional Q requirements in Constant improvement of all SCB products and PACCAR expects all suppliers to improve quality performance on a continuous basis.
03_SixSigma Project design, or underlying business systems. The goal is to eliminate the possibility of similar incidents, not only by regard to Formel Q. processes must be an element of the supplier's The following plans and tools are required to communicate the supplier’s
Execution;DP-11-QM- making procedural and process adjustments on the manufacturing floor, but by removing the environment that quality strategy. Appropriate key figures and improvement plans.
04_SixSigma Certification;WI-04- allowed the issue to surface. Lasting improvement requires correcting the systems and strategies that support the actions and their effectiveness must be
120-10-10_Six Sigma Belt production process. presented to SCB when requested.
Certification;
In addition to responding to identified non-conformances, suppliers should use statistical data to continually
evaluate and refine their processes. This evaluation should include analysis of quality out of control indications, high
PPM, scrap, downtime, and warranty failures. The clear objective of this analysis must be reduction of variation
with the finished product. The supplier shall have on-going, active improvement projects that target two or three of
the largest problem areas and be able to demonstrate a positive trend in reducing incidents and repeat Suppliers shall develop and maintain a 10 PPM improvement plan including glide
occurrences. path for quality, warranty and on-time delivery performance along with Paretos of
defects and corrective actions.
Targets agreed with PACCAR must be reflected in the glide paths, and PACCAR may
request the latest 10 PPM plan at any time.
10 PPM plans and glide paths must be reviewed on a regular basis to assess the
effect of implemented actions and to ensure that plans exist to generate the required
improvements.
The forms required for 10 PPM and glide path presentations are available on the
ePortal.

#N/A 10.3.1) Continual improvement - supplemental 8.6 2.9 Continual improvement No specific requirement
In addition to responding to identified non-conformances, suppliers should use statistical data to continually The supplier shall have a documented process for
evaluate and refine their processes. This evaluation should include analysis of quality out of control indications, high continual improvement in the areas of Quality (external
PPM, scrap, downtime, and warranty failures. The clear objective of this analysis must be reduction of variation and internal), Capability, Cost, Productivity and Customer
with the finished product. The supplier shall have on-going, active improvement projects that target two or three of satisfaction, aligning with Ashok Leyland’s supplier
the largest problem areas and be able to demonstrate a positive trend in reducing incidents and repeat upgradation program and performance metrics. The
occurrences. minimum guidelines shall include
- identification of the methodology used, objectives,
measurement, effectiveness and documented
information.
- a manufacturing process improvement action plan with
emphasis on the reduction of process variation and
waste.
- Risk analysis such as FMEA.

#N/A ANNEX A: CONTROL PLAN No Specific Requirement

#N/A A.l) PHASES OF THE CONTROL PLAN
#N/A A.2) ELEMENTS OF THE CONTROL PLAN
#N/A ANNEX B) BIBLIOGRAPHY - SUPPLEMENTAL AUTOMOTIVE 10.2 APPENDIX B - PACCAR Specific ISO/TS 16949 Requirements

IATF-CSR-MATRIX 08/12/2024
 Custom

# Customer Direct customer or

supplies through DC
1 BMW Direct Customer

2 VINFAST Direct Customer

3 VOLVO Group Direct Customer

4 Ashok Leyland Direct Customer

5 Daimler AG Supplies through DC

6 Daimer Trucks, North America Supplies through DC

7 TRATON Group Supplies through DC
MAN Truck & Bus SE, Scania CV AB
and VW Caminhôes e Ônibus
8 VOLVO CAR GROUP Supplies through DC

9 Cummins Supplies through DC

10 SCHMITZ Cargobull Supplies through DC

11 DAF & PACCAR Supplies through DC

12 Jost Supplies through DC

 Customer Specific Requirements - Monthly tracking

CSR - Name Rev. / Version / Date Jan'20

Edition
Customer Specific Requirements Version: 3.0 03.08.20

VINFAST SUPPLIER QUALITY MANUAL Version: 4 Mar 9, 2020

Supplier Quality Assurance Manual - 5th edition 5th Edition 2019

Supplier Quality Assurance Manual Version 02 1-Oct-19

a.Customer Specific Requirements - a. Sep 2017

b.Mercedes-Benz Special Terms b. 2016
Supplier Quality Manual, November 2019 - Nov-19
TRATON Customer Requirements (CVS10) CVS10:2020-03 Mar'20

Customer-Specific Requirements 3 14th February 2018

For use with IATF 16949 Effective from 1st April 2018
Cummins Supplier Hand book (Customer - 15th May 2019
Specific Requirements)
Supplier Manual V0.3 30.04.2018

Supplier Quality Requirements Manual - Mar'20

QS_Requirement 06-17

Last update: 18th Dec-20

king

Feb'20 Mar'20 Apr'20 May'20 Jun'20 Jul'20 Aug'20 Sep'20 Oct'20 Nov'20 Dec'20

CSR revised by customer

New CSR updated in CSR matrix

No change
HOME-MATRIX IATF members include the following vehicle manufacturers: BMW Group, FCA US LLC, Daimler
IATF 16949 reference Document name
03) Process approach DP-01-50-10_Manage BMS Processes; DP-01-50-20_Documented procedure approval;
10.2.3) Problem solving DP-04-120-20_PE Problem Resolution Management; DP-08-06_QR6S-PRP; DP-11-QM-05_Pro
10.2.4) Error-proofing DP-06-ML-03_Manage Error-proofing;
10.2.5) Warranty management systems DP-07-CS-01_NFF; DP-07-CS-02_Warranty Management;
10.2.6) Customer complaints and field failure DP-06-10-10_Customer Return and Stock Clearing; DP-06-10-10_TCM_Inbound Transportation
test analysis
10.3) CONTINUAL IMPROVEMENT DP-08-08_Product Quality Improvement; DP-11-QM-03_SixSigma Project Execution;DP-11-QM-
4) CONTEXT OF THE ORGANIZATION INDIA_WI-QA-002_Context of the organization;
4.3.2) Customer-specific requirements DP-SAL-08_Manage of Customer Specific Requirements (CSR);
4.4.1.1) Conformance of products and 11WI_IPCA_LCM;13WI_IPCA_SPM;14WI_IPCA_SCM;DP–04-70-60_Type Approval;DP-05-SP-
processes
4.4.1.2) Product safety DP-04-80-30_Functional Safety Management;DP-07-09-G_Manage Product Safety;DP-11-QM-0
7 .2.3) Internal auditor competency; 7.2.4) DP-QM-01_Internal Auditor Competency;
Second-party auditor competency
7.1.2) PEOPLE DP-01-30-50-10_Voluntary termination;DP-08-HR-01_Recruitment Process;
7.1.5.1.1) Measurement system analysis DP-ML-03_MSA-EOL Test;WI-ML-01-15-MSA-devices;
7.1.5.2.1) Calibration/verification records DP_07_11_Control of measuring devices;
7.2) COMPETENCE DP-08-HR-02_Performance Management; DP-08-HR-03_Personnel Development;
7.2.2) Competence - on-the-job training DP_SAL_04_Customer Training; DP-06-01_Training on the job;
7.3.2) Employee motivation and empowerment WI-08-04-02_Employee Suggestion Scheme;

7.5.1.1) Quality management system DP-04-01_Group Management System Documentation; QSHE-Manual;

documentation
7.5.3.2.1) Record retention DP-11-QM-07_Record_retention; WI-04-90-20-50_Identification of Invalid documents;
7.5.3.2.2) Engineering specifications Engineering_Documents_Customers,WI-PD-35-01_Group-PDP;
8.2.1.1) Customer communication - CAD Data Exchange Guidelines WI-PD-11-00_Group; WI-PD-09-00_Use of 3D CAD System CR
supplemental; 8.3.5.1) Design and
development outputs - supplemental
8.2.2) DETERMINING THE REQUIREMENTS DP-04-10-10_Requirements Management_Product Eng;
FOR PRODUCTS AND SERVICES
8.2.2.1) Determining the requirements for WI-04-30-60-20_Environmental and Occupational Safety Requirements; WI-04-30-60-30_Recycl
products and services - supplemental
8.2.3.1.3) Organization manufacturing feasibility DP-10-40-20_Supplier Capacity Management;WI-07-ML-03-01_Run@Rate;WI-SP-05-06/Group_

8.3) DESIGN AND DEVELOPMENT OF DP-04_Product Engineering Process;DP-09-30-10_Product Creation Process;QA-Product Engine
PRODUCTS AND SERVICES
8.3.2) DESIGN AND DEVELOPMENT Delegation of Authority for Product Engineering_A01_WI-PD-44-01-Group;Delegation of Authority
PLANNING
8.3.2.3) Development of products with WI_04-90-20-10_System Software Release Reviews;WI-04-30-30-30_Software Design;
embedded software
8.3.3.1) Product design input; 8.3.5.1) Design DP-04-80-20_Product Reliability Process;
and development outputs - supplemental

8.3.3.3) Special characteristics DP-07-05_Identification of Safety/ Significant Product Characteristics;WI-04-80-10-10_Customer

8.3.4) DESIGN AND DEVELOPMENT WI-04-70-20-10_Work Product Inspections;WI-04-70-30-30_MIL_SIL_PIL Tests;WI-PD-12-01_D
CONTROLS
8.3.4.2) Design and development validation WI-04-PME-01-74_-condition certification process for Test Track;

8.3.4.3) Prototype programme WI-04-90-20-20_Prototypes Definition;WI-SP-03-09_Manage A and B prototypes;

8.3.4.3) Prototype programme; 8.5.1.1) Control WI-04-PME-01-75_Prototype Control Plan;
plan
8.3.4.4) Product approval process DP-07-ML-03-G_Customer PPAP;WI-SP-03-07_Supplier PPAP in CQP;
8.3.5.1) Design and development outputs - DP-04-PME-80-01_Standard SD-FMEA Process;WI-04-PME-80-01-01_DS FMEA;WI-04-PME-8
supplemental
8.3.5.2) Manufacturing process design output WI-ML-01-03_Line Release for Serial;WI-ML-01-06_Process Change Release;WI-ML-01-11_Pro

8.3.6) DESIGN AND DEVELOPMENT WI-07-06-01_List of Changes on Products;

CHANGES
8.4) CONTROL OF EXTERNALLY PROVIDED DP-05-SP-01_PIV_Price Increase Validation;DP-05-SP-05_Manage PDF-Invoice;DP-05-SP-06_S
PROCESSES, PRODUCTS AND SERVICES

8.4.1) GENERAL DP-05-SP-08_GIS Supplier Evaluation;DP-05-SP-09_GIS Supplier Re-evaluation;

8.4.1.2) Supplier selection process DP-10-20-40_Long-term Supplier Declaration;WI-10-20-40-10_Letter of Intent Release;WI-10-20
8.4.2.3) Supplier quality management system WI-SP-01-03_Suppliers BMS Certification;
development
8.4.2.3.1) Automotive product-related software DP-04-PME-12_Software Supplier;
or automotive products with embedded
software
8.4.2.4) Supplier monitoring DP-10-10-30_Supplier Monitoring;DP-10-40-60_COPQ_Reimbursement;WI-10-40-10-20 _Suppl
8.4.2.5) Supplier development DP-05-SP-03_WISP_WABCO Integrated Supply Partnership;DP-05-SP-07-Supplier Quality Esca
8.5) PRODUCTION AND SERVICE DP-01-01_Manufacturing footprint;DP-07-01_Transfer Initiation;DP-07-02_Transfer Management
PROVISION
8.5.1.1) Control plan WI-07-PE-01- 01_Torque control;WI-ML-01-13_Manufacturing Control Plan;
8.5.1.3) Verification of job set-ups WI-ML-01-04-G_Verification of job set-ups;
8.5.1.6) Management of production tooling and DP-07-SP-01_Supplier Tooling;WI-05-90-30-10_Tool-related dimensional variations;WI-07-SP-01
manufacturing, test, inspection tooling and
equipment
8.5.1.7) Production scheduling DP-05-SP-02_SP_Inventory Business Cases for S&P;
8.5.6) CONTROL OF CHANGES DP-07-06_WABCO Change Management;WI-SP-05-18_Supplier Initiated Change Request;
8.6) RELEASE OF PRODUCTS AND DP-04-90-20_System Product Release;WI-04-90-20-30_Product Release Status;WI-PD-19-01_S
SERVICES
8.6.2) Layout inspection and functional testing DP-05-SP-10_Supplier Part Requalification;

8.6.6) Acceptance criteria DP-06-10-20_PN passport verification in inbound;DP-06-ML-01_Incoming Quality Control;WI-06-

8.7) CONTROL OF NONCONFORMING DP-06-ML-02_Nonconforming Output;
OUTPUTS
8.7.1.1) Customer authorization for concession Deviation Concession_WI-PD-20-01_Group;WI-ML-01-02-G_DCN;

8.7.1.3) Control of suspect product DP-08-07_Firewall;DP-08-20-30-10_Segregation and sorting action;WI-10-40-50-10_Controlled S

9.1.1.1) Monitoring and measurement of DP-02-02 Communication DRM;DP-07-SP-02_NBoH_New Business on Hold;DP-08-11_Manage
manufacturing processes
9.1.2.1) Customer satisfaction -supplemental WI-08-05-24_PPM-definition;

9.2) INTERNAL AUDIT DP-08-01_Internal Audit;WI-SP-05-13_Supplier Logistic Audit;

9.2.2.2) Quality management system audit WI-08-01-01-G_Management System Internal Audit;
9.2.2.3) Manufacturing process audit WI-08-01-05/Group Process Audit for Manufacturing;WI-SP-04-02_Supplier Process Audit;WI-SP
9.2.2.4) Product audit DP-08-09_Manage Technical Cleanliness;WI-08-09-01_Technical Cleanliness (TC) Inspection;W
9.2.2.4) Product audit; 8.6.2) Layout inspection WI-08-01-06-G_Product Audit;
and functional testing
9.3) MANAGEMENT REVIEW WI-05-01-01_Management Review;
no equivalent clause WI-02-MS-01-07D_Create_SAP_user_in_GRC_Model User_TRAMO-SD ;
DP-02-MS-01_TRAMO-SALES_E-Com Guideline;
DP-02-MS-02_Non-Automotive MDG;
DP-03-10_Product Line Strategy;
DP-03-20_Opportunity Qualification;
DP-09-30-10-10_Create Bid Strategy (WPCP Phase1);
DP-09-30-10-20_10 Steps of Marketing ľ Create Bid Strategy (WPCP Phase 2);
DP-09-30-10-30_Finalize Quote (WPCP Phase3);
DP-09-30-10-40_Manage Change Requests (WPCP Phases 3-7);
DP-SAL-02_OE-SALES;
DP-SAL-03_Aftermarket Sales;
WI-02-MS-01-01_TRAMO-SALES_Activate Customer for Babelway E-Com;
WI-02-MS-01-02_TRAMO-SALES_Activate Customer for Webshop E-Com;
WI-02-MS-01-03_TRAMO_SD_Quotation ;
WI-02-MS-01-04A_TRAMO_SD_Order_Entry;
WI-02-MS-01-04B_TRAMO_SD_Order_Entry_ZISA_one_time_cust;
WI-02-MS-01-05A_Create_Deliveries_TRAMO-SD;
WI-02-MS-01-05B_Shipping_Documents_Export_TRAMO-SD ;
WI-02-MS-01-05C_Shipping_Docs_RU01_TRAMO-SD;
WI-02-MS-01-05D_Chase_Missing_Material_TRAMO-SD;
WI-02-MS-01-05E_Adapt_Delivery_Dates_TRAMO-SD;
WI-02-MS-01-06A_Credit_Debit_Notes_TRAMO-SD;
WI-02-MS-01-06B_Return_Orders_RU01_TRAMO-SD;
WI-02-MS-01-06C_Core_Return_Green_Flow_TRAMO-SD;
WI-02-MS-01-06D_Customer_Claims_Commercial_Settlement_TRAMO-SD;
WI-02-MS-01-07A_Check_Credit_Limit_TRAMO-SD;
WI-02-MS-01-07B_Set_Creation_PLM_SAP_TRAMO-SD;
WI-02-MS-01-07C_Sales_View_Creation_Gross_Price_Europe_TRAMO-SD;
WI-02-MS-01-08A_SalesForce_Create_Sales_Opportunity_TRAMO-SD;
WI-02-MS-01-08B_Contract_Management_via_Salesforce_TRAMO-SD;
WI-02-MS-01-08C_Customer_data_Cleaning_TRAMO-SD;
WI-SAL-03-01_X-references in SAP for Daimler AM;
MW Group, FCA US LLC, Daimler AG, FCA Italy Spa, Ford Motor Company, General Motors Company, PSA Group, Renault, Volkswagen AG and the vehicle manufacturers re

ented procedure approval;

6_QR6S-PRP; DP-11-QM-05_Problem solving;

-10_TCM_Inbound Transportation Damages; DP-06-10-20_TCM_Inbound Lost Shipment; DP-06-10-30_TCM-Outbound Transportation Damages;DP-06-10-40_TCM_Outboun

gma Project Execution;DP-11-QM-04_SixSigma Certification;WI-04-120-10-10_Six Sigma Belt Certification;

4-70-60_Type Approval;DP-05-SP-04_Conflict Minerals Reporting_CMR;DP-06-20-10_Export Control Check;DP-06-20-20_Export Authorization;DP-06-20-30_Process US-Exp

nage Product Safety;DP-11-QM-06_Product Safety Council;

onnel Development;

n of Invalid documents;

09-00_Use of 3D CAD System CREO;

uirements; WI-04-30-60-30_Recycling Information for WABCO Products;

1_Run@Rate;WI-SP-05-06/Group_Supplier Capacity Assessment;

eation Process;QA-Product Engineering;WI-04-110-30-10-Service Request Handling for PTC Integrity;WI-04-30-30-20_UML Design Guide;WI-04-30-50-10_Mechanic standard

4-01-Group;Delegation of Authority for Product Engineering_WI-PD-44-01-Group;Design First Time Right_WI-PD-40-01_Group;Design Review_WI-PD-43-01-Group;DP-SP-03

0-30-30_Software Design;

eristics;WI-04-80-10-10_Customer Interface Characteristic;

IL_SIL_PIL Tests;WI-PD-12-01_Definition of Test Sequences;

A and B prototypes;
80-01-01_DS FMEA;WI-04-PME-80-02-01_Translation of old markings of Significant Characteristics in drawings in WABCO India;WI-PD-38-01_Contents of drawings;

Change Release;WI-ML-01-11_Process Flow Diagram;WI-ML-01-12_Process FMEA;WI-PD-39-01_Selection of Material and Surface Protection;

anage PDF-Invoice;DP-05-SP-06_Supplier Panel Management;DP-10-20-30_Supplier Contract Management;DP-10-20-50_Global One-time Vendor;DP-10-20-60_eProcureme

plier Re-evaluation;
_Letter of Intent Release;WI-10-20-40-20_Material Status Setup in SAP;WI-GSP-02-01_SBA_GIS;WI-SP-01-05_Supplier Business Award;WI-SP-01-06_New Vendor Creation;

bursement;WI-10-40-10-20 _Supplier Quality Assurance Plan;WI-SP-01-05_Monthly QCDI Meeting;

DP-05-SP-07-Supplier Quality Escalation;DP-10-40-10-Supplier Improvement Management;DP-10-40-70_Supplier Delivery Performance Improvement (TWS-D);WI-05-SP-03-0
n;DP-07-02_Transfer Management;

dimensional variations;WI-07-SP-01-02_Tool Audit;WI-07-SP-01-10_Tooling Ordering Validation;WI-07-SP-01-20_Tooling Ordering;WI-07-SP-01-30_Tooling Serial Life Dispos

ier Initiated Change Request;

uct Release Status;WI-PD-19-01_Surface protection test orders in Material Laboratory;WI-SAL-01-10_SRPS Release of Repair Kits;WI-SP-05-10_Approval of Surface Protectio

1_Incoming Quality Control;WI-06-10-20-10_PN passport verification in inbound;

ction;WI-10-40-50-10_Controlled Shipping Level 1(CSL1);WI-SP-05-16 _Critical Components Identification;

siness on Hold;DP-08-11_Manage Customer Quality Escalation;DP-08-40_Quality Escalation;DP-10-40-50_Logistic Escalation;

4-02_Supplier Process Audit;WI-SP-04-03_GIS_Supplier Process Audit;

ical Cleanliness (TC) Inspection;WI-08-09-02_Process Optimization for Technical Cleanliness;WI-08-09-03_Cleanliness of Work Environment, Particle Trap (PT);
WPCP Phase 2);

t_TRAMO-SD;

e_TRAMO-SD;
nd the vehicle manufacturers respective trade associations – AIAG (U.S.), ANFIA (Italy), FIEV (France), SMMT (U.K.) and VDA QMC (Germany).

s;DP-06-10-40_TCM_Outbound Lost Shipment; DP-08-12_Field Claims Handling; WI-06-10-10-10_Customer Return and Stock Clearing; WI-06-10-10-10_TCM_Basic Claim P

DP-06-20-30_Process US-Export;DP-06-20-40_Outbound Process according to Export Control;DP-07-ML-01_ESD Control;WI-04-70-60-10_EMC Type Approval;WI-06-20-10-

4-30-50-10_Mechanic standard parts;WI-04-30-50-20_MbE Workshop;WI-04-30-60-10_Provia Design Guideline;WI-09-30-10-A_WPCP-Deviation-Handling;

WI-PD-43-01-Group;DP-SP-03_Group_CQP;Managing External Workforce_WI-PD-49-01_Group;PjM_Handbook;WI-04-90-10-20_Project Kick-off Content;WI-04-90-10-30_PE

Contents of drawings;

ndor;DP-10-20-60_eProcurement Shopping Card Approval;DP-GSP-02_Global Indirect Sourcing (GIS);DP-SP-01-G_Purchasing Process DM;WI-10-20-30-10_Structure of Sup

P-01-06_New Vendor Creation;WI-SP-03-10_Supplier RFQ;

ement (TWS-D);WI-05-SP-03-01_Doc 8_Day 1 Guideline;WI-05-SP-03-02_Doc 12_Day 2 Guideline;WI-05-SP-03-03_Doc 14_WABCO Steering Committee guideline;WI-05-SP

-30_Tooling Serial Life Disposal;

_Approval of Surface Protection Processes and Suppliers;

article Trap (PT);

-10-10-10_TCM_Basic Claim Process (no SAP); WI-08-05-06_SAP Claims_Handling; WI-08-05-15_Customer Return in European Distribution Centers; WI-08-05-20_0km Claim

C Type Approval;WI-06-20-10-01_Export Control;WI-06-20-10-02_Export Controls for Development;WI-06-20-10-03_Embargo Guidance;WI-06-20-10-04_Embargo Overview;W

off Content;WI-04-90-10-30_PE_Process Quality Planning;WI-09-30-10-10-Project_Phase_Release;WI-PD-01-02_Group, vers 2, _Project Data Filing Structure;WI–PD-01-04_

-10-20-30-10_Structure of Supplier Contracts;WI-10-20-50-10_eProcurement_One-Time Vendor;WI-10-20-60-10_eProcurement SC Approval;WI-GSP-02-01_Supplier_Panel_

Committee guideline;WI-05-SP-03-04_Doc 15_WISP Steering Committee guideline;WI-10-40-10-10 _Supplier Process Improvement Plan;WI-10-40-10-30_Top Worst Supplier
enters; WI-08-05-20_0km Claims Handling; WI-08-30-50_Field Claims Test Equipment; WI-09-30-10-10_Field Claims Test Instruction; WI-10-40-50 Supplier Quality Incidents M

20-10-04_Embargo Overview;WI-06-20-10-05_Overview EU+US Embargos;WI-06-20-10-06_Know your Customer; WI-06-20-10-07_How to check Export Control List;WI-06-20

Filing Structure;WI–PD-01-04_Product Engineering Project Execution;WI-PD-10-06_Capabilities of the Product Engineering Process;WI-SP-03-00_CQP standard rules;WI-SP-
I-GSP-02-01_Supplier_Panel_GIS.ppt;WI-GSP-02-03_GIS_Purchase 2 Pay;WI-SP-03-10_Project Purchasing Self assessment;WI-SP-03-12_Technical_Component_Risk_Ass

-40-10-30_Top Worst Suppliers;WI-SP-01-04/Group_Lean Supplier Integration;

-50 Supplier Quality Incidents Management; WI-10-40-60_MDG Zero-km Claims; WI-PD-48-01_Field Claim Handling PE;

ck Export Control List;WI-06-20-10-08_Blocking Export Controlled Parts;WI-06-20-10-09_Explanation EUC;WI-06-20-10-10_End User Documentation Sanctioned Party List Scr

00_CQP standard rules;WI-SP-03-01_Group_SORM;WI-SP-03-01-A_Safe Launch Concept_SLC;WI-SP-03-02_TR_CQP;WI-SP-03-03_CQP0;WI-SP-03-04_Group_CQP1;WI-

echnical_Component_Risk_Assessment;WI-SP-11-02 R-blocked invoices for GIS;
 ation Sanctioned Party List Screening;WI-06-20-10-11_Provisions to meet in Frames of Exports;WI-06-20-30-01_US-Export Control US-proportion;WI-06-20-30-02_Calculating

WI-SP-03-04_Group_CQP1;WI-SP-03-05_Group_CQP2;WI-SP-03-06_Group_CQP3;WI-SP-03-08_Group_CQP4;
on;WI-06-20-30-02_Calculating US proportion;WI-06-20-30-03_US-Re Export Control;