LMS

85/100
!

The Top HR 

and L&D Challenges
eLearning Can Solve
The Top HR and L&D
Challenges eLearning
Can Solve

The field of Human Resources (HR) is constantly evolving, with new

challenges emerging every day. Whether it's recruitment, talent
development, or employee retention, these issues require state-of-the-art
solutions. And this is where eLearning comes in.

Check out this guide to learn how organizations can leverage eLearning
technologies to address the most common challenges and drive business
success.
 3

The Most Common HR and L&D

Challenges
Regardless of the industry, HR and L&D professionals in most companies
encounter the following issues:

Challenge 1. High employee turnover

Challenge 2. Employee resistance to training

Challenge 3. Inaccurate Comprehension of Employee Knowledge and Skills

Challenge 4. Scattered Resources and Poor Knowledge Management

How eLearning Can Help

To address these challenges, companies around the world are counting
on eLearning. 

eLearning refers to the use of digital technologies to deliver training and

development programs to employees. Digital solutions provide
numerous benefits for both businesses and employees. They help
employers and HR professionals create cost-effective, easily scalable,
and consistent training programs, and provide employees with a
comprehensive environment where they can acquire all the knowledge
and skills they need to do their jobs effectively.

Although there are many eLearning tools on the market, companies

mostly use learning management systems (89%) and authoring tools
(40%) to meet employee training needs.

What is an LMS?
This is a platform designed to make corporate training consistent,
well-organized, and readily accessible. It allows you to store all
your training materials in a single place, automatically assign them
to learners, and receive detailed statistics on their progress. 

Advanced LMSs offer additional features that can improve the

employee learning experience and provide more value to the
organization. Some examples include social learning, gamification,
mobile learning, and integrations with other tools, such as HRIS,
calendar, or CRM. 

What is an authoring tool?

This is software designed to create learning content, such as online
courses, video lectures, and quizzes.

Authoring tools typically come with an ample range of features,

allowing you to create content using ready-made templates, add
assessments, and publish courses to different platforms. Some of them
allow you to build branching scenarios, track analytics, add
gamification, or even incorporate VR and AR technologies.

There are many tools on the market. However, If you're creating

eLearning content for the first time, it's better to choose a solution that
is highly intuitive but can still implement all your authoring ideas.

For example, you don't need to be a designer or technician to create

professional-looking content with iSpring Suite. It works directly 

in PowerPoint and lets you create online courses, quizzes, role-plays,
video lectures, screencasts, and interactions in the blink of an eye.  

Once you install it on your computer, you will see the iSpring Suite tab in the
PowerPoint ribbon with all the available tools.

PowerPoint

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Workspace Snacks & Coffee Gym Lounge Room

Useful resourcesè

 What Is an LMS? Definition, Features, and Use Case

 What Is an Authoring Tool?

To see exactly how these eLearning solutions will help you with HR
and L&D needs, let's break down each challenge.

Challenge 1.

High Employee Turnover

 7

Staff turnover is the number of employees leaving your organization over

a certain period. This is what increasing turnover can lead to:

Higher workload. Those who stay are forced to do more

work until you find a replacement. Moreover, new
employees will not be able to work at maximum
efficiency from the first days at the company, so your
staff's productivity will definitely be reduced.

Extra costs. When people leave, it takes time 


to recruit, onboard, and train a replacement. 

In financial terms, total costs associated with

$ turnover range from 90% to 200% of the new

employee’s annual salary.

Negative brand image. High turnover lowers

morale and leads to employees potentially hearing
negative feedback from frustrated staff. So, high
turnover can not only demotivate your current
employees, but also hold you back from hiring top
talent in the future.

Solution

High Employee Turnover

 9

Quality onboarding

It's unlikely to get rid of turnover completely, but you can reduce 

it significantly. According to statistics, over 30% of new employees
quit within the first six months. This is a time when newbies need to get
all the knowledge and tools necessary for productive work. Therefore,
you should take an onboarding period seriously.  

The best way to make the onboarding experience faster and more
efficient is to implement an LMS. For example, with iSpring Learn, you
can create a comprehensive 30 or 90-day onboarding program:

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green) if it matches the
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Meet our team eCommerce Training for...

o lete before Dec 25,Completed
C mp 2019

4
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Business 3 hours • 25 modules • Completion Certificate

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 10

You can upload all the materials new hires need to study and courses they
need to take, such as those on the company's products, values, and internal
regulations onto the platform, combine them into a step-by-step learning
track, and assign it to all new arrivals. 

You can also create different learning tracks for each department and add
specific courses to them, such as social media strategies for the marketing
department or the secrets of effective client communication for the sales
team's newcomers.

With the iSpring Learn LMS, your onboarding will be:

Straightforward. If you combine onboarding courses

into learning tracks, employees will proceed through
them sequentially: they won't get confused with a bunch
of different courses. Plus, you can set the track up so that
each course will open only after the previous one has
been completed.

Automatic. Onboarding will take place without your

constant involvement: the system will notify new
employees of assigned courses, remind them of
deadlines, and schedule meetings with a mentor or
supervisor. You can also create such a program just once
and assign it to each new employee automatically when
they are added to the LMS.

Measurable. You'll be able to monitor your employees'

progress in real time with easy-to-read reports. In this
way, you’ll be able to spot those who encounter
difficulties easily and provide them with help.
 4

iSpring Learn LMS

Automate corporate training and improve
empolyee performance.

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eCommerce Training 101 Complete before Dec 25, 2019

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Challenge 2.

Employee Resistance
to Training

 13

Learner disengagement can be a huge obstacle to effective employee

training. If you've never been in the HR field, you might think that employees
generally aren't fans of training. But that's not actually the case.

According to a Gallup report, 59% of millennials consider learning 


and development opportunities to be extremely important when applying
for a job. However, as our research has shown, employees aren't always
ready to invest their time and energy into corporate training, mostly
because of a lack of time, useless materials, and boring learning formats. 

Solution

 15

Engaging training materials

Not all training topics have to be interesting by default, but that's 


no excuse for making the learning process unbearably boring.

Every third employee considers uninspiring content a barrier 


to learning. So, the first thing you can do is ensure that your training
materials are presented in an engaging manner. 

Play around with different formats. You can do this readily 


with the iSpring Suite authoring toolkit:

Resources Presenter Info

Slides

01. 02.
Stick to the plan Set up milestones 1. Your 7-day

WELCOME COURSE
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YOUR 7-day

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Rebecca Sharp, Marketing Manager
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 16

Slide-based courses

To provide employees with the basic information on any topic, you can
create an online course to that end. 

iSpring Suite makes this process extremely easy and fast. The authoring
toolkit comes with ready-made slide templates, so you just need to add
text and visuals.

Slide Templates — iSpring Content Library

Search

Slide type Space

Opening
Navigation
Sections
Content
Closing

Course Title Authors

70/30 Picture Left

Module Title Main Menu This template is used to represent a large amount of
text-based information. An image can be used to
complement the text, and helps learners better
remember the course material.

Insert
Main Menu Objectives
 17

Video presentations, lectures, and screencasts 

Sometimes it's better to show or tell, so enrich your training materials

with video or audio. With iSpring Suite, you can create a complete
video presentation by combining your webcam video with PowerPoint
slides or recording a separate video lecture on a topic.

Audio Tools Project - iSpring Cam Pro

Home Help Options

Volume 100%

Overwrite Change from Save on Remove

Computer Computer Noise
Audio Audio Effects Properties

12:08.5 / 23:18.1

4:37 4:38 4:39 4:40 4:41 4:42 4:43 4:44 4:45 4:46 4:47 4:48 4:49 4:50 4:51 4:52 4:53 4:54 4:55 4:56 4:57 4:58 4:59

For example, you can record screencasts and combine them with audio or
webcam video to show new hires how to navigate in HRIS, the task tracker,
or other software. Then, you can simply edit your video in a built-in editor:
delete unwanted fragments, add annotations, or provide automatic visual
hints.
 18

Smart quizzes

To perform a midterm or final knowledge assessment and check


if employees understand a product's features or company values correctly,
you can create smart quizzes. This tool offers 14 ready-made templates for
multiple-choice, sequence, and drag-and-drop questions, so you only need
to type in your questions and answer options, set scoring rules, and the quiz
is ready:
 19

Interactive role-play simulations

In addition to quizzes, you can quickly create role-play simulations to boost

employees' communication skills and let them practice conversation skills
in a safe-to-fail environment. iSpring Suite has an intuitive drag-and-drop
editor and offers plenty of ready-made objects, including characters,
backgrounds, and icons, to make this process easier.
 20

Mobile learning

When we interviewed employers around the world, 81% claimed their

employees are too busy to learn. So, the next thing you can do to increase
employee engagement is to let them learn on their schedule, on any device
they like. 

Choose an LMS that comes with a mobile app and allows employees 

to learn bite-sized pieces of information at their convenience: during
breakfast, on the subway, or before they go to sleep. For example, 

iSpring Learn's mobile app looks super intuitive and enables learners 

to take courses – even without an internet connection:

11:47 AM

My Courses
Assigned 4 Offline Completed 2

Continue training

Company Product Line

eCommerce Training for...

Value Proposition Design

 21

Individualized training programs

When training is one size fits all, it's unlikely to motivate learners 


for long. 32% of employers admit that their staff frequently neglects

training because it doesn't correspond to self-perceived competence. 

To make the training process more targeted, you can create learning

tracks for different positions or even individual employees based 


on their competencies and training needs.

Challenge 3.

Inaccurate
Comprehension 

of Employee Knowledge
and Skills

 23

Corporate training should be organized in such a way that it's possible

to collect detailed statistics on learners’ progress at any time. A serious
approach to employee evaluation has lots of potential benefits:

Helps identify areas for improvement. Over 70% of

employers name skills gaps as the top indicator that
necessitates training. When you have reliable tools to
assess employees’ training progress and overall
competency, you can provide more focused corporate
training to address weaknesses.

Improves learners' engagement. If you track training

regularly, learners aren't likely to ignore it. Plus, if an
employee is not performing well, you can assign them
individual courses to fill in their knowledge gaps or
conduct 1:1 review sessions. Such an approach will help
them perceive training as more than a formality and
make them feel more committed to their jobs.

Increases ROI. If you evaluate training effectiveness

and employee proficiency regularly, you can provide
better experiences to learners and realize a return on
the investment in training in the form of high
productivity and strong employee competencies..
Solution

 25

Detailed LMS reports

If you conduct employee training programs via an LMS, you'll keep

track of completion rates and assessment scores with ease to
understand where your training program might be falling short.

iSpring Learn provides you with over 20 reliable reports on groups,

departments, and individual users. You can track how they perform in
courses, learning tracks, or separate quizzes, and get automatic email
notifications when learners complete a quiz or assigned material.

Learner Progress

Add Filter Enrollment type: All Learning Item Name: All Start Date: Last 90 days Export

Trained ? Passed Failed In Progress Not Started Overdue

65.3% 213 28 28 171 18

Learners selected: 1
Learner Results
Learner's Enrollment History Edit User

Full Name Department Trained Enrollments Completed In Progress

Robert Lamb Sales 92.4% 27 26 1

Michelle Norman Tech Support 85.5% 26 24 2
Alisha Mills Sales 84.2% 24 22 2
Kristina Hunt Logistics 81.7% 28 24 1
OS Owen Manning Logistics 75.2% 28 22 2
 26

360-degree evaluation

To prepare for audits, find weak points, or spot those who deserve

a promotion, HR and L&D departments should assess personnel
beyond the training process. One of the most progressive ways 

to get a clear picture of employees’ true competencies is to conduct
a 360-degree appraisal. This approach helps evaluate personnel
from different perspectives: find out how they perceive themselves
and collect feedback from their inner circle. 

iSpring Learn enables you to launch such a survey online. 


The platform gathers anonymous inputs from an employee's
coworkers, subordinates, and supervisors and, as a result, 

provides you with a detailed competency radar chart:

 27

Back to Review

Timothy Miller
Job title: Manager Performance review: Manager
Department: Sales Office Review period: 9/2/2021-9/20/2021
Assessment manager: David Watson

Competency Radar Chart

The diagram shows scores given by each reviewer group across all competencies. It allows you to identify gaps between the scores of different groups.

Self Manager Peers Direct Reports Average w/o Self Average Score Required Level

Performance management
Planning and
Change management
organization
4

Creativity and Decisiveness

2
innovativeness and initiative

Training and research Teamwork

Self-development Communication

OS

The LMS will do everything for you: there's no need to query

employees in person and analyze feedback manually. Instead, you
can focus on making decisions based on the assessment results and
map out personal development plans.

Challenge 4.

Scattered Resources

and Poor Knowledge

Management

 29

In mid-sized companies or large enterprises with branches scattered over

a large area and lots of remote workers, the question often arises: How 

is it possible to keep employees on the same page when they're not 

in the same place? 

In order to organize their collaboration successfully, you need to be 100%

sure that everyone has the same access to resources and current data.
This task may seem difficult, but with the right technology, it's entirely
achievable.

Solution

 31

Knowledge base in an LMS

The easiest way to provide employees with the same documents,

handbooks, employment Q&A, and anything else they may need 


is to create a knowledge base in your LMS. This is your corporate wiki —

an online library where you can access, manage, share important

information, and be confident that:

All information is in one place. Employees won't use

outdated regulations or spend hours searching for a

document. A knowledge base with data from all

departments is organized and accessible 24/7.

Employees don't make mistakes. If the community

manager forgets how to prepare the webinar room

or the HR newbie is confused about what to ask at

the initial interview, they can easily find this

information in the knowledge base.

Everyone works according to common standards.

This eliminates confusion and helps employees work

as a well-coordinated team.

iSpring Learn comes with a knowledge base where you can store any

material, from text files and presentations to videos and links to web pages.

Your employees will have access to all documents using any device and will

be able to download any material they need.

 32

Corporate news feed

The LMS also has a built-in news feed, so you can share and promote any
news with all employees in a way that’s simpler and smarter. Your staff will
learn about product releases and internal company changes immediately,
get announcements about upcoming events, add reactions to the news,
and be more involved in what's going on at the company.

My Courses My Trainings Catalog News Org Chart Knowledge Base

Go to News Nov 1, 2022

Clean Beaches Weekend

Dear colleagues, it’s time to visit our beautiful beach and ensure it stays clean, safe, and
lovely for generations to come.

Join us at the end of this week — we invite you to remove litter from around the coast after
the end of the bathing season.

The event will take place on Saturday and Sunday, from 10 am. See you there!

Applause 16

41

Search by news... NY

Newsfeed
News Create
News

Banners Thumbnail Title Created by Published Reactions

Business process modeling. Pt. 2 You Nov 1 —

База

The top leader meeting is coming soon You Nov 1 –

The results of the general meeting You Oct 22 0

Our employees took part in the marathon Margaret Smith 8 окт. 41

16 8 12 0 5

Conference: Management and Effectiveness You Oct 10 327

The upcoming marketing campaigns David Wilson Oct 10 354

“Послушай!” — подкасты с экспертами Вы 7 окт. 215

109
 33

Summary
We hope this guide will help you address the most challenging

HR and L&D issues. Follow our blog to get more insights on how
corporate training can streamline your business outcomes.

To get more information about iSpring Learn’s features 


and decide if it meets your company goals, sign up for a brief
personalized LMS demo to experience our platform firsthand
and see if it's a good fit for your needs.

And if you want to dive into creating engaging learning

materials, download iSpring Suite and enjoy it for free 

for 14 days.

 34

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