56/795/CDV

COMMITTEE DRAFT FOR VOTE (CDV)

PROJET DE COMITÉ POUR VOTE (CDV)
Project number 56/60300-1/Ed.2
Numéro de projet
IEC/TC or SC: 56 Date of circulation Closing date for voting (Voting
CEI/CE ou SC: Date de diffusion mandatory for P-members)
2002-04-12 Date de clôture du vote (Vote
obligatoire pour les membres (P))
2002-09-13
Titre du CE/SC: Sûreté de fonctionnement TC/SC Title: Dependability

Secretary: Lindy Ellis, United Kingdom

Secrétaire: E-mail: [email protected]
Also of interest to the following committees Supersedes document
Intéresse également les comités suivants Remplace le document
56/724/CD - 56/758-758A/CC
Functions concerned
Fonctions concernées
Safety EMC Environment Quality assurance
Sécurité CEM Environnement Assurance qualité
CE DOCUMENT EST TOUJOURS À L'ÉTUDE ET SUSCEPTIBLE DE THIS DOCUMENT IS STILL UNDER STUDY AND SUBJECT TO CHANGE. IT
MODIFICATION. IL NE PEUT SERVIR DE RÉFÉRENCE. SHOULD NOT BE USED FOR REFERENCE PURPOSES.

LES RÉCIPIENDAIRES DU PRÉSENT DOCUMENT SONT INVITÉS À RECIPIENTS OF THIS DOCUMENT ARE INVITED TO SUBMIT, W ITH THEIR
PRÉSENTER, AVEC LEURS OBSERVATIONS, LA NOTIFICATION DES COMMENTS, NOTIFICATION OF ANY RELEVANT PATENT RIGHTS OF
DROITS DE PROPRIÉTÉ DONT ILS AURAIENT ÉVENTUELLEMENT WHICH THEY ARE AW ARE AND TO PROVIDE SUPPORTING
CONNAISSANCE ET À FOURNIR UNE DOCUMENTATION EXPLICATIVE. DOCUMENTATION.

Titre : CEI 60300-1, Ed.2: Gestion de la Title : IEC 60300-1, Ed.2: Dependability
sûreté de fonctionnement – Partie 1: management – Part 1: Dependability
Systèmes de gestion de la sûreté de management systems
fonctionnement

Note d'introduction Introductory note

Ce CDV a été préparé en prenant en compte les This Committee Draft for Vote has been
commentaires des Comités nationaux contenus prepared taking into account the comments of
dans le document 56/758A/CC the National Committees circulated as
56/758A/CC.

ATTENTION ATTENTION

CDV soumis en parallèle au vote (CEI) Parallel IEC CDV/CENELEC Enquiry

et à l’enquête (CENELEC)

FORM CDV (IEC)

2002-01-15
 
60300-1 Ed.2/CDV IEC – 2–

CONTENTS


Page

1 Scope .............................................................................................................................. 5


1.1 General .................................................................................................................. 5
1.2 Application.............................................................................................................. 5
2 Normative references ....................................................................................................... 5
3 Terms and definitions....................................................................................................... 6
4 Dependability management system .................................................................................. 7


4.1 General recommendations ...................................................................................... 7
4.2 Documentation recommendations ........................................................................... 8
5 Management responsibility............................................................................................... 8
5.1 Management function and commitment on dependability......................................... 8
5.2 Customer focus on dependability ............................................................................ 8
5.3 Dependability policy................................................................................................ 8
5.4 Dependability planning............................................................................................ 9
5.5 Responsibility, authority and communication ........................................................... 9
5.6 Management review................................................................................................ 9
6 Resource management .................................................................................................... 9
6.1 Provision of resources ............................................................................................ 9
6.2 Human resources.................................................................................................. 10
6.3 Infrastructure ........................................................................................................ 10

6.4 Work environment................................................................................................. 10
7 Product realization ......................................................................................................... 10


7.1 Planning of product realization.............................................................................. 10

7.2 Customer-related processes ................................................................................. 11
7.3 Design and development....................................................................................... 11
7.4 Purchasing and subcontracting ............................................................................. 11
7.5 Production and service provision .......................................................................... 11
7.6 Control of monitoring and measuring devices........................................................ 11
8 Measurement, analysis and improvement....................................................................... 12


8.1 General ................................................................................................................ 12

8.2 Monitoring and measurement ................................................................................ 12
8.3 Control of nonconforming product ......................................................................... 12
8.4 Analysis of data .................................................................................................... 12
8.5 Improvement......................................................................................................... 12
Annex A (informative) Dependability relationships ................................................................ 14


Annex B (informative) Process steps for managing dependability ......................................... 15




 
60300-1 Ed.2/CDV IEC – 3–

INTERNATIONAL ELECTROTECHNICAL COMMISSION

____________


DEPENDABILITY MANAGEMENT –


Part 1: Dependability management systems

FOREWORD


1) The IEC (International Electrotechnical Commission) is a worldwide organization for standardization comprising
all national electrotechnical committees (IEC National Committees). The object of the IEC is to promote
international co-operation on all questions concerning standardization in the electrical and electronic fields. To
this end and in addition to other activities, the IEC publishes International Standards. Their preparation is
entrusted to technical committees; any IEC National Committee interested in the subject dealt with may
participate in this preparatory work. International, governmental and non-governmental organizations liaising
with the IEC also participate in this preparation. The IEC collaborates closely with the International
Organization for Standardization (ISO) in accordance with conditions determined by agreement between the two
organizations.
2) The formal decisions or agreements of the IEC on technical matters express, as nearly as possible, an
international consensus of opinion on the relevant subjects since each technical committee has representation
from all interested National Committees.
3) The documents produced have the form of recommendations for international use and are published in the form
of standards, technical specifications, technical reports or guides and they are accepted by the National
Committees in that sense.
4) In order to promote international unification, IEC National Committees undertake to apply IEC International
Standards transparently to the maximum extent possible in their national and regional standards. Any
divergence between the IEC Standard and the corresponding national or regional standard shall be clearly
indicated in the latter.

5) The IEC provides no marking procedure to indicate its approval and cannot be rendered responsible for any
equipment declared to be in conformity with one of its standards.
6) Attention is drawn to the possibility that some of the elements of this International Standard may be the subject


of patent rights. The IEC shall not be held responsible for identifying any or all such patent rights.

International Standard IEC 60300-1 has been prepared by IEC technical committee 56:
Dependability.

The text of this standard is based on the following documents:

FDIS Report on voting



XX/XX/FDIS XX/XX/RVD

Full information on the voting for the approval of this standard can be found in the report on
voting indicated in the above table.

This publication has been drafted in accordance with the ISO/IEC Directives, Part 2.


The committee has decided that the contents of this publication will remain unchanged until
______. At this date, the publication will be

• reconfirmed;


• withdrawn;
• replaced by a revised edition, or
• amended.


 
60300-1 Ed.2/CDV IEC – 4–

Introduction
Dependability is a key decision factor in today’s global business environment. Dependability


affects product costs and processes. It is an inherent product design property influencing
product performance. Dependable product is achieved through implementation of
dependability disciplines in the early concept and design phases of the product life cycle to


provide cost-effective product operations. Like other technical and engineering disciplines,
dependability needs to be managed in order to deliver high value products to customers. In
the broadest sense, dependability reflects user confidence in fitness for use by attaining
satisfaction in product performance capability, delivering service availability upon demand,
and minimizing the costs associated with the acquisition and ownership throughout the life
cycle.


Dependability is the collective term describing the availability performance of a simple or
complex product. The factors influencing the availability performance of a product are the
reliability and maintainability design characteristics, and the maintenance support
performance. Annex A provides the dependability relationships. In many products, reliability,
maintainability, and availability rank amongst the dominant performance characteristics of
importance to the customers seeking cost-effective operation. Reliability and maintainability
are performance characteristics inherent in the product design. Maintenance support is
external to the product, and will affect its dependability. Maintenance support performance
reflects the ability of the maintenance organization to provide the necessary resources to
sustain a level of maintenance support effort to achieve system availability performance
objectives.

This International Standard provides general guidelines in establishing a dependability

management system to meet most organization or project needs. The structure of the
referenced dependability standards follows a “tool box” concept. The recommendations are

non-prescriptive to facilitate tailoring and effective implementation of dependability disciplines
in management. The top-level dependability management standard IEC 60300-1 is supported
by IEC 60300-2 providing references to application guides and methods. This “tool box”


concept helps standards users locate specific dependability application guides and relevant
methods to accomplish their respective project objectives.

This International Standard encourages innovation and flexibility in management and design
for product optimization with known constraints and technology limitations. It is aligned with
the ISO 9001:2000 and ISO 9004:2000 Quality Management Systems (QMS) structure to
facilitate incorporation of dependability activities in the overall management system.
Dependability activities complement QMS processes to achieve the desired levels of


reliability, maintainability, and maintenance support performance of products. The alignment

of IEC 60300-1 to ISO 9001:2000 and ISO 9004:2000 is necessary to link specific
dependability recommendations to relevant QMS processes. The major clauses in
IEC 60300-1 are cross-referencing ISO 9001:2000 and ISO 9004:2000 although some clause
headings may not be exactly the same. They address similar quality topics from a
dependability perspective.




 
60300-1 Ed.2/CDV IEC – 5–

DEPENDABILITY MANAGEMENT –

Part 1: Dependability management systems


1 Scope


1.1 General

This International Standard describes the concepts and principles of dependability

management systems. It identifies the generic processes in a dependability programme for
planning, resource allocation, control, and tailoring necessary to meet dependability


objectives. This standard deals with the dependability performance issues in the product life
cycle phases concerning planning, design, measurements, analysis and improvement.
Dependability includes availability performance and its influencing factors: reliability
performance, maintainability performance, and maintenance support performance.

This standard describes the fundamentals of dependability management systems and

provides general principles for organizations aiming to:

a) establish a dependability management system to achieve product dependability objectives;

b) determine the customer’s dependability needs and expectations and how to meet them;
c) assist planning and design of dependability programmes;
d) measure and improve the effectiveness of the dependability management system;
e) facilitate communications on dependability activities.

The intent is to facilitate co-operation by all parties concerned (supplier, organization and
customer) and foster understanding of the dependability needs and value to achieve the
overall dependability objectives.


1.2 Application

This standard is applicable for organizations wishing to establish and maintain a dependability
management system. It provides generic guidance for effective dependability management of
products, which may consist of a combination of hardware, software, and human interactions
and support activities. The objective is to ensure achievement of the dependability of the
product under consideration by addressing the essential dependability management
processes. These processes are generic and applicable to all organizations, life cycle phases,


and contract situations, regardless of type, size and product provided.

It is recognized that in certain circumstances, it may be inappropriate to include all the

clauses of this standard within a project or a contract. Accordingly this standard should only
be considered as forming part of a contract – however that contract may be formed – if the
parties to that contract explicitly call upon and refer to this standard (or parts thereof) and
require it to be included within the contract.


2 Normative references

The following referenced documents are indispensable for the application of this document.
For dated references, only the edition cited applies. For undated references, the latest edition


of the referenced document (including any amendments) applies.

IEC 60050(191):1990, International Electrotechnical Vocabulary – Chapter 191: Dependability

and quality of service


 
60300-1 Ed.2/CDV IEC – 6–

nd
IEC 60300-2 (2 Ed), Dependability management – Part 2: Guidance for dependability
programme management


ISO 9000:2000, Quality management systems – Fundamentals and vocabulary

ISO 9001:2000, Quality management systems – Requirements


ISO 9004:2000, Quality management systems – Guidance for performance improvement

3 Terms and definitions


For the purposes of this International Standard, the terms and definitions given in
IEC 60050(191) apply, together with the following particular terms and definitions.
ISO 9000:2000 is used as reference to quality vocabulary.

3.1
dependability
collective term used to describe the availability performance and its influencing factors:
reliability performance, maintainability performance and maintenance support performance
NOTE Dependability is used only for general descriptions in non-quantitative terms.

[IEC 60050, 191-02-03]

3.2
dependability management

coordinated activities to direct and control an organization with regard to dependability
NOTE Dependability management is part of an organization’s overall management.


3.3
dependability management system
management system to direct and control an organization with regard to dependability
NOTE 1 The dependability management system of an organization is part of its overall management system.
NOTE 2 The organizational structure, responsibilities, procedures, processes and resources used for managing
dependability are often referred to as dependability programme.

3.4


dependability plan
document setting out the specific dependability practices, resources and sequences of
activities relevant to a particular product, contract or project

3.5
product
result of a process


NOTE 1 There are four generic product categories, as follows:

– services (e.g. transport);
– software (e.g. computer program, dictionary);
– hardware (e.g. engine mechanical part);
– processed materials (e.g. lubricant).


Many products comprise elements belonging to different generic product categories. Whether the product is then
called service, software, hardware or processed material depends on the dominant element. For example the
offered product "automobile" consists of hardware (e.g. tires), processed materials (e.g. fuel, cooling liquid),
software (e.g. engine control software, driver's manual), and service (e.g. operating explanations given by the
salesman).



NOTE 2 Service is the result of at least one activity necessarily performed at the interface between the supplier
and customer and is generally intangible. Provision of a service can involve, for example, the following:
 
60300-1 Ed.2/CDV IEC – 7–

– an activity performed on a customer-supplied tangible product (e.g. automobile to be repaired);

– an activity performed on a customer-supplied intangible product (e.g. the income statement needed to prepare
a tax return);


– the delivery of an intangible product (e.g. the delivery of information in the context of knowledge transmission);
– the creation of ambience for the customer (e.g. in hotels and restaurants).
Software consists of information and is generally intangible and can be in the form of approaches, transactions or


procedures.
Hardware is generally tangible and its amount is a countable characteristic. Processed materials are generally
tangible and their amount is a continuous characteristic. Hardware and processed materials often are referred to as
goods.
NOTE 3 Quality assurance is mainly focussed on intended product.


[ISO 9000, 3.4.2]
NOTE 4 In the context of dependability, a product may be simple (e.g. a device, a software algorithm) or complex
(e.g. a transportation system or an integrated network comprising of hardware, software and human elements and
support facilities and activities).

3.6
system
set of interrelated or interacting elements

[ISO 9000, 3.2.1]

NOTE 1 In the context of Dependability, a system will have:
a) a defined purpose expressed in terms of intended functions; and
b) stated conditions of operation/use
NOTE 2 The structure of a system is hierarchical.

4 Dependability management system

4.1 General recommendations



The organization should establish and maintain a dependability management system to direct
and control the dependability activities. The dependability management system of an
organization is part of its overall management system. Annex B provides generic process
steps for managing dependability.

The organization should:



a) identify the dependability functions and activities related to the needs of the organization’s
business;
b) establish dependability objectives and plan product life cycle phases as appropriate to
specific projects,
c) ensure timely implementation of relevant time-dependant dependability activities during all
applicable project phases;
d) determine criteria and methods for dependability assessment, evaluation and acceptance


of the product;
e) provide available resources and information necessary to support product realization by
implementation of relevant dependability activities in projects;
f) monitor the dependability activities, and measure and analyse the results for continual


improvement;
g) encourage collaboration of process applications (design, product realization, service
provision, etc. ) to maintain cost-effective operations;
h) foster supplier-organization-customer relationships to achieve overall project objectives



and customer satisfaction.

 
60300-1 Ed.2/CDV IEC – 8–

4.2 Documentation recommendations

The dependability management system documentation should include:


a) documented statement of dependability policy and objectives;
b) dependability plans;


c) dependability methods relevant to the organization’s project or business;
d) dependability records.

5 Management responsibility


5.1 Management function and commitment on dependability

The management function on dependability should be identified. Dependability management

system should form part of an overall management system and not taken independently as a
separate issue. Specific management roles and dependability objectives should be clarified in
relation to quality and other technical disciplines as necessary for the organization or project.
This is to achieve business needs and customer objectives, and continual improvement of the
organization. The management function on dependability should include:

– strategic planning for dependability;

– definition of a suitable organizational structure, including definition of responsibilities and
authorities for dependability tasks ;
– allocation of dependability resources;
– communication of dependability objectives and the benefits arising out of the dependability
activities;

– identification of responsibilities and authorities for dependability management and
activities;
– establishment of dependability policy, programmes and associated processes;


– implementation and control of dependability activities;

– assessment of dependability performance results;
– continual improvements of product dependability;
– systematic review of above.

Top management should provide evidence of its commitment and involvement in the
dependability management system to ensure its effectiveness and continual improvement.


5.2 Customer focus on dependability

Top management should ensure that customer needs and expectations for dependability are
determined, understood, and met by focusing on the objective of enhancing customer
satisfaction. Supplier–organization–customer dialogue should be sustained to ensure
dependability problems are promptly resolved and the dependability of product is continually


improved.

5.3 Dependability policy

Top management should establish a declared policy to ensure dependability commitments in



delivering products that meet dependability performance needs and provide customer value.
The dependability policy may form part of the management policy, or incorporated in the
quality policy.


 
60300-1 Ed.2/CDV IEC – 9–

5.4 Dependability planning

Top management should ensure that dependability planning is linked to the strategic business


plan and form part of the overall management plan. Dependability should be viewed as a key
business decision factor and technology enabler to deliver added value to customers. The
dependability plan should encompass customer feedback mechanisms to determine product


dependability performance. Dependability planning should examine some of the following
issues as appropriate:

– market needs and timing for dependability initiatives;

– dependability as a value added attribute of products providing a market advantage or
leverage;


– interactions between dependability management and other management processes;
– dependability design trade-off to optimize cost-effective solutions;
– regulatory and contract stipulations affecting cost-effective dependability performance;
– dependability competence development and maintenance of the organization’s resources;
– retention of knowledge base and intellectual properties;
– dependability information dissemination and feedback mechanisms;
– implementation of dependability plan and strategy;
– social benefits and environmental impact.

5.5 Responsibility, authority and communication

Top management should ensure that the responsibilities and authorities for dependability are
defined, communicated, and provided with sufficient resources. Specific dependability
functions and assignments to projects should be identified, and their interrelation with quality

and other technical disciplines should be communicated within the organization.

Where necessary the role of a management representative for dependability issues should be


designated to ensure customer needs and expectations on dependability are adequately

addressed. Internal and external communications on dependability issues should be identified
as part of the dependability planning process.

5.6 Management review

The dependability management system should be reviewed regularly to ensure its continuing
suitability, adequacy and effectiveness. Management review may be combined with other


continual improvement activities. Top management should conduct the management review to
determine if the organization’s dependability policy and objectives are met. Relevant
dependability information should be made available at the management review meetings for
decision-making. Recommendations on dependability improvements and proposed changes in
the dependability management system should be presented for the review. Decision and
action items resulting from the management review meetings should be recorded for reference
and follow-up.


6 Resource management

6.1 Provision of resources



The organization should determine and provide the resources needed:

a) to implement and maintain the dependability management system and continually improve
its effectiveness;
b) to achieve and enhance customer satisfaction by meeting customer needs and



expectations on dependability.
 
60300-1 Ed.2/CDV IEC –10–

6.2 Human resources

Personnel assigned to dependability projects or performing specific dependability activities


should be competent based on appropriate education, training, skills and experience.

Personnel responsible for dependability should be encouraged and provided with the


opportunity to continuously improve their knowledge and competence through training and
education. Their dependability knowledge and competence should be kept current and up-to-
date to enable adaptation to business and market changes. A human resource review process
should be in place to determine the need for appropriate competence enhancement, personal
development, and to prepare the employees for assuming additional responsibilities.


6.3 Infrastructure

The organization should determine, provide and maintain the infrastructure needed to achieve
long-term dependability goals and short-term project objectives reflecting the organization’s
dependability policy.

Infrastructure includes, for example:

a) workplace, facilities and utilities to support dependability activities;

b) information systems to facilitate dependability data capture, dissemination and archiving,
and use of data;
c) security systems to protect information and intellectual properties;
d) processes for contracting out non-core support activities.

6.4 Work environment


The organization should establish and maintain a work environment to encourage continual
learning, leadership training and team building, and continual process improvement according
to the organization’s business needs. Dependability as a key business factor should be taken


into consideration in the work environment.

7 Product realization

7.1 Planning of product realization

The organization should plan and develop the processes affecting dependability consistent


with the product objectives or specification. Appropriate dependability programme activities

should be implemented in each product life cycle phase. The dependability programme
activities should be integrated with other elements of the product development and production
processes and the operational activities of the organization for cohesive project effort. The
extent and contents of a dependability programme should be governed by the particular needs
of the project. This content includes the specific constraints and the criticality of dependability
application of the actual product.


NOTE Guidance for developing a dependability programme is provided in IEC 60300-2.

In planning for product realization, the organization should determine where appropriate:

a) the dependability objectives for the product;



b) the methods and processes to be applied to meet the dependability objectives;

c) the need to establish specific processes affecting dependability due to technology
limitations and application constraints;
d) the verification and validation methods and relevant criteria for product dependability
evaluation and acceptance;



e) the need for dependability documentation and records.

 
60300-1 Ed.2/CDV IEC –11–

7.2 Customer-related processes

The organization should determine:


a) the dependability needs and objectives in conjunction with the customer reflecting the
market or business strategy;


b) the statutory and regulatory requirements governing the use and applications of the
product;
c) the expected end use conditions and application environments affecting the dependability
performance of the product.

The organization should ensure that dependability objectives are defined and the


organization’s ability in meeting those objectives is assessed. A dependability review process
should be put in place and reviews conducted at specific product life cycle phases to facilitate
evaluation and acceptance of the product. Dependability records should be maintained for
product validation and acceptance. Relevant information associated with the product
dependability should be communicated to the customer on a timely basis. Customer feedback
on dependability issues should be reviewed for problem resolution and continual
improvement. Customers should be advised of any planned product discontinuance.

7.3 Design and development

The organization should plan and control the design and development activities affecting
dependability of the product. Design inputs and outputs should be reviewed, evaluated and
records maintained. Design changes or modifications should be controlled. Dependability
issues impacting production, service operations, maintenance support, and product disposal
or possible reuse should be identified, documented and resolved as early as possible. Project
risk assessment and life cycle cost analysis should be initiated where applicable and

appropriate to ensure dependability performance is optimized with given life cycle cost
constraints.

7.4 Purchasing and subcontracting



The organization should ensure that purchased and subcontracted product conforms to
specified dependability criteria. Supplier selection should be initiated. Supplier qualification
should form part of the purchasing and subcontracting process. Where necessary, relevant
dependability data and history of the product should be obtained and assessed to validate that
its dependability could meet end use environment. Supplier communications should be
established to ensure a collaborative effort and sharing of dependability information relating to
the purchased and subcontracted product.


7.5 Production and service provision

The organization should plan its production and service provision processes for control of
dependability performance. Where applicable dependability testing and validation of the
product at specific stages of assembly and product integration should be conducted to ensure
product conformance prior to release or delivery. Product identification should be initiated
where appropriate for control of product versions to ensure product traceability. The


organization should establish a supply-chain management process to facilitate procurement,

and contracting of the project work. Where applicable, customer property should be identified
and protected against damage, misuse or lost. All incidents related to the customer property
should be reported to the customer for action and resolution on a timely basis. Where the
product has degradation or shelf life limitation, preservation process should be initiated to


monitor and record its status and conditions.

7.6 Control of monitoring and measuring devices

Dependability testing and measurement relies on the accuracy of instrumentation and



measuring devices. The organization should establish processes as part of the QMS for
control and calibration of monitoring and measuring devices. Primary test equipment and
 
60300-1 Ed.2/CDV IEC –12–

software test algorithms for product dependability evaluation and performance validation
should be calibrated and traceable to established standards. Calibration records for
monitoring and measuring equipment should be maintained.


8 Measurement, analysis and improvement


8.1 General

The organization should plan and implement processes to monitor, measure, analyse and
improve the effectiveness of the organization's dependability management system and the
dependability of its products. Early focus on design for dependability should be initiated as


appropriate to the product life cycle phases.
NOTE Guidance for quality management system performance improvement is provided in ISO 9004. Guidance
for product dependability improvement is provided in IEC 60300-2.

8.2 Monitoring and measurement

The organization should initiate processes for:

a) determining customer satisfaction by monitoring customer feedback and complaints;

b) validating the status and effectiveness of the dependability programme by suitable
assessment or survey methods;
c) measuring the product performance for acceptance at various phases of the product life
cycle to determine design adequacy, yield and throughput, effectiveness in operation and
maintenance, efficiency in logistic support. Typical product performance data needed for
dependability assessment include the following:
– reliability evaluation and verification;

– systems integration test results;
– product acceptance records;


– system operational records on failures, malfunction, or degradation;

– maintenance service records;
– logistics support.

8.3 Control of nonconforming product

The organization should establish a process for controlling nonconforming product.



Nonconforming products such as products with excessive early failures, design defects, or
abnormal wear-out should be identified and controlled for dependability management review
and resolution.

8.4 Analysis of data

The organization should establish a process for data collection, analysis and reporting. The
analysed data should be interpreted to provide information on items such as customer


satisfaction, supplier quality, product dependability, performance trends and

corrective/preventive action recommendations as appropriate.

Dependability analysis results should be documented and used to support management

decisions on projects.


8.5 Improvement

The organization should continually improve the effectiveness of the dependability

management system through implementation of dependability policy and strategic plans, use



of suitable assessment or survey methods and the analysis of relevant dependability data,
 
60300-1 Ed.2/CDV IEC –13–

management of nonconformity through preventive and corrective actions and review

processes. Improvement records should be maintained to establish trends.











 
60300-1 Ed.2/CDV IEC –14–

Annex A
(informative)
Dependability relationships


Dependability is a collective term used to describe the availability performance and its


influencing factors: reliability performance, maintainability performance and maintenance
support performance. [IEC 60050, 191-02-03]

Availability performance is the ability of an item to be in a state to perform a required function

under given conditions at a given instant of time or over a given time interval, assuming that
the required external resources are provided. [IEC 60050, 191-02-05]


Reliability performance is the ability of an item to perform a required function under given
conditions for a given time interval. [IEC 60050, 191-02-06]

Maintainability performance is the ability of an item under given conditions of use, to be

retained in, or restored to a state in which it can perform a required function, when
maintenance is performed under given conditions and using stated procedures and resources.
[IEC 60050, 191-02-07]

Maintenance support performance is the ability of a maintenance organization, under given

conditions, to provide upon demand, the resources required to maintain an item, under a
given maintenance policy. [IEC 60050, 191-02-08]







 
60300-1 Ed.2/CDV IEC –15–

Annex B
(informative)
Process steps for managing dependability


The process steps for managing dependability consist of a sequence of activities that could be


applied to any phase of a product life cycle. The feedback loop to the various process steps
permits continual improvement where appropriate.

A product life cycle consists of the following phases:

– concept and definition;
– design and development;


– manufacturing;
– installation;
– operation and maintenance;
– disposal.
NOTE Applicable dependability standards to each process step are provided in IEC 60300-2.