The FARNEK Company Profile 2022 Updated
The FARNEK Company Profile 2022 Updated
The FARNEK Company Profile 2022 Updated
PROFILE
The leading provider of
sustainable and technology
driven Total Facilities
Management Services in
United Arab Emirates
Our team of over 9,000 skilled professionals offer streamlined solutions for Aviation,
Hospitality, Banking, Retail, Telecom, Residential, Commercial, Infrastructure,
Government, Education, Leisure, and Entertainment.
Purpose Statement
“To work smart, be green and deliver outstanding service
for our customers and their facilities”
Our Portfolio
INNOVATION
Our approach in creating sustainable
value for our stakeholders
LEARNING
We never stop learning
TEAMWORK
We are one team with one purpose
INTEGRITY
We carry out our business with honesty
and consistency
RESPECT
We treat all people and the planet with respect
and dignity. We do our best to conserve resources
on a personal and professional level
800-FARNEK (327635)
CEO Statement
MARKUS OBERLIN
Our highly skilled workforce has grown to over 9,000 employees and
we have now opened new offices in the Northern Emirates,
supplementing our existing offices in Abu Dhabi and Dubai. We have
also invested over AED 200 million into a new state-of-the-art staff
accommodation centre in Dubai Investments Park.
Markus Oberlin
CEO
"As part of our determination to address climate change, we are ramping up our
efforts to measure, track and report our greenhouse gas (GHG) emissions. Our
goal is to create aspirational yet achievable plans that are based on scientific
evidence to minimise our carbon footprint. We have agreed to share our
strategy with the UAE government supporting the nation's net zero 2050
commitment."
800-FARNEK (327635)
The History YEARS OF MAKING
HISTORY TOGETHER
1980
FADEL & NICK ESTABLISHED
FARNEK IN UAE
First contract was Deira Tower offering cleaning
& security services
HO located in Deira
45 staff 2002
WON THE EMIRATES DNATA CONTRACT
2005
MARKUS OBERLIN APPOINTED AS
GENERAL MANAGER
Joined from Avireal, Switzerland
2006
REBRANDED TO FARNEK AVIREAL
FARNEK
2007
SHARES:
51% Al Nabooda
49% Avireal
700 staff
LAUNCHED MAINTENANCE SERVICES
2011
a Swiss non-profit organization which assists individuals and
companies reduce their carbon emissions and provide them
carbon off-setting solutions.
2012
Won Ubora contract REBRANDED TO FARNEK
Green FM Company of the year
Farnek become an independent company
Won Movenpick Contract
Brand new building- Farnek Village
2013
ACQUIRED HITCHES & GLITCHES
HOME MAINTENANCE COMPANY
Won DU contract
Opened in-house training center
2,500+ staff
FM award 2013 Finalist
2014
13 GREEN FM COMPANY & SUSTAINABILITY
INITIATIVE OF THE YEAR
Award:
Green-FM Company of the Year Won The Dubai Mall contract (CBFA)
Won Central Park contract
2016
Won Mashreq contract
Overall FM Company, Green FM company,
Sustainability Initiative, Cleaning Company &
CSR Company 2015
WON DUBAI PARKS & RESORTS CONTRACT
15
Won IMG Worlds of
Adventure contract
2018
Won Technology Implementation FM award 2017 &
2nd in Overall FM company & Sustainability
Initiative
2021
Won Aramco KSA Pavilion & Bahrain Pavilion - TFM contract
Won Sweid & Sweid TFM contract
Won contracts for sunset Hospitality
2023 JESS
22
WON EXPO CITY
Won Execujet
IDO - RAK
ANANTARA
Why
Farnek?
AT OUR CORE, WE EMBODY INNOVATION AND
SUSTAINABILITY WHILE WHOLEHEARTEDLY
EMBRACING OUR PASSION FOR ALL THAT WE DO
We're a multi-award-winning company, recognised for excellence in procurement management,
client & contractor relationships, sustainability initiatives, technology implementation, and more. Our
impressive list of accolades include the Sustainability Initiative of the Year award from 2019-2023,
Technology Implementation of the Year from 2017-2023, and distinction as the Total FM Company of
the Year in 2015 and again in 2023. We've even been named Dubai Chamber Advanced CSR Label FM
Company of 2020 and Best Employer Brand of 2016. Our commitment to environmentally friendly
practices has earned us the Green FM Company of the Year title in both 2013 and 2015, while our
dedication to corporate social responsibility was recognised with the CSR Company of the Year award
in 2015. Learn why we are consistently recognised as one of the top FM companies in the industry.
At our MEP centre, we prioritise efficiency and the maintenance best practice. Equipped with
assets, including split A/C’s, distribution boards, pumps, and associated systems, we are always
striving to identify new and innovative approaches to maximising our efficiency.
9,000+
INNOVATIVE 43+ YEARS OF
EMPLOYEES
FM SOLUTIONS EXPERTISE IN UAE
24/7
9,000+ 280
EMPLOYEES OWNED
ACROSS 50 NATIONALITIES VEHICLES
3,000+ 75+
CUSTOMERS
5 15
5 OFFICES 15 SITE OFFICES
CO2
Co2
WE CLEAN BIO-GAS INITIATIVE
CO2 NEUTRAL IN NEPAL
ZERO EMISSION
NET ZERO
100% ELECTRIC CAR
STRATEGY 2050
25% 5%
Reduce or Offset
Carbon Footprint by
800-FARNEK (327635)
Total Facilities
Management
AFTER 43 YEARS OF SERVICE EXCELLENCE,
WE HAVE ESTABLISHED OURSELVES AS THE
PREMIER INDEPENDENT TOTAL FACILITIES
MANAGEMENT COMPANY IN THE UAE.
Renewable
Waste
Energy
Management and
Consultancy
Consultancy
OUR SUSTAINABILITY
SERVICES
Energy
Green Globe
Management and
Certification for
ESCO Services
Hospitality
Farnek is an accredited ESCO, regulated by RSB and the Supervisory Bureau for Electricity and Water Sector, and approved by
the Supreme Council of Energy. We offer comprehensive energy management and engineering solutions to meet your needs.
Introducing CO2 Neutral Cleaning - a revolutionary cleaning system that evaluates the
carbon emissions and impact of every step in the cleaning process, resulting in a
precise carbon footprint assessment. By understanding your carbon footprint, you can
reduce energy, water, and material consumption, cut costs, and showcase your facility's
commitment to sustainability through innovative best practices. As the first of its kind
in the FM industry, CO2 Neutral Cleaning is leading the way towards a brighter, greener
future.
Sustainability
Is Part of Our
DNA
800-FARNEK (327635)
Our Portfolio
Snapshot
AVIATION EXHIBITION AND TRADE CENTER
EDUCATION
Ministry Of Education Lycee Francais JESS School Swiss International Abu Dhabi Dubai College
Sharjah School International School Scientific School University
Maintenance Services Security Services Cleaning and Maintenance Services TFM Services Security Services
Maintenance Services
REAL ESTATE
TFM Services Cleaning Services Security Services TFM Services TFM Services TFM Services
PROPERTY MANAGEMENT
GOVERNMENT
Dubai Police PMO Musanada NAS Sports Complex Ministry Of Economy GCAA
TFM Services Cleaning Services Maintenance Services TFM Services Cleaning Services Cleaning and
Maintenance Services
BANKING & FINANCE CONSTRUCTION
HOSPITALITY
Sonder Anantara Hotel Pearl Jumeirah Kempinski Hotel Hilton Hotel Millenium Hotel
Hotel
TFM Services Security Services Security Services Security Services Hospitality Services Security Services
Rafed Ajman DPRC Rehabilitation Saudi German Tatweer Healthcare Dr. Sulaiman Al Habib Al Wafi Food Products
Field Hospital Center Hospital Hospital Factory LLC (BRF)
TFM Services TFM Services Security Services Security Services Security Services Security Services
RETAIL TELECOMMUNICATIONS
Cleaning and Partner Sustainability Security Services Cleaning Services Security Services
Maintenance Services
800-FARNEK (327635)
Security
Services
WHAT DO WE OFFER?
We work closely with you and your teams to understand your immediate security needs
including threats and challenges, as well as future potential issues. We design
state-of-the-art infrastructure, supported by highly qualified personnel to ensure the
long-term security and safety of your company.
SMART WATCH
TECHNOLOGY
Our hi-tech control room operates 24/7, providing
TECHNOLOGY
round-the-clock monitoring and response to
emergencies across multiple buildings and sites
simultaneously. Our highly trained operators are in
constant radio contact with patrol staff and have
direct access to the police and other emergency
services. In addition to monitoring CCTV cameras via
remote wireless and broadband transmission, our
control room also responds to out-of-hours calls.
Rest assured, we maintain a seamless, reliable, and
efficient security service to protect your assets.
800-FARNEK (327635)
Hitches &
Glitches
HOME MAINTENANCE
COMPANY
In 2014, Hitches & Glitches joined the Farnek Group of companies and has since
become one of the UAE's largest independent maintenance companies for homes
and small businesses. With a commitment to reliability, quality workmanship, and
affordability, Hitches & Glitches began 15 years ago with just one vehicle and five
technicians. Today, we operate a fleet of over 75 vehicles and have a team of more
than 265 highly trained professionals, serving over 10,000 satisfied customers
across the country.
We also offer a growing range of smart home and lifestyle products, including WiFi
installations, remote monitoring sensors, and home security gadgets. Contact us
now and experience the Hitches & Glitches difference.
Handyman Electrical AC Repair DUCT Cleaning Deep Cleaning External & Internal
Window Cleaning
Home Appliance Plumbing Move In/ Carpet & Mold Laundry Duct
Installation Move Out Upholstery Cleaning Remediation Cleaning
Carpentry Painting Masonry Indoor Air Quality Data Center Car Park
Cleaning Cleaning
Fit Out & Drain Line Post Construction Drain Line Jetting
Refurbishments Cleaning Cleaning
Swimming Pool
Cleaning and Landscaping Façade cleaning
Maintenance
Inspection and Duct Inspection Mold Inspection Duct Leakage Thermal Imaging Water Testing
testing Services Pressure Testing
800-FARNEK (327635)
Specialist
Services
Discover the specialised cleaning services of H&G, including air duct cleaning,
indoor air quality testing, kitchen exhaust, water tank cleaning, and pipeline
disinfection. Experience our expertise in residential, commercial, and industrial,
with over 32 different types of services offered by our specialised cleaning
department. Our technicians are highly trained, certified by local authorities,
and comply with global industry associations to provide the highest quality in
health, safety, and environmental standards.
Our workforce combines experience with sound technical ability, for every
project. We also provide special services including data centre cleaning,
drain line cleaning, and post-construction cleaning.
H&G has all relevant local certifications including Dubai Municipality, Dubai
Police, RTA, Emirates Health Services, and Trakhees/ EHS. Additionally, our
company is internationally certified for HVAC system cleaning and mold
remediation to the ACR 2013 standards by NADCA. We also adhere to NFPA
and ASHRAE standards for the installation, inspection, and remedial work for
systems, ensuring the utmost quality & safety for our customers.
Quality Kitchen
Maintenance
Services
800-FARNEK (327635)
INTEGRATING PEOPLE, PROCESSES,
AND BUILDINGS THROUGH INTELLIGENT
AND CONNECTED PLATFORMS.
HITEK technology was established by FARNEK's leading industry experts with a
remarkable 40-year background in technical expertise and operational experience in
facilities management, hospitality, and technology infrastructure. We offer a wide
range of intelligent applications seamlessly combining people, processes, and
technology to empower our clients with digital, business, and technological
transformations. As the digital world progresses at an unprecedented pace, HITEK
dedicates itself to developing highly advanced connected, automated, and intelligent
solutions for resource-intensive industries. Our goal is to complement leaner and
sustainable operational processes, thereby improving productivity, reducing energy
consumption and costs.
Facilities, Contract, Location, Asset,
SLA, KPI and Office Management
SAAS application
CO2
Carbon Footprint Calculation Tool to
support businesses developing their
NetZero strategy
BIOMETRICS
(Facial Recognition system)
800-FARNEK (327635)
Health Monitoring and Communication
Tool for your employees
FlexiGuest
Hospitality Management System with mobility
solution for Customer and Backend Operations
integrated with booking engines
MyBuddy
Ability to Communicate and Train to your
workforce using multilingual solution,
connecting them to HR with AI ChatBot
CLEANING ON DEMAND
(COD)
800-FARNEK (327635)
FARNEK'S HOSPITALITY OFFERING IS TRANSFORMING
THE UAE MARKET WITH A STRONG EMPHASIS ON
INNOVATIVE TECHNOLOGY AND SUSTAINABILITY.
At Farnek, our skilled team boasts the technical expertise and professionalism
required to tackle any obstacles within the hospitality industry. From
outsourced facility management and manpower services, to specialized
cleaning, housekeeping, and guest relations, we offer tailored, cost-efficient,
and effective solutions to help hoteliers and restaurateurs overcome the
challenges of today's market. Our bespoke assistance ensures that your
operation runs smoothly, leaving you free to focus on what matters most:
providing an exceptional experience for your guests.
REINVENTING THE GUEST JOURNEY
Introducing Trendz - a fresh & dynamic brand developed by Farnek Hotel Management.
Our innovative hotel solutions go beyond traditional outsourced FM and manpower services.
We now offer an all-encompassing hospitality package, complete with superior management
consultancy, comprehensive reservations and sales, and creative marketing and PR services.
Discover how Trendz can elevate your hospitality business today.
Hotel Management
Housekeeping, engineering, and security services
Front Office
Reservations
Property Operations Maintenance & Energy Consultancy (POMEC)
Stewarding
Hotel Optimizer
WE CARE
At Farnek, our people always come first. As a service industry leader,
we are dedicated to ensuring the welfare and well-being of our staff.
That's why we offer a variety of recreational facilities, including a
fitness centre, time-out rooms, and organised team sports and
social gatherings. In addition to our in-house training and career
centres, Farnek also has a Happiness Society and hosts annual staff
events, Sportsfests, and Go Green campaigns.
With Farnek Buddy, our staff can stay on top of their training and
development needs. Trainers can push content directly to
employees, who will receive chat-like notifications indicating
timings for training sessions. Staff can also search for specific
courses and choose from a list of available options. Plus, quizzes
and tests can be conducted in a chat interface, and Farnek can
conduct happiness surveys and manage HR tasks.
OUR TRAINING
OUR STATE OF ART TRAINING CENTER AT
FARNEK VILLAGE
Trainers
10 A
Different Languages
20
Farnek training team is consisting of 10 trainers speaking more than 20 different
languages and all trained and certified by BICSc in commercial cleaning, Hospitality
and Healthcare sectors
Abu Dhabi | Ajman | Dubai (HQ) | Fujairah | Ras al Khaimah | Sharjah | Umm al Quwain