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    I Already Have All The Benefits I Need

    Uploaded by

    camilo madriz

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    © All Rights Reserved
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    I Already Have All The Benefits I Need

    Uploaded by

    camilo madriz
    39 views5 pages

    Original Title

    I already have all the benefits I need

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    © © All Rights Reserved

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    DOCX, PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    39 views5 pages

    I Already Have All The Benefits I Need

    Uploaded by

    camilo madriz

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 5

    I already have all the benefits I need / I already ha3ve a plan / Not Interested

    It's great that you have a plan, but remember: this is a free consultation that will take just a
    few minutes of your time. All we want to do today is to make sure that you get all the
    benefits that you are entitled to. Ok? Pause for an answer.

    1.1 If insists: I already have everything #2 / Not Interested #2


    Got it. What do you say if we can offer you additional benefits at a lower cost? Would you
    be interested in talking to my specialist? Pause for an answer.

    1.2 What do you do? What is this about?


    GOAL: We specialize in helping Medicare members review their coverage to ensure they
    have the lowest monthly premiums, prescription drug costs and help them lower any
    copayments or any out-of-pocket cost they may have.

    2. Do I have to change my plan? / I don’t want to change my plan.


    Yes, you would have to change your plan, but remember: this is a free consultation that
    will take just a few minutes of your time. All we want to do today is to make sure that you
    get all the benefits that you are entitled to. Ok? Pause for an answer

    3. I wanted to reach another company / I need to talk to another company / Is


    this XYZ company? / I am calling about…
    This is the Benefits Center. The number you’re calling might have changed or is not
    working anymore. What I can help you with, is verifying if you qualify for any of my health
    programs. This is a free consultation that will take just a few minutes of your time. Ok?
    Pause for an answer.

    3.1 IF THEY INSIST: I wanted to reach another company / I need to talk to another
    company / Is this XYZ company? / I am calling about…
    GOAL: As I mentioned, this is the Benefits Center and here we specialize in helping
    Medicare members review their coverage to ensure they have the lowest monthly
    premiums, prescription drug costs and help them lower any copayments or any out-of-
    pocket cost they may have. That’s what I can help you with. Ok? Go back to the script

    4. I want XXX benefit / I’m calling about XXX benefit I saw in the ad
    That is one of the benefits you could get this 2024. I just have to verify some info with you
    and I will transfer you to my specialist. He will review all plans available in your area that
    include this benefit. Ok? Go back to script

    DO NOT PROACTIVELY PITCH, BUT TRANSFER THE PROSPECT TO THE LS

     Flex Debit Card


     Healthy Food Card
     therapeutic shoes
     food stamps
     dialysis
     nursing care
     covid tests
     back brace
     smoking cessation
     counseling services
     QMB Program (to get help from your state to pay your Medicare premiums)

    4.1 What is the OTC card?


    It’s a prepaid card that you use to buy most health products, healthy groceries, and
    medications. The amount varies depending on the insurance carrier. My specialist will give
    you all the details. Ok? Go back to the script

    4.2 How much money can I get with Money Back / Healthy Food / Flex Debit / OTC
    card?
    The amount varies depending on the insurance carrier. I just have to verify some info with
    you and I will transfer you to my specialist. He will review all plans available in your area
    that include this benefit. Ok? Go back to script

    4.3 What is the Flex Debit card?


    You can use the Flex Debit card to purchase medical equipment and items. The spending
    amount will vary depending on the insurance carrier and type of plan. My specialist will
    give you all the details. Ok? Go back to the script

    4.4 I’m calling for my unclaimed reward voucher for $ XX / Subsidy check/
    Subsidy benefit / I’m calling about the $6k ad.
    That's not a benefit we're offering, but we have great benefits available for you this 2024 if
    you’re enrolled in Medicare. (OFFER MONEY BACK ON PART B USING 4.2) Go back to
    the script

    5. Who are you? / What is the name of your company? / What company is this?
    We are the Benefits Center. I´m a Benefits Coordinator. We are located in Florida and we
    work with the major and local insurance companies in the States. My job is to help you get
    all the benefits you are entitled to and you could be missing out on. Go back to the script

    5.1 * Prospect says: I want a plan with XXX.


    * You say: Let me be honest with you: I'm not sure if a plan from X is available in
    your area, but my licensed specialist will look at all your options. Go back to the script.

    5.2 * Prospect says: Who do you work with?


    * You say: We represent local and major carriers such as Aetna, Anthem,
    Humana, Wellcare and United Healthcare to name a few. Go back to the script.

    5.3 Do you work with XYZ company?


    Great question. I just have to verify some info with you and I will transfer you to my
    specialist so he can let you know, ok? Go back to Script
    Is that thru medicare, yes, do you have medicare part a and b
    Dooes it say medicare,

    6. I do not have time for this.


    I am sure you can spare a few minutes of your time if we can get you set with new
    benefits. Right? Pause for an answer.

    7. How did you get my number?


    We only have contact information from numbers looking for help online or by a call. Go
    back to the script

    8. You are a scam.


    I am not asking you for any kind of payment or sensitive info at this time. We help
    Medicare members review their coverage so they can get the best plans available. ¿Are
    you interested in this? Pause for an answer.

    9. Where are you located?


    We are located in Florida. Go back to the script

    10. What is your phone number/address?


    My Licensed Specialist will be able to provide this info, which is specific to your state. Let's
    complete the verification process and I will connect you to him. Ok? Go back to script

    11. I think I dialed the wrong number


    I hear you. This is the Benefits Center and today we’re helping Medicare members get
    additional benefits. Are you currently enrolled in Medicare? Pause for answer.

    12. I was talking to a specific agent / Transfer me to XXX


    I won't be able to transfer you to that agent. What I can do is verify your information and
    transfer you to my licensed specialist who can help you get additional benefits with your
    Medicare. Ok? Pause for an answer.

    13. I already went through this. / I’ve done this several times. / I don’t qualify
    Not all specialists do proper research on the benefits you could qualify for. Let me ask you
    some questions and transfer you to my specialist who will show you what options are
    available for you. Ok? (Go back to script)
    14. Why do you need my name?
    What I'm trying to do here is help you get additional benefits with your Medicare. To help
    you with this, let me have your first and last name, please. Go back to script

    Golden rule---enrolled in medicare


    Red white and blue medicare card must be received
    DOB
    State and zip
    Must be interested
    Disclaimer
    Qualyfieres
    Permiso para transferir-wrap up

    15. Are these benefits for free? / How much am I going to pay for this benefit?
    This is a free consultation and my Licensed Specialist will give you the details about the
    (AFTER
    cost and any payment associated with it. Ok? Pause for answer.
    USING THIS REBUTTAL, ASK PROSPECT AGAIN
    IF IS INTERESTED IN THE BENEFIT) Pause for an answer.

    16. Is this Medicare? / Are you Medicare? / Are you affiliated with Medicare? /
    Now Medicare calls people? / Why is Medicare calling people?
    No sir/ma’am. This is not Medicare and our company it’s not associated or affiliated with it.
    Go back to script
    Power of attorney, if it
    tony rivera
    tx
    12345

    17. Why do you want my DOB/ State of Residence/ Zip Code / I don’t want to give
    you my DOB / State of Residence / Zip Code
    Access to benefits may vary depending on your date of birth/area, so I want to make sure
    you get the ones you’re entitled to. My licensed specialist will give you all the details. Ok?
    So, what’s your Date of Birth / State of Residence / Zip Code?

    18. Why was I transferred to you?


    You were transferred to me so I can verify if you qualify for any of my health programs
    available in your area. This is a free consultation that will take just a few minutes of your
    time. (CONFIRM IF ENROLLED IN MEDICARE AND GO BACK TO SCRIPT)
    19. What is the Life Alert Device?
    It’s a device you can wear around your neck or clip it to your waist and if you have an
    emergency like a fall, you push the button and help will be in its way. Details on the type of
    devices you can get will be shared by my specialist. Ok?

    If the thrid party doesnt have the POA

    We need to have the permission from the

    Father and son

    Dismissed por no disposicionar y te puso en pause

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