Edith Chebet CV. 2024

CHEBET EDITH.
IT Support Specialist | Systems Administrator | Data Analyst

Mobile No: +254704311760 | Email: [email protected]
P.O Box 54-20400 Bomet
Linkedin: Chebet Edith
PROFILE SUMMARY
Ms. Edith is a highly skilled and dedicated IT Specialist with over 2 years of progressive experience in providing
comprehensive technical support and solutions. She is adept at diagnosing, troubleshooting and resolving complex
hardware, software, and network issues to ensure seamless IT operations. She is also proficient in managing and
maintaining IT infrastructure including servers, networks, and databases with a strong focus on security and
efficiency. Known for her excellent problem-solving abilities, strong communication skills and a commitment to
staying updated with the latest technological advancements, Ms. Edith has established a unique ability to steadfastly
manage duties and responsibilities accorded to her. She has proven track record of working collaboratively with
cross-functional teams to achieve organizational goals and deliver high-quality IT services. Aside from this, she
also possesses vast experience working with diverse cultures and orientations hence her ability to blend in any
organizational culture.
ACADEMIC QUALIFICATIONS
Kabarak University Moi Girls’ High School, Eldoret, Kenya
2019 – 2023: 2015 – 2018:
 Bachelor of Science in Information Technology.  High School Certificate
CONTINUOUS DEVELOPMENT CERTIFICATIONS AND TRAINING PROGRAMMES

Certifications Trainings
The World Bank Group Kenya Red Cross
 Certificate in E-Procurement Learning (ongoing)  Introduction to Data Analysis with Excel
WORK EXPERIENCE
1. IT Assistant (Temp)
International Centre of Insect Physiology and Ecology (ICIPE)
January 2024 – Date
Duties and Responsibilities
 Assist in diagnosing and resolving hardware, software, and network issues for end-users.
 Ensure software licenses are up-to-date and in compliance with icipe policies.
 Assist in the setup, configuration, and management of network infrastructure, including routers, switches, and
wireless access points.
 Diagnose and resolve network-related problems, ensuring minimal disruption to operations.
 Implement and manage data backup solutions to ensure data integrity and availability.
 Assist in the procurement and deployment of new IT assets, ensuring proper documentation and tracking.
 Document changes to IT infrastructure and systems, ensuring accurate and up-to-date records.
 Work closely with other IT team members to address technical issues and projects.
 Provide technical support for infrastructure upgrades, system migrations, and new technology deployments.
 Conduct training sessions for end-users on new systems, applications, and IT policies.
 Maintain an accurate inventory of IT assets and manage lifecycle processes.
 Support audits and assessments by providing necessary documentation and information.
 Document incidents and support requests helping maintain an accurate log of IT activities.
Key Achievements to date

 Assisted in optimizing the network configuration, resulting in a 25% increase in network speed and reliability
 Conducted training sessions for over 20 employees on new software applications, resulting in a 90% increase in
user competency and productivity.
 Created and maintained detailed technical documentation for IT processes and systems, resulting in a 40%
improvement in troubleshooting efficiency.
 Efficiently managed the setup and configuration of new hardware, including 15 computers and peripherals leading
to improved operational efficiency.
 Resolved over 100 technical support issues with a 95% satisfaction rate from end-users showcasing strong problem-
solving skills and a commitment to excellent customer service.
2. IT Assistant Attaché/Intern
Kenya Urban Roads Authority, Nakuru, Kenya
February 2023 to December 2023
Duties and Responsibilities
 Assisted with setting up new computers including installing operating systems and necessary software.
 Supported in generating reports on system performance, support tickets, and other IT-related activities.
 Assisted with data entry and basic database management tasks.
 Helped implement basic security measures such as updating antivirus software and applying security patches.
 Conducted research and analysis to support IT project planning and implementation.
 Engaged in continuous learning to understand new technologies and tools relevant to the organization’s IT
environment.
 Helped maintain an accurate inventory of IT assets including hardware and software.
 Assisted in organizing and managing IT-related documents and records.
 Identified issues that require higher-level support and escalate them appropriately.
Key Achievements
 Collaborated with cross-functional teams to support IT projects and initiatives demonstrating strong teamwork and
communication skills.
 Provided exceptional user support addressing over 30 technical inquiries.
 Demonstrated a commitment to professional growth by actively participating in training sessions, workshops and
certifications acquiring new skills in emerging technologies.
COMPUTING SKILLS
Systems: NMS, ERP, NAVISION, Remote Access Systems, Backup and Recovery Systems Expert
Programming: Advance Excel: Pivot Tables, Conditional Formatting, Filters and Slicers, Etc. Expert
Computer hardware/Special equipment: Remote connection, Network and Printer Management. Expert
KEY COMPETENCY AND BEHAVIOR SKILLS

 Technical Proficiency: I have a strong technical background and expertise in areas relevant to my role such as
programming languages, operating systems, networking, and security.
 Problem-Solving Skills: I am able to quickly identify and resolve technical issues often under pressure.
 Analytical Thinking: I possess the ability to analyze complex technical issues and data identifying patterns and
trends and use this information to make informed decisions.
 Communication Skills: I have the ability to communicate technical information clearly and effectively to both
technical and non-technical stakeholders. This includes writing technical documentation, explaining technical
concepts and providing user support.
 Database Management: I have an understanding of database concepts and experience with database management
systems such as MySQL, Oracle, or Microsoft SQL Server.
 Teamwork and Collaboration: I work as part of a team collaborating effectively with other team member,
supporting team members and working towards common goals.
 Customer Focus: I have a customer-focused mindset understanding the needs of end-users and ensuring that IT
solutions meet those needs effectively.
 Professionalism: I demonstrate professionalism in my work including being reliable, responsible and ethical. This
includes respecting confidentiality, following organization policies and maintaining a positive attitude.
REFEREES
Please feel free to contact the under mentioned regarding my competence, work ethic and performance.
1. Mr Osborn Okoyi || Senior I.T & Procurement Officer || International Centre of Insects Physiology and Ecology
(icipe), Nairobi Mobile number +254714114720 || Email address [email protected]
2. Mr Vincent Rop || ICT Director || Kenya Urban Roads Authority (KURA)

Mobile number +254723140385 || Email address [email protected]
3. Mr. Victor Mwenda Muriungi || Solutions Architect ||
Mobile number +254726261585 || Email address [email protected]

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CHEBET EDITH.

IT Support Specialist | Systems Administrator | Data Analyst

CONTINUOUS DEVELOPMENT CERTIFICATIONS AND TRAINING PROGRAMMES

Key Achievements to date

KEY COMPETENCY AND BEHAVIOR SKILLS

2. Mr Vincent Rop || ICT Director || Kenya Urban Roads Authority (KURA)

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