MZAMIL BUNDID Phone: +254723912020

Address: P.O.BOX 104352-00101 nairobi

Email: [email protected]

Hardworking and passionate recent graduate with strong organizational skills eager to secure junior
project manager position. | am a reliable employee seeking offering excellent communication and
good judgment. Organized and dependable candidate successful at managing multiple priorities with a
positive attitude. Willingness to take on added responsibilities to meet team and company goals.

Work Experience Majorel Kenya Limited FEBRUARY 2023 TO

NOVEMBER 2023
Customer Service Representative
Roles and Responsibilities included:
Client Interaction: Provided exceptional customer service by addressing inquiries,
resolving issues, and managing customer expectations through various
communication channels.
Problem Resolution: Analyzed and troubleshooted customer problems, ensuring
prompt and effective resolution while maintaining a positive customer
experience.
Documentation: Maintained detailed and organized records of customer
interactions, feedback, and issue resolutions for future reference and
improvement.
Communication Skills: Communicated effectively with customers, colleagues, and
other departments, both verbally and in writing, to convey information clearly
and professionally.
Conflict Resolution: Handled customer complaints and conflicts with diplomacy
and tact, aiming to turn negative experiences into positive ones.
Team Collaboration: Collaborated with cross-functional teams to escalate complex
issues, share customer insights, and contribute to continuous improvement
initiatives.
Quality Assurance: Participated in quality assurance processes to ensure that
customer service standards are consistently met or exceeded.
Adaptability: Quickly adapted to changes in products, policies, or procedures,
staying informed about updates and effectively implementing them in daily
interactions.
Customer Education: Educated customers on product features, usage, and best
practices to enhance their overall experience.
Time Management: Prioritized and managed multiple tasks efficiently, ensuring
timely responses to customer inquiries and adherence to service level
agreements.

Kwacha Group of Companies 2022

Data entry

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 Managing the group’s Communications and Online face.
Worked as a Junior data entry assistant.
Day to Day running of the Company.

Independent Electoral and Boundaries AUG 2022

Commission (IEBC)
Ward Based Voter Educator
As a voter educator for the Kenya General Election of 2022 , my roles included:
Raising awareness about the importance of voting: My primary role was to
educate individuals and communities of Garissa County ,Kenya about the
importance of voting and how it impacts their lives and the broader society.
Providing information on voting procedures: I was tasked with informing voters
on the various procedures involved in the voting process, such as voter
registration, early voting, and election day voting.
Educating voters on the candidates and issues: I provided objective and
nonpartisan information about the 2022 election candidates, their positions on
issues, and their qualifications.
Ensuring voting rights wereprotected: I educated voters about their
rights,including their right to vote without intimidation or harassment, and
helped them understand the voting laws and regulations that protect their rights.
Providing resources and support: I provided resources and support to voters who
faced barriers to voting, such as language barriers, physical disabilities, or lack of
transportation.

Vision Evergreen AUGUST 2019 - MARCH 2022

Co-founder

Co-founded Vision Evergreen, a non-governmental Organization spearheading

environmental sustainability and conservation with a particular focus on arid and
semi-arid areas in Kenya. Liaised with local schools and the town municipality in
Mandera town, Mandera County in tree planting projects as well as town cleaning
programs.
Developed and implemented performance improvement strategies and plans to
promote continuous improvement.
Completed paperwork, recognizing discrepancies and promptly addressing for
resolution.
Used critical thinking to break down problems, evaluate solutions and make
decisions.
Maintained energy and enthusiasm in fastpaced environment.
Used coordination and planning skills to achieve results according to schedule.

North Eastern Media and AUGUST 2018 - AUGUST 2019

Telecommunications Limited
Finance Intern
Prepared and posted financial journal entries using technically relevant software.

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 Accepted and processed account payments.
Used critical thinking to break down problems, evaluate solutions and make
decisions.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly
reporting.
Supported organizational account management duties under direct supervision.
Monitored and logged daily server tasks and reports.
Shadowed personnel to learn appropriate methods for solving customer issues
and troubleshooting technical problems.
Worked with high-performing teams in Agile environment.

Save the Children Kenya SEPTEMBER 2017 - MARCH

2018
Finance Intern
• Executing financial management and administrative processes and directly
reporting to the manager.
• Coordinated with the logistics and finance departments to focus on delivery of
quality and timely Outcomes .Shadowing members of the accounting team as they
performed their duties.
• Reconciled supplier accounts, invoice tracking and carried out financial tasks under
strict timelines.

Education University of Nairobi 2017-2022

Bachelor of Economics
Coursework included communication, development studies, risk management,
sociology and behavioral science, strategic management accounting,
entrepreneurship and innovation, foundation in computer systems and
computerized accounting.

Google 2022

Google Project Management Certificate

Gained an immersive understanding of the practices and skills needed to succeed
in an entry-level project management role
Gained skills on how to create effective project documentation and artifacts
throughout the various phases of a project
Learned Agile project management, with a focus on implementing Scrum events,
building Scrum artifacts, and understanding Scrum roles
Undertook strategic communication, problem-solving, and stakeholder
management through real-world scenarios

Alison 2022

Diploma in Project Management

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 Oxford HS College
Project Management

University of Virginia 2022

Fundamentals of Project Planning and

Management

Google Cloud ONGOING

Associate Cloud Engineer Certification

Skills Organizational Culture, Ms Office,Strategic Thinking and Planning

Project Management Stakeholder Management
Business Writing, Risk Management, Procurement,
Negotiation,Outstanding communication skills and Initiative.

Additional Underwent the Equity African Leaders Program (EALP), an internship-based

Information
leadership Development program that works to create a community of talented
leaders who are capable of solving the world's most pressing challenges.
Extensive volunteering and teaching experience including teaching business
studies and mathematics at local high schools in Habaswein, Wajir County.
Participated in school enrolment drives for local school-aged children in
Habaswein town organized by World Vision Kenya. The drive resulted in
hundreds of new enrolments in public schools over a period of one to two years in
the same area and improved literacy.
I also took part in debates and engagements organized by Route to Food
Organization which aimed at advocating for policies and measures to curb food
insecurity as well as ensuring safety of food. Very adept footballer who regularly
took part in university football and amateur football contests in Nairobi County.
| enjoy chess, hiking, leisure reading and travelling.

Referees
Referees
Lawrence Kisia
Quality Lead and Analyst
Majorel Kenya Limited
Nairobi. Tel : +254 704 807837

Didaboru Dida
Head of Training Department
Majorel Kenya Limited
Nairobi. Tel : +254 700 474256

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Khalid Abdikadir
Co-founder
Vision Evergreen
Tel +254729478967

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