Meghna Sivaram Resume

MEGHNA SIVARAM, CSSEGB |+91 9790963775 | megh.sivarad@gmail.
com
Certified Six Sigma Green Belt Program Manager skilled in managing functional projects related to
business operations with an analytical frame of mind and excellent problem-solving skills. Expertise
in program management, operations, change management, logistics, vendor management and
warehouse storage management
SKILLS:
1.Program Management 2. Stakeholder Management 3. Change Management 4. Vendor Management
4.Escalation Management 5. Data Analysis 4. Team Management 5. Warehouse Storage
Management 6. Business Operations 7. Reporting
TECHNICAL SKILLS
Microsoft Office Suite, Canva, Adobe Pro
CERTIFICATIONS:
Certified Six Sigma Green Belt (Cert No: 5032/IND/4990)
Career Essentials in Generative AI by Microsoft and LinkedIN
PROFESSIONAL SYNOPSIS
Program Manager, Amazon India Pvt Ltd May 2018 – Nov 2023
Linehaul Program Management
• Led the end-to-end implementation of the Amazon Transportation: Linehaul payments program, overseeing
vendor onboarding and payment processes nationwide
• Implemented process improvements and strategic initiatives, resulting in a significant increase in critical
program metrics from 54% to 75%
• Driving new product launch for vendors pan India related to payments to improve overall customer
experience for middle mile.
• Played active role in decisions on go to market strategy, phased onboarding of the new product to ensure
minimum network disruption and business impact.
• Coordinated effectively with cross-functional technical teams to address tool glitches, introduce new features,
and ensure seamless operations.
• Developed comprehensive Standard Operating Procedures, D-1 reports, and program metrics to monitor
progress and drive continuous improvement.
• Conducted root cause analyses to identify and resolve defects, thereby minimizing vendor escalations and
enhancing customer satisfaction.
• Held regular meetings with project stakeholders to evaluate progress, make necessary adjustments, and
maintain alignment with business objectives
• Proactively engaged with customers and clients to understand their business needs and requirements,
fostering strong relationships and delivering tailored solutions.
• Successfully resolved complex technical, financial, and operational issues through collaboration with team
members and senior management.
• Played a key role in vendor selection and management for program initiatives, ensuring strategic
partnerships and optimal performance.
• Actively participated in pilot tests, incorporating feedback and results to refine and enhance program
effectiveness.
• Demonstrated excellent written and verbal communication skills, producing compelling briefs,
memorandums, and analytical reports for business reviews.
• Awarded Builder’s Award for Q2’2023 for implementing change management for vendors pan India with zero
escalation.
• Recognized with the prestigious Rockstar Star award in Q2, 2022 for consistently delivering exceptional
performance.
Decree-UI – Worldwide Warehouse Storage Program Management

• Selected as the top two people to work with Amazon leadership to define warehouse storage policies and
product compliance across NA,EU and MENA regions.
• Proven experience in defining Worldwide Warehouse Storage Policy to automate decision making for
product handling in Fulfillment Centers.
• Responsible for Europe, North America, India, Middle East, Far East regions working in tandem with
stakeholders, consultants, program managers, compliance and business teams to execute storage policies.
• Skilled in requirement gathering, data analysis, rule writing, golden input testing and UAT testing to define
storage policies.
• Assisted in the formation of metrics to evaluate the process health and score card to measure performance
• Assisted in the creation of SOP, flowcharts creation to ensure clarity in the process.
• Received Quality Star for zero errors in all the tasks submitted.
• Received appreciation for the launch of North America (US and Canada), Europe and Far East regions.
Senior Associate, Amazon Development Centre India
Manual Classification – Compliance Operations and Audit
• Experienced in catalog product management, hazmat classification of products, researching documents so
as to increase customer experience with wide variety of selection.
• Mentor/train people to improve metrics (efficiency, quality) and progress to next level functionally by sharing
knowledge
• Drive continuous improvement, audits and documenting any issues/RCAs/action planning in functional area
and owns specific action or change recommended
• Proven expertise in working in ambiguous and critical environment to define problems and develop solutions
• Rewarded Ace of Spades for best performance
• Rewarded Quality Star for maximum productivity with 100% quality
Network Analyst, Ericsson Global India Sept 2014 - April 2018

Sprint, USA
• Regular interaction with the onshore customers to discuss or recommend the initiation of investigative and
corrective procedures to improve KPIs
• Proven experience in preparing presentations , dashboards , analysis of logs and large datasets to produce
meaningful data insights
• Single handedly led the Huawei NSN swap project for California market with complete success and
customer satisfaction
• Regular audit and error reduction in networks with the help of error logs. Also initiated automation process
which reduced the man-hours by 30%
Achievements:
• Builder’s Award for Q2’2023- Amazon India
• Rockstar Award for Q2’2022- Amazon India
• Quality Star Award Q2’2021-Amazon India
• Ace of Spades Award Q2 2019-Amazon India
EDUCATION
KERALA University June 2014
B TECH, Electronics and Communication Engineering 7.93/10
PERSONAL PROFILE
Passport No: P6557452
Language: English, Hindi, Malayalam, Tamil

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MEGHNA SIVARAM, CSSEGB |+91 9790963775 | megh.sivarad@gmail.

4.Escalation Management 5. Data Analysis 4. Team Management 5. Warehouse Storage

Management 6. Business Operations 7. Reporting

Decree-UI – Worldwide Warehouse Storage Program Management

Network Analyst, Ericsson Global India Sept 2014 - April 2018

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