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    Nasir khanCV

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    Ather Bhat
    This is a job application summary for a Customer Support Specialist role. The candidate has over 1 year of experience in customer support and has a proven track record of reducing response times and achieving high customer satisfaction ratings. They are currently pursuing a B.Tech degree and are looking to leverage their skills and experience to contribute to a dynamic customer support team.

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    Nasir khanCV

    Uploaded by

    Ather Bhat
    14 views1 page
    This is a job application summary for a Customer Support Specialist role. The candidate has over 1 year of experience in customer support and has a proven track record of reducing response times and achieving high customer satisfaction ratings. They are currently pursuing a B.Tech degree and are looking to leverage their skills and experience to contribute to a dynamic customer support team.

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    nasir khanCV

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    This is a job application summary for a Customer Support Specialist role. The candidate has over 1 year of experience in customer support and has a proven track record of reducing response times and achieving high customer satisfaction ratings. They are currently pursuing a B.Tech degree and are looking to leverage their skills and experience to contribute to a dynamic customer support team.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    14 views1 page

    Nasir khanCV

    Uploaded by

    Ather Bhat
    This is a job application summary for a Customer Support Specialist role. The candidate has over 1 year of experience in customer support and has a proven track record of reducing response times and achieving high customer satisfaction ratings. They are currently pursuing a B.Tech degree and are looking to leverage their skills and experience to contribute to a dynamic customer support team.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    NASIR HUSSAIN

    sopore baramulla j&k • 7006710138 • [email protected]

    SUMMARY
    Highly motivated and customer-focused Customer Support Specialist with one year plus of
    experience in delivering top-tier support services. Demonstrated ability to handle a high volume of
    customer inquiries via phone, email, and chat with professionalism and efficiency. Dedicated to
    continuous improvement and passionate about delivering an exceptional customer experience.
    Ready to leverage skills and knowledge to contribute to the success of a dynamic customer
    support team.

    WORK EXPERIENCE
    Herbalmax Healthcare Pvt, ltd June 2019 -July-2020

    Successfully reduced average response time by 20% through process improvements.


    Achieved a 95% customer satisfaction rating, consistently exceeding team targets.
    Trained and mentored new team members, improving overall team performance.
    Implemented a feedback loop that enhanced product features based on customer input.
    Troubleshoot and resolved customer problems, guiding them through solutions step-by-
    step.

    Associate Sales Executive Jan 2019 - June 2019

    Develop a deep understanding of the company’s products or services.


    Build and maintain relationships with prospective clients through regular follow-up.
    Provide product information and recommendations to customers based on their needs.

    EDUCATION
    B.Tech in Computer Science and Technology. Sep 2020 - Feb 2024
    BGSB University
    Rajouri J&K.

    Diploma Engineering Aug 2015 - Aug 2018


    Polytechnic college
    Kupwara J&K,

    ADDITIONAL INFORMATION
    Technical Skills: Technical Troubleshooting, MS Office, Ticketing Systems, CRM Software
    Proficiency
    Languages: English, Hindi, Urdu, Kashmiri.
    Awards/Activities: Received the Award for Hosting Alfresco Fiesta (the engineers carnival).

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