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    Naomi Murrey Customer Service CV

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    Peter Okoyo

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    © All Rights Reserved
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    Naomi Murrey Customer Service CV

    Uploaded by

    Peter Okoyo
    7 views1 page

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    Naomi Murrey Customer Service Cv

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    Copyright:

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    7 views1 page

    Naomi Murrey Customer Service CV

    Uploaded by

    Peter Okoyo

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    NAOMI MURREY CHEPCHIRCHIR

    CURRICULUM VITAE

    [email protected]

    PROFILE

    A dedicated and results-oriented customer service professional with experience seeking to leverage exceptional
    communication skills and a passion for helping customers to contribute effectively to your organization. Detail-
    oriented customer service representative with a proven track record of delivering high-quality service to diverse
    clientele.

    EDUCATION WORK EXPERIENCE


    College
    Komarock Modern Hospital, KENYA
    High School
    Primary School Senior Customer Care Representative (Oct 2023 – Feb
    2024)
    SKILLS Implemented effective de-escalation
    techniques to manage challenging situations
    Excellent customer service
    and diffuse tension.
    and communication skills
    Acted as a subject matter expert, providing
    Ability to work in a fast- guidance and mentorship to junior team members.
    paced environment Identified opportunities for process
    improvement.
    Strong multitasking and
    Utilize CRM software to maintain accurate
    organizational abilities
    patients’ records and track interactions

    Problem-solving
    Safari Park Hotel, KENYA
    Team collaboration and
    Customer Service Representative (Apr 2023 – Sep
    cooperation 2023)
    Attention to detail Provide frontline customer, addressing inquiries
    CRM software proficiency and and resolving issues in a timely and
    able to adapt to new professional manner.
    technologies Demonstrate empathy and active listening to
    understand customer concerns and provide
    appropriate solutions.
    ACHIEVEMENTS:
    Identified opportunities for process
    Recognized for consistently
    improvement.
    providing excellent customer
    service. Sambaza Stores Supermarket, KENYA
    Received positive feedback Junior Customer Service Representative (June 2021 – Feb
    2022)
    from customers for attentive
    Assisted customers with product inquiries, order
    and friendly service. processing, and returns.
    Demonstrate empathy and active listening to understand
    LANGUAGE customer concerns and provide appropriate solutions.
    English | Swahili Collaborate with cross-functional teams to escalate
    complex issues.

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