CH9 11 PDF
CH9 11 PDF
CH9 11 PDF
A commuter airline overbooks all of its flights by one passenger (i.e., the ticket agent will take seven
reservations for an airplane that has only six seats). The no-show experience for the past 20 days is
shown below:
Using the critical ratio P(d < x) ≤ Cu/(Cu + Co), find the maximum implied overbooking opportunity loss
Co if the revenue Cu from a passenger is $20.
Hint:
1. Fill in the following table to determine the probabilities and P(d<x) values.
2. If you overbook by 1, then what is the maximum and minimum value of P(d<x)?
P(d<x) must be between 0.3 and 0.55
3. Given P(d<x) ≤ Cu/(Cu + Co) and Cu=$20, how can you utilize your results from Hint 2 to
answer this question?
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Group B/E
Town and Country has experienced a substantial increase in business volume because of recent fare
wars between the major air carriers. Town and Country operates a single office at a major international
airport, with a fleet of 60 compact and 30 midsize cars. Recent developments have prompted
management to rethink the company’s reservation policy. The table below contains data on the rental
experience of Town and Country:
The daily demand appears to follow a normal distribution; however, it has been observed that midsize-
car customers do not choose to rent a compact when no midsize car is available. The discount rate is
available to persons who are willing to reserve a car at least 14 days in advance and agree to pick up
that car within 2 hours after their flight arrives. Otherwise, a nonrefundable deposit against their credit
card will be forfeited. The current reservation policy is that 40 compact cars are held for customers who
are willing to pay the full rate and 25 midsize cars are held for full rate–paying customers. Using yield
management, determine the optimal number of compact and midsize cars to be held for customers
paying the full rate.
Hint:
1. Determine P(d<x) for compact and midsize cars using the formula: (F is Full price, D is Discount
price).
2. You will determine the optimal number of compact and midsize cars using the following formula:
Optimal number = μ + σ*z
μ (Mean) and σ (Standard Deviation) are provided in the table above.
Use the Table below and your results from Hint 1 to determine z. You may then calculate the optimal
number.
Compact: Optimal Number = 50 +(-0.43)(15) ~ 44
Midsize: Optimal Number = 30 +(-0.68)(10) ~ 23
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Group C/F
Joe operates a canoe rental service on the Gualala River. He currently leases 15 canoes from a
dealer in a nearby city at a cost of $10 per day per canoe. On weekends, when the water is high,
he picks up the canoes and drives to a launching point on the river, where he rents canoes to
white-water enthusiasts for $30 per day. Lately, canoeists have complained about the
unavailability of canoes, so Crazy Joe has recorded the demand for canoes and found the
experience below for the past 20 days:
Hint:
1. Fill in the following table to determine the probabilities and P(d<x) values.
2. Given P(d<x) ≤ Cu/(Cu + Co), what are the values of Cu and Co?
Cu = 30 – 10 = 20; Co = 10
3. Determine the maximum value of P(d<x) using Hint 2. Utilize the Table in Hint 1 to determine
the appropriate number of canoes.
P(d<x) ≤ 20/(20+10) = 0.67 → 16 Canoes
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