Broadcom Support Portal

CONTENTS Get Started with the Broadcom Support Portal

Welcome
Welcome to the Broadcom Support portal—simplifying your support experience with a customized view of the
Create a Profile information, products, and services relevant to you.
Profile Builder

Pre-Login Complete the registration process or log in with your existing credentials the first time you visit the site.
For newly registering users: After you create your account, you will have access to services such as license keys,
Log In
product downloads, and case management.
My Dashboard
Navigation Panels To help you navigate the new interface, take a moment to review some key areas of the site:
My Profile
Request Site Access
FEATURE DETAILS
Set Notifications

Common Tasks Enable services by building your profile. Profile Builder provides access to specific information based on your business
Create a Case entitlements.
Profile Builder
View My Entitlements After you build a profile, you can access services such as case management, product downloads, and license keys.
Download Software

Access the Download Manager Pre-Login is the public landing page for Broadcom Support, containing several resource portals for information and
Pre-Login
support.
Generate License Keys

View Security Advisories

Home Home displays key widgets and statistics along with the status of each product entitlement.
Dashboard - Brocade Storage
Networking

Semiconductors & Brocade My Profile Use My Profile to modify your access and notification settings.
Support Services and Tools
Broadcom Support Portal
CONTENTS Create a Profile
Welcome
New users: Click Register from the top-right corner of the Pre-Login page. Enter your information, verify your
Create a Profile email address, and accept the terms of use.
Profile Builder

Pre-Login Profile Builder will open to guide you through rest of the registration process.
Log In

My Dashboard Profile Builder

Navigation Panels

My Profile Profile Builder enables 1. Click Yes, I want to Build

Request Site Access
access to information and my Profile to access Profile
Set Notifications resources based on your Builder:
Common Tasks business entitlements.
Create a Case
2. Select the checkbox for
After you build a profile, the appropriate product
View My Entitlements you can access services division(s) and complete the 
Download Software such as case management, required form(s).
Access the Download Manager
product downloads, and
license keys. 3. Click Submit.
Generate License Keys
Please allow up to 48 hours for
View Security Advisories your request to be processed.
Dashboard - Brocade Storage
Networking

Semiconductors & Brocade

Support Services and Tools


Broadcom Support Portal
CONTENTS Pre-Login
Welcome
The Pre-Login page contains several product and support resources. In order of appearance:
Create a Profile
Profile Builder • Product Communities: Discussions, Blogs, and Upcoming Events. Click View All to be taken to the Broadcom
Pre-Login Community site—designed by software division and organized by product.
Log In • Technical Documentation: Technical support documentation enhanced with search capability.
My Dashboard
Click View All to be taken to the Tech Docs portal—designed by software division and organized by product.
Navigation Panels
• Knowledge: A self-service knowledge base of issues solved by the help desk. Click View All to be taken to the
My Profile knowledge base search window.
Request Site Access

Set Notifications • Broadcom Software Partner Portal: Click Explore to be taken to the Agile Operations and Mainframe Software
portal for Broadcom partners.
Common Tasks
Create a Case
• Need Personalized Support?: Click Login to access the Support Portal.
View My Entitlements
• Education: Click Login to open the Enterprise Software Academy.
Download Software
• Ask our Virtual Agent: Click Chat Now to open a chat dialog with a virtual agent.
Access the Download Manager

Generate License Keys • Contact Us: Open the global support portal with access to global support numbers and request forms.
View Security Advisories

Dashboard - Brocade Storage Log In

Networking

Semiconductors & Brocade 1. Click Login from the top-right corner of the Pre-Login page.
Support Services and Tools
2. Enter your username, password, and click Sign In.
Broadcom Support Portal
My Dashboard
CONTENTS
My Dashboard displays widgets and statistics along with the contract status of your product
Welcome entitlements.
Create a Profile Below the featured statistics are widgets for trending support documentation, and KB articles. To find
Profile Builder an answer to a specific issue or question, click the info icon in the top-right corner of any widget.
Pre-Login
Tip: My Dashboard is configured by Divisions. Use the drop-down menu in the top right panel to change
Log In Dashboards.
My Dashboard
Navigation Panels Search a variety of knowledge The top navigation panel contains Search, Alerts,
repositories from one easy location. Download Manager, Division drop-down menu, and
My Profile Profile drop-down menu.
Request Site Access 
Set Notifications

Common Tasks
Create a Case
The left panel is
where common

tools and services
are organized. This
View My Entitlements menu is always
available and
Download Software serves as easy
access to important
Access the Download Manager resources.

Generate License Keys Tip: Use the top

button flyout to
View Security Advisories expand the menu
or hover over each
Dashboard - Brocade Storage icon to reveal each
Networking option’s name.

Semiconductors & Brocade

Support Services and Tools
Broadcom Support Portal
CONTENTS Home: Left Navigation Panel
Welcome
• My Dashboard: Return to your home Dashboard.
Create a Profile
Profile Builder • My Entitlements: View a comprehensive list of your entitlements.

Pre-Login • My Downloads: Downloads and solutions organized by version. My Cases: Jump to open, view, or update
support cases.
Log In
• Trials & Beta: Download and install any available beta or trial software.
My Dashboard
Navigation Panels • Documentation: Technical support documentation enhanced with search capability.
My Profile • Security Advisories: Obtain detailed information on security alerts organized by date.
Request Site Access
• Communities: Access Broadcom Software discussions, blogs, and upcoming events (Currently not available for
Set Notifications Brocade Storage Networking).
Common Tasks • All Products: View and search through a comprehensive list of all product offerings.
Create a Case
• Contact Support: Access a variety of support contact methods.
View My Entitlements

Download Software

Access the Download Manager

Generate License Keys

View Security Advisories

Home: Top Navigation Panel
Dashboard - Brocade Storage
Networking
• Search: Search across the entire site.
Semiconductors & Brocade
Support Services and Tools • Alerts (bell icon): View notifications for your entitlements in a particular product line.
• Download Manager (arrow icon): View the status of pending and completed downloads. The Download Manager
has been upgraded to a more fluid experience. Note: This feature is not currently available for VMware products.
• Division Drop-down Menu: Switch between product families.
• Profile Drop-down Menu: Access links to My Profile, Request Site Access, and Notification Settings.
Broadcom Support Portal
CONTENTS My Profile
Welcome
Access your profile by clicking on your username in the top-right
Create a Profile corner and selecting My Profile.
Profile Builder

Pre-Login My Profile displays your basic user information as well as a link to the
Profile Builder to update your services access.
Log In

My Dashboard
Navigation Panels

My Profile
Request Site Access

Set Notifications
Request Site Access Set Notifications
Common Tasks
Create a Case 1. Click on your username in the top-right corner 1. Click on your username in the top-right corner
View My Entitlements and select Request Site Access. and select Notification Settings.
Download Software 2. Enter the appropriate site ID or Serial Number 2. Click the appropriate switch icons to activate
Access the Download Manager and click Save. product notifications by alert type.
Generate License Keys

View Security Advisories

Dashboard - Brocade Storage

Networking

Semiconductors & Brocade

Support Services and Tools
Broadcom Support Portal – Common Tasks
CONTENTS Create a Case View My Entitlements
Welcome
Cases are opened and managed through the There are two ways to view entitlements:
Create a Profile Broadcom Case Management tool.
Profile Builder • Click My Entitlements from the left navigation
Pre-Login There are three ways to launch the case panel.
management tool:
Log In • Click the Contract Status widget from the home
My Dashboard
• Click My Cases from the left navigation panel. page.
Navigation Panels Case Management opens in a new tab.
The Entitlements page contains buttons for viewing
My Profile • Click the Case Overview widget from the home the following information:
Request Site Access
page. Case Management opens in a new tab.
Set Notifications • Entitlement Details: View status and start/
• Click the case icon from the My Entitlements end dates along with quick links to downloads,
Common Tasks
Create a Case portal. licensing, and cases.
View My Entitlements Click here to learn more about our Case • Product Details: Open the product landing page
Download Software Management Portal. containing knowledge base articles, webinars,
community posts, and technical documentation.
Access the Download Manager

Generate License Keys

Note: By default, only your Active entitlements
Q: Where are my cases?
A: The Case Management tool is display. Uncheck the Active option to view all
View Security Advisories entitlements.
specific to the selected division:
Dashboard - Brocade Storage
Networking • Broadcom Software
Semiconductors & Brocade • Brocade Storage Networking
Support Services and Tools
• Semiconductors
Broadcom Support Portal – Common Tasks
CONTENTS Download Software Access the Download Manager
Welcome
1. Click My Downloads from the left navigation There are two ways to access the Download
Create a Profile panel to open your available downloads. Manager:
Profile Builder

Pre-Login 2. Select the appropriate product to open the details • Click the Download History widget from the
view. Home page.
Log In

My Dashboard
3. Select the specific release and click Add to add • Click the arrow icon from the top navigation
Navigation Panels the specific software to the Download Manager. panel.
My Profile
Note: This feature is not currently available for
Request Site Access VMware products.
Set Notifications 4. Proceed to the Download Manager to complete Find the appropriate product and select the
Common Tasks the download process. preferred download method (HTTPS, SFTP, Token).
Create a Case

View My Entitlements

Download Software

Access the Download Manager

Q: Where is my product?
Generate License Keys A: The My Downloads page is
specific to the selected division.
View Security Advisories
Click the division drop-down
Dashboard - Brocade Storage menu from the top navigation
Networking panel to select the appropriate
Semiconductors & Brocade division.
Support Services and Tools
Broadcom Support Portal – Common Tasks
CONTENTS Generate License Keys View Security Advisories
Welcome
There are two ways to access license keys: Click Security Advisories from the left navigation
Create a Profile panel to open your available security advisories.
Profile Builder • Click My Entitlements from the left navigation panel
Pre-Login
and then click the appropriate entry or product to
view the license key.
Log In

My Dashboard
• For Brocade Storage Networking, License Portal is Q: Where are my Security
Navigation Panels also available via Quick Links on the Dashboard. Advisories?
A: The Security Advisories
My Profile Click here to learn more about the Licensing page is specific to the selected
Request Site Access
Management capacities. division. Click the division
Set Notifications drop-down menu from the top
navigation panel to select the
Common Tasks
Create a Case
appropriate division.

View My Entitlements

Download Software

Access the Download Manager

Generate License Keys

View Security Advisories

Dashboard - Brocade Storage

Networking

Semiconductors & Brocade

Support Services and Tools

Copyright © 2024 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.
All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. BRCM-Support-Portal-UG102 May 3, 2024
Broadcom Support Portal
CONTENTS Dashboard - Brocade Storage Neworking
Welcome Left Navigation
 The top navigation panel contains
Search, Alerts, Download Manager,
Create a Profile
Profile Builder
Panel Division drop-down menu, and Profile
menu. Locate Brocade here.

Pre-Login Access to primary tools, Search a variety of knowledge

services and information: repositories from one easy location.
Log In 
My Dashboard
• My Dashboard 
At a glace widgets with number of Open
Cases, Download statistics and Contract
Navigation Panels • My Entitlements Status.
My Profile
Request Site Access • My Cases

Set Notifications • Documentation  Critical Alerts for Technical Support

Bulletins and Advisories
Common Tasks • Security Advisories
Create a Case Quick Links
• All Products
View My Entitlements
• Contact Support
 Quick access to services,
guides and forms:
Download Software
Quick and easy access to Technical Docs • Brocade Support Link
Access the Download Manager available on our Public Website
(BSL)
Generate License Keys
• SAN Reports
View Security Advisories
• License Portal
Dashboard - Brocade Storage
Networking Knowledge articles trending or recently • Brocade Software Matrix
created. For more, click Browse All
Semiconductors & Brocade
• Brocade Products End of
Support Services and Tools
Life (EOL)
Legal Notices and access to our Online • TruFOS Certificate Request
Training and Education center
• Lifetime Warranty
Registration
Broadcom Support Portal
CONTENTS Semiconductors – Support Services and Tools
Welcome
This menu contains several product and support resources. In order of appearance:
Create a Profile
Profile Builder • Case Management: Access case management. Open, track, or update a support case.
Pre-Login • Product Downloads: Find product documentation for Semiconductors.
Log In
• Contact Support: Contact Semiconductors support teams.
My Dashboard
Navigation Panels

My Profile Brocade Storage Networking – Support Services and Tools

Request Site Access

Set Notifications This menu contains several product and support resources:
Common Tasks • Online Case Management: Access case management. Open, track, or update a support case.
Create a Case
• Software & Documentation: Access software and release notes. Public documentation is on broadcom.com.
View My Entitlements

Download Software • Knowledge Base: Access documentation, configuration guides, and technical details.
Access the Download Manager • Licensing Management: Generate license keys, guides, and licensing information—including TrueFOS
Generate License Keys certificate generation.
View Security Advisories • Brocade Support Link: Access BSL report configurations, scheduling deployment videos, and documentation—
Dashboard - Brocade Storage including ASC Gateway documentation and software downloads.
Networking
• SAN Reports: Obtain an accurate view of your SAN environment, time saving reports, enhanced change
Semiconductors & Brocade tracking, performance graphs, and topology diagrams.
Support Services and Tools
• Brocade G610 Registration: Register lifetime warranty serial numbers.
• Training & Education: Access training, education, and certification courses for Brocade products.