840D FBFE 0304 en

Description of Functions 03/2004 Edition
motion control
information system
SINUMERIK 840D/840Di/810D
Remote Diagnosis
RCS Host / RCS Viewer
Remote Diagnosis FE1
Interrupt-Controlled Email
Messaging: @Event FE2
RCS Host / RCS Viewer FE3
Motion Control Information
System
Remote Diagnosis
Description of Functions
References A
Index
Valid for
Control Software Version

SINUMERIK 840D 6
SINUMERIK 840DE (export version) 6
SINUMERIK 840D powerline 6
SINUMERIK 840DE powerline 6
SINUMERIK 840Di 2
SINUMERIK 840DiE (export version) 2
SINUMERIK 810D 3
SINUMERIK 810DE (export version) 3
SINUMERIK 810D powerline 6
SINUMERIK 810DE powerline 6
03.04 Edition
SINUMERIK Documentation
3ls
Printing history
Brief details of this edition and previous editions are listed below.
The status of each edition is shown by the code in the “Remarks” column.
Status code in the “Remarks” column:
A . . . . . New documentation.
B . . . . . Unrevised reprint with new order no.
C . . . . . Revised edition with new status.
If factual changes have been made on the page in relation to the same software
version, this is indicated by a new edition coding in the header on that page.
Edition Order No. Remarks

02.01 6FC5 297-0AF00-0BP0 A
11.01 6FC5 297-0AF00-0BP1 C
04.03 6FC5 297-0AF00-0BP2 C
03.04 6FC5 297-0AF00-0BP3 C
This book is part of the documentation on CD-ROM (DOCONCD)

Edition Order No. Remarks
03.04 6FC5 298-7CA00-0BG0 C
Trademarks
SIMATICr, SIMATIC HMIr, SIMATIC NETr, SIROTECr, SINUMERIKr and SIMODRIVEr are trademarks of
Siemens. Other product names used in this documentation may be trademarks which, if used by third par-
ties, could infringe the rights of their owners.
Other functions not described in this documentation might be

executable in the control. However, no claim can be made regarding
Further information is available on the Internet under: the availability of these functions when the equipment is first supplied
http://www.siemens.com/motioncontrol or for service cases.
This publication was produced with Interleaf V7. We have checked that the contents of this document correspond to
the hardware and software described. Nonetheless, differences might
The reproduction, transmission or use of this document or its exist and therefore we cannot guarantee that they are completely
contents is not permitted without express written authority. Offenders identical. The information contained in this document is, however,
will be liable for damages. All rights, including those created by patent reviewed regularly and any necessary changes will be included in the
grant or registration of a utility model or design, are reserved. next edition. We welcome suggestions for improvement.
 Siemens AG, 2001–2004. All rights reserved Subject to changes without prior notice
Order No. 6FC5 297-0AF00-0BP3 Siemens Aktiengesellschaft

Printed in Germany
03.04
Preface
Notes for the The SINUMERIK documentation is organized on three levels:

Reader
S General documentation
S User documentation
S Manufacturer/service documentation.
This document is designed for machine tool manufacturers. The brochure con-
tains a detailed description of the scope of functions offered by SINUMERIK
840D/810D controllers.
The function descriptions are only valid for the specific software version or up to
the software version specified. You should request valid function descriptions
for new software versions. Old function descriptions are only partly applicable
for new software versions.
More detailed information about other SINUMERIK 840D/840Di/810D brochures
and brochures for all SINUMERIK controllers (e.g. universal interface, measur-
ing cycles, etc.) can be obtained from your local Siemens representative.
Note
It may be possible to run functions that are not described in this document in your controller.
This does not, however, represent an obligation to supply such functions with a new control
or when servicing.
Hotline If you have queries regarding the control system, please contact the following
hotline:
A&D Technical Support Phone: ++49-(0)180-5050-222

Fax: ++49-(0)180-5050-223
Email: [email protected]
If you have queries regarding documentation (suggestions, corrections), please

send a fax to the following fax address:
Fax: ++49-(0)9131-98-2176
Email: [email protected]
Fax form: See the feedback page at the end of the document
Internet address http://www.siemens.com/motioncontrol

for SINUMERIK
 Siemens AG, 2004. All rights reserved

SINUMERIK 840D/840Di/810D Description of Functions Remote Diagnosis (FBFE) – 03.04 Edition v
03.04
SINUMERIK 840D Improved-performance variants

powerline
S SINUMERIK 840D powerline and
S SINUMERIK 840DE powerline
will be available from 09.2001 onwards. For a list of available powerline
modules, please refer to Section 1.1 of the Hardware Description /PHD/.
SINUMERIK 810D Improved-performance variants

powerline
S SINUMERIK 810D powerline and
S SINUMERIK 810DE powerline
will be available from 12.2001 onwards. For a list of available powerline
modules, please refer to Section 1.1 of the Hardware Description /PHC/.
Objective The function descriptions provide the information required for configuration and
installation.
Target groups The information contained in the function descriptions is designed for:
S Design engineers
S Start-up engineers once the system has been configured and set up
S Maintenance personnel inspecting and interpreting status signals and
alarms
Important
! This documentation is valid for the following controls:
D control SINUMERIK 840D,
software version 6
D control SINUMERIK 810D,
software version 6
D control SINUMERIK 840Di
software version 2

vi SINUMERIK 840D/840Di/810D Description of Functions Remote Diagnosis (FBFE) – 03.04 Edition
10.00
03.04
Software version The software versions indicated in the documentation relate to the SINUMERIK
840D controller. The software version valid in parallel for the SINUMERIK 810D
controller (if the function has been enabled, see /OI/, Catalog NC 60) is not indi-
cated specifically. The following applies:
Table 1-1 Equivalent software version
SINUMERIK 840D software SINUMERIK 810D software

version version
6.3 (09.01) Corresponds to 6.1 (12.01)
4.3 (12.97) Corresponds to 2.3 (12.97)
3.7 (03.97) Corresponds to 1.7 (03.97)
Symbols
Danger
! Indicates an imminently hazardous situation which, if not avoided, will result in
death or serious injury or in substantial property damage.
Warning
! Indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury or in substantial property damage.
Caution
! Used with the safety alert symbol indicates a potentially hazardous situation
which, if not avoided, may result in minor or moderate injury or in property dam-
age.
Caution
Used without safety alert symbol indicates a potentially hazardous situation
which, if not avoided, may result in property damage.
Notice
Used without the safety alert symbol indicates a potential situation which, if not
avoided, may result in an undesirable result or state.

SINUMERIK 840D/840Di/810D Description of Functions Remote Diagnosis (FBFE) – 03.04 Edition vii
03.04
Important
! Important indicates an important or especially relevant item of information.
Note
This note contains additional important information.

viii SINUMERIK 840D/840Di/810D Description of Functions Remote Diagnosis (FBFE) – 03.04 Edition
SINUMERIK 840D/810D
Description of Functions Remote Diagnosis
(FBFE)
Remote Diagnosis up to HMI SW 6.2

(FE1)
Contents
1 Brief Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/1-3
1.1 Remote diagnosis for PCU 50/70 with HMI Advanced . . . . . . . . FE1/1-3
1.2 Remote diagnosis for PCU 20 with HMI Embedded . . . . . . . . . . FE1/1-6
1.3 Remote diagnosis for HT 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/1-8
2 Hardware Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/2-11
2.1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/2-11
2.1.1 PCU 50/70 with HMI Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/2-11
2.1.2 PCU 20 with HMI Embedded and HT6 . . . . . . . . . . . . . . . . . . . . . FE1/2-12
2.2 Booting the PCU 50/70 with HMI Advanced in service mode . . FE1/2-13
2.3 Analog modem or ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/2-15
2.3.1 Installing/configuring an analog modem . . . . . . . . . . . . . . . . . . . . FE1/2-16
2.3.2 Installing and configuring the ISDN terminal adapter . . . . . . . . . FE1/2-20
2.3.3 Installing and configuring the ISDN Fritz!Card . . . . . . . . . . . . . . FE1/2-23
2.4 Network (PCU 50/70 only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/2-24
2.5 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/2-26
2.5.1 Configuring the Internet for PCU 50 . . . . . . . . . . . . . . . . . . . . . . . FE1/2-26
2.6 Windows with gateway (PCU 50/70 with HMI Advanced only) . FE1/2-37
3 Software Installation and Start-Up on the PCU 50/70 . . . . . . . . . . . . . . FE1/3-39
3.1 Installation from the CD-ROM drive on the PC/PG
across the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/3-40
3.2 Installing remote diagnosis from the PC/PG floppy drive
via RS-232-C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/3-41
3.3 Installation for Win32 via floppy disk drive on PCU 50 . . . . . . . . FE1/3-42
3.4 Installing the host on the PCU 50/70 . . . . . . . . . . . . . . . . . . . . . . . FE1/3-50
3.5 Deinstalling the remote diagnosis software on the PCU 50 . . . FE1/3-51
4 Software Installation and Start-up on the PCU 20 and HT 6 . . . . . . . . FE1/4-53
4.1 Installing and configuring the software on the PCU 20 . . . . . . . FE1/4-53

SINUMERIK 840D/840Di/810D Description of Functions Remote Diagnosis (FBFE) – 03.04 Edition FE1/i
03.04
4.1.1 Modem link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/4-53

4.2 Installing and configuring the software on the HT 6 . . . . . . . . . . FE1/4-60
4.3 Activating remote diagnosis subsequently . . . . . . . . . . . . . . . . . . FE1/4-66
4.4 Quitting remote diagnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/4-66
5 Installing the Remote Diagnosis Software on the PC (Viewer) . . . . . . FE1/5-67
5.1 Viewer for Windows 95/98/2000/NT . . . . . . . . . . . . . . . . . . . . . . . FE1/5-67
5.2 Viewer for MS-DOS (necessary for PCU 20/HT 6 as the host) FE1/5-68
6 Connecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/6-71
6.1 General information on connecting with viewer for
Win32 (Win95/98/2000/NT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/6-71
6.2 Connecting to the viewer for Win95/98/2000/NT
(with HMI Advanced) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/6-71
6.3 Cascaded connection with Viewer/Host under WindowsNT
(PCU 50) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/6-75
6.4 Connecting to the viewer under MS-DOS (for PCU 20/HT 6) . . FE1/6-77
7 Functions of the Viewer PC, Version Win32 . . . . . . . . . . . . . . . . . . . . . . . FE1/7-79
7.1 Remote control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/7-80
7.2 File transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/7-80
7.3 Chat for PCU 50/70 with HMI Advanced
(communication via text input window) . . . . . . . . . . . . . . . . . . . . . FE1/7-81
7.4 Terminal emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/7-82
7.5 Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/7-82
7.6 Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/7-82
8 Function of the Viewer PC (PCU 20/HT 6) . . . . . . . . . . . . . . . . . . . . . . . . . FE1/8-83
8.1 Remote control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/8-83
8.2 File transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/8-83
8.3 Chat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/8-84
9 Tips and Tricks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/9-85
9.1 Cascading of Win-Viewer to the DOS-HOST via “Gateway” . . . FE1/9-85
9.2 Automated installation of remote diagnosis . . . . . . . . . . . . . . . . . FE1/9-86
9.3 Adapting the Remote Diagnosis window . . . . . . . . . . . . . . . . . . . FE1/9-94
9.4 Repeated restart request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/9-95
9.5 Troubleshooting tips for modem connections . . . . . . . . . . . . . . . FE1/9-95
10 Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/10-97
10.1 Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/10-97

FE1/ii SINUMERIK 840D/840Di/810D Description of Functions Remote Diagnosis (FBFE) – 03.04 Edition
Brief Description 1
1.1 Remote diagnosis for PCU 50/70 with HMI Advanced
Scope of delivery The remote diagnosis software “ReachOut” for SINUMERIK is supplied on
and installation CD-ROM. The CD-ROM contains several directories for creating disks. These
directories are subdivided into the various installation types. Under these
directories the installation types are divided into floppy disks. Each of the floppy
disks in a subdirectory provides a version of remote diagnosis for different
operating systems.
S Windows 95/98/2000/NT Win32\Disk0–4
S DOS: DOS\Disk1–3
To create one of these disk sets, the contents of the directories of a version are
copied to a disk each.
Insert the first disk to start the installation.
Enter the following line in Windows service mode in the “Start” menu under
“Run”:
S Windows 95/98/NT : a:\setup32
S DOS: : a:\installd
The remote diagnosis software is an option available for the following systems:
HT 6
PCU 20 with HMI Embedded SW 6.x
PCU 50/70 with HMI Advanced to SW 6.3
Previous version The names of the SINUMERIK are:

of HMI Advanced/ up to software 5: hardware and software: MMC100.2
HMI Embedded as from software 6: hardware: PCU 20, software: HMI Embedded
up to software 5: hardware MMC102, software: MMC103

as from software 6: hardware: PCU 50/70, software: HMI Advanced
For a description of the SINUMERIK, MMC100.2, MMC102, and MMC103 con-
trols, please refer to the following
References: /FBFE/ Remote Diagnosis, 04.2003 edition
Restrictions To keep the Installation Guide down to a manageable size, it only describes one
regarding the device per connection type as an example.
scope of delivery

SINUMERIK 840D/840Di/810D Description of Functions Remote Diagnosis (FBFE) – 03.04 Edition FE1/1-3
Remote Diagnosis (FE1) 03.04
Table 1-1 List of tested communication devices
Type of communication Communication device

Analog phone link USRobotics 56K FAX EXT
Digital phone link Sportster ISDN TA ext.
Network connection 3COM Etherlink III, 3C509B-Combo
Remote diagnosis Remote diagnosis comprises the following main functions:

functions
S Remote Control
S File Transfer
S Chat
Remote control The service engineer (viewer) can set up a direct remote control link which
allows them to operate the control system (host) interactively using a keyboard
and mouse. The same functionality and screen contents are available on the
viewer side as on the control system (host).
File
r transfer Files can be transferred between PC and control system in both directions.
Chat The Chat function can be used for communication between the two operators
on the PC and PCU. The operators can enter texts simultaneously via an input
window and read messages from the partner in an output window.
Host 840D For the purpose of remote diagnosis, the PCU is the designated “Host 840D”.
Software with the same name must be installed on the MMC 103/PCU50. Once
this software is activated, the PCU can be operated from the “Viewer-PC”.
Viewer 840D The PC connected to the controller is designated as the “Viewer 840D”. The
viewer PC can be run under both Windows 95 / 98 / 2000 and NT 4.0. The
installation routine detects automatically which operating system is installed.
Connections The following links between the PCU and PC are possible:
HT 6 and PCU 20 with HMI Embedded via modem
PCU 50/70 with HMI Advanced via modem
ISDN card – Internet
network
Modem Minimum requirements are a 9600 baud modem. This Manual describes the
3Com / US Robotics 56K EXT modem.

FE1/1-4 SINUMERIK 840D/840Di/810D Description of Functions Remote Diagnosis (FBFE) – 03.04 Edition
03.04 Remote Diagnosis (FE1)
ISDN We recommend the external ISDN terminal adapter 3Com/US Robotics

Sportster. It is treated in the same way as a modem.
For the ISDN card, the ISA card AVM Fritz!Card Classic is recommended. The
ISDN card can be used with the new remote diagnosis version V6.0 or higher
on the PCU 50/70.
Network The remote diagnosis can also be used on the PCU 50/70 with HMI Advanced
via an Ethernet network using the TCP/IP (Windows sockets) protocol. For the
network card, Siemens recommends the 3COM Etherlink III Network Card
(3C509B-Combo or 3C905B-TX). A PCI/ISA adapter is also required on the
PCU.
On the PCU 20 and HT 6, no network link is possible.
Internet The remote diagnosis can also be used on the PCU 50/70 with HMI Advanced
via the Internet. This requires an Internet provider (e.g., T-Online, AOL)
providing a PPP dial-in node (analog or ISDN). In addition, either a modem, an
ISDN terminal adapter or an ISDN card is required for the connection from the
PCU 50/70 or PC to the dialin node.
At the Viewer’s end, Windows 95/98/2000 or NT must be installed.
Gateway The remote diagnosis can also be operated over a Windows NT 4.0 gateway.
This gateway acts as the link between the service PC and the PCUs connected
to the customer Ethernet network. The service PC and the gateway are
interconnected via modem or ISDN. The PCUs are connected to the gateway
via Ethernet (TCP/IP). Here there are generally two possibilities:
1. From PC viewer –> gateway host and further from
gateway viewer –> PCU host
2. With the gateway as RAS directly from the PC viewer –> PCU host
Keyboard, mouse For more user-friendly operation of the remote diagnosis on the control, connect
a keyboard and a mouse if required. These items of equipment facilitate text
inputs in the chat window. A keyboard and possibly a mouse are needed in all
cases for installation and configuration. The operation of the remote diagnosis is
possible on control systems with OP3X or OP01x also without a keyboard.

1.2 Remote diagnosis for PCU 20 with HMI Embedded

The “remote diagnosis for PCU 20 with HMI Embedded” option differs in some
regards from the remote diagnosis of the PCU 50/70 with HMI Advanced. The
differences are explained in this section. The information given on remote diag-
nosis generally applies to both PCU 50/70 with HMI Advanced and PCU 20 with
HMI Embedded. The differences are each described separately.
Scope of delivery Unlike the PCU 50/70, the PCU 20 has no free hard disk capacity and is based
and installation on the DOS operating system. For this reason, the remote diagnosis software
for the PCU 20 is supplied on a PC Card. This contains the complete software
for using the remote diagnosis functions and is plugged into the PCMIC memory
card interface of the PCU 20.
The functional scope of the software for the PCU 20 is limited compared with
the PCU 50/70.
The same software is used on the viewer (PC) as on the PCU 50 (see
Section 1.1 Scope of delivery and installation).
Note
If you are using a Windows operating system on the Viewer PC for remote
diagnosis on the PCU 20, the DOS software must be installed and operated in
the Windows DOS box.
The Windows versions of the remote diagnosis cannot be used here.
Functions Remote diagnosis on PCU 20 with HMI Embedded provides the following
functions:
S Remote control (cf. PCU 50/70 with HMI Advanced)

S File transfer (cf. PCU 50/70 with HMI Advanced)
S Chat, Dialog; in limited form only via parts program
allows him/her to operate the PCU 20 control system (host) interactively using a
keyboard. The same functionality and screen contents are available on the
viewer side as on the PCU 20 (host).
File transfer Files can be transferred between the PC and PCU 20 via the modem link. The
files can only be stored on the PCU 20 on RAM disk “E:” All other drives are
read-only.

Chat The Chat function is not implemented in the PCU 20. The users of the viewer
and host can communicate only indirectly by means of a parts program.
Host 840D/810D For the purpose of remote diagnosis, the PCU 20 is the designated “Host
840D/810D”. Software with the same name must be installed on the PCU 20.
Once this software has been activated, the PCU 20 can be operated from the
PC (viewer).
Viewer 840D/810D The PC connected to the controller is designated as the “Viewer 840D/810D”.
The viewer PC can be run under both Windows 95/98/2000 and NT. The DOS
variant of the remote diagnosis must be installed.
Modem Basic prerequisite for communication is a modem with at least 9600 baud,
connected to the serial port on the PC and PCU.

1.3 Remote diagnosis for HT 6

The “remote diagnosis for HT6” option differs in some regards from the remote
diagnosis of the PCU 50/70. The differences are explained in this section. The
description and instructions for remote diagnosis above generally apply to both
PCU 50/70 and HT 6. The differences are each described separately.
Scope of delivery Unlike the PCU 50/70, the HT 6 has no free hard disk capacity and is based on
and installation the DOS operating system. The remote diagnosis software for the HT 6 is
already stored on the EPROM. The scope of functions of the software for the
HT 6 is limited, compared with the PCU 50/70.
Note
If you are using a Windows operating system on the viewer PC for remote
diagnosis on the HT 6, the DOS software must be installed and operated in the
Windows DOS box.
The Windows versions of the remote diagnosis cannot be used here.
Functions The connection of the HT 6 (host) to the PC (Viewer) is only possible with a
modem. A connection via Internet, network, or gateway is not possible.
Remote diagnosis for HT 6 provides the following functions:
S Remote control (cf. PCU 50/70 with HMI Advanced)

S File transfer (cf. PCU 50/70 with HMI Advanced)
S Chat, Dialog; in limited form only via parts program.
allows him/her to operate the HT 6 control system (host) interactively using a
keyboard. The same functionality and screen contents are available on the
viewer side as on the HT 6 (host).
File transfer Files can be transferred between the PC and HT 6 via the modem link. The files
can only be stored on the HT 6 on RAM disk “E:” All other drives are read-only.
Chat The Chat function is not implemented in the HT 6. The users of the viewer and
host can communicate only indirectly by means of a parts program.
Host 840D/810D For the purpose of remote diagnosis, the PCU 6 is the designated “Host
840D/810D”. Software with the same name must be activated on the HT 6.
Once this software has been activated, the HT 6 can be operated from the PC
(viewer).

Viewer 840D/810D The PC connected to the controller is designated as the “Viewer 840D/810D”.
The viewer PC can be run under both Windows 95/98/2000 and NT. The DOS
variant of the remote diagnosis must be installed.
Modem Basic prerequisite for communication is a modem with at least 9600 baud, This
modem is connected to a COM port on the HT 6.
J

Notes

Hardware Configuration 2
2.1 General
2.1.1 PCU 50/70 with HMI Advanced
Software The supplied software can be used to install the remote diagnosis on a
SINUMERIK 840D control system and to integrate it into the area switchover.
The software is supplied on a CD-ROM that contains a set of diskettes for
installing the remote diagnosis.
Documentation The supplied CD-ROM contains the Remote Diagnosis Documentation in pdf
format (Adobe Acrobat) in the SIEMENS directory. The CD-ROM can be read
and printed using Adobe Acrobat Reader (recommended: V4.0).
Help function A comprehensive help system such as is familiar from Windows supports
operation of the remote diagnosis software on the PCU 50/70 with HMI
Advanced (host) and on the PC (viewer). The CD-ROM also contains further
help files, such as readme.wri, support.wri, siemens_d.wri and siemens_e.wri,
tipps_d.wri, tipps_e.wri, faq_d.wri.
Keyboard, mouse The remote diagnosis function can be operated on the viewer PC by means of a
mouse and a keyboard.
On the PCU 50/70, the software is installed using the integrated mouse and
membrane keyboard, provided lower case letters are not required.
Remote diagnosis should therefore already be configured on start-up. In a
service case, nothing has to be changed in the remote diagnosis configuration.
Remote diagnosis can be activated without a keyboard and mouse.
Communication A so-called chat window is available to allow the operator at the machine and
Viewer <=> Host the service personnel at the viewer PC to communicate. Communication can
take place only in the form of text inputs. Here we recommend you use a
keyboard.

2.1 General
Second phone link For larger service activities, a voice connection via a second telephone is
recommended.
Actions on the ext. All operating actions (softkeys) can be carried out in the same way as the
PC (viewer) operating actions on the control system (PCU 50/70). The MCP cannot be
operated.
Caution
! To activate the machine control panel function, the viewer must request the
operator at the control to perform the necessary actions via CHAT or a second
phone link.
The operator at the control is responsible for ensuring that the actions can be
executed without any danger to man or machine.
If it is not possible to perform a particular operation safely the operator on the
controller must refuse it. The viewer cannot see the state of the machine or its
safety equipment.
2.1.2 PCU 20 with HMI Embedded and HT6
Software The supplied software must only be installed on the PC. On all Windows
operating systems, installation of the DOS version must be called via
“installd. exe”. The DOS version installed can be run either in the DOS box of
the Windows operating systems or in the DOS mode of Win95/98/2000/NT.
The software of the SINUMERIK 810/840D control can be accessed via the PC
card that is slotted into the PCU 20.
The HT6 is supplied with the software already installed.
It merely has to be configured to suit the individual system.
Help function Use the Help in the software supplied on the viewer PC. The Help on the PCU
(host) and HT6 is a DOS help because of the operating system used. You can
access the Help by pressing function key “F1” or select it in the “Help”.
Keyboard, mouse The remote diagnosis viewer software can be operated using a keyboard and a
mouse.
Only one keyboard can be used on the PCU 20. The HOST software is
operated via the HT 6 membrane keys or with the external keyboard.

2.2 Booting the PCU 50/70 with HMI Advanced in service mode
2.2 Booting the PCU 50/70 with HMI Advanced in service

mode
Any new software and hardware is always installed and deinstalled on the
PCU 50/70 in service mode.
The procedure for booting the PCU 50/70 with HMI Advanced in service mode
is described below.
References are made to this section later in the description that deal with the
installation of the individual hardware.
Restarting the PCU Items 1 to 5 are only relevant if the PCU 50/70 is completely restarted. If you
previously closed down the computer via the menu “Start” (CTRL+ESC) –>
“Shut Down...” –> “Shut down the computer?” –> “Yes”, the PCU
automatically restarts. Only a prompt appears that you have to confirm with “2”
(start Windows; change ini – Files).
1. Switch on the PCU 50/70.
2. Press key “6”.
The control service menu appears.
3. Select key “4” from the service menu.
⇒ Start Windows (service menu)
You are prompted for your password: “passwd:”
(The password authorizes you to make significant changes in the control. It
corresponds to one of the following access levels:
– System
– Manufacturer
– Service.)
Note
The password must be entered in uppercase letters.
4. Another menu is displayed. Choose key “2” from

⇒ Windows (Changing Environment for HMI)
5. The Windows operating system is started.
Service mode on
the PCU 1. Switch on the PCU 50/70.
2. Click “Cursor down” when the “Please select the operating system to
start:” appears and “SINUMERIK” has a white background.
3. Confirm with the “Enter” key.

2.2 Booting the PCU 50/70 with HMI Advanced in service mode
4 Select key “4” from the service menu.

⇒ Start Windows (service menu)
You are prompted for your password: “passwd:”
(The password authorizes you to make significant changes in the control.
It corresponds to one of the following access levels:
– System
– Manufacturer
– Service)
Note
5. Another menu is displayed. Choose key “1” from

⇒ Windows (Changing Environment for HMI)
6. The PCU is rebooted. Do not make any entries during rebooting even if a
prompt appears!
Wait until WinNT has started.
As soon as the operator panel has booted in service mode you can start instal-
lation or configuration of new software or hardware.
Refer to the current description in the following

References: /IAM/IM4 HMI Advanced Installation/Start-Up Guide

2.3 Analog modem or ISDN
PC (viewer) HMI Advanced/PCU50 (host)

COM interface Install modems COM interface
prior to starting
remote diagnosis
RS-232 RS-232
Win95/98, NT4.0 COM1 (X6) or

COM2 (X7)
Telephone network
analog or ISDN
Fig. 2-1 Hardware configuration for remote diagnosis: Modem, analog / ISDN
Hardware The external PC and the PCU are connected to an analog or ISDN modem via
configuration a RS-232 interface. Both modems can be connected to one another via an
analog or ISDN telephone link.
Note
You can also use Internal modems. The Elsa Microlink 56k analog modem and
the ISDN Fritz!Card ISA and PCI card have been tested. No problems occurred
during testing.
However, resource conflicts with cards and software already installed might
result in some cases.
Requirements of
the operator panel S PCU 50/70 with HMI Advanced
front (host)
S Approx. 7 MB hard disk storage
S 1 free COM port:
The COM port for the modem on the PCU 50/70 must not already have
been assigned to the RS-232 (V.24) or PG interface.
This is achieved as follows:
1. Select the area switchover key.
2. Select “Services”.
3. For each select “RS-232” and “PG” and then check the reserved COM
port. If the same COM port as the modem is used, select “none”.

Requirements of
PC (VIEWER) S IBM AT or 100% compatible PC, Intel 486 or higher
S Windows 95/98/2000 or Windows NT/XP operating system
S RAM according to operating system requirements
S Approx. 7 MB hard disk storage
S VGA or SVGA screen.
Modem A modem with 14,400 baud or higher and the correspondingly specific driver
requirements must be installed and configured before installing the remote diagnosis tool. We
recommend using brand name modems such as 3COM/US-Robotics Sportster
Flash or Voice 33.6 PnP External for an analog connection and the
3COM/US-Robotics Sportster ISDN terminal adapter for ISDN connections.
2.3.1 Installing/configuring an analog modem
Installation the PCU 50/70 (host) specific steps:

modem on PCU
Start the PCU in Windows service mode as described in Section 2.2 and
continue with item 2 (below).
Installing the General steps (viewer/host):

modem under
1. Starting the installation program:
Win95/98/2000/NT
Start the installation program with “Start” –> “Settings” –> “Control
Panel” by double clicking on the symbol “Modems”.
2. Select type of modem (only Win98):
From the “Install New Modem” dialog box, choose the “Add” option. Click
“Next” to continue installation.
3. Modem detection:
Select “Don’t detect my modem; I will select it from a list.” to save time
(to select without a mouse use the tab key and then the spacebar).

Fig. 2-2
4. Setting up a new modem:

Insert the driver diskette supplied with the modem, e.g. “Windows95 Drivers,
V2.2, PN:2.018.010-E” and then click “Have Disk...”.
Enter “a:\” as source in the next input field.
Select the driver “U.S. Robotics 56K FAX EXT”. If it is the first time that a
modem is installed on your control system, in addition, you will be asked on
which COM port you wish to install the modem. Choose a free COM port.
With “Next>” the data are then copied to the relevant directory.
5. My locations:
Fig. 2-3

In this box, enter country code, area code, extension and MVF [(Tone dialing)].
Select “Next >”.
6. Select “Finish”.
A message is displayed stating whether the modem configuration was suc-
cessful.
Modem settings If you want to subsequently change your modem settings, you can start the
modem configuration tool in one of two ways:
1. Boot the PCU in Windows service mode (see Section 2.2) and as for
Win95/98/2000/NT select “Start”–> Settings”–> “Control Panel” and then
double-click the “Modems” symbol.
2. In HMI mode, configure the modem by selecting menu “Configure/Op-
tions” from “Diagnostics” –> “Remote Diagnosis”. Then click the “Con-
figure” button next to “Modem”.
Configuring the Then you can configure the modem as follows:

modem
Fig. 2-4
The settings:
S RS-232 interface (COM1, COM2, ...)

S Modem volume
S Baud rate (transfer speed)
can be adapted in this dialog box.
Note
Make absolutely sure that the modem settings of viewer and host are the
same!
Otherwise a connection might not be established.

Fig. 2-5
The setting “Wait for dial tone before dialing” must be deactivated if a PBX is
used.
The settings for “Port Settings...” and “Advanced...” are made as follows:
Fig. 2-6
If problems occur while a connection is being established, activate field “Re-

cord a log file”. The cause will be logged in the file “c:\win95\modemlog.txt”.
Fig. 2-7

2.3.2 Installing and configuring the ISDN terminal adapter
The following description only applies to the 3COM/US-Robotics Sportster TA

terminal adapter.
Installing the ISDN PCU (host) specific steps

terminal adapter
on PCU 1. Start the PCU in Windows service mode (see Section 2.1) and continue with
item 2 (below).
Installing the General steps (viewer/host):

modem under
Win95/98/2000/NT 2. Starting the installation program:
Start the installation program with “Start”–> “Settings”–> “Control Panel”
by double-clicking the “Modems” symbol.
3. Select type of modem (only Win98):
From the “Install New Modem” dialog box, choose the “Add” option. Click
“Next” to continue the installation.
4. Modem detection:
Select “Don’t detect my modem; I will select it from a list” to save time
(to select without a mouse use the tab key and then the spacebar).
Fig. 2-8
5. Setting up a new modem

In the left-hand menu select US-Robotics, Inc. Insert the driver disk supplied
with the modem, e.g. “Windows95 Drivers, V2.2, PN:2.018.010-E” and then
click “Have Disk...”.
Enter “a:\” as source in the next input field.
Select driver “Sportster ISDN TA ext. sync. PPP”. If it is the first time that a
modem is installed on your control system, in addition, you will be asked on
which COM port you wish to install the modem. Choose a free COM port.
If you then click “Next>”, the data are copied to the relevant directory.

6. Location information
enter country code, area code, extension and MVF [Tone dialing].
7. Select “Finish”:
A message is displayed stating whether the modem configuration was suc-
cessful.
ISDN modem If you wish to modify the settings of the ISDN terminal adapter later, you can
setting start the configuration tool for the terminal adapter as follows:
S Boot the MMC/PCU50 in Windows service mode (see Section 2.2) and with
“Start”–> “Settings”–> “Control Panel” start the installation program by
double clicking the “Modems” symbol.
Then you can configure the modem as follows:
Fig. 2-9
The settings:
S RS-232 interface (COM1, COM2, ...)

S Baud rate (transfer speed)
can be adapted in this dialog box.
Note
Make absolutely sure that the modem settings of viewer and host are the
same!
Otherwise a connection might not be established.

Fig. 2-10
The setting “Wait for dial tone before dialing” must be deactivated if a PBX is
used.
The settings for “Port Settings...” and “Advanced...” are made as follows:
Fig. 2-11
If problems occur while a connection is being established, activate field “Re-

cord a log file”. The cause will be logged in the file “c:\win95\modemlog.txt”.

Fig. 2-12
On the viewer side you can, for example, use the same US-Robotics ISDN TA
or an ISDN Fritz!Card.
2.3.3 Installing and configuring the ISDN Fritz!Card
Installation of the PCU (host) specific steps:

ISDN Fritz!Card on 1. Start the PCU with Windows service mode (see Section 2.2) and continue
PCU with item 2 (below).
Installing the ISDN General steps (viewer/host):

Fritz!Card under
2. Installation:
Win95/98/2000/NT Please refer to the Fritz!Card documentation for a description of the installa-
tion because both the ISA and PCI ISDN Fritz!Card can be used.

2.4 Network (PCU 50/70 only)
PCU 50/70 with

HM I Advanced (host)
PC (viewer)
ISA Box +
Win95/98, NT 4.0
Ethernet (TCP/IP)
Fig. 2-13 Hardware configuration for remote diagnosis: Network
Hardware The PCU 50/70 is equipped with a PCI/ISA box fitted with a network card (a
configuration 3COM Etherlink III, 3C509B Combo is recommended).
The PCU has an integrated network card that is already installed. For that
reason, installation of a driver on a PCU 50/70 is not described in this chapter.
The PCU must be connected to a network using a suitable Ethernet cable.
IInstalling the Exit Windows in the Program Manager (up to V3.x) or from V4.x with
3COM Etherlink III “Start” (CTRL+ESC) –> “Shut Down...”–> “Shut down the computer?”
Combo Ethernet –> “Yes”.
card on an PCU The following prompt is displayed:
“Save Windows Environment for next HMI Start [Y,N]?”
Enter “Y” (Yes).
Select “5” (Return to Main Menu).
Select “3” (DOS Shell)
Enter “passwd:”
An MS-DOS Shell opens.

Installing the TCP/IP protocol
For installation, the MS TCP/IP 32 stack is required. For further information

please refer to the appropriate contact person.
Setting up a
TCP/IP protocol on 1. Select “Start” –> “Settings” –> “Control Panel” –> “Network”.
PCU 50/70 2. Select “Add...” and in the dialog box that appears select “Protocol”.
3. In the second dialog box, select “Microsoft” in the left selection field and
“TCP/IP” in the right one.
4. Confirm your settings with “OK” to add the new network protocol.
5. Restart the PCU with “Start” –> “Shut Down...” –> “Shut down
Computer” to apply the changes.
6. Select “Start” –> “Settings” –> “Control Panel” –> “Network”.
7. In the display window select “Network” –> “TCP/IP” and click
“Properties” to view or change the IP address. This IP address is required
by the viewer for connection setup.
8. Save all current settings, or else they will be lost at restart. Shut down the
computer with “Start” (CTRL+ESC)–> “Shut Down...” –> “Shut down
Computer” –> “Yes”.
9. The following prompt is displayed: “Save Windows Environment for next
HMI start [Y, N]?”. Confirm with “Y” (Yes).
10. The following prompt is displayed: “Do you want to backup your old
Environment [Y, N]?”. Confirm with “Y” (Yes).
Warning
! Confirm both queries with “Y”.
Another query might be displayed:

“...overwrite them with the current one ?”
Respond with “1” (Overwrite...).
You can start Windows again or boot the control in HMI mode.
To be on the safe side, press “2” (Start Windows).
Shut down the computer again with “Start” und “Shut Down...” –> “Shut
down Computer” –> “Yes”. Respond to both queries as described above.
The backup is saved a second time and the configurations are also saved
should an error occur.

2.5 Internet
2.5 Internet
PC (Viewer) PCU 50/70 with

HMI Advanced
Win95/98, NT4.0 Win95
with installed with installed
Long-distance data Long-distance data
transmission network transmission network
COM1 (X6) or
COM interface COM2 (X7) COM interface
RS-232 RS-232
Dialing, e.g. Dialing, e.g.

via T-Online via T-Online
Internet
Fig. 2-14 Hardware configuration for remote diagnosis: Internet
Hardware Precondition for this solution is an MMC 103 with SW 50.x. In addition, an
configuration Internet provider with a PPP (point-to-point protocol) dial-in node is required on
both sides. This documentation describes an Internet connection via the
German provider T-Online.
2.5.1 Configuring the Internet for PCU 50
Configuring the Prerequisite for a remote diagnosis via the Internet is the connection setup via a
dial-up network for dial-up network (long-distance data transmission / Internet). The connection is
T-Online (German set up on the viewer PC in service mode on the PCU50. The following two
Internet provider) requirements must be met before actual Internet access can be configured
under Windows:
PPP Internet
access on a PCU50 S A modem, ISDN terminal adapter or ISDN card
S The dial-up network

2.5 Internet
The dial-up network is used to set up a new connection as the final step of
installation.
For the installation instructions of the modem, please refer to the supplied
manual or follow the steps stated in Subsection 2.3.1.
Modem, external An analog modem is superfluous if an ISDN telephone link and an ISDN card
ISDN terminal are already available.
adapter or an ISDN
card The company AVM supplies a driver that works with many ISDN cards. This
CAPIPORT driver is available for AVM’s Fritz!Card. It can also be used with
TELES 16.0 and TELES 16.3 PnP. The German Telekom’s Teledat 150, which
is also from AVM, operates with the AVM CAPIPORT driver.
Dial-up network Install the Windows NT dial-up network if you have not already done so. To do
that, start the PCU 50 in service mode. Then proceed as follows:
1. Call “Start”–> “Programs”–> “Accessories” –> “Dial – Up Networking”.
2. If “Dial – Up Networking” has not yet been installed the dialog box shown
below appears. Select “Install” to install “Dial – Up Networking” (RAS -
Manager).
Fig. 2-15

2.5 Internet
3. You can cancel the installation with “Cancel”.
Fig. 2-16
4. If you have installed more than one modem, select one of them and confirm
with “OK”.
Fig. 2-17
5. Continue installation of the remote access server (RAS) with “Continue”.
Fig. 2-18

2.5 Internet
6. Reboot the PCU50 with “Restart” in service mode.
Fig. 2-19
S Again, select “Start”–> “Programs”–> “Accessories” –> “Dial-Up

Networking”.
S Because you have not yet made any entries for the dial-up network, the
message shown below appears which you must confirm with “OK”.
Fig. 2-20
S Enter a name for the dial-up network and select field “I know all about
phonebook ....” as shown below and confirm with “Finish”.

2.5 Internet
Fig. 2-21
S Entering the dialing data:

Leave “Use Telephony dialing properties” deactivated as the number
0191011 should now be available for T-Online in all areas in Germany. The
phone number must have a leading zero, or two leading zeros if you are
using a PABX.
Fig. 2-22
However, if you require a country code and area code, select “Use
Telephony dialing properties” and enter the necessary data.

2.5 Internet
Fig. 2-23
S Select the tab “Server” and make the settings as follows:
Fig. 2-24
S Type of dial-up server: “PPP: Windows NT; Windows 95 Plus, Internet”

S Permissible network protocols: “TCP/IP”
If the TCP/IP protocol is not available when you first install the dial-up
network, you can add it by selecting “Start”–> “Settings”–> “Control
Panel”–> “Network”–> “Add..”–> “Protocol”–> “Manufacturer
Microsoft”–> “TCP/IP”.
S Advanced settings:
“Enable software compression” : on
“Enable PPP LCP extensions” : on
S Select button “TCP/IP Settings...” and make the setting as follows:
S Do not set the IP address. T-Online operates with dynamically allocated
IP addresses that are assigned by the server.

2.5 Internet
S Do not enter the name server address. It is assigned by the server when
the connection is established.
S Activate “Use IP header compression”
S Activate “Use default gateway on remote network”.
Fig. 2-25
S Confirm twice with “OK”.

S Select “Dial”.
Fig. 2-26
Note
If a dial-up network has already been installed and you want to create a new
entry, you can access this dialog box by selecting “Start” –> “Programs” –>
“Accessories” –> “Dial-Up Networking”.
To add a new entry, select the “New...” button.

2.5 Internet
Configuring
access to T-Online S Except the access data to T-Online, the newly created connection is now
configured. The access data is composed of different numbers that are
contained on the order confirmation for your T-Online access. Enter the
required data when you establish the first connection with T-Online.
The user name consists of several numbers.
Fig. 2-27
S Twelve digit connection ID (here: 000460004256)

S T-Online No. (here: 0733169386). If the number is shorter than 12 digits,
it must be followed by “#”.
S Number for other user (here: 0001)
Password
S Enter the personal password of your T-Online connection, which is to be
found on the order confirmation. You can activate “Save password” to
save the encrypted password in a system file. This way it is not
necessary to enter the password for every connection setup.
S Confirm your entry with “OK”.
S Your computer will now attempt to establish a connection with the Internet
provider server.
Fig. 2-28
The dial-up connection must now integrated into the HMI use interface. In the
section below, you can read how this is done.

2.5 Internet
Integration into the HMI user interface

Integration of Internet dialing via the dial-up network using the example of T-On-
line PPP access. The following files must be loaded:
f:\add_on\regie.ini
[TaskConfiguration]
Task11 = name:= oemframe, CmdLine:= “F:\\reachout\\internet.bat”, Timeout:=
50000,
HeaderOnTop:= False, Preload:= False
f:\add_on\language\re_gr.ini
[HSoftkeyTexts]
HSK11 = “Internet Connection”
f:\add_on\language\re_uk.ini
[HSoftkeyTexts]
HSK11 = “Internet Connection”
f:\Reachout\internet.bat
@echo off
rem Dial-up connection to T-Online via PPP
rem
rasphone.exe –d “T-Online via PPP”
rem Wait until connection is up
rem
echo
echo Press RETURN (INPUT) once connection setup
echo successful. If required, switch to the MS-DOS window first
echo via ALT + TAB.
pause
echo
echo Determine your dynamically assigned IP address
echo This address is needed at the viewer end for connection
echo setup.
netstat -r
echo
echo Please pass the IP address displayed in the first line
echo e.g.: 193.159.44.76 on to your colleague at the viewer end.
echo It is needed there for connection setup.
echo Once this is done, press RETURN (INPUT). If required, switch
echo to the MS-DOS window first via ALT + TAB.
echo
pause
rem Start remote diagnosis
rem f:\Reachout\Hostmenu.exe
If softkey 11 (2nd softkey level of MMC user interface) is not suitable, you can
change it in the above files (regie.ini, re_gr.ini, re_uk.ini). To close file c:\Reach-
out\internet.bat, select “Close” in Windows Service Mode with “Properties”–>
“Program”.

2.5 Internet
Host Configuring the host

In file internet.bat you might have to adapt the entry “rundll rnaui.dll,RnaDial
T-Online per PPP” for the HMI or the entry “rasphone.exe -d” –> “T-Online
via PPP” for the PPC50 to the name of the configured dial-up connections.
Example Name of the dial-up connection that has been set up is “T-Online per PPP”.
You must start the configuration as follows: “Start-up” –> “HMI” –> “Options”
–> “Remote diagnosis”.
On the PCU 50/70, start the remote diagnosis configuration menu and select
“Internet” as the connection type. Start the remote diagnosis as usual.
Fig. 2-29
Establish Internet connection
Fig. 2-30

2.5 Internet
Establish the Internet connection with softkey 11 “Internet connection” and

start remote diagnosis with “Diagnosis” –> “Remote diagnosis”. Select
“Connect to” to set up the modem/ISDN connection to the Internet PPP dial-up
node. The following window is displayed:
Fig. 2-31
After the T-Online PPP connection has been set up, the local dynamically as-
signed IP address is determined. On PCU, pressing “Alt” and “Tab” on the full
keyboard switches to the window shown below.
On the PCU you can also use the membrane keyboard to do this.
Fig. 2-32
Follow the instructions in the MS-DOS window. Pass the dynamically assigned
IP address on to your colleague on the viewer side. The IP address is the last
group of digits in the first line (here: 193.159.45.207). With the IP address, your
colleagues in the service center can set up access to the control over the
viewer.
Starting Starting the host remote diagnosis on PCU (host)
Start the host via “Diagnosis” –> “Remote Diagnosis”.
Operation Operation at the viewer end

Establish an Internet connection with the entry configured in the dial-up network.
Start the appropriate viewer and connection setup to the host.
Select “Internet” as connection type in the configuration. Enter the above IP
address (e.g. 193.159.45.207) at connection setup in the field “Network
Name”.

2.6 Windows with gateway (PCU 50/70 with HMI Advanced only)
2.6 Windows with gateway (PCU 50/70 with HMI Advanced

only)
PC (viewer) PC (gateway)
COM interface COM interface
RS-232 RS-232
Win95/98/2000/NT Telephone network Win NT 4.0

ISDN or
analog
Ethernet (TCP/IP) PCU 50/70 (host)
Fig. 2-33 Hardware configuration for remote diagnosis: Windows with gateway
Hardware The basis for this solution is a gateway PC, which must run under Windows NT
configuration Workstation or Server.
There are two possibilities for remote diagnosis connection via the gateway:
1. From PC viewer –> gateway host and further from gateway viewer –> HMI
/host PCU (cascading). The installation and configuration is similar to the
installation of the individual components (viewer –> host) of the cascade.
2. With the gateway as the RAS, remote diagnosis directly from the PC viewer
–> HMI/PCU host. In this case, the gateway PC must be configured as the
RAS.
In the case of the 2nd solution, the licenses for an additional host and viewer
are not required, and the performance is a bit better.
Note
Only the first solution is described in this Documentation.

2.6 Windows with gateway (PCU 50/70 with HMI Advanced only)
Notes

Software Installation and Start-Up on the
PCU 50/70 3
Installing remote The remote diagnosis software “ReachOut” must be installed both on a PC
diagnosis on (viewer) and on the control system (host). Before the remote diagnosis is
PCU 50 installed, the communication devices (such as modem, network card...) should
be installed (see Chapter 2).
For the option “Remote Diagnosis”, the software package “Host 840D Remote
Diagnosis” is offered. The companion installation program is used to install the
remote diagnosis software on the controller (MM103). During the installation, it
is imperative to configure an initial user with administrator rights and an
appropriate password. If password protection was enabled on the host, a login
should be set up on the host for the user on the viewer side, since this is
required for establishing the connection on the viewer PC during the remote
diagnosis session.
Note
To start up the remote diagnosis, an MFII keyboard must be connected to the
PCU 50.
Supply format The remote diagnosis software is supplied on CD-ROM. The CD-ROM contains
one folder each with installation disks for the operating systems DOS, Win95/
98/2000/NT.
Table 3-1 List of CD-ROM folders for the individual operating systems
Folder Operating system

’DOS’ DOS
’Win32’ Win95/98/2000/XP/NT
The disks 0 to 4 in the folder ’Win32’ contain the host for the control system and
Win32 Viewer. If the controller has no CD-ROM drive, but, instead of that, a
floppy disk drive, the individual directories ’Disk 0, 1, 2, 3, 4’ must be copied to
3.5 floppy disks prior to the installation from the CD-ROM. If the control system
also has no floppy disk drive, the installation can also be carried out via Interlink
or via a network.
Note
The CD contains the host for the PCU 50 and the host/viewer for Win95/
98/2000/NT (see also brief description).

3.1 Installation from the CD-ROM drive on the PC/PG across the network
3.1 Installation from the CD-ROM drive on the PC/PG across

the network
If the PCU 50 with HMI Advanced is already connected to a network, the instal-
lation is also possible from the CD-ROM drive of a PC or PG (programming de-
vice) of the same network. To do so, the corresponding drive of the PC/PG must
be enabled in Windows Service Mode and mapped via the control system’s
Explorer.
Sequence on the
PC/PG 1. Start the Explorer, click with the left mouse button on the CD-ROM drive
and choose “Sharing...” from the menu displayed.
Note
If you cannot find the menu entry “Release...” or “Sharing...”, you must select
the setting “File and Print Sharing...” with “Start” –> “Settings” –> “Control
Panel” –> “Network”.
In the new dialog box, select the first item “I want to be able to give others
access to my files.” then click “OK” to close all open boxes.
Fig. 3-1
2. Settings in the Properties box of the CD-ROM drive:

– Select “Shared As”.
– Assign a name for the drive.
– Assign an access authorization.
– If desired assign a password and confirm the box with “OK”.
3. Confirm the password in the next box.

3.2 Installing remote diagnosis from the PC/PG floppy drive via RS-232-C
Sequence for PCU

1. Starting up the controller in Windows service mode (see Section 2.2).
2. Start the Explorer and select the computer with the CD-ROM drive in the
network environment.
3. With the left mouse button click the drive called “CD - ROM” and from menu
“Connect network drive...” select (“Map Networkdrive...”).
4. Click “OK” to confirm the new dialog box.
Note
Make sure that the setting “Reconnect at logon” is not active. Otherwise, the
drive will try to connect every time you try to log on.
The remote diagnosis software can now be installed using the newly created
drive as described in Section 3.3.
3.2 Installing remote diagnosis from the PC/PG floppy drive

via RS-232-C
Connect a notebook or PG to the X6 interface (COM1) via a null modem cable.

Boot the notebook in DOS mode and start the InterServer program
(Intersvr.exe).
Switch on the control.
The floppy disk drive on the Notebook is recognized by the controller as a drive
and can be addressed by the controller, for example, as “e:\”. To complete the
installation, proceed as with installation via a separate drive (see Section 3.3).

3.3 Installation for Win32 via floppy disk drive on PCU 50
Sequence Connect MFII keyboard!

1. Start the PCU 50 in Windows service mode (see Section 2.2) and continue
with item 2 (below).
Insert the first diskette (remote diagnosis for WIN32 Disk0) into the floppy
disk drive.
Call up program menu “Start” with “Ctrl” and “Esc” and select “Run” with
the cursor keys.
Enter “a:\setup32” in the prompt if your floppy disk drive is drive “a”.
Otherwise type the appropriate letter for the drive. (“z” with Interlink). Press
“Return” to continue.
Note
If you are installing remote diagnosis from a CD-ROM select the drive letter of
the mapped CD-ROM drive instead of drive letter “a:”.
3. Installing the remote diagnosis software:

If Winsock2 is not yet installed on the control system, Winsock2 will be
installed prior to the remote diagnosis installation.
The following box is displayed:
Fig. 3-2
Confirm the next box with “OK”.
Fig. 3-3
The installation is continued.
Note
It may take 20 seconds until the next window appears.
4. Welcome dialog: Continue setup with “Next>”.

Note
Use the TAB key to change between the different selection fields and press
Return to confirm. Select a menu by means of keyboard input of “Alt” and the
letter that is underlined in the menu name.
Fig. 3-4
5. License contract: Read it carefully and confirm with “Yes”.
Fig. 3-5
6. User information and seminar number:
You are asked to enter end user information and serial number.

Fig. 3-6
Type the serial number supplied with the remote diagnosis software and
select “Next>”.
7. Path:
Continue setup with “Next>” without altering the standard directory
“C:\ReachOut” (HMI) or “F:\ReachOut” (PCU 50).
Fig. 3-7
8. Select type of installation:

Click “Typical” for a standard installation.

Fig. 3-8
9. Select program group:

Select the program group in which the program icons are to be stored and
then click “Next>”.
Fig. 3-9
10. Enter your personal data:

This dialog box will only appear if the remote diagnosis has just been
installed.
Enter your personal data and the serial number of the remote diagnosis and
confirm with “Next>”.

Fig. 3-10
11. Verify the setup information:

If the information is correct, click “Next>” to continue the setup routine,
otherwise click “<Back” and correct the information.
Fig. 3-11
12. Copying data to the HMI:
The remote diagnosis directory is created, and the files are copied.

Fig. 3-12
After the first diskette (Disk0), the setup program will ask you to insert the
Disk #1.
Fig. 3-13
Insert the disk into the drive and click “OK”.

Repeat this procedure for Disks #2, #3 and #4.
13. End of installation:
At the end of installation, first the “ReachOut” window with all program
icons opens.

Fig. 3-14
If TCP/IP was not installed on the PCU 50, after installing the remote diagnosis
software a message is displayed indicating that the remote diagnosis requires
the WinSock2 patch for TCP/IP functionality if a network connection is to be set
up on the computer later. Click “OK” to confirm the message and close the win-
dow. It does not influence the remote diagnosis functionality in any other way.
The you will be asked whether you wish to restart Windows immediately.
Fig. 3-15

Note
From the dialog box “Restart, choose the option “No, I will restart my
computer later” and quit the box with “Finish”.
Confirm the next message box “Information” with “OK” and close down the
PCU with menu “Start” (CRTL + ESC) –>“Shut Down...” “Shut down
Computer”–> “Yes”.
Confirm the next to queries with “Y”.
Before you can use remote diagnosis you must configure it in the way
described in Section 3.4.

3.4 Installing the host on the PCU 50/70
3.4 Installing the host on the PCU 50/70

A connection between viewer and host can only be established if the host is
made ready to receive after starting the remote diagnosis on the PCU and then
selecting and correctly configuring the appropriate communication devices.
Sequence Then proceed as follows:

Start the PCU in Windows service mode (see Section 2.2) and continue with
item 2 (below).

2. If the remote diagnosis was not started automatically, start it by clicking on
the following icon:
Select the menu option “Configure/Options...”.
Fig. 3-16
3. Make the host ready to receive:

Select the option “Wait for Calls”.
4. Choose a communication device:
Select the used communication device and, if necessary, choose “Config-

ure” to adapt the device settings.

3.5 Deinstalling the remote diagnosis software on the PCU 50
Note
In the “Options” dialog box, only devices can be selected, which have already
been installed on the PCU. For this reason, first install and configure the
communication devices to be used (see Chapter 2) and the install and
configure the remote diagnosis.
5. Time when the host is ready to receive:
For “Start waiting for calls” select option “When ReachOut starts” so
that is not ready to receive until remote diagnosis has been started.
3.5 Deinstalling the remote diagnosis software on the

PCU 50
1. Start the PCU 50 in Windows service mode (see Section 2.2) and continue
with item 2 (below).
2. Start the uninstall procedure with “Start” (Ctrl + Esc) –>“Programs”

–>“ReachOut”–> “Uninstall”–> “Yes”. The question “... Delete all re-
maining files ...” may be displayed. Respond with “Yes”.
3. Close Windows service mode with “Start” (Ctrl + Esc)–> “Shut Down...”–>
“Shut down the Computer?”–> “Yes”.
4. Up to and including V4.x: Save the environment again with:

“Save Windows Environment for ...”–> “Yes”–> “1.”–>
“2” Windows (changing...)
Save the environment again with:
“Start” (Ctrl + Esc)–> “Shut Down...”–> “Shut down the computer?”–>
“Yes”–> “Save Windows Environment for ...”–> “Yes”–> “1”–>
“2” Windows (changing...)
All remote diagnosis files and all entries in the SYSTEM.INI file are removed.
J

3.5 Deinstalling the remote diagnosis software on the PCU 50
Notes

Software Installation and Start-up on the
PCU 20 and HT 6 4
The remote diagnosis software must be installed both on the PC (viewer) and
on the SINUMERIK 840D / 810D PCU 20 (host).
Installing software The PCU 20 has no free memory medium on which the software could be
on PCU 20/HT 6 installed. For this reason, the remote diagnosis software “ReachOut” is sup-
plied pre-installed on a PC card. This card need only be plugged into the
PCU 20 and configured.
The HT 6 is supplied with the software already installed. The installation routine
includes setting the modem and configuring the user with the relevant pass-
word.
Note
When installing the remote diagnosis software, an MFII keyboard can be
connected to the PCU 20. This facilitates data entry.
4.1 Installing and configuring the software on the PCU 20

The software required to operate the remote diagnosis is completely installed
on the PC card. It need only be configured to match the user’s system before
the software is used for the first time.
4.1.1 Modem link
Call configuration The PC card is installed in the PCU 20 and the modem connected. Please pro-
mode ceed as follows to configure the card:
1. Switch the control system on.
2. Press key “6” as soon as the copyright line containing the serial number
appears on the screen. The configuration menu appears.
This menu offers you a selection of different actions. you can select the
function of your choice with the keys “1” to “5”.

Key Description of configuration menu

(4:) ReachOut teleservice is enabled at Power ON
Current status of remote diagnosis appears (corresponds to key Taste “4”)
1: Update with PC–IN (internal EPROM, COM 1:)
Updating the control software via COM 1 (not required for remote diagnosis)
2: Update with PC–IN (internal EPROM, COM 2:)
Updating the control software via COM 2 (not required for remote diagnosis)
3: ReachOut setup
Run the configuration software for remote diagnosis
5: Disable Teleservice on Power ON
Remote diagnosis will not be stated on the next Power ON
3. Press key “3”. to go to the menu for configuring the PC card.
Note
The first line prior to the configuration menus contains the information whether
remote diagnosis is enabled or not.
If, for example, the line “ReachOut is enabled at Power ON” appears before the
menu, remote diagnosis is enabled with each Power ON (key “4”). However,
this setting involves restrictions on color depth, resolution, and display rate
because the remote diagnostics software only supports the graphic mode 12
with a display size of 640 x 480 and only 16 colors. A smaller centered display
will appear on operator panels with a higher resolution.
In this case, the configuration menus only offer “Disable ReachOut at power
ON” (key “5”) to disable the remote diagnosis with the next start.
Setup ReachOut Configure the existing hardware in the “ReachOut” setup menu and define your
settings for operation. For initial start-up of the remote diagnosis, you must
make the following settings:
• Select modem COM port
• Set modem type
• Select modem transmission rate
• Select phone line type
• Enter PCs for connections
• Set password and access rights
• Enter a phone number for the call-back function
• Reboot the system
Selecting menu The “ReachOut” menus for the PCU 20 are selected with the arrow keys on the
items operator panel. Each selection is displayed on a yellow background. The se-
lected item can be activated by pressing the Enter key.

Note
If you have not connected an MFII keyboard to the PCU 20, you can close the
menus with the keys “X” (Exit), or “Cancel”. The “Esc” key is the “Cancel”
key on the front of the operator panel. The function keys “F1” to “F8” are
activated with the horizontal softkeys.
Help The main “Help” menu contains a brief description of each menu. You can also
display direct help for any subject by pressing function key “F1”. Use the arrow
keys to page through the help topics.
Select the COM The PCU 20 has two COM ports. Check first which of the two ports the modem
port is connected to. You can set the appropriate COM port in the menu “Comm
Port”.
1. Select “Preferences” –> “Communication Settings” in the “ReachOut”
menu bar. A new form with a new menu opens in which you can enter the
“Communication Settings”.
2. In this new window, select “Comm Settings” –> “Comm Port” to display a
selection list.
3. Select either serial interface COM 1 or COM 2 depending on the modem
connection.
4. Confirm your selection with the Enter key. The menu is closed.
Note
Both the configuration for modem type, data transfer rate, and connection
type and for Comm Port is carried out in the screen form “Communication
Settings”.
Modem type ReachOut offers a selection list of typical modems to choose from in the screen
form for the Communication Settings in the menu “Modem Select”.
1. Select “Comm Settings” –> “Modem Select” in the “Communication
Settings” screenform. A selection list of modems is displayed.
2. Select the connected modem and appropriate baud rate in the “Modem
Table”.
Note
If the modem you are using is not contained in the selection list, select “A
Hayes Compatible” modem with the data transfer rate of the modem you are
using. If you have selected the modem type, the software expects that a
modem is installed and turned on.

Data transfer rate “ReachOut” automatically sets the highest possible transfer rate for the selected
modem. You can change the current transfer rate in the “Data Speed” menu in
the “Communications Settings” form.
1. Select “Comm Settings” –> “Data Speed”. A selection list of transfer rates
is displayed.
2. Use the arrow keys to select a transfer rate.
3. Confirm your selection by pressing the Enter key. The menu is closed.
Note
When modems from different manufacturers are used, the same data transfer
rate must be set for both viewer and host; otherwise, possibly no connection
can be established.
Phone line type Set the modem to tone or pulse dialing in the “Dialing Prefix” menu in the
Communication Settings screenform.
1. Select menu items “Comm Settings” –> “Dialing Prefix” to access the
“Enter Phone Dialog Prefix” menu.
2. Enter the prefix for the desired dialing signal type in the text line.
ATDT: Tone dialing
ATDP: Pulse dialing
Note
If you use the Call Back option on private branch exchanges, the string for tone
dialing must be ATX3DT, with pulse dialing ATX3DP to ensure that the dialing
tone is ignored. For more detailed information on the prefix ATXn, please refer
to your Modem Manual.
You can enter additional parameters for PBX systems. Descriptions of these
can be found directly in the “Enter Phone Dialog Prefix” menu.
4. Press the “Cancel” or “Esc” key to exit the Communication Settings
screenform. The “Save Current Settings” option window appears.
5. Press key “Y” to save your settings and return to the main screen form of
“ReachOut”.
Making a In the menu “Phone Book”, select the PCs with which you want to establish
connection to a PC connections.
1. Select “Preferences” –> “Edit Phone book” in the “ReachOut” menu bar.
The “Call-Out Phone book” screen form opens.
2. Press key “A” (Add New Entry) to enter a new phone connection.

3. Enter a “Description” and “Phone Number”. You can also fill in the “User
Name” and “Password” fields if you wish.
4. Confirm you inputs by pressing the Enter key.
5. Repeat the operation if you wish to enter further phone connections.
6. Press key “X” (Exit) to close the menu.
Note
Use the “E” key (Edit Entry) to modify existing entries. Use the “D” key (Delete
Entry) to delete existing entries.
Password and Call Use the “Edit Passwords” menu to define which access rights the user of the
Back viewer PC will have when contacting the host. Each user can also be assigned
his/her own password. Only users entered in the list can activate the remote
diagnosis function.
1. Select “Security” –> “Edit Passwords” in the “ReachOut” menu bar. The
screen headed “Password List for this computer when it is a host” is
then opened.
2. Press key “A” (Add Password) to record a new user with password. The
“Add New Password” screen opens.
3. Enter the name and password in text lines “User Name” and “Password”.
Select menu item “File Access” to display a selection list in which you can
assign varying levels of access rights to the user.
4. If you wish to grant full access rights to the user, select “Full Access” in the
list. Select the appropriate entry for restricted rights.
Call Back For Call Back mode, you can enter the phone numbers of the viewer PC. If the
host dialed from the viewer PC, no direct connection is established with active
Call Back. The host will call back the logged-on viewer PC only with the stored
phone number. The remote diagnosis system is not activated until a connection
has been successfully set up with Call Back.
Call Back ensures that computers without access authorization cannot perform
remote diagnosis. Only viewer PCs and users entered in the host with their
phone numbers will be accepted after successful Call Back.
5. Type the phone number of the viewer PC when working with Call Back.
6. Confirm your entries by pressing the “Enter” key and return to the main
screen form of “ReachOut”.

Defining options The logging on process for authorized users can be configured in the “Pass-
for log-on word Options” menu. You can, for example, define whether passwords are
needed or set the maximum number of log-on attempts.
“Password Options Menu” screen opens.
2. You can activate or deactivate the relevant configuration by pressing keys
“1” to “4”.
3. Press the “Cancel” or “Esc” key to go to the “ReachOut” main screenform.
Caution
! The other setting options must not be used (e.g. “Reboot upon Disconnect”)!
Completing the The basic configuration of “ReachOut” is complete once you have made these
configuration settings. When the system is restarted next time, it will be configured for the
remote diagnosis.
1. Press the “Cancel” or “Esc” key to exit “ReachOut”. You return to the con-
figuration submenu of “ReachOut”.
Key Description of configuration submenu

Teleservice enabled at power ON
0: Exit
Exit configuration menu without saving settings
1: Save Setup, Reboot
Save new configuration and restart control system
3: Teleservice setup
Return to Setup menu
5: Disable Teleservice on Power ON
ReachOut will not be stated on the next Power ON
Note
Please make sure that the modem is turned on when the remote diagnosis is
started.
2. Press key “1” to write the configuration to the PC card and restart. After
restart, the remote diagnosis will be available on the PCU 20.
Reboot The configuration menu of “ReachOut” will not be displayed after rebooting. The
PC card is configured and “ReachOut” will now be activated and ready for re-
mote diagnosis every time the controller starts up.

Note
Whenever you update the control software you must call up the “ReachOut”
software again with “3”. Close the configuration software without making any
changes. As soon as the configuration menu appears, press key “0” and close
the configuration menu again. A new menu is displayed which you can close by
pressing key “1” (Save Setup, Reboot).
Updating the control software might have altered the settings in autoexec.bat
and config.sys. Calling the configuration submenu of “ReachOut” again will
update the settings on the PC card.

4.2 Installing and configuring the software on the HT 6

The remote diagnosis software “ReachOut” required to operate the remote
diagnosis is completely installed on the HT 6. It need only be configured to
match the user’s system before the software is used for the first time.
Call configuration The modem is connected. Please proceed as follows to configure the card:
mode
1. Switch on PLC or press Reset button (with a screwdriver).
The following message is displayed:
“HPU 100.2 Boot Software V01.01.02

Copyright (C) 1997 SIEMENS AG ERLANGEN,
570870710413 V01.00.04”
2. Press key “6”.

A menu containing the following options is displayed.
You can select the function of your choice with keys “1” to “3”.
Key Description of configuration menu

ReachOut teleservice is disabled at power ON
The current status of remote diagnosis is displayed (corresponds to key “4”)
0: Update from PC Card or Exit (is no card is inserted)
Update the control software via PC card
1: Update with PC–IN (COM 1:)
Update the control software via COM 1 (not supported by HT 6)
3: Teleservice setup
Run the configuration software for remote diagnosis
3. Press key “3”. You open the menu for configuring the remote diagnostics
software.
Performing the You are now offered various possibilities for configuring the remote diagnosis
configuration software:
Either select the setup mode for the software or select one of the preset config-
urations.
Key
0: Exit
Leave the remote diagnostics setup menu
1: Save Setup
Save the configuration
ALT Right-Shift: advanced setup (use
Select to scroll screen)
Quick modem setup
3: Reset setup
Standard configuration
Direct connection direct link of a PC with the HT 6
COM1: 38.4K (Note: Do not use, connection to HT 6 not possible)

A Hayes Compatible 14400

4: Modem connection 14,400 baud
Com1: 19.2 K
Com1: 38.4 K
6: A Hayes Compatible 28800
(Note: Do not use; connection no possible)
Com1: 57.6 K
Use ALT Right-Shift to access ReachOut setup. The screen window can be
moved using the Select button.
Handling can be simplified by selecting “monochrome” for the screen color.
This is achieved by selecting the menu items “Preferences”, “Screen Color”,
“Monochrom” or by entering the characters P, S, M.
Select “4” or “5” for a default configuration. In this case, you will not need to
make any further settings for the remote diagnostics SW on the HT 6. No ac-
cess password or callback function is activated. A connection can be estab-
lished using the default settings provided that the modems are Hayes-compat-
ible and standardized to V.90.
Press “1” to save the selected configurations.
Use “0” to exit the menu without saving.
A connection to the HT 6 is not possible in the case of configurations “3” and
“6”.
If you want to set up your own configuration, call ReachOut setup.
Note
The ReachOut software is selected and operated via an MFII keyboard.
Setup ReachOut Configure the existing hardware in the “ReachOut” setup menu and define your
settings for operation. For initial start-up of the remote diagnosis, you must
make the following settings:
• Select modem COM port
• Set modem type
• Select modem transmission rate
• Select phone line type
• Enter PCs for connections
• Set password and access rights
• Enter a phone number for the call-back function
• Reboot the system

Selecting menu The “ReachOut” menus for the HT 6 are selected with the arrow keys on the
items operator panel. The selected item can be activated by pressing the Enter key.
Help The main “Help” menu contains a brief description of each menu. You can also
display direct help for any subject by pressing function key “F1”. Use the arrow
keys to page through the help topics.
Select the COM The HT 6 has one COM port: Com 1. You can set the appropriate COM port in
port the menu “Comm Port”.
1. Select “Preferences” –> “Communication Settings” in the “ReachOut”
menu bar. A new form with a new menu opens in which you can enter the
“Communication Settings”.
2. In this new window, select “Comm Settings” –> “Comm Port” to display a
selection list.
3. Select serial interface COM 1.
Note
Both the configuration for modem type, data transfer rate and connection type
and for Comm Port is carried out in the screen form “Communication
Settings”.
Modem type “ReachOut” offers a selection list of typical modems to choose from in the
screen form for the Communication Settings in the menu “Modem Select”.
1. Select “Comm Settings” –> “Modem Select” in the “Communication
Settings” screenform. A selection list of modems is displayed.
2. Select the connected modem and appropriate baud rate in the “Modem
Table”.
Note
If the modem you are using is not contained in the selection list, select “A
Hayes Compatible” modem with the data transfer rate of the modem you are
using. If you have selected the modem type, the software expects that a
modem is installed and turned on.
Data transfer rate “ReachOut” automatically sets the highest possible transfer rate for the selected
modem. You can change the current transfer rate in the “Data Speed” menu in
the “Communications Settings” form.
1. Select “Comm Settings” –> “Data Speed”. A selection list of transfer rates
is displayed.
2. Use the arrow keys to select a transfer rate.

3. Confirm your selection by pressing the Enter key. The menu is closed.
Note
When modems from different manufacturers are used, the same data transfer
rate must be set for both viewer and host; otherwise, possibly no connection
can be established.
Phone line type Set the modem to tone or pulse dialing in the “Dialing Prefix” menu in the
Communication Settings screenform.
1. Select menu items “Comm Settings” –> “Dialing Prefix” to access the
“Enter Phone Dialog Prefix” menu.
2. Enter the prefix for the desired dialing signal type in the text line.
ATDT: Tone dialing
ATDP: Pulse dialing
Note
If you use the Call Back option on private branch exchanges, the string for tone
dialing must be ATX3DT, with pulse dialing ATX3DP to ensure that the dialing
tone is ignored. For more detailed information on the prefix ATXn, please refer
to your Modem Manual.
You can enter additional parameters for PBX systems. Descriptions of these
can be found directly in the “Enter Phone Dialog Prefix” menu.
4. Press the “Cancel” or “Esc” key to exit the Communication Settings
screenform. The “Save Current Settings” option window appears.
5. Press key “Y” to save your settings and return to the main screen form of
“ReachOut”.
Making a In the menu “Phone Book”, select the PCs with which you want to establish
connection to a PC connections.
1. Select “Preferences” –> “Edit Phone book” in the “ReachOut” menu bar.
The “Call-Out Phone book” screen form opens.
2. Press key “A” (Add New Entry) to enter a new phone connection.
3. Enter a “Description” and “Phone Number”. You can also fill in the “User
Name” and “Password” fields if you wish.
4. Confirm you inputs by pressing the Enter key.
5. Repeat the operation if you wish to enter further phone connections.
6. Press key “X” (Exit) to close the menu.

Note
Use the “E” key (Edit Entry) to modify existing entries. Use the “D” key (Delete
Entry) to delete existing entries.
Password and Call Use the “Edit Passwords” menu to define which access rights the user of the
Back viewer PC will have when contacting the host. Each user can also be assigned
his/her own password. Only users entered in the list can activate the remote
diagnosis function.
screen headed “Password List for this computer when it is a host” is
then opened.
2. Press key “A” (Add Password) to record a new user with password. The
“Add New Password” screen opens.
3. Enter the name and password in text lines “User Name” and “Password”.
Select menu item “File Access” to display a selection list in which you can
assign varying levels of access rights to the user.
4. If you wish to grant full access rights to the user, select “Full Access” in the
list. Select the appropriate entry for restricted rights.
Call Back For Call Back mode, you can enter the phone numbers of the viewer PC. If the
host dialed from the viewer PC, no direct connection is established with active
Call Back. The host will call back the logged-on viewer PC only with the stored
phone number. The remote diagnosis system is not activated until a connection
has been successfully set up with Call Back.
Call Back ensures that computers without access authorization cannot perform
remote diagnosis. Only viewer PCs and users entered in the host with their
phone numbers will be accepted after successful Call Back.
1. Type the phone number of the viewer PC when working with Call Back.
2. Confirm your entries by pressing the “Enter” key and return to the main
screen form of “ReachOut”.
Defining options The logging on process for authorized users can be configured in the “Pass-
for log-on word Options” menu. You can, for example, define whether passwords are
needed and/or how many logon attempts a user has.
“Password Options Menu” screen form is opened.
2. You can activate or deactivate the relevant configuration by pressing keys
“1” to “4”.
3. Press the “Cancel” or “Esc” key to go to the “ReachOut” main screenform.
Caution
! The other setting options must not be used (e.g. “Reboot upon Disconnect”)!

Completing the The basic configuration of “ReachOut” is complete once you have made these
configuration settings. When the system is restarted next time, it will be configured for the
remote diagnosis.
1. Press the “Cancel” or “Esc” key to exit “ReachOut”. You return to the con-
figuration submenu of “ReachOut”.
Key Description of configuration submenu

0: Exit
Exit configuration menu without saving settings
1: Save Modem Setup
Save the configuration
ALT Right-Shift: advanced setup (use
Select to scroll screen)
Quick modem setup
3: Reset setup
Standard configuration
Direct connection direct link of a PC with the HT 6
COM1: 38.4K
Com1: 19.2K
Com1: 38.4K
6: A Hayes Compatible 28800
(Note: Do not use; connection no possible)
Com1: 57.6K
Note
Please make sure that the modem is turned on when the remote diagnosis is
started.
2. Press key “1” to write the configuration to the PC card and restart. After
restart, the remote diagnosis will be available on the HT 6.
Reboot The configuration menu of “ReachOut” will not be displayed after rebooting.
“ReachOut” is now ready for remote diagnosis. You can activate the remote
diagnosis software with the “Remote diagnosis” softkey in the “Diagnosis”
area.
Note
The remote diagnostics software configuration remains unchanged even when
the HT 6 system software is updated.

4.4 Quitting remote diagnosis
4.3 Activating remote diagnosis subsequently

The remote diagnostics software must be activated when the PCU 20/HT 6 has
booted. You can call up the function as a softkey on the PCU 20/HT 6.
1. Press the “Diagnosis” softkey.
2. Press the “Remote diagnosis” softkey. The message “Starting remote
diagnosis, restarting control unit; continue with OK” appears.
3. Confirm restart of the control unit by selecting “OK”. “ReachOut” is activated
and the control unit restarted. The NCK is not affected by this process and is
not restarted.
4.4 Quitting remote diagnosis

Depending on the configuration you have set, you can exit the function in the
following way:
Mode “Disable ReachOut at Power ON” is active:
S Hardware reset of the PCU 20/HT 6

Mode “Enable ReachOut at Power ON” is active:
S Turn off the control system (with power ON, remote diagnosis is immediately
active in this mode).
J

Installing the Remote Diagnosis Software
on the PC (Viewer) 5
Preparation Before you install the remote diagnosis software on your PC, observe the
following:
• Determine which viewer version is required. When an PCU 20/HT 6 is acting
as the host, the DOS version of the viewer must be installed.
• Erase every other remote control software from the PC.
• If you are using a modem, make sure that it is configured correctly and
connected to the telephone system.
• Make a note of the modem type, model number and transmission rate.
• Locate the RS-232 interface (e.g. COM1 or COM2) to which the modem is
connected.
• Determine under which operating system your viewer is operated.
5.1 Viewer for Windows 95/98/2000/NT
Installation The software package for the remote diagnosis on the PC is called “Remote
Diagnosis Viewer 840D”. The supplied installation batch file of
“SetupW32.bat” can be used to set up the tool on your PC under Windows as
follows:
1. Insert the CD into the CD-ROM drive.
2. Select “Run” in the “File” menu in the Program Manager.
3. Type the command line “E:\SetupW32.bat” (“E” is the drive letter for the
CD-ROM which can vary).
4. Confirm with “OK”.
5. Follow the further instructions to complete the installation. The steps are the
same as required for installation on the controller (see Section 3.3).
Click the Help symbol if you need assistance during installation. The help func-
tion is available at all times.
Note
To install the remote diagnosis under Windows NT4.0, administrator rights are
required.

5.2 Viewer for MS-DOS (necessary for PCU 20/HT 6 as the host)
5.2 Viewer for MS-DOS (necessary for PCU 20/HT 6 as the

host)
Installation
1. Use the installation program installd.exe to install the DOS version on the
viewer PC:
2. Insert the CD into the CD-ROM drive.
3. Under Windows 95, 98, 2000, NT, change to the MS-DOS prompt to open a
DOS window.
4. Change to directory “Dos/Disk1” on the CD-ROM and enter “installd.exe”.
The installation program for the remote diagnosis for DOS is started.
Note
None of the Windows versions 95, 98, 2000, NT can be used for remote
diagnosis between a viewer PC and the PCU 20/HT 6. Only the DOS variant
may be installed. In the Windows versions mentioned above, it can be started
in a DOS box. Background: PCU 20/HT 6 uses the DOS operating system.
Installation You are guided through the installation routine by a menu-driven menu. Please
procedure proceed as follows for a standard installation:
1. Enter your name, company name and serial number in the first screen form
of “ReachOut Dos Install”. Confirm your inputs by pressing function key
“F10”. Another prompt concerning the correctness of entries is displayed.
2. Confirm you inputs again with “F10” if they are all correct. The new window
“Select the correct Path Names below” will appear.
By default, the remote diagnosis software is installed on C:\reachout. ReachOut
stores all data in this path during operation.
3. Confirm the standard path name by pressing function key “F10”. Screen
form “Full (complete) or Custom Installation?” is displayed.
4. Press key “C” to customize the installation. Screen “Install for
Host/Viewer?” then appears.
5. Press key “3” to install the software for the viewer. Screen “Install for
which environment?” appears.
6. Press key “2” to install only the DOS version of ReachOut. Screen “Select
Communications” appears.
7. Press key “3” to install communication via modem. The screen form closes
and all necessary files are copied onto your computer by the installation
routine.
8. During the installation, you will be asked to insert disk 2 (disk 2). Insert disk
2 (disk 13) in drive A: and confirm by pressing the “Enter” key. Do the same
with disk 3 (disk 3).

Note
If you install the program from the CD-ROM, specify the new directory on the
CD-ROM as the source when changing the disk, e.g. with disk 2, type
“d:\disk2”. Drive letter “d:” stands for the CD-ROM drive (may vary).
After all files have been copied onto the hard disk, all you need to do is config-
ure the connection. The screen headed “Type of Modem Support” appears.
9. Press key “1” to configure a connection with an analog modem. Screen
“Enter Computer Name” appears.
10. Enter the name of the viewer PC and confirm with “Enter”. This name will
be used thereafter for remote diagnosis with ReachOut. Screen
“Communication Settings” appears.
11. Configure the modem you have installed in the “Comm Settings” menu.
Note
You will find a description of the main configuration steps under configuration of
the modem for the host in Section 2.1 under items “Select COM port”,
“Modem type, “Transmission rate” and “Transmission type”.
12. Select “File” –> “Save Configuration” when you have finished configuring
the modem and connection.
13. Press the “Esc” key to close the “Communication Settings” menu.
Message box “ReachOut Installation Complete” appears.
14. The installation of the remote diagnosis for the viewer is completed.
J

Notes

Connecting 6
6.1 General information on connecting with viewer for
Win32 (Win95/98/2000/NT)
Connecting with The Windows 32 variant supports connecting with several computers to or from
multiple a single PC.
connections • A single viewer PC can be connected to several waiting computers. It is
possible to use Chat, the Explorer or “RemoteControl” simultaneously or
separately.
• A single computer (viewer) can set up connections under Windows
95/98/2000/NT and wait for connections.
Note
If the controller has no mouse and no “ALT” key, the host on the controller can
only be quitted via the viewer.
6.2 Connecting to the viewer for Win95/98/2000/NT

(with HMI Advanced)
Connecting to the Start “ReachOut” under Windows 95/98/2000/NT. The following window is
viewer and modem overlaid:

6.2 Connecting to the viewer for Win95/98/2000/NT (with HMI Advanced)
Fig. 6-1
Click “Connection” to create a new connection. The input window “Create

New Connection” appears.
Fig. 6-2
Enter the name of your connection. The default setting is “My connection”.

Fig. 6-3
In the next input window select the connection type (over which medium the
connection is to be set up).
As an alternative, you can also activate “Network” with TCP/IP protocol if the
PCU can be reached over a network, Internet or RAS gateway.
Fig. 6-4
Enter the area code and the telephone number in the last window.
Activate the connection by double-clicking on the icon shown in Fig. 6-1.

Note
You can subsequently adapt the modem configuration with the button
“Configure”. But in this case, the settings you have made will be other than
those made in the dialog box “Control Panel/Modems/Properties”.
Connection setup Use the same procedure as with a modem connection until the bottom box ap-
with viewer via pears.
network (TCP/IP)
Fig. 6-5
Select “Network”.
Fig. 6-6
Enter the IP address of the remote computer you want to be connected to under
“Remote computer’s name”.

6.3 Cascaded connection with Viewer/Host under WindowsNT (PCU 50)
Establishing a To install or add a new dial-up connection on a WinNT computer, perform the
connection with steps listed under Subsection 2.5.1 up to and including “Integration into the
the viewer across MMC user interface”.
the Internet on a If dial-up networking and the Internet connection have been set up on the
WinNT computer PCU 50, you can set up the remote diagnosis connection over network
(TCP/IP), as described under “Connection setup with viewer over network
(TCP/IP)”.
Use the IP address that was dynamically assigned to the PCU 50 if available.
6.3 Cascaded connection with Viewer/Host under

WindowsNT (PCU 50)
Configuration as Several controls are connected with a Windows NT computer via a network.
gateway You can access the NT computer host from any external viewer PC via modem
or ISDN in order to access the controller from the viewer of the NT computer
through the network.
Preparation No additional configuration is required on the individual controls. All controllers

must be configured as hosts and the viewer must be able to reach them via the
network.
The first viewer PC from which the connection is to be set up to the individual
controls must be a Windows NT computer.
Install the viewer remote diagnosis software for Windows NT on the computer.
In general, installation, configuration,and operation are conducted in the same
way as for Windows 95.
Configure the individual connection with “Connection”, “New connection”.
Enter the name of the new connection and select the type of connection.
Enter the telephone number or IP address according to the type and click
“Finish”.
Under “Configure”, “Options” select the connections that you want and
configure them. At least two types of connections must be set up.

6.3 Cascaded connection with Viewer/Host under WindowsNT (PCU 50)
Fig. 6-7
The entry “NetBIOS” should not be enabled.

Enable “When computer starts” if the remote diagnosis function is to be
started automatically at system boot.
Connection Power up the Windows NT computer and start the remote diagnosis software.
setup Dial up the Windows NT computer from a second PC which also has the remote
diagnosis software installed on it.
Once the connection has been set up, you can access other possible
connections from the NT computer too.
Note
The connection between the viewer PC and NT computer must be different
from the connection between the NT computer and the control. A modem can
only set up one connection.

6.4 Connecting to the viewer under MS-DOS (for PCU 20/HT 6)
6.4 Connecting to the viewer under MS-DOS

(for PCU 20/HT 6)
The PCU 20/HT 6 is based on the MS-DOS operating system. The “ReachOut”
software for the viewer is also available as an MS-DOS program. If you use a
Windows operating system on the viewer PC, you must use the DOS version of
the remote diagnosis.
Connection setup To set up the connection between the viewer and host via a modem, please
in MS-DOS proceed as follows:
1. Start “ReachOut” under MS-DOS or from the DOS prompt of Windows by
calling the file gvm.bat from the “ReachOut” directory. “ReachOut” for the
viewer is loaded.
2. Select “Link”–>“Connect using Phone book”. Every entered host is dis-
played with name and telephone number.
3. Select the host of your choice from the list using the cursor keys and confirm
by pressing the “Enter” key. The host is selected.
Or:
1. Select “Link”–> “Contact to Host PC”. Screen “Enter Phone Number for
Host PC” appears.
2. Enter the telephone number of the desired host and confirm by pressing the
“Enter” key. The host is selected.
Connecting with The Windows 32 variant supports connecting with several computers to or from
multiple a single PC.
connections • A single viewer PC can be connected to several waiting computers. It is
possible to use Chat, the Explorer or “RemoteControl” simultaneously or
separately.
• A single computer (viewer) can set up connections under Windows
95/98/2000/NT or XP and wait for connections.
Note

6.4 Connecting to the viewer under MS-DOS (for PCU 20/HT 6)
Notes

Functions of the Viewer PC, Version Win32 7
“ReachOut” main screen of the Win32 version:
The new version does not contain any additional functions. But there are some
improvements, compared with older versions.
Improvements
1. The remote diagnosis can now display even 24-bit truecolor (to be set on
the host) on the viewer.
2. Under WinNT, a connection can be established only with appropriate user
rights. With earlier versions, this was not possible under WinNT.
Fig. 7-1

7.2 File transfer
7.1 Remote control
Operation of the In “Remote Control” mode you can see the screen of the HMI Advanced on
PCU 50/70 your PC screen and operate HMI Advanced with a mouse and keyboard. You
can activate softkeys by double-clicking them with the mouse or by means of
the function keys. The horizontal softkeys SK1 to SK8 correspond to function
keys F1 to F8, “Recall” corresponds to F9, and “Operating area switchover”
to F10. The vertical softkeys are reached, starting from the top, by means of
Shift + F1 to Shift + F8. You can operate all areas of the HMI Advanced from the
viewer PC.
To close down the connection, mark the icon representing the connection on the
viewer and click it with the right mouse button. Select “Disconnect” from the
menu that appears.
After clicking the relevant icon, too, you can disconnect by selecting the first
icon on the toolbar.
Note
7.2 File transfer
What does file The file transfer function makes it possible to exchange files between the viewer
transfer do? PC and the control. In this case, the viewer PC is referred to as the “Local” and
the PCU 50/70 as the “Host”. The transmission rate is approximately 6 to 8
minutes for 1 MB at 9600 baud.
How to cancel the You can return to the remote diagnosis selection screen by activating “Exit” in
function the “File” menu or by means of the key combination Alt + F4.

7.3 Chat for PCU 50/70 with HMI Advanced (communication via text input window)
7.3 Chat for PCU 50/70 with HMI Advanced (communication

via text input window)
Chat screen under The chat window allows both operators to communicate by typing in text at the
Windows 95 same time. Click “Chat” to open the Chat window.
Fig. 7-2
Note
On the PCU with MFII keyboard you can select “Chat” with the End key and
activate it with the Input key. While a connection is active you can select the
main screen on the HMI Advanced with “Diagnosis”–> “Remote diagnosis”.
How to cancel the Close the Chat window with “Exit”.

function

7.6 Help
Note
This is not possible on the PCU 50/70 without the MFII keyboard. In that case,
the viewer must close the chat window on the viewer side. The window on the
PCU 50/70 is then automatically closed.
7.4 Terminal emulation

This function is not required for remote diagnosis.
7.5 Exit
You can leave the menu by activating “Exit”. If the connection is still up a warn-
ing appears telling the operator that the viewer is still connected and that the
connection will be broken when remote diagnosis closes. Confirming this warn-
ing with “OK” closes the program and breaks the connection.
7.6 Help
A comprehensive help menu is available to assist at every important stage of
operation.
J

Function of the Viewer PC (PCU 20/HT 6) 8
Remote diagnosis on the PCU 20 or HT 6 provides the same functions as that
for the PCU 50/70.
However, the Chat function is restricted in the PCU 20 or HT 6 version. Commu-
nication is only indirectly possible via a parts program.
8.1 Remote control
Operation of the In “Remote Control mode the screen contents of the PCU 20 or HT 6 (host)
PCU 20/HT 6 are displayed on your screen. You can control the host functions via the viewer
PC keyboard. In this instance, softkeys are activated via function keys. Horizon-
tal softkeys SK1 to SK8 are operated via function keys F1 to F8. The vertical
softkeys are operated, starting from the top, using Shift + F1 to Shift + F8. “Re-
call” corresponds to function key F9 and “operating area switchover” F10. In
other words, you have control over all host functions from the viewer PC.
Disconnecting If you wish to clear the connection between the viewer and host, you must press
the left-hand and right-hand shift keys together. The window is closed and you
return to the “ReachOut” interface.
In ReachOut, change to the menu “Link”–> “Disconnect from Host-PC”. The
connection to the PCU 20/HT 6 is ended.
Note
On older MMC versions (< SW 5) the function “Hardware rely” might have to
be activated in the viewer under “Preferences –> Keyboard Handling”.
8.2 File transfer
Meaning File transfer allows you to transfer data from the viewer to the host and from the
host to the viewer. The transferred data for the PCU 20/ HT 6 are placed in the
clipboard on drive “e”: of the host. The “transfer” directory is provided for this
purpose on drive “e:”.

8.3 Chat
Transfer of data To transfer data you must open the File Manager:
1. Select “File” –> “Invoke File Manager” on the “ReachOut” interface. An
Explorer with two windows is opened.
The directory of the viewer PC is displayed in the left-hand window of the Ex-
plorer. The host directory is displayed in the right-hand window. Files can be
copied and moved between the host and viewer or deleted. Files can only be
written to drive “e:” on the host. All other drives have read status only.
2. Close the File Manager by selecting “Exit” –> “Yes”. You then return to the
“ReachOut” interface.
Transfer directory The transfer of data between the viewer and host is organized via a transfer
directory. Data from the viewer or host are stored initially in this directory. To
transfer parts programs, for example, the data are copied into the transfer direc-
tory from the viewer PC where they can then be processed from the host.
To access data stored in the transfer directory from the host, proceed as follows:
1. Select the “Services” softkey on the host. A new screen form appears.
2. Select the “Clipboard” softkey.
3. Select the “Transfer-Directory” softkey. The transfer directory is opened.
The functions “Copy and paste”, “Create archive”, “Delete” and “Refresh-
Dir” are available on the vertical softkeys.
8.3 Chat
Meaning Direct CHAT is not supported.

The Chat function is available on the PCU 20/ HT 6 only in a limited form, i.e.
where a parts program, e.g. CHAT1.MPF, is edited in a remote diagnosis ses-
sion. This parts program should be deleted at the end of the session.
Caution
! Do not start the CHAT function from the remote diagnosis menu!

Tips and Tricks 9
This section contains some useful tips and tricks.
9.1 Cascading of Win-Viewer to the DOS-HOST via

“Gateway”
In V6.1 and higher, remote diagnosis can be used to establish a connection to
the controller from several computers ⇒ Cascading.
To do so, the viewer version of the remote diagnosis must be installed on all
computers, with exception of the control system. The remote diagnosis software
on the intermediate computers in the direction towards the control system operate
as a viewer and in the direction towards the end viewer as a host, which must be
set to the Wait state.
The cascading always starts from the control system and then successively
continues from one intermediate computer to the next to the end viewer.
It is also possible to cascade between different operating systems. The
cascading of a Win32 viewer to a DOS host is shown below. For obvious
reasons, different communication links must be used for viewer and host on the
intermediate stations. The example below shows the intermediate computer
directly connected to the end viewer via a TCP/IP network and directly to the
controller via an RS-232 interface. It is also possible to use the other admitted
communication links.
HMI Embedded/
PCU 20
RS-232 direct X6/X7
V6.1
V6.1 V6.1
Fig. 9-1 Cascading the remote diagnosis via a “gateway”

9.2 Automated installation of remote diagnosis
The following possibilities were tested and have been found to be operative.
Machine Operating system ReachOut version Restrictions

PCU 20 MS-DOS DOS host None
Gateway Win95/98 DOS viewer + The DOS viewer must
PC (1) Win32 host run in a DOS window (no
full screen)
V5.1
Viewer – Win95/98/NT Win32 Viewer V5.1 the connection PCU 20
PC (2) ↔ gateway PC must be
established before this
connection can be made.
Caution
! The Win NT operating system may not be run on the gateway PC (1). This
mode does not allow 16-bit graphics resolution of the DOS viewer in a DOS
window.

You can create installation scripts for automatic installation in remote diagnosis
V5.1 and higher using text editors such as the Windows Notepad. If different
users require different installation routines, several files can be created. These
must be started specifically in the Windows command line by specifying the file
name of the script after the SETUP command.
If the same installation routine is sufficient for all users, you should create a
script file with the name “ROINST”, which is automatically executed by the
SETUP.EXE file and therefore need not be specifically initiated by the user. The
script “ROINST” must be stored in the same directory as the setup programs to
ensure that this file can be called automatically.
Note
To provide completely automated installation, you should copy all installation
disks from the CD-ROM to a network drive or to floppy disks. The installation
script created can then be stored on the first diskette. Furthermore, the
SETUP.ISS file that is contained on the first diskette must be adapted as
described in this Section.
If special script names are used, the SETUP program must be started with the
attribute “SCRIPT = Script name”.
The following syntax applies to the SETUP command:
SETUP [TYPE = [HOST  VIEWER] [; PUBLIC  SHARED] [SCRIPT = script
filename] [script parameter 1] [script parameter 2] ... [script parameter n]
This is the command line for starting the setup with the script file “HOST” which
is to contain the settings for installing the host version of remote diagnosis:

“SETUP SCRIPT=HOST”
Note
Under WinNT, this parameter only applies to version 8.30 or higher.
Sequence Creating an installation script

1. Use a text editor to create a new file.
2. Type the desired script commands and settings in the file.
When creating the script for a network installation, make sure that the parameter
PUBLIC is not deleted; otherwise the entire installation of the remote diagnosis
will not be secure.
3. Save the file.
If you wish the script to be started automatically during the remote diagnosis,
the script file must be called “ROINST” (without file extension) and be saved in
the same folder as the setup program.
Note
Make sure that the HIDDEN switch for settings to be removed from the
SETUP.ISS file is set in the installation script. Otherwise, you must enter these
values in dialog boxes.
Parameter list
AUTOSTARTHOST=yesno Determines whether the remote diagnosis is
set to the host wait mode automatically
during start.
COMPANYNAME=siemens Specifies the name of the company for which
the remote diagnosis is licensed. If you do
not want to specify a company name, use
“COMPANYNAME=”.
CONNSHORTCUTS Use this command to create shortcut icons
for all remote diagnosis link icon files
(*.RCO) that have been found in the [DISK1]
folder during installation.
EXECUTE=program_name starts the program with the name “program
_name” after the installation of the remote
diagnosis has been completed and Windows
has been restarted.
GROUP=folder_name Specifies the name of the folder that will
contain the remote diagnosis icons. If the
GROUP command is missing, Setup will
create a folder with the default name
“ReachOut”.

GROUP_ID=group_ID (only available from version 5.1 onwards.)

specifies the name of the remote diagnosis
group to which the computer belongs in a
NetWare or Banyan VINES network.
HIDDEN Hides the display of the installation process
on the display.
If an installation script is processed using

this command, a search for required
parameters is carried out in the SETUP.ISS
file contained in the same folder. Certain
installation parameters in this file do not
have default values; they must therefore be
specified by the user.
Parameters in the SETUP.ISS file, for which

values must be specified:
AdminName= User name for the initial user

of the remote diagnosis software with
administrator rights. Important Users who
install the remote diagnosis with these
parameters must know the assigned name.
AdminPass= Password for the initial user

with administrator rights for the application.
Important Users who install the remote
diagnosis with these parameters must know
the assigned name.
SzName= A name that is stored in the

Windows registry of the remote diagnosis.
SzCompany= The company name that is

stored in the Windows registry of the remote
diagnosis.
SzSerial= The serial number of the remote

diagnosis, which is stored in the Windows
registry of the remote diagnosis.
These values are used on all computers on

which the remote diagnosis is installed.

ICONS=icon,icon_description Places the shortcut icons in the “ReachOut”

program folder. After installation, these
shortcuts are to be found in the Windows
“Start” menu.
If you do not wish to use these icons, use

“ICONS=” or use the “NOGROUP”
command.
Example:
ICONS=REACHOUT.EXE,ReachOut;REAC
HOUT.HLP,ReachOutHelp;ROUSERS.EXE,
ReachOut User Manager;
LOCALLOGON=yesno Defines whether users must log into the
remote diagnosis when starting the remote
diagnosis. (only available from version 5.1
onwards.)
NAME=computer_name Defines the name used for the remote
diagnosis to identify the computer on which
the remote diagnosis is installed.
If you do not wish to use a name, type

“NAME=”.
NODESKTOPICON (only available from version 5.1 onwards.)
NETWORK=protocol defines the network type via which the
remote diagnosis can communicate. You can
define more than one network if you use the
command “NETWORK” several times.
Example:
NETWORK=Winsock
NETWORK=NetBios
Parameter values that can be used:
Banyan – Banyan Vines network
IPX – Novell Netware SPX or IPX using the

Broadcast communication (the same as with
SPX)
NetBios – NetBios networks
SAP – Novell Netware SPX or IPX using the

SAP communication
SPX – Novell Netware SPX or IPX using the

IPX)
Winsock – TCP/IP networks including the

Internet.

NOGROUP Has the effect that no Windows program

folder is created for the remote diagnosis in
the Start menu.
PUBLIC Installs only the configuration files of the
remote diagnosis. The remote diagnosis is
started from the folder (usually a network or
a shared folder) from which it was installed.
Note: Make sure that the remote diagnosis

is installed in the source folder completely.
The parameter Public cannot be used when
the program is installed from disks.
REM Identifies a comment line that is not
processed by the remote diagnosis.
RESTARTWINDOWS Exits Windows and restarts it after
installation.
SERVER Defines the name of the NetWare server with
which the remote diagnosis is to be linked.
If the remote diagnosis is installed on a

computer not integrated into the network,
this parameter will have no effect.
SHARED Performs a released installation of remote
diagnosis. Guides a shared installation of the
remote diagnosis software. A shared
installation is a central copy from which
security settings can be made for all users
who have carried out a public installation
from the shared copy. The shared installation
is usually carried out on a shared network
drive.
TARGET Defines the folder in which the remote
diagnosis is to be installed.
If this parameter is omitted from the script,

the remote diagnosis is automatically
installed in the folder “C:\PROGRAM
FILES\REACHOUT” provided that the path
“C:\PROGRAM FILES” exists. Otherwise, the
user will be prompted to specify a folder
name.
TYPE=Viewer/Host Defines whether a computer does calls or
waits for calls from remote computers.

USERNAME=username Specifies the name of the person for whom

the remote diagnosis is licensed.
Note: This is not the user name assigned

with a password entry.
WAITON=protocol (available from version 5.1 onwards only);
Defines the connection types via which the
remote diagnosis expects a call in advance.
You can specify several connection types.
Example:
WAITON=SPX;TELEPHONY;WINSOCK
Parameter values that can be used:
BANYAN – Banyan Vines network
CAPI – CAPI connection
DIRECT – Ddirect connection or zero

modem cable
NETBIOS – NetBios networks
SPX – Novell Netware SPX or IPS using the

IPX)
TELEPHONY – Modem
WINSOCK – TCP/IP networks including the

Internet.

Example of a REM installation script “ROINST”

script AUTOSTARTHOST=no
COMPANYNAME=SIEMENS AG
CONNSHORTCUTS
EXECUTE=C:\MyBatchfile.BAT
GROUP=remote diagnosis
REM GROUP_ID=group_ID
HIDDEN
REM ICONS=REACHOUT.EXE,ReachOut;
REACHOUT.HLP,ReachOut-Help;ROEVENTS.EXE,Event Viewer;
ROUSERS.EXE,UserManager;
ROSCRUI.EXE,Automating;SUPPORT,WRI, SUPPORT;
README.WRI,ReadMe;C:\Windows\uninst.exe –fC:\remote
diagnosis\
DeIsL1.isu-cC:\remote diagnosis\ROUInst.DLL,UnInst;
REM LOCALLOGON=yes or no
NAME=ExampleComputer
REM NODESKTOPICON
NETWORK=Winsock
REM NOGROUP
REM PUBLIC
RESTARTWINDOWS
SERVER
REM SHARED
TARGET=C:\remote diagnosis
Type=Viewer
USERNAME=Mustermann
WAITON=Winsock
Using this script, the remote diagnosis will be installed as a viewer/host with the
company name “SIEMENS AG”, the user name “Mustermann”, the computer
name “Example Computer” in the folder “C:\remote diagnosis” and will
create the entry “Remote diagnosis” in the START menu. The installation is
carried out in the background. The user need not carry out any entries. This is
done by the command “HIDDEN”. The required data, such as the user name of
the initial user with administrator rights, the corresponding password and also
the serial number are to be found in the file “SETUP.ISS”. The default values in
this file can be modified and the serial number be inserted (see example).

Example of a
SETUP.ISS file
; This script runs only in conjunction with a regular
; ReachOut installation script that contains the
; “HIDDEN” command. If the “HIDDEN” command is not
; specified, this SETUP.ISS file is ignored.
;
; This script will install ReachOut. You must restart
; the computer manually before using ReachOut.
; Changing BootOption=0 to BootOption=3 will
; cause an automatic restart.
;
; To use this script you _must_ modify the AdminName=,
; AdminPass=, szName=, szCompany=, and szSerial= lines
; below and provide valid entries. szName and szCompany
; cannot be empty, and szSerial must be a valid number
; or the installation will not complete.
[InstallShield Silent]
Version=v3.00.000
File=ResponseFile
[Application]
Name=ReachOut
Version=8.43
Company=Stac
[DlgOrder]
Dlg0=SdWelcome-0
Dlg1=SdLicense-0
Dlg2=SdRegisterUserEx-0
Dlg3=SdAskDestPath-0
Dlg4=SdAskDestPath-1
Dlg5=SdSelectFolder-0
Dlg6=SdShowDlgEdit3-0
Dlg7=SdStartCopy-0
Dlg8=SdFinishReboot-0
Dlg9=MessageBox-0
Count=10
[SdWelcome-0]
Result=1
[SdLicense-0]
Result=1
[SdRegisterUserEx-0]
szName=Mustermann_ISS
szCompany=SIEMENSAG_ISS
szSerial=xxxx–xxxx–xxxx–xxxx ← Enter the serial number here!
Result=1
[SdAskDestPath-0]
szDir=C:\Program Files\ReachOut
Result=1
[SdSelectFolder-0]
szFolder=ReachOut
Result=1

9.3 Adapting the Remote Diagnosis window
[SdShowDlgEdit3-0]
AdminName=ADMINISTRATOR ← User name with administrator rights!
AdminPass=PASSWORD ← Password for administrator rights!
Confirm=PASSWORD ← Confirm password for administrator rights!
Result=1
[SdStartCopy-0]
Result=1
[SdFinishReboot-0]
Result=1
BootOption=0
[MessageBox-0]
Result=1
After installation, the computer is rebooted, and the batch file “MyBatch-
file.BAT” (it could also be an EXE file) is executed. Since the command
“ICONS” is provided with comments, all icons of the remote diagnosis will be
created. If certain icons are not created, remove the comment mark “REM”
before the “ICONS” and the appropriate entries for the icons.
Note
If the icon “Uninst” is created using the “ICONS” command in script
“ROINST”, the inverted commas must be removed from the string of the short
cut for the icon in the Properties, otherwise it will not find “UNINSTALL.EXE”.
The host is configured such that it is not automatically set to the Wait status
after starting the remote diagnosis. It must be started manually with “Winsock”
(TCP/IP, incl. Internet) set as the default setting.
9.3 Adapting the Remote Diagnosis window
In most cases the remote dagnosis window is hidden by the header. To adapt
the window, it is possible to specify the size and position of the window in the
registry.
Sequence
1. Boot the PCU in Windows Service Mode.
2. In Notepad, type the following text:
3. Save this as a file with the extension “.reg”.

4. Now open the Explorer and start the file you have created by double-clicking
on it.

9.5 Troubleshooting tips for modem connections
REGEDIT4
[HKEY_CURRENT_USER\Software\Stac\ReachOut
\Reachout]
“X”=dword:00000001
“Y”=dword:000000bc
“Width”=dword:0000019a
“Height”=dword:000000fa
The position and size specifications will be entered in the Registry. When the
remote diagnosis is started next time, it is positioned and proportioned
according to the values entered above.
If size and position do not correspond to your wishes, you can adapt the values
accordingly. The values must be specified as hexadecimal values.
9.4 Repeated restart request
Repeated restart After you have installed remote diagnosis you might be requested to restart
request Windows even though you have just done it.
This behavior can be caused by the file “REBOOT” in the “ReachOut” directory.
To eliminate this problem, use the Explorer to delete this file.
Modems_e.wri Tips for eliminating problems with modem connections under Windows are to be
found in the file “Modems_e.wri” on the CD-ROM in the directory
“siemens/Tipps” .
J

Notes

Alarms 10
No signals or machine data are required for this function.
10.1 Alarms
Detailed explanations of the alarms which may occur are given in

References: /DA/, Diagnostics Guide
For systems with HMI Advanced you can refer to the online help.
J

10.1 Alarms
Notes

SINUMERIK 840D/840Di/810D Description of
Functions Remote Diagnosis (FBFE)
Interrupt-Controlled Email
Messaging: @Event (FE2)
The @Event product description can be found in the following document:
/HBA/ SINUMERIK 840D/840Di/810D

@Event manual 03.02 Edition
The previous document @Event (FE2) in this manual has been replaced by the
above document.
J

SINUMERIK 840D/840Di/810D Description of Functions Remote Diagnosis (FBFE) – 03.04 Edition FE2/i
Interrupt-Controlled Email Messaging: @Event (FE2) 03.04
Notes

FE2/ii SINUMERIK 840D/840Di/810D Description of Functions Remote Diagnosis (FBFE) – 03.04 Edition
SINUMERIK 840D/810D
(FBFE)
Remote Diagnosis from HMI SW 6.3

and higher (FE3)
Contents
1 Brief Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/1-3
2 Hardware Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/2-7
2.1 Component overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/2-7
2.2 Internet connection via modem . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/2-10
2.2.1 Internet under Windows 9x, 2000, ME, NT . . . . . . . . . . . . . . . . . FE3/2-12
2.2.2 Internet under WinXP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/2-18
2.3 Direct connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/2-26
2.4 Ethernet connection (TCP/IP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/2-27
2.5 Remote diagnosis via a gateway PC . . . . . . . . . . . . . . . . . . . . . . FE3/2-28
3 Software Installation/Deinstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/3-29
3.1 Booting the PCU 50/70 in service mode . . . . . . . . . . . . . . . . . . . . FE3/3-30
3.2 PCU 50/70 (host) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/3-31
3.2.1 Starting installation/deinstallation . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/3-31
3.3 PC (viewer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/3-32
3.3.1 Starting installation/deinstallation . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/3-33
4 Start-Up and Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/4-35
4.1 PCU 50/70 (host) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/4-35
4.1.1 Creating a new host connection object . . . . . . . . . . . . . . . . . . . . . FE3/4-38
4.1.2 Changing/renaming/deleting a connection object . . . . . . . . . . . . FE3/4-40
4.1.3 Starting up a connection object . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/4-40
4.2 Higher-level settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/4-41
4.2.1 Support request settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/4-42
4.2.2 Adjusting the PLC trigger bit settings . . . . . . . . . . . . . . . . . . . . . . FE3/4-44
4.2.3 Activate a video recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/4-45
4.2.4 Processing the status display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/4-46
4.3 Establishing a connection to an Internet provider automatically FE3/4-47

SINUMERIK 840D/840Di/810D Description of Functions Remote Diagnosis (FBFE) – 03.04 Edition FE3/iii
03.04
4.4 Chat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/4-47

4.5 Exiting a remote diagnosis session . . . . . . . . . . . . . . . . . . . . . . . . FE3/4-48
4.6 PC (viewer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/4-48
4.7 General functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/4-50
4.7.1 File transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/4-50
4.8 Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/4-51
5 Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/5-53
5.1 Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE3/5-53

FE3/iv SINUMERIK 840D/840Di/810D Description of Functions Remote Diagnosis (FBFE) – 03.04 Edition
Brief Description 1
Use Remote diagnosis software permits:
S A member of service staff (viewer) to control and influence the operation of a

controller from his/her PC/PG via the PCU of the controller.
S A machine operator to request service support at the controller (host).

Using the remote diagnosis software, a connection can be established from the
viewer to one or more computers.
As a viewer, you can display the computer screen of another user and carry out
your work as though you were sitting directly in front of the other computer or
Sinumerik control.
To establish a connection, the remote diagnosis technology must be installed on
all computers (PC or PG/PCU).
Before a connection is established with other computers and files and programs
are transferred, the information required to establish a connection and to start
and end a remote diagnosis session must be entered. This information is saved
in the connection objects and is displayed as symbols.
The PCU 50/70 must be configured as a host and the PC/PG as a remote
(viewer).
Remote diagnosis Remote diagnosis “MCIS RCS Host / MCIS RCS Viewer” comprises the follow-
functions ing main functions:
S Remote Control (remote control of the PCU)

S File transfer (PCU–>PC, PC–>PCU data transfer, always controlled by the
viewer with PC/PG)
S Chat (dialog box)

New functions Compared with remote diagnosis up to HMI software 6.2 (“ReachOut”), remote
diagnosis “MCIS RCS Host / MCIS RCS Viewer” Version1.x also offers the fol-
lowing additional functions:
S Establish an automatic connection to the Internet Provider

S Request the remote diagnosis service via e-mail
(install the @Event software)
S Status display on the PCU and the PC via a symbol display

S Start and stop a connection via a PLC bit
S Record a remote diagnosis session (session recording)
S Set a PLC bit at the start of a remote session
S Automatic start of a selected host object on starting remote diagnosis as
from software “MCIS RCS Host” Version 1.1
System Remote diagnosis is installed and configured on the PCU 50/70, under
requirements WindowsNT or WindowsXP. As all remote diagnosis functions can be accessed
via softkeys, neither a mouse nor a keyboard are required.
On the PC/PG, remote diagnosis can be installed under Windows 9x
/Millennium Edition (Me)/2000/NT/XP.
Scope of delivery The PCU 50/70 (with HMI Advanced SW 6.3 or higher) is supplied with the re-
mote diagnosis software installed under the name “MCIS RCS Host” Version
V1.x. The Certificate of License must be purchased separately.
For the PC, the remote diagnosis is supplied under the name “MCIS RCS
Viewer” Version 1.x on CD-ROM.
Host For the purpose of remote diagnosis, the PCU is the designated “Host”.
Software with the same name must be installed on the MMC 103/PCU50. Once
this software has been activated, the PCU can be operated from the PC
(viewer). When configuring a host computer, you may define who is permitted to
establish a connection to the PCU and the access rights required by the PC
user.
Viewer The PC connected to the PCU is designated as the “Viewer”. The PC user
establishes a connection to a PCU (host) and defines the actions to be
performed. All processes to be carried out on a PCU can be seen on the screen
of the PC.
Remote control Operation of the host computer (PCU) from the viewer (PC) is termed “Remote
Control” or “remote diagnosis session”.
File
r transfer The viewer can initiate the transfer of files in both directions between the PC
and the PCU.

Chat The Chat function can be used for communication between the two operators
on the PC and PCU. The operators can enter texts simultaneously via an input
window and read messages from the partner in an output window. Direct
swapping is also possible.
Documentation in The remote diagnosis “MCIS RCS Host / MCIS RCS Viewer” is based on the
pdf format remote control of “Symantec pcAnywhere V10.5”. The following documentation
(pdf format) is available under this name:
S pca_whatsnew.pdf: Introduction to Symantec pcAnywhere 10.x

S pcauser.pdf: Symantec pcAnywhere User’s Guide
S pcaadmin.pdf: Symantec pcAnywhere Administrator’s Guide
S pcaole.pdf
J

Notes

Hardware Configuration 2
2.1 Component overview
There are various options for setting up a connection from the PCU (host) to the
PC (viewer).
Connection The remote diagnosis software supports the following types of connection:
devices
S Internet connection via ISDN modem or analog modem
S Modem connection via ISDN modem or analog modem
S Direct connection via cable(s)
S Network connection via Ethernet cable(s)
S Connection via a gateway PC
The connection method depends on the PC and PCU environment. In order to
control data exchange, the connection device acts as the interface between the
PC and the PCU, e.g. cable, analog modem, ISDN modem, DSL modem.
Modem A modem with 19200 baud or higher and the corresponding specific driver must
requirements be installed and configured before installing the remote diagnosis tool.
Tested connection Information about the latest tested connection devices can be found on the In-
devices ternet at:
http://www.ad.siemens.de/csinfo. Select the following paths: Product Support
–> Automation Systems –> SINUMERIK CNC Automation Systems –> HMI
Software for CNC Controls –> enter the term, e.g. “ISDN Modem” in the
“Search” input field.
PC/PCU 50/70 The following system requirements must be met by the computers in order for
the program to be executed correctly:
S Control PCU 50/70 HMI Advanced, SW 6.3 or higher

WindowsNT or WindowsXP
– one free COM port, if work is to be performed via
modem or direct connection
– one free slot, if work is to be performed
via an internal modem.

S PC Windows 9x/ Millennium Edition (ME)/2000/NT/XP

– Processor, Intel Pentium 133 MHz or higher
– 32 MB RAM
– 30 MB of memory available on the hard disk
– Super VGA graphics monitor or higher resolution
– CD-ROM drive
Example of a The external PC and the PCU are connected to an analog or ISDN modem via
hardware the COM interface. Both modems can be connected to one another via an
configuration analog or ISDN telephone link.
In order to be able to establish a connection, both computers must use the
same type of interface or the same type of connection device. e.g.
Analog modem – analog modem
ISDN modem – ISDN modem
Ethernet – Ethernet
Direct connection – direct connection
PC (viewer) HMI Advanced/PCU 50/70 (host)

WindowsNT/XP
COM interface Install modems COM interface
prior to starting
remote diagnosis
RS-232 RS-232
Win9x/98, NT4.0; COM1 (X6) or

ME, 2000, XP COM2 (X7)
Telephone network
analog or ISDN
Softkeys, On the PCU, connection objects (host connection objects) are set up via
keyboard, mouse softkeys, so neither a mouse nor a keyboard are required.
Text inputs in the Chat window are made easier with a keyboard. If no keyboard
is available, the alpha/numeric block on the OP01x control panel can be used.
A keyboard is definitely required and possibly a mouse for installation and
configuration on a PC.

Internet Remote diagnosis can also run via the Internet. This requires an Internet
connection provider (e.g., T-Online, AOL) providing a PPP dial-in node (analog or ISDN). In
addition, either an analog modem, an ISDN modem or a DSL modem is
required as the dial-in node for the connection between PCU and PC/PG.
Direct connection Use cable(s) and connectors suitable for the operating system used. A free
COM connection is required for the service PC/PG and the PCU.
Network Remote diagnosis can also run on a TCP/IP Ethernet network.

connection
Gateway PC Remote diagnosis can also run via a gateway PC. This gateway is the link
between the service PC and the PCU connected to the customer Ethernet
network. The service PC and the gateway PC are connected via modem or
ISDN. The PCUs are connected to the gateway PC via Ethernet (TCP/IP). Here
there are generally two possibilities:
1. From PC viewer –> gateway host and further from
gateway viewer –> PCU host
2. With the gateway as RAS directly from the PC viewer –> PCU host
Additional If the @Event software is used, information can be sent out fully automatically
functions by e-mail provided @Event is configured accordingly.
Documentation The remote diagnosis documentation can be found on the “MCIS RCS Viewer”
Version 1.x installation CD as a pdf (Adobe Acrobat) file called “Symantec
pcAnywhere V10.5”.

2.2 Internet connection via modem
Precondition The following two requirements must be met before actual Internet access can
be configured under Windows:
S An analog modem, an ISDN modem or a DSL modem

S Connection to the dial-up network (long-distance data transmission /
Internet), i.e. there must be at least one dial-up connection object.
The connection with the dial-up network is defined in a dial-up connection
object. This object is created on the PCU in service mode and configured so
that connecting is performed automatically.
Requirements for Assumption: Modem to COM port: The COM port for the modem on the PCU
the host PCU must not have already been assigned to the RS-232-C or PG interface.
Perform the following operation:
1. Select the area switchover key.
2. Select “Services”.
3. For each select “RS-232” and “PG” and then check the reserved COM
port. If the same COM port as the modem is used, select “none”.
Installation of The installation description can be found in the documentation for the relevant
modem or card connection devices (analog and ISDN modem, ISDN Fritz!Card, ...).

PCU 50/70 (host)/

PC (viewer) HMI Advanced/
Win9x, NT, 2000,

ME, XP with installed
dial-up network WinNT, XP
with installed
dial-up network
COM1 (X6) or
COM2 (X7)
RS-232 RS-232
Dial-up e.g.
via T-Online Dial-up e.g.
via T-Online
Hardware An Internet provider with a PPP (Point-to-Point Protocol) dial-in node is required
configuration on both sides. This documentation describes an example Internet connection
using the German provider T-Online.
Note
It is not possible to set up a connection by “proxy” between PC (viewer) and
PCU (host).
The setup of the dial-up network will vary depending on the operating system.
The following subsections describe the processes for
S Windows 9x, 2000, ME, NT

S Windows XP

2.2.1 Internet under Windows 9x, 2000, ME, NT
Dial-up network Install the dial-up network (e.g. the Windows NT dial-up network) if you have not
already done so.
To do this, start the PCU 50/70 in service mode and proceed as follows:
1. Call “Start”–> “Programs”–> “Accessories” –> “Dial-Up Networking”.
2. If “Dial-Up Networking” has not yet been installed the dialog box shown
below appears. Select “Install” to install “Dial-Up Networking” (RAS –
Manager).
3. You can cancel the installation with “Cancel”.

4. If you have installed more than one modem, select one of them and confirm
with “OK”.
5. Continue installation of the remote access server (RAS) with “Continue”.
6. Reboot the PCU50 in service mode by selecting “Restart”.

S Again, select “Start”–> “Programs”–> “Accessories” –> “Dial-Up

Networking”.
S Enter “Internet” as the name for the dial-up connection, select the field “I
know all about phonebook...” as shown in the lower diagram, and click
“Finish” to confirm.
Note
A dial-up connection called “Internet” is required in order to be able to
establish an Internet connection using the “Connect to Internet” softkey.
Internet
S Entering the dialing data:

Leave “Use Telephony dialing properties” deactivated as the number
0191011 should now be available for T-Online in all areas in Germany. The
phone number must have a leading zero, or two leading zeros if you are
using a PABX.
Internet
However, if you require a country code and area code, select “Use
Telephony dialing properties” and enter the necessary data.

Internet
S Select the tab “Server” and make the settings as follows:
S Type of dial-up server: “PPP: Windows NT; Windows 95 Plus, Internet”

S Permissible network protocols: “TCP/IP”
If the TCP/IP protocol is not available when you first install the dial-up
network, you can add it by selecting “Start”–> “Settings”–> “Control
Panel”–> “Network”–> “Add..”–> “Protocol”–> “Manufacturer
Microsoft”–> “TCP/IP”.
S Advanced settings:
“Enable software compression” : on
“Enable PPP LCP extensions” : on

S Select button “TCP/IP Settings...” and make the setting as follows:

S Do not set the IP address. T-Online operates with dynamically allocated
IP addresses that are assigned by the server.
S Do not enter the name server address. It is assigned by the server when
the connection is established.
S Activate “Use IP header compression”.
S Activate “Use default gateway on remote network”.
S Confirm twice with “OK”.

S Select “Dial”.

Note
If a dial-up network has already been installed and you want to create a new
entry, you can access this dialog box by selecting “Start” –> “Programs” –>
“Accessories” –> “Dial-Up Networking”.
To add a new entry, select the “New...” button.
Configuring
access to T-Online S Except the access data to T-Online, the newly created connection is now
configured. The access data is composed of different numbers that are
contained on the order confirmation for your T-Online access. Enter the
required data when you establish the first connection with T-Online.
The user name consists of several numbers.

S T-Online No. (here: 0733169386). If the number is shorter than 12 digits,
it must be followed by “#”.
Password
found on the order confirmation. You can activate “Save password” to
save the encrypted password in a system file. This way it is not
necessary to enter the password for every connection setup.
S Confirm your entry with “OK”.

S Your computer will now attempt to establish a connection with the Internet
provider server.

Note
If you prefer to use a different Internet service provider, enter that service
provider’s connection data in the appropriate fields in the dialog box.
2.2.2 Internet under WinXP
Installing the If a dial-up network has not yet been installed, proceed as follows:
network
1. Start the PCU 50/70 in service mode. Select “Start” –> “Programs” –>
“Accessories” –> “Communications” –> “New Connection Wizard”.
2. The Welcome screen appears. Click “Next”.

3. Select “Connect to the Internet” and click “Next”.
4. In this dialog window select “Set up my connection manually” and click

“Next” to proceed.

5. Activate the connection type “Connect using a dial-up modem” and click
“Next”.
6. Enter the name of the connection, e.g. “Internet” for the dial-up connection
(or the name of the service provider), in the input box “ISP Name”. You will
subsequently be able to add an icon with this name to the desktop. Click
“Next” again.

7. Enter the number in this input field, e.g. for T-Online: 0191011. In Germany
this number should be enabled in all local telephone networks. The phone
number must have a leading zero, or two leading zeros if you are using a
PABX.
Continue with “Next”.
8. In the next window you will be asked to enter the additional data for T-On-
line. The additional data is composed of various numbers that are provided
on the order confirmation for your T-Online connection.
The user name consists of several numbers:

S T-Online No. (here: 0733169386). If the number is shorter than 12 digits, it
must be followed by “#”.
Password
found on the order confirmation. If you do not wish to enter your password
every time you dial up, you can activate “Confirm password” to save the
encrypted password in a system file.

Also activate the check box “Use this account name and password....”.
Select the two check boxes below that.
Click “Next”.
9. Select “Add a shortcut to this connection ....” to place an icon for this
connection on the desktop. The icon is given the name you entered in the
window under ISP Name, which is “Internet” in this example. Complete the
installation by clicking “Finish”.

Adjusting Now define the start properties for this connection object.
properties
1. Open the folder via “Start” –> “Programs” –> “Accessories” –> “Com-
munications” –> “Network Connections”
2. Under “Dial-up” select the dial-up connection, e.g. “Internet”. Right-click to

open the menu and select “Properties”.

3. Enter the user data assigned by the ISP in the input window after “User
name”. If the data has already been entered once you will not need to enter
anything in the “Password” input field.
In the middle selection area select “Save this user name...” and “Anyone
who uses this computer”.
The number that has already been assigned is then displayed in the lower
list box “Dial”. If it is not possible to establish a connection with this number
you can enter an alternative connection number.
Click “Properties” to make further settings.
4. You now have access to several tab cards where you should change the
following settings.
Open the “General” tab card and deactivate the “Use dialing rules” selec-
tion field.
Check the box for “Show icon in notification area when connected” and
an icon will then be displayed in the message bar to indicate a connection.
Confirm your settings by clicking “OK” or cancel your settings by clicking

“Cancel”. Each time you will be taken back to the “Connect Internet” menu.

5. Open the “Options” tab card.

The selection fields “Prompt for name...”, “Include Windows logon do-
main” and “Prompt for phone number”, as well as “Redial if line is
dropped” are preselected. Make sure you uncheck these options. Only the
“Display progress...” checkbox must be activated.
Confirm with “OK”.

2.3 Direct connection
6. In the “Connect Internet” window, click the “Dial” button to establish an

initial connection. All settings are now saved permanently and a connection
must be made.
Note
If you prefer to use a different Internet service provider, enter that service
provider’s connection data in the appropriate fields in the dialog box.
2.3 Direct connection
Requirements for If the PCU and the PC are set up very close to each other they can be con-
a direct nected directly. A direct connection is faster than a modem connection if large
connection files are to be transmitted.
Make the connection via a free COM interface. Both computers must use the
same interface type (serial interface).
Please refer to the description of your operating system for details on selecting
the cable.

2.4 Ethernet connection (TCP/IP)
2.4 Ethernet connection (TCP/IP)
HMI Advanced/PCU 50/70, (host)

WindowsNT/XP
PC (viewer)
ISA Box +
Win95/98/NT4, Millennium
Edition, 2000, XP
Ethernet (TCP/IP)
Hardware The PCU has an integrated network card, which is already installed. For that
configuration reason, installation of a driver on a PCU is not described in this chapter.
The PCU must be connected to a network using a suitable Ethernet cable.
References /IAM/, IM4: HMI Advanced Installation/Start-Up Guide, Chapter 7

2.5 Remote diagnosis via a gateway PC
2.5 Remote diagnosis via a gateway PC
PC (viewer) PC (gateway)
RS-232 RS-232
Win95/98,NT,XP Telephone network

ISDN or analog Win NT,XP
Ethernet (TCP/IP)
PCU 50/70 (host)
Hardware The basis for this solution is a gateway PC, which must run under
configuration WindowsNT 4.0, WinXP Workstation or Server.
There are two possibilities for remote diagnosis connection via the gateway:
1. From PC viewer –> gateway host and further from gateway viewer –>
HMI/host PCU (cascading). The installation and configuration is similar to
the installation of the individual components (viewer –> host) of the cascade.
2. With the gateway as the RAS, remote diagnosis directly from the PC viewer
–> HMI/PCU host. In this case, the gateway PC must be configured as the
RAS.
In the case of the 2nd solution, the licenses for an additional host and viewer
are not required, and the performance is a bit better.
J

Software Installation/Deinstallation 3
Remote diagnosis Remote diagnosis must be installed both on a PC (viewer) and on the PCU
installation (host). Before the remote diagnosis is installed, the communication devices
(such as modem, network card...) should be installed (see Chapter 2).
The companion installation program is used to install the remote diagnosis

software on the PCU in service mode.
Supply format The PCU is supplied with the remote diagnosis software as “MCIS RCS Host”
Version 1.x” and must be installed.
For installation on the PC you will receive the program on a CD called “MCIS
RCS Viewer” Version 1.x”.
With the purchase of this software you also receive a “Certificate of License”
containing the license number. You will need this number for initial installation.
Name and SW The following versions of the remote diagnosis software must be installed.
version
Remote diagnosis on the PCU 50/70 Remote diagnosis on the PC/PG (viewer)
with HMI Advanced, SW 6.3 or higher
MCIS RCS Host Version1.x MCIS RCS Viewer Version1.x

3.1 Booting the PCU 50/70 in service mode
3.1 Booting the PCU 50/70 in service mode

New software is always installed or deinstalled on the PCU in service mode.
Service mode on
the PCU
1. Switch on the PCU.
2. The following prompt will appear:
“Please select the operating system to start:”
The “SINUMERIK” text field will appear highlighted in white. Use the direc-
tion key to move this field downwards and press ENTER to confirm the
change. Service mode appears.
3. From the menu select “4”.
–> Start Windows (service mode)
4. Another menu is displayed. Select “1”.
–> Standard Windows (without starting SINUMERIK HMI)
The system will then reboot automatically.
5. The prompt described in point 2. will appear again. You do not need to do
anything. After a short time the “SINUMERIK 840D powerline” welcome
screen will appear.
6. The following screen will then appear:
You want to enter the SINUMERIK Desktop
Please enter the password
Password: ........
SINUMERIK Desktop
(SINUMERIK HMI)
Shutdown
Please enter the Password, select “SINUMERIK Desktop”, and press the
Return key.
Note
(The password authorizes you to make significant changes in the control. It

corresponds to one of the following access levels:
– System
– Manufacturer
– Service.)
The message “Application is already running” indicates the start-up status.
Instead of the HMI system software, the SINUMERIK desktop for the service
mode is now displayed.

3.2 PCU 50/70 (host)
3.2 PCU 50/70 (host)

Once you have started up the PCU in service mode, you will need to install the
“MCIS RCS Host” Version 1.x software.
Installation option The “host” option is installed on the PCU, i.e. the network and modem connec-
tions are supported, but no remote diagnosis or file transfer functionality. This
means that the controller can be monitored via the PCU by a service PC/PG,
but it cannot monitor other PCs or other controllers itself.
Installation
requirements
1. When you purchase the software you are given a printed “Certificate of Li-
cense” showing the license number. The license number always begins with
“T-...”.
2. The PCU (as from HMI Software 6.3) must be equipped with the Win-
dowsNT/XP operating system.
3. Earlier versions of the remote diagnosis software should be deinstalled.
4. All other applications must be shut down.
Operating options Installation/configuration and operation can be performed using softkeys.
3.2.1 Starting installation/deinstallation
Start the Select the following path in the Windows Start menu:
installation “Start” –> “Programs” –> “SINUMERIK 840D” –> “Tools”
process –> “Install-Deinstall MCIS RCS Host”
After start-up you will be asked whether you want to install: “Do you want to
install MCIS RCS Host?”
If you click “Yes”, you will be asked to read the licensing agreement. Use the
horizontal softkeys to choose from five languages.
Click the “Accept” button to accept the terms of the licensing agreement. Enter
the license number when asked to do so. You can find this number in your “Cer-
tificate of License”. Confirm your entries with “OK”.
Follow the remaining instructions. Installation runs automatically.
If the message “Setup finished with errors” appears you will need to restart
the installation process or contact the hotline.
If the installation was successful then the message “Setup is finished suc-
cessfully”. The system will then restart automatically.
If after the first prompt you do not wish to proceed, click “No” to abort the pro-
cess.

3.3 PC (viewer)
Performing Select the following path in the Windows Start menu:

deinstallation “Start” –> “Programs” –> “SINUMERIK 840D” –> “Tools” and click
–> “Install-Deinstall MCIS RCS Host”.
You will be asked whether you want to deinstall: “Do you want to deinstall
MCIS RCS Host?”
Click “No” to abort the process.
If you click “Yes”, the software will be deinstalled and the system will restart
automatically.
3.3 PC (viewer)
Preparation Before you install the remote diagnosis software on your PC, observe the
following:
• Determine which viewer version is required. The software version must
match the software version of the remote diagnosis software installed on the
PCU.
• You should remove any other remote diagnosis software from the PC.
• If you are using a modem, make sure that it is configured correctly and
connected to the telephone system.
• Make a note of the modem type, model number and transmission rate.
• Locate the RS-232 interface (e.g. COM1 or COM2) to which the modem is
connected.
• Determine under which operating system your PC is operating.
Installation on the Installation is performed via CD-ROM.

PC Before installing “MCIS RCS Viewer”, you should deinstall previous remote
diagnostic software (e.g. ReachOut).
However, if you want to keep previous remote diagnosis software, make sure
you never use both programs simultaneously!
Installation option The complete functionality covering host, remote, and file transmission opera-
on the PC tions is installed on the PC.

3.3 PC (viewer)
3.3.1 Starting installation/deinstallation
Installation from The “MCIS RCS Viewer” V1.x remote diagnosis software is installed from CD. If
CD the installation does not start automatically after the CD is inserted, you can
launch the setup program manually.
1. Insert the “MCIS RCS Viewer” Version1.x into the CD-ROM drive.
2. On the Windows task bar, click “Start” –> “Run”; then enter the CD drive
letter and the name of the setup.exe: “D:\MCIS RCS Viewer_Setup.exe”.
The “Welcome” screen of the “Motion Control Information System RCS
Viewer 1.0” appears. Installation will now start.
Note
If you encounter any problems after starting Setup.exe, select file
“SinRemDiagViewer.exe” instead of “MCIS RCS Viewer_Setup.exe” on the
CD and repeat the operation as described under Item 2.
3. The terms of the licensing agreement are displayed.

Use the five tab buttons to select the desired language. Click “OK” to ac-
cept the terms of the licensing agreement.
4. Follow the remaining instructions.

5. In the hardware list box click “Windows PC” and proceed with “OK”.

3.3 PC (viewer)
6. Follow the remaining instructions and click “Install”.

7. When the installation is complete the message “Finish” appears.
The system will then restart automatically after a further prompt.
Note
After the “MCIS RCS Viewer” remote diagnosis software has been installed you
will be operating the “Symantec pcAnywhere” remote diagnosis software.
Deinstallation The process of deinstalling the software is irreversible once it has started.
1. Click “Start” –> “Settings” –> “System Controls”.

2. Double-click “Software”.
3. Select the “Symantec pcAnywhere” program.
4. Click “Add/Remove” and “Next”.
5. In the “Program Management” dialog box click “Remove” and “Next”.
6. In the “Remove Program” dialog box click “Remove”.
7. You must click “Finish” to exit the wizard.
8. Restart the computer.
References Symantec pcAnywhere User’s Guide, Section: Installation of “Symantec pcAny-

where”
J

Start-Up and Operation 4
4.1 PCU 50/70 (host)
Various connection objects need to be set up before a session can take place.
Connection objects are stored data relating to connections. They are displayed
with a labeled icon in the working window. Host connection objects saved on
the PCU (host) are also known simply as “host”, particularly for the softkey la-
bels (e.g. “Start Host”).
First launch the software.
You may activate the “MCIS RCS Host V1.x” remote diagnosis software in
S Service mode or in
S HMI mode
on the PCU 50/70.
Activation in Activate service mode on the PCU refer to Section 3.1

service mode
Start up the remote diagnosis software via
“Start” –> “Programs” –> “SINUMERIK 840D” –> “Tools” –> “Start MCIS
RCS Host”,
Or
Activation in HMI Start up the remote diagnosis software via softkeys after HMI Advanced has
mode booted.
1. Press the “Diagnosis” softkey.
Note
The Diagnosis operating area does not have a “Remote diagnosis” softkey,
then their is no communication between the PCU and NC/PLC. In that case,
you must enter at least one manufacturer password after PCU start-up.
See Section: Booting the PCU in service mode.
2. Press the “Remote diagnosis” softkey. The “MCIS RCS Host V1.x” remote
diagnosis starts up and the following window appears.

4.1 PCU 50/70 (host)
In this window all of the installed host connection objects are displayed in alpha-
betical order. The connection objects shown in the basic “MCIS RCS Manager”
window shown below are set up by default.
Use the horizontal softkeys to create or edit further connection objects.
Request
Support
Connect to
Internet
Help Start Host New Host Edit Host Rename Host Delete Host Settings Close
Overview of The following horizontal softkeys are available in the “MCIS RCS Manager”:
horizontal softkeys
“Help” “Symantec pcAnywhere” online help.
“Start Host” Start a selected connection object.
“New Host” Create a new connection object and define its
properties.
“Edit Host” Change the properties of an existing connection
object.
“Rename Host” Rename the selected connection object.
“Delete Host” Delete the selected connection object.
“Settings” A selection of additional functions
(see Section 4.2: “Higher-level settings”)
“Request Support” Settings for support
requests
“Session Recorder” Activate a video recording
“Status Indication” Position the status display
“PLC” Adjustment of the PLC trigger
bit settings
“Close” End the remote diagnosis.
The “PLC” softkey is only active if communications to the NCK are up and run-
ning.
Overview of The following vertical softkeys are available:

vertical softkeys

4.1 PCU 50/70 (host)
Note
The “Request Support” and “Connect to Internet” softkeys are only
available if the @Event tool: “Alarm-triggered messaging by e-mail” is installed,
if RAS is also installed for the softkey “Connect to Internet”, and the dial-up
connection object “Internet” has been created.
“Request Support” Request support with automatic execution

of activities, such as:
– Setting up an Internet connection,
– Selecting the symbol that is to be started,
– Selecting the alarm that is to be triggered.
“Connect to Internet” Connecting to an Internet provider, i.e.

– RAS (Remote Access Service) must be installed.
– Dial-up connection object with the name “Internet”
must have been created and be correctly configured.
The following softkeys are available for moving the cursor:
Cursor up icon:
The cursor jumps up to the next line up.
Cursor left icon:
The cursor jumps to the next connection object or input field to the left.
Cursor right icon:

The cursor jumps to the next connection object or input field to the
right.
Cursor down icon:

The cursor jumps to the next line down.
Tab:
The cursor jumps from one element or input field to the next one.
Return:
Selects the highlighted object.
Select:
Marks and selects settings.

4.1 PCU 50/70 (host)
Status display The following icons are available for identifying the current connection status
between the PC and the PCU:
Gray icon (disconnected): No connection to the PC.
Yellow icon (waiting): PC waiting while host starts up.
Flashing green icon (connected): PC connected to

PCU.
Normally this icon appears in the top right of the screen.

You can change the position to suit your individual requirements in the “Set-
tings” –> “Status Indication” window, refer to section: “Positioning the status
display”.
4.1.1 Creating a new host connection object
Before the PC user (viewer) can establish a connection to the PCU (host), this
first needs to be set up. This connection is described as a connection object
and is displayed as a symbol in the “MCIS RCS Manager”. The following infor-
mation is stored in a connection object:
– User access rights
– Type of connection device
– Actions after the session
The following window will open when you click the “New Host” softkey:
Cancel Help
Cancel Help
The “Connection-Info” tab provides a list of the different interfaces.

Click a checkbox with the “Return” softkey to select that interface.

4.1 PCU 50/70 (host)
Open the “Settings” tab card to define optional settings and login information.
On the “Callers” tab card you can set up a user. The following two softkeys
become available as soon as the tab is selected:
Set up new user
If you click this softkey, you will be asked for the “Login Name” and the “Pass-
word” in the window that appears. Input your data and confirm the password in
the text field after “Confirm Password”.
Change user properties
Open the dialog box via this icon if you would like to change the properties of a
user who has already been entered. You will be presented with the same input
fields as for “Set up new user”.
In the “Securitiy Options” tab card you can define the data encryption levels
for remote diagnosis sessions with a host.
Under “Conference” you can change the settings to allow several remote us-
ers to be connected to the host at the same time (for TCP/IP connections only).
You can password-protect a connection object under “Protect Item”.
The “Help” softkey provides access to the “Symantec pcAnywhere” online help,
with further information on options for adjusting the settings.
If you save your settings with the “OK” softkey, a new connection object is
created and filed in alphabetical order under the name “New Host 1” in the
“MCIS RCS Manager”. If you create further objects, the number is automatically
incremented, “New Host 2”, “New Host 3” etc.
As the cursor is still in the text box you can change the name straight away.
Press the “Cancel” softkey to exit the window without saving and return to the
“MCIS RCS Manager”.
References The contents of the tabs are described in detail in:

Symantec pcAnywhere: User’s Guide, Chapter 4: Creating a new host connec-
tion object

4.1 PCU 50/70 (host)
4.1.2 Changing/renaming/deleting a connection object
Editing the host After selecting an object, press the “Edit Host” softkey if you want to view or
change the properties of a connection object. The same dialog boxes will be
available as for “New Host”.
References A detailed description of all settings and entries can be found in the following
publication:
Symantec pcAnywhere: User’s Guide, Chapter 4: Editing a host connection
object
Renaming a host In the MCIS RCS Manager select a connection object and press the “Rename
Host” softkey. The cursor will jump straight to the name field under the connec-
tion object. Enter the new name and press the Return softkey to save the entry.
The revised object symbol is filed in alphabetical order in the overview window
of the “MCIS RCS Manager”.
Deleting a host Select a connection object and press the “Delete Host” softkey.The following
safety prompt will appear: “Delete the selected item?”. Click “Yes” to delete
the connection object, click “No” to return to the “MCIS RCS Manager”.
4.1.3 Starting up a connection object
Starting up a host On the MCIS RCS Manager select a connection object and press the “Start
Host” softkey. While the PCU is waiting for a connection from an authorized
remote user, the softkey changes to “Close Host”.
You can use the “Close Host” softkey to cancel or abort the function.

4.2 Higher-level settings
“Settings” softkey Press the “Settings” softkey to access the following additional functions:
– “Request Support” Settings for support requests:
– Select the operating mode,
– Establish an Internet connection,
– Select the symbol to be started,
– Select the alarm to be triggered.
– “Session Recorder” – Activate/deactivate a video recording,
– Define the storage path of the video file.
– “Status Indication” – Position the status display icon on the
screen.
– Define the statuses to be indicated.
– “PLC” – Define the PLC bit that automatically activates
remote diagnosis.
– Set the status bits for displaying a current
connection.
Precondition The @Event: “Alarm-triggered messaging by e-mail” tool must be installed in

order to activate the “Request Support” and “Connect to Internet” softkeys.
The “PLC” softkey is only active if there is a connection from the PCU to the
NCK.

4.2.1 Support request settings
Use the vertical softkey “Request Support” to access the following window.
Here you can change the mode of a request and associated details.
Fig. 4-1
Controlling remote In the “Select Request Mode” list box you can select one of three options for
diagnosis controlling remote diagnosis:
S User controlled
S PLC controlled
S Auto Start
1. “User controlled”
You press the 1st vertical softkey “Request Support” to activate the actions
set in “Request Support Settings”, such as
– Connect to Internet,
– Select symbol to be started,
– Select the alarm to be triggered.
There is no automatic activation of remote diagnosis.

2. “PLC controlled”
Remote monitoring can be activated automatically if a trigger bit has been
defined and this bit is set by the PLC user program or by modules. This bit is
defined in this screen form or in the “PLC Settings” window.
In the process, the PLC program can use the interface bit DB10 DBX103.0
to ascertain whether remote diagnosis is running or not.
Whether or not this information is transferred can also be defined in the
“PLC Settings” window.
See Section: “Adjusting the PLC trigger bit settings”.
You then need to configure what should happen if the trigger bit is set and
has the value 1.

Select the “Request Bit On” tab card and enter:

– The connection type under “Select Connection Type”; if “With Internet” is
selected then you must also select “Dial-up Network”

– The host connection object under “Select Host Object” (selection),
– An alarm to be triggered under “Select Alarm Number” (selection).
If the trigger bit has the value 0, you will also need to make the correspond-
ing entries in the “Request Bit Off” tab card.
3. “Auto Start” (as from RCS Host Version 1.1)
S In Service Mode, without the HMI running, you can operate the “MCIS RCS
Manager” and still make change to the objects.
S On the PCU on the HMI, you can start a host object immediately in the
“Diagnosis” operating area by selecting the “Remote diagnosis” soft-
ware. You must have selected it in the “Request Support” display first.
– Once a connection is up, “MCIS RCS Host” is minimized, becoming a
small icon on the task bar.
– If the previously defined host object cannot be started, an error message
is displayed and “MCIS RCS Host” is ended.
– If a host object has already been started or a connection is already up
when the “Remote diagnosis” softkey is selected, the host object is
ended and “MCIS RCS Host” is closed.
Selecting a host Under “Select Host Object” select the host connection object you want to
object start.
Connection type If you would like this connection to be established via the Internet, go to “Select
Connection Type” and select “With Internet”.
The “Select RAS Connection” selection box next to it becomes active and you
can use the small arrow switch to the right to select a dial-up connection.
Choose “Without Internet” if the selected connection type is for example a
direct, modem to modem or Ethernet connection.
Sending an alarm Under “Alarms” select an alarm number for the connection object. All alarms
message can be parameterized in the @Event tool and sent by e-mail to the respective
addresses. These addresses are displayed in the right-hand window under
“Failure Case”.
When you do not want an alarm number to appear when you start a host object,
set “None” (as from RCS Host Version 1.1).
Click “OK” to save the settings.
Press “Cancel” to exit the window without saving and return to the MCIS RCS
Manager overview window.

4.2.2 Adjusting the PLC trigger bit settings
Press the “Settings” –> “PLC” softkeys to open the “PLC Settings” input win-
dow.
The “PLC” softkey is only active if there is a connection from the PCU to the
NCK.
If you have selected a host object in the “Request Support” input window in
“PLC controlled” mode, you can set the bit to be activated for this object in the
left part of the dialog box under “Select Bit for PLC Requests”.
In the right part of the dialog box under “Session Status”, you can select
“Notify PLC (Used Bit DB10 DBX103.0)”, if the PLC is to be informed by the
PCU whether a session is in progress or not.
Fig. 4-2
Adjusting the PLC Once you have selected the “PLC controlled” setting in the “Request Support
bit settings Settings” window under “Select Request Mode”, this is where you can enter the
PLC trigger bit. Required information for:
DB num Address byte Bit

DB data block + + +
I input + +
Q output + +
M marker + +
Session Status If you have selected “Notify PLC (Used Bit DB10 DBX103.0)” under “Ses-
sion Status”, the PLC provides information via data block DB 10 DBX 103.0 on
whether the session is in progress or not:
1 Session in progress (link between PC and PCU)
0 No session (no link between PC and PCU)

4.2.3 Activate a video recording
Recording a The recording of a remote diagnosis session provides you with the opportunity
remote diagnosis to check and document all actions executed by the remote user (PC) on the
session PCU.
Press the “Settings” –> “Session Recorder” softkeys. In this window you can
define the location to which to save and activate/deactivate the recording.
Fig. 4-3 Session recorder settings
Use the “Select” softkey to activate or deactivate video recording in the “Ses-
sion Recorder On/Off” input field. Recording starts automatically as soon as
remote diagnosis is running.
Go to “Select folder for the recording file” to define the path under which the
recording file is to be saved. To do this, select the target drive in the “Drive” list
box.
The selected drive is displayed in the “Directory” window in Explorer view.
Here you can choose the final storage folder for the video recording.
To enter the storage path manually, use the “Path” input field.
Confirm your settings with “OK”.
Reject your settings with “Cancel”.

Note
Playback of the video is only possible on the PC/PG viewer, but not on the
PCU 50/70.If the user wishes to evaluate the recording on the controller, then
there is an option of transferring it to a PC with viewer software and evaluating
it there. A connected viewer PC can retrieve the file using the file transfer
functions.
4.2.4 Processing the status display
An icon tells you the connection status of the PC and PCU.

You can set which connection status the icon will display and at which position
the icon will appear on the screen.
There are three status displays for the connection:
1. No connection to a PC present (gray icon)
2. PC waiting while the PCU starts up (yellow icon)
3. PC connected to the PCU (flashing green icon)
By default the icon appears top right on the screen window but you can change
its position.
To make these settings, press the “Settings” and “Status Indication” soft-
keys. The following window appears:
Under “Select displayed states” select the statuses in turn with the tab key
and use the “Select” button to switch their displays on or off. Any permutation
from “no status selected” to “all selected” is permitted.

4.4 Chat
Under “Set Indicator Position” you can use the positioning keys to move the
icon to wherever you would like it to be on the screen. The new position of the
icon is shown in the help window that appears alongside. The software will pre-
vent the icon being positioned in the main window (application window).
If you press “Reset” the icon will jump back to the default position.
If you press “Last” the icon will move to the last saved position.
Save the selected position and choice of statuses with “OK”.
4.3 Establishing a connection to an Internet provider

automatically
Pressing the 2nd vertical softkey “Connect to Internet” enables the remote
diagnosis software to connect to the Internet provider.
When dialing into the Internet via modem, the Internet provider (e.g. the German
provider T-Online) dynamically assigns an IP address, which changes every
time a new connection is established. This dynamic IP address is determined
and displayed on the PCU via an alarm message. This information can be sent
out automatically by e-mail via @Event and the service technician can access
the machine via the Internet.
Precondition A dial-up connection object with the name “Internet” must be configured in ad-
vance, see Chapter: 2 “Internet connection...”
4.4 Chat
The chat window allows both operators to communicate by typing in text at the
same time. The “Chat” vertical softkey appears on all dialog screens while a
connection is up.
On the PCU, click “Chat” to open the dialog window.

4.6 PC (viewer)
The top part of the window shows the texts already entered by the viewer and
host.
The lower part of the window shows the texts you entered yourself.
As from “MCIS RCS Host” Version 1.1, the upper window on the PCU is auto-
matically placed on top every time an entry is made on the viewer.
How to cancel the “Close Chat” softkey to close the Chat window.
function
4.5 Exiting a remote diagnosis session

On the PCU, press the “Disconnect” softkey. The PCU (host) changes to
“Waiting” status, the second horizontal softkey “Close Host” appears and you
can press the softkey to exit the waiting host object.
Press the “Disconnect” softkey to end the remote diagnosis session.
4.6 PC (viewer)
The remote diagnosis “MCIS RCS Viewer” V1.x appears in the Windows Start
menu after installation.
On the Windows task bar, click “Start” –> “Programs” –> “MCIS RCS
Viewer”.
The remote diagnosis opens and the Manager window appears.

4.6 PC (viewer)
Voice connections Requirements:

– Modem connection between PC/PG and PCU
– A telephone must be connected to each modem
– Only the viewer can use the telephone and continue monitorinvia the same
connection
Before the remote diagnosis session starts it is possible to conduct a telephone
conversation with the PCU user (host). After the end of the conversation the
connection remains intact and immediately switches to data transfer mode. The
PC user (viewer) starts the remote diagnosis session.
Actions on the PC All operations can be carried out in the same way as operations on the
(viewer) controller. The MCP cannot be operated.
References For details of the operation of the remote diagnosis software please refer to the
description “Symantec pcAnywhere, User’s Guide”.
Caution
! To activate the machine control panel function, the viewer must request the
operator at the control to perform the necessary actions via Chat or a phone
link.
The operator at the control is responsible for ensuring that the actions can be
executed without any danger to man or machine.
If it is not possible to perform a particular operation safely the operator on the
controller must refuse it. The viewer cannot see the state of the machine or its
safety equipment.
Operation of the In “Remote Control” mode you can see the PCU screen on your PC screen
PCU and operate HMI Advanced using your mouse and keyboard. You can activate
softkeys by double-clicking them with the mouse or by means of the function
keys. The horizontal softkeys SK1 to SK8 correspond to function keys F1 to F8,
“Recall” corresponds to F9 and “Operating area switchover” to F10. The
vertical softkeys are reached, starting from the top, by means of Shift + F1 to
Shift + F8. You can operate all areas of the HMI and the PCU from the viewer
PC.

4.7 General functions
4.7 General functions
4.7.1 File transfer
What does file File transfer enables the exchange of files between the PC and the PCU in both
transfer do? directions.
Starting file File transfer can only be started from the PC (viewer).
transfer
References Symantec pcAnywhere User’s Guide: Section: File transfer
File transfer This window appears on the PCU, the status display icon flashes to indicate
window on the that the “Remote computer is connected” and you can monitor the transfer.
PCU
How to cancel the Press the “Cancel” softkey to cancel this action. A confirmation will be
function requested if Cancel is used to stop a current transfer.
After pressing “Cancel”
– The file transfer window is closed
– File transfer is completed/aborted
– The connection is still present

4.8 Help
4.8 Help
The “Symantec pcAnywhere” online help can be accessed at any time during
operation.
The following documents covering installation and operation of the remote diag-
nosis software are available in pdf format:
– Symantec pcAnywhere, User’s Guide
– Symantec pcAnywhere, Administrator’s Guide
– Short Guide: “What’s New”
You can also contact the hotline.
Up-to-date information can be found on the Intranet under
http://www.ad.siemens.de/csinfo.
J

4.8 Help
Notes

Alarms 5
No signals or machine data are required for this function.
5.1 Alarms
Precondition The @Event tool must be installed and active.

The following internal alarms are available and can be implemented via the set-
tings in the “Request Support“ dialog window:
User controlled:
142000 to 142004: The operator on the machine is waiting for assistance via
remote control.
PLC controlled:
142005 to 142009: The machine is ready for remote diagnosis.
If a host object is started manually.
142010: The operator on the machine is waiting for assistance via remote diag-
nosis.
Cancel an alarm Press the following softkeys: “Diagnosis” –> “Alarms” –> “Confirm MMC
Alarms” to delete the alarm message.
J

5.1 Alarms
Notes

References A
General Documentation
/BU/ SINUMERIK & SIMODRIVE, Automation Systems for Machine Tools

Catalog NC 60
Order number: E86060-K4460-A101-A9-7600
/IKPI/ Industrial Communication and Field Devices

Catalog IK PI
Order number: E86060-K6710-A101-B2-7600
/ST7/ SIMATIC
Products for Totally Integrated Automation and Micro Automation
Catalog ST 70
Order number: E86060-K4670-A111-A8-7600
/Z/ MOTION-CONNECT
Connections & System Components for SIMATIC, SINUMERIK,
MASTERDRIVES, and SIMOTION
Catalog NC Z
Order number: E86060-K4490-A001-B1-7600
Safety Integrated
Application Manual
The safety program for the industries of the world
Order number: 6ZB5000-0AA02-0BA0
Electronic Documentation
/CD1/ The SINUMERIK System (03.04 Edition)

DOC ON CD
(includes all SINUMERIK 840D/840Di/810D/802 and SIMODRIVE publications)
Order number: 6FC5298-7CA00-0BG0

SINUMERIK 840D/840Di/810D Description of Functions Remote Diagnosis (FBFE) – 03.04 Edition A-55
03.04
03.04
User Documentation
/AUK/ SINUMERIK 840D/810D (09.99 Edition)

AutoTurn Short Operating Guide
Order number: 6FC5298-4AA30-0BP2
/AUP/ SINUMERIK 840D/810D (02.02 Edition)

AutoTurn Graphic Programming System
Programming/Setup
/BA/ SINUMERIK 840D/810D (10.00 Edition)

MMC Operator’s Guide
/BAD/ SINUMERIK 840D/840Di/810D (03.04 Edition)

Operator’s Guide HMI Advanced
Order number: 6FC5298-6AF00-0BP3
/BAH/ SINUMERIK 840D/840Di/810D (03.04 Edition)

Operator’s Guide HT 6
Order number: 6FC5298-0AD60-0BP3
/BAK/ SINUMERIK 840D/840Di/810D (02.01 Edition)

Short Operating Guide
/BAM/ SINUMERIK 810D/840D (08.02 Edition)

ManualTurn Operator’s Guide
/BAS/ SINUMERIK 840D/840Di/810D (11.03 Edition)

Operator’s Guide ShopMill
/BAT/ SINUMERIK 840D/810D (06.03 Edition)

Operator’s Guide ShopTurn
/BEM/ SINUMERIK 840D/810D (03.04 Edition)

Operator’s Guide HMI Embedded
Order number: 6FC5298-6AC00-0BP3
/BNM/ SINUMERIK 840D840Di/810D (03.04 Edition)

Operator’s Guide Measuring Cycles
/BTDI/ SINUMERIK 840D/840Di/810D (04.03 Edition)

Motion Control Information System (MCIS)
User’s Guide Tool Data Information
Order number: 6FC5297-6AE01-0BP0

A-56 SINUMERIK 840D/840Di/810D Description of Functions Remote Diagnosis (FBFE) – 03.04 Edition
03.04
03.04
/CAD/ SINUMERIK 840D/840Di/810D (03.02 Edition)

Operator’s Guide CAD Reader
Order number: (part of the online help)
/DA/ SINUMERIK 840D/840Di/810D (03.04 Edition)

Diagnostics Guide
/KAM/ SINUMERIK 840D/810D (04.01 Edition)

Short Guide ManualTurn
/KAS/ SINUMERIK 840D/810D (04.01 Edition)

Short Guide ShopMill
/KAT/ SINUMERIK 840D/810D (07.01 Edition)

Short Guide ShopTurn
/PG/ SINUMERIK 840D/840Di/810D (03.04 Edition)

Programming Guide Fundamentals
Order number: 6FC5298-7AB00-0BP0
/PGA/ SINUMERIK 840D/840Di/810D (03.04 Edition)

Programming Guide Advanced
/PGA1/ SINUMERIK 840D/840Di/810D (03.04 Edition)

Lists Manual System Variables
/PGK/ SINUMERIK 840D/840Di/810D (03.04 Edition)

Short Guide Programming
/PGM/ SINUMERIK 840D/840Di/810D (11.02 Edition)

Programming Guide ISO Milling
/PGT/ SINUMERIK 840D/840Di/810D (11.02 Edition)

Programming Guide ISO Turning
/PGZ/ SINUMERIK 840D840Di//810D (03.04 Edition)

Programming Guide Cycles

03.04
/PI/ PCIN 4.4

Software for Data Transfer to/from MMC Modules
Order number: 6FX2060-4AA00-4XB0 (English, German, French)
Order from: WK Fürth
/SYI/ SINUMERIK 840Di (02.01 Edition)

System Overview
Manufacturer/Service Documentation
a) Lists
/LIS/ SINUMERIK 840D/840Di/810D (03.04 Edition)
SIMODRIVE 611D
Lists
b) Hardware
/ASAL/ SIMODRIVE (10.03 Edition)

Planning Guide General Part for Asynchronous Motors
Order number: 6SN1197-0AC62-0BP0
/APH2/ SIMODRIVE (10.03 Edition)

Planning Guide Asynchronous Motors 1PH2
/APH4/ SIMODRIVE (10.03 Edition)

/APH7M/ MASTERDRIVES VC/MC (04.04 edition)

/APH7S/ SIMODRIVE (01.04 edition)

/APL6/ MASTERDRIVES VC/MC (01.04 Edition)

Planning Guide Asynchronous Motors 1PL6
/BH/ SINUMERIK 840D/840Di/810D (11.03 Edition)

Operator Components Manual

03.04
/BHA/ SIMODRIVE Sensor (03.03 Edition)

Absolute Encoder with Profibus DP User’s Guide (HW)
Order number: 6SN1197-0AB10-0YP2
/EMV/ SINUMERIK, SIROTEC, SIMODRIVE (06.99 Edition)

Planning Guide EMC Installation Guide
The up-to-date declaration of conformity can be viewed on the Internet at

http://www4.ad.siemens.de
Please enter the ID No.: 15257461 in the “Find”/“Search” field (upper right) and
click “go”.
/GHA/ SINUMERIK/SIMOTION (02.03 Edition)

ADI4 – Analog Drive Interface for 4 Axes
Manual
Order number: 6FC5297-0BA01-0BP1
/PFK6/ SIMODRIVE 611, SIMOVERT MASTERDRIVES MC (05.03 Edition)

Planning Guide Synchronous Servo Motors 1FK6
Order number: 6SN1197-0AD05-0BP0
/PFK7/ SIMODRIVE 611, SIMOVERT MASTERDRIVES MC (01.03 Edition)

Planning Guide Synchronous Servo Motors 1FK7
/PFS6/ SIMODRIVE 611, SIMOVERT MASTERDRIVES MC (04.04 Edition)

Planning Guide Synchronous Servo Motors 1FS6
/PFT5/ SIMODRIVE (05.03 Edition)

Planning Guide Synchronous Servo Motors 1FT5
/PFT6/ SIMODRIVE 611, SIMOVERT MASTERDRIVES MC (01.04 Edition)

Planning Guide Synchronous Servo Motors 1FT6
/PFU/ SINAMICS, SIMOVERT MASTERDRIVES (09.03 Edition)

MICROMASTER
SIEMOSYN Motors 1FU8
/PHC/ SINUMERIK 810D (11.02 Edition)

Configuring Manual (HW)
/PHD/ SINUMERIK 840D (11.03 Edition)

Configuring Manual (HW)

03.04
/PJAL/ SIMODRIVE 611, SIMOVERT MASTERDRIVES MC (01.04 Edition)

Planning Guide Synchronous Servo Motors
General Part for 1FT/1FK Motors
/PJAS/ SIMODRIVE, MASTERDRIVES (06.04 Edition)

Planning Guide for Asynchronous Motors
Content: General Part, 1PH2, 1PH4, 1PH7, 1PL6
/PJFE/ SIMODRIVE (03.04 Edition)

Planning Guide Built-In Synchronous Motors 1FE1
Three-Phase AC Motors for Main Spindle Drives
/PJF1/ SIMODRIVE (12.02 Edition)

Installation Guide Built-In Synchronous Motors 1FE1 051.-1FE1 147.
Three-Phase AC Motors for Main Spindle Drives
Order number: 610.43000.02
/PJLM/ SIMODRIVE (06.02 Edition)

Planning Guide Linear Motors 1FN1, 1FN3
ALL General Information on the Linear Motor
1FN1 Three-Phase AC Linear Motor 1FN1
1FN3 Three-Phase AC Linear Motor 1FN3
CON Connections
Order number: 6SN1197-0AB70-0BP3
/PJM/ SIMODRIVE 611, SIMOVERT MASTERDRIVES (11.00 Edition)

Planning Guide Servo Motors
Three-Phase Motors for Feed and Main Spindle Drives
/PJM2/ SIMODRIVE, MASTERDRIVES MC (06.04 Edition)

Planning Guide for Synchronous Servo Motors
Content: General Part, 1FT5, 1FT6, 1FK6, 1FK7, 1FS6
Order number: 6SN1197-0AA20-0BP0
/PJTM/ SIMODRIVE (05.03 Edition)

Planning Guide Built-In Torque Motors 1FW6
/PJU/ SIMODRIVE 611 (02.03 Edition)

Planning Guide Converters
/PKTM/ SIMODRIVE, SIMOVERT MASTERDRIVES (03.04 Edition)

Planning Guide Complete Torque Motors 1FW3

03.04
/PMH/ SIMODRIVE Sensor (07.02 Edition)

Planning/Installation Guide
Hollow-Shaft Measuring System SIMAG H
/PMH2/ SIMODRIVE Sensor (03.04 edition)

Planning/Installation Guide
Hollow-Shaft Measuring System SIMAG H2
/PMHS/ SIMODRIVE (03.04 Edition)

Installation Guide Measuring System for Main Spindle Drives
Gear Wheel Encoder SIZAG2
Order number: 6SN1197-0AB00-0YP3
/PMS/ SIMODRIVE (03.04 Edition)

Planning Guide
ECO Motor Spindle for Main Spindle Drives
/PPH/ SIMODRIVE (12.01 Edition)

Planning Guide 1PH2 / 1PH4 / 1PH7 Motors
Three-Phase Asynchronous Motors for Main Spindle Drives
/PPM/ SIMODRIVE (11.01 Edition)

Planning Guide
Hollow-Shaft Motors for Main Spindle Drives 1PM4 and 1PM6
c) Software
/FB1/ SINUMERIK 840D/840Di/810D/FM-NC (03.04 Edition)
Description of Functions Basic Machine (Part 1)
(the various manuals are listed below)
A2 Various Interface Signals
A3 Axis Monitoring, Protection Zones
B1 Continuous Path Mode, Exact Stop and Look Ahead
B2 Acceleration
D1 Diagnostic Tools
D2 Interactive Programming
F1 Travel to Fixed Stop
G2 Velocites, Setpoint/Actual Value Systems, Closed-Loop Control
H2 Output of Auxiliary Functions to PLC
K1 Mode Group, Channels, Program Operation Mode
K2 Axis Types, Coordinate Systems, Frames,
Actual-Value System for Workpiece, External Zero Offset
K4 Communication
N2 EMERGENCY STOP
P1 Traverse Axes
P3 Basic PLC Program
R1 Reference Point Approach
S1 Spindles
V1 Feeds
W1 Tool Compensation

03.04
/FB2/ SINUMERIK 840D/840Di/810D (03.04 Edition)

Description of Functions Extended Functions (Part 2)
including FM-NC: turning, stepper motor
(contents listed below)
Order no.: 6FC5297-7AC30-0BP0
A4 Digital and Analog NCK I/Os
B3 Several Operator Panels and NCUs
B4 Operation via PG/PC
F3 Remote Diagnosis
H1 Jog with/without Handwheel
K3 Compensations
K5 Mode Groups, Channels, Axis Replacement
L1 FM-NC Local Bus
M1 Kinematic Transformation
M5 Measurements
N3 Software Cams, Position Switching Signals
N4 Punching and Nibbling
P2 Positioning Axes
P5 Oscillation
R2 Rotary Axes
S3 Synchronous Spindles
S5 Synchronized Actions (SW 3 and lower, higher /FBSY/)
S6 Stepper Motor Control
S7 Memory Configuration
T1 Indexing Axes
W3 Tool Change
W4 Grinding
/FB3/ SINUMERIK 840D/840Di/810D (03.04 Edition)

Description of Functions Special Functions (Part 3)
F2 3-Axis to 5-Axis Transformation
G1 Gantry Axes
G3 Cycle Times
K6 Contour Tunnel Monitoring
M3 Coupled Axes and ESR
S8 Constant Workpiece Speed for Centerless Grinding
S9 Setpoint Switching (S9)
T3 Tangential Control
TE0 Installation and Activation of Compile Cycles
TE1 Clearance Control
TE2 Analog Axis
TE3 Speed/Torque Coupling Master-Slave
TE4 Transformation Package Handling
TE5 Setpoint Exchange
TE6 MCS Coupling
TE7 Retrace Support
TE8 Unclocked Path-Synchronous Switching Signal Output
V2 Preprocessing
W5 3D Tool Radius Compensation

03.04
03.04
/FBA/ SIMODRIVE 611D/SINUMERIK 840D/810D (03.04 Edition)

Description of Functions Drive Functions
DB1 Operational Messages/Alarm Reactions
DD1 Diagnostic Functions
DD2 Speed Control Loop
DE1 Extended Drive Functions
DF1 Enable Commands
DG1 Encoder Parameterization
DL1 Linear Motor MD
DM1 Calculation of Motor/Power Section Parameters and Controller Data
DS1 Current Control Loop
DÜ1 Monitors/Limitations
/FBAN/ SINUMERIK 840D/SIMODRIVE 611 DIGITAL (02.00 Edition)

Description of Functions ANA MODULE
/FBD/ SINUMERIK 840D (07.99 Edition)

Description of Functions Digitizing
DI1 Start-Up
DI2 Scanning with Tactile Sensors (scancad scan)
DI3 Scanning with Lasers (scancad laser)
DI4 Milling Program Generation (scancad mill)
/FBDM/ SINUMERIK 840D/840Di/810D (09.03 Edition)

Description of Functions NC Program Management
DNC Machines
/FBDN/ SINUMERIK 840D/840Di/810D (03.03 Edition)

Description of Functions NC Program Management DNC
DN1 DNC Plant / DNC Cell
DN2 DNC IFC SINUMERIK, NC Data Transfer via Network
/FBFA/ SINUMERIK 840D/840Di/810D (11.02 Edition)

Description of Functions ISO Dialects for SINUMERIK
/FBFE/ SINUMERIK 840D/810D (03.04 Edition)

FE1 Remote Diagnosis (ReachOut)
FE3 RCS Host / RCS Viewer (pcAnywhere)

03.04
03.04
/FBH/ SINUMERIK 840D/840Di/810D

HMI Programming Package (11.02 Edition)
Order number: (included with the software)
Part 1 Operator’s Guide

Part 2 Description of Functions
/FBH1/ SINUMERIK 840D/840Di/810D

HMI Programming Package (03.03 Edition)
ProTool/Pro Option SINUMERIK
Order number: (included with the software)
/FBHL/ SINUMERIK 840D/SIMODRIVE 611 digital (10.03 Edition)

Description of Functions HLA Module
/FBIC/ SINUMERIK 840D/840Di/810D (06.03 Edition)

Description of Functions TDI Ident Connection
/FBMA/ SINUMERIK 840D/810D (08.02 Edition)

Description of Functions ManualTurn
/FBO/ SINUMERIK 840D/810D (09.01 Edition)

Description of Functions Configuring of OP 030 Operator Interface
(the various sections are listed below)
BA Operator’s Guide
EU Development Environment (Configuring Package)
PSE Introduction to Configuring of Operator Interface
(IK Screen Kit: Software Update and Configuration)
/FBP/ SINUMERIK 840D (03.96 Edition)

Description of Functions C-PLC Programming
/FBR/ SINUMERIK 840D/840Di/810D (09.03 Edition)

Description of Functions Computer Link (SinCOM)
NFL Interface to Central Production Computer
NPL Interface to PLC/NCK
/FBSI/ SINUMERIK 840D/SIMODRIVE (11.03 Edition)

Description of Functions SINUMERIK Safety Integrated
/FBSP/ SINUMERIK 840D/840Di/810D (11.03 Edition)

Description of Functions ShopMill

03.04
03.04
/FBST/ SIMATIC (01.01 Edition)

Description of Functions FM STEPDRIVE/SIMOSTEP
Order number: 6SN1197-0AA70-0YP4
/FBSY/ SINUMERIK 840D/810D (03.04 Edition)

Description of Functions Synchronized Actions
/FBT/ SINUMERIK 840D/810D (03.04 Edition)

Description of Functions ShopTurn
Order number: 6FC5297-6AD70-0BP
/FBTC/ SINUMERIK 840D/810D (01.02 Edition)

IT Solutions
Description of Functions Tool Data Communication SinTDC
/FBTD/ SINUMERIK 840D/810D (02.01 Edition)

IT Solutions
Description of Functions Tool Information Systems (SinTDC)
with Online Help
/FBTP/ SINUMERIK 840D/840Di/810D (01.03 Edition)

Description of Functions Preventive Maintenance TPM
Order number: Document is included with the software
/FBU/ SIMODRIVE 611 universal/universal E (07.03 Edition)

Description of Functions Closed-Loop Control Component
for Speed Control and Positioning
/FBU2/ SIMODRIVE 611 universal (04.02 Edition)

Installation Guide
(included with every SIMODRIVE 611 universal)
/FBW/ SINUMERIK 840D/810D (11.02 Edition)

Description of Functions Tool Management
/HBA/ SINUMERIK 840D/840Di/810D (03.02 Edition)

Manual @Event
Order number: 6AU1900-0CL20-0BA0
/HBI/ SINUMERIK 840Di (09.03 Edition)

Manual SINUMERIK 840Di
/INC/ SINUMERIK 840D840Di//810D (06.03 Edition)

System Overview Commissioning Tool SINUMERIK SinuCOM NC
Order number: (part of the Online Help for the Startup Tool)

03.04
03.04
/PJE/ SINUMERIK 840D/810D (08.01 Edition)

Description of Functions HMI Embedded Configuring Package
Software Update, Configuration, Installation
Order number: 6FC5297-6EA10-0BP0
/PS/ SINUMERIK 840D/810D (09.03 Edition)

Planning Guide Configuring Syntax
This publication is included with the software and available as a pdf file.
/POS1/ SIMODRIVE POSMO A (08.03 Edition)

User Guide Decentralized Positioning Motor on PROFIBUS DP
/POS2/ SIMODRIVE POSMO A (05.03 Edition)

Installation Guide (included with every POSMO A)
/POS3/ SIMODRIVE POSMO SI/CD/CA (07.03 Edition)

User Guide Distributed Servo Drive Systems
/POS4/ SIMODRIVE POSMO SI (04.02 Edition)

Installation Guide (included with every POSMO SI)
/POS5/ SIMODRIVE POSMO CD/CA (04.02 Edition)

Installation Guide (included with every POSMO CD/CA)
/S7H/ SIMATIC S7-300 (2002 Edition)

Installation Manual Technological Functions
Order number: 6ES7398-8AA03-8BA0
– Reference Manual: CPU data (Hardware Reference Manual)
– Reference Manual: Module Data
/S7HT/ SIMATIC S7-300 (03.97 Edition)

Manual STEP 7, Fundamentals, V. 3.1
Order number: 6ES7810-4CA02-8BA0
/S7HR/ SIMATIC S7-300 (03.97 Edition)

Manual STEP 7, Reference Manuals, V. 3.1
Order number: 6ES7810-4CA02-8BR0
/S7S/ SIMATIC S7-300 (04.02 Edition)

FM 353 for Stepper Drive Positioning Module
Order together with configuring package
/S7L/ SIMATIC S7-300 (04.02 Edition)

FM 354 for Servo Drive Positioning Module

03.04
/S7M/ SIMATIC S7-300 (01.03 Edition)

FM 357.2 Multimodule for Servo and Stepper Drives
/SP/ SIMODRIVE 611-A/611-D

SimoPro 3.1
Program for Configuring Machine-Tool Drives
Order number: 6SC6111-6PC00-0BAj,
Order from: WK Fürth
d) Start-up
/BS/ SIMODRIVE 611 analog (10.00 Edition)
Description Start-Up Software for
Main Spindle and Asynchronous Motor Modules Version 3.20
/IAA/ SIMODRIVE 611A (10.00 Edition)
Installation and Start-Up Guide
/IAC/ SINUMERIK 810D (11.02 Edition)

(including description of SIMODRIVE 611D start-up
software)
/IAD/ SINUMERIK 840D/SIMODRIVE 611D (03.04 Edition)

(including description of SIMODRIVE 611D start-up
software)
/IAM/ SINUMERIK 840D/840Di/810D (03.04 Edition)

Installation and Start-Up Guide HMI
AE1 Updates/Options
BE1 Expanding the Operator Interface
HE1 Online Help
IM2 Start-Up HMI Embedded
IM4 Start-Up HMI Advanced
TX1 Setting Foreign Language Texts

03.04
Notes

Index
A D
Activate a video recording, FE3/4-45 Deinstalling remote diagnosis “ReachOut” on the
Activating subsequently remote diagnosis PCU 50, FE1/3-51
“ReachOut” for PCU 20/HT 6, FE1/4-66 Dial-up connection “Internet”, FE3/2-14
Adapting the Remote Diagnosis window, tips and Dial-up network under Win9x/2000/ME/NT,
tricks, FE1/9-94 FE3/2-12
Alarm message, sending by e-mail, FE3/4-43, Direct connection, RCS, FE3/2-26
FE3/4-47 Documentation for MCIS RCS, Symantec pcAny-
Alarms, FE1/10-97, FE3/5-53 where, FE3/1-5
Auto Start, FE3/4-43
Automated installation of remote diagnosis, tips
and tricks, FE1/9-86
E
Establish Internet connection, FE1/2-35
Ethernet connection (TCP/IP), RCS, FE3/2-27
B
Booting the PCU 50/70 in service mode,
FE3/3-30
Brief description MCIS RCS Host, RCS Viewer,
F
FE3/1-3 File transfer, FE3/4-50
Function of the viewer PC, PCU 20/HT 6,
FE1/8-83
Function Viewer PC, Win32, FE1/7-80
C Files, transferring, FE3/4-50
Cascading of Win-Viewer to the DOS-HOST via Function keys, FE3/4-49
“Gateway”, tips and tricks, FE1/9-85 Function of the viewer PC, MS-DOS, PCU 20/
Chat HT 6, FE1/8-83
Function of the viewer PC, PCU 20/HT 6, Function viewer PC, MS-DOS, Win32, FE1/7-79
FE1/8-84
Function Viewer PC, Win32, FE1/7-81
Communication via text input window, chat,
Win32, FE1/7-81
G
Configuring access to T-Online, RCS, FE3/2-17 Gateway PC, RCS, FE3/2-28
Configuring the Internet for PCU 50, Internet,
FE1/2-26
Configuring the software for HT 6, installation on H
PCU 20/HT 6, FE1/4-60
Configuring the software for PCU 20, installation Hardware configuration, Windows with gateway,
on PCU 20/HT 6, FE1/4-53 FE1/2-37
Connecting Hardware configuration PCU 50/70
Cascaded configuration under WindowsNT, Internet, FE1/2-26
FE1/6-75 Network, FE1/2-24
For Win32, FE1/6-71 Hardware configuration RCS
Under MS-DOS for PCU 20/HT 6, FE1/6-77 Analog modem, FE3/2-10
With HMI Advanced under ISDN Fritz!Card, FE3/2-10
Windows 95/98/2000/NT, FE1/6-71 ISDN modem, FE3/2-10
Connecting, automatic, FE3/4-43 Hardware configuration for remote diagnosis
Connection devices for RCS, FE3/2-7 “ReachOut”, FE1/2-11, FE1/2-13
Connection object Hardware configuration MCIS RCS, FE3/2-7
Create, FE3/4-38 Hardware configuration remote diagnosis
Deleting, FE3/4-40 “ReachOut”
Program, FE3/4-40 ISDN, FE1/2-15
Renaming, FE3/4-40 Modem, FE1/2-15
Starting, FE3/4-40 Help, FE3/4-51

SINUMERIK 840D/840Di/810D Description of Functions Remote Diagnosis (FBFE) – 03.04 Edition Index-69
Remote Diagnosis 04.03
03.04
Index
Help in the Editor, FE3/4-51 Q

HMI user interface, integration of Internet dialing,
FE1/2-34 Quitting remote diagnosis “ReachOut”, FE1/4-66
Host connection object, FE3/4-35
Host RCS, FE3/1-4
R
RCS
I Software installation, FE3/3-29
Installation Startup, FE3/3-29
Starting installation of RCS Host on RCS Host
PCU 50/70, FE3/3-31 Deinstallation on the PCU 50/70, FE3/3-31
Of RCS Host on the PCU 50/70, FE3/3-31 Installation on the PCU 50/70, FE3/3-31
Of RCS Viewer on PC, FE3/3-32 RCS Viewer, installation on the PC, FE3/3-32
Installation remote diagnosis “ReachOut”, for RCS via a gateway PC, FE3/2-28
Win32 via floppy disk drive on PCU 50, ReachOut, brief description, FE1/1-3
FE1/3-42 Remote control, FE3/4-49
Installing and configuring the ISDN Fritz!Card, Function of the viewer PC, PCU 20/HT 6,
Analog modem or ISDN, FE1/2-23 FE1/8-83
Installing and configuring the ISDN terminal Function Viewer PC, Win32, FE1/7-80
adapter, analog modem or ISDN, FE1/2-20 Remote diagnosis “ReachOut”
Installation and start-up on the PCU 20 and HT 6, Communication, FE1/2-12
FE1/4-53 Connecting to the Internet, FE1/2-35
Installation remote diagnosis “ReachOut”, from Exit, Win32, FE1/7-82
the CD-ROM drive on the PC/PG via the net- Help, Win32, FE1/7-82
work, FE1/3-40 Installing the TCP/IP protocol, FE1/2-25
Installation remote diagnosis “ReachOut”, from Keyboard, FE1/2-11
the PC/PG floppy drive via RS-232-C, Software installation, FE1/3-39
FE1/3-41 Startup, FE1/3-39
Installing the host on the PCU 50/70, FE1/3-50 Remote diagnosis RCS
Installing remote diagnosis “ReachOut” on the PC Exit, FE3/4-48
(viewer), FE1/5-67 Help, FE3/4-51
Installing the TCP/IP protocol, FE3/2-15 Starting from the PCU, FE3/4-35
Installing/configuring an analog modem, FE1/2-16 Starting in HMI mode, FE3/4-35
Integration into the HMI user interface, FE1/2-34 Remote diagnosis RCS Viewer, Starting from PC,
Internet FE3/4-48
Configure under WinXP, FE3/2-23 Remote diagnosis “ReachOut”
Connecting automatically, FE3/4-47 For HT 6, brief description, FE1/1-8
Installation under WinXP, FE3/2-18 For PCU 20 with HMI Embedded, brief de-
Internet, installation under Win9x, 2000, ME, NT, scription, FE1/1-6
FE3/2-12 For PCU 50/70 (SW 6.2 and lower), brief de-
Internet connection via modem, FE3/2-10 scription, FE1/1-3
Remote diagnosis RCS-controlled
Automatic, FE3/4-42
By user, FE3/4-42
M Repeated restart request, tips and tricks,
Modem for RCS, Scope, FE3/2-7 FE1/9-95
Request Support, FE3/4-42
Reserving a COM port, RCS, FE3/2-10
P
PCU 20 and HT6 hardware configuration,
FE1/2-12
Processing the icon, FE3/4-46

Index-70 SINUMERIK 840D/840Di/810D Description of Functions Remote Diagnosis (FBFE) – 03.04 Edition
04.03
03.04 Remote Diagnosis
Index
S U
Setting up connection objects, PCU 50/70, Uninstalling, Of RCS Host on PCU 50/70,
FE3/4-35 FE3/3-31
Softkey Short Description, FE3/4-36 User
Status display, FE3/4-38 Changing, FE3/4-39
Processing, FE3/4-46 Setting up, FE3/4-39
Symantec pcAnywhere, documentation, FE3/1-5
V
T Viewer for MS-DOS, Remote diagnosis
TCP/IP protocol installation on PCU 50/70, “ReachOut”, FE1/5-68
FE1/2-25 Viewer for Windows 95/98/2000/NT,
Terminal emulation, Function Viewer PC Win32, Remote diagnosis ”ReachOut”, FE1/5-67
FE1/7-82 Viewer RCS, FE3/1-4
Tips and tricks, FE1/9-85
Troubleshooting tips for modem connections, Tips
and tricks, FE1/9-95

SINUMERIK 840D/840Di/810D Description of Functions Remote Diagnosis (FBFE) – 03.04 Edition Index-71
To Suggestions
SIEMENS AG Corrections
A&D MC BMS For Publication/Manual:
P.O. Box 3180
D-91050 Erlangen, Germany Remote Diagnosis
(Phone: ++49 (180) 5050-222 [Hotline]
Fax: ++49 (9131) 98-2176 [Documentation]
Email: [email protected]) Manufacturer/Service Documentation
Description of Functions
From
Order No.: 6FC5 297-0AF00-0BP3
Name Edition: 03.04
Company/Dept. Should you come across any printing errors when

reading this publication, please notify us on this
Address sheet.
Suggestions for improvement are also welcome.
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Suggestions and/or corrections

Overview of SINUMERIK 840D/840Di/810D Documentation (03.2004)
General Documentation User Documentation
SINUMERIK
SIROTEC
SINUMERIK SINUMERIK SIMODRIVE SINUMERIK SINUMERIK SINUMERIK SINUMERIK
840D/810D 840D/840Di/ Accessories 840D/810D/ 840D/840Di/ 840D/840Di/ 840D/840Di/
810D/ FM-NC 810D 810D 810D
Brochure Catalog Catalog AutoTurn Operator’s Guide Diagnostics Operator’s Guide *)

Ordering Info. Accessories – Short Guide – HT 6 Guide *) – Short Guide
NC 60 *) NC-Z – Programming/ – HMI Embedded
Setup – HMI Advanced
User Documentation Manufacturer/Service Documentation
SINUMERIK SINUMERIK SINUMERIK SINUMERIK SINUMERIK SINUMERIK SINUMERIK

840D/840Di/ 840D/810D 840Di 840D/840Di/ 840D/810D 840D/840Di/
810D 810D 810D
Program. Guide Operator’s Guide System Overview Configuring Operator Description of Description of
– Short Guide – ManualTurn (HW) *) Components Functions Functions
– Fundamentals *) – Short Guide ManualTurn – 810D (HW) *) – ManualTurn Synchronized
– Advanced *) – ShopMill – 840D – ShopMill Actions
– Cycles – Short Guide ShopMill – ShopTurn
– Measuring Cycles – ShopTurn
– ISO Turning/Milling – Short Guide ShopTurn
SINUMERIK
SIMODRIVE SINUMERIK SINUMERIK SINUMERIK SINUMERIK SINUMERIK
611D 840D/840Di/ 840D/840Di/ 840D/810D 840D/810D 840D/810D
840D/810D 810D 810D
Description of Description of Description of Configuring Kit Description of MCIS

Functions Functions Functions HMI Embedded Functions – Computer Link
Drive Functions *) – Basic Machine *) Tool Manage- Operator Interface – Tool Data Information System
– Extended Functions ment OP 030 – NC Data Management
– Special Functions – NC Data Transfer
– Tool Data Communication
MOTION
SINUMERIK SINUMERIK SINUMERIK SINUMERIK SINUMERIK CONTROL
SIMODRIVE SINUMERIK SIMODRIVE SIMODRIVE SIMODRIVE SIMODRIVE SYSTEMS
840D 840D/840Di 840D 840D
810D 611D 611D
611D
Description of Description of Installation & – Lists *) Description of Description of Functions EMC

Functions Functions Start-Up Guide *) – List Syst. Var. Functions – Hydraulics Module Guidelines
SINUMERIK Digitizing – 810D Linear Motor – Analog Module
Safety Integrated – 840D/611D
– HMI Manufacturer/Service Documentation
Electronic Documentation
SINUMERIK SINUMERIK SINUMERIK SINUMERIK SINUMERIK

SIMODRIVE 840Di
840D/840Di/ 840D/810D 840D/840Di/
840D/840Di/ 810D 810D
810D
611, Motors
DOC ON CD *) Description of Manual Description of Manual

The SINUMERIK System Functions (HW + Installation Functions @ Event
ISO Dialects for and Start-Up) Remote Diagnosis
SINUMERIK
*) These documents are a minimum requirement
Siemens AG
Automation and Drives
Motion Control Systems
P.O. Box 3180, D-91050 Erlangen © Siemens AG, 2004
Subject to change without prior notice
Germany Order No.: 6FC5297-0AF00-0BP3
www.siemens.com/motioncontrol Printed in Germany

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Description of Functions 03/2004 Edition

Control Software Version

Status code in the “Remarks” column:

Edition Order No. Remarks

This book is part of the documentation on CD-ROM (DOCONCD)

Other functions not described in this documentation might be

Order No. 6FC5 297-0AF00-0BP3 Siemens Aktiengesellschaft

Notes for the The SINUMERIK documentation is organized on three levels:

A&D Technical Support Phone: ++49-(0)180-5050-222

If you have queries regarding documentation (suggestions, corrections), please

Internet address http://www.siemens.com/motioncontrol

 Siemens AG, 2004. All rights reserved

SINUMERIK 840D Improved-performance variants

SINUMERIK 810D Improved-performance variants

 Siemens AG, 2004. All rights reserved

Table 1-1 Equivalent software version

SINUMERIK 840D software SINUMERIK 810D software

 Siemens AG, 2004. All rights reserved

 Siemens AG, 2004. All rights reserved

Remote Diagnosis up to HMI SW 6.2

 Siemens AG, 2004. All rights reserved

4.1.1 Modem link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FE1/4-53

 Siemens AG, 2004. All rights reserved

S Windows 95/98/2000/NT Win32\Disk0–4

S Windows 95/98/NT : a:\setup32

Previous version The names of the SINUMERIK are:

up to software 5: hardware MMC102, software: MMC103

 Siemens AG, 2004. All rights reserved

Table 1-1 List of tested communication devices

Type of communication Communication device

Remote diagnosis Remote diagnosis comprises the following main functions:

 Siemens AG, 2004. All rights reserved

ISDN We recommend the external ISDN terminal adapter 3Com/US Robotics

 Siemens AG, 2004. All rights reserved

1.2 Remote diagnosis for PCU 20 with HMI Embedded

S Remote control (cf. PCU 50/70 with HMI Advanced)

 Siemens AG, 2004. All rights reserved

 Siemens AG, 2004. All rights reserved

1.3 Remote diagnosis for HT 6

Remote diagnosis for HT 6 provides the following functions:

S Remote control (cf. PCU 50/70 with HMI Advanced)

 Siemens AG, 2004. All rights reserved

 Siemens AG, 2004. All rights reserved

 Siemens AG, 2004. All rights reserved

2.1.1 PCU 50/70 with HMI Advanced

 Siemens AG, 2004. All rights reserved

2.1.2 PCU 20 with HMI Embedded and HT6

 Siemens AG, 2004. All rights reserved

2.2 Booting the PCU 50/70 with HMI Advanced in service

4. Another menu is displayed. Choose key “2” from

3. Confirm with the “Enter” key.

 Siemens AG, 2004. All rights reserved

4 Select key “4” from the service menu.

5. Another menu is displayed. Choose key “1” from

Refer to the current description in the following

 Siemens AG, 2004. All rights reserved

2.3 Analog modem or ISDN

PC (viewer) HMI Advanced/PCU50 (host)

Win95/98, NT4.0 COM1 (X6) or