Emp & Response Plan

LUSAKA TELECOMS INTEGRATED MANAGEMENT SYSTEM
OPERATIONAL PLANNING AND CONTROL OF EMS PROCEDURE
DOC. NO.: LTS/EMS/P/ Revision Date Prepared by Approved by: Revision 0

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Issue Date: 1 March 2024 Revised by: MD Page: 1 of 4
1. PURPOSE:
To ensure that those operations that are associated with the identified significant environmental
aspects are carried out under specified conditions.
2. SCOPE:
Those operations having significant environmental aspects.
3. DEFINITIONS:
NIL
4. REFERENCES:
ISO14001:2015 standard - Clause 8.1: Operational control.
5. AUTHORITY AND RESPONSIBILITY:
5.1. IMS Management Representative (IMR)
The IMR is responsible to ensure effective implementation of this procedure throughout the
organization.
5.2. Members of QHSE Committee, HODs
They are responsible for effective implementation of this procedure in their respective
departments.
6. METHOD:
6.1. General
6.1.1. Our organization has established, implemented, controlling and maintaining the
processes needed to meet environmental management system requirements, and to
implement the actions identified in IMS planning, by:
 establishing operating criteria for the processes
 implementing control of the processes, in accordance with the operating criteria.
6.2. Identifying needs for operational control

6.2.1. The purpose of operational controls is …
 to manage identified significant environmental aspects
 to ensure compliance with legal and other requirements
 to achieve objectives and targets
 to ensure consistency with the environmental policy, including the commitment to
prevention of pollution and continual improvement, and
 to avoid or minimize environmental risks.
6.2.2. When identifying needs for operational controls, we consider all the operations such
as …
 purchasing
 marketing and sales
 research and development
 design and engineering
 service provision
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 maintenance
 chemical and physical laboratories
 product storage
 delivery of products and services,
 post-delivery support, and
 Subcontracted / outsourced processes and services.
6.3. Establishing operational controls

6.3.1. Operational controls can be in the form of procedures, instructions, physical controls,
deployment of trained personnel, or a combination of these.
6.3.2. The approach followed in establishing operational controls include …
 choosing a method of control
 selecting acceptable operating criteria
 establishing procedures that define how identified operations are to be planned,
carried out and controlled
 documenting these procedures (if needed) in the form of instructions, signs,
forms, videos, photos, etc. and
 measuring / evaluating whether operating criteria are being met.
6.3.3. The following table summarizes the operational controls currently in force:
Significant Acceptable
Operation Environmental Method of control Operating Criteria
Aspects
Office building Air / water / soil / Pollution control instructions Same as

(construction and noise pollution attached to the contract construction
interior decoration) documents issued to industry norms.
and / or contractors, and, supervision
modification during work.
projects
Equipment Air / water / soil / Pollution control instructions Same as

installation / noise pollution attached to the contract equipment erection
dismantling documents issued to trade norms.
projects contractors, and, supervision
during work.
Marketing & Consumption of To instruct printers and display Not more than
Advertising paper and plastics makers to use recycled paper, 20% of
and generation of non-toxic inks, and bio advertisement
wastes degradable plastic. material can
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violate the norms.
Administrative Consumption of To instruct employees to reduce Not more than

Offices paper and plastics consumption of paper and 20% of office
and generation of printing ink, segregate and stationery can
wastes dispose off bio non-degradable violate the norms.
plastic wastes carefully.
Purchasing Purchase of items To instruct the suppliers to use Compliance with

with environmentally non-toxic and environmentally instructions in at
harmful packaging. friendly packing materials. least 80%
consignments.
Material handling Spillage / leakage of Instruct stores personnel to Compliance with

and storage chemicals, follow chemical storage and instructions.
generation of plastic handling work instructions.
wastes.
Facilities / Water / soil / noise To re-cycle waste water through Pollution control
equipment pollution effluent treatment plant, to board’s norms.
maintenance dispose off solid waste through
municipal clean-up system, to
reduce noise level.
R&D, design, Product and packing Periodic review of design At least one
engineering (items given to activities improvement per
customers as part of year.
service deliverables)
design changes to
reduce
environmental
impacts (beneficial
impact)
Laboratory E-wastes generated To segregate and dispose off e- Pollution control

due to computer / wastes. board’s norms.
printer operations.
Product Storage Nil NA NA
Packing and Consumption of To instruct employees to follow Maximum 2%
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Dispatch paper, wood and packing work instructions to wastage of packing

plastics and optimize consumption, and, materials (paper /
generation of wastes segregate and dispose off bio plastic / wood)
non-degradable plastic wastes
carefully.
Spent (out of life- Lead contamination Instruct the users to bring the 100% of used
span) product of soil from old batteries to our stores and to batteries.
discarded batteries send the old batteries to
manufacturer for re-cycling.
Note: The above table is updated as required.

7. RECORDS
Nill
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LUSAKA TELECOMS INTEGRATED MANAGEMENT SYSTEM

OPERATIONAL PLANNING AND CONTROL OF EMS PROCEDURE

DOC. NO.: LTS/EMS/P/ Revision Date Prepared by Approved by: Revision 0

6.2. Identifying needs for operational control

OPERATIONAL PLANNING AND CONTROL OF EMS PROCEDURE

DOC. NO.: LTS/EMS/P/ Revision Date Prepared by Approved by: Revision 0

6.3. Establishing operational controls

Office building Air / water / soil / Pollution control instructions Same as

Equipment Air / water / soil / Pollution control instructions Same as

OPERATIONAL PLANNING AND CONTROL OF EMS PROCEDURE

DOC. NO.: LTS/EMS/P/ Revision Date Prepared by Approved by: Revision 0

violate the norms.

Administrative Consumption of To instruct employees to reduce Not more than

Purchasing Purchase of items To instruct the suppliers to use Compliance with

Material handling Spillage / leakage of Instruct stores personnel to Compliance with

Laboratory E-wastes generated To segregate and dispose off e- Pollution control

Product Storage Nil NA NA

Packing and Consumption of To instruct employees to follow Maximum 2%

OPERATIONAL PLANNING AND CONTROL OF EMS PROCEDURE

DOC. NO.: LTS/EMS/P/ Revision Date Prepared by Approved by: Revision 0

Dispatch paper, wood and packing work instructions to wastage of packing

Note: The above table is updated as required.

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