VCB – iB@nking USER GUIDE (FOR CORPORATE)

VCB – IB@NKING USER GUIDE

(For Corporate)

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 VCB – iB@nking USER GUIDE (FOR CORPORATE)

Content

How to access VCB-iB@nking: www.vietcombank.com.vn ...................................................................................... 3

Login VCB-iB@nking.................................................................................................................................................. 4

Home/ Navigation......................................................................................................................................................... 5

Inquiry account ............................................................................................................................................................. 6

Your first step on the VCB-iB@nking ......................................................................................................................... 9

Payments....................................................................................................................................................................... 9

Electronic invoices (e-bills) ........................................................................................................................................ 16

Register Statements via email..................................................................................................................................... 17

ADDENDUM 01: Bulk Payment…………………………………………………………………………………….18

ADDENDUM 02: Mass Payment…………………………………………………………………………………..33

ADDENDUM 03: Mass Payment of foreign currency……………………………………………………………..42

ADDENDUM 04: Mass Payment of tax……………………..……………………………………………………..52

ADDENDUM 05: Payment Authorization ……………………..……………………………………………… ….63

ADDENDUM 06: Pay the bill on the Service Provider page ……………………..……………………………68

ADDENDUM 07: OTP method VCB m-Token … ……………………..…………………………………………72

ADDENDUM 08: … ……………………..………………………………………………………………………81

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 VCB – iB@nking USER GUIDE (FOR CORPORATE)

How to access VCB-iB@nking: www.vietcombank.com.vn

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 VCB – iB@nking USER GUIDE (FOR CORPORATE)

Login VCB-iB@nking
Login

To login, you need your means of authorization:

Username

Password

Number: enter characters displayed on the login screen

Forgot password

Please go to any transaction counters of VCB branches

Note

For more information and futher assistance, please contact VCC

(Vietcombank Contact Center): 1900545413 or any
Vietcombank branches.

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Home/ Navigation
Navigation

A – Inquiry area

Inquiry account and card you are using

B – Payments

Implement transactions and manage them.

Depend on user type (accountant, chief accountant or account

holder), menu list will be changed with that user.

C – Support

Change password, user guide and print transaction screen.

D – Content

E – Service registration

Only for account holder: You can register extra services.

F – Admin

For admin user and account holder, you use this menu to set
transaction limit and manage them.

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Inquiry account
Account list

Display your account list, include in:

Saving account

Fixed deposit account

Demand deposit account

Loan account

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Inquiry account

Transaction detail

Select your account to view account detail

Account statement

Choose period time of statement: From date …. To date…..

Note: VCB-iB@nking only provides transaction details for

maximum 03 months. If you would like to get information over
03 months ago, please contact Vietcombank branches.
 Statement in MT 940 format: select Export file MT 940

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Your first step on the VCB-iB@nking

1. Activate OTP receiver (EMV card or Token) Users

Accountants, Chief accountant, Account holder (except Admin)

Activate OTP card

For users using EMV card to receive OTP

After choosing Activate OTP card menu, you need to see

your card information and press Activate button to activate the
card.

Activate token

For users using Token to receive OTP

You need to fill in the form and get OTP to activate Token. Fill
in the following information:

 Token serial No

 IB@nking password

 Token password

Activate VCB m-Token (ADDENDUM 07)

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Your first step on the VCB-iB@nking

2. Set transaction limit for each accountant Account holder (user E) approves the limit
Admin user (user D) set limit for each accountant
Choose Quota management approval menu
Set transaction limit per day for each accountant
Choose accountant user to approve limit
The limit of accountant is not higher than your transaction limit Approve quota

Choose Quota management menu and select accountant who

you would like to set transaction limit
Select OTP method.

 Set limit: Enter limit with currency: VND and USD Enter OTP and Confirm to complete a transaction

Payments

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PAYMENTS
Chief accountant and Account holder
1. Functions

Accountant user

Payment transactions: Select transaction type

Transfer

Local tax payment

Customs tax payment

Transaction management

For Accountants: check order status, for example: created orders,

refused orders.

For Account Holders: check account status: pending, approval

and refused

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Payments
2. Transfer

2.1 Transfer
2.2 Quick transfer to other local bank 24/7
2.3 Bulk paymnet (Appendix 1)
2.4 Mass payment (Appendix 2)

Accountant creates an order

Choose Transfer menu

Transfer screen:

 Credit account type: (i) Your VCB account; (ii)

Another VCB account; (iii) Benificiary collects cash at
VCB; (iv) Another Vietnamese bank’s account

 You choose credit account type and fill in that form

 Ways to enter credit account:

 Customer enter directly

 Choose from list

 Choose OTP method, enter OTP to complete your order

creation

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Chief accountant approves orders (if exist)

Option 1: Approve 01 order

 Choose Pending orders menu

 Choose an order

 Choose OTP method, enter OTP to complete your

order creation

Option 2: Mass approval

Approve an order
 This function allows you approving multiple orders
at the same time

 Choose Mass approval menu

 You selects multiple orders you would like to approve

 Futher more, VCB-iB@nking also supports you search tool

to filter data with following points: date, beneficiary
account, accountants.

Mass approval Account holder approves orders

Approve the order as same as Chief accountant did.

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Quick transfer to other local bank 24/7

Enter the transaction details
 Select the debit account
 Enter the credit account
 Select the beneficiary bank name
 Enter the amount, the content
 Select fee type
After clicking “Submit” button, the system automatically show
the beneficiary name
 Please check the beneficiary name before confirming the
transaction creation.
The screen after clicking “Submit” button

Making the transaction order:

 Checking and confirming the transaction details after
entering transaction information.
 Choose the OTP receiving method, enter OTP and create
the transaction

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Payments
Accountant Order status:

To check order status, you access Approved orders menu

Pending: the order accountant have just created

Approved: the order Chief accountant approved (in case of

having Chief accountant)

Approved – Transfer successful: the order Account holder

approved and VCB processed successfull.

Approved – Transfer pending: the order Account holder

approved and VCB is processing

Updating transfer: The program hasn’t updated your order.

Please contact VCC (Vietcombank Contact Center):
Account holder 1900545413 or Vietcombank branches

Rejected: the order Account holder rejected and returned to

accountant

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Payments
3. Local tax payment

Tax payment

For your company: Pay taxes of yourself (The program

automatically display tax number)

For others: You also can pay taxes of other companies

Payment screen

1 - Tax information: is displayed automatically, such as:

company name, Taxation department, correspondent account
(the tax information is provided by Taxation Department).

2 – Tax information: is displayed automatically. If having

no information, please fill in tax information wich you still
would like to pay.

3 – Extra taxes information

You can compensate other taxes beside taxes provided by

Taxation Department

Payment process

Fill in tax form and select tax types needed to pay

Implement this payment as same as Transfer function

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Payments

4. Customs tax payment

Identify Custom payment form

Tax code

Custom code

Import-export type code

Registered year

Form number

You need to fill 05 data to identify tax information form.

Payment screen

Based on the form you filled, VCB-iB@nking displays

correspondent information (data is provided by General Customs
Department)

1 – General information: Display tax information of that

corporate, for example: corporate name, loan status, …

2 – Tax information: is got from General Customs Department.

If no tax information is displayed, you can fill tax type and
amount which you would like to pay

Payment process

Implement this payment as same as Transfer function

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Payments

5. Registration fee payment

Tax payment form

Self-fee payment
Payment for others

Type of tax:

Fee payment for cars, bikes

Fee payment for real estate

Identify
Custom
payment form

Tax code
 Number form

Payment screen

1 – General information

2 – Tax information

 3 – Information about the state treasury receiving taxes

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Payments
6. Registration fee payment
Choose Province/City
 In case of submitting to the social insurance agency which is not located in the area of electronic payment, input of identification
information includes
- Social insurance collection unit

- Insurance collection code

 In case of submitting to the social insurance agency which is located in the area of electronic payment, input of identification information
includes
- Subject Field

- Type of collection

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Electronic invoices (e-bills)

Print electronic invoices

You can print Electronic invoice of orders at Approved orders

menu

The program only supports you print these invoices for 07 days
after VCB processed orders successfully.

If you would like to get invoices over 07 days ago, please contact
Vietcombank branches.

Electronic invoices

For transfer invoices: you can print invoices having full

information.

For Local tax payments and Custom tax payments: beside

Transfer slip, you also can print Deposit slip

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Register Statements via email

You need to choose account types and language received via your email

Account types you would like to receive statements

Demand deposit

Saving account

Loan account

Languages

Vietnamese

English

Note

In case of changing email, you need to register statements via new email
again

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ADDENDUM 01: Bulk Payment

VCB – IB@NKING USER GUIDE

(Bulk Payment – Corporate)

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Create File
M: Obligatory (M1: for Beneficiary Account ; M2: for Beneficiary collects cash );

O: Option

No Field Description M/0 Length Note

1 STT Number M n/a

2 So Ref Reference of order O 16

3 So TK Beneficiary Customer Account M1 35

4 So cmnd Identity card/ Passport Number M2 n/a

5 Ngay cap Issue Date M2 n/a

6 Noi cap Issue palce M2 n/a

7 Ten nguoi Beneficiary Customer Name M 70

huong

8 Ten ngan hang Beneficiary Bank M1 n/a

9 So tien Amount M 15

10 Loai tien Currency M 3 VND

11 Noi dung Remark O 196

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Bulk Payment
Accountant (G, H, I)

Funtion:

- Bulk Payment: Creat a new bulk

- Bulk Payment List: List, Status. Deail

- Change information

1. Create payment list

- Menu: Bulk Payment

Choose:

- Debit Account

- Charge Type

- Upload Payment list ( xls, xlsx)

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File format is corect

2. Initialization payment list

 - Choose : Bulk payment list

- Bulk payment list screen : Show all status of list

Note: After uploading list, the system will check the list

 Systerm is checking list  Status: Waitting for checking

 Systerm checked list  Status: checked

 To view the details results (edit information) of the bulk,

please select the corresponding bulk to view (edit
information). Note: When the bulk is in status: Waitting for
checking, the system is checking the list, so you do not view
or edit information.

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- Creared bulk payment order

 Select the bulk to be processed (Only for status : Checked)
 Status: Valid
Select the form of OTP receiving, perform Initializing the list
 List status: Statistics contain errors (see item 3)

- Select View to see the list of bulk

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- Select each transaction to view details and edit transaction

information

3. In case there is an error in the bulk and edit the

information
Select View
Select the transaction to edit the information.
Attention
 Status: Waiting for processing => The command has been
successfully checked and waiting for initialization
 Status: Error => The transaction has error information,
need to edit the information

Edit transaction information

The system checks transaction orders You edit and update the
status. If the bulk is valid, you create the bulk to continue.

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If the bulk has errors. Select View to edit invalid transaction

- Select the transaction to edit information

In case: beneficiary bank is invalid . Please select valid

beneficiary bank from the list.

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Select Update to check the validity of the transaction after

editing.

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Note:
The system automatically saves the information of the
transaction you have made in the Bulk Payment Template,
including:
Beneficiary name, beneficiary account number, beneficiary
bank name entered, bank code correctly
- For valid orders after editting information (eg, the name of
the beneficiary bank is invalid): the system automatically
stores the order information as a sample template (including:
Beneficiary name, beneficiary number account and
beneficiary bank , correct bank code after editting).
- During the execution of the next transactions. The system
automatically checks your orders with the List of saved
template. Transaction that have the same information as the
saved fields in the template list will be valid.

Bulk payment template detail

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Chief Accountant User (User F) (if exist), Account Holder User(User E)

- Select: Pending bulk uploads

- Select the bulk to be approved

Chief Accountant User (User F) ( if exist)

- Function: Confirm the list
- Select the bulk to confirm (Status: approval pending)

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- Details of the bulk need to confirm

- To confirm the Bulk
 Select OTP
 Enter the transaction code
 Select: Approve to confirm the list
 Select: Reject to return the bulk to the Accountant

- VCB-ib@nking show the results of processing the bulk.

- Status after confirmation: Verify succeed

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Account Holder User (User E)

- Function: Pending bulk uploads

- Select the bulk to be approved
 Status: Verified with Chief Accountant code
 Status: Approvel pending without Chief Accountant code
- Steps of approvel the bulk as for Chief Accountant user (user F)

- The program informs the results of processing the list

- Status approved: Approved
- The order is waiting for VCB to execute. Status: Waiting for processing
- The order is executed successfully at VCB. Status: Successful
- The order is executed unsuccessfully at VCB. Status: Unsuccessful

Note: You need to check the status of the statements in the bulk to make sure all the
statements are successfully processed.

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Transaction documents and list of orders in the bulk

- Select the Bulk pending uploads (for Chief Accountant
and Account holder); menu Bulk Payment List (for
Accountants )
- Select the bulk to print documents.
Note: You can only print the bulk in status: Successful

- Select Transfer Slip Print: print the transaction

- Select Transfer Statement Print: list of commands
executed in the bulk

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Sample of transaction documents

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Status of the Bulk Transaction status

 Waiting for checking: Payment list is waiting for being checked the  Successful: The transaction is executed successfully at VCB.
validity by VCB  Sucessful – Investigated and credited Beneficiary’s
 Checking: VCB is checking the validity of payment list account: The transaction has been investigated and executed
 Checked: VCB has finished checking the validity of payment list. successfully. Beneficiary’s account has been credited.
Please view payment list details to know the result  Approval pending: The transaction is waiting for approval
 Approval Pending: the order is waiting for verification by Chief  Unsuccessful - Transaction is under investigation: The
Accountant transaction is executed unsucessfully and under investigation.
 Verified: the order is verified by Chief Accountant and waiting for Its status will be updated later.
approval by Account Holder  Unsuccessful – Restored payment amount to debit
 Approved: Account Holder approved the bulk payment order account: The transaction was executed unsuccessfully, VCB
 Waiting for processing: the order is waiting for VCB to execute finished investigation and returned the payment amount to
 Successful: The order is executed successfully at VCB. Customer’s Debit Account.
 Unsuccessful: The order is executed unsuccessfully at VCB
 Calcelled by Accountant: Accountant calcelled the order
 Successful - Some transactions are under investigation: The
payment list has some unsuccessful transactions which are under
investigation.
 Successful - Finished investiagion: VCB finished investigation into
the unsuccessful transactions and executed in the following.
 Credit the payment amount to Beneficiary Account; or
 Pay the payment amount back to Debit account

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ADDENDUM 02: Mass Payment

VCB – IB@NKING USER GUIDE

(Mass Payment – Corporate)

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The first time you create a Mass payment list

Information fields in the Sample Mass payment list.
M: Mandatory for all transactions, in addition
M1: mandatory for transfers to VCB account or another Vietnamese bank's account;
M2: mandatory for beneficiary collects cash in VCB
O: Option

STT Field Describe M/O Note

1 STT No M
2 CUS REF Reference number of transation O

3 Tài khoản trích nợ Vietcombank account number M Vietcombank accounts number

have 13 digit number
4 Tài khoản người hưởng Beneficiary account number M

5 Tên người hưởng Beneficiary name M

6 Số CMT ID number /Passport number M2

7 Ngày cấp Issue date of ID Card, passport M2 Forrmat: DD/MM/YYYY

8 Nơi cấp Issue place of ID Card, passport M2

9 Mã ngân hàng hưởng Beneficiary Bankcode M Enter the beneficiary bank name
or the beneficiary bank code.
10 Tên ngân hàng hưởng Beneficiary Bank mane M

11 Số tiền Amount M

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12 Loại tiền chuyển Curency M Only VND

13 Phí Charge type M OUR : Payer

BEN : Payee
14 Ngày hiệu lực DD/MM/YY O Imediately : leave it blank
Future transfer : fill dates

15 Nội dung lệnh Remark O

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Mass payment
Accountant (G, H, I)

Function :

- Mass payment : Creat a new mass payment

- Mass payment list: Mass payment and status

1. Creat mass payment:

- Choose menu: Mass payment
- Choose VND

- Upload file with information for payment

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The payment file is uploaded in the correct format

2. Initialize a mass payment

- Choice: Mass payment list
- The screen displays states of each batch.
Note: The system will automatically check the validity of
the payment orders in batch
 Error: The system cannot check the uploaded file
 Waiting for checking: Payment list is waiting for
being checked the validity by VCB
 Checking: VCB is checking the validity of payment
list
 Checked: VCB has finished checking the validity of
payment list. Please view payment list details to
know the result
 Approval Pending: the order is waiting for
verification by Chief Accountant
You can only select the batch and see the details of the
orders in the valid or invalid batch when the batch has status:
Checked
- Select the batch with status Checked to process
- When all orders in the batch - have stasus: Creating
to proceed to enter OTP to initialize the batch.

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- In the case of a batch with status: Checked have

wrong/errors (difference with status: Creating)
orders, you directly choose each wrong / error
order and correct the order then save it.
Chief Accountant User (User F) (if exist), Account Holder User(User E)
Chief Accountant (user F) (if exist)
Functions:
- Pending orders: approve each order / Each time to
approve transaction - enter OTP once.
- Mass approval: Optionally choose the number of
transactions to be approved (1 or more pending orders) -
Enter 1 time OTP for approval for multiple orders.
Note: Mass approvel is not to approvel all the orders in the
batch (for example, the batch of Accountants create 5 orders,
but 1 order is not eligible for payment, the batch approval allows
04 remaining orders)

Option 1: Approve each order

- Menu: Pending orders
- Select the order with status: Pending
- Check the transaction details

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- Enter the OTP

- Approve
(In case of Reject , transaction will be returned to the
accountant)

Option 2: Mass approval

- This function allows you approving multiple orders at the

same time

- Menu: Mass approval

- You selects multiple orders you would like to approve

- The system will confirm the transactions that need

approval, the number of approved transactions and the total
value

- Futher more, VCB-iB@nking also supports you search

tool to filter data with following points: date, beneficiary
account, accountants.

- Enter OTP
- And Browse

Account holder approves orders

Approve the order as same as Chief accountant did for orders with
status - Verified to complete approval of transactions.
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Print the document

After the final approval step of the account holder,
transactions are checked / printed at

- Menu: Approved orders

- Select a transaction with status: Approved - Successful

- Transfer slip

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ADDENDUM 03: Mass Payment of

foreign currency

VCB – IB@NKING USER GUIDE

(Mass Payment of foreign currency – Corporate)

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The first time you create a Mass payment of foreign currency

Information fields in the Sample Mass payment list.

M: Mandatory for all transactions
O: Option

No Field Detail M/O Note

1. STT No M
2. CUS REF Reference number of transation
O

3. Debit Account Vietcombank account number

M
(Text)
4. Sender Add Sender Address SWIFT :
M Information of the sender: total
(Text)
5.
character of field 4,5,6 are 140
Country Vietnam characters (including space
M
(Text) character)
6. In the case of longer than the
Sender’s Info
Sender Information M system will automatically reduce
(Text)
the number of characters
7. Ben Account Beneficiary account number M
(Text)
8. Ben Name Beneficiary name Total 140 characters
M
(Text) (including space character)
9.
Benbank Name
(Text)
Beneficiary bank name (Blank)
List of bank:
https://www2.swift.com/bsl/index.faces
10.
Please enter bank code
Beneficiary bank code :
Benbank Code Bank name will be updated later
Bic code - transfer to foreign bank M
(Text)
Citad Code- transfer to Vietnamese bank
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11.
Currency Currency Same with the currency of the
(Text)
M
debit account
12. Amount Amount Maximum of 2 digits after the
(Number)
M
decimal point
13. SWIFT: 140 characters
Remark
(Text)
Transfer information O In the longer case, the system will
reduce the character
14. Add Info
Additional information of sender O

15. OUR , SHA, BEN or OUR-NODEDUCT

Fee code
M
(Text) transfer to Vietnamese bank:
OnlyOUR or BEN
16. RM Purpose
Fill: 1, or 2,3,4,5,6 M
(Number)
17. Blank
Value date (Future value has not been
(DD/MM/YYY) applied.
We will update soon)

Fee Code Detail

OUR Payer

SHA Sharing

BEN Payee

OUR-NODEDUCT Payer, keep the same amount when moving through intermediary banks

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RM Purpose Detail

1 Payment for import goods (including costs related to import goods)

2 Payment for import services (including costs related to import services)

3 Payment for compensation, discounts and reasonable expenses related to export goods and services

4 Payment of Export processing enterprises for goods purchased from domestic enterprises for export or for producing,
processing, recycling, assembling goods for export

5 Export processing enterprises pay under the contract for other export processing enterprises

6 Others

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Mass payment
Accountant (G, H, I)

Function :

- Mass payment : Creat a new mass payment

- Mass payment list: Mass payment and status

2. Creat mass payment:

- Choose menu: Mass payment
- Choose: Foreign currency transfer

- Upload file with information for payment

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The payment file is uploaded in the correct format

3. Initialize a mass payment

- Choice: Mass payment list
- The screen displays states of each batch.
Note: The system will automatically check the validity of
the payment orders in batch
 Error: The system cannot check the uploaded file
 Waiting for checking: Payment list is waiting for
being checked the validity by VCB
 Checking: VCB is checking the validity of payment
list
 Checked: VCB has finished checking the validity of
payment list. Please view payment list details to
know the result
 Approval Pending: the order is waiting for
verification by Chief Accountant
You can only select the batch and see the details of the
orders in the valid or invalid batch when the batch has status:
Checked
- Select the batch with status Checked to process
- When all orders in the batch - have stasus: Creating
to proceed to enter OTP to initialize the batch.
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- In the case of a batch with status: Checked have

wrong/errors (difference with status: Creating)
orders, you directly choose each wrong / error
order and correct the order then save it.

Chief Accountant User (User F) (if exist), Account Holder User(User E)

Chief Accountant (user F) (if exist)
Functions:
- Pending orders: approve each order / Each time to
approve transaction - enter OTP once.
- Mass approval: Optionally choose the number of
transactions to be approved (1 or more pending orders) -
Enter 1 time OTP for approval for multiple orders.
Note: Mass approvel is not to approvel all the orders in the
batch (for example, the batch of Accountants create 5 orders,
but 1 order is not eligible for payment, the batch approval allows
04 remaining orders)

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Option 1: Approve each order

- Menu: Pending orders
- Select the order with status: Pending
- Check the transaction details

- Enter the OTP

- Approve
(In case of Reject , transaction will be returned to the
accountant)

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Option 2: Mass approval

- This function allows you approving multiple orders at the

same time

- Menu: Mass approval

- You selects multiple orders you would like to approve

- The system will confirm the transactions that need

approval, the number of approved transactions and the total
value

- Futher more, VCB-iB@nking also supports you search

tool to filter data with following points: date, beneficiary
account, accountants.

- Enter OTP
- And Browse

Account holder approves orders

Approve the order as same as Chief accountant did for orders with
status - Verified to complete approval of transactions.

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Print the document

After the final approval step of the account holder,
transactions are checked / printed at

- Menu: Approved orders

- Select a transaction with status: Approved - Successful

- Transfer slip

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ADDENDUM 04: Mass Payment tax

VCB – IB@NKING USER GUIDE

(Mass Payment of tax – Corporate)

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1. Introduction

- Purpose: Users can initiate multiple tax payment transactions at the same time

- Mass payments allow initialization from multiple debit accounts

- Scope :
+ Domestic tax: undeclared taxes
+ Import and export taxes: undeclared taxes and declared taxes

2. Accountant

Step 1: Log in to VCB-iBanking and select Mass payment

Step 2: Choose an upload file (excel file: xlsx, xls ...) - Select the Payment type : Payment of domestic tax (Tax payment) or Import and export
tax payment (Customs Payment)

Step 3: Submit

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After pressing Submit, VCB-iBanking displays a notification

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Step 4: Select menu Mass payment list

Step 5: Select the date - the default is the date according to the login time
Step 6: Select the list with status "Finished"

Step 7: Select OTP method

Step 8: Submit

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VCB-iBanking displays the notification of successful and transactions are transferred to the next confirm / approval .

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3. Account holder / Chief accountant (if have)

Step 1: Select Pending orders or Mass approval

Step 2: Select the time interval to approve and/or the creator of the transaction

Step 3: Select the transaction to approve

For batch browsing: tick selection of transactions that need to be approved

Step 4: Verify/Approve

Step 5: VCB-iBanking displays the total amount and users choose the OTP method

Step 6: Verify/ Approval

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4. Printing

Applicable to : Accountants, Account holders / Chief accountants (if have)

Step 1: Select menu Approved Orders

Step 2: Select the time to print

Step 3: Select the transaction with status: approved - Successful

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Step 4: After selecting the transaction that needs to print,VCB-iBanking displays the details of transaction

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ADDENDUM 05: Payment Authorization

VCB – IB@NKING USER GUIDE

(Payment Authorization for Accountant – Corporate)

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Attention:
Payment authorization

 The program supports users to perform decentralization for the Accountant to make payment for services and invoices directly. Specifically:
After being decentralized, the payment request made by the Accountant on website of service Provider will be done immediately without
approval.

 Mechanism:

Function Perform
Create authorization request Admin creates a request for authorization - Account holder approves
Administration decentralization Account holder
Delete existing permissions Account holder
Payment at website of service Provider Accountants

 When there is a request to change the transaction limit and debit account of the approved authorization, do not make corrections on the
old record. Account holder's code CANCELLATION of decentralization is available on the screen " Payment authorization management
" and the Administrator creates new authorization.
 An Accountant is only tied to a debit account. A debit account can be linked to many Accountants.

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System administrator (code D) makes authorization

requests:

 Select the menu : Payment authorization

 Select Creat new to set permissions:
 Select the accountant wants to perform
decentralization
 Select the type of service, the service provider
 Maximum limit / per time does not exceed the
daily transaction limit set for that Accountant (at
the Quota Management)
 Select the debit account from the list.
 Currency: VND

Note:

 In case the transaction limit of the accountant code

(screen of Quota Management) low changes the set
limit for the direct payment function, the
maximum limit /per time of the corresponding
direct payment will be change by new limit that
the Accountant is approved.

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Account holder (code E)

1. Browse decentralization:
 Select menu Approve Payment
Authorization
 Select the Accountant to browse the
limit
 Approve authorization requests
 Select the method according to the
type of device you have received.
 Enter the OTP Code and Confirm to
complete the transaction.

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2. Manage payment authorization

Select menu Payment authorization management

3. Cancellation of direct payment authorization

Select menu Payment authorization management
Select to cancel each accountant or cancel by lot by
selecting multiple accountant
Select Cancel and confirm to cancel the transaction

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ADDENDUM 06: Pay the bill on the Service Provider page

VCB – IB@NKING USER GUIDE

(Pay the bill on the Service Provider page – Corporate)

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Step 1: Access the service provider website and request payment

Step 2: Display the login screen of VCB iB @ nking

- Enter the information "Tên truy cập(username) / Mật khẩu (password) / capcha code". Use the authorized user name to pay directly.
- Select "Đăng nhập" to continue

Step 3: Display the billing information screen

- Display automatically the debit account has been decentralized and not allowed to change
- Select the form of OTP confirmation
- Select "Tôi chấp nhận các Quy định thanh toán điện tử qua VCB-iB@nking"
- Select "Xác nhận "
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Step 4: Pay the bill

- Enter OTP
- Select "Thanh toán"

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Step 5: Notice the result of transaction execution at the service provider screen

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ADDENDUM 07: USER GUIDE FOR USING OTP METHOD

VCB m-TOKEN
(VCB-iB@nking for Corporate)

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1. Process of rgistration and activation VCB m-Token

 Step 1: Customers register VCB i-B@nking service, chose authentication method = VCB m-Token and register mobile number with VCB
m-Token

 Step 2: Customers download VCB m-Token application on the app market

 Step 3: Customers log-in VCB i-B@nking, and chose “Activate VCB m-Token” displayed on the screen.

Customers tick the Regulations on using e-banking service of Vietcombank and select “Confirm”.
 Step 4: The system generate 1 activation code on the VCB iB@nking program after customers select “Confirm” at the step 3.

 Step 5: Customers login to the application VCB m-Token have been download, note that username of application as username of VCB i-
B@nking registered VCB m-Token + enter the activation code at the step 4.

 Step 6: After login successfully, the system sends a SMS with an authentication code to the mobile number which customers registered and
associated with VCB m-Token
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 Step 7: Customers enter the authentication code as step 6 to complete activating the application. After activate the VCB m-Token application
successfully, customers set password and then use VCB m-Token to get OTP.

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2. Process of re-activation VCB m-Token

 Step 1: Customers request to re-activation VCB m-Token at counters of VCB branches. Customers need re- activation VCB m-Token at
counters in cases:

 VCB M-Token has been locked (because of wrong password more than 5 consecutive times, expired the validity period of VCB m-
Token (180 days from the last successful trading day), VCB-iB@nking service locked, username VCB-iB@nking associated with
VCB m-Token locked.

 Customers delete and reinstall the VCB m-Token application on the mobile divice, use the application on other mobile devices.

 Customers forget the login password of VCB m-Token

 Customeres change the mobile number associated with the VCB M-Token

 Step 2: Customers download VCB m-Token application on the app market

 Step 3: Customers login VCB i-B@nking, and chose “Activate VCB m-Token” displayed on the screen

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Customers tick the Regulations on using e-banking service of Vietcombank and select “Confirm”.
 Step 4: The system generate 1 activation code on the VCB iB@nking program after customers select “Confirm” at the step 3.

 Step 5: Customers login to the application VCB m-Token have been download, note that username of application as username of VCB i-
B@nking registered VCB m-Token + enter the activation code at the step 4.

 Step 6: After login successfully, the system sends a SMS with an authentication code to the mobile number which customers registered and
associated with VCB m-Token.

 Step 7: Customers enter the authentication code as step 6 to complete activating the application. After activate the VCB m-Token application
successfully, customers set password and then use VCB m-Token to get OTP.

Notice: Incase VCB m-Token has been locked within 24 hours due to the failure of the VCB m-Token application activation plan after 05
(five) consecutive times, customers can re-do the request to activate VCB m-Token application on VCB-iB@nking program (from step 3 to
step 7).

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3. Procedure for use of VCB m-Token to get OTP when making transactions on the VCB-iB@nking
 Step 1: Customers login VCB i-B@nking program and make transactions

 Step 2: Customers choose OTP method: VCB m-Token

 Step 3: Customers login to the VCB m-Token application, enter transaction code as Challenge displayed on VCB-iB@nking program =>
the application display OTP code on the screen.
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 Step 4: Customers enter OTP code at Step 3 to complete the order creation.
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4. Notes when performing operations related to VCB m-Token

a. When customers activate VCB m-Token on the VCB –iB@nking program (at Step 3)

Case Notice on VCB-iB@nking program

Customers have not registered to use VCB m-Token You have not registered VCB m-Token. Please
or have canceled VCB m-Token register VCB m-Token at Vietcombank’s counters
Customers registered to use VCB m-Token but VCB VCB m-Token has been locked
m-Token has been locked.
Customers registered to use and activate VCB m- VCB m-Token is already activated
Token successfully

b. When customers login to the application VCB m-Token, enter username of application as username of VCB i-B@nking registered
VCB m-Token + enter the activation code (at Step 5)

Case Notice on VCB m-Token application

Customers do not enter username of VCB m-Token Username and activation code cannot be blank
application
Customers enter invalid username (do not exist or Username is incorrect or you have not registered
do not register VCB m-Token) VCB m-Token. Please register VCB m-Token at
Vietcombank’s counters.
Customers do not enter activation code Username and activation code cannot be blank
Customers enter wrong activation code The activation code is incorrect. Please try again
Customers enter expired activation code The activation code has expired. Please take new
activation code on VCB-iB@nking

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c. When customers enter the authentication code to complete activating the application (at Step 7)

Case Notice on VCB m-Token application

Customers do not enter authentication code Authentication code cannot be blank
Customers enter wrong authentication code The authentication code is incorrect. Please re-
activate again.
Customers enter expired authentication code The authentication code has expired 03 minutes.
Please make a request activation VCB m-Token on
your VCB-ibanking
Customers do a request to get the authentication Your VCB m-Token has been locked. Please try
code more than 5 consecutive times again after 24 hours

d. When VCB m-Token has been activated successfully on other device mobile, notice will be displayed on the application " Please register or
re-activate VCB m-Token at Vietcombank’s counters to use service".

e. When Customers enter wrong application password, notice will be displayed on the application: "Your VCB m-Token service will be locked
from now on because you entered wrong application code more than 5 times. Please visit the nearest Vietcombank's counters for more
support.

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ADDENDUM 08: USER GUIDE FOR CREDIT ADVICE

FUNCTION
(VCB-iB@nking for Corporate)

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Content
 PURPOSE: Customer can be get the information of the transactions credited to the current account.

 CONDITIONS: CUSTOMER'S ACCOUNT IS REGISTED FOR CREDIT ADVICE SERVICE (Note: Customers please register for
credit advice services at branches in Vietcombank)

 LINK: INQUIRY/CREDIT ADVICE

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 Select the account to retrieve information. Screen after selection as below:

 Search by date: then press the "Search" button. The screen displays as below: list transactions in the search days (Note: The system
only allows searching in the nearest 10 days compared to the current day)

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 The system allows exporting excel and pdf files to list credited transactions

 System allows: download with pdf, txt format,

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For more information and further assistance, please contact VCC (Vietcombank Contact Center): 1900545413 or any Vietcombank
branches.

Thank you for using services of Vietcombank!

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