Hari Haran

Contact
Chennai, Tamil Nadu,
600069
HH
9176179673

[email protected]
Personable professional with exemplary customer service skills.
Knowledgeable in tackling issues and concerns with poise. Looking to
Skills take a dedicated career as a Customer Service Executive to the next
level.
Language Known

English, Tamil (R, W, S) Work History

Business process mapping 2021-05 - Senior Associate Business Support
Current
Strategic planning Foodhub Software Solutions, Chennai, Tamil Nadu
Planned marketing initiatives and leveraged
Customer targeting
referral networks to promote business
Staff Management development.
Conducted research to analyse customers'
behaviour, preferences and purchasing habits.
Completed in-depth reviews of market conditions
and customer preferences.
Kept meticulous client notes and updated
account information in company databases.
Reviewed and optimised client sites to improve
keyword targeting URL strategies, website
architecture and content.
Utilised search engine optimisation and
emphasised importance of link building.
Performed in-depth analysis of new client sites.
Created engaging content for Facebook and
Instagram.
Utilised time tracking software for accurate
project and time management.
Maintained documentation, detailing
assignments, in-progress work and completed
project milestones.
Conducted thorough research to construct
creative and fresh ideas.
Researched industry and marketplace trends to
develop marketing solutions and enhance
 business operations.
Worked with existing customers to increase
purchases of products and services.
Participated in continuous improvement by
generating suggestions, engaging in problem-
solving activities to support teamwork

2019-10 - Sr. Associate (Accounts Manager)

2021-05 Associated Auto Solutions International Pvt. Ltd
Monitored accounts for compliance with
established payment plans and flagged
non-compliances.
Used probing techniques to determine debtors'
reasons for delinquency
Counseled debtors on payment options and
arranged installment agreements.
Researched accounts and completed due
diligence to resolve collection problems
Achieved monthly goals of $4.5 Million
Maintained high volume of calls and met
demands of busy and productive group.
Used skip tracing and other techniques to locate
debtors.
Researched accounts and completed due
diligence to resolve collection problems.
Delivered exceptional customer service on
collection calls and maintained calm and
professional demeanor.

2019-06 - Sr. Recruiter

2019-10 Bumsa Talent Solutions
Generated specific candidate pool for career
opportunities through strategic placement of
advertisements, evaluation of applicant
credentials, and conducting initial interviews and
pre-screening assessments
Operated and maintained applicant tracking
and candidate management systems
Followed up with notable applicants sourced via
industry-specific pipelines, events and job fairs
Pre-screened resumes prior to sending to
 corporate hiring managers for consideration
Verified applicant references and employment
details
Tracked candidates and pushed for feedback on
disqualifications, time-to-fill statistics and other
variables
Developed lists of qualified candidates for
corporate hiring managers.

2011-11 - Senior Process Associate

2018-06 Tata consultancy Services
Offering complete resolution for customer's query
Boosted customer experiences by delivering
superior customer service, issue resolution and
merchandising
Generated reports of findings to help
management with making key decisions
Tracked and analysed reports to determine
needed improvements
Collected, arranged and input information into
database system
Developed and executed plans to monitor
standard process adherence
Identified and resolved process issues to
encourage smoother procedures, more efficient
workflow and overall business growth.

2010-06 - Sr. Support officer

2011-10 CSS Corp
Assisting customers on Net gear routers
Handling escalations with ease
Up selling of Support packages with Net gear
router support
Assisted customers by listening closely, finding
solutions to problems and making
recommendations based on extensive product
knowledge
Configured hardware, devices and software to
set up work stations for employees
Explained technical information in clear terms to
non-technical individuals to promote better
 understanding
Followed up with clients to verify optimal
customer satisfaction following support
engagement and problem resolution.

2008-05 - Customer Service Executive

2009-06 Sutherland Global Services
Assisting customers with their Quick book
installation
Providing Technical assistance on Quick book
Shared product knowledge with customers while
making personal recommendations
Trained in negotiations and time management
Preserved revenue streams by utilizing strong
communication and negotiation skills, offering
refunds as last resort to maintain customer
satisfaction
Carried out day-day-day duties accurately and
efficiently
Cross-trained and provided backup for customer
service managers
Implemented up-selling strategies, encompassing
recommendation of accessories and
complementary purchases
Up-sold and cross-sold products effectively,
driving sales and increasing revenue.

Education
SSLC
SMR Mat School - West mambalam Chennai

HSC
Balavidhyalaya Mat Hr Sec School - Kodambakkam
Chennai

2008-01 - BBA
Current Madras University