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    Dotpension Gov in FAQ Index

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    The document provides frequently asked questions about the Comprehensive Pension Management System (CPMS). CPMS is a software for managing pensions end-to-end. It allows retirees to access services like checking pension status and filing grievances online through a dashboard. Key benefits for pensioners include direct pension transfers and access to digital pension documents.

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    Dotpension Gov in FAQ Index

    Uploaded by

    pdrfbq46rx
    23 views3 pages
    The document provides frequently asked questions about the Comprehensive Pension Management System (CPMS). CPMS is a software for managing pensions end-to-end. It allows retirees to access services like checking pension status and filing grievances online through a dashboard. Key benefits for pensioners include direct pension transfers and access to digital pension documents.

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    DOT Pension

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    dotpension-gov-in-FAQ-Index

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    The document provides frequently asked questions about the Comprehensive Pension Management System (CPMS). CPMS is a software for managing pensions end-to-end. It allows retirees to access services like checking pension status and filing grievances online through a dashboard. Key benefits for pensioners include direct pension transfers and access to digital pension documents.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    23 views3 pages

    Dotpension Gov in FAQ Index

    Uploaded by

    pdrfbq46rx
    The document provides frequently asked questions about the Comprehensive Pension Management System (CPMS). CPMS is a software for managing pensions end-to-end. It allows retirees to access services like checking pension status and filing grievances online through a dashboard. Key benefits for pensioners include direct pension transfers and access to digital pension documents.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS

    Welcome To CPMS FAQs

    FAQ Details

    1) What is CPMS?

    Ans :
    Comprehensive Pension Management System (CPMS) is an end­to­end software developed a

    2) How to get connected to CPMS portal?

    Ans :
    Retirees can get connected by logging on to www.dotpension.gov.in. Retiring employees will re

    3) What changes after CPMS implementation?

    Ans :
    The pensioner will continue to be credited to the designated bank account of the pensioner afte

    4) How does the Pensioner benefit from implementation of CPMS?

    Ans :
    CPMS implementation will benefit the pensioner in the following ways: • Direct transfer of pens

    5) When is the pension credited to the pensioner's account by the paying Branch?

    Ans :
    The pension is credited to the account on the last working day of the month. In case of arrears

    6) Which Office will the pensioner approach for commencement of his/her pension?

    Ans :
    The pensioner is not required to visit any office.
    7) Will the pensioner get a PPO in new system?

    Ans :
    A digitally signed PPO shall be sent to Pensioners dashboard. However, a Printed copy shall a

    8) Can a pensioner open a Joint Account with his/ her spouse?

    Ans :
    Yes, the pensioner can open a joint account with his/her spouse. The account details of the sam

    9) Can the pensioner login to CPMS?

    Ans :
    Yes. Every pensioner will get a login ID and Password after the forms are sent to retiree online

    10) What are the services which can be accessed by the pensioner by logging into CPMS wi

    Ans :
    The Pensioner will be able to access the following services by logging into CPMS: • Progress o

    11) What is to be done in case the pensioner wants to change the state in which his bank br

    Ans :
    The pensioners covered under CPMS needs to submit application in prescribed form along wit

    12) In case of Family Pension, which office should the dependents approach?

    Ans :
    In case of unfortunate death of the employee/pensioner, the Death Certificate along with Life ce

    13) When does the family pension commence?

    Ans :
    Once the Death Certificate is received, the pension can either start in the same month or the n

    14) How to get details of pension through SMS?

    Ans :
    The CPMS software is integrated with SMS gateway. At various stages of the pensionary bene

    15) If the pensioner wants details of pension paid during a financial year or Pension Paymen

    Ans :
    The pensioner’s dashboard, has a link to Pension Ledger. It can be accessed online, and previ

    16) If the pensioner has a query or requires clarification on the amount of pension paid, wha

    Ans :
    Pensioner can directly contact the CCA office for the details. In case of any grievance, he/she c

    17) Whether Income Tax (TDS) will be deducted at source?

    Ans :
    Yes, income tax is deducted at source for all pensioner (not family pensioners), as per provisio

    18) Who is responsible for deduction of Income Tax at source from pension payment?

    Ans :
    PDA section of CCA office is responsible for deducting the TDS on Pension.

    19) Where should a pensioner submit details of investment for claiming relief under Income

    Ans :
    The investment details need to be sent to the PDA section of CCA offices. On the pensioner’s

    20) Which office will the pensioner approach for grievance resolution?

    Ans :
    Grievance can be lodged from the Pensioner’s dashboard online. The grievance can also be re

    Helpdesk
    Email : support[dot]cpms­dot[at]nic[dot]in For Technical Help : (011) 23036439

    For Administrative and Training Help : div[dot]dfu­ Pensioners' Portal


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