UNIT 7: Language and skills test

Name: _________________________________

LANGUAGE Lesson 7.2 Grammar

2 Complete the text with the correct form of the
Lesson 7.1 Vocabulary verb in brackets.
BULATS (4 options)/BECP (3 options)
I don’t like 1 (wait) a long time for
1 Choose the correct option a, b or c. someone to answer the phone because I can’t afford
2
(waste) time. However, sometimes
Running a no-frills airline is never easy as the you can’t avoid 3 (hang) on, especially if
competition increases and prices for flights keep
you need to speak to a particular person. Last week
falling. When flying started in the 1930s, every
I forgot 4 (pay) the bill for my computer
customer was given VIP 1 and received
and the company sent me a letter saying they would
personal 2 from flight attendants. Today, you
take my computer away. I remembered
are lucky if you get a free glass of water with many 5
(sign) a contract last year in which
airlines. Their staff often seem 3 about the
I agreed 6 (pay) all the money at the
apparent lack of customer care. In fact, their attitude
end of the year. If I failed 7 (do) this,
is that if you pay so little for a flight, you shouldn’t
they could take the computer back and still demand
expect a 4 service. And if things go wrong,
5
the full payment. I continued 8 (stay) on
staff can be very . Many customers are
the phone for about 45 minutes, until finally someone
extremely 6 with the way some of these
answered. I explained the situation and tried
airlines handle problems. Furthermore, the additional 9
(pay) half of the amount but the
costs for 7 boarding or extra baggage make
person insisted that they would have 10
the ticket price comparable with traditional airlines.
(take) the equipment back if I did not pay the total
As a result, customers can lose 8 in these
amount.
companies. Despite the 9 caused to customers
and all the 10 , it is doubtful that cheap airlines __/10
will disappear anytime soon.
Lesson 7.3 Functional language
PTE Part H/LCCI Part 1

1 a features b attention c treatment 3 [BP_B1_Test_07_001.mp3] Listen to the

speaker and choose the correct response a, b
2 a attention b boarding c class or c.

3 a dissatisfied b unapologetic c undemanding 1a b c

4 a first b business c premium 2a b c

5 a anxious b unhelpful c demanding 3a b c

6 a upset b dissatisfied c anxious 4a b c

7 a priority b premium c class 5a b c

8 a confidence b assistance c satisfaction __/5

9 a demand b empathy c upset Lesson 7.4 Functional language

PTE Part B/BULATS
10 a assistance b requests c complaints
4 Write one word which best fits each space.
__/10
1 Our team has up with a great idea for
a new product.
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 UNIT 7: Language and skills test

Name: _________________________________

2 So it’s a bit working in a team, which

is good.

3 we want to do is make the design

more user-friendly.

4 The team like to push the idea of

brainstorming.

5 The thing , the product’s got to be

easy to use.

__/5

Lesson 7.5 Functional language

BULATS

5 Write one word which best fits each space.

Contractions count as one word.

Dear Ms Urbano,
Thank you very much 1 all your help with
2
our conference. We would like to the
opportunity to thank your staff on site who
3
out any problems very quickly.
We will definitely use your company again in the future
and we have already 4 you to one of our
suppliers.
Thank you 5 again.
Kind regards

__/5

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 UNIT 7: Language and skills test

Name: _________________________________

c to give Jack more training

SKILLS
Short listening
BECP Part One/BULATS 6 What samples do the man and the woman decide
to send to customers?
6 [BP_B1_Test_07_002.mp3] You will hear eight
short recordings twice. For questions 1-8 choose a a shopping bag
the correct answer.
b a T-shirt

1 Why does the man choose Focus Airways? c a car seat cover

a It offers the cheapest fares on the market.

b The usual baggage allowance is 23 kg. 7 Why is the woman worried about the meeting?

c Flights are nearly always on time. a She’s not sure she can sell her product.

b She was rude to the buyer last time.

2 What is the customer complaining about? c She’s not sure about the quality of her product.

a the food

b the seat 8 How is the man planning to thank a supplier?

c lost luggage a an email

b a phone call

3 What does the man want to do? c a newspaper advert

a change phone providers __/8

b pay his bill immediately

c speak to the manager

4 What has the woman forgotten to order?

a mobile phones

b business cards

c photo frames

5 What do the man and woman agree on?

a Jack shouldn’t write the report

b to ask someone to help Jack

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 UNIT 7: Language and skills test

Name: _________________________________

c updating other suppliers about stock

Long listening
BECP Part Four/BULATS
6 What does Emma say about the missing parts?
7 [BP_B1_Test_07_003.mp3] Listen to a meeting
between a supplier, Emma, and a customer, a She will deliver them personally to Peter.
Peter. Choose the correct answer a, b or c.
b George will deliver them later that day.

c Peter won’t have to pay for them.

1 Which machines did the man order parts for?

a BHX455
7 What else does the man need?
b BHX445
a batteries
c BHX454
b switches

c casings
2 What other problems has Peter had with orders?
__/7
a they were all wrong

b three orders were late

c he had to use another supplier

3 Why does Peter need Emma to find a solution?

a He has lost a lot of customers.

b His customers are unhappy.

c His customers can’t afford his prices.

4 What does Emma say is the solution?

a Peter should speak to a supervisor.

b Orders will be delivered by a supervisor.

c Her company is setting up a new system.

5 What is the personal supervisor responsible for?

a solving any problems with orders

b delivering missing parts

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 UNIT 7: Language and skills test

Name: _________________________________

__/10
Writing
BECP Part Two/BULATS (50–60 words)

8 Read part of this email from your boss.

Please write a letter to the General Manager of

FGL Supplies. Thank him for their help last week
completing your order for the new product.
Don’t forget to mention how quickly they handled the
situation, especially the extra shifts they worked to get the
packaging to you for the launch. You should also say
a special ‘thank you’ to the Production Manager for
his help.

Write a thank-you letter to the General Manager:

 saying why you’re writing.

 giving details of what they did.

 saying who was most helpful.

 promising to recommend them.

Write about 60–80 words.

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 UNIT 7: Language and skills test

Name: _________________________________

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