User Reference Guide For

Beneficiary Identification
System: Pradhan Mantri
Arogya Mitra (PMAM)
AYUSHMAN BHARAT PRADHAN MANTRI-JAN
AROGYA YOJNA (AB PM-JAY)

Web Portal User

Version 2.0
(Updated on January 30, 2019)

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Table of Contents
1. INTRODUCTION .......................................................................................................................... 3
2. USER ROLES............................................................................................................................... 3
3. FUNCTIONAL DETAILS ............................................................................................................ 4
LOGIN .................................................................................................................................... 4
PMAM ACTIVITIES ............................................................................................................. 5
3.2.1 SEARCH BENEFICIARY............................................................................................ 6
3.2.2 ADD MEMBER ........................................................................................................... 20
3.2.3 PENDING BENIFICIARIES ...................................................................................... 26
3.2.4 APPROVED BENEFICIARIES ................................................................................ 27
3.2.5 REJECTED BENEFICIARIES ................................................................................. 28
3.2.6 PRINT CARD (ALL STATES) .................................................................................. 29
3.2.7 PORTABILITY FEATURE IN BIS ........................................................................... 31
LOGOUT ............................................................................................................................. 31

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1. INTRODUCTION

Beneficiary Identification System (BIS) is a process, of applying the identification criteria

(as per AB-PMJAY guidelines) on the SECC and RSBY database to approve/reject the
applications entitled for the benefits. AB-PMJAY aims to target about 10.74 crore poor,
deprived rural families and identified occupational category of urban workers’ families as
per the latest Socio-Economic Caste Census (SECC) data. Additionally, all families
enrolled under RSBY that do not feature in the targeted groups as per SECC data will also
be included.

There are following types of user in the process namely:

• National
• State- SHA
• ISA/State-Approver
• Pradhan Mantri Arogya Mitra (PMAM)

National, State users will be able to view Dashboards and Reports for monitoring.

2. USER ROLES

Each user has been assigned a specific role in order to make the process hassle free and
easy. These roles have been briefly discussed below-

• NHA ADMIN- The National user is able to view the Dashboards and Reports at National
level (both State wise and District wise).

• STATE HEALTH AGENCY (SHA) - This user can view the Dashboard reports of the
Beneficiary Identification System, for a particular state.

• ISA/STATE APPROVER- can either Approve or recommend for rejection of record

submitted to him/her. In case the submitted beneficiary eKYC/KYC record is
recommended for rejection, it has to be with a valid reason.

• PRADHAN MANTRI AROGYA MITRA (PMAM)–This user is able to search and submit
the beneficiary identification details. He can also print the beneficiary card called the AB-
PMJAY card.

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3. FUNCTIONAL DETAILS

LOGIN
After successful registration and approval from the Beneficiary technical team, the
user can login to the web portal with registered Mobile Number.

• Enter ‘Mobile Number’ and ‘Captcha Code’ in the text boxes available as shown in
Figure 3.1(a)
• Click on ‘Generate OTP’.

Figure 3.1(a): Introduction page to the beneficiary identification system

Figure 3.1(b): Logging Screen for the beneficiary identification system

The generated OTP is sent on both, registered mobile number and email of the user.
In case the user does not receive the OTP, can click on Regenerate OTP. Upon
receiving the OTP, the user can enter it in the text box and click on Verify OTP.

NOTE: OTP is of 6 digits.

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 PMAM ACTIVITIES

Figure 3.2(a): Home screen for the PMAM

On successful login, the screen is as shown in figure 3.2(a). It displays the user details
which includes user type, mobile (masked), email (masked), home state, district
and last login.

PMAM user has the options to perform following activities from the left side menu:

1. Search Beneficiary
a. Outside State
b. Home State
2. Add Member
3. Approved Beneficiaries
4. Rejected Beneficiaries
5. Print card (all States)

The option for home state and outside state are included as PMJAY scheme has a
provision for portability, i.e. a validated beneficiary can avail treatment from any of the
empaneled facilities in the country. [Refer section 3.2.7 for Portability Feature in
BIS]

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3.2.1 SEARCH BENEFICIARY

• Clicking on the ‘Search Beneficiary’ option from the menu will direct the PMAM to
the following screen-

Figure 3.2.1(a): Search Beneficiary Screen

The figure 3.2.1(a) displays the “Selected State” option, which is used for carrying out the
beneficiary search query. This field is always disabled and the default value is the home
state of the logged in user. Here, the home-state of user is Jharkhand, and hence, the
default search settings are for Jharkhand state. In-case a beneficiary from other state visits
the user; the selected state should be accordingly changed by clicking on the ‘Change
State’ options. Figure 3.2.1(b),3.2.1(c), and 3.2.1(d) illustrate the process for changing the
state for search query.
• Click on the change state tab and the drop down list of the states will get enabled.

Figure 3.2.1(b): Changing of the state option for carrying out beneficiary search query

• Once the user selects the state, a dialogue box will appear to confirm the change of
state.

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 Figure 3.2.1(c): Confirmation to change state for running beneficiary search query

• Upon confirming, the state is changed. Another dialogue box will pop up to confirm the
same.

Figure 3.2.1(d): Changed state for running beneficiary search query

• Having selected the state, PMAM will be able to search for the family to which the
beneficiary belongs through one of the search parameters. The various search
parameters are -
1. Mobile (ADCD)
2. Ration Card (ADCD)
3. HH ID Number
4. AB-PMJAY ID
5. By SECC Name
6. RSBY URN
7. Ration Card (State)
8. MSBY (State); here for Chhattisgarh, other states may have their respective
state schemes.

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 Figure 3.2.1(e): Default search parameters for beneficiary identification

The parameters for searching beneficiary are different in every state is attached here.

SearchParaStateWis
e.xlsx

3.2.1.1 Search Criteria:

1) By SECC Name:

Operator can look up for the beneficiary by looking up his name in the Socio Economic &
Caste Census (SECC) data. Selecting SECC Name option directs the user to the
following screen where

• He/she can enter the name, Father’s name or Mother’s name of the Beneficiary and select
State, and District name. There are check boxes also available alongside to select or
deselect the search parameter. Search result from the database will be displayed at the
bottom of the screen.

Figure 3.2.1.1(a): Beneficiary search via SECC name

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Note: Based on search filters the count of the result will be displayed, but details of the
result will be displayed only if total result count is equal or less than 5; for this user needs
to narrow down the filter criteria.

2) Ration Card Number

The beneficiary can be searched by their Ration Card Number, which is unique for
each family.

▪ Select ‘Ration Card Number’ from the drop-down list

▪ Enter the ‘Ration Card Number’ in the text box
▪ Click on ‘Search’ button

Figure 3.2.1.1(b): Search results for the ration card number entered

At the bottom of the screen one can view the details of the family which include the names
of family members, mobile number, district and the ration card number.

▪ Click on the ‘Select Family’ tab and the screen that follows provide the individual
details of all family members.
▪ Search results from the database will appear.
▪ Click on ‘Collect KYC’ button against the beneficiary you would like to validate. [Refer
Page 13]

3) HH ID Number

HH ID Number (Household Id number) is also used to identify the beneficiary.

▪ Select ‘HH ID Number’ option from the drop-down list.

▪ Enter the HH ID Number (a unique number given to the family in SECC) in the text
box.
▪ Click on ‘Search’ button.

NOTE: A valid HH ID Number is of 24 digits.

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 Figure 3.2.1.1(c): Search results for the HH-ID number entered

At the bottom of the screen one can view the details of the family which include the
names of family members, mobile number, district and the HH ID Number.

▪ Click on the ‘Select Family’ tab and the screen that follows provides the
individual details of all family members.
▪ Search results from the database will appear.
▪ Click on ‘Collect KYC’ button against the beneficiary you would like to
validate. [Refer Page 13]

4) AB PM-JAY ID

Ayushman Bharat National Health Protection Mission Id (AB-PMJAY ID) is also a

parameter which enables identifying a beneficiary family. This search will only be
available to find the family of a beneficiary who has already verified and PMJAY ID has
been generated by the system.

▪ Enter the ‘AB-PMJAY ID’ in the text box.

▪ Click on ‘Search’ button.

NOTE: A valid AB-PMJAY ID is of 9 digits.

▪ At the bottom of the screen one can view the details of the family which include the
names of family members, mobile number, district and the AB-PMJAY ID.
▪ Click on the ‘Select Family’ tab and the screen that follows provides the individual
details of all family members.
▪ Search results from the database will appear.
▪ Click on ‘Collect KYC’ button against the beneficiary you would like to validate.

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5) Mobile Number

Mobile Number is also used to search beneficiary.

▪ Select ‘Mobile Number’ option from the drop-down list.

▪ Enter the Mobile Number in the text box.
▪ Click on ‘Search’ button.

Figure 3.2.1.1(d): Search results by feeding in Mobile Number

6) RSBY URN

The RSBY URN (Rashtriya Swasthya Bima Yojna Unique Relationship Number) is
also used to search for a family.

▪ Enter the ‘RSBY URN’ in the text box.

▪ Click on ‘Search’ button.

Figure 3.2.1.1(e): Search results by feeding in RSBY URN

NOTE: A valid RSBY URN is of 17 digits.

At the bottom of the screen one can view the details of the family which include the
names of family members, mobile number, district and the RSBY URN.

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 ▪ Click on the ‘Select Family’ tab and the screen that follows provides the individual
details of all family members.
▪ Search results from the database will appear.

Click on ‘Collect KYC’ button against the beneficiary you would like to validate.

3.2.1.2 Search Result Details

• The search results will include the name of the beneficiary, age, gender, father name,
mother name, spouse name, state, district and village/town. The user shall check these
fields based on the identification document submitted by the beneficiary and select the
appropriate beneficiary.
• Corresponding to each beneficiary, the user will click on ‘Collect KYC’ tab to upload the
documents of the beneficiary for whom KYC is to be collected. The screen will display
details of the beneficiary to ascertain the correct beneficiary as per the KYC document
produced by him/her. Enter ‘Mobile Number’ in the text box provided and mention whose
number it is by selecting an option from the drop-down list.

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3.2.1.3 Collect KYC

The beneficiary’s KYC can be collected in two ways:

a. Using Aadhaar Card

b. Using Non-Aadhaar Documents

Figure 3.2.1.3(a): Screen to choose the beneficiary’s KYC type

3.2.1.3.1 Aadhar Based KYC

a. When the user selects Id type Aadhar, the consent form will be generated.

Figure 3.2.1.3.1(a): Aadhar consent to be taken for beneficiary before taking their biometric

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 Following the consent taken from the beneficiary, default authentication type will be
‘Biometric’ (i.e. Finger print or Iris)

Figure 3.2.1.3.1(b): KYC using biometric authentication via Aadhaar

b. On clicking the Capture Biometric button, the biometric device gets activated (Device
must already be successfully installed in the system). The beneficiary will be asked to
provide his/her Finger/IRIS impression along with Aadhaar Number to get the e-KYC
from UIDAI and these details received from UIDAI are then displayed on the screen.
• Select ‘Rural/Urban’ from the drop-down list. [This is a mandatory field]

Figure 3.2.1.3.1(c): Fetched details of the beneficiary from Aadhar Database

c. Click on the Next tab, the user is guided to the next screen. Here, the family details of
the beneficiary should be added to register the individual beneficiary to a family unit.

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➢

Figure 3.2.1.3.1(d): Family details can be added through this screen

d. Click on ‘Check Document Details’ and the operator can enter the family details by
selecting one option from the drop-down list- Ration Card etc.

Figure 3.2.1.3.1(e): Family identification document for the beneficiary

e. The image of family document can be uploaded here

Figure 3.2.1.3.1(f): Uploading family document to check the beneficiary family

f. Click ‘Submit’. The data is now saved in the records and forwarded for approval from
the approving authority.

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 Figure 3.2.1.3.1(g): Beneficiary record being sent for approval

g. Meanwhile, after sending the case for approval, the system goes back to the main
search screen which displays the family.

Figure 3.2.1.3.1(h): Landing screen post sending the case for approval

h. On click at the ‘Collect KYC’ button again, user will get a message saying “Data
Already Verified”.

Figure 3.2.1.3.1(i): Screen displayed on clicking the same beneficiary name already sent for approval

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 *** NOTE: The collect KYC tab will be turn pink from blue once the user clicks
‘OK’, indicating that KYC have been verified. ***

3.2.1.3.2 Non- Aadhar Based Verification

a. Select ‘Individual ID Type’ from the drop-down list.

b. Enter the selected ID card number.
c. Now enter responses for all the mandatory fields.
d. Upload the document photo front, document back and capture profile photo of the
beneficiary from the Camera attached with the system.

Figure 3.2.1.3.2(a): Screen following selection of Non-Aadhar based verification

NOTE: The image size uploaded should not be more than 200 Kb.

e. Having uploaded the documents, the next screen which comes up is the one where
the Family details of beneficiary and the image of Family document are required to be
captured.
f. Add Family Details
• Having entered personal details, user can then enter the beneficiary’s family
details.
• Click on ‘Add Family Details’ if the beneficiary wishes to add family members.

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 Figure 3.2.1.3.2(b): Family Identification Document Selection

• Enter the Ration Card no. and then click on ‘Check Document Details’.
• If the ration card has already been attached to the family, the following message
will appear.

Figure 3.2.1.3.2(c): Screen upon uploading the family identification document, in this case, a ration card

g. Upon clicking the submit button, the following message as shown in figure 3.2.1.3.2(d)
will appear – which says that the data has been saved and forwarded for approval.
The approval agency will then check the viability of the data, before approving or
recommending for rejection.

Figure 3.2.1.3.2(d): Silver Record -Data sent for approval

h. If the ration card or any other id has not been registered with the family under the
Ayushman Bharat scheme, then the following screen as shown in figure 3.2.1.3.2(e)
will appear for the user.

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 Figure 3.2.1.3.2(e): User screen if family id is not registered with the family unit

i. Upload the ration card or any other id image and enter details of the family members
who all are there in the Ration Card or any other id.

Figure 3.2.1.3.2(f): User screen upon uploading the ration card or any other id

j. After submitted it, a pop-up message will come up to confirm that data is saved and
sent for approval as shown in figure 3.2.1.3.2(g)

Figure 3.2.1.3.2(g): User screen upon saving the data and submitting it for approval

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3.2.2 ADD MEMBER

A new member can be added in the existing beneficiary family if his/her name does not reflect
in SECC and RSBY list.

▪ Click on ‘Add Member’ on the side menu.

▪ A list of parameters will be displayed in the drop-down list by which a member can be
added.

Figure 3.2.2(a): User screen upon clicking the add-member option

Figure 3.2.2(b): Search parameters for adding a new member

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1. By Mobile- On selecting by Mobile option, the operator will enter the mobile
number in the text box and click on ‘Search’ button.

Figure 3.2.2(c): Adding member via mobile phone

▪ Click on the Add Member button against the corresponding name.

Figure 3.2.2(d): Introductory details about the new member

▪ Select ‘Relation with the Beneficiary’ from the drop-down list.

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 Figure 3.2.2(e): Option list for relationship types

▪ Select the document being provided as a ‘Proof of Relation’ with the

beneficiary from the drop-down list.

Figure 3.2.2(f): List of the documents to be submitted basis the relationship type

▪ Enter the ‘Proof Id Number’ in the text box.

▪ ‘Upload Proof Document’. [The proof document should be in .JPEG,
PNG, JPG format and of size not more than 2.KB.]

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 Figure 3.2.2(g): User screen upon uploading the proof document

• Enter the ‘Name’ in the text box.

• Select the ‘Gender’ from the drop-down list.
• Enter the ‘Year of Birth’ in the text box.
• Click on Next, to be directed to a new page as below.

Figure 3.2.2(h): Add member document upload default screen

• Enter ‘Father Name’, ‘Mother Name’ and ‘Mobile Number’.

• Select ‘Type’ from the drop-down list – self/family/others.

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 Figure 3.2.2(i): Add member process after filling in the beneficiary mobile number

• User verification can be Aadhaar based and Non- Aadhaar based.

2. By HH ID- A member can be added using a unique Id allotted to families, it is the

HHID Number (Household Id number).
• Select ‘HH ID Number’ option from the drop-down list.
• Enter the HH ID Number (a unique number given to the family in SECC)
in the text box.
• Click on ‘Search’ button.

Figure 3.2.2(j): Search results for adding a member via HH-ID

• The search results from the database appear at the bottom of the screen,
where one can view the details of the beneficiary like- ‘Name’, ‘HH ID
number’, ‘Gender’ and ‘Year of Birth’.
• Click on the ‘Select Family’ tab and the screen that follows provides the
individual details of all family members.
• Search results from the database will appear.

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 • Click on ‘Collect KYC’ button against the beneficiary you would like to
validate.

3. By PMJAY ID- A member can be added using his National Health Protection
Mission Id (PMJAY ID) also. This is available for a family for whom a PMJAY ID
has been generated by the system.

• Select ‘AB-PMJAY ID’ from the drop down list

• Enter the 9 digit ‘AB-PMJAY ID’ in the text box.
• Click on ‘Search’ button.

Figure 3.2.2(k): Search results for adding a member via AB PMJAY ID

• At the bottom of the screen one can view search results from the database.
It includes details like ‘Name’ of the beneficiary, ‘AB-PMJAY ID, ‘Gender’
and ‘Year of Birth’.
• Click on ‘Collect KYC’ button against the beneficiary you would like to
validate.

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 3.2.3 PENDING BENIFICIARIES

Once the beneficiary has been verified and his documents are uploaded and submitted
by Ayushman Mitra, they are shown in the ‘Pending Approval’ list. All entries in the
Pending Approval list become the part of ‘Silver Record’ until these records are
approved by the designated State-Approver user. The PMAM can view the pending
approvals from home state as well as out-of-state in separate tabs.

Figure 3.2.3(a): User screen for list of pending approval cases (home state)

Figure 3.2.3(b): User screen for list of pending approval cases (outside state)

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 3.2.4 APPROVED BENEFICIARIES

The list of verified beneficiaries can be viewed by Ayushman Mitra and District and
State users. This list shows two options- ‘Approved’ and ‘Rejected’. After the
Ayushman Mitra uploads the documents, the list goes to the State-Approver user for
approval. The State-Approver user can either ‘Accept’ or ‘Recommend for Rejection’
the application. Once approved the entry becomes part of Golden Record and
Ayushman Mitra can view those beneficiaries in Approved Beneficiary list and print the
beneficiary card called the AB PMJAY card.

Figure 3.2.4(a): User screen for list of approved cases (home state)

Figure 3.2.4(b): User screen for list of approved cases (outside state)

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 3.2.5 REJECTED BENEFICIARIES

As seen before, the beneficiaries whose documents are uploaded by Ayushman Mitra
and are part of the ‘Silver Record’ can be viewed by the state user. Under the home
state and the outside state buckets, the list of beneficiaries who have been rejected by
the SHA (for any reason) can also be viewed. The users can Logout once they have
performed the activities on the portal.

Figure 3.2.5(a): User Screen for Rejected& Released Beneficiary (Home State)

Figure 3.2.5(b): User Screen for Rejected& Released Beneficiary (Outside State)

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 3.2.6 PRINT CARD (ALL STATES)

PMAM’s can print health card for any other state, while searching for the beneficiaries.
This is done on the basis of AB-PMJAY ID, Mobile Number and Family-ID.

Figure 3.2.6(a): Search parameters for Printing cards

• Mobile Number-
1 Select state from the drop down list.
2 Next select Mobile Number option from the drop down list.
3 Enter the mobile number of the beneficiary in the text box available.

Figure 3.2.6(b)

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 • Click on ‘Search’ button and the following figure 3.2.6(c) will appear-

Figure 3.2.6(c)

• Details of the beneficiary will be available.

• Click on ‘Print Card’ tab and PMAM will be able to download the Health card and
print it.
• The figure 3.2.6(d) below shows the Health card.

Figure 3.2.6(d)

• The card will carry the Name of Beneficiary, Year of Birth, Gender and PMJAY ID
in the front. At the back is Beneficiary Address, Helpline numbers and Website as
shown in figure 3.2.6(d).
• The other options- PMJAY ID AND Family ID, can be used to print cards for all states.

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 3.2.7 PORTABILITY FEATURE IN BIS

• The National Portability feature was introduced to meet the growing need of generating
Golden records for outside state beneficiaries as well.
• PMAM’s can now search the beneficiary from any state other than their Home state
using this option and do the KYC.
• PMAM can select the state where they want to search for the beneficiary through the
‘Select State’ drop down menu on the ‘Search Beneficiary’ screen.
• Outside state’s Pending Beneficiaries, Approved beneficiaries list & Rejected
Beneficiaries list can be viewed by PMAM’s on selecting the “Outside State”.
• Outside state’s beneficiary’s records submitted by PMAM are visible to the respective
State Approver or SHA where beneficiary belongs to.
• PMAM can fetch and print golden records in outside states using parameters like -AB-
PMJAY ID, HHID, RSBY URN Number (in case scheme is applicable in state).

LOGOUT

When User clicks on Logout provided in left menu, it log’s out the user from application.
This Figure 3.3 (a) is common for PMAM, ISA/State Approver and SHA.

Figure 3.3 (a)

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