Resume Muhammad Fadhil Rachman - UX Researcher

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Muhamad Fadhil Rachman, UX Researcher

Kota Surabaya, Indonesia, 081217657556, [email protected]

LINKS LinkedIn, Portofolio

PROFILE I'm an enthusiastic researcher who is eager to contribute to team success through hard work, attention to detail,
and excellent organizational skills. A clear understanding of the data collection process and trained in interview
skills. I have handled several research projects from several industries from B2B to B2B2C. I'm a fast learner who
is willing to dedicate his time to better outcomes in terms of growing as a Researcher.

E M P L OY M E N T H I S TO RY

Sep 2021 — Jan 2024 UX Researcher, Majoo Indonesia Kota Surabaya


As a UX researcher, I provide insights into various product segments and features through foundational and
directional research. Here are my responsibilities:
• Conduct independent end-to-end research on multiple aspects of user experience in the SaaS industry.
Focusing on the Financial aspect & POS.
• Compiling a competitor analysis report data using several methods.
• Collect and analyze user behavior through various research methodologies, such as surveys, interviews, &
usability testing.
• Conducted contextual inquiries, interviews, and surveys to uncover user needs and behavior patterns,
informing product design decisions
• Analyzed user feedback and conducted competitive analysis to inform product roadmap decisions
• Provide results, insights, and suggestions to stakeholders & project managers. Including forming a Persona
using the data.
• Work closely with designers, product owners, and data analysts from various tribes to assist them in
research.
• Establishes a workflow within the research team & product. But also applied for a collaboration project
between external divisions.
• Manage an Intern for a period of 3 months in each project.

Jan 2021 — Jul 2021 UX Researcher, ULA Kota Surabaya


As a UX researcher, I provide insights to various product and business units through foundational and directional
research. Here are my responsibilities:
• Conduct independent end-to-end research on multiple aspects of user experience in the e-commerce
industry.
• Conducted contextual inquiries, interviews, and surveys to uncover user needs and behavior patterns,
informing product design decisions
• Analyzed user feedback and conducted competitive analysis to inform product roadmap decisions
• Collect and analyze user behavior through various research methodologies, such as surveys, interviews, and
usability testing.
• Provide results, insights, and suggestions to stakeholders & project managers. Including forming a Persona
using the data
• Work closely with designers, product owners, and data analysts from various tribes to assist them in
research.

E D U C AT I O N

Aug 2016 — Jun 2020 Bachelor of Psychology, Airlangga University Kota Surabaya
Grade: GPA: 3,59 (Graduate with Honor)
Activities and societies:
• Intern Staff at Pusat Terapan Psikologi Pendidikan (PTPP) Fakultas Psikologi UNAIR (February 2019 -
August 2020)
• Part of BEM KM Fakultas Psikologi UNAIR
• Most Outstanding Graduate from Faculty of Psychology (Graduation June Period)
• 1st Places at Social Intervention Design Competition (SIDC) 2019

SKILLS Analytical Thinking Skills Experienced Interview Experienced


Project Management Skillful Survey Design Experienced
User Research Experienced Field Investigation Skills Experienced
Usability Testing Skillful

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