Classifi

cation -
Job Name – Teller Authorizer - Retail Branch Interna Banking
l
Job Title : (Job Name) – Teller Authorizer
Business Unit (PA) : Retail Branch Banking
Team : (Sub team in the PA) : Retail Branch Banking
Reports to (job) : Branch Manager
Location of role : Pan India
Job Fn : Branch Ops & Moderate Sales
Role Type: Individual Contributor No of direct reportees: Nil Travel Required: Moderate
Job Band Range : E1 – E4 JD Created date: 2014 JD Updated date : 20-12-2018
JD approved by (business) : (Rakesh Relan R4589) Version No : 2.0

Job Purpose
To work in an error free environment and ensure that all the processes as laid out by the bank are followed
properly without any deviations with proper supervision of the tellers as per the expectations of the bank

The branch customers are adequately serviced and appropriate products sold to them in a customer friendly en-
vironment that in turn ensures the branch attains profitability on all parameters with superior customer service
and superior cross sell of products

Job Responsibilities(JR) : Actionable

Classifi
cation -
Interna
 Classifi
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Interna  Ensure that Tellers generate Sales References
l for Liability products
Achieving sales objectives  Ensure Cross Sell leads for Credit Cards are
given to the BDR
 Penetration of Saving Accounts on non liability customers
 Active Signup of Enet facility to Corporate having Salary
relationships
 Ensure that customers opt for and get facilities of CBDT
collections
 Generate leads for Third Party Products to the customers
a. MF/Insurance/RBI Bonds
 Enhancing customer wallet size
a. Ensuring that customers make us their primary
bank
i. Knowing about where all the cus-
tomer is currently banking and mov-
ing him to our Bank
ii. Sales to associates or customers net-
work
 Lobby Management
a. Queue handling
Customer Services  Branch Administration including house keeping, upkeep,
etc.
 Ensure quality customer service is delivered
a. Manage irate customers if required or escalated
 Recording complaints as per the specified process
 Resolving all complaints received (self, branch, other
units) within the stipulated TAT’s pertaining to Teller area
a. Monitor all complaints received and ensure that
staff are closing it within the TAT
b. Improve customer communication on closures
c. Check with customers if the process of com-
plaint has been managed well
 Preventive complaint management
a. Asking for feedback from customers, who are
not complaining
b. Discussing with staff the importance of getting
feedback from customers on a regular basis
 Promoting all direct banking channels and ensuring that
the customer is utilizing the same.
 Ensure that all Tellers are dressed as per the dress code &
grooming standards

 Online Authorisation of cash/ transfer transactions and is-

Operations sue of DD/ MC
 Vault Custodian
 Priority processing of Imperia and Preferred Customers
 Identification and Closure of TOD accounts on regular ba-
sis

Classifi
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Interna
Classifi
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Interna  Identification and Closure of High Cheque re-
l turn customers beyond the threshold.
 Reduction or Closure of High Transacting Cus-
tomers
 Migrating customers to RTGS/NEFT
 Error Free operations
 Quick and Error Free Processing of CBDT/Income Tax
Challans and US Visa Fees
 Efficiency Related Operations
a. Reduce or improve on Band 1 and Band 2 Cus-
tomers
b. Reduce Band 1 and Band 2 Txns
 Process on forged notes to be adhered (FIR filing etc.)
 FX transactions authorization/ supervision and reporting
Monitoring of dummy accounts, suspense accounts,
deferred accounts, accounts payable/ receivable,
Reconciliation and maintenance of suspense accounts
register as per the required format

Classifi
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Interna
 Classifi
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Interna  Teller counter supervision
Managing Teller counter l  Cash management and liaison with Currency
Chest
 Monitoring of salary uploads
 Monitor Security Stationery at appropriate reorder levels
 Checking/ Monitoring of EOD reports (BJR/ Instruments
issued report/ EOD cash position/UBS Interface entries
BJR etc.)
 NRE Credit monitoring
 Monitor large cash transactions & adhering to KYC norms
 Includes large DD/MC issuance from Band 1 & 2 cus-
tomers.
 Reporting of fortnightly Suspense/Suspect / TOD and QRS
Reporting and Maintenance reports.
 Reporting of all Large cash txns
 Bulk Stock Register Maintenance
 Timely reporting of FX to Local Tag/Treasury Mid office
within Cutoff times
 Timely Reporting of CBDT and US Visa documents within
Cutoff times
 Maintenance of Cash Shortage/ Excess Register & proper
filing of approvals
 Guidelines as per the branch ops process while ensuring
filling of vault annexure register.
 Maintenance of records/ register for host entry postings –
GL209
 Maintenance of Voucher Movement Register
 Periodic exchange of keys lodged with other branch
 Key movement register monitoring
 CBDT schedules reporting to TBG
 Filing of UBS interface reports( BA Reports)
 Recording and Maintenance of Free DD/MC issuance reg-
ister for RM Customers as per process
 Recording of SYS passwords and timely monitoring of the
same.
 Ensure that all tellers are adequately trained on the Prod-
Staff Management ucts of the bank
 Ensure that all staff are trained on the process to be fol-
lowed (including amendment with new circulars)
 Monitor Staff productivity and give guidance on improv-
ing the same in conjunction with the BM
 Ensure that all Teller’s are sent for class room training on
a regular basis

Educational Qualifications Key Skills

Competencies
 Graduation:
 Post-Graduation:  Banking Product Knowledge
Certifications:  Planning and Organizing Skills
 AMFI Certification  Team Management / Interpersonal Skills

Classifi
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Interna
 Classifi
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 IRDA Certification Interna  Sales and Influencing Skills
 NCFM Certification (Optional) l  Communication - Written and verbal both
 CAIIB (Optional)  Knowledge of Competition
 Internal Certification (NR Modules)  Awareness of Banking regulations
 Awareness of TF & FX
 Team Management
Experience Required
 Minimum experience in years – 3-4 yrs
 Exposure to banking preferable

Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)
 Customers
 Branch Banking Team
 Operations
 NR Product Team
 HLIC
 Insurance CAM
 MF Fund houses personnel
 HSL personnel

Classifi
cation -
Interna