Communication Skills by Ashutosh and Akshat

Information on Communication Skills Class 10
Session 3,4,5,6,7
Session 3: Non-verbal Communication

Non-verbal communication is the expression
or exchange of information or messages without
using any spoken or written word.
Importance of Non-verbal Communication
In our day-to-day communication

• 55% communication is done using body
movements, face, arms, etc.
• 38% communication is done using voice, tone,
pauses, etc.
• only 7% communication is done using words.
Types of Non-verbal Communication
• Facial Expressions
• Posture
• Gestures or Body Language
• Touch
• Space
• Eye Contact
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• Paralanguage : tone, speed and volume of our
voice.
Session 4: Communication Cycle and the

Importance of Feedback
For effective communication, it is important that

the sender receives an acknowledgement from the
receiver about getting the message across. While a
sender sends information, the receiver provides
feedback on the received message.
Types of Feedback
• Positive Feedback
• Negative Feedback
• No Feedback
A good feedback is one that is:
• Specific: Avoid general comments. Try to include

examples to clarify your statement. Offering
alternatives rather than just giving advice allows
the receiver to decide what to do with your
feedback.
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• Timely: Being prompt is the key, since feedback
loses its impact if delayed for too long.
• Polite: While it is important to share feedback,

the recipient should not feel offended by the
language of the feedback.
• Offering continuing support: Feedback sharing

should be a continuous process. After offering
feedback, let recipients know you are available
for support.
Importance of Feedback
• It validates effective listening: The person

providing the feedback knows they have been
understood (or received) and that their feedback
provides some value.
• It motivates: Feedback can motivate people to

build better work relationships and continue the
good work that is being appreciated.
• It is always there: Every time you speak to a
person, we communicate feedback so it is
impossible not to provide one.
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• It boosts learning: Feedback is important to
remain focussed on goals, plan better and develop
improved products and services.
• It improves performance: Feedback can help to

form better decisions to improve and increase
performance.
Session 5: Barriers to Effective Communication
What is Effective Communication?
Effective communication follows the basic

principles of professional communication skills.
Barriers to Effective Communication
Physical Barriers
Physical barrier is the environmental and natural
condition that act as a barrier in communication in
sending message from sender to receiver. Not
being able to see gestures, posture and general
body language can make communication less
effective.
Linguistic Barriers
The inability to communicate using a language is
known as language barrier to communication.
Language barriers are the most common
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communication barriers, which cause
misunderstandings misinterpretations between
people
Interpersonal Barriers
Barriers to interpersonal communication occur
when the sender’s message is received differently
from how it was intended.
Organisational Barriers
Organisations are designed on the basis of formal
hierarchical structures that follow performance
standards, rules and regulations, procedures,
policies, behavioural norms, etc. All these affect
the free flow
of communication in organisations
Cultural Barriers
Cultural barriers is when people of different
cultures are unable to understand each other’s
customs, resulting in inconveniences and
difficulties.People sometimes make stereotypical
assumptions about others based on their cultural
background
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Ways to Overcome Barriers to
Effective Communication
• Use simple language
• Do not form assumptions on culture, religion or

geography
• Try to communicate in person as much as

possible
• Use visuals
• Take help of a translator to overcome differences

in language
• Be respectful of other’s opinions
7 C's of Communication
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Session 6: Writing Skills — Parts of Speech
Writing skills are part of verbal communication and

include e-mails, letters, notes, articles, SMS/chat,
blogs, etc.
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Capitalisation Rules
Punctuation : Full stop, Comma, Question mark,

Exclamation mark
Basic Parts of Speech
The part of speech indicates how a particular word

functions in meaning as well as grammatically
within the sentence. Some examples are nouns,
pronouns, adjectives, verbs ,adverbs ,
Conjunctions, Prepositions, Interjections
Session 7: Writing Skills — Sentences Active and

Passive Sentences
Types of Sentences
1. Statement or Declarative Sentence

2. Question or Interrogative Sentence
3. Emotion/Reaction or Exclamatory Sentenc
4. Order or Impe rative Sentence
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Information on Communication Skills Class 10

Session 3: Non-verbal Communication

Importance of Non-verbal Communication

In our day-to-day communication

Types of Non-verbal Communication

Session 4: Communication Cycle and the

For effective communication, it is important that

A good feedback is one that is:

• Specific: Avoid general comments. Try to include

• Polite: While it is important to share feedback,

• Offering continuing support: Feedback sharing

• It validates effective listening: The person

• It motivates: Feedback can motivate people to

• It improves performance: Feedback can help to

What is Effective Communication?

Effective communication follows the basic

Barriers to Effective Communication

• Use simple language

• Do not form assumptions on culture, religion or

• Try to communicate in person as much as

• Take help of a translator to overcome differences

• Be respectful of other’s opinions

Writing skills are part of verbal communication and

Punctuation : Full stop, Comma, Question mark,

Basic Parts of Speech

The part of speech indicates how a particular word

Session 7: Writing Skills — Sentences Active and

1. Statement or Declarative Sentence

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