Audrey Spann Resume 24

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Audrey Spann

Memphis, TN.
(662)630-0584
[email protected]

Education:
University of West Alabama, Livingston, AL. Expected Graduation May 2024
Masters in Education Learning, Design & Technology GPA 3.5

Mississippi State University, Mississippi State, MS. August 2017-August 2021


Bachelor of Business Administration in Marketing
Concentrations in International Business and Supply Chain Management
Bachelor of Arts in Foreign Language
Concentration in French
Experience:
Quadient Inc. Byhalia, MS. Customer Care Representative January 2023- Present
• Maintain service level at or above 98% accuracy
• Organize spreadsheets and files for tracking business improvements and inefficiencies
• Initiate and receive phone calls to carriers and customers
• Manage shipping documents to limit disruptions with order fulfillment
• Facilitate the chain of command through emails
• Processed and edited customers’ orders and requests
DHL Supply Chain Memphis, TN. Operations Supervisor September 2021-November 2022
• Managed a team of 22 associates and ensured productivity standards were met
• Conducted interviews and evaluated potential candidates for onboarding
• Designed training plans for new hires and guaranteed quality within the operation
• Produced purposeful data to upper-level management regarding labor management
• Corresponded with customers to prioritize labor and resources

Mississippi State Housing & Residence Life- Assignment Assistant January 2021- May 2021
• Communicated with parents and students concerning important dates and event
• Greeted and led campus visitors during Housing Tours
• Assisted in maintaining an organized and efficient office environment

Awards/ Honors:
Career Opportunities in Real Estate Program Fall 2023 Cohort October 2023 -December 2023
President’s List, Fall 2017, Spring 2021
Outstanding Scholar Award NSCS Spring 2021
Magna Cum Laude Honor Summer 2021
Linguae Connections Tutor Spring 2020
Dean’s List, Spring 2018- Fall 2020
The National Society of Collegiate Scholars October 2018
Mississippi State University Perfect Attendance Award Fall 2018- Spring 2019
Trucking University Class of 2020 Fall 2020
Skills:
Conversational in French

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