1

SUMMER TRAINING REPORT

ON
TRAINING AND PRACTICES OF MOBILIZER AT NIIT
FOUNDATION

BACHELOR OF BUSINESS ADMINISTRATION (BBA)

YEAR (2023-24)

Submitted in partial fulfilment of the

Requirements of the Degree of

SUBMITTED TO SUMMETED BY
CONTROLLER OF EXAMINATION SUNNY KUMAR

GURUGRAM UNIVERSITY ROLLNO:1210321010052

GURUGRAM, HARYANA UNIVERSITY

ROLL NO. 211270250052

DRONACHARYA GOVERNMENT COLLEGE

GURGAON

ACKNOWLEDGEMENT
 2

I am grateful to NIIT foundation my internship Mrs. Charu Kapoor

Mam, for providing me with the opportunity to complete my BBA

internship at their organization. Their support and guidance helped me

to understand the business world and gain valuable experience in my

field.

From the moment I started my internship, Sikander Sir, provided me

with clear direction and expectations, and was always available to

answer my questions and provide valuable feedback. Their expertise

and guidance helped me to understand the inner workings of the

company and the industry, and allowed me to make the most of my

internship.

Signature Name: SUNNY

Roll No. 211270250052

PREFACE
The present report is the outcome of the Internship Program

of DRONACHARYA GOVERNMENT COLLEGE. The objective

of the internship program was to familiarize the student with the

implementation of the knowledge she earned on campus. The

 3

practical knowledge is far different from the bookish knowledge that

a student achieves in an institution.

The major problem that I faced during my internship was that there

were not sufficient published documents available on the NIIT

foundation from where I could get any information about the

organisation. Due to the limitation of time, it was not possible to

include all the aspects of the NIIT foundation as it deals with

hundreds of different items.

The report focuses on a few of the important aspects of the mobilizing

like different types of slum areas provided to the fund.

An important thing that I feel important to mention is that in some

cases, some practices are performed which are not accepted

theoretically.

The present is not free of limitations. There might have problems

regarding lack of limitation in some aspects and also some minor

mistakes such as typing mistakes. These few drawbacks have

 4

occurred merely due to time limitations and a lack of secondary

sources of information.

Though I have tried my best to keep the report free from errors, I

apologize if any error is found which was not deliberately made. If the

report can help any person in providing information, I will feel that

the purpose of the report has been fulfilled. Please feel free to contact

me if any question arises.

SUNNY

2112700250052

Student of BBA

STUDENT DECLARATION

I hereby declare that the Training Report conducted at under the

guidance of Ms. Charu Kapoor

 5

Submitted in partial fulfillment of the requirements for the Degree of

BACHELOR OF BUSINESS ADMINSTRATION

TO

GURUGRAM UNIVERSITY, HARYANA

It is my original work and the same has not been submitted for the

award of any other degree /diploma /fellowship or other similar titles

or prizes.

Date:

Signature:

Full Name: SUNNY KUMAR

University/Institution: DRONACHARYA GOVERNMENT

COLLEGE
 6

TABLE OF CONTENTS

Sr. No. TOPIC PAGE NO.

1. Introduction 11-36

2. Objective 37-52

3. Review of literature 53-66

4. Research 67-70
Methodology
5. Sources of Data 71-74
Collection
6. Data Analysis & 75-79
Interpretation
Example
7. Personal Experience 80-84

8. Conclusion 85-88

9. References 89-90
 7

CHAPTER-1
INTRODUCTION

HISTORY OF NIIT FOUNDATION

 8

NIIT was established in 1981 by Rajendra S. Pawar and Vijay K.

Thadani, graduates from IIT Delhi, with one million rupees. NIIT

conceived a franchising model in IT education for the very first time,

setting up nine centres by 1987.

In 1986, NIIT began its foray into the software domain, beginning

with Software Product Distribution under the 'iSOFT' brand. The

company also began offering advice and consultancy to large

corporations on how to leverage technology and make optimum use

of their IT investments.

In 1988, NIIT introduced many marketing and advertising strategies

for the Indian market including the 'Computer drome' in 1990.

Another initiative launched by NIIT, was its Bhavishya Jyoti

Scholarships program, launched in 1991, which was targeted at

deserving and socially challenged students with an aim to improve

their skills and employability quotient.

 9

In 1992, NIIT launched its flagship program GNIIT, an industry-

endorsed course with a 12-month Professional Practice for students

seeking careers in the IT and non-IT sectors. By 1993, the NIIT stock

began trading on Indian stock exchanges. In 1996, NIIT began its

globalization journey, setting up an education centre in Hong Kong.

In the same year, the company launched its virtual university

'NetVarsity'. In 1998, NIIT joined a handful of Indian tech companies

to enter the Chinese market.

In 2009, NIIT University (NU), a not-for-profit University was

established, under section 2(f) of UGC Act and notified by the

Government of Rajasthan.

In 2014, NIIT tied up with National Skill Development Corporation to

launch NIIT Yuva Jyoti canters, under the pilot phase of Prime

Minister Narendra Modi's Skill India campaign and the Pradhan

Mantri Kaushal Vikas Yojana (PMKVY) in North East, J&K and

Jharkhand.
 10

In May 2019, Baring Private Equity Asia had acquired controlling

stake of NIIT Ltd in NIIT Technologies Ltd.

In August 2020, NIIT Technologies Ltd. rebranded itself and began

operating under the name Coorgi Limited.

TIMELINE OF NIIT FOUNDATION

 11

 1981: NIIT was established by Rajendra S. Pawar and Vijay

K. Thadani to optimize on the opportunity of booming IT

education and training in India

 1982: Setup educational centres in Mumbai and Chennai;

Introduced Multimedia technology in education

 1983: Corporate training program introduced

 1984: IT consultancy service started

 1985: Head Office integrated at New Delhi

 1986: Software product distribution started under "iSOFT"

brand

 1987: Conceived Franchising Model of education

 1990: Created the Computer drome to provide unlimited

computer time to students

 1991: First overseas office set up in US; "Bhavishya Jyoti

Scholarships" launched for meritorious and socially

challenged students

 1992: GNIIT program started with professional practice.

 1993: Received ISO 9001 for software export; Listed on BSE

 12

 1995: NIIT tied up with Microsoft to provide education of

Microsoft technologies

 1996: First overseas education centre launched; Launched

"Net Varsity", the virtual University; Awarded ISO 9001 for

Computer Education

 1997: NIIT was the first Indian Company to be assessed at

SEI CMM Level 5 for Software Business; Unique distinction

puts NIIT into first list of 21st Global companies

 1999: Achieved the status of Microsoft's best training partner

in Asia; Five time World Champion Viswanathan

Anand became NIIT Brand Ambassador; Started Hole-in-the-

Wall (Howell) experiment for disadvantaged children.

 2000: Tied up with Oracle Corporation to provide education

on Oracle technologies specially on Oracle

Database; Collaborated with Sun Microsystems on "iForce

initiatives on computing giant"

 2001: Microsoft awarded NIIT the "Best Training Company

Award"
 13

 2003: Launched NIIT Mind Champions Academy

with Viswanathan Anand to promote chess in schools.

 2004: Global Solutions Business spun off into NIIT

Technologies; Industry endorsed GNIIT curriculum was

launches; NIIT and Intel signed a deal to use technology-

assisted learning in school

 2005: Launch of NIIT IT Aptitude Test (NITAT)

 2006: Launched new businesses called NIIT Litmus which

provides testing & assessment services for IT&ITES

organizations, NIIT Imperia which would provide three

certificate programs from Indian Institutes of

Management and IFBI - Institute of Finance Banking and

Insurance (NIIT IFBI)

 2009: Founded and commenced new "NIIT University"

campus in Neemrana, Rajasthan offering more post-

graduation level courses.

 2011: Launch of NIIT Yuva Jyoti Limited (NYJL)- a joint

venture between NIIT and NSDC to fuel growth in Skills &

Employability for youth across India

 14

 2012: Launch of Digital Marketing Program; NIIT received

'Top IT Training Company Award 2012' for the 20th year in

succession by Cybermedia publications.

 2013: NIIT, NIIT University entered into a MoU

with Autodesk to evangelize design as a learning discipline in

India; NIIT launched 'Program in Business Analytics'; NIIT

launches NIIT Cloud Campus: A pioneering initiative

undertaken to help take high quality educational programs to

the remotest corners of the country; NIIT enters Test

Preparation Market with CTET Coaching

 2014: NIIT launches its new persona-based website

www.niit.com

 2015: Internet and Mobile Association of India (IAMAI)

recognizes NIIT as the "Best Educational Website"; NIIT

enters into MoU with Guiana New Area, China

 2016: Launch of Training.com to offer online training

 2017: Spanish Lalla takes charge as the CEO of NIIT Ltd.

 In May 2019, Baring Private Equity Asia had acquired

controlling stake of NIIT Ltd in NIIT Technologies Ltd.

 15

 2023: The group completed the demerger of its business,

with corporate learning transferred to NIIT Learning

Systems, and skills & careers business retained with the

parent company.

NIIT
Type Public

Traded as BSE: 500304

NSE: NIITLTD

Industry Higher education

Genre Institute of technology

Founded 1981; 42 years ago

Founder Rajendra S. Pawar

Vijay K. Thadani
 16

Headquarters Gurugram, India

Key people Rajendra Singh Pawar (Chairman)

Vijay Kumar Thadani (Vice Chairman and MD)

[1]

Saneesh Lalla (CEO)[2]

Services Skills and Talent development

Revenue ₹1,038 crore (US$130 million) (2021)[3]

Net income ₹160 crore (US$20 million) (2021)[3]

Number of employees 22,000 (2022) [4]

Website niit.com
17
 18

VISION

We will use skilling and education to show, demonstrable deep

impact in every underserved community we work in.

MISSION AND VALUES

 Be Customer Centric — Students and Employers — be

the preferred choice/

 Meet any and every commitment that we make — lead

by example

 Leverage Partnerships — be a platform for growth for

all including staff

 19

 Each one to operate from Entrepreneurial mind-set —

being innovative in everything we do

 Each one to recognise risk-taking — celebrate people

who stick their necks out – we know that path breakers

are treading unknown paths

 Actively build Alumni Network — it’s not about one

time push but being a lifelong friend

BOARD OF ADVISORS
Our Board of Advisors is composed of an external group of

accomplished experts from various fields. They play a key role in

supporting the leadership team with their unbiased and innovative

 20

advice. Each one of them brings in a dynamic perspective to the

functioning of the organisation.

LEADERSHIP TEAM

NIIT Foundation’s Leadership Team is a mix of dynamic

individuals with varied experiences which makes them

efficient in formulating decisions, strategizing and providing

 21

the team with an effective guidance and unemployment in our

Country.
 22

PROGRAMS

# SKILL DEVELOPMENT PROGRAMS :

The large population of underprivileged youth residing in

urban slums lack or possess negligible vocational skills. This

prevents them from taking advantage of the vast employment

opportunities in the cities of India. Therefore, many youth

living in urban communities remain unemployed or under-

employed.
 23

Skills training is one of the most powerful tools for making a

lasting impact on the lives of these young people and their

families. The aim is to make them self-reliant and instil

Changemaker qualities in each one of our students.

# HOLE-IN-THE-WALL LEARNING SESSION

Hole-in-the-Wall Learning Station is a unique concept

designed by Dr. Sugata Mitra, NIIT’s chief scientist emeritus.

The Learning Station is based on a pedagogy that promotes

minimal invasive education. The project with its innovative

methodology was first piloted in New Delhi. Dr. Mitra’s team

carved a ‘Hole-in-the-Wall’ – that separated NIIT premises

 24

from the adjourning slum in Kalkaji. A computer was set up in

the hole. All who resided across the wall could freely access

this kiosk. The new machine very quickly caught the curiosity

of the children residing in the Kalkaji slum. It had opened a

whole new world for them. This pilot project revealed that

children, irrespective of their social and economic situation, if

given regular access and opportunity can benefit from simple

technology and self-learning.

# DIGITAL LITERACY PROGRAM

In the current digital age, it is difficult to imagine education

and learning without having access to technology and E-

learning content. Yet, there exists a huge digital gap in the

 25

access and quality of education that is being provided to the

‘underprivileged’ sections of our society.

NIIT Foundation has made a number of significant

interventions in trying to bridge this divide and is striving

towards an inclusive and equitable digital India. One of the

key interventions in this direction has been the Digital

Literacy Program.

# FINANCAL LITERACY PROGRAM

Financial literacy program focuses on the ability to manage

personal finance matters in an efficient manner. It is a key life

skill required for an individual’s personal and professional

 26

growth. It is important because it enables us to provide for

ourselves and avoids situations of debt. Where E–transaction is

becoming a way of life, financial inclusion is necessary and

only possible when people are financially literate.

NIIT Foundation recognizes the need for financial inclusion

and has partnered with key corporate partners to provide for a

sustained Financial Literacy Training Program in semi-urban

and parts of rural India.

# SCHOOL PROGRAM

“A Child Without Education is Like A Bird Without Wings”-

A Tibetan Proverb
 27

NIIT Foundation works to ensure that children from

underserved communities are educated; they live with dignity

and develop better futures for themselves and their families.

Community School Programs is a specially designed program

that NIIT Foundation offers to government schools. Most of

these schools’ lack proper IT infrastructure, relevant

courseware and trained faculties. The Community School

program enable these schools to get access to a structured

mode of teaching resulting in well-learned students.

# DIGITAL BUS
 28

Technology has always been at the forefront of development,

whether it is individual or national. Knowledge of and access

to information technology is strongly linked to a higher

standard of living, higher skills, and greater career

advancement. Following the COVID-19 pandemic, the

immersion/use of technology in daily life has risen

exponentially.

Government policies and schemes, banking transactions, job

applications, and college admissions have all moved online to

improve accessibility and transparency, which ultimately

benefits citizens. However, there is a significant digital divide

in our country, especially for those living in isolated or remote

areas.
 29

# NREACH FOR NGOs

India is a rapidly growing country with one of the largest

youth population in the world. According to the 2011 Census

data, 50% of the population is below 25 years of age. It is

expected that in 2020, the average age of Indians will be 29

years.

Under the NReach program, NIIT Foundation is building the

capacity of partner NGOs who are working on providing

training and education opportunities to underprovided youth

 30

across the country. Through Reach, NIIT has partnered with

more than 200 NGOs and is equipping them with all the

necessary support to implement quality programmes that will

benefit our youth.Faculity training, curriculum, assessments

and industry recognized certification are some of the key

offerings being provided to the partner organization.

 31

CHAPTER-2
OBJECTIVE OF INTERNS

OBJECTIVE OF INTERNS

 Importance of education in the life of ‘slum and uneducated

people’.

 Increase responsibility for the ‘society’.

 32

 Increase lifestyle and educational profile of ‘slum area people’.

 Importance of management skills.

 Importance of teaching skills

 How to face challenges in their life.

 Importance of training skills

 Establishment of ‘healthy society’.

 Importance of communication skills.

# IMPORTANCE OF EDUCATION

Education means studying in order to obtain a deeper knowledge

and understanding of a variety of subjects to be applied to daily

life. Education is not limited to just knowledge from books, but can

also be obtained through practical experiences outside of the

classroom.

 Provides Stability

 Provides Financial Security

 Needed For Equality

 33

 Allows For Self-Dependency

 Make Your Dreams Come True

 A Safer World

 Confidence

 A Part of Society

 Economic Growth on A National Level

 Can Protect You

 For a happy and stable life

 34

# INCREASE RESPONSIBILITY FOR THE ‘SOCTIES’.

Social responsibility means that businesses, in addition to

maximizing shareholder value, must act in a manner benefiting

society, not just the bottom line. Social responsibility has become

increasingly important to investors and consumers who seek

investments that not only are profitable but also contribute to the

welfare of society and the environment. While critics have

traditionally argued that the basic nature of business does not

consider society as a stakeholder, younger generations are embracing

social responsibility and driving change.

 Social responsibility means that besides maximizing shareholder

value, businesses should operate in a way that benefits society.

 Socially responsible companies should adopt policies that promote

the well-being of society and the environment while lessening

negative impacts on them.

 Companies can act responsibly in many ways, such as by

promoting volunteering, making changes that benefit the

 35

environment, engaging in ethical labor practices, and engaging in

charitable giving.

 Consumers are more actively looking to buy goods and services

from socially responsible companies, hence impacting their

profitability.

# MANAGEMENT SKILLS.

Management skills are abilities and traits needed to perform certain

duties, usually as it pertains to overseeing a team, such as solving

problems, communicating well, and motivating employees. Such skills

can be learned, through practical experience, or in courses and then

honed on the job. Interpersonal skills are essential to maintaining good

relationships and team spirit, while technical skills enable managers to

knowledgeably coach newer team members.

Management skills are necessary across industries: managers can be

found in investment firms, start-ups, bars and restaurants, government

 36

agencies, and more. Here is a list of key management skills you might

consider for your resume:

 Leadership

 Project management

 Planning

 Delegation

 Coaching

 Negotiating

 Empathy

 Interpersonal skills

 Communication

 Problem solving

 Coordinating

 Organization

 Conflict resolution

 Strategic thinking

 Public speaking

 Logistics

 Technical knowledge
 37

 Networking/outreach

 Collaboration

 Execution

 Decision making

 Innovation

# TEACHING SKILLS

Teaching offers the chance to change other people's lives permanently

for the better.

 38

As a teacher you can help to develop somebody's subject knowledge

and maybe even their mind and personality.

Teaching is an incredibly rewarding thing to do and good teachers are

needed everywhere: in schools and college classrooms to educate the

young, as well as in the workplace and other settings to teach adults

and colleagues.

One-on-one teachers may tutor someone in a particular subject or for

their wider personal development.

However, teaching anyone can also be tiring, stressful and

demanding. It is a responsibility and any slip up is very visible.

People's minds and motivation vary a great deal and teachers have to

find many different ways to connect with their students.

Teaching is not always recognised for being the difficult task that it is

in terms of status or financial reward.

 39

# HOW TO FACE CHALLENGES IN THEIR LIFE

Life is full of its ups and downs. One day, you may feel like you have

it all figured out. Then, in a moment’s notice, you’ve been thrown a

curve ball. You’re not alone in these feelings. Everyone has to face

their own set of challenges. Learning how to overcome challenges

will help you stay cantered and remain calm under pressure.

Everyone has their own preferences for how to face a challenge in

life. However, there are a few good tips and tricks to follow when the

going gets tough. Take your pick from the following list!
 40

1. Stop the overthinking. There are several ways to stop yourself

from overthinking: ...

2. Replace worrisome thoughts. ...

3. Solve what can be solved. ...

4. Figure out your triggers. ...

5. Look at the wider perspective…

6. Ask For Help. ...

7. Feel Your Feelings. ...

8. Accept Support. ...

9. Help Others. ...

10. Think Big. ...

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# TRAINING SKILLS

The world of training and development is nothing but exciting.

Training skills and tools are the trusty sidekicks on the adventure of

knowledge sharing for all trainers. Imagine it being a thrilling blend

of artistry and science, where trainers are both storytellers and tech-

savvy wizards.

Are you a seasoned trainer looking to level up your game? Or a fresh-

faced novice taking your first steps into L&D? Either way, it’s crucial

that you’re equipped with the coolest tools and the most epic training

skills.

Which are the essential training skills and the nifty tools that will

empower trainers to create learning experiences that leave a trail of

“aha” moments? Discover how to unleash the superhero within you,

from mastering the art of communication to wielding the magic of

instructional design.

These are the essential skills for trainers:

 Research skills
 42

 Communication skills

 Organizational skills

 Adaptability skills

 Tech proficiency

 Curiosity

# ESTABLISHMENT OF ‘HEALTHY SOCIETY’

According to the World Health Organisation, Health Education is any

combination of learning experiences designed to help individuals and

 43

communities improve their health, by increasing their knowledge or

influencing their attitudes.

Health Education simply is imparting the knowledge of how to

prevent diseases, maintain good health, and steps to take to cure an

already established disease. Health Education takes into account all

the aspects of health( physical, emotional, social, and spiritual) when

giving out this knowledge.

Health Promotion is the ability to provide the public or the population

being educated with tools to change their behaviours for good health.

From these definitions, we can see that Health Education and Health

Promotion go hand in hand. Any health education attempt without

providing the tools to implement this knowledge is not sustainable

and vice versa.

# COMMUNICATION SKILLS
Effective communication skills help you to receive and convey

information, ideas and messages in ways that are powerful and

appropriate to the situation.

 WRITTEN COMMUNICATION. ...

 44

 NON-VERBAL AND VISUAL COMMUNICATION. ...

According to the 7 Cs, communication needs to be:

1. Clear.

2. Concise.

3. Concrete.

4. Correct.

5. Coherent.

6. Complete.

7. Courteous
 45

CHAPTER-3
REVIEW OF LITRATURE

REVIEW OF LITERATURE

# INTRODUCTION
 46

NIIT Foundation (NF) is a not-for-profit education society (NGO) set

up by the promoters of NIIT in 2004. Its mission is to positively

impact the underprivileged of the country through educational

initiatives and skill development programs. NIIT Foundation, an

Education NGO has a mandate to reach the unreached, uncared and

unattended to ensure inclusive development of India.

To shape the mandate, NIIT Foundation has begun a number of

programs like donate for child education, skill development, Financial

literacy and all, that positively impact the underserved of the country

through various educational interventions. The intent of NF is to

better understand the education and employability issues at the

grassroots level. The organisation builds corporate and Ngo

partnerships for sustainable development.

 1981: NIIT was established by Rajendra S. Pawar and Vijay

K. Thadani to optimize on the opportunity of booming IT

education and training in India

 1982: Setup educational centres in Mumbai and Chennai;

Introduced Multimedia technology in education

 47

 1983: Corporate training program introduced

 1984: IT consultancy service started

 1985: Head Office integrated at New Delhi

 1986: Software product distribution started under "iSOFT"

brand

 1987: Conceived Franchising Model of education

 1990: Created the Computer drome to provide unlimited

computer time to students

 1991: First overseas office set up in US; "Bhavishya Jyoti

Scholarships" launched for meritorious and socially

challenged students

 1992: GNIIT program started with professional practice.

 2016: Launch of Training.com to offer online training

 2017: Spanish Lalla takes charge as the CEO of NIIT Ltd.

 In May 2019, Baring Private Equity Asia had acquired

controlling stake of NIIT Ltd in NIIT Technologies Ltd.

 2023: The group completed the demerger of its business,

with corporate learning transferred to NIIT Learning

 48

Systems, and skills & careers business retained with the

parent company.

 2014: NIIT launches its new persona-based website

www.niit.com

 2015: Internet and Mobile Association of India (IAMAI)

recognizes NIIT as the "Best Educational Website"; NIIT

enters into MoU with Guiana New Area, China

# VISION
We will use skilling and education to show, demonstrable deep

impact in every underserved community we work in.

# MISSION AND VALUES

 Be Customer Centric — Students and Employers — be

the preferred choice/

 Meet any and every commitment that we make — lead

by example

 Leverage Partnerships — be a platform for growth for

all including staff

 49

 Each one to operate from Entrepreneurial mind-set —

being innovative in everything we do

 Each one to recognise risk-taking — celebrate people

who stick their necks out – we know that path breakers

are treading unknown paths

 Actively build Alumni Network — it’s not about one

time push but being a lifelong friend

# IMPORTANTS STORIES
 50

RAJWANT

Rajwant has seen a lot of struggle in his life and he wanted

to become financially independent as soon as possible. . He

learnt about NIIT Foundation and about the various

courses being offered at the DXC centre. He discussed the

options with his family and selected the Job Readiness

Training course at the centre.

The training motivated him and he is now pursuing his

M.A from Awadh University. He is also pursuing a Diploma

in Information Technology. He now feels confident about

his future and believes “Success does not lie in the results

but in our efforts. Being the best is not what matters but

giving our best does.”

 51

LOPITA

Lolita belongs to a middle class family settled in Balas ore

District of Odisha. She is the eldest sibling. Her father is a

daily wage labourer and her mother works as a house help.

Lupita’s father is an alcoholic and would spend all his

earnings on buying alcohol. Despite the difficult situation

at home, Lapita managed to complete her schooling and

graduation. Post college, she wanted to do a job. She

enrolled soon after her visit.By the end of the data entry

course, Lupita was giving tuition to school students at a

coaching centre. Now she is running her own tuition classes

 52

at home and manages to earn a salary of INR 5000 per

month.

RONAK

Ronak was born & brought up in an economically backward

family, and getting a job was his top most priority. He was

doing academically well and mathematics has always been his

strong point, which made him think about his carrier in

accounting. He wanted to get professionally trained but lack of

resources always came in his way. This is when he came to

 53

know about the affordable job oriented courses offered at NIIT

Foundation’s Skill Development Centre in Civil Lines, New

Delhi. His learning journey was full of hiccups initially due to

his unfamiliarity with the professional accounting terms and

the practical implementation of theories.However, he was

determined to succeed. Today he is employed with Salaries

Information Pct. Ltd as a ‘Backend Executive’ and drawing a

monthly salary of INR 12,000.

MANDEEP

Archana is a nineteen years old, bright girl, who belongs to a

small town of Uttar Pradesh. She lived with her parents and
 54

two siblings. Being the eldest child she realized the necessity

to earn at a very young age and she knew that instead of a

burden, she had to become a support system for her family.

Due to the financial constraint she had to discontinue her

studies as well to support her family. Getting a job was not

only tough, but it was next to impossible for Archana as she

had not received any proper formal degree or education. One

day she came across Shiksha NIIT Foundation, Midnapur

Khadar centre. She was informed that training provided by NF

will not just upgrade her skills but would also support her with

job assistance. Finally she secured a job in Café Coffee Day as

“Team Member” with the monthly salary of Rs.10, 500/-

# NREACH PARTNER PROCESS

 Organizations undergo a Detailed Selection Process

 Selected Partners Enter into An Agreement with NIIT

Foundation.

 Training Is Provided to The Faculty of the partner

organization
 55

 Mapped courseware is delivered to the partner

organization. Partners can choose from a variety of

courses including skill training, career courses, digital

literacy, school IT lab depending on the beneficiary

profile and requirements.

 Regular handholding and follow up is provided to the

partner NGO.

# NGO PARTNERS
56
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CHAPTER-4
RESEARCH METHODOLOGY

# INTRODUCATION

The intent of NF is to better understand the education and

employability issues at the grassroots level and build sustainable

training intervention models. NIIT Foundation is currently present

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across 10 states at 33 locations and has more then 200 NGO Partners

across India.

# RESEARCH OBJECTIVE

 Importance of education.

 Increase responsibility for the ‘society’.

 Increase lifestyle and educational profile of ‘slum area people’.

 Management skills.

 Teaching skills

 How to face challenges in their life.

 Training skills

 Establishment of ‘healthy society’.

 Communication skills.

# DATA COLLECTION METHODS

This program will help you build foundational skills in data analysis,

data visualization, programming, and Relational Database

Management Systems (RDBMS).

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Learners will learn how to apply basic statistical methods for data

analysis using Excel. Including how to visualize data using graphs.

Learners will also be introduced to RDBMSs and learn how to use

SQL to retrieve or manipulate data. Then, they will learn to program

using Python. Python has become a preferred programming language

in the world of analytics.

This program will help learners as they progress through their

academic journey. It will lay the foundation for an important

programming and data analysis skill that will be of immense value in

their academic and professional lives.

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CHAPTER-5
SOURCES OF DATA COLLECTION

Primary Data Sources:

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1. Surveys: Create surveys to directly ask customers and employees about

their experiences and opinions.
2. Feedback Forms: Use forms to gather feedback from customers,
whether on paper or digitally.
3. Interviews: Talk to customers in person or over the phone to understand
their needs and thoughts.
4. Observation: Watch how customers use banking services to learn from
their actions.
5. Suggestion Boxes: Put out boxes for customers and employees to drop
written suggestions.
6. Focus Groups: Hold small group discussions to dive deep into specific
topics.

Secondary Data Sources:

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1. Customer Data: Use the bank's records to learn about customers' history
and preferences.
2. Transactions: Check transaction records to understand how customers
use bank services.
3. Financial Reports: Review the bank's financial statements to see how it's
doing.
4. Regulatory Data: Look at documents to make sure the bank follows
rules and regulations.
5. Digital Data: Analyse data from online services to see how customers
use the bank's website.
6. Social Media: Read what people say on social media to understand their
feelings about the bank.
7. Market Research: Check reports made by others about the banking
industry and customers.
8. Email Campaigns: Study how effective email campaigns are in reaching
and engaging customers.
9. Market Data Services: Use data services to learn about stock market
trends.
10.Third-Party Reports: Use information from reports made by other
companies or researchers.
11.Competitor Info: Look at data about other banks to compare and
compete better.

# TYPES OF DATA IN MODERN NIIT FOUNDATION

 Structured Data: Structured data refers to data that is highly organized
and that exists within a fixed format, such as a table or CSV file, with
each element having a specific and predefined meaning. Structured data
is typically easier to query and analyses than unstructured data.

 Unstructured Data: Unstructured data refers to data that has no clear,

predefined format and, therefore, cannot be easily organized into a
structured model for querying and analysis. Unstructured data can take
many forms, such as text, images, audio files, and videos.
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 Relational Data: Relational data refers to structured data organized in a

tabular format, known as a relational database. Each row within a
relational database holds a record with a unique identifier, or key, and
each column holds the attributes of the data. This format enables
organizations to not only organize data, but to identify relationships
between tables, which allows for flexible querying and analysis.

 Streaming Data: Streaming data refers to a continuous flow of data that is

generated from many different sources. In the banking industry, these
sources may include credit card transactions, stock market data,
customer service interactions, and ATM transactions. Streaming data is
often processed and analysed in real time.
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CHAPTER-6
DATA ANALYSIS AND
INTERPRETATION
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# BENEFICIARIES IMPACTED

With a total of 8.46 million enrolments and 1.7 lakh successful

placements to date, each representing a narrative of embraced dreams.

The influence of NIIT Foundation stretches across India, where its

reach spans 79% of Indian districts. These achievements reflect a

journey of creating opportunities and realizing a vision.

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During the last financial year, we have been able to reach

beneficiaries through multiple programs. Career Development Centres

65,340 Awareness Programs 38429 Howell Stations 39,370 Virtual

Centres 36,213 NGO Partners 66,341 Engaging communities in 275

districts in 26 states & 3 UTs of Ind.

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CHAPTER-7
PERSONAL EXPERIENCE

# INTRODUCTION
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The Associated Chambers of Commerce & Industry of India

(ASSOCHAM) recognised NIIT Digital as the Best E-Learning

Platform 2022. NIIT has been recognized as the 'Transformational

platform for professional learning in new-age technologies' 2022 by

India's leading IT magazine, Dataquest. An organisation that helps

people realise their true potential, NIIT has been featured as the only

company in Educational Services Industry, in the Fortune India 500

list 2020. The company was recognised as “Best Education Company

to work with” at Indian Education Congress & Awards 2020. NIIT's

learning and talent development solutions, continue to receive

widespread recognition globally. NIIT has been named among the

Top 20 Training Outsourcing Companies globally for the past 15

consecutive years by Training Industry, Inc. USA. Further, leading

Indian ICT journal Dataquest has conferred upon NIIT the 'Top

Training Company' award successively for the past 20 years since the

inception of this category.

# ROLE AND RESONSIBILITIES

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Assigned to the [specific department or team], my responsibilities

encompassed a diverse range of tasks and projects. Engaging in

projects like [CUSTOMER QUERIES RESOLVE] provided a

substantive platform to synthesize theoretical knowledge into

practical applications, thus contributing significantly to my

professional growth.

# LEARNING OPPORTUNITIES

The learning environment at NIIT foundation was nothing short of

exemplary. A myriad of training sessions, workshops, and mentorship

programs facilitated a profound understanding of banking operations,

financial products, and client service methodologies. Exposure to

cutting-edge technologies and industry best practices further

augmented my skill set.

# TEAM COLLABORATION

The collaborative ethos within the organization was evident in the

cohesive team dynamics within the [BBO]. Interacting with a diverse

and talented group of professionals fostered creativity and innovation,

and the shared commitment to collective success was palpable.

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# PROFESSIONAL DEVELOPMENT

Throughout the internship, constructive feedback and mentorship

played a pivotal role in shaping my professional development. The

institution's commitment to continuous employee development

manifested in various initiatives, including networking events, guest

lectures, and workshops, all of which enriched my professional

repertoire.

# NIIT CULTURE

NIIT Foundation culture, characterized by a commitment to ethical

practices, customer-centricity, and excellence, resonated with my

professional values. The emphasis on responsible corporate practices

was inspiring, making my association with the institution all the more

meaningful.
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CHAPTER-8
CONCLUSION
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I find myself reflecting on the incredible journey of the past few

months. This experience has been more than a mere professional stint;

it has been a transformative period of growth, learning, and

meaningful contributions to one of India's leading financial

institutions. The multifaceted exposure to the intricacies of NIIT

operations, financial management, and client engagement has not only

broadened my understanding of the industry but has also equipped me

with practical skills that extend beyond the classroom. Working

alongside seasoned professionals in the [specific department or team]

provided an immersive learning environment, where each project and

task became a stepping stone in my professional development. The

mentorship and guidance I received during my tenure have been

invaluable. The feedback, constructive critiques, and encouragement

from my mentors and colleagues have not only refined my skills but
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have instilled in me a sense of confidence and resilience that will

undoubtedly shape my future endeavours. NIIT commitment to

fostering a culture of excellence, innovation, and ethical practices has

left a lasting impression on me. The institution's dedication to

continuous learning, employee development, and corporate

responsibility aligns seamlessly with my own professional values,

making this internship not just a job experience but a meaningful

contribution to my career journey. I am grateful for the trust and

responsibility bestowed upon me during this internship. The

challenges I faced, including [mention specific challenges], served as

stepping stones for personal and professional growth. As I step away

from this enriching experience, I carry with me a wealth of

knowledge, a network of inspiring individuals, and memories of a

summer well-spent NIIT. I extend my sincere gratitude to the entire

NIIT team for their support, mentorship, and the opportunities

provided. This internship has been a defining chapter in my academic

and professional trajectory, and I look forward to leveraging the skills

and insights gained here in my future pursuits. Thank you, NIIT

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Foundation, for an unforgettable summer of growth, learning, and

meaningful contributions.

Sincerely,

Devki kemari ,

NIIT Foundation
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CHAPTER-9
REFERENCES

 https://niitfoundation.org/

 https://niitfoundation.org/about/

 https://niitfoundation.org/skill-development-centres/

 https://niitfoundation.org/financial-literacy-program/

 https://niitfoundation.org/funding-partners/
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 https://niitfoundation.org/contact-us/

 https://niitfoundation.org/media/

 https://www.google.com/search