Scribd Logo
Upload

Welcome to Scribd!

  • 6 views

    Hrvatska Znanstvena Bibliografija (CROSBI) : Pregled Bibliografske Jedinice Broj: 841585

    Uploaded by

    Dunja Meštrović
    This document summarizes a paper from a conference proceedings about determining the impact of service quality on student satisfaction and word-of-mouth at the University of Rijeka Departments. The paper used surveys to explore the relationships between service quality, student satisfaction, and word-of-mouth. The findings provided insights into how service quality impacts student satisfaction and word-of-mouth in Croatian higher education.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Hrvatska Znanstvena Bibliografija (CROSBI) : Pregled Bibliografske Jedinice Broj: 841585

    Uploaded by

    Dunja Meštrović
    6 views2 pages
    This document summarizes a paper from a conference proceedings about determining the impact of service quality on student satisfaction and word-of-mouth at the University of Rijeka Departments. The paper used surveys to explore the relationships between service quality, student satisfaction, and word-of-mouth. The findings provided insights into how service quality impacts student satisfaction and word-of-mouth in Croatian higher education.

    Original Title

    841585

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document summarizes a paper from a conference proceedings about determining the impact of service quality on student satisfaction and word-of-mouth at the University of Rijeka Departments. The paper used surveys to explore the relationships between service quality, student satisfaction, and word-of-mouth. The findings provided insights into how service quality impacts student satisfaction and word-of-mouth in Croatian higher education.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    6 views2 pages

    Hrvatska Znanstvena Bibliografija (CROSBI) : Pregled Bibliografske Jedinice Broj: 841585

    Uploaded by

    Dunja Meštrović
    This document summarizes a paper from a conference proceedings about determining the impact of service quality on student satisfaction and word-of-mouth at the University of Rijeka Departments. The paper used surveys to explore the relationships between service quality, student satisfaction, and word-of-mouth. The findings provided insights into how service quality impacts student satisfaction and word-of-mouth in Croatian higher education.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    4/24/2019 Croatian scientific bibliography - Browsing paper

    Hrvatska znanstvena bibliografija (CROSBI)

    ODJAVA

    Pregled bibliografske jedinice broj: 841585


    Zbornik radova

    Autori: Meštrović, Dunja


    Naslov: The Impact of Service Quality on Students' Satisfaction and the Word-of-Mouth: The
    Case of the University of Rijeka Departments
    ( The Impact of Service Quality on Students' Satisfaction and the Word-of-Mouth: The
    Case of the University of Rijeka Departments )
    Izvornik: Proceedings of 2nd International Multi- disciplinary Conference ENTerprise REsearch
    InNOVAtion (ENTRENOVA '16), Rovinj, Croatia, 8 – 9 September 2016, (Eds. Baćović,
    M., Milković, M., Pejić Bach, M., Peković, S.), Vol. 2, No. 1., pp. 440-445. / Baćović, M.,
    Milković, M., Pejić Bach, M., Peković, S. (ur.). - Varaždin : IRENET, Society for
    advancing innovation and research in economy in cooperation with Faculty of tourism
    and hotel management, Kotor, Monte Negro and University North, Varazdin, Croatia ,
    2016. 440-445.
    ISSN: 1849-7950
    Skup: 2nd International Multi-disciplinary Conference ENTerprise REsearch InNOVAtion
    (ENTRENOVA '16), Rovinj, Croatia, 8-9 September, 2016
    Mjesto i datum: Rovinj, Hrvatska, 8.-9.9.2016.
    Ključne riječi: higher education ; research ; service quality ; students' satisfaction ; word-of-mouth
    ( higher education ; research ; service quality ; students' satisfaction ; word-of-mouth )
    Sažetak: The purpose of this paper is to determine the impact of service quality perceived by
    science, technology, engineering and mathematics (STEM) and information-
    communication (IC) students of the University of Rijeka Departments on students'
    satisfaction and positive word-of- mouth. Based on the extensive literature review, the
    survey method was used to explore the relationships between the following variables:
    service quality, students' satisfaction, and word-of-mouth. The data were collected
    through an online self-administrated structured questionnaire administered to
    undergraduate and graduate STEM and IC students of the University of Rijeka
    Departments using Google Docs Forms. The findings provide some important insights
    into how the service quality impacts the students' satisfaction and word-of- mouth, in a
    Croatian higher education context. A high positive significant impact of service quality
    on students' satisfaction and word-of- mouth clearly indicates that it is an imperative for
    higher education sector. Based on the results and remarks of this study improvements
    can be planned and concluded across all dimensions. Policy makers in the industry in
    general and in the higher education sector, in particular, may benefit from the findings
    of this study.
    Vrsta sudjelovanja: Predavanje
    Vrsta prezentacije u Cjeloviti rad (više od 1500 riječi)
    zborniku:
    Vrsta recenzije: Međunarodna recenzija
    Izvorni jezik: HRV
    Kategorija: Znanstveni
    Znanstvena područja: Ekonomija
    Puni text rada: 841585.62-ENT02-Mestrovic-440-445.pdf (tekst priložen 28. Vel. 2019. u 19:51 sati)
    URL Internet adrese: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=3282466
    http://hdl.handle.net/10419/183749
    http://www.econstor.eu/handle/10419/183749
    Upisao u CROSBI: Dunja Meštrović ([email protected]), 28. Lis. 2016. u 08:57 sati

    https://bib.irb.hr/prikazi-rad?rad=841585&table=zbornik&print=true 1/2
    4/24/2019 Croatian scientific bibliography - Browsing paper
    Napomene: Ovaj rad je u potpunosti podržan od strane Sveučilišta u Rijeci kao dio projekta
    „Zadovoljstvo studenata Sveučilišnih odjela i njihovi stavovi o kvaliteti i uspješnosti
    studiranja na studijima u STEM područjima, te u informacijsko-komunikacijskom
    području ; Broj projekta: 2015/46 ; Voditeljica: Dunja Meštrović, mag. oec.

    https://bib.irb.hr/prikazi-rad?rad=841585&table=zbornik&print=true 2/2

    You might also like