‘

Department of Tourism and Hospitality Management

Course name : Travel Agency and Tour Operators

Course Title; THM 412

Submitted to:

Abdullah Al Muneem

Associate Professor

Department of Tourism and Hospitality Management

Faculty of Business Studies

University of Dhaka

Submitted by:

Zarin Tasnim

Id: 065

Section : A

Batch : 11th

Department of Tourism and Hospitality Management

Faculty of Business Studies

University of Dhaka
’Assignment 2.1’’

Economy of the home country:

First I would conduct the research based on demographic factor, mostly based on
income and social class and age . if thr target market is low income peoplw then the
trip needs to be affordable . since bowls is a sophisticated , indoor game played by
middle age people , tyherefore the target market is middle age made
specifically .also, the holidays timing is necessary to know the plan of the tour.

Economy of the host country :

Since bowl is organised in the country of Cyprus I wouild like to research about the
current condition of the country , about the political situation of the country to assess
the safety and security od any visitors to gain the confidence .

Secondly about the govertment rules and legal restrictions to plan the itenary
planning and to prepare a module describing the important rules and fine structure to
be prepared.

Exchange rates:

It is important to plan the cost and to give an estimate of expected overall money
needed to travel . it may either make the trip affortable or expensive ,

Moreover, I ned to research about the trend of exchange rates for determining the
fluctuation in order to givr correct pricing .

Seasonal climate:

It depends on which season is it better , it may be better to avoid harsh winters and
summer to enjoy the trip to the fullest .

Climatic conditions are getting unstable day by day need to find information about
past incident if avoidable to determine the desirable place .

Transportation:

There may be multiple option available for transportation . need to find information
an based on fare need to identify the best fit. Based on the number of people , the
mode and cost would change .

Also thecost of airplanes and different airline services needs to be discussed and
available as options for the group to choose and based on these groups are created.
Accommodation , number of meals includes:

After identifying the target customer it would be easier to identify which hotel to stay .
whether it would be better to book a 5 star rating hotel or a resort , which one would
be better and cost efficient and hassle free to stay .

The customers would be satisfied if they have the morning brealfast available woth
the hotel’s rate as well or any special discount available that needs to be taken into
consideration .

Who would be interested in the tour?

This stage is about determinining the target customer after segmenting the market .
the young generations , female as well might be interested in bowl and might want to
give a tour to view the game , so no one should be neglected.

Length of tour:

Since many mixture of people might want to give a tour, their desired time frame
might vary a lot . me as a travel agent might strike a balance between different time
expectation and plan a favourable length of stay for everyone.

How many guests do you anticipate?:

This depends on the size of the target market , the amount of advertisement is done
and the affortablioty and pricing of the tour as a whole and the desirable time the tour
is planned.

Cost of operating tour:

The mode of transport, accommodation , sight seeing , etc

Are competitors operating a similar tour?:

This needs to be taken into careful consideration since this might disrupt the pricing
of the package and immense pressure to capture the market and differentiate the
package.
‘’Assignment 2.2’’

a) Madrid, Spain's central capital, is a city of elegant boulevards and expansive,

manicured parks such as the Buen Retiro. It’s renowned for its rich
repositories of European art, including the Prado Museum’s works by Goya,
Velázquez and other Spanish masters. The heart of old Hapsburg Madrid is
the portico-lined Plaza Mayor, and nearby is the baroque Royal Palace and
Armory, displaying historic weaponry.

 Prado Museum is one of the largest museums in the world. It is difficult to

see everything in one visit. Among the 3,000 paintings on display are works
by Velázquez and Goya. There are also works of Murillo, El Greco, Rubens
and Titian, among others. It is open Tuesday through to Saturday from 9am to
7pm and Sundays until 2pm.
 The Royal Palace is only used for some official functions. You can visit
Mondays to Saturdays from 9am to 6pm, and Sundays until 3pm. Admission
includes a guided tour. You should arrive early.
 The Trail, south of the Plaza Mayor, is in the old part of town. Every Sunday
morning you can attend El Rastro, a market with stalls selling everything you
can imagine, mostly second hand

 El Escorial is considered by some to be the eighth wonder of the world.

These two architectural complexes are of great historical and cultural
significance. It was built in the sixteenth century by Philip II to commemorate
the victory over the French at the Battle of San Quentin. It also serves as a
mausoleum for his father, Charles V. You can visit the monastery, two
palaces, a church, two cemeteries, an extensive library and many works of art
from April to September 10am to 7pm, and from October to March until 6pm.
Closed Mondays. Trains depart from Madrid Atocha station. The trip takes
one hour. From the train station there are bus connections for climbing up the
complex.
 Toledo is the old part of town declared a National Historic Landmark and has
been preserved from the Middle Ages. It was built on a hill surrounded by the
Tagus River and the streets leading up are narrow and labyrinthine like. The
main monuments to visit are: The Church of Santo Tome, La Casa Museo de
El Greco, Toledo Cathedral, the Synagogue of the Transit and El Alcázar.
Trains depart from Madrid eight times daily from Atocha station. The trip takes
an hour and a half. From the train station there are buses that take you to the
centre of the city

Reference : (htt)
Flight cost based on net group air fare, per person £100.00

Net hotel costs per person, 14 nights twin room Cyprus pound

70.00 per room (Cyprus pound 1.48= UK£1) £ 662.12

Transfers £3.00 each way £6.00

Gratuities, £2.00

Sight-seeing tours Cyprus pound 17.50 × £59.50

Total £892.00

Add 25% mark-up £207.00

Selling price £1099.00

‘’Assignment 2.5’’
Discount holidays rose a ton in recent years and it goes against the law as it hinders
consumer’s protection and is used as a shaddy way of promotion , grabbing
customers attention at first glance and rising expectation and giving false hopes at
first . many customers pay upfront and the travel agents doesnot disclose the full
pricing and scam the travellers and this kind of cases are arising and moreover ,
scammers are also scamming based on this tricks of advertisements . the
advertisements tells all inclusive but after arriving at the destination the expenses are
comparatively more than the amount prescribed .

The outcome is a pool of dissatisfied customers and a kind of one time customers
who are never going to be a loyal customers and the trust will be hampered and in
the long run with negative word of mouth , this kind of scamming would not work and
they may face fines and sue the company ultimately making it bankrupt and closing
down the business . although , it may seem a great way of attracting the customers
in the short term but in the long run it is a very risky one .

Assignment 2.7
1. Although due to digitilasation and the ease of technology travellers are
booking and planning their own travel but still this shift is happening in
a small scale and not all are comfortable with these specially the
business travellers who don’t have time to arrange their tour and
constant sudden trip . the travel agents have connection and can
provide better deal and pricing than the solo trip planned and have e
contingent plan in case of things going south . therefore the future is
still grpwing and in stable condition.

2. Travel agents are more than just doing bookings and doing the work of
travellers . they are also consultant srvices amd help with other type of
things such as travel documents , passport and vias processing ,
suggesting the best place of tour based on customer features and
characteristics. And mainly promoting a destination and encouraging
travel and tours to a particular place to help the economy and the local
community and ethnic group as well.

3. Advantages for the customers making travel arrangements with

multiple organisations are :

This could be used as a contingent plan and is usually made

arrangements for the important executives and the ceos for very
important meetings which cann’t be missed at any cost , and for leisure
travel it is a best one since the best possible price and burgain is
achieved and the the entertainment and the leisure package is
broadened since one travel agent may not be able to offer all the
package and options available.

Disadvantages:
This might lead to duplication of resources and increase in cost and
also the timings may be difficult to plan . moreover , the travel agents
migt not sell individual services or might charge very high prices .

4. Advantages for customers for booking with the independent travel

agents :
The customers can go for an exotic travel In the small rural regions and
experience the local community tradition and culture and this can be
easily done with the help of independent travel agents . they will
understand and try to match the tour with the liks and dislikes of the
travellers .
Disadvantages:
 Might not be able to find the ebst prices and burgain and options are
limited since they are part of host agency. They might not have
access :to bigger markets and can’t be of much help.

‘Assignment 3.2’’
Cycling: Cycling is very popular at home and abroad, and not only for the very

young. Many cyclists who began this hobby at 16 are still cycling strong at 60

years.

Dinghy sailing : sailing with a small boat as a hobby

Fishing: Many countries offer fishing holidays whether in the sea or lakes and

rivers, where peace, excitement, solitude or companionship can be found.

Gambling

Golf : So many countries offer golf holidays either to learn or improve or just to

enjoy beautiful courses or follow ‘the stars’.

Health an bauty for fitness : Most of us probably fit in there somewhere in terms of
our need for this type of holiday. Many countries offer health farms or spas with

healing waters. Many clients like just to set aside a week or even a few days to

concentrate on trying to get fit or improve their fitness condition. Lovely for the

ladies to spend a few days feeling ‘treasured’ at a health and beauty farm. Many

of them are converted stately homes and stand in magnificent grounds offering

peace, luxury, and an opportunity for self-improvement that time does not permit

in our everyday routine.

Horse riding/pony trekking : it offered by most countries, perhaps to learn or

improve or just to enjoy being close to these sensitive animals. For clients not

wanting to ride, there are horse-drawn caravan holidays – travel at a slow pace

enjoying the countryside.

Motor racing : holidays to the worldwide Grand Prix circuits. This special interest

has a great following.

Music : What a tremendous range worldwide. The type of music can determine the

venue – jazz, classical, country and western, 1950s and 1960s music, the Glenn

Miller sound, opera, ballet – the variety is endless. There are many festivals
throughout the year people travel to enjoy concert and meet with the linguistite ,
creative side . Whether to study by attending lectures, or to try a new experience
where beginners are welcome, or to improve or perfect a recognised gift.

Parachuting/jumping :

make sure they have adequate travel insurance and the payment is done in full.

Skiing : An exhilarating holiday for active holidaymakers, ski resorts in Europe, but
of course many countries with mountains offer this specialtype of holiday.
‘’Assignment 3.3’’

1. Name of the ski resort :

Austria St. antons .

2. day and date of departure:

February 14th , Monday

3. return day and date

February 20th Sunday

5. Flight times : 11am morning , 5pm evening

6. Journey time between airport and resrort: 30 minutes .
7. Name of hotel : Seefeld’s five-star Interalpen Hotel tyrol
8. Facilities of hotel ;
The hotel has awe inspiring mountains since it is on the mountains ,
amazing wellness facilities , luxury dining oprions and experiences ,
great food and room service and many skiing options and also there is
a option of tailor madding the experience
‘’Assignment 3.3’’

1. Daytime crossing : between 8.15 to 15.00

2. There are 5 routes that take it to france
3. Disney land paris and walt Disney studio parks
4. Musée du Louvre
5. A second theme park, Walt Disney Studios Park, opened in 2002. Disneyland
Paris celebrated its 25th anniversary in 2017, by then 320 million people had
visited, making it the most visited theme park in Europe. A second theme
park, Walt Disney Studios Park, opened in 2002. Disneyland Paris celebrated
its 25th anniversary in 2017, by then 320 million people had visited, making it
the most visited theme park in Europe.

6. Bognor regis , minehead,Skegness

7. Character photoshoot sessions , little stars fairground, the pool

8. Christmas , easter , summer holidays

9. The cost of booking and ticketing plus 50% service charge atleast .
 ‘’Assignment 4.3’’

From an economic point of view, the historic part of the Port of Cape Town had
become underutilised as a result of changing shipping technology and harbour
expansion. A valuable land asset had to be converted to alternative uses in order to
generate value and income for the landowner.

In November 1988, Victoria and Alfred Waterfront (Pty) Ltd (“V&AW”) was
established as a wholly-owned subsidiary by Transnet Ltd to redevelop the historic
docklands around Victoria and Alfred Basins as a mixed-use area with a focus on
retail, tourism and residential development, with the continued operation of a working
harbour. The main planning motivation for the project was the re-establishment of
physical links between Cape Town and its waterfront in order to create a quality
environment; a desirable place to work, live and play; and a preferred location to
trade and invest for Capetonians and visitors.

 Variety of attractions and activities that includes helicopter rides, leisure

boat cruises, stand-up paddling, live entertainment, Two Oceans
Aquarium Cape Wheel and much more.
 Watershed – Africa’s new home for craft and design with 150 tenants
and 360 local brands
 Zeitz MOCAA (Museum of Contemporary Art Africa) – Africa’s most
significant museum in over a 100 years
 NuMetro Cinema – first 4DX cinema in Africa.
 Over 500 retail stores – diverse offering of local and international brands
that guarantee something for everyone shopping in Cape Town,
irrespective of taste or budget.
 Over 80 eateries – Whether you are looking for a quick bite from our
world-class food market or a more leisurely experience at some of our
unique fine dining restaurants
 V&A Waterfront is home to 22 historical landmarks.

the Canal District links the V&A Waterfront and the Cape Town Convention
Centre (CTICC), with water taxis providing an easy transport option between
both points. It also reintroduces the old connection between the city, its
waterways and the sea along pedestrian landscaped walkways and bridges.

The developmental history of Cape Town’s Foreshore and Waterfront has its
origins in 1652, when the Dutch East India Company established a
refreshment station at the Cape to serve its trading fleets en route to and from
its colonies in Asia.

Table Bay is not a natural harbour. Although partially protected from the
summer southeasterly gales, the winter north-westers drove hundreds of
ships aground with periodic tragic loss of life. The first Dutch commander, Jan
van Riebeeck, built the first small jetty that remained in use until well into the
19th century.

Another legacy from the Dutch period was the system of coastal fortifications
constructed along the Table Bay coastline, to defend Cape Town against
foreign invaders. Two of these fortifications, Chavonnes Battery (circa 1726)
and Amsterdam Battery (circa 1794) were located within the area that now
forms part of the V&A Waterfront site. The remains of these two fortifications
have been the subject of extensive archeological investigations. These
remains form an integral part of the Waterfront’s cultural-historical landscape
and are being incorporated as features into new development projects.

Although the first British occupation of the Cape in 1795 transformed the local
economy, very little harbour development took place before 1860. In June
1858 serious winter storms wrecked over 30 vessels. As a consequence,
Lloyds of London refused to cover ships wintering in Table Bay.

In 1859 plans were approved by the Cape governor, Sir George Grey, and the
British Imperial Government for the construction of Cape Town’s first harbour.

On a sunny September 17, 1860 nearly all of Cape Town's inhabitants

gathered at the Waterfront. Amidst a carnival atmosphere, Midshipman HRH
Prince Alfred, Queen Victoria’s second son, tipped the first load of stone to
start construction of the breakwater for Cape Town's first harbour. It was a
day of incomparable celebration for the town's folk. Apart from the occasion of
the first Royal visit to the Cape Colony, it was a significant day for
Capetonians who had suffered the vexations, dangers and delays of the
previously inadequate port facilities.
‘’Assignment 6.2’’

The type of package :

Provides rane of cars for all occasion , from om the smallest, which is an ideal
solution for those who value the convenience of parking in the city, to larger 5, 7 and
even 9-seater cars that can accommodate a whole group of friends .

The country is the spain and provides services to many airports.

‘Assignment 6.3’

Itenary for mr and mrs

Week 01:

Melbourne city:

a) Day 01:
1. Welcome in the city
2. Stay in the the willian inglis hotel

The destinations to visit are :

1. The capital city

b) Day 02:
1. Visit the opera house
2. Have a candle night dinner at a restaurant .
c) Day 03:
1. Visit the toronga zoo
2. Sea life Sydney aquarium .
d) Day 04:
1. Bondi beach
e) Day 05:
1. Blue mountains
f) Day 06:

Rest and shopping

g) Drive to Melbourne city

Week 02:
Day 01:
Arrive at the Pullman Melbourne at swanston .

1. Explore the arcades

2. Visit the state library

Day02:
1. Museum
2. Gardens
3. Dinner at restaurants
 Day03:
1. Visit the bank district
2. Street art
Day 04:
1. Prahran market
2. Chapel market
Day 05:
1. Brington beach
Day 06:
Gallery of victoria
Day 07:
board the train and arrive at the perth

week 03:
day 01:
welcome to the city
accommodation: the great southern hotel perth

day02:
perth city
king’s park
day03:
swan valley
swan river
day04:
pinnacles and wildlife
day05:
rottnest island
day 06:
mandurah dolphin cruise
the peel region
day 07:
the Margaret river

week 05:
day 01:
board the plane and arrive at Brisbane .
accommodation: emporium hotel south bank .
day02:
lone pine koala sanctuary.
Sightsee on a river cruise at the evening .
Day 03;
Visit the museums and galleries in the cultural centre.
Day04:
Brisbane botanic garden mount coot-tha
At eveing view the city from mount coot-tha

Day 05:
Visit the queensland art gallery and the modern art gallery
Explore the south bank ride and the wheel of Brisbane
Day 06:
Shopping at queens street market mall
And at the large malls
Day 07:
At 11am board the flight back to the home country
Assignment 7.1

Hoverspeed:

SRN4 Mark III craft remain the largest hovercraft in the world, and they continue to
offer frequent daily service on the English Channel's Dover-Calais route.

The interior seems like an airline-style seat in one of the two passenger cabins that
flank the vehicle deck. The car hatches are closed, the four 3,800-hp gas turbines
rev up, and air fills the rubber skirts beneath the craft.. Moments later, four huge
propellers send the craft blasting across the English Channel at more than 50 knots
(58 mph or 98 km/h). the services are free newspaper, have a cup of coffee, and
have duty-free goods delivered to seat during the brief flight. the craft makes a
seamless transition from water to land, settling onto the concrete pad of the
hoverport after its dramatic arrival. Elapsed time: 35 minutes, making Hoverspeed
the fastest connection between England and France.

The routes are:

Dover-Calais , Dover-Ostend, Folkstone-Boulogne, Newhaven-Dieppe.

P&O FERRIES:

It is a British shipping company .

The routings are:

Dover to Calais ,hull to Rotterdam , cairnryan to larne ,liverpool to Dublin, feries to

hotland, Ireland , northern Ireland , etc.

They offer Amsterdam and Rotterdam ferry cruise .

Offer and discounts ;

1. 28 hour return journey with 25% discount

2. 119 for short break journey
3. 50% off on midweek caravan
The services include ;
1. Cabins
2. Onboard events
3. Entertainment
4. Foreign exchange
5. World duty free shopping , etc
 Seafrance:

SeaFrance was a ferry company based in France, wholly owned by the French
railways, SNCF, which operated ferry services between Calais, France, and Dover,
England. The company employed a total of 1,850 staff, including 1,300 seagoing
personnel, and was the largest employer in the town of Calais.

seaFrance was the only French maritime company to operate a ferry service on the
cross-Channel route between the English ferry port of Dover and the port of Calais in
France. This gave the unique chance on this route to enjoy a unique French
ambiance as soon as you got on board.

SeaFrance had a great selection of restaurants and cafés onboard offering

something for all, from La Brasserie grill house, Le Relais self-service restaurant, to
the less formal Latitudes bar and Le Pub. Every SeaFrance ferry also had a
dedicated enclosed children's play area, a café, bureau de change, helpful
information desk, and La Boutique, SeaFrance's onboard shop that offered wine,
beer, spirits, perfume and much more.

Sea france has fares of £25 each way for a car and up to five passengers, booked
online.

Brittany ferries:

Routings :

1. Ferries to spain
2. France
The ferry services:
Offer high speed ferries and a fleet of 9 spacious and comfortable cruise
ferries
On board experiences :
1. Accommodation
2. Dining and bar
3. Shopping
4. Spa treatment rooms
5. Onboard wifi

Frequent sailing updates still in operation and sail 3 times a day and night .
To cover all these routes Brittany Ferries runs an average of 5 trips per
day and 68 trips per month. These ferry trips range in price from $39.00 to
$109.00 based on a variety of factors.
‘’Assignment 8.1’’:

Routings :
There are a total of 15 Airports in Bangladesh. Out of these airports in
Bangladesh, 3 Airports are international Airports and 12 Airports are used
for domestic purposes.

Shah Amanat International Airport, chattagram :

Chattogram is the second-largest airports of Bangladesh. It is in the port
city of Bangladesh. It was established during World War II. After the
independence of Bangladesh, this airport was used as a domestic airport
for traveling Dhaka to Chittagong. Now it is an international airport in
Bangladesh.

Osmani International Airport Sylhet:

This Airport in Bangladesh is situated in the Sylhet Districts of Bangladesh.

Bangladesh Civil Aviation Authority maintains this airport. Most of the
citizen of Sylhet are living in the United Kingdom. On, 3 November 2002 it
got the recognition of International Airport. Biman Bangla Flight from
Kuwait launches here.
It provides the all international facilities of airports. This is the third-largest
airports of Bangladesh which runs all kinds of international flights.
Airlines available;
1. Biman Bangladesh Airlines
2. Flydubai
3. RegentAirways

BARISAL AIRPORT:

Destination route: Dhaka – Barishal

Airlines: Biman Bangladesh Airlines (Dhaka-Barishal), Novoair (Dhaka-
Barishal)
US-Bangla Airlines (Dhaka-Barishal)

JESSORE AIRPORT:

Destination route: Jessore-Chittagong- Dhaka-Cox’s Bazar

Airlines: Biman Bangladesh Airlines (Jessore-Chittagong- Dhaka), Novoair
(Dhaka-Jessore), US-Bangla Airlines (Dhaka-Jessore-Cox’s Bazar-
Chattogram)
Cargo: Easy Fly Express (Jessore-Cox’s Bazar)
SHAH MAKHDUM AIRPORT
COX’S BAZAR AIRPORT
Initially, US-Bangla Airlines will offer 4 flights from Jessore to Cox’s Bazar
on Saturday, Monday, Wednesday, and Friday (starting from 1st October
2021) and offer 3 flights from Jessore to Chattogram on Sunday, Tuesday,
and Thursday (starting from 30th September 2021)

COX’S BAZAR AIRPORT:

Destination route: Chittagong-Dhaka-Sylhet-Cox’ Bazar

Airlines: Biman Bangladesh Airlines (Chittagong-Dhaka-Sylhet-Cox’s
Bazar), Novoair (Dhaka-Cox’s Bazar), US-Bangla Airlines(Dhaka-Cox’s
Bazar), Regent Airways(Dhaka-Cox’s Bazar)
Cargo: Easy Fly Express (Dhaka-Jessore-Cox’s Bazar), SkyAir
( Chittagong-Dhaka-Jessore-Sylhet- Cox’s Bazar)

SHAH MAKHDUM AIRPORT:

Location: Rajshahi city (10 km North beside Rajshahi-Nowgon highway)

Destination route: Dhaka-Rajshahi
Airlines: Biman Bangladesh Airlines (Dhaka-Rajshahi), Novoair (Dhaka-
Rajshahi), US-Bangla Airlines (Dhaka-Rajshahi).

If it a domestic air flight departure and return ticket would cost around tk
6000 and it it is an international flight then depends on the destination . a
one way ticket to Chennai is tk 13000/ per person.

In biman Bangladesh a person travelling with business class will get a

30kg free allowance , economy class will have 20kg and infants are
allowed with 10kg.and carrying baggage is 7kgs and us bangla also
provides the same baggage allowanceas the biman Bangladesh .
 ‘’Assignment 11.3’’:

Travel Insurance is one of the most important requirements before a trip is

planned. Travel Insurance provides coverage against a variety of risks
related to travel, and more importantly, provides coverage against medical
treatment that may arise as a result of unexpected complications during
travel. Having travel insurance is greatly beneficial for you since you are
traveling independently and In other country that too in morocco. Here are
some benefits of Travel Insurance which you can review and might not
know . after reading this it would be better for you to reconsider .

It protects you against losses during travel:

Some of the losses that Travel Insurance covers include loss of checked-
in baggage, loss of passport, etc. By providing coverage against these
losses, it compensates the traveller for additional expenses that may occur
due to these losses.

 It compensates medical expenses:

One of the main reasons of opting for Travel Insurance is to compensate

against accident or medical treatment costs that may incur during travel. In
case of any accident, dental treatment or medical treatment, expenses up to
the limit specified in the insurance policy are reimbursed by the insurance
company. Some insurance companies have a network of hospitals in different
countries through which cashless treatment can be done. The Travel
Insurance company also provides help to ensure the insured person doesn’t
have any problems. This is one of the biggest Travel Insurance benefits.

 It covers against changes to the trip itinerary:

At any point of time, there may be changes to the trip itinerary. It could be
because of unforeseen circumstances, health problems, cancellation by the
seller of the hotel or airline booking, or the financial bankruptcy of the travel
company or cruise company offering the trip. A Travel Insurance policy
compensates against these losses that may occur before a trip commences.
Travel Insurance also covers against trip curtailment due to any reason. This
coverage might differ from product to product
 It covers personal liability:

Personal liability is coverage against damage caused by the insured to a third

person. During travel, especially international travel, if by any chance you
cause any damage to a third person who has to be compensated, this part of
Travel Insurance will provide compensation. Third party liability can be for
damage to property or to a person. This personal liability coverage might differ
from product to product.
There are many Travel Insurance benefits that make it indispensable to
travellers during their trips and vacations. Be sure to pick up a Travel
Insurance policy before your travels!
‘’Assignment 11.4’’

The benefit of additional supplements are explained below:

Tit-for-tat : this ensures that they pay more dearly for raw materials and
company loss more of their experts that they have come to depend on

Everyone pays: the contribution of every concerned stakeholders.

Evolving fast : fast evolving in another benefit of additional supplements

and the tariff
Shifting lines : to support stateside suppliers, so that they are shifting lines
to be more efficient.

Supplementary liability insurance (SLI) It is a top-up-policy which is

designed as the name suggests to supplement any liability cover that may
be provided by the client’s car rental firm . it’s a popular choice , since
sometimes it is inefficient because there is no third party cover or the level
is too low.

Loss damage waiver (LDW) is described below: It is an agreement with

the auto rental company in which the rental is realesed from liability for
physical damage to the vehicle in exchange for a fee.

Uninsured motorist protection : This protects the clients if they are hirt by
the driver who has no auto insurance and desnot have enough coverage
to pay for the injuries or damages hat they have caused.

It’s a good idea to pre book all inclusive rental because:It refers to all
related costs included in the booking price or rent. It adjusts cost of
utitilitues , council tax, and other payments in the rent price. It can help in
budgeting also .
‘‘Assignment 11.5’’

1. The cost between domestic, European and long – haul holidays is

compared here:

Cost of a domestic holiday is the lowest of all these three because it’s
an internal matter of the country. European holidays fare cost more
than the long haul and the domestic because it takes place outside the
country and depend on the region.
2. The rate of tariff for qualifying ages is much more higher than it is for
the children . they are usually reduced and tax free.
3. Tariffs for clients under the age 69 is the highest among all the age
segements of population. But age 70 and over aged people gets
reduced tax rate as they are retired people and has some benefits .
4. Yes, the annual multi trip insurance is available .
5. Yes, ofcourse the client pay a supplemenrt to avoid paying any excess
in the event of claim to make themselves free.
6. Yes , the insurance policy can be extended
7. Yes , each of the four policies have included repatriation in their
insurance services .
‘Assignment 12.3’

The advantages to the customers are:

8. Rewards points and miles

One way to earn more rewards points and miles while traveling is to
use credit cards. Some credit cards, such as the Chase Ultimate
Rewards or the American Express Membership Rewards, allow you to
transfer your points to hotels and airlines

9. Better exchange rates

Major credit cards offer better exchange rates when people travel
abroad. Using credit card to make purchases in foreign currencies also
prevents from paying exchange desk fees and ATM surcharges

10. Travel insurance:

Many credit card companies offer travel protection features, such as lost
luggage reimbursement and emergency assistance. Additionally, earn
points or cash back percentages are earned . credit card will also offer
travel insurance, which can be useful if customers are experiencing flight
delays or an emergency
.
11. Reduced overspending:

using a credit card while traveling can help avoid overspending or

being charged high fees. a credit card increases your purchasing
power and provides the funds you need when you need them.

12. Earning money:

save money by avoiding foreign transaction fees and you can earn
cash back for purchases. In addition to saving money, you can also
earn points and miles from purchases. You can spend $4,000 on a
vacation and earn $80 back with your credit card. However, you should
think about the long-term effects of using a credit card while traveling.
Most major car rental and hotel companies require a credit card holder
before releasing your fund.
 13. Credit card rewards:

cash-back rewards are earned as a percentage of purchases made

with the credit card. These rewards can be redeemed as statement
credits that offset a portion of your monthly costs.

The advantages to the retailers:

1. Legitimizes the Business

Taking credit card payments will establish your business in the industry
as legitimate. Displaying the logos of the credit cards you accept on
your website or cash register will grab the cardholder's attention and
make them more likely to trust your business.

2. It will increase sales and make it more convenient for the customer to
pay and make it within a reach.

3. Eliminates the Risk of Getting Bad Checks: Accepting credit

card payments practically eliminates any risk of having to deal
with matters that revolve around receiving a bad or bounced
check. You will not have to risk a huge chunk of your money on
bad checks or wasting time having to track down the customer to
properly pay for the goods or services.

4. Improve Business' Cash Flow:

In most cases, credit card transactions are electronically processed and are
likely to be settled quickly. Then the proceeds are immediately deposited in
the business bank account by the processor within a matter of days. This will
not only increase and improve your cash flow but will discard issues revolving
around checks, billing, and invoice collection from your customers
‘Assignment 13.1’

The benefits for customers for using travel products :

Convenience.
Travel agents offer the convenience of having every aspect of your
vacation or trip pulled together in one comprehensive plan.
This includes researching and suggesting destinations, as well as
arranging for flights, accommodations, airport transportation, and
excursions.
By doing so, all of the guesswork is taken out of these selections and
your final details will be available in one hub of information provided to
you by your travel agent.

Cost savings :

travel agents have access to exclusive deals, but they keep track of
current vacation promotions advise you on the best time to book, as
well as calculate the value of what you will receive.

travel assistance:

One of the best benefits of using a travel agent is the travel assistance
that you will get in working with an actual person, versus the Internet.
travel agent, they take care of everything.From the moment foot is set
on the destination ground and back home, dedicated travel assistance
is an undeniable benefit of using a travel agent.

(jen, 2020)(reference)

When does the extra services get sold?

1. Make the Upsell Relevant And Personalized

Based on the customer and the financial conditions and need make a
pitch that these are the services you also offer .

2. Ask The Right Questions

By Asking questions understand exactly what it is that they need.

As the travel expert with all the information on hand, you are
equipped to evaluate travelers needs and offer better alternatives
 should they be available. Gaining context into their requirements
gives you the opportunity to upsell tours or your travel offering,
while better-fulfilling travelers needs.

3. Put Together Package Deals

Building package deals that combine complementary or compulsory
elements of your travel offering in a single booking is a sure way to
attract interest in your business.

4. Connect With Partner Providers

Cross-selling does not need to be limited to products or tours within
your own travel offering. You can partner with other service providers
who fulfill any gaps in travel deals that your travel business is unable to
meet.
Reference: (enris, 2018)
‘Assignment 13.2:’

Comparing travel agencies :

Appearance of the agency :

Yes it was really recognisable by seeing the signs and different
wallpapers of the countries they make travel arrangements .
Apart from one I really did not like the arrangement of the agencies
Yes it was in a good convenient location.

Interior of the agency :

there were around 10 staffs working in these enterprises .
yes the brochures at the front of the entrance on a stand and in the
travel agent’s individual desk.
The customer details and the form was filled usung the computerised
system .
No, there was a not a particular uniform .
There was a couch and chairs in the sitting , waiting room .

Efficiency of the services:

Yes , they were very responsive
Yes , they were accurate, there were some problems In the middle but
it was negligible.
The higher ups and the executives were very knowledgeable .
I was welcomed but it was nothing special.

I was a leisure traveller keen to do family trip .

‘Assignment 13.3’:

Controlling the conversation in telephone calls

Many enquiries come through making telephone calls which tend to be

small and precise and specific . I should first greet the clients with a
nice , soft tone and friendly one to avoid intruition and to make them
friendly and comfortable to ask the question . and greet by saying ‘’
how may I help you?’’ and continue to answer the question and to
identify the type of customer and to know their interests to offer
recommendations and to make them keen to visit the office for booking
through them . his csn be done by providing accurate information with
a good atitude and with a personalised attitude . the questions should
be to make them a customer by saying should I book it for you , and by
giving suggestions .another important thing is to be a good listener and
understanding the customers needs and wants .
‘’Assignment 14.2’’
Letter :

Date: 09 june 2022

Mr r Arnez
7 Avon Drive
London362 street

Dear sir,

We would like to apolizw for the problems that you have faced the
entire tour . please accept our heartfelt apologies for the services which
made your experiences worst. We have realised that the services was
not up to your marks and I would to tell that it was a mere accident and
that is not how we treat our guests.
We have taken our complaints seriously and would like to thank you
that you have brought this to our attention and we have started to solve
these issues. And to acknowledge your contribution we decided to
provide you a free vacation package whenever you would like to have.

I hope you would visit with us and would see the improvement and best
services with us at your next holiday . please feel free to contact with
us if you have any inquiries or comment .

Sincerely,
Mary smith

2) To solve this problem , the travel agency can provide their clients
With discounts or refund some of the money to their. dissatisfaction
can reduce and would also need to take into consideration that this
type of problem doesnot occur from the travel agency side and should
always have a contingency plan .