Chapter1-5 Revised Original-1
Chapter1-5 Revised Original-1
Chapter1-5 Revised Original-1
This thesis
Presented to
In Partial Fulfillment
By:
MANANGAN, CHRISTIAN
DE GUZMAN, JOSHUA C.
BAUTISTA, KEITH E.
CENDAÑA, SYDNEY
MUÑOZ, ERIKA M.
May 2022
ii
INDORSEMENT
Cendaña, Erika M. Muñoz in partial fulfillment of the requirements for the degree
This is to further certify that the Thesis entitled Online Payment System: A
Payment Option for Philippine College of Science and Technology is ready for
Oral Examination.
APPROVAL
ACKNOWLEDGEMENT
The researchers would like to take this opportunity to express our deepest
appreciation and gratitude to the following people who guided and helped us with the
research study;
and supporting us all the time to finish this research output despite her heavy
Mr. Rizal S. De Leon, To our Adviser, for encouraging our research and for
allowing us to grow as researchers. His advice on both research as well as for our
Engr. Charo G. Almonte, our Thesis Instructor, for the continuous support of
our research, for her patience, motivation, enthusiasm, and immense knowledge. Her
recommendations which help the researcher to enhance the quality of their research;
The PhilCST Administration, for allowing us to conduct the study and for
the questions which play a very important role in the success of this study;
v
To our beloved Family, for their unending love, for providing all our needs
financially and morally, for supporting and being there for us no matter what, and for
The Group, for their cooperation and unity that made this study successful,
without their inputs and suggestions, this will not be made possible;
The Researchers,
Christian,
Joshua,
Keith,
Sydney,
Erika,
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DEDICATION
This thesis work is sincere to our respective parents, adviser, and instructor
who have been our constant source of inspiration. They have given us the drive and
discipline to tackle any task with enthusiasm and determination. Without their
guidance and support, this project would not have been possible.
To our Almighty God, for giving the researchers spiritual and physical
The Researchers,
Christian,
Joshua,
Keith,
Sydney,
Erika,
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THESIS ABSTRACT
Abstract: The study aimed to develop an Online Payment System for the Philippine
developmental method to gather the data using the survey questionnaire made in
google form to acquire the information needed for the documentation of the study.
The aim of this study is to create and develop a payment system for Philippine
College of Science and Technology. The respondents were the PhilCST students and
the manual payment system. The system has a login system using a registered account
by the user. After logging in, the user can see the dashboard that displays the table for
the transactions made. The researchers would like to recommend the proposed system
“Online Payment System: A payment option for Philippine College of Science and
The administrator and accounting department staff will be assigned on the system.
The assigned personnel is the only who can gain access to the information from the
students to able to protect their information. The results appeared that the cash as the
most used payment method, second is electronic bank transfers, and debit cards got
TABLE OF CONTENTS
Page
TITLE PAGE……………………………………………………………………... i
INDORSEMENT…………………………………………………………………. ii
APPROVAL………………………………………………………………………. iii
ACKNOWLEDGEMENT………………………………………………………...iv
DEDICATION……………………………………………………………………. v
THESIS ABSTRACT…………………………………………………………….. vi
KEYWORDS………………………………………………………………………vii
TABLE OF CONTENT…………………………………………………………...viii
LIST OF TABLES………………………………………………………………... ix
LIST OF FIGURES………………………………………………………………. x
CHAPTER I. INTRODUCTION
Background of the Study…………………………………………………....1
Theoretical Framework……………………………………………………..6
Statement of the Problem…………………………………………………...7
Assumption of the Study……………………………………………………8
Scope and Delimitation……………………………………………………..8
Paradigm of the Study……………………………………………………....9
Importance of the Study…………………………………………………….11
Definition of Terms…………………………………………………………
11
Features to be Included…………………………………………………….. 31
Use Case…………………………………………………………………….
33
Methodology……………………………………………………………….. 34
Requirements Phase………………………………………………………... 34
Design……………………………………………………………………… 36
Development……………………………………………………………….. 37
Quality Assurance and Testing…………………………………………….. 38
Deployment…………………………………………………………………38
RECOMMENDATIONS
Summary…………………………………………………………………… 40
Findings……………………………………………………………………. 41
Conclusions…………………………………………………………………41
Recommendations…………………………………………………………..41
BIBLIOGRAPHY………………………………………………………………… 43
APPENDICES…………………………………………………………………….. 45
CURRICULUM VITAE…………………………………………………………..62
.
x
LIST OF TABLES
TABLE PAGE
5 Login Page………………………………………………………… 52
6 Registration Page………………………………………………….. 53
7 Dashboard………………………………………………………….. 54
8 Admin Page………………………………………………………...54
11 E-mailed Receipt…………………………………………………...56
12 Transaction Records………………………………………………..57
13 PayMongo Dashboard……………………………………………...58
xi
LIST OF FIGURES
FIGURE PAGE
5 Agile Methodology………………………………………………… 39
6 Login Page…………………………………………………………. 52
7 Registration Page…………………………………………………... 53
8 Dashboard………………………………………………………….. 54
9 Admin Page…………………………………………………………54
12 E-mailed Receipt……………………………………………………56
13 Transaction Records………………………………………………...57
14 PayMongo Dashboard……………………………………………... 58
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1
CHAPTER I
INTRODUCTION
economies running and helping people reduce contact with viruses. Contactless digital
payments at the point of sales, such as facial recognition, Quick Response (QR)
codes,
or near-field communications (NFC), can make it less likely for the virus to spread to
others through cash exchanges. Digital payments are limiting in-person transactions
and also ensuring that consumers can buy essentials from the comfort of their homes.
Ramped up e-commerce initiatives are also helping small businesses keep revenue
scopes of delivery through electronic multichannel. It is used for various purposes and
payment can be seen from its capacities as e-banking, e-cash, internet banking, online
banking, e-finance, and so on. All things considered, recent researchers have
transactions or paying for goods and services through an electronic medium, without
the use of checks or cash. It’s also called an electronic payment system or online
payment system.
The electronic payment system has grown increasingly over the last decades
due to the growing spread of internet-based banking and shopping. As the world
advances more with technology development, we can see the rise of electronic
2
payment systems and payment processing devices. As this increase, improve, and
provide ever more secure online payment transactions the percentage of check and
commerce payment systems have become increasingly popular due to the widespread
Peter and Babatunde (2012) see an online payment system as any type of
money exchange through the internet. On a similar note, as indicated by Adeoti and
making payments for merchandise obtained on the web or in markets and shopping
centers. Another definition suggests that online payment systems are payments made
Antwi et al. (2015) characterized the online payment as an exchange of a fiscal claim
financial instrument, (for example, electronic checks, encoded credit card numbers, or
Schools around the world migrated from in-person to online or hybrid models
during the pandemic. The digital shift created challenges for educational institutions
because they were not technologically equipped to handle the shift at such a rapid
pace. However, education leaders quickly adapted and found safe and convenient
customers, are getting comfortable adopting new digital technologies. With customers
are getting comfortable with online shopping, nowadays, an eCommerce site and
online payment acceptance is a must to have for any business. Customers are happy
with browsing and shopping at any time from anywhere with just a few clicks and
along with this rise of online shopping and eCommerce, E-payments are gaining
widespread popularity. COVID and the limitation it has imposed on people who made
In Australia, there are over 9,400 schools with approximately 400,000 staff
providing education services for 3.8 million full-time and part-time students. These
schools receive ~$45 billion in direct government funding and a further estimated
~$2.6 billion from parents (in addition to the ~$9.2 billion in private contributions,
such as fees and charges for non-government schools). With the complexity of the
transaction ecosystem of a typical school today, many school administrators are now
looking to focus on digitizing the back office of schools as has previously been
appropriately.
Public and private schools across the U.S. are using SchoolCash Online to
enable parents to use their phones and computers to view and pay students’ bills. The
payment platform accepts eChecks and a number of different credit cards, and all
processed payments go directly into the schools’ bank accounts. This reduces friction
in the process as teachers will no longer have to collect funds from their students.
Parents can also use the platform to keep track of upcoming school-related events and
activities.
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Mobile wallets had their day during the pandemic as adoption of touchless
payments spurred by health concerns accelerated. Digital or mobile wallets were the
most popular point-of-sale (POS) payment in 2020, accounting for more than one
quarter of the global market. Research suggests that mobile wallets will contribute to
one-third of the market by 2024. While cashless payments are not a new concept, cash
to electronic payment processes delivers benefits, including but not limited to:
Reduction in cost of payments, Better controls, spend visibility and reporting, Faster
processing times, approvals and payments execution or receipt, More efficient use of
staff time and working capital. These benefits are increasingly being captured by
schools in their accounts payable functions. However, digital innovations are now
emerging that will allow schools to move away from manual processes when they
empowering over 40 schools nationwide with cashless payment solutions online and
in-school, providing students a safer and more convenient way to pay for enrollment
fees and other educational expenses. Major learning institutions such as the Ateneo
De Davao University (ADDU), Don Bosco Technical Institute of Makati Inc. (DBTI
Green Hills, among others are beginning to adopt PayMaya’s end-to-end digital
5
payment solutions such as the PayMaya’s Online payment gateway for their online
channels and the One by PayMaya Point of Sale (POS) device for school cashiers.
MAKATI, NAIS Manila, MCM, UIC, La Salle Green Hills, are among the schools
enabling their online student portals with PayMaya’s online payment gateway, which
allows them to easily process tuition and other payments using debit and credit cards
These institutions are also equipping their school’s cashiers with the One by
PayMaya POS device to allow safer and more seamless payments by using the scan-
to-pay via PayMaya QR feature or by tapping or dipping using their credit, debit, and
directive to implement blended learning that utilizes both online and in-person
modalities for education, where students are encouraged to utilize online classes,
printed modules, and educational TV and radio broadcast as main learning channels
this school year. PayMaya’s cashless payment solutions play a critical role in the
schools’ shift to blended learning while at the same time helping keep school
personnel safe by eliminating risks of cash handling in light of the current public
health situation.
What’s more, at least 70% of Filipino respondents said they intend to stick
with cashless payments instead of cold, hard money when the COVID-19 crisis is
over, a Visa study showed. “In this new normal, we’re seeing a shift – Filipinos are
becoming more digital, and the COVID-19 situation has forced consumers to adopt
this change in behavior,” said Dan Wolbert, Visa country manager for the Philippines
& Guam. “Cashless is now emerging as the preferred mode of payment for consumers
Digital payments were not created because of the pandemic, but global
concern over health issues and subsequent closures of businesses made their adoption
necessary. As life returns to normal, the digitization of the payments space during the
pandemic has staying power. The demand for alternative payment options was not
lost on educational institutes’ financial departments, and school leaders sought out
safe and secure ways for parents and students to pay for the education expenses.
The reason why the researchers conducted this study, because they want to
create a new payment option for paying school bills. Whereas, it can saves more time
for busy people, easier to manage, more efficient and it is more secured and reliable.
Most of all, while everyone are in the middle of this pandemic it will help students
and especially accounting personnel avoid getting infected with the corona virus.
Theoretical Framework
This study was anchored in Modularity Theory. Modularity Theory has been
used as the main technique to examine mobile payment in developing countries. Since
the late 1990s, as a result of Modularity has emerged as a result of the development of
modern technology (Baldwin and Clark, 2000). Its significant addition to the literature
architecture communicate with one another and, as a result, affect production and
together physically, mechanically, chemically, and so on. The components fit and
the way one part is made and delivered is dependent on the way other parts are made
7
manufacturing, and design. Administration (e.g. Baldwin and Clark, 2000; Langlois,
2002; Sanchez and Mahoney, 1996). Modularity may be used to handle mobile
payment systems from several vendors. A different perspective Despite the fact that
mobile payment has received a great deal of attention and criticism from academics
and practitioners (e.g. Au and Kauffman, 2008; Chatain et al., 2008; Dahlberg et al.,
2008; Dahlberg et al., 2015; Duncombe and Boateng, 2009; Jenkins, 2008; Ondrus
and Pigneur, 2006; Pousttchi et al., 2009), , most studies still focus on the consumer
side and how they adopt a particular payment system. Additionally, most corporate
technique, which adds to the uncertainty. within the literature. This study attempts to
fill a gap in the literature, tests and evaluates the idea in many contexts and
The study of online payment systems is being used in this thesis to apply
modularity theory to services. As case studies, they compare three mobile payment
projects which are Gcash, Coins.ph, and Paymaya. The studies in the field of
modularity, and the current work adjusts and extends the theory. It also shows how
modularity theory can be used to manage the difficulty, increase flexibility, and
This study aims to developed an online payment application for the Philippine
2. What are the problems encountered by the Philippine College of Science and
Assumptions
To foretell the results of the study, the researchers have assumed the following:
The scope of the study focused on designing the Online Payment System: A
Payment option for Philippine College of Science and Technology that allows secure
online fee payment. The main purpose of this system is to improve the present
payment method for PhilCST from cash in transactions turning it into a cashless
and improve their services. This system provides a web-based form to fill out the
9
information of the user; this form requires the user’s full name, email address, contact
online in PhilCST that helps to manage the fee infrastructure of the educational
institutes. All students of Philippine College and Technology can log in to the
website and input their student information to pay their tuition and other fees thru the
internet using their gadgets like laptops, smartphones, tablets, and computers.
The proposed system was limited for Philippine College of Science and
Technology students use only. Answering the survey questionnaire through the use of
google form and was answered from second week of March up to third week of April
respondents.
Figure 1 covers the paradigm of the study. The first block is the INPUT,
consist of the present payment method being utilized in Philippine College of Science
Technology students and accounting personnel in using the present system, proposed
system to minimize the problems encountered, features that can be included in the
design of the proposed system. The second block is the PROCESS which includes
the following; quantitative research design, collect the data needed for the study,
analyze the gathered data, the use the descriptive developmental method, and the use
of modified waterfall methodology. The last block is the OUTPUT of the research
which is the Online Payment System: A Payment Option for Philippine College of
Figure 1
Paradigm of the Study
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individuals:
Accounting Department. This study will reduce the queues at the accounting
office during examination week and it will reduce the number of students to go to
Students. This research study will help students because it will be easier for
them to pay their tuition fees without going to the institution, they just have to go to
the website and pay their tuition fee by just using their smartphone, laptop, or
computers. And the student can be assured for their security because they will not be
bringing a big amount of money. It will help to lessen the time that they can consume
Parents or guardian. This research study will help parents or guardian’s track
the payments of their students to know and assure if their student has a balance or is
Future researchers. The study will serve as their baseline in conducting their
knowledge and skills they have learned from their previous courses.
Definition of Terms
The following terms are defined conceptually and operationally for better
browsers, e-mail programs, word processors, games, and utilities are all applications.
The word "application" is used because each program has a specific application for
access to basic hardware resources, such as memory, storage and other utilities.
work better. They are often added to amaze rather than perform a useful function.
Operationally, Features are the “tools” you use within a system to complete a set of
Operationally, online is operating under the direct control of, or connected to, a main
computer.
initiated over the internet for goods or services. It includes all financial operations
E-payment system or Online Payment System is the means of making payment and/or
environment without any need to use cash or check. (Rana Atabay Kuscu, Yasemin
value by one party such as a person or company to another in exchange for goods, or
the transfer of money, goods, or services in exchange for goods and services in
acceptable proportions that have been previously agreed upon by all parties involved.
13
payments from their customers, for example, credit cards, digital wallets, direct debit,
offline payment, etc. Operationally, A payment method is a way that customers pay
include cash, a gift card, credit cards, prepaid cards, debit cards, or mobile payments.
For an ecommerce business, online payment methods may include credit or debit card
options, prepaid cards, gift cards, a direct transfer from a bank account, payment
of elements or components that are organized for a common purpose and a collection
has a user account and is identified to the system by a username. (Brian L., 2015)
Operationally, users are those individuals who by password allocation are authorized
to log on to the software and execute software transactions. A user is a person that
CHAPTER II
This chapter includes the review of related literature and studies which the researchers
Foreign Literature
for Secured E-Payment” discussed that credit cardholders are given a debit card in
this e-payment system. a revolving credit line that allows the holder to make
predetermined limit. The online credit card payment system broadens the possibilities
use of an existing credit card as a payment method for online shopping tools, as
particularly in retail markets In this case, the Secure Socket Layer (SSL) protocol
protects the transfer whose primary responsibility. It is to ensure the encryption and
integrity of a message transmission. Merchants can use it in the credit card payment
system. There are two options: with or without an intermediary. The current version
their card number and expiry date. The card number can be obtained from an
moreover, the merchant's survival is not guaranteed. The shopkeeper, in turn, there is
no guarantee that the buyer exists and that they will not cancel the purchase later. It
states that security of the user is the number one priority of an online payment system.
This prevents attackers, ad networks, Internet service providers, and in some cases
Figure 2
Credit-Debit E-payment System
Initially, there were three types of electronic money. Payment systems include
virtual currency, electronic wallets, and mobile wallets. A virtual wallet however, the
methods based on virtual money (Digital currencies) were abandoned after a brief trial
period. Only two of them are still in use today. The electronic wallet is based on smart
card technology and is used to store information data pertaining to the customer's
funds Money is loaded into the e-wallet through a transfer from the cardholder's
account In this way. At the time of the transaction, the bank is not involved. Purchase
smart cards are mostly used to target the market of micro-payments. They can
currently be used at points of sale vending machines, parking meters and ticket
and so on. Online transactions, for example this system's integration into internet
payments necessitates installation on the customer's end. Readers for smart cards
Smart Cards are plastic cards the size of a credit card. Cards with an embedded
microprocessor and memory ability to remember Smart cards are used in e-payment.
Electronic payment allow customers to make cashless payments for goods and
advantages, including cost and time savings, increased sales and reduced transaction
costs.
As much larger data storage devices than credit cards cards with built-in
transaction processing, or improve e-payment security. Smart card can hold hundred
times more data, including multiple credit card numbers and information regarding
programs, such as frequent flyer accounts. However, these days smart card technology
is being used for debit cards too e.g. ATM cards. The virtual wallet is used for micro-
payments via Internet. Nowadays, electronic cash has been broadened to include
Figure 3
Online Electronic Cash Payment System
Resolving Key Success Factors”. Electronic payment is a payment service that makes
systems (e-cash), check-like systems (credit card and credit-debit-based systems), and
hybrid systems (stored value card-based systems) are the three types of EPS. states
that in order to implement EPS successfully. User awareness must be raised, and users
17
must be encouraged to use the system while also being assured that it is secure and
customers' attitudes toward a new payment service: usage (score: 0.990), ease-of-use
This kind of literature is closely related to this research study for it directly
mentions the online payments that aim to establish easy, convenient, and fast
payments that can track payment and balance on different devices that can use
internet connection.
Foreign Studies
Transaction Preferences." They can use credit cards, debit transactions, or (mobile)
payment methods like PayPal, Bitcoin, Samsung Pay, and Google Checkout.
Consumers, on the whole, favored more than one of these payment methods. In a
situation where consumers can pay via numerous (M)EPS, several payment
Purchasing goods and services over the internet has become a common
practice for many people all over the world. In fact, ease of use (22.8 percent of
percent), and privacy (10.86 percent) were the most important factors. The most
desired characteristics were cost and fees (10.3 percent). Furthermore, the majority of
the participants in this study (65.4 percent) used their own desktops at home or their
18
own mobile phones to shop online. Those who use public restrooms, however, were
extremely low. This clearly demonstrated that the majority of users were concerned
Titus Tossy in his article about “Modeling The Adoption of Mobile Payment
system for primary and secondary school student Examination fees in Developing
systems all share similarities. They are all cashless transactions involving two parties.
While e-commerce applications can also be accessed via mobile devices, mobile
banking and mobile payments systems are more closely related because they are both
accessed via mobile devices. To comprehend the issues surrounding mobile payment
the adoption of e-commerce and internet banking have been conducted using various
theoretical models. The electronic payment system has grown increasingly over the
last decades due to the growing spread of internet-based banking and shopping. As the
world advances more with technology development, they can see the rise of electronic
Through this study, the researchers learn that electronic payments can help to
provide a convenient payment experience to all customers. This way of payment can
prevent the transmission of the virus when people are coping with the new normal.
Local Literature
Designing a Digital Payment Framework for Philippine HEIs”. The growth of digital
payment has spread the industry of commerce In fact, cashless payment is becoming
19
more popular in developed countries. Countries have been one of the norms in terms
collection. The primary goal of the research was to create a Higher Education
being improved in order to improve services and resolve student behavioral issues in
the course of settling their school. Fees can be avoided by converting a student ID into
a Smart-ID. Thanks to high-tech mobile devices and internet banking apps, users can
pay for their goods and transfer money in one simple click (or tap).
Survey and interview were applied for data collection. The survey instrument
was reviewed and approved by the CICTS Research Director from the University of
the Cordilleras, Baguio City Philippines. The survey form was uploaded for reference.
snowball purposive sampling was applied to draw the 317 students from the
period and 2 employees from the finance department were interviewed to know their
Both quantitative and qualitative approaches were adopted to assess the validity of
findings. Descriptive statistical analysis was used to analyze and interpret the results.
While review of secondary references of the existing digital payment frameworks was
students was gathered. 57.99% (N=167) of them were male and 42.01% (N=121)
were female. The study provided relevant and sufficient information. for HEIs to
potentially adopt the use of Smart-ID The conversion of a student ID into a smart ID,
on the other hand, necessitates the participation of those who will be a part of the
20
ready to form a partnership with banks, provide the required facilities, as well as be
willing to embrace new payment technology and improve existing payment methods
procedures. It is possible to guarantee ease of use and convenience only when parents
were able to conduct business through banks and Students can afford to use smart
cards on a continuous basis instead of cash. While this study concludes that 95
In this study, cashless payment in the educational environment has been one of
the norms for improving payment services. The researchers came up with the idea to
Science and Technology to help students pay their school fees thru the systems. This
Local Studies
System with RFID to Improve Services of School Canteen”. The COVID-19 outbreak
has alarmed people all over the world. The transmission of the virus even in a single
provide a comfortable, tension-free and easy way of payment (Gaikwad et al. 2017).
In the Philippines, tolls use RFID as payment to lessen problems and reduce
Identification (RFID) is an application that helps in different industries and our daily
lives. This benefits the digital world as it raises new developments in terms of
concept, device and application. It has transformed nearly every aspect of modern life.
21
that will be an advantage for our society and humanity (Duroc, 2018). RFID
technology which aims to be one of the most convenient and efficient payment
systems that rely more on physical transactions than contactless transactions which
are solely more appropriate for this time being (Arbonida et al. 2019) . RFID can also
provide convenient transactions if the user is a bit far on the store; they have the
option to transact online and not on the physical store itself. Nowadays, users tend to
implement and welcome cashless transactions because not only it can generate
efficiency but also it can display a faster phase of purchasing goods; with the idea of
the researchers the access and errors can be limited because of the system transactions
that will be beneficial for the user and also the concessionaires of the physical store
itself (Mall and Shaikh. 2017). RFID systems offer benefits for businesses of all sizes,
allowing them to rapidly improve efficiency and reduce cost by automating processes
Numerous establishments have been using this system even before the
pandemic but some are still using the traditional way. Most canteens use pen-paper,
cash, manual calculations and manual inventory record keeping that consumes so
much time and shows an inefficient way to operate a business. With the use of RFID
technology, reducing service time, time, eliminates queues, eliminates the burden of
counting, and giving change. The use of RFID technology can also be a reliable way
of storing the records and going through them easier (Mall and Shaikh. 2017). RFID
eases the work of both students and staff as it can be used at many places like libraries
and canteens. Since it is associated with a unique ID, it may ensure the student’s
transitioning to a cash basis method to a cashless method (Pizzol et al. 2018). But
with the help of this system, it does not only help business but also improves the
economy slowly mends itself from the recession, supply chain businesses are
going forward – remain financially stable through the good times and the bad. They’re
of their inventory and assets and, ultimately, run their business more smoothly.
turning point such as having a contact-free economy. And because of this pandemic,
people are afraid to be infected by the virus through the use of physical money. RFID
technology is one of the factors that can help affect the development of the so-called
CHAPTER III
This chapter explains the methods to be used in the study. It describes the
research design, the population and locale of the study, the instruments used, the
procedure of data gathering, the statistical treatment of data and the ethical
consideration.
Research Design
This study used a quantitative research design to enhance the research and to
make the study reliable and valid. Quantitative design emphasizes objective
discussed that descriptive method seeks the real facts in relation to a current situation.
and interpretation of data that exists. Meanwhile, Beb (n.d.) defined developmental
development, which means an output will be developed after conducting this research.
is being asked with all the students and accounting personnel that are under the study
of the researchers. However, a method that describes the online payment application
24
is being studied, as was used where data was collected from the respondents at one
point in a time.
design was the first established modern approach to building a system. This method
cycle model.
a linear sequential flow. This means that any phase in the development process begins
only if the previous phase is complete and the phases do not overlap.
The locale of the study was at Philippine College of Science and Technology,
established in 1994.
PhilCST and its programs are recognized by DepEd, CHED, MARINA, and
TESDA. The college also has accreditation from the Philippine Association of
9001:2000 certification granted by AJA Registrars, making it the first ISO certified
The respondents of this study were the College students of Philippine College
of Science and Technology and the personnel of the Accounting Department who is in
charge of the implementation of the current payment system. Through the use of
25
convenience sampling, the researchers were able to collect data from 137 respondents.
subjects that are nearest and available to participate in the research study. (Ashley
Crossman, 2019). These respondents agreed and willing to participate to be part of the
survey. The survey questionnaire was sent through the use of Google forms to be
Instrumentation/Sources of Data
questionnaire and was answered by respondents through the use of google form.
These chosen instruments were used in the collection of data to test the validity and
reliability of the research study being conducted. The researchers prepared the survey
questionnaire with four (4) parts. The first part is composed of present payment
method being utilized in Philippine College of Science and Technology. The second
part are the problems encountered by the Philippine College of Science and
Technology. The third part is the proposed to minimize the problems encountered.
The last part is the features can be included in the design of the proposed system.
The survey questions was served as the guiding questions for the researchers so that
Aside from the survey questionnaires, the other source for gathering more
information that the researchers used is the Internet. The Internet has more
information on various articles and previous studies done by other researchers. The
Other sources of data used in the study were observation, online books, online
study.
In this study, the researchers used statistical tools in the Data analysis. For
Where:
p = percentage
f = frequency
Ethical Considerations
involves researchers providing sufficient information and assurances about taking part
fully informed, considered, and freely given decision about whether or not to do so,
Moreover, participants have the right to withdraw from the study at any stage if they
wish to do so. The confidentiality of information was deemed necessary for the
27
purposed of ensuring respect and protection of the participants. In order to secure the
confidentiality, the responses of the participants will be gathered with full consent
with the help of a survey questionnaire and were used for research purposes only. In
addition, the names and other personal information of the respondents will not be
CHAPTER 4
28
This chapter presents in detail the data retrieved from the respondents. It is
placed in tabular form. The corresponding analysis and interpretation are likewise
shown.
Based on the results gathered, table 1 below shows the frequency and
in PhilCST. The majority of respondents answered cash as the most used payment
method in Philippine College of Science and Technology with a frequency of 132 and
anytime, by anybody, a consumer or retailer you do not need a bank account to either
percentage is 7.78%. Electronic Funds Transfer, customers are now able to use
payment instruments that replace cash. Currently, most Ethiopian banks issue VISA
electron debit cards. Using debit cards, customers can withdraw money from ATM
anytime of the day and make payments at Point of Sale (hereinafter “POS”) terminals
for services or goods supplied by merchants. Similar services are available for VISA
6.58% while debit cards got the lowest frequency of 1 and a percentage of 0.59 %. In
this 21st century, credit cards have almost replaced the use of cash and personal
cheques among societies. Credit cards are increasingly used to pay all the types of
The least chosen answer is Debit Cards with a frequency of 1 and a percentage
consumers choices between credit and debit cards respond to the prices of payment
instruments. Debit cards offer similar attributes to credit cards like acceptance,
security, portability and time costs. The pecuniary cost of a marginal credit card
charge is the key economic difference between debit and credit for many households.
Table 1
Present Payment Method Being Utilized
Philippine College of Science and Technology in paying their school fees. The
majority of the respondents answered the slow process of payment as the number one
fthey will need to fall in line in the accounting office to pay their tuition and other
fees. According to Michal Polasik (2016), consumer satisfaction from the purchase
depends heavily on the time of queuing and the time of undertaking a transaction at
the counter. The speed of the payment transaction process is of major importance for
30
efficiency. It shows that customers are unwilling to fall in line to pay because of long
queues. Two-fifths of the shoppers refuse to wait in queue for more than two minutes.
The second-highest is many students don’t follow the first come first serve
rule having a frequency of 75 and a percentage of 14.70% where there using their
classmate or their friends who line up as an advantage to finish quickly not caring
about other students at the back who also line up. Although the norm in many retail
cut the line, usually by providing an excuse for their urgency. In other queues,
Allon, 2018).
The third highest is slow in receiving a receipt and change with a frequency of
of value has been transferred from one party to another. In addition to the receipts
consumers typically receive from vendors and service providers, receipts are also
is Others: (All of the Choices). One respondent answered because he might have
Table 2
Problems Encountered
31
Features to be Included
the system. The majority of the respondents answered secured and reliable as the
number one feature with a frequency of 91 and a percentage of 26.76% because they
want the system secured and reliable because security should be the number one
priority to protect the data and the money of the users to avoid data leaks and hackers.
According to Grewal (2019), point out the analysis of theft prevention measures in
various kinds of system performance and reliability and lower tolerance for delay.
Small events pose threats of great consequences since the impact of any incident is
The second highest is payment using an e-wallet like g-cash with a frequency
of 79 and a percentage of 23.23% where they want to add and e-wallet feature like G-
cash or Paymaya. According to Roy & Sinh (2014), the advent of this development in
32
The third-highest is receiving a receipt after the transaction with the frequency
of 56 and a percentage of 16.47%. because receipt are official record that represents
of value has been transferred from one party to another. In addition to the receipts
consumers typically receive from vendors and service providers, receipts are also
package.
a convenient, hassle-free, fast and easy way of payment, and it can save a lot of time
and money for the students. This system will benefit not just students and accounting
personnel but also the school because it can improve their present payment system.
Table 3
Distribution of the Respondents in Terms of Features of the Proposed System
Figure 4
that allows the relationship between the user and the different use cases in which the
user is involved. A use case diagram can identify the different types of users of a
system and the different use cases and will often be accompanied by other types of
diagram as well. Primarily, a use case itself might drill into a lot of detail about every
possibility; a use case diagram can help provide a higher-level view of the system
and convey the requirements in layman’s terms for the stakeholders. Additional
The Use Case Diagram was used by the researchers to determine the
functional requirements for the system which included the actions, services, and
functions that the system needed to perform. The next page’s use case diagram
35
demonstrates the functionality of the Online Payment System for Philippine College
of Science and Technology from Calasiao, Pangasinan. It described how users would
Agile Methodology
The researchers used Agile Methodology that served as a guide using the five
collaboration with stakeholders and continuous improvement at every stage. One the
work begins, teams cycle through a process of planning, executing, and evaluating.
Continuous collaboration is vital, both with team members and project stakeholders.
(Wrike, 2015).
Requirements Phase
James McGovern et.al (2003), during the requirements analysis phase of component-
requirements are defined. The functional requirements relate to the way the
nature. A requirement that states that a response must be returned to the consumer
construct a set of artifacts that constitute the requirements for the system.
36
The requirement phase is important for the development of the study which in
this phase enabled the researchers to avoid some possible risk that may occur on the
study, what was the study is going to be and purpose is going to fulfill. The
the present method used, and the researcher’s idea will produce a solution to the
problem. The researchers used the internet to learn about the system’s possible
content and to find potential applications related to the study that could help us in
To develop the Online Payment System for Philippine College of Science and
Table 4
Android 5.1.1
Microsoft Edge
Mozilla Firefox
Opera Mini
Brave
37
Design
software development life cycle. Design decisions are made based on the
requirements list you created during the definition process. One or more designs are
prototypes, and UML schemas are among the design phase products, depending on
The second phase of the agile methodology was the Design Phase. The system
is designed here. The key goals of this phase are to turn all of the requirements into
through specifications that cover all parts of the system, plan and analyze security
concerns, and get clearance to go on the development phase. The design phase was
utilized by the researchers to develop the proposed system’s numerous interfaces and
to tweak the adjustments that were made to the projected result. The researchers
The researchers created multiple user interface designs and chose the best fit for
the system, which was used in the researcher’s documentation. The documentation
assists the researchers in keeping track of the clients who have been met. This phase
38
was important to the development process it served as the researcher’s guideline for
the study.
Development
subcontractors are called in, a timetable is created supplies and tools are bought,
people are given instructions, and so on. When the implementation phase is ready to
begin, the development stage is over. For the parties who will implement the plan,
In this phase the researchers reviewed the backing and analyze what has to be
made to implement the properties and design of the proposed system. The researchers
begin to code, develop, and design to the features and functionalities of the system.
The researchers use the development phase to identify potential problems as early as
possible. The researchers test the functionality of the website and identify the errors to
lessen the problems in developing the system. The following software was used by the
researchers: HTML, CSS, PHP Laravel and Visual Studio Code. The working system
confirming that a firm’s quality requirements are being met. Managing the quality of
is the monitoring facet of the discipline. Quality Assurance is the fourth phase of the
agile methodology. This phase establishes and maintains set requirements for
increase customer confidence and a company’s credibility while also improving work
processes and efficiency, and it enables a company to better compete with others.
analyze, and identify the possible errors that may be encountered. The researchers test
and find possible errors and bugs and try to fix software testing and quality assurance.
The researchers used this phase to test the functional requirements of the Online
Deployment
According to study (2017), the deployment phase is the final phase of the
software development life cycle (SDLC) and puts the product into production. This
means that the product is ready to be used in real environment by all end users of the
product.
Deployment is the final phase of the agile methodology. In this phase, the
system is ready to be deployed. The researchers presented the Online Payment System
to the Philippine College of Science and Technology for release to the market. This
meant that the system is ready to use in real environment by all end users.
40
Figure 5
effective, reduces risk, enjoyable work environment and quality product allows room
for adjustments and can catch issues and bugs before they manifest.
Chapter V
Summary
payment option for the Philippine College of Science and Technology, Calasiao,
Pangasinan. In line with this, this research sought to answer the following specific
problems; What is the present payment method being utilized in the Philippine
College of Science and Technology, what are the problems encountered with the
present payment method, and What can be proposed to minimize the problems
encountered, and What are the features can be included in the design of the proposed
system?
system: a payment option for the Philippine College of Science and Technology.
Using a descriptive survey method to determine the factors that influence the online
payment system will give a better way for the students to pay their student fees.
Technology as the place where the study will be conducted. The target respondents
are the random college students, and accounting department staff from the said
The major instrument used in this study was an online survey questionnaire in
Findings
Based on the results gathered, the following findings are hereby presented:
42
1. The present system used for the payment method system in the accounting
2. The top three problems encountered in the present Payment Method System of the
the slow process of payment, some students don’t follow the first come first serve
4. The Proposed System is a web-based application which can be use to pay the
tuitions fees of the student using the e-wallet payment and bank transfer method,
Conclusions
Based on the results, the following are the conclusions of the study:
1. The Philippine College of Science and Technology accepts cash and cheque as
3. The features implemented in the Online Payment System would improve the
and Technology.
4. The students recognized the need for an Online Payment System to minimize the
problems encountered.
Recommendations
43
Based on the findings and conclusions, the researchers would recommend the
following:
1. The researchers recommend trying the proposed system to make the bill payment
2. The problems encountered by the respondents with the present payment system
must be tackled by the PhilCST management in order to give solutions regarding the
3. The researchers recommend the admin and assigned staff to understand how the
and web development seminars and training to enhance the students’ skills for their
chosen profession.
BIBLIOGRAPHY
Internet Sources
44
Bryman, A. & Bell, E. (2007). “Business Research Methods”, 2nd edition. Oxford
University Press. Saunders, M., Lewis, P. & Thornhill, A. (2012) “Research
Methods for Business Students” 6th edition, Pearson Education Limited. Ethical
Considerations.
https://research-methodology.net/research-methodology/ethical-considerations/
By Joe Devanesan. The Philippines’ new cashless culture is going back to school.
https://techwireasia.com/2020/08/the-philippines-new-cashless-culture-is-going-
back-to-school/
Edgard Hilario. “PH schools go cashless in the ‘new normal’ with the help of
PayMaya”
https://mb.com.ph/2020/07/30/ph-schools-go-cashless-in-the-new-normal-with-
the-help-of-paymaya/
Iman Vidya Kemal, Nofie (2016) Mobile payment system: theory and cases of
services modularity. PhD thesis, London School of Economics and Political
Science. Mobile payment system: theory and cases of services modularity
http://etheses.lse.ac.uk/3439/?fbclid=IwAR2AMvtV-54paPFuZ6Hr-
o79RBkk9rd0qWICEfzE4Wx-lWPi52079VfxkWY
Yan Xiao, Project Lead, Digital Trade, World Economic Forum, Martin
Chorzempa, Fellow, Peterson Institute for International Economics. How
digital payments can help countries cope with COVID-19, other pandemics:
Lessons from China.
https://www.weforum.org/agenda/2020/05/digital-payments-cash-and-covid-
19-pandemics/
46
APPENDICES
APPENDIX A
Letter to the Executive Vice-President
47
Sir:
Greetings!
We, the 4rth year BS Computer Science students of the Philippine College of
Science and Technology (PhilCST). As part of the requirements of the subject thesis,
we would like to request for a permission to conduct a study entitled “Online
Payment System: A payment option for Philippine College of Science and
Technology”. May we ask your good office to allow me to conduct and interview and
survey about the present payment system in the Accounting Department of PhilCST,
which we will use in developing an online payment system for our Institution.
Rest assured that whatever information gathered will be kept confidential.
Thank you, more power and Glory to God in the highest!
Very truly yours,
MANANGAN, CHRISTIAN
DE GUZMAN, JOSHUA C.
BAUTISTA, KEITH E.
CENDAÑA, SYDNEY
MUÑOZ, ERIKA M.
(Students of PhilCST)
Noted by:
Approved by:
APPENDIX B
Letter to the Vice President for Academic Affairs
48
Sir:
Greetings!
We, the 4rth year BS Computer Science students of the Philippine College of
Science and Technology (PhilCST). As part of the requirements of the subject thesis,
we would like to request for a permission to conduct a study entitled “Online
Payment System: A payment option for Philippine College of Science and
Technology”. May we ask your good office to allow us to conduct an interview and
survey about the present payment system in the Accounting Department of PhilCST,
which we will use in developing an online payment system for our Institution.
Rest assured that whatever information gathered will be kept confidential.
Thank you, more power and Glory to God in the highest!
Very truly yours,
MANANGAN, CHRISTIAN
DE GUZMAN, JOSHUA C.
BAUTISTA, KEITH E.
CENDAÑA, SYDNEY
MUÑOZ, ERIKA M.
(Students of PhilCST)
Noted by:
Approved by:
APPENDIX C
Letter to the Research Director and Graduate Studies
49
Ma’am:
Greetings!
We, the 4rth year BS Computer Science students of the Philippine College of
Science and Technology (PhilCST). As part of the requirements of the subject thesis,
we would like to request for a permission to conduct a study entitled “Online
Payment System: A payment option for Philippine College of Science and
Technology”. May we ask your good office to allow us to conduct an interview and
survey about the present payment system in the Accounting Department of PhilCST,
which we will use in developing an online payment system for our Institution.
Rest assured that whatever information gathered will be kept confidential.
Thank you, more power and Glory to God in the highest!
Very truly yours,
MANANGAN, CHRISTIAN
DE GUZMAN, JOSHUA C.
BAUTISTA, KEITH E.
CENDAÑA, SYDNEY
MUÑOZ, ERIKA M.
(Students of PhilCST)
Noted by:
Approved by:
APPENDIX D
Letter to the Dean
50
Ma’am:
Greetings!
We, the 4rth year BS Computer Science students of the Philippine College of
Science and Technology (PhilCST). As part of the requirements of the subject thesis,
we would like to request for a permission to conduct a study entitled “Online
Payment System: A payment option for Philippine College of Science and
Technology”. May we ask your good office to allow us to conduct an interview and
survey about the present payment system in the Accounting Department of PhilCST,
which we will use in developing an online payment system for our Institution.
Rest assured that whatever information gathered will be kept confidential.
Thank you, more power and Glory to God in the highest!
Very truly yours,
MANANGAN, CHRISTIAN
DE GUZMAN, JOSHUA C.
BAUTISTA, KEITH E.
CENDAÑA, SYDNEY
MUÑOZ, ERIKA M.
(Students of PhilCST)
Approved by:
APPENDIX E
Letter to the Respondents
51
Dear Respondents,
Greetings!
We, the 4rth year BS Computer Science students of the Philippine College of
Science and Technology (PhilCST). As part of the requirements of the subject thesis,
we would like to request for a permission to conduct a study entitled “Online
Payment System: A payment option for Philippine College of Science and
Technology”. The objective of the research study is to improve the payment system
of our school especially right now where everybody are in a pandemic situation where
people are coping up with the new normal and finding ways to prevent transmission
of the virus
Rest assured that whatever information gathered will be kept confidential.
Thank you, more power and Glory to God in the highest!
Very truly yours,
MANANGAN, CHRISTIAN
DE GUZMAN, JOSHUA C.
BAUTISTA, KEITH E.
CENDAÑA, SYDNEY
MUÑOZ, ERIKA M.
(Students of PhilCST)
Approved by:
APPENDIX F
Survey Questionnaire
52
Name(optional): ______________________________
Year Level: _________
Instruction: Listed below are the items that needed to answer for our research.
Kindly read each statement carefully and give your response by putting a check mark
(/) or encircle the answer that corresponds to your understanding.
1. What is the present payment method being utilized in Philippine College of
Science and Technology? (Please select each that is applicable)
a) Cash
b) Checks
c) Debit Cards
d) Credit Cards
e) Mobile Payments
f) Electronic Bank Transfers
2. What are the problems you’ve encountered in the current payment system of
Philippine College of Science and Technology? (Please select each that is
applicable)
a) Slow process of payment
b) Time consuming
c) Hassle (Irritating Inconvenience)
d) Long queues
e) Slow in receiving receipt and change
f) Poor Ventilation
g) Many students don’t follow the first come first serve rule
h) Payment area is too narrow and small
i) Some students don’t follow the social distancing rule
j) All of the Choices
3. What features do you like to include in the design of the proposed system?
(Please select each that is applicable)
a) Secured
b) Payment using E-Wallet (Gcash, Paymaya, Paypal, Coins.ph
c) Payment using Bank Transfer (BDO, PNB, ChinaBank, LandBank)
d) Track-able balance
e) SMS notification after transactions
f) Have a receipt included after your payment transaction.
APPENDIX G
53
Figure 6
Login Page
Table 5
Login Page
Figure 7
Registration Page
Table 6
Registration Page
Number Icon/Button Function/Description
1 Student no. Enter your student number.
2 Name Enter your full name.
3 Email Enter your email address.
Address
4 Password Enter your password.
5 Confirm Enter again your password.
Password
6 Course Enter your course.
7 Year Enter your year in college.
8 Phone Enter your phone number.
9 Register The register button allows the user to register an account
he/she made.
55
Figure 8
Dashboard
Table 7
Dashboard
Figure 9
Admin Page
Table 8
Admin Page
Figure 10
Create Payment Page
Table 9
Create Payment Page
Icon/Button Function/Description
1 Create payment The create payment button will allow the user/student to
pay.
2 Gcash/Grabpay Select payment type either GCash or GrabPay.
3 Amount Enter the desired amount to pay.
4 Submit The submit button will proceed to the Paymongo
authorization page.
Figure 11
Paymongo Test Payment Page
57
Table 10
Paymongo Test Payment Page
Figure 12
E-mailed Receipt
Table 11
E-mailed Receipt
Figure 13
Transaction Records
Table 12
Transaction Records
2 Type This column displays the payment method the user/s made.
3 Transaction This column also displays the other transactions id from
ID the payment method.
4 Amount This will display the amount that user/s pay earlier.
Figure 14
Paymongo Dashboard
Table 13
Paymongo Dashboard
CERTIFICATE
is certified to have been reviewed as to its compliance with the institutional format.
APPENDIX I
Documentation
62
63
CURRICULUM VITAE
64
BAUTISTA, KEITH E.
Baluyot, Bautista, Pangasinan
09677000639
[email protected]
_____________________________________________________________________
Objectives: To make use of my interpersonal skills to achieve goals of a company
that focuses on customer satisfaction and customer experience.
_____________________________________________________________________
PERSONAL INFORMATION
SEMINAR ATTENDED:
CERTIFICATE:
PERSONAL SKILLS:
● Programmer
● Encoder
● Photo Editor
● Computer Technician
Motto:
“There’s a fetus survival out there, You will be fine.”
66
MANANGAN, CHRISTIAN
Warey, Malasiqui, Pangasinan
09307626869
[email protected]
_____________________________________________________________________
Objectives: To secure a challenging position in a reputable organization to expand
my learning, knowledge, and skills.
_____________________________________________________________________
PERSONAL INFORMATION
SEMINAR ATTENDED:
CERTIFICATE:
PERSONAL SKILLS:
● Programmer
● Encoder
● Photo Editor
● Computer Technician
Motto:
“If our lives are already written, it would take a courageous man to change the script”
68
DE GUZMAN, JOSHUA C.
Brgy. Bakitiw, Malasiqui, Pangasinan
09458036357
[email protected]
_____________________________________________________________________
Objectives: To make use of my interpersonal skills to achieve goals of a company
that focuses on customer satisfaction and customer experience.
_____________________________________________________________________
PERSONAL INFORMATION
EDUCATIONAL ATTAINMENT
COLLEGE:
Bachelor of Science in Computer Science
Philippine College of Science and Technology
Old Nalsian, Calasiao, Pangasinan.
2018-Present
SEMINAR ATTENDED:
CERTIFICATE:
PERSONAL SKILLS:
● Programmer
● Encoder
● Photo Editor
● Computer Technician
MUNOZ, ERIKA M.
Gomez St., Dagupan City, Pangasinan
09508152467
[email protected]
_____________________________________________________________________
Objectives: To make use of my interpersonal skills to achieve goals of a company
that focuses on customer satisfaction and customer experience.
_____________________________________________________________________
PERSONAL INFORMATION
SEMINAR ATTENDED:
CERTIFICATE:
PERSONAL SKILLS:
● Programmer
● Encoder
● Photo Editor
● Computer Technician
Motto: “No matter how many times people try to criticize you, the best revenge is to
prove them wrong”
72
CENDANA, SYDNEY
Balococ East, Lingayen, Pangasinan
09516346249
[email protected]
_____________________________________________________________________
Objectives: To make use of my interpersonal skills to achieve goals of a company
that focuses on customer satisfaction and customer experience.
_____________________________________________________________________
PERSONAL INFORMATION
SEMINAR ATTENDED:
CERTIFICATE:
PERSONAL SKILLS:
● Programmer
● Encoder
● Photo Editor
● Computer Technician