“A STUDY ON E- PAYMENT METHODS AMONG COLLEGE

STUDENTS OFFERED BY ONLINE PAYMENT SERVICE

PROVIDERS”
ABSTRACT
Over the last few years, the payment systems used in business activities have been altered by
recent technological developments. Increasingly, more consumers use their mobile phones to
do their purchases. Currently, sales through smart phones are an indicator of the growth
potential that these new trade and payment methods have in the future society. In this chapter,
the authors carry out a theoretical review of the different payment systems, from the most
traditional ones to the new payment systems used on the Internet. They also analyze the
different security protocols that are currently operational, with the aim of improving
consumers' trust. In this literature review, the authors extract a few implications and
recommendations to management of E-PAYMENTS based businesses.
 CHAPTER I

INTRODUCTION
1. Introduction

E-payment system is increasingly becoming a mode of payment in today’s world. This

is due to its efficiency, convenience and timeliness. This system facilitates the
acceptance of electronic payment for online transactions. E- payment have become
popular due to the widespread use of the internet based shopping and banking.
Cashless payments for monetary transactions can be done through E-payment. India
has seen a phenomenal increase in the number of E-payment users. It helps in carrying
out transactions in a quick and easy way.

Despite the use of money as a medium for the exchange of goods and services,
E-payment has been a convenient mode of exchanging goods and services. E-payment
systems were not introduced to replace cash but as an alternative to cash. There are
many methods available for making online payment and students are also making
payment through e-payment rather than cash payments as it is easy to carry out
transactions online.

Students usually make mobile payments for e-payment as most of them are carrying
their mobile phones often and it is the most suitable mode for them to make payment.
The education system is also moving towards online payment and every transactions
is being carried out online. Many online payment modes are available which enables
simple and fast payments. This payment method is available for all devices (mobile
phones and computer), irrespective of the operating system and web browser. Google
pay, Amazon pay, Paytm and Phonepe are some of the popular mobile payments app
in India. The free apps allow you to send and receive money and also pay utilities bills
on the go.
Statement of the problem

Youth is shifting towards enthusiasm, energy, education, enjoyment. They should not
take enjoyment as first and rest of the things as last. Now a day’s most of the
students consider vital things as first and enjoyment as last due to awareness,
Technology up-date, Education and Socio-Cultural groups. This study has been
conducted in order to understand how the online payments have found a way in to the
world of youth. The youth is the future, therefore the decisions they make today
affects tomorrow.

The study titled “A study on online payment methods among college students with
special reference to PALAMURU UNIVERSITY ” is conducted to understand the
reachability of e-payment among students and its satisfaction level.

Scope of the study

The study is focused on use of online payment methods among PALAMURU

UNIVERSITY students. It is highly relevant topic in present scenario. Students with
e-payment apps set up on their mobile phones will present the phones to near field
communication enabled readers on campus to complete transactions. This study
mainly emphasized on college students, their use, acceptance and satisfaction.

Significance of the study

The traditional methods of payment have now been replaced by e-payment

mechanism because of its wide use. It is used in many areas like shopping, movie
ticket booking, fee payment, mobile recharging, bill payment etc. All these uses attract
students as their day to day activities gets more improved and
 a lot easier. A lot of technological advancements have been taking place in the field of
payment. So it is very useful to know about the new trends and advancements in
payment mechanism. It is also important that the young generation are aware about
these new trends. It is also necessary to study about different methods of E-payment
so that we can have an idea about E-payment system.

Objectives of the study

 To analyze the attitude of youngsters towards e-payment system.

 To understand the usage, acceptance and satisfaction level of e-payment among
students.
 To identify whether there is an ease of payment among the users.
 To analyze the various categories and potential uses of e-payment mechanism.

Research Design

Nature of the study

The study is descriptive as well as analytical in nature.

Nature of Data

Both primary and secondary data are collected for the purpose of the study.
 Sources of Data

1. Primary Data: It is the original data collected from the respondents. This was collected
through questionnaire.
2. Secondary Data: It includes both internal and external sources. Internal data are not
included in this project as it is the data that are available from the organization, while
external were magazines, textbooks from websites etc.

Sample Design

Nature of Population
The population is finite.
Sample Size
The sample size of the study is 60 respondents.
Sample Unit
Each and every students of PALAMURU UNIVERSITY.
Sample Method

Convenience sampling
Tools for Analysis

 Pre-structured questionnaire is used for data collection.

 Percentage and comparative analysis has been used.
 Tables, charts and diagrams are used for presentations.
Limitations of the study

 The sample size and spectrum of respondents is limited.

 Samples taken may be biased.
 The study is limited to PALAMURU UNIVERSITY students only.
 Due to COVID 19 pandemic, direct data collection was not possible.

CHAPTER II REVIEW
OF LITERATURE
 Introduction

Review of literature mainly focuses on previous studies conducted on online payment

methods among college students. This will help in avoiding duplication and also
expand the understanding of the business project. It helps to know the background of
our topic.
REVIEW OF LITERATURE:

3 (Mohammad Abdullah Mahfuz, 2016)Here author was examining the

influences of banking services adoption in Bangladesh. The primary data was
collected by 115 respondents with the help of structured questionnaire.
Collected data was analyzed by partial least squares (PLS) method.
4 (P. Chinnadurai, 2015) Author was highlighting the implication of
SERVQUAL in state bank of India. The primary data was collected by
structured questionnaire with the help of random survey. The SERVQUAL
method was used to data analysis.
5 (Mercy, 2014) author is examining the performance of E-Commerce and
customer satisfaction towards E-Commerce in Nigerian banks. The data
collected were analyzed using chi-square. E-Commerce provides more
flexible services to the customers and
improve profitability and increase the profit of the Nigerian banks.
6 (Shahneaz, 2013) The main purpose of this paper is a comparative analysis of
level of customer satisfaction towards services provided by public and private
sector banks. The primary data was collected by structured questionnaire with
the help of 500 respondents has been using convenient sampling method.
Finally, they concluded that more number of private sector bank customers are
satisfied than the public sector bank.
7 (Padhmanabhan,2008) The main objective of this paper was examining the
major factors responsible for internet banking based on respondents’ perception
on various internet applications. the primary data was collected by 61
respondents out of the 80 with the help of structured questionnaire. Collected
data was analyzed by SPSS.16 tool.
8 “A study of Demographics and customers satisfaction in internet banking” ,
Kumbhar and Vijay (2011)
Empirical Literature

Ahuja & Joshi (2018) have studied about the customer perception concerning Mobile
wallets. In this study they examined that the factors exploration technique is used to
classify the factors which influence customer opinion towards Mobile wallets. The
study has been conducted about the different types of mobile wallets in India. The
data is collected from both secondary data and primary data.

Singh & Gupta (2016) they have conducted a study to identify various factors
influence on the adoption of mobile wallet payment among customers. They
considered the various variables for the study are Convenience, Trust, Security, and
Adaptability which have an impact on the satisfaction of mobile wallet usage. The
study was conducted in the kurali city, District of Punjab. Person’s Correlation
Analysis was to investigate the relationship between the different basic varables of the
study. The study findings show that mobile wallets are considerd as the futures of
cash.

Meuthia (2015) the study has been investigated that empirically the
experiences of user’s satisfaction on e-money adoption in Indonesia. In this study the
trust was considered as an important factor for e-money adopt, and at the time of
promotes the system quality and participation. The data was collected from 117 e-
money respondents in Indonesia. The result shows that user’s satisfaction is
determined based on system quality and participation of users. The research proposed
that trust factors have high level followed by others stimulants variables. The study
concluded that trust and distrust were strongly influenced the level of user’s
satisfaction on e-money adoption in Indonesia.

Doan (2014) he conducted a study to understand consumer adoption on mobile

wallets in Finland area. This research was designed in a quantitative method using
questionnaire which was sent to potential respondents in Finland. The study measures
the market condition of mobile wallets users. The study findings reveal that the usage
of mobile wallet is only in the initial stage and respondents are showing positive
attitudes towards usage of mobile wallets. Research concluded that the trust factor
reveals the positive or negative impact on adoption of user, depending on the user
satisfaction and user’s situation.
Dustin Odom Odom et al (2014) in his comparative study of smartphone users
perception and preference towards mobile payment methods in the US and Korea, as
the smartphone adoption rate increases, Smartphone users pay more attention to
mobile payment. There are several options for mobile payment but there is no
dominate method. Proximity mobile payment is the newest form of mobile payment.
Security, cost, and convenience are three main factors Smartphone users keep in mind
when making a mobile payment. The paper investigated Smartphone users perceptions
and preferences toward mobile payment methods in Korea and the USA. Smartphone
users have a willingness to pay more for a secure mobile payment transaction, even
though Korean users have more experience in the mobile payment frequency. Among
the three factors, mobile security is the factor of strongest influence on mobile
payment frequency in both countries.

David Boldt et al (2011) in his survey conducted on payment methods and practices
among college students, the results of the survey that they developed was to introduce
students to these and other changes in payment technologies. The survey can be used
to encourage more discussion when history of money, types of money, or monetary
aggregates are introduced. Technological innovations have changed the way we pay
for goods and services. While cash and cheques are still popular, the degree to which
we use paper-based payment methods is steadily declining. Most notably, in the last
few years we have begun to rely heavily on electronic payment options including
credit and debit cards, online bill payments, and e-money. Near field communication
technology, such as cell phones, appears to be the next big step big step in this rapidly
changing filed.

Palaka et al. (2010) presented a model for peer to peer e-commerce transactions with
decentralized approach focusing on the reliability issues of centralized payment
systems offered by Internet e-commerce websites such as e-bay and Amazon. They
argued that a centralized architecture though more secure, was prone to disaster
amidst a single point of failure. It also posed problems of bandwidth thereby limiting
their scalability.

Cobb (2004) according to him the value of electronic payment was way beyond the
immediate convenience and safety of cards, contributing to a great extent to the
overall economic development.

Lee et al. (2004) in his study said that since digital money could trace double
spending, and double spending protects content by exposing the double spender’s
identity, digital cash was a fool proof way of guarding against illegal redistribution of
intellectual property and materials.

Humphery et al. (2001) in his research concluded that the introduction and use of
electronic payment instruments held the promise of broad benefit to both business and
consumers in the form of reduced costs, greater convenience and more secure, reliable
means of payment and settlement for a potentially vast range of goods and services
offered worldwide over the internet or other electronic networks.

THEORETICAL FRAMEWORK

Introduction E-payment

Electronic payment also known as e-payment is a system that permits online payment
between parties using an electronic substitute of a financial tender.

E-payment systems have become increasingly popular due to the widespread use of
the internet based shopping and banking. There are numerous different payment
systems available for online transactions. These include the traditional credit, debit,
and other cards also new technologies such as digital wallets, e- cash and mobile
payments.

Digital Payment
Digital payment has become one of the famous and modern technology which is
widely used in this current period. This is the best alternative to avoid any obstacle
regarding payments and all the other activities like the shopping, recharge, and other
wallet payments. Internet is a very important source of life in this modern era in order
to survive modernization along with digital payment is necessary. Digital payments
are now done through digital wallets also known as “e-wallet” that allows one party to
make to make electronic transactions with another party bartering digital currency
units for goods and services. There are mainly three types of digital wallets and they
are closed wallet, semi-closed wallet, and open wallet.

New Era in Digital Wallets

Amazon pay, Paytm, PhonePe and Google pay are digital wallet platforms and online
payment system developed by Amazon, Vijay Shekhar Sharma and Sameer Nigam
and by Google to power in-app and tap-to-pay purchases on mobile devices, enabling
users to make payments with Android phones, tablets or watches. To use these you
will need NFC- enabled Android device running Lollipop 5.0 or higher for in-store
purchases.
History

Amazon Pay: Amazon Pay is an online payments processing service that is owned by
Amazon, launched in 2007. Amazon Pay uses the consumer base of Amazon.com and
focuses on giving users the option to pay with their Amazon accounts on external
merchant websites. Amazon has pulled the curtains on its Flexible Payment Service
(FPS) and launched it in limited beta. FPS is not so much a consumer payment
solution with heavy marketing but more a payment platform that can be used by
developers to build payment solutions in the spirit of Amazon’s S3 storage product (e-
Commerce enabler).

It offers send and receive money using credit card, bank account, or Amazon
Payments balance transfer as payment methods. It also create “Payment Instructions”
to define conditions and constraints desired for a given transaction, and
programmatically obtain payment authorizations or “tokens” that represent these
Payment Instructions from customers. It also execute one-time, multiple, or recurring
payments on behalf of customers. Aggregate micro-transactions into a single large
transaction using Prepaid and Postpaid capabilities. It has also build payment
applications where you are neither the sender nor the recipient of funds. You can build
marketplace applications that enable the movement of money between two third parties.
We can also view account balances, transaction histories, and transaction details on the
Amazon Payments website. FPS has to be integrated into a shopping cart to be
available to buyers as a payment option and as such it does not compete against other
payment modes. Amazon is one of the strongest online brands with immediate trust
and millions of registered users that have probably successfully bought something on
Amazon without worry. As a payment platform, however, Amazon has taken a
leadership role with FPS. We are likely to see new business models emerge and niche
payment problems solved in particular micro-payments.

Paytm: Paytm was founded in August 2010 with an initial investment of $2 million by
its founder Vijay Sharma in Noida, a region adjacent to India’s capital New Delhi. It
started off as a prepaid mobile and DTH recharge platform, and later added data card,
postpaid mobile and landline bill payments in 2013.

By January 2014, the company had launched the Patym wallet, which the Indian
Railways and Uber added as a payment option. It launched into e-commerce with
online deals and bus ticketing. In 2015, it unveiled more use-cases like education fees,
metro recharges, electricity, gas, and water bill payments. It also started powering the
payment gateway for Indian Railways.

In 2016, Paytm launched movies, events, and amusement parks ticketing as well as
flight ticket bookings and Paytm QR. Later that year, it launched rail bookings and
gift cards.

Paytm’s registered user base grew from 11.8 million in August 2014 to 104 million in
August 2015. Its travel business crossed $500 million in annualized GMV run rate,
with 2 million tickets booked per month.

In 2017, Paytm became India’s first payment app to cross over 100 million app
downloads. The same year it launched Patym Gold, a product that allowed users to
buy as little as Rs1 of pure gold online. It also launched Paytm Payments Bank and
‘inbox’, a messaging platform with in-chat payments among other products. By 2018,
it started allowing merchants to track their payments and day-to-day settlements
instantly. This led its merchant base to grow to more than 7 million by March 2018.

The company launched two new wealth management products – Paytm Gold Savings
Plan and Gold Gifting to simplify long-term savings. In January 2018, Paytm entered
into a joint venture with Alibaba Group-owned gaming company AGTech Holdings to
launch Gamepind, a mobile gaming platform. Gamepind was later rebranded as Paytm
First Games in June 2019.

In March 2018, Paytm Money was setup with an investment of 9 crore to bring
investment and wealth management products for Indians. In March 2019, Paytm
launched a subscription based loyalty program called Paytm First.

In May 2019, Paytm partnered with Citibank to launch Paytm First credit card.

In July 2020, Tata Starbucks partnered with Paytm allowing its customers to order
food online during a coronavirus (COVID-19) pandemic.

PhonePe: FxMart received its license to operate on 26 August 2014. PhonePe was
incorporated in December 2015. In April 2016, the company was acquired by Flipkart.
And as a part of the Flipkart acquisition, the FxMart license was transferred to PhonPe
and it was rebranded as the PhonePe wallet. PhonepPe’s founder Sameer Nigam was
appointed as the CEO of the company.

In August 2016, the company partnered with Yes Bank to launch a UPI-based mobile
payment app, based on the government-backed UPI platform.

Within 3 months of launch, the app was downloaded by over 10 million users. In
2018, PhonePe also became the fastest Indian payment app to get a 50 million badge
on the Google play store. The PhonePe app overtook BHIM to emerge as the market
leader in UPI transactions in August 2017.
Google Pay: originally launched as Android Pay, the service was released at Google
2015. Android Pay was a successor to and built on the base established by Google
Wallet which was released in 2011. It also used technology from the carrier-backed
Soft card. Google had acquired its intellectual property in February 2015. At launch,
the service was compatible with 70% merchants.
Google Wallet still powered web-based Play Store purchases and some app-based
peer-to-peer payments, for instance in Gmail.
In 2016, Google began a public trial in Silicon Valley of a related mobile app called
Hands Free. In this system, the customer does not need to present a phone or card.
Instead a customer announces they wish to “pay with google” and give their initials to
the cashier, who verifies their identity with a photo previously uploaded to the system.
The customer’s phone will only authorize payment if its geographic location system
indicates it is near a participating store.

On September 18 2017, Google launched an UPI-based app Tez in India. On August

28 2018, Google rebranded Tez to Google Pay.

On January 8 2018, Google announced that Google Wallet would be merged into Android
pay, with the services as a whole rebranded as Google Pay. This merger extends the
platform into web-based payments integrated into other Google and third-party
services. The rebranding began to roll out as an update to the Android Pay app on
February 20, 2018. The app was given an updated design and now displays a
personalized list of nearby stores which support Google Pay.

On December 21 2018, Google Payment, obtained an e-money license in Lithuania –

the license will Google to process payments, issues money, and handle electronic
money wallets in the EU.
Advantages and Disadvantages of using E-payment

E-payment is something that allows people to pay for things through their phones,
rather than through a credit card or cash. Advantages and Disadvantages of the
application are listed below.
 Advantages

• Faster to pay for things

• Very secure

• Eliminates the need for some to carry around a wallet

• Easy to use

• Free to use.

Disadvantages

• Having virtual money source may encourage people to spend more than they
have.

• One would have to take his or her phone out more often to pay for things

• People are more likely to glance over and steal your pin number

• It’s not usable at every single store

• It doesn’t work with some credit cards.

 CHAPTER III
INDUSTRY PROFILE & COMPANY PROFILE

Evolution of banking in India:

A bank is a financial intermediary that accepts deposits and channels those

deposits into lending activities. They are the active players in financial market.
The essential role of a bank is to connect those who have capital with those who
seek capital. After the post economic liberalization and globalization, there has
been a significant impact on the banking industry. The first bank of India is
bank of Hindustan established in 1770. This bank was established at Calcutta
under European management. 2 June 1806-The bank of Calcutta was
established, it was renamed in 1809 as Bank of Bengal. 15 April 1840- Bank of
Bombay was established, 1 July 1843- Bank of madras was established. In 1921
all three banks were amalgamated to form of imperial bank of India with private
body, 1955 imperial bank of India was nationalized and renamed as state bank
of India, is oldest bank in India among all banks.

Evolution of E-payment modes:

History of the Card Payments System Over the last 50 years, credit, debit and
prepaid cards are as well as other advanced forms of E- payment have emerged
as a driving force behind the explosion of the global economy. The increased
ability to conduct commerce on a worldwide scale has brought economic
growth to almost every corner of the worldin 2004, for example, card payment
transactions worldwide totalled more than $12trillion. It has been estimated that
electronic payments. large number of which are made using payment cards –
save countries an average of at least one percent of GDP over the cost of paper-
based payments, such as cash and checks.

1946: Banker John Biggins introduces the first bank card, “Charg-It,” into his
Brooklyn neighbourhood. Whenever a customer charges a purchase at a local
merchant, the charge is forwarded to Biggins’ bank, which reimburses the
merchant and retrieves payment from the customer.
1980s:MasterCard leads the charge to globalize the use of payment cards by
expanding them into Asia/Pacific and Latin America. During this period, the
first purchase using an “ATM” card and a personal identification number (PIN)
at a point-of sale terminal is processed.
1983:Prepaid telephone cards are introduced by STMicroelectronics.
1987-1988: MasterCard continues its work to expand payment cards globally
by introducing the first payment cards in the People’s Republic of China and the
Soviet Union.
1988:The first nationwide PIN-debit provider is launched, and the first
signature debit transaction is processed.
1989:MasterCard begins laying the groundwork for the first truly global debit
system by expending the technology into Europe.
1996: Video-store chain Blockbuster introduces the first non-telephonic prepaid
gift card, in lieu of gift certificates.
1997: Businesses that employ large numbers of unbanked workers begin
offering payroll cards as an alternative to paper checks; these cards can be used
wherever credit or debit cards are accepted.
1990: MasterCard is the first to bring debit cards to Canada. As of 2005, the
nation has the highest per-capita use of debit cards in the world.

E-payment modes-
 NEFT
 RTGS
 Credit card  Debit card
 Smart card
 E-wallets
 Mobile wallets
 UPI app(SBI pay, union bank UPI app)
Aadhaar enabled payment system etc
 COMPANY PROFILE

HDFC HOUSING DEVELOPMENT FINANCE CORPORATION LTD

Housing Development Finance Corporation Limited , founded 1977 by Ravi

Maurya and Hasmukhbhai Parekh, is an IndianNBFC, focusing on home mortgages. HDFC's

distribution network spans 243 outlets that include 49 offices of HDFC's distribution

company, HDFC Sales Private Limited. In addition, HDFC covers over 90 locations through

its outreach programmes. HDFC's marketing efforts continue to be concentrated on

developing a stronger distribution network. Home loans are also Sharcket through HDFC

Sales, HDFC Bank Limited and other third party Direct Selling Agents (DSA).

HDFC Incorporated in 1977 with a share capital of Rs 10 Crores, HDFC has since

emerged as the largest residential mortgage finance institution in the country. The corporation

has had a series of share issues raising its capital to Rs. 119 Crores. The gross premium

income for the year ending March 31, 2007 stood at Rs. 2,856 Crores and new business

premium income at Rs. 1,624 Crores. The company has covered over 8,77,000 lives year

ending March 31, 2007.

HDFC operates through almost 450 locations throughout the country with its

corporate head quarters in Mumbai, India. HDFC also has an International Office in Dubai,

UAE with service associates in Kuwait, Oman and Qatar. HDFC is the largest housing

company in India for the last 27 years.

 SNAPSHOT-I

 Incorporated in 1977 as the first specialized Mortgage Company in India.

 Almost 90% of initial shareholding in the hands of domestic institutes and retail

investors. Current 77% of shares held by foreign institutional investors.

 Besides the core business of mortgage HDFC has evolved into a financial

conglomerate with holdings In:

HDFC
LTD

23.26%
72.26% 60%
HDFC
HDFC HDFC
BANK (inclusive
STANDARD ASSET
of warrants)
LIFE MANAGEMENT

 HDFC Standard Life insurance Company- HDFC holds 72.26 %.

 HDFC Asset Management Company – HDFC holds 60%
 HDFC Bank- HDFC holds 23.26%.
 Intel net Global (Business Process Outsourcing) – HDFC holds 50%.
 HDFC Chubb General Insurance Company – HDFC holds 74%.
SNAPSHOT-II
 Loan Approvals Rs. 805 billion.
(Up to Dec 2007) (US $ 18.30 bn.)
 Loan Disbursements Rs.669 billion
(Up to Dec. 2007) (US $ 15.20 bn)
 Housing Units financed 2.5 million.
 Distribution
 Offices 181
 Outreach Programs 90

HDFC Limited

Type Public (BSE: 500010)

Founded 1977
Headquarters Mumbai,India
Ravi Maurya
Key people
Hasmukhbhai Parekh
Industry Housing Finance
Revenue US$ 1.49 billion (2008)
Employees 1,029
Website www.hdfc.com
KEY EXECUTIVE HDFC HOUSING DEVELOPMENT FINANCE CORP LTD :-

Mr. Deepak S Parekh: - serves as Executive Chairman and Chief Executive Officer of the
Board of Housing Development Finance Corp. Ltd., (HDFC). He joined HDFC Limited in a
senior management position in 1978. He was inducted as a whole-time director of HDFC
Limited in 1985 and was appointed as its Executive Chairman in 1993. He is the Chief
Executive Officer of HDFC Limited. Mr. Parekh is a Fellow of the Institute of Chartered
Accountants (England & Wales).

Mr. K.mmistry: - The Managing Director of the Corporation. He has been employed with
the Corporation since 1981 and was the executive director of the Corporation since 1993. He
was appointed as the deputy managing director in 1999 and the Managing Director in 2000.
He is also a member of the Investors’ Grievance Committee of Directors.

Ms. Renu S. Karnad: - The Executive Director of the Corporation. She has been employed
with the Corporation since 1978 and was appointed as the Executive Director of the
Corporation in 2000. She is responsible for overseeing all aspects of lending operations of
HDFC.New Delhi.

BOARD OF DIRECTORS:-
 Mr. D S Parekh - Chairman Mr. D N Ghosh

Mr. Keshub Mahindra - Vice Chairman Dr. S A Dave

Ms. Renu S. Karnad - Executive Director Mr. S Venkitaramanan

Mr. K M Mistry - Managing Director Dr. Ram S Tarneja

Mr. Shirish B Patel Mr. N M Munjee

Mr. B S Mehta Mr. D M Satwalekar

GROUP COMPANIES:-
 HDFC Bank: World Class Indian Bank- among the top private banks in India.
 HDFC AMC: One of the top 3 AMCs in India- Preferred investment manager.
 Intel net Global: BPO services for international customers.
 CIBIL: Credit Information Bureau India Limited.
 HDFC Chubb: Upcoming Private companies in the field of General Insurance.
 HDFC Mutual Fund
 HDFC reality.com: Helps to search properties in all major cities in India
 HDFC securities
 HDFC Standard Life Insurance Company Ltd Aug, 2000

AWARDS AND ACHIEVEMENTS

Corporate Governance Rating

The bank was among the first four companies, which subjected itself to a Corporate
Governance and Value Creation (GVC) rating by the rating agency, The Credit Rating
Information Services of India Limited (CRISIL). The rating provides an independent
assessment of an entity's current performance and an expectation on its "balanced value
creation and corporate governance practices" in future. The bank has been assigned a
'CRISIL GVC Level 1' rating, which indicates that the bank's capability with respect to
wealth creation for all its stakeholders while adopting sound corporate governance practices
is the highest. We are aware that all these awards are mere milestones in the continuing,
never-ending journey of providing excellent service to our customers. We are confident,
however, that with your feedback and support, we will be able to maintain and improve our
services.
Credit Rating

HDFC Bank has its deposit programmes rated by two rating agencies - Credit Analysis &
Research Limited. (CARE) and Fitch Ratings India Private Limited. The bank's Fixed
Deposit programme has been rated 'CARE AAA (FD)' [Triple A] by CARE, which represents
instruments considered to be "of the best quality, carrying negligible investment risk". CARE
has also rated the bank's Certificate of Deposit (CD) programme "PR 1+" which represents
"superior capacity for repayment of short term promissory obligations". Fitch Ratings India
Pvt. Ltd. (100% subsidiary of Fitch Inc.) has assigned the "tAAA ( ind )" rating to the bank's
deposit programme, with the outlook on the rating as "stable". This rating indicates "highest
credit quality" where "protection factors are very high". HDFC Bank also has its long term
unsecured, subordinated (Tier II) Bonds of Rs.4 billion rated by CARE and Fitch Ratings
India Private Limited. CARE has assigned the rating of "CARE AAA" for the Tier II Bonds
while Fitch Ratings India Pvt. Ltd. has assigned the rating "AAA( ind )" with the outlook on
the rating as "stable". In each of the cases referred to above, the ratings awarded were the
highest assigned by the rating agency for those instruments.

2016
Best Banking Performer, India in 2016 by Global Brands Magazine Award.
Best Performing Branch in Microfinance among private sector banks by NABARD, 2016,
Award for Best Performance in Microfinance
KPMG study of India's Best Banks, Bank of the year & best digital banking initiative award
2016
Brand Z Rankings, Most Valued brand in India for third successive year
Finance Asia poll on Asia's Best Companies 2015, Best managed public company – India
J. P. Morgan Quality Recognition Award, Best in class straight-through processing rates
2018
Company of the year: The Economic Times Corporate Excellence Awards [citation needed]
Best Performing Private Bank in Total Aadhaar Generation & Update: [[Aadhaar|Aadhaar
Excellence Awards[citation needed]]
NPCI - National Payments Excellence Awards [citation needed]
2019
Best Bank: New Private Sector – FE Best Bank awards
Winner in Innovation and Inclusiveness in Priority Sector Lending – 11th Inclusive Finance
India Awards (IFI) 2019
Ranked 1st in 2019 BrandZ Top 75 Most Valuable Indian Brands HDFC Bank was featured
for the 6th consecutive year.
Among The Most Honored Company List, Institutional Investor All-Asia (ex-Japan)
Executive Team 2019 survey
India’s Best Bank, Euromoney Awards for Excellence 2019
Bank of the Year and Best Large Bank, Business Today – Money Today Financial Awards
2019
Best Bank in India 2019, by Global magazine FinanceAsia.
Ranked 60th in 2019 BrandZ Top 100 Most Valuable Global Brands HDFC Bank was
featured BrandZ Top 100 Most Valuable Global Brands 2019 for the 5th consecutive year.
The Bank's brand value has gone up from $20.87 billion in 2018 to $22.70 billion in 2019.
[citation needed]
Best Large Bank & Fastest Growing Large Bank in 2019, by Business World Magna Awards
India's leading private sector bank: Dun & Bradstreet BFSI Awards[citation needed]
2020
Best Bank in India: Euro money Awards
Best Bank in India: Finance Asia Country Awards[citation needed]
2021
Best bank in india: Finance Asia Country Awards[citation needed]
Best bank for SMEs: Asia money best bank awards[citation needed]
Best bank in india: [[Euromoney#The Euromoney Awards for Excellence| The Euro money
Awards for Excellence [citation needed]]]
Ranks No. 1 in Mass Affluent category: Euromoney Private Banking and Wealth
Management Survey
On 12 January 2022 HDFC BANK has been adjudged ' Best Private Bank in India' at the
Global Private Banking Awards 2021, Organised by Professional Wealth Management
(PWM)
2022
Best Bank In India: Euromoney Awards for Excellence 2022

MISSION
HDFC Bank's mission is to be a world class Indian bank. We have a two-fold objective: first,
to be the preferred provider of banking services for target retail and wholesale customer
segments. The second objective is to achieve healthy growth in profitability, consistent with
the bank's risk appetite.
 CHAPTER IV

DATA ANALYSIS AND

INTERPRETATION
Data Analysis and Interpretation

Data analysis is a process for obtaining raw data and converting it into information
useful for decision making by user.

Table 4.1: Showing Respondent’s Gender.

Gender No. of Respondents Percentage

Male 23 38%
Female 37 62%
Total 60 100%
Source: Primary data

The table and graph shows the gender classification of respondent 38% of
respondents are male and also seen that 62% of respondents are female.

Chart 4.1: Chart showing Respondent’s Gender.

38%

Male
Female

62%
Table 4.2: Table Showing Awareness about Functionality of E- wallets.

Rate of Awareness No. of Respondents Percentage

Aware 40 67%
Partially Aware 16 27%
Fully Aware 3 5%
Not Aware 1 1%
Total 60 100%
Source: Primary data

From the table and data, it shows the awareness level about the functionality of
E-wallets. Here 67% of the persons are aware about its functionality and 27% of
them are partially aware, 5% of them are fully aware, at last 1% are not at all
aware about E-wallets functionality.

Chart 4.2: Chart showing Rate of Awareness about Functionality of

E-wallets.
Fully Aware Not Aware
5% 1%

Partially Aware
27%

Aware
67%

Aware Partially Aware Fully Aware Not

Aware
Table 4.3: Table Showing Preference among E-wallets.

E-wallets No. of Respondents Percentage

Google Pay 50 83%
Phone Pay 5 8%
Paytm 4 7%
Amazon Pay 1 2%
Total 60 100%
Source: Primary data

In the Table and Figure it is understandable that 83% of respondents prefer

Google pay, 8% prefer Phone Pay, 7% prefer Paytm and the least preferred app
is Amazon Pay with 2%.

Chart 4.3: Chart Showing Preference among E-wallets.

4 2%

3 7%

2 8%

1 83%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Table 4.4: Table showing Source of Information about E-wallets.
Source of Information No. of Respondents Percentage
Friends 37 62%
Social Media 13 22%
Advertisements 9 15%
Magazine/Television 1 1%
Total 60 100%
Source: Primary data

From the table and figure more than half of the respondents got the information
about e-wallets from their friends 62%. Social Media has a role in 22% of
respondents, 15% from Advertisements and the remaining 1% got information
from Magazines/Television.

Chart 4.4: Chart Showing Source of Information about E-wallets.

70% 62%
60%
50%
40%
30%
22%
20%
15%
10%
0%
1%
Friends
Social Media
Advertisements
Magazine/Television
 Table 4.5: Table showing Use of E-wallets for Financial Transactions.

Useful or not No. of Respondents Percentage

Yes 55 92%
No 5 8%
Total 60 100%
Source: Primary data

From the data it is understandable that 92% of the respondent’s use E- wallets
for financial transactions and the remaining 8% do not use them for financial
transactions.

Chart 4.5: Chart showing Use of E-wallets for Financial Transactions.

8%

Yes
No

92%
Table 4.6: Table showing reason for use of E-wallets over other mode of
payment.

Reasons No. of Respondents Percentage

Ease of use 39 65%
Time saving 16 27%
Security 3 5%
Wide acceptability 2 3%
Total 60 100%
Source: Primary data

From the above data it is clear that people prefer something which is ease of
use. The data shows 27% looks for time saving, 5% looks for security and 3%
for wide acceptability respectively.

Chart 4.6: Chart showing reason for use of E-wallet over other modes of
payment.

Wide acceptability 3%
REASONS

Security 5%

Time saving 27%

Ease of use 65%

0% 10% 20% 30% 40% 50% 60% 70%

PERCENTAGE
Table 4.7: Table showing convenient device for using E-wallets.

Devices No. of Respondents Percentage

Smart phone 52 87%
Computer 1 1%
All of the above 7 12%
Total 60 100%
Source: Primary data

From the table and figure 87% of the respondents prefer smartphones in order to
use E-wallets while 12% prefer both smartphone and computer, only 1% prefer
computer alone in order to use E-wallets.

Chart 4.7: Chart showing convenient device for using E-wallets.

All of the above,

12%
Computer, 1%

Smart phone, 87%

Table 4.8: Table showing consideration of E-wallets against other methods.

Considerations No. of Respondents Percentage

Quick Transfer 46 77%
Alternate choice 8 13%
Exciting rewards 6 10%
More secure 0 0%
Total 60 100%
Source: Primary data

From the table and figure, it is understandable that 77% of respondents consider
E-wallets for quick transfer, 13% consider it as an alternate choice and 10% for
receiving exciting rewards.

Chart 4.8: Chart showing consideration of E-wallets against other payment

methods.

90%

80%
77%
70%

60%

50% Quick transfer

Alternate choice
40%
Exciting rewards
30%

20%
13%
10% 10%

0%
0 0.5 1 1.5 2 2.5 3
3.5
Table 4.9: Table showing purpose of using E-wallets.

Purpose No. of respondents Percentage

Money transfer 8 13%
Recharge 3 5%
Utility and Bill payment 0 0%
All of the above 49 82%
Total 60 100%
Source: Primary data

Both the table and figure makes us aware that most of the respondents use E-
wallets for all these uses mentioned above. E-wallet is an all in one wallet.

Chart 4.9: Chart showing purpose of using E-wallets.

90%
82%
80%
70%
60%
50%
40%
30%
20%
13%
10% 0% 5%
0%
Utility and
Bill
Recharge Money
transfer All of the
payment above
Table 4.10: Table showing things to keep in mind while using E- wallets.

Things to keep in mind No. of respondents Percentage

Rewards 27 45%
Cash back 15 25%
Premium offers 10 17%
Available discounts 8 13%
Total 60 100%
Source: Primary data

From the data, we can understand that 45% of the respondents looks for
rewards, 25% looks for cash back, 17% looks for premium offers and 13%
looks for discounts available which is the least of them.

Chart 4.10: Chart showing things to keep in mind while using E- wallet.

45%
40%
35%
30%
25% 45%
20%
15% 25%
10% 17%
13%
5%
0%
Rewards Cash back Premium offers Available
discounts
Table 4.11: Table showing E-wallets usage.

Times used No. of respondents Percentage

Only once 5 8%
5-10 times 15 25%
10-15 times 4 7%
More than 15 times 36 60%
Total 60 100%
Source: Primary data

The table and chart shows the times that the respondents have used E- wallets.
About 60% of them have used more than 15 times and the remaining have used
10-15times, 5-10 times. Every respondents have used E-wallets more than once.

Chart 4.11: Chart showing E-wallets usage.

70%

60%
60%

50%

40%

30%
25%

20%

8%
10% 7%

0%
more than 15 times 10-15 times 5-10 times only once
Table 4.12: Table showing response to how often do they use E- wallets.

Recurrence No. of Respondents Percentage

Daily 6 10%
Weekly 23 38%

Monthly 26 44%

Yearly 5 8%
Total 60 100%
Source: Primary data

In the table and chart about 44% of them use E-wallets monthly, 38% of them
use it weekly and 10% use it daily, at last 8% uses it once in a year.

Chart 4.12: Chart showing response to how often do they use E- wallets.

Yearly8%

Daily10%

Weekly

Monthly 38%

44%
0%
10%
20%
30%
40%
50%
Table 4.13: Table showing presence of obstacles while using E- wallets.

Yes or No No. of Respondents Percentage

Yes 36 60%

No 24 40%
Total 60 100%
Source: Primary data

From the above data, 40% of the respondents says that there is no obstacles
while the remaining 60% of them says there is an obstacle while using E-
wallets.

Chart 4.13: Chart showing presence of obstacles while using E- wallets.

40%

60%

yes no
Table 4.14: Table showing obstacles faced while using E-wallets.

Obstacles No. of Respondents Percentage

Security of mobile payment 23 38%
Too much time consuming to set up 8 13%
Involves danger of losing money 19 32%
Cannot be used for international transaction 10 17%
Total 60 100%
Source: Primary
data

The data shows us that 59% of the people sees that it cannot be used for
international transaction, 19% is confused with the security of mobile payment,
16% fear of losing money and 6% sees the setting up of E-wallets is time
consuming.

Chart 4.14: Chart showing obstacles faced while using E-wallets.

Security of mobile
payment
19%
Cannot be used for
international
transaction Too much time
59% consuming to set
up
6%

Involves danger of
losing money
16%
Table 4.15: Table showing E-wallet as a useful mode of payment.

Useful or Not No. of Respondents Percentage

Strongly disagree 1 2%
Disagree 3 5%
Neutral 12 20%
Agree 36 60%
Strongly agree 8 13%
Total 60 100%
Source: Primary data

From the table and figure it is understandable that 60% among the samples
agree that E-wallet is a useful mode of payment 13% strongly agree, 20% is in a
neutral feedback, 5% disagree and the remaining 2% strongly disagree.

Chart 4.15: Chart showing E-wallet as a useful mode of payment.

60%
60%
50%
40%
30% 20%
20% 13%
2% 5%
10%
0%
Strongly Disagree Neutral Agree Strongly
disagree agree
Table 4.16: Table showing attractive strategies of E-wallets.

Strategies No. of Respondents Percentage

Scratch card and cash back 23 39%
Diwali offer and Welcome 2021offer 5 8%
Chat option inside E-wallets 2 3%
All of the above 30 50%
Total 60 100%
Source: Primary data

From the data shown, 50% agrees that every options attract users, 39% thinks
scratch card and cashback is the main strategy, while 8% Diwali and welcome
offer and 3% thinks chat option inside E-wallets as the best strategy.

Chart 4.16: Chart showing attractive strategies of E-wallets.

60%

50%
50%

40%
39%

30%

20%

10%
8%
3%
0%
scratch card and cash back diwali offer and welcome chat option inside E- all of the above
2021 offer wallets
Table 4.17: Table showing whether E-wallets should be widely available in
India.

Available or Not No. of Respondents Percentage

Yes 43 72%
No 2 3%
Maybe 15 25%
Total 60 100%
Source: Primary data

The above data shows that 72% of the respondents in the sample population
prefers E-wallets to be widely available in India, 25% thinks maybe it should be
available and only 3% thinks that it shouldn’t be widely available in India.

Chart 4.17: Chart showing whether E-wallets should be widely available in

India.

25%

Yes
No
3%
Maybe

72%
Table 4.18: Table showing preference to continue using E-wallets.

Scale No. of Respondents Percentage

Very likely 20 33%
Likely 32 53%
Neutral 7 12%
Unlikely 0 0%
Very unlikely 1 2%
Total 60 100%
Source: Primary data

From the data it is clear that only 2% totally reject to continue using E- wallets,
12% of them seems neutral, 33% of the respondents very likely continue using
E-wallets and 53% likely to continue using E-wallets.

Chart 4.18: Chart showing preference of continue using E-wallets.

very unlikely

[PERCENTAGE

neutral 12%

likely 53%

very likely 33%

0% 10% 20% 30% 40% 50% 60%

Table 4.19: Table showing promotion of savings through E-wallets.

Promote or Not No. of Respondents Percentage

Yes, very much 10 17%
Up to a certain level 35 58%
Not at all 15 25%
Total 60 100%
Source: Primary data

The table and figure gives us an outline of whether E-wallets promote savings
or not. Here 58% of the respondents says that it promotes savings up to a certain
level, 25% says that it does not promote savings at all and 17% of the
respondents saves money using E-wallets.

Chart 4.19: Chart showing promotion of savings through E-wallets.

17%

Upto a certain level

Not at all
Yes, very much
25% 58%
Table 4.20: Table showing satisfaction with the security of their credentials.

Yes or No No. of Respondents Percentage

Yes 48 80%
No 12 20%
Total 60 100%
Source: Primary data

From the data it is clear that 80% of the respondents are satisfied with the
security of their credentials and the remaining 20% are not satisfied with the
security of their credentials.

Chart 4.20: Chart showing satisfaction with the security of their

credentials.

No
20%

Yes
80%
Table 4.21: Table showing whether the respondents will suggest E-wallets

to others.

Scale No. of Respondents Percentage

Yes 48 80%
No 1 2%
Maybe 11 18%
Total 60 100%
Source: Primary data

From the data it is clear that 80% of the respondents in the sample population
are interested in sharing the information about E-wallets to their friends and
others, 18% of them may or may not refer it to their friends and only 2% does
not like to refer about E-wallets to their friends and others.

Chart 4.21: Chart showing whether the respondents will suggest E-wallets

to others.

No
Maybe

Yes
Maybe
No

Yes
 CHAPTER V

FINDINGS, SUGGESTIONS AND

CONCLUSION
 CHAPTER V
FINDINGS, SUGGESTIONS AND CONCLUSION

Findings

 Gender wise classification of respondents revealed that majority are female compared
to the opposite gender.
 All the respondents are students and therefore general questions are avoided.
 On the rate of awareness about the functionality of E-wallets only a small portion of
them are not aware, majority are aware and the remaining portion are partially and
fully aware.
 From the study it is understandable that Google Pay have wide acceptability from the
others three E-wallets.
 Most of the respondents got the information about E-wallets from their friends, then
only social media, advertising and television/magazines also have a role.
 Each and every person who uses E-wallets has done financial transactions.
 In terms of E-wallets over other modes of payment some prefer E-wallets because of
its ease of use, some finds it is time saving and others prefer E-wallets because of its
security and wide acceptability.
 The study shows us that the best device for using E-wallets is smartphone about three-
fourth of them prefer smartphones and others prefer both smartphone and personal
computer. Therefore, the best device is smartphone.
 Another finding is that some people consider E-wallets because of its quick transfer,
some consider it as an alternative choice and some consider
E-wallets because of its exciting rewards and its security.
 Most of the E-wallets users use it for money transfer, recharge and utility and bill
payment. Very few people use it for any one of the above.
 The study makes us understand that users looks for rewards, cashback, premium offers
and discounts whenever they use E-wallets through their devices.
 The respondents have used E-wallets once in a while and most of them have used it
for more than 15 times , some of them have used it for 5-10 times and only a few of
them have used it for 10-15 times.
 It is understandable that majority of them uses it monthly and weekly and only a few
of them uses it daily and once in a year.
 About the obstacles in using E-wallets more than half of them says ‘Yes’ and the
remaining says ‘No’ even when they say ‘No’ they do have obstacles because in the
next question each and every person finds one as a hindrance while using E-wallets.
Some of them finds it not safe to financial transaction even though they find it safer
than other payment modes. Some of them are afraid of losing money through hackers,
others say that it cannot be used for international transactions and some say that too
much time is taken to set up.
 It is clear from the study that only a few of them has rated E-wallets below neutral that
means most of them are satisfied with the E-wallets services.
 People find E-wallets as a very useful mode of payment since half of the respondents
are attracted to all of the strategic weapons introduced by
E-wallets to attract users.
 The respondents support digital India as they support wide acceptability of E-wallets
all over India. They are interested in continuing using E- wallets.
 The respondents up to a certain level agree that it promote their savings and also they
are satisfied with the security of their credentials and also they would like to share
information with their friends who are not aware about this specific E-wallet service.
 Suggestions

 E-wallets have to put more effort on making their wallet even more attractive by
making it more trustworthy to users.
 In the study, whenever students use E-wallets they look for new features like premium
offers and discounts and therefore new features can be introduced among them and
more students will be attracted to E-wallets.
 Among the students most of them supports E-wallet as a place for saving and
therefore savings scheme should be improved among all the E- wallets.
 India supports digital marketing and this is to spread E-wallets useage among
shopkeepers so that people can use E-wallets anywhere and they wouldn’t need to
carry physical money with them.
 In order to make the transactions more safe, fast and flexible the connection of banks
with these E-wallets need to be improved a lot.
 After the birth of Google pay everybody has shifted their e-wallet to Google pay as
they have more features, offers and rewards than the other wallets mentioned and
therefore they have to improve their features inorder to become a successful wallet.
Conclusion

The study was conducted to examine the various online payment methods among
students. The study was focused on PALAMURU UNIVERSITY.

The E-payment or E-wallets adoption was much more than what we had anticipated at
our initial assumption. Many E-wallets like Paytm, Phonepe, Amazon Pay and Google
pay were introduced and got wide acceptability. Everyone who uses E-wallets are
satisfied with their services. From the data collected it is clear that none of them were
unsatisfied with E-wallets, also people find it as more secure than its competitors. But
still many others prefer direct banking transactions due to fear of losing money, safety
issues and also due to lack of knowledge about internet. This study was focused on
college students and therefore their response does not equalize to the response of elder
generations. The study makes us understand that today’s generation is much more up
to date to innovations and technologies as everything is on their finger tip. Therefore,
E-wallets has to make use of this to make more awareness about the usability of the
applications to those people who are illiterate about the technology and internet which
in turn leads India to a cashless future.
BIBLIOGRAPHY
 Books

o W Schropfer, D., n.d. The Smart Phone Wallet: Understanding the Disruption Ahead.
o Darren Davis, J., n.d. Near Field Communication: The Digital Wallet eBook.
Journals

o Hamid, N. R. and Cheng, A. W. 2013. A risk perception analysis on the use of

electronic payment systems by young adult. WSEAS Transactions on Information
Science and Application, 1 (10); 26-33.
o Roy, S. 2014. Determinants of customers’ Acceptance of Electronic payment
system in Indian banking sector. Scientific & Engineering Research, 5 (1):6.
o Solomon. 2012. Perception and Attitude towards e – Payment System Among
University Students. Techno Learn: An International Journal of Educational
Technology, 2: 7-17.
o Manoharan B (2007), “Indian e-Payment System and Its performance” , Professional
Banker, Vol. 7, No. 3, pp. 61-69.
o Hsiao-Cheng Y., Kuo-Hua H., & Pei-jen K. (2002). Electronic payment systems: An
Analysis And Comparison of Types. Technology in Society 24, 331-347.
Websites

o https://shodganga.inflibnet.in
o https://en.wikipedia.org/wiki/Google Pay
o https://en.m.wikipedia.org/wiki/Digital wallet
o https://www.researchgate.net/
o https://www.academia.edu/
ANNEXURE
 Questionnaire

1. Name :
2. Age :
3. Gender of the respondent?
a) Female b) Male c) others
4. Are you aware regarding the functionality of e-wallets?
a) Aware b) Fully aware c) Partially aware d) Not aware
5. Which e-wallet do you prefer the most?
a) Amazon Pay b) Google Pay c) Paytm d) Phonepe
6. From where did you get the information about e-wallets?
a) Social media b) Friends c) Advertisements
d) Magazine/Television

7. Do you use e-wallets for financial transactions?

a) Yes b) No
8. Why do you use e-wallets over other modes of payment?
a) Time saving b) Ease of use c) Security
d) Wide acceptability

9. Which device is most convenient for making the payment via e-wallets?
a) Smart phone b) Laptop c) Computer
d) All of the above

10. How do you consider e-wallets against other sort of payment methods?
a) Quick transfer b) Exciting rewards c) More secure
d) Alternate choice

11. What is your purpose of using e-wallets?

a) Money transfer b) Recharge c) Utility and Bill payment
d) All of the above

12. What do you keep in mind while using e-wallets?

a) Available discounts b) Premium offers c) Cash back
d) Rewards
13. How many times have you used e-wallets?
a) Only once b) 5-10 times c) 10-15 times
d) More than 15 times

14. How would you rate e-wallets according to usability?

a) Very satisfied b) Satisfied c) Neutral
d) Unsatisfied e) Very unsatisfied

15. How often do you use e-wallets?

a) Daily b) Weekly c) Monthly d) Yearly

16. Are there any obstacles while using e-wallets?

a) Yes b) No

17. What are the obstacles you face while using e-wallets?

a) Security of mobile payment

b) Too much time consuming to set up

c) Involves danger of losing money

d) Cannot be used for international transaction

18. Is e-wallets services useful mode of payment?

a) Strongly disagree b) Disagree c) Agree

d) Strongly agree

19. Among the following, which one do you think is a strategic weapon of e-

wallets to attract users?

a) Scratch card and cash back

b) Diwali offer and welcome 2021 offer

c) Chat option inside e-wallets

d) All of the above

20. Do you think e-wallets should be widely available in India?

a) Yes b) No c) Maybe

21. Would you like to continue using E-wallets?

a) Very likely b) Likely c) Neutral d) Unlikely

e) Very unlikely

22. Does e-wallets promote your savings?

a) Yes, very much b) Upto a certain level c) Not at all

23. Are you satisfied with the security of your credentials?

a) Yes b) No

24. Would you like to refer your friend to use e-wallets?

a) Yes b) No c) Maybe