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    Non Residential A

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    api-26946427
    This document summarizes the results of a consumer satisfaction survey conducted by VECO regarding their non-residential services. Over 200 respondents participated in the survey across different locations in Cebu. The survey gathered feedback on various aspects of VECO's customer service like wait times, responsiveness of customer service representatives, quality of service and maintenance, billing and payment processes, and areas for improvement. In general, the survey found room for improvement in reducing wait times, providing more accurate estimates, and enhancing overall customer service and maintenance quality.

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    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd

    Non Residential A

    Uploaded by

    api-26946427
    14 views35 pages
    This document summarizes the results of a consumer satisfaction survey conducted by VECO regarding their non-residential services. Over 200 respondents participated in the survey across different locations in Cebu. The survey gathered feedback on various aspects of VECO's customer service like wait times, responsiveness of customer service representatives, quality of service and maintenance, billing and payment processes, and areas for improvement. In general, the survey found room for improvement in reducing wait times, providing more accurate estimates, and enhancing overall customer service and maintenance quality.

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    Non Residential a

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    This document summarizes the results of a consumer satisfaction survey conducted by VECO regarding their non-residential services. Over 200 respondents participated in the survey across different locations in Cebu. The survey gathered feedback on various aspects of VECO's customer service like wait times, responsiveness of customer service representatives, quality of service and maintenance, billing and payment processes, and areas for improvement. In general, the survey found room for improvement in reducing wait times, providing more accurate estimates, and enhancing overall customer service and maintenance quality.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Download as xls, pdf, or txt
    14 views35 pages

    Non Residential A

    Uploaded by

    api-26946427
    This document summarizes the results of a consumer satisfaction survey conducted by VECO regarding their non-residential services. Over 200 respondents participated in the survey across different locations in Cebu. The survey gathered feedback on various aspects of VECO's customer service like wait times, responsiveness of customer service representatives, quality of service and maintenance, billing and payment processes, and areas for improvement. In general, the survey found room for improvement in reducing wait times, providing more accurate estimates, and enhancing overall customer service and maintenance quality.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Download as xls, pdf, or txt
    of 35

    VECO Consumer Satisfaction Survey

    APPLICATION - NON RESIDENTIAL Q# 1 2 2.a 2.b 3 4 5


    Variable # 1 2 3 4 5 6 7 8
    Variable ID location ap_csrno csr_atnd csr_w8 rsnr_w8 csr_cour info_adq csr_help

    1 - Less than 5
    Answers 1 - Cebu Proper 1 - One 1 - Yes mins 1 - Yes 1 - Yes 1 - Yes 1 - Very helpful

    2 - Mandaue
    City 2 - Two 2 - No 2 - 5 to 8 mins 2 - No 2 - No 2 - No 2 - Helpful

    3 - Consolacion 3 - Not 3 - Not helpful at


    to Liloan 3 - 3 or more 3 - 9 to 12 mins Applicable all
    4 - 13 mins or
    4 - Talisay City more
    5 - Minglanilla to 5 - Not
    San Fernando Applicable
    6 - Cebu City's
    Mountain
    Barangays

    Resp Field
    No. Researcher Leader Area

    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20

    Page 1 of 35
    21
    22
    23
    24
    25
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    27
    28
    29
    30
    31
    32
    33
    34
    35
    36
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    44
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    49
    50
    51
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    53
    54
    55
    56
    57
    58
    59

    Page 2 of 35
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    61
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    85
    86
    87
    88
    89
    90
    91
    92
    93
    94
    95
    96
    97
    98

    Page 3 of 35
    99
    100
    101
    102
    103
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    105
    106
    107
    108
    109
    110
    111
    112
    113
    114
    115
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    122
    123
    124
    125
    126
    127
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    129
    130
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    132
    133
    134
    135
    136
    137

    Page 4 of 35
    138
    139
    140
    141
    142
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    144
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    146
    147
    148
    149
    150
    151
    152
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    154
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    161
    162
    163
    164
    165
    166
    167
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    171
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    176

    Page 5 of 35
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    199
    200

    Page 6 of 35
    6 6.1 7 8 9.1 9.2 9.3 9.4 10 10.1 11
    9 10 11 12 13 14 15 16 17 18 19
    est_long rsn_dlay estw8_ok how_desg amt_load amt_pole amt_trns amt_labr inst_lng dlay_rsn mtr_w8ok

    1 - Simple and 1 - Strongly 1 - Strongly 1 - Strongly 1 - Strongly


    1 - Same day 1 - Yes easy to follow Disagree Disagree Disagree Disagree 1 - Same day 1 - Yes
    2- Complicated
    2 - After 1 to 2 and hard to 2 - After 1 to 2
    days 2 - No follow 2 - Disagree 2 - Disagree 2 - Disagree 2 - Disagree days 2 - No

    3 - After 3 to 3 - After 3 to 5
    4days 3 - Agree 3 - Agree 3 - Agree 3 - Agree days
    4 - 5 days or 4 - Strongly 4 - Strongly 4 - Strongly 4 - Strongly 4 - 6 days or
    more Agree Agree Agree Agree more

    Open-ended Open-ended

    Page 7 of 35
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    Page 12 of 35
    12 13.1 13.2 13.3 13.4 14 15.1 15.1.2 15.2 15.2.1 15.2.2 OA Perf1 OA Perf2.1 OA Perf2.1
    20 21 22 23 24 25 26 27 28 29 30 31 32 33
    how_apln mtr_fren mtr_fast mtr_proa mtr_prof mtr_serv ask_mtr gave_mtr ofr_mtr mtr_what acep_mtr apl_rate com_mcwd com_pldt

    1 - Simple and
    easy to follow 1 - Poor 1 - Poor 1 - Poor 1 - Poor 1 - Yes 1 - In Cash 1 - Yes 1 - Yes 1 - In Cash 1 - Yes 1 - Poor 1 - Worse 1 - Worse

    2 - Below
    2 = Just right 2 - Fair 2 - Fair 2 - Fair 2 - Fair 2 - No 2 - In Kind 2 - No 2 - No 2 - In Kind 2 - No Average 2 - Same 2 - Same
    3- Complicated
    and hard to 3 - Not 3 - Not 3 - Not 3 - Not
    follow 3 - Average 3 - Average 3 - Average 3 - Average Applicable Applicable Applicable Applicable 3 - Average 3 - Better 3 - Better

    4 - Good 4 - Good 4 - Good 4 - Good 4 - Better 4 - Much Better 4 - Much Better


    5 - Not 5 - Not
    5 - Excellent 5 - Excellent 5 - Excellent 5 - Excellent 5 - Much Better Applicable Applicable

    Page 13 of 35
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    OA Perf3 Gen_Imp1 Gen_Imp2 Gen_Imp3 Gen_Imp3.1 Gen_Imp4 Gen_Imp4.1
    34 35 36 37 38 39 40
    sugestn impresd turn_off improve ways_imp kno_ownr owner

    1 - Yes 1 - Yes

    2 - No 2 - No

    Open-ended Open-ended Open-ended Open-ended Open-ended

    Page 19 of 35
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    Gen_Imp5 Resp1 Resp2 Resp3 Resp4
    41 42 43 44 45
    sug_impr cust_nam acnt_no respondent tel_no

    Open-ended

    Page 25 of 35
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    Q#
    Variable #

    Variable ID

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