Professional Communication Unit 2
Professional Communication Unit 2
Professional Communication Unit 2
Skimming and scanning are reading techniques that use rapid eye movement and keywords to
move quickly through text for slightly different purposes. Skimming is reading rapidly in order
to get a general overview of the material. Scanning is reading rapidly in order to find specific
facts. While skimming tells you what general information is within a section, scanning helps you
locate a particular fact. Skimming is like snorkeling, and scanning is more like pearl diving.
Use skimming in previewing (reading before you read), reviewing (reading after you read),
determining the main idea from a long selection you don't wish to read, or when trying to find
source material for a research paper.
Use scanning in research to find particular facts, to study fact-heavy topics, and to answer
questions requiring factual support.
Use skimming to overview your textbook chapters or to review for a test. Use skimming to
decide if you need to read something at all, for example during the preliminary research for a
paper. Skimming can tell you enough about the general idea and tone of the material, as well as
its gross similarity or difference from other sources, to know if you need to read it at all.
To skim, prepare yourself to move rapidly through the pages. You will not read every word; you
will pay special attention to typographical cues-headings, boldface and italic type, indenting,
bulleted and numbered lists. You will be alert for key words and phrases, the names of people
and places, dates, nouns, and unfamiliar words. In general follow these steps:
1. Read the table of contents or chapter overview to learn the main divisions of ideas.
2. Glance through the main headings in each chapter just to see a word or two. Read
the headings of charts and tables.
3. Read the entire introductory paragraph and then the first and last sentence only of each
following paragraph. For each paragraph, read only the first few words of each sentence or to
locate the main idea.
4. Stop and quickly read the sentences containing keywords indicated in boldface or italics.
5. When you think you have found something significant, stop to read the entire sentence to
make sure. Then go on the same way. Resist the temptation to stop to read details you don't
need.
6. Read chapter summaries when provided.
If you cannot complete all the steps above, compromise: read only the chapter overviews and
summaries, for example, or the summaries and all the boldfaced keywords. When you skim, you
take a calculated risk that you may miss something. For instance, the main ideas of paragraphs
are not always found in the first or last sentences (although in many textbooks they are). Ideas
you miss you may pick up in a chapter overview or summary.
Good skimmers do not skim everything at the same rate or give equal attention to everything.
While skimming is always faster than your normal reading speed, you should slow down in the
following situations:
Facts may be buried within long text passages that have relatively little else to do with your topic
or claim. Skim this material first to decide if it is likely to contain the facts you need. Don't
forget to scan tables of contents, summaries, indexes, headings, and typographical cues. To make
sense of lists and tables, skim them first to understand how they are organized: alphabetical,
chronological, or most-to-least, for example. If after skimming you decide the material will be
useful, go ahead and scan:
1. Know what you're looking for. Decide on a few key words or phrases–search terms, if you
will. You will be a flesh-and-blood search engine.
2. Look for only one keyword at a time. If you use multiple keywords, do multiple scans.
3. Let your eyes float rapidly down the page until you find the word or phrase you want.
4. When your eye catches one of your keywords, read the surrounding material carefully.
1. Read each question completely before starting to scan. Choose your keywords from the
question itself.
2. Look for answers to only one question at a time. Scan separately for each question.
3. When you locate a keyword, read the surrounding text carefully to see if it is relevant.
4. Re-read the question to determine if the answer you found answers this question.
Scanning is a technique that requires concentration and can be surprisingly tiring. You may have
to practice at not allowing your attention to wander. Choose a time and place that you know
works for you and dive in.
COMPREHENSION
To be a good reader or listener one must know the language well. Knowing the language well is
achieved by learning grammar, spellings, pronunciation, different parts of speech and the various
nuances of the language. It is said that practice makes perfect and the best way to learn is
through reading and listening carefully.
FACTUAL COMPREHENSION
Reading comprehension may be classified into several types depending upon what is being
written. One of the types is factual writing. In factual writing there is very little scope for diverse
interpretation and the writer writes what is factually there. Many news stories are factual writing
and are printed in newspapers and reach hundreds or thousands of readers. Learning to
comprehend factual writing is very useful in daily life, especially when it is related to
information that affects your, such as tax information, legal issues and news stories.
INFERENTIAL COMPREHENSION
Inferential comprehension is the ability to process written information and understand the
underlying meaning of the text. This information is then used to infer or determine deeper
meaning that is not explicitly stated. Inferential comprehension requires readers to:
• combine ideas
• draw conclusions
• be critical
• form opinions
Inferences are the conclusions we draw based on what one already knows and judgments we
make based on given information. This strategy helps students make connections between their
personal experiences and their comprehension of a text. Rather than stopping students during the
reading process to comment on specific points, this strategy focuses on their thinking and how
new information reshapes their prior knowledge. Inferential reading can be taught using a variety
of reading material beyond assigned textbooks (i.e. cartoons and bumper stickers can be used as
a way to help students think about what authors imply). As students develop inferential reading
skills they learn to:
Predicting is an important reading strategy. It allows students to use information from the text,
such as titles, headings, pictures and diagrams to anticipate what will happen in the story (Bailey,
2015). When making predictions, students envision what will come next in the text, based on
their prior knowledge. Predicting encourages children to actively think ahead and ask
questions. It also allows students to understand the story better, make connections to what they
are reading, and interact with the text.
Making predictions is also a valuable strategy to improve reading comprehension. Students are
able to make predictions about a story, based on what they have already heard, read, or seen.
This in turn, will allow students to become actively involved in the reading process. To
determine if their predictions are correct, students should be required to reread portions of the
text to recall facts about the characters or events within the story. Picture walks can serve as a
tool to organize information within a story, which can also increase a child’s comprehension.
During a picture walk, students are able to activate their prior knowledge and connect the visual
images in the story to their own personal experiences.
Students can also use a graphic organizer to predict the outcome of a story. They can do this by
identifying clues within the text to predict how characters will behave and how significant
problems in the story will be solved. When using a graphic organizer, students are able to stay
fully engaged in the story as they capture their thoughts in a logical way. It is important for
teachers to encourage children to record clues that either support or deny their predictions.
Teachers can also allow students to revise their predictions in order to reflect on the clues that
are found within the text.
Making predictions encourages readers to use critical thinking and problem solving
skills. Readers are given the opportunity to reflect and evaluate the text, thus extracting deeper
meaning and comprehension skills. Students will also be more interested in the reading material
when they connect their prior knowledge with the new information that is being learned.
Technical writers are experts at determining topic organization, tone, flow, and verbiage when it
comes to documentation. However, one component that is often overlooked or shied away from
is balancing visuals and text in technical documentation. This article is intended to provide a
deeper understanding into how technical writers – not graphic designers – can use visuals to
enhance their work and help them to develop highly effective documentation by addressing the
following questions:
• How should you determine when visuals – graphics, illustrations, drawings, plots, or
screenshots – are necessary?
• What considerations should you think about when editing visuals and adding labels?
• How do you mitigate the risk of misinterpretation when connecting text to visuals?
Visuals can help readers quickly understand complex concepts and processes, and form part of
your documentation strategy. They allow readers to visualize relationships and events, whereas
the same information in text can be more difficult to grasp. They also give readers’ eyes a break
when reading text, and can help invigorate interest in lengthy content that can, at first look, feel
quite daunting.
For example, when writing procedural documentation you often spend time thinking of the most
efficient and clear way to describe an action. Once that is written, the user must then read the text
and fully visualize what they need to do to successfully follow that step. Some steps may be very
simple and an associated graphic would not have much impact or be of any help in gaining
clarity. However, more complex steps may benefit from a graphic to help enhance the reader’s
understanding.
Complex steps that involve multiple actions or visual identification of any parts or components
can be clarified by a labeled graphic. For example, an image of how to install “part A” to secure
“part B” to “part C” will show the reader how the parts need to be assembled in a secure fashion
with minimal room for misinterpretation. Alternatively, if the reader needs to identify “vial 3”
from “vial 4,” a picture showing the differences between the vials will allow the reader to
quickly identify which vial needs to be used.
These more complex actions can be very difficult to visualize without an example, and so the
image guides the reader what to look for or do specifically. In turn, this allows the reader to
quickly understand and complete the procedure in shorter time frames. This naturally leads to
happier readers.
Screenshots can also provide readers with easy direction when text may take too long to describe
visual content. For example, a screenshot showing where on the website a user can change
account settings can often be accompanied just by simple, concise text: “click on the dropdown
menu circled in red in the screenshot below and select account settings.” This is far more
efficient than describing how to locate the dropdown menu on the web page only in text.
Plots and other graphical representations of data are also particularly important and useful in the
proper context. Oftentimes, report documentation that discusses data or results could include the
associated plots to allow the reader to quickly and easily recognize trends and interesting results.
No board member wants to spend hours reading data points when the information could have
been summarized in graphical form.
complex information in a more understandable and clear way for the readers. Graphics can be
visuals, images or designs that are used to inform, explain, or illustrate. Nowadays graphic
elements require a lot of attention as they can be interpreted the wrong way. Here are some tips to
• Avoid senseless graphics. First of all, you should remember that graphic elements are meant
to explain information, but not to decorate the document. Elements with no meaningfulness
are useless for the readers. You should avoid content-free graphics.
• Make sure you are using legible graphics only. If a reader barely understands how to deal
with your graphics — it ruins the idea of clarity and simplicity of the text.
• Use graphics of high quality only. Poorly designed graphics look unprofessional and careless.
Your documentation should be attractive and appealing to your readers showing that you
• Use simple graphics. Simplicity is the key to efficient documentation. Your graphics should
be easy to read and understandable from the first glance. Thus there are standard symbols
created by the International Organization for Standardization. If they are appropriate in your
document you can use them.
• Mind the color of your graphics. Often, they are black-and-white or grey-and-white. But if
you are willing to use some other color — be sure your readers will interpret it correctly.
Let`s say in some cultures the red color may be interpreted as a danger and in other
cultures as prosperity. One more aspect of the color choice in graphics is accessibility. It is
highly important as your readers may have visual impairments. You should check
carefully which color combinations and contrast suit all categories of readers.
• Pay attention to the order of your graphics and their placement in general. In some
countries, the audience will read them from left to right. In others — vice versa.
• Use only neutral graphics. You should avoid nudity or things that are considered to be