Information

HiPath 3000/5000 V8
HiPath 3000/5000 – the innovative communications solution in
small and medium enterprises

Communication for the open minded

Siemens Enterprise Communications

www.siemens.com/open
Quality
HiPath 3000 is a powerful, reliable communication platform for every sector of industry.
It combines the same range of functions as traditional telephony with the latest UC com-
munication solutions in a single, flexible and cost-saving configuration. As a modular
communication platform, HiPath 3000 is able to satisfy the requirements of companies
with stringent demands. It is a flexible and scalable solution that can be combined with
an incredibly broad range of applications and features and coordinated with the individ-
ual requirements of your company.
HiPath 3000 is an innovative and flexible
convergence platform that perfectly adapts
tact. All these factors combine to make
telephony not only easier to use, but also
Lower costs
communications to the company structure more efficient. Consolidating voice and data communica-
in small and medium-sized businesses. tion in an IP-based network not only en-
Whether your aim is to enhance growth or
seamlessly integrate branch offices or mo-
Internet telephony ables the deployment of applications that
decrease company call charges and hard-
bile staff, the three expansion stages of the Nowadays, there are more network provid- ware costs, it may also increase productivi-
HiPath 3000 family are the perfect solution ers offering telephony services than ever ty. A separate voice network no longer
for optimizing costs and business process- before. As the "de facto" standard for Inter- needs to be installed and maintained, re-
es. net telephony, SIP induces Internet telepho- sulting in decreased outlay for administra-
HiPath 5000 Real Time Services Manager ny service providers (ITSP) to provide tion and maintenance for systems and
supports optimized HiPath network admin- attractive applications and business mod- applications, as these tasks are now central-
istration for up to 32 nodes and 1,000 sta- els. ized. In addition, existing Internet connec-
tions. It also provides real time services and With its SIP interfaces, HiPath 3000 helps to tions can be optimized for calls to the public
features on a network-wide and cross-sys- converge network services and to drastical- telephone network, thereby reducing the
tem basis. ly cut communication costs. HiPath 3000 al- costs for separate ISDN lines.
HiPath 3000 is a secure, reliable communi- ready supports new SIP options, including
cations system with high failure tolerance. SIP phones or user and system connections
for Internet telephony.
Flexible configuration
The system is ideal for both packet-switched
(LAN/WAN) and line-switched (ISDN) envi- With Virtual Private Networks (VPN) and au- The concept "one wire to the desk" allows
ronments, or a mixture of the two. This thentication applications, you can shape additional telephones to be connected via
guarantees gradual migration on both the your company securely for the future with an existing LAN cable. Integrated mini-
network side and user side. The flexibility of HiPath 3000, without any compromises in switches are used for connecting the PC.
HiPath 3000 is especially obvious in mixed terms of security. Power over Ethernet switches supply power
infrastructures where Voice over IP is in- to IP telephones without the need for addi-
stalled but traditional analog and digital Secure company tional PSUs. Convergent platforms allow
telephones, fax machines, and modems are DSL and ISDN connections to be combined.
still in use. HiPath 3000 supports any com- connection ISDN connections can be configured as
bination of IP, analog, and digital tele- backups in case a fault occurs in the IP con-
HiPath 3000 offers modern security mecha- nection to the provider. They can also be
phones, as well as PC clients and cordless nisms for optimal connection to the compa-
phones. configured as additional channels, for ex-
ny network to better serve the needs of ample, for fax machines or modems.
Enhanced features of traditional telephony increasing staff mobility and new working
combined with applications such as CTI methods (teleworking, for instance). The
(Computer Telephony Integration), UCD system’s integrated VPN (Virtual Private
(Uniform Call Distribution), and Unified Network) function lets staff access confi-
Messaging support all communications pro- dential information at any time, from any
cesses at the workplace and in all work en- location in the world over a low-cost, secure
vironments. If an extension is left Internet connection. Another major advan-
unattended, the Team function or integrat- tage is that mobile staff can be reached via
ed voicemail* ensures that no call is missed. their company phone number, regardless of
And HiPath 3000’s user-friendly executive- their location. This service is both cost-ef-
secretary function ensures the smooth flow fective and secure.
of communication at attendant or secretary
stations in the reception area where multi-
ple communications processes converge.
Integrated call distribution ensures reach-
ability and guarantees fast customer con-
HiPath ComScendo
As a software suite, HiPath ComScendo pro- ● Call charge recording ● Changeover on (individual code lock)
vides both the realtime IP system, HiPath ● Group call ● Telephone book, central
3000, as well as the telephones, with the ● Internal texts for feature handset ● Entrance telephone and door opener
most comprehensive array of voice commu- ● Internal telephone directory functions
nication services. And all of this regardless ● Conference (internal/external) ● Transferring a call (internal/external)
of whether it is used via IP, TDM telephones ● Speed dialing (individual/central) ● Number redial (enhanced)
or PC clients. ● Automatic line seizure ● Automatic recall from public network
● Trunk keys carrier
Selected ● Call toggling ● Encryption (SPE)
Text messages
HiPath ComScendo features ●
● Music-on-hold with system-driven Always available: integrated voicemail*
Advisory messages announcements
● If an individual extension is left unattended,
Intercept position/attendant console ● External music source (optional)
● integrated voicemail* ensures that no call is
● Camp-on/call waiting tone ● One Number Service missed. Availability is enhanced by many
● Missed calls list ● Night service/day service user-friendly features:
● Do Not Disturb/"ringer cutoff" ● Park
● Call pickup ● Account code ● up to 24 individual mailboxes
● Relay (actuators/sensors) ● up to two hours recording capacity
● Call forwarding from extensions
● Consultation ● adjustable recording length
● Call source and call destination display
● Call intrusion on call forwarding and call ● Callback on busy and no answer ● a choice of two personal greetings
pickup (automatic) The "Auto Attendant" function redirects call-
● Classes of service ● Call number suppression ers to another station, for instance, if a line
● Executive/secretary function ● Call signaling is busy - simply and conveniently.
● Display languages (can be specified ● Call forwarding after timeout on RNA,
immediately on busy * EVM for HiPath 33x0/35x0,
individually)
● Group ringing HiPath Xpressions Compact with enhanced
● Paging (internal announcement) features for HiPath 3800
● Hunt group (linear/cyclic)

HiPath 3000 V8 –
Technical Data

Maximum configuration HiPath 3300 HiPath 3350 HiPath 3500 HiPath 3550 HiPath 3800
(19" rack) (wall-mounted) (19" rack) (wall-mounted) (standard system/19" rack)
Max. analog 20 36 44 96 384
subscribers (T/R)
Max. digital 24 24 48 72 384
subscribers (UPO/E)
IP users 96 96 96 96 500
Max. HiPath Cordless Office 16 16 32 64 250
subscribers
Max. HiPath Cordless Office base 3 3 7 16 64
stations
optiClient Attendant 4 4 4 4 6
(PC attendant console)
Key modules 30 30 30 96 100
Integrated voicemail 24 24 24 24 –
(max. number of boxes)
Dimensions 89 x 440 x 380 450 x 460 x 130 155 x 440 x 380 450 x 460 x 200 490 x 440 x 430
(H x W x D in mm) (2 U) (3.5 U)
Weight approx. 6 kg approx. 6 kg approx. 8 kg approx. 8 kg approx. 34 kg (fully fitted)
Case color blue-green ba- warm gray blue-green ba- warm gray steel blue/arctic gray
sic sic
Telephones and clients
OpenStage
The ideal choice for any requirement, with expansion modules, adapters, and accessories (such as a headset), and the flexibility to
meet the needs of each individual employee.
The OpenStage family represents the next generation of communication devices. It is intuitive in functionality and interface,
interoperability is guaranteed and the devices are multimodal to allow access to various services and applications. The OpenStage
product family includes four models, is extremely user-friendly and supports the simple implementation of features.
● OpenStage 10 T (ice blue or lava) OpenStage expansions:
● OpenStage 15 T (ice blue or lava) ● OpenStage 40 BLF
● OpenStage 20 T, HFA (ice blue or lava) ● OpenStage Key Module
● OpenStage 40 T, HFA (ice blue or lava)
● OpenStage 60 T, HFA (ice blue or lava) The telephones in the optiPoint 500 and optiPoint 410/420family continue to be
● OpenStage 80 T, HFA (silver blue metallic) supported by HiPath 3000 V8.

OpenStage 80, 60
High-end terminals with premium features, materials and components. The best-
in-class LCD display and an open platform for productivity-enhancing applications
unlock the full business potential of the phone. Open interfaces for easy
synchronization with other devices, like PDAs and mobile phones are specially
designed with the needs of the top level manager and executive in mind.

OpenStage 40
Customizable for various workplace environments, OpenStage 40 is specially
recommended for use as an office phone, e.g. for desk sharing, people working in
teams or call center staff.

OpenStage 20, 20E, 15, 10

Starter models with intuitive and interactive user interfaces for a wide range of
applications.

OpenScape Personal Edition

By adding a headset or handset, your PC is transformed into a communication
center for voice, data, e-mail and Internet. A soft client installed on the desktop PC
or notebook offers all telephone functions over an IP network and provides a
standardized interface regardless of location.

Communication via Wireless LAN access points

optiPoint WL2 professional
WLAN phone with menu guidance and a complete range of voice functions, an
extensive phone book and access to LDAP directories – up to 4 hours talk time and
80 hours standby time.

Cordless telephony based on DECT

● Gigaset S3 professional
● Gigaset SL3 professional (shown)
● Gigaset M2 professional
HiPath 3000 applications
OpenScape Office
OpenScape Office is a server-based application portal for HiPath 3000. A program of individual licensing permits different applications to
be scaled according to customer requirements and put into operation.
OpenScape Office supports the following functions and features. For a detailed function description, refer to the OpenScape Office data
sheet.
OpenScape Office is only released in stand alone scenarios. HiPath systems connected to OpenScape Office cannot be integrated into Hi-
Path networks.

Availability – Presence
This enables users to set their presence status. You can then tell if someone is in a meeting, conducting a call, when they will be again
available and how best to reach them. You can even update your presence status either via telephone or online when you are away from
the office.

Communication portal
Every staff member has access to the entire range of communication resources over a single screen. They can use this application to read,
manage and answer e-mail, voicemail, fax and instant messages.
The presence status and voicemail announcements change dynamically based on events stored in the Outlook Calendar. This ensures that
the caller always receives the latest information on staff availability. Toggling back and forth between systems or interfaces is not necessary,
which, unsurprisingly, increases staff productivity and satisfaction. With CTI integration, telephone numbers can be dialed from files and
external and internal telephone directories can be connected.

myAttendant PC attendant console

Integrated in the OpenScape Office application, "myAttendant" offers an exceptional function for the telephone exchange, office adminis-
trators or team leaders – a single screen shows incoming calls, queued calls and the presence status of all staff in your company. Check the
voicemail box of a coworker or change a user’s status (with their permission).

VoiceMail
Forward all your messages from your mobile phone and landline to your HiPath OpenOffice voicemail box. The information available is
always up-to-date and easy to manage. Use your PC to assign priorities to messages, without having to listen to them.
Record important telephone calls so that you can listen to them again.
You are then free to give your entire attention to the caller.
Contact Center
The Contact Center (released with HiPath With special Agent Client software, calls can ● Announcement of position in the call
3800) in the OpenScape Office application be efficiently processed or coworker assis- queue
is specially tailored to the needs of small tance can be requested.
● Callback
and medium enterprises. It is a user-friendly
The Contact Center offers the customer 26
and intelligent solution for the distribution ● VIP customers
standard reports.
of calls, faxes, and e-mails, and offers pow-
erful functions for call wrap-up. The OpenScape Office Contact Center appli- ● Preferred agent
cation is only released with the HiPath 3800 ● Wrap-up
Up to 64 agents in up to 50 groups can be
system Connection to the smaller models
configured for simultaneous "inbound" Pauses
HiPath 33x0 / 35x0 is not supported. ●
Contact Center operation. Contact Center
user rights can be restricted or extended by Additional functions: ● LCR schedules
creating agent, supervisor, and administra- Graphical configurations tool for creat-
● Call recording (depending on legal ●
tor profiles. ing queues
provisions)
Fixed Mobile Convenience
Cordless – Seamless – Boundless
In today’s business world, different types of structure. Inside the customer’s WLAN Conferencing from your
networks – fixed line networks, mobile net- range, calls are conducted via the SIP client.
works and corporate networks – ensure Outside this range, calls are conducted over mobile phone
that employees can always be reached via GSM.
Conferences enable several participants to
telephone and have the information they
reach agreements fast without making mul-
need to make decisions even when they are Only one mailbox required tiple calls. FMC lets users participate in con-
on the move. However, each of these net-
Users no longer need to check and update ferences while on the move.
works has its own characteristics and the in-
terfaces between networks hinder efficient, several mailboxes, as a single mailbox can
cost-effective communication. Fixed Mo- assume the answering machine function Cost control
bile Convenience (FMC) provides a solution for all phones. This makes it easier to pro-
The HiPath system reduces costs for mobile
to these problems by integrating field em- vide callers with up-to-date information and
calls by automatically calling back the GSM
ployees’ mobile phones and other external ensures that their messages are more reli-
phone and by setting up the call via the
phones (home office phones, for example) ably received.
fixed line network. This can save a lot of
in a company’s HiPath communication sys-
money on international calls in particular.
tem. Busy display for mobile calls
Just like a single network When the mobile subscriber is making a Protecting privacy
call, the busy status is displayed on all inter-
Fixed Mobile Convenience (FMC) consoli- Employees can configure where and when
nal stations. 2)
dates all of an employee’s phones (includ- they are reachable when they are not in the
ing office, mobile or home office phones) office, easily separating working hours and
to create a single unit. This makes FMC the
Office phone to go private time.
ideal solution for companies looking to in- A wide range of tasks can be performed im-
crease flexibility and improve integration of mediately while on the move. FMC allows Choosing the right stand-in
mobile employees. users to quickly transfer calls to colleagues,
Calls must be forwarded to different stand-
the secretary, or representatives from a mo-
ins depending on the situation. These desti-
One Number Service bile or home office phone as easily as in the
nations are easy to change and redirect
office.
Employees only need a single phone num- 2) Callbacks are no longer necessary and while on the move. This ensures that callers
ber – their office number. They can also be are always connected to the right phone of
calls can always be answered.
reached on their mobile or home office the most suitable contact.
phones via this number. When an employee
makes an outgoing call from a mobile or
Changing phones during a call 1) Network must be able to transfer external

phone numbers as CLIP. (Network feature:

home office phone, his or her office num- Users are no longer tied to their desks for "CLIP - no screening".)
ber is displayed as the origin on the called even the most important calls. A call that 2)
party’s terminal. Depends on solution variant.
has been accepted on a mobile phone can
1) A real One Number Service.
be continued, without interruption, on a
With selected Nokia E models, the SIP client fixed line phone,
2)giving users more freedom and room to
integrated in the GSM phone can be includ-
ed in the customer communication infra- work.

HiPath 3000 offers an integrated mobility solution (Mobility Entry) and a mobility solution
based on Xpressions Compact (HiPath Xpressions Compact Mobility).
optiClient Attendant Do you want to inte- Do you need cost trans-
The optiClient Attendant software package grate PCs and parency and IP
is an optional application for HiPath 3000
and simulates an enhanced attendant con-
telephony? accounting?
sole on a PC’s screen. All functions can be TAPI-compliant applications can be inte- As well as evaluating the costs of all com-
activated and executed via the PC keyboard grated with CTI (Computer Telephony Inte- munications services (phone, fax, Internet),
and mouse. gration) through the integration of voice costs can be analyzed according to station,
optiClient Attendant and optiClient BLF are and data. All of the telephone traffic can be trunk or department. Communications data
network-enabled. managed more professionally by means of is directly transmitted via a LAN interface to
call registration, call identification, and en- a central server.
try in action lists. Database connections al-
Do you want to improve low customer queries to be answered
reachability? competently.

The integrated voice storage systems EVM

(HiPath 33x0/35x0) and Xpressions Com-
pact allow voice messages to be accessed
and distributed in a user-specific voicemail
box with individual announcements. Stored
calls can therefore be accessed at any time,
from any location. For detailed information
on the features of HiPath Xpressions Com-
pact, please consult to the relevant data
sheet at: http://apps.g-dms.com:8081/tech-
doc/search_de.htm.

HiPath 3000 block diagram

HiPath 5000 Real Time Services Manager
HiPath 5000 Real Time Services Manager HiPath 5000 RSM – features HiPath 5000 Server PC -
supports optimized HiPath network admin-
istration for up to 32 nodes and 1,000 sta- ● Central Feature Server minimum requirements
tions. It also provides real time services and Presence Manager for up to 1,000 work-
features on a network-wide and cross-sys- ● Pentium IV 3 GHz
point clients
tem basis. ● 1 GB RAM
● Central administration
The Presence Manager provides cross-node HiPath 3000/5000 Manager E/C can be ● 300 GB hard disk
monitoring of the call/busy status of termi- used to manage all connected communi-
nals with direct dialing keys. HiPath Manag- cations systems in a shared database. ● 3.5" drive
er E/C can be used to manage all connected ● CD/DVD-ROM drive
communications systems in a shared data- ● Software Manager, consisting of
base - even remotely if required. This means – Inventory Manager for displaying all ● 17-inch SVGA color monitor
that multi-gateway systems can be adminis- components
– Backup Manager for backing up all ● Ethernet-LAN connection with 10/100/
tered centrally and without difficulty. In the
components centrally 1000 Mbps (TCP/IP protocol)
same way, applications can be installed at a
location and used throughout the network – Software Update Manager for updat- ● Operating system: Windows 2000/2003
via the central application interfaces. ing all software components centrally Server
● Central entry of call charge data ● Certification is underway for Windows
● Connection of application servers us- 2008
ing central interfaces via ● Internet Explorer 5.0 SP2 or higher
– TAPI 120
– TAPI 170
– CSP (CSTA Phase III)
● Central Fault Management
Scenario overview Analog trunks
● Analog trunk connection without direct
Other interfaces
HiPath 3000 offers a number of communi- inward dialing (DDI/DID) with CLIP V.24
cation options for small and medium-sized ● For connecting service PCs, call charge
support
businesses. Access to the public network computers, call charge printers
takes place via analog or ISDN network op- ITSP (Internet Telephony Service Provid-
● To connect external applications with
erators or via Internet telephony connec- er) support via SIP
tions to alternative Internet (telephony) ● System connection
the CSTA protocol
service providers (ISP/ITSP). IP telephones ● User connection E&M interface
with integrated mini-switches can be HG 1500 (HiPath 3800)
smoothly integrated into an existing LAN
● 2 x10/100BaseT interface or 10/100 LAN interface
infrastructure via the "one wire to the desk"
concept. Cordless communication for both Mbps LAN/WAN gateway ● 10 Mbit for system administration via
TCP/IP
voice and data applications is also possible
using WLAN base stations. Digital system
On the user side
telephones (UP0/E) can be combined with IP IP
● CorNet IP or SIP for integration of IP
Technical data
telephones and updated or replaced. Tradi-
tional analog phones, fax machines, and terminals Power supply
entrance telephones or cordless phones Analog Systems, by default, are designed for mains
based on a DECT solution can also continue ● For connecting analog terminals, such operation. Possible power outages can be
to be operated. Voicemail* is already inte- as fax, telephones, modem. optionally bypassed with an uninterrupt-
grated in smaller systems. For require- ible power supply (UPS).
ments on a larger scale, the integrated Digital
● For connecting digital two-channel sys- Rated input voltage (AC) 88 - 264V
HiPath Xpressions Compact** solution of-
tem telephones (UP0/E) Rated frequency 50/60 Hz
fers voicemail boxes with a number of fea-
ture ranges and with a menu-guided ● For connecting DECT base stations Battery supply (DC) -48 V
AutoAttendant function). The CSTA (Com- Euro ISDN
puter Supported Telecommunications Ap- ● S0 user bus for up to eight independent-
Environmental/operating
plications) interface is available for all
HiPath 3000 models for decentralized (1st-
ly powered terminal devices conditions
(e.g. Group 4 fax, ISDN-PC card)
party) and central, server-based (3rd-party) Temperature: +5 °C to +40 °C
CTI solutions. The server-based solution HG 1500 Relative humidity: 5 – 85%
OSO for Unified Messaging and the Contact ● 2 x10/100BaseT interface or
Center solution serves to accelerate busi- 10/100 Mbps LAN/WAN gateway Range
ness processes and increase productivity. – For connecting IP terminals Between HiPath 3000 and system tele-
* not HiPath 3800 DECT phone: 500 m max. Up to approx. 1,000 m
** optional solution components ● Siemens Gigaset with plug-in power supply unit, depending
– GAP-enabled DECT terminals on line network.
System interfaces Networking Between networked HiPath systems on pre-
mises belonging to the company:
On the network side ● CorNet-IP support of ● S0 permanent connection
Euro ISDN HiPath OpenOffice EE, HiPath 2000/ approx. 1,000 m
● S0 basic rate interface with DSS1 3000/4000 V4 ● S2M permanent connection 250 m max.,
protocol ● SIPQ-V2 support of
depending on line network.
– System connection HiPath OpenOffice EE, HiPath 2000/
3000/4000/8000/OpenScape Voice Installation of network adapters is neces-
– Point-to-multipoint connection
Suppport for digital fixed connections sary for increasing range.
● S2M primary rate interface with DSS1 ●
protocol S0, S2M with CorNet-N and CorNet-NQ or The ranges in the Deutsche Telekom public
QSig protocol network are unlimited.
US-ISDN
● Basic rate interface (BRI) and primary
rate interface (T1/PRI)
Copyright © Siemens Enterprise
Communications GmbH & Co. KG
Siemens Enterprise
Communications GmbH & Co. KG
is a Trademark Licensee of Siemens AG
Hofmannstr. 51, D-80200 Munich; 06/2009
Reference No.: A31002-H3580-D100-2-7629
The information provided in this brochure contains merely
general descriptions or characteristics of performance
which in case of actual use do not always apply as described
or which may change as a result of further development of
the products. An obligation to provide the respective charac-
Communication for the open minded teristics shall only exist if expressly agreed in the terms of
contract. Availability and technical specifications are subject
to change without notice. OpenScape, OpenStage and
HiPath are registered trademarks of Siemens Enterprise
Communications GmbH & Co. KG.
Siemens Enterprise Communications All other company, brand, product and service names are
www.siemens.com/open trademarks or registered trademarks of their respective
holders. Printed in Germany