August 14, 2020

NEWSLETTER

Dear Royal Caribbean Family!

Endurance is one of the most difficult disciplines, but it is to the one who
endures that the final victory comes.
-Buddha

There has not been another time in Royal Caribbean's history where our
Friendly, Passionate, and Committed values have been more present. To our
crew members on board and at home, we thank you!

Thank you for your continued support and commitment to our brand and The
ROYAL Way values. While there are still many unknowns, we become more
optimistic every day in our return to service. There are two reasons for our
optimism: your passion for Royal Caribbean and our guests' eagerness to
return to cruising.

In July, you received an invitation to participate in a survey about your feelings

on returning to service, the cruise industry, and life onboard. Over 55,000 of
Greg Purdy Mark Tamis
you responded and shared your thoughts and feelings about Royal Caribbean.
One of our highest survey response rates ever! We are reading through all the SVP, SVP,
feedback to double and triple-check that our healthy return to service (HRTS) MARINE OPERATIONS HOTEL OPERATIONS
keeps you in mind. We were excited to learn that 76% of our crew said they
were ready to return with no hesitation! We have included the highlights of
this survey on page 2 of the newsletter. We know you are ready to return to
the fleet, and we continue to work with both the Healthy Sail Panel and the
Centers for Disease Control (CDC) to make that happen as soon as possible.
STAY CONNECTED
This week our very own Richard Fain, Chairman and CEO, Royal Caribbean
Group, gave an update on our financials and business to the investment
community and then on various financial TV shows. He said, "We have been
both humbled and surprised with the amount of bookings we're seeing for • Tell us your story to be
2021 with literally no marketing efforts. But the tone of our bookings, shared in The ROYAL
especially as we get into the second half of 2021, has been encouraging. Our
guests want to come back... Families want and need to vacation." You can Way Newsletter
learn more about Richard Fain's comments here.

There is a lot to be grateful for, and we know with your support we will come • Use #IAMROYAL on your
back stronger and better than ever before.
social media
We will continue to keep you updated biweekly through The ROYAL Way
Newsletter, and as a reminder, you can also get the latest updates on our
Healthy Return to Service from MyRCL or your onboard leadership teams.
• Follow @bodywavesgym
Until next time stay well, take care of yourself and your family, and please on Instagram for the
wash your hands!
latest on health and
We are Greg and Mark, We are ROYAL! fitness
 CREW SURVEY RESULTS

Thank for participating in our recent survey and making your voices heard! Your

you!
responses are playing a direct role in shaping a safe and healthy return to
service for everyone and we greatly appreciate your time and feedback!

WE RECEIVED NEARLY

55,000 RESPONSES
ENTERPRISE
WIDE
Making this the largest Crew
Survey we’ve EVER conducted!

HERE IS WHAT YOU HAD TO SAY!

Nearly all crew say they are looking
forward to Returning to Service 3 out of 4 say they would be ready to ready to
when we are ready to sail return this fall and most are expecting major
changes to cruising

9 OUT OF 10 76%
Said they would
return fall 2020 if 70%
Expect major
changes to
SAY THEY ARE READY TO possible cruising
RETURN TO SERVICE

Somethings Crew would like to see

once they return are Covid-19 81% 73% 69%
Covid-19 Testing Medical Grade Transparent
Testing, Medical Grade Sanitation
prior to boarding Sanitation Communication
and Transparent Communication

With that said, Crew trust that

7 out of 10 working on a ship will be as safe
Agree that working on a cruise ship will
be as safe as it was prior to Covid-19 as it was prior to Covid-19.

SOURCE: CREW RTS ONLINE SURVEY: JULY 2020

 BUSINESS & FLEET UPDATES

AS OF TODAY, OPERATIONS UPDATES

FRIDAY, AUGUST 14
The health and safety of our guests, crew, and the
communities we visit is our top priority. As we work with the

4,204
CDC and others toward this shared goal, Royal Caribbean
Group will be extending the suspension of sailings to include
Crew members on our ships those departing on or before October 31, 2020, excluding
sailings from China and Australia.

29,596 Royal Caribbean Group provides business update and

Crew repatriated to date reports on second quarter 2020. After the company
announced 'remarkable' demand for cruises in 2021 in its
core destinations of the Caribbean, Europe, Alaska, and

132
Bermuda, stocks rose 10% to over $57 a share on Monday.

Team members on the

islands

TRAVEL & TOURISM INDUSTRY UPDATES

15
Ships at minimum MSC Grandiosa and MSC Magnifica will resume operations
crewing around the world in the Mediterranean starting on August 16 and 29, 2020,
respectively, offering 7-night cruises. The two ships will be
the first to implement MSC’s new comprehensive health
and safety protocol that has been approved by the relevant
national authorities from the countries that the ships will call

YOUR along their Eastern and Western Mediterranean itineraries

this summer.

IDEAS! Silversea unveiled a revised collection of 157 new

expedition voyages. Departing from January 2021 to
July 2022, the voyages have been designed to
preserve and enhance the characteristically diverse
array of experiences offered to guests, pushing
boundaries in ultra-luxury expedition travel.

Do you have ideas about

how we return to service in a
healthy way? We want to hear HEALTHY RETURN TO SERVICE
from you! The Healthy Return to Service banner is now live on
MyRCL. This will be your source of information for
Share with us at: everything you need to know about the fleet’s healthy
[email protected] return to service.

• Approved PCR Providers

• Testing Requirements
• Frequently Asked Questions
 CREW ROTATION UPDATES

*Data as of March 15
Number of Sign-ons per region for the next 7 days:
global suspension of sailing

752 34,246 5 39 38 47
Total Sign-ons to Total Sign-offs to APAC Florida/ Barbados/ Europe
date* date* Bahamas St. Maarten

At the beginning of the

Here’s an update on our rotation efforts so far:
minimum crewing period
a total of:
681 540
Crew members Current crew relievers
backfilled to date with confirmed sign-on

1,834
dates

151 462
Current crew Remaining crew in need of
relievers in an identified replacement
Crew required backfills quarantine

As our teams navigate changing government policies and country

CURRENT CHALLENGES
closures. Here are a few of the challenges we face this week:

• Manila was placed under a Modified Enhanced • BGI has amended their PCR entry requirements. Travelers
Community Quarantine(MECQ) from August from the following countries DO NOT require a PCR test
4th – 18th. Domestic and international flights prior to or on arrival to BGI, if they have not travelled within
coming in and out of Manila will be affected. the last 21 days: St. Lucia, St. Kitts & Nevis, Dominica, and St.
We are working with officials to understand Vincent and Grenadines.
the impact this will have on crew movements.
*Travelers from these countries (referred to collectively as the
“Bubble”) may advance to Immigration, Baggage Claim, and
• Due to the MECQ in the Philippines, Customs and will be permitted to leave the airport after
certain countries have implemented clearance by Immigration, Customs, and Port Health officials.
travel restrictions.
*In compliance with company protocol, RCI will still require all
CMs from these countries traveling to BGI to take a PCR test
*Greece & Spain: will close for the
within 7 days of their sign-on date.
duration of the MECQ and will not accept
visa applications or process visas until
August 18th.
• The French Embassy is not processing visas, which may

*United Kingdom, Netherlands, Germany, impact EX and AN crew movements for restricted
Belgium & Italy: these embassies and visa nationalities.
application centers will remain open but
• Travel restrictions continue to impact many international
will only accommodate a limited number
of appointments. destinations and travel ban dates extend in many cases to
end of August and beyond.
 CREW REPATRIATION UPDATES

We have come a long way since the global suspension of

sailings. We have repatriated 29,596 crew members!

Here’s an update on upcoming repatriation efforts:

CHINESE CREW We have successfully booked a commercial flight with Vietnam

Air, scheduled for August 14 (116 seats). The flight will depart
ONBOARD LHR, with a stopover in Hanoi, before continuing to its final stop
MAJ E STY OF THE SE AS
in Nanjing.

MAURITIAN Our next charter is on August 19 (150 seats) out of London where
some crew from Celebrity Apex will be joining. Crew members on
CREW this charter will be given a PCR test on Saturday Aug 15. To
MAJ E STY OF THE SE AS participate in the charter flight, you must test negative. Those on
this charter will travel to London for PCR testing and will be
quarantined until the flight, per required Mauritian protocols for
all traveling on a Mauritius charter.

We continue to work with our agent in Mauritius to secure future

charters. For the month of September, the Mauritius government
has approved one charter, scheduled for September 20. As a
reminder crew members are selected for the charter manifest
based on original sign-on date “longest on, first off”. Due to the
unfortunate oil spill on the shore of Mauritius the country has
declared a state of emergency and we expect the country to
remain closed beyond Aug 31st.

29,596 OVER 2,600 OVER 100

TOTAL REPATRIATED COMMERCIAL FLIGHTS CHARTER PLANES

BY THE
NUMBERS
 LABADEE | PERFECT DAY AT COCOCAY

DESTINATION MOTIVATION We asked our team leaders. What motivates you? Here’s their answer!

Tijana’s Answer
When I ask myself: “What motivates me?” I found out that it is hard to give a straight,
simple answer. Over time different needs and emotions influenced my life, and my
motivation is continuously changing.

Primarily, I am a gym teacher. I love to see my students learning new things,

developing new skills, and changing their way of looking at life. It is gratifying when
you see other people moving and taking actions they never did before. That is one of
the reasons I became a Scuba Instructor and joined Royal Caribbean. I am one of the
lucky people that can say my hobby became my job. I remember being a new hire in
2006, standing on the pier, and looking at the Sovereign of the Seas. I just kept Tijana Matosevic
thinking, “Wow, this is a huge ship!”. I knew then that a lot of my dreams are about to Shore Excursions Manager
come true. I traveled, met people, experienced great things. Chasing a dream can be a Labadee, Haiti
powerful motivation.
Motivation has as many faces as there are human desires. Whether we define it as a drive or a need, motivation is a
condition inside us that desires a change. I experienced this change through the years as I developed new skills. I became
Shore Excursions Manager and had the privilege of working with amazing people throughout the Fleet. I found out that
my major motivation was my Shorex Team and their well-being. I know that if I have a good team that is cared for, the job
will be done easily.

After years of working on ships, I developed a considerable desire to be outdoors. Coming to Labadee fulfilled this, one of
my most important needs. Like most people, I like challenges, which motivates me to manage a big team. Being in Haiti, as
Labadee Shore Excursions Manager, I closed the loop that I opened in 2006 when I worked there as a new hire learning
how to guide all our fantastic shore excursions. Now, as a manager, I see it all from a different angle. The constant need to
improve the service that we provide to our guests while having team connection and collaboration is currently my biggest
motivation.

People often say that motivation doesn’t last. That is true if you do not take action and start changing your behavior. When
we are no longer able to change a situation, we are challenged to change ourselves (Viktor E. Frankl).

Meanwhile on the Island…

Congratulations!

Our Perfect Day at

CocoCay team continues
Fire-fighting training!

Freeman Thurston
welcomed his son Freeman
Denad, our Hotel Jr. on March 23, 2020
Storekeeper got
married last week!
Dear Royal Caribbean,

On March 12, I was scheduled to complete my transfer from Adventure of the

Seas to Voyager of the Seas in Vanuatu. Unfortunately, the local authorities
prevented the ship from docking due to health and safety measures.

Over the next 4 months, I would have 3 more scheduled and canceled flights.
I started to feel frustration and disappointment due to the canceled flights,
and I grew anxious, not knowing when I would ever make it home, but I tried
to make the best of the situation. While I waited for an update on my
repatriation, I enjoyed the hotel, the pool, and explored the town, the place
was beautiful with incredible views and nature. Luckily, Vanuatu did not have
any Covid-19 cases, so I did not have to worry.

As I was the only guest at the Grand Hotel, I became friends with all the staff
members. They were so friendly, and they reassured me that I was safe and
made sure I was doing okay. My new friends from the hotel invited me to
their homes, cooked traditional meals for me, and for the 1st time I had a
traditional drink called Kava. With my new friends, I went to the beach, to
the night clubs, festivities, and attended an amazing fire show. They really
made me feel like a part of the family.

I never imagined that I would be in this place for that long in the middle of a
global pandemic. And on top of it, we had to prepare for Hurricane Harold,
luckily it turned and did not impact us. Shortly after the hurricane, we also
experienced a small earthquake. Throughout it all, I was lucky to receive
support from my managers, the entire GSO team, CrewAssist, the hotel staff,
and the port agent.

On July 14, I celebrated my birthday with my new friends. The port agent
surprised me with a birthday cake and bought me presents! I also got to
experience the 40th anniversary of Vanuatu Independence. They celebrated
from July 23 to July 30. An entire week of festivities. It was another fantastic
experience for me.

Finally, on July 31, I was going home! Vanuatu’s borders were still on
lockdown, but it was not an obstacle for me anymore. I had the confirmation
of my charter, which was the only option to get out of the country. So I flew
from Port Vila to New Zealand by charter, then I took my commercial flight to
LAX to CDMX (was a long trip). My time in Vanuatu was an amazing,
unexpected experience and one I will never forget.

I am very thankful for Royal Caribbean. I do not have words to express all my
gratitude for supporting me and taking care of my stay during my time in
Vanuatu, for checking on me if everything was fine while I was stranded, for
taking care of my expenses, accommodation, meals, etc. I´m very fortunate to
be part of the Royal family. Since the beginning, I have received a lot of
support from my managers, CrewAssist, payroll, the Guest Services team,
human resources, just to mention some of them. I´m just proud to belong to
this socially responsible company.

Sincerely,

Ruben Jaquez Nuñez

I am Ruben, I am ROYAL
 CREW SHOUT OUTS

Thank you for sharing your memories, milestones, and creativity with us.
Please continue to share at [email protected].

Made Edy Charisma Udiana Artwork by:

At Home - Bali Xuan
At Home - China

Congratulations!
Beatriz Costa
Adam Hill
At Home - Florida

Anna Baeto Congratulations!

At Home – Mexico Vijay Yadav
Check out her at home version of Cruise
At Home - India
Staff training!
 TAKING CARE OF “YOU”
N E W S LET T ER

Here are several strategies you can use to boost your level of happiness—
DID YOU KNOW? the antidote to stress—in both the short term and long term:

Happiness is the single best word IDENTIFY YOUR UNIQUE “FLOW To identify when you are in flow, ask
STATES.” In his book Flow, yourself: What am I doing when I…
that captures the construct, or
Mihaly Csikszentmihalyi am at my most creative?
concept, of well-being?
describes Flow lose all sense of time?
When we are happy, we experience feel most alive?
as the “sweet spot” between
positive emotions that allow us to
challenge and skill.
broaden our perspective and build
By using your flow states, you can expect to more effectively renew and recharge,
our resources, according to Dr.
positioning yourself for greater happiness, life satisfaction and optimal performance.
Barbara Frederickson, author of
Positivity. Practice “Gratitude Spotting” and journaling. Being mindful of and reflecting on the
things we are grateful for is key to happiness. Martin E.P. Seligman, author of
Authentic Happiness, says that people who practice gratitude spotting and
journaling are more optimistic and happier. Keep an electronic or paper journal and
plan to find a quiet time and place every day to write down a minimum of three
things you’re grateful for. By doing this you are establishing a happiness-enhancing
habit.
SAVOR LIFE’S PLEASURES. According to Seligman, savoring is an awareness of
pleasure and the deliberate, conscious attention to the experience. Focus on these
steps:
• Be in the moment and tell • Fully appreciate and bask in the moment to
others how much it means to remind yourself how long you’ve waited for this
you. good thing.
• Take a mental or physical • Sharpen your perception by zeroing in on the
souvenir to build a memory, “good stuff,” like closing your eyes while you
like a shell from the beach enjoy a piece of music.
where you took your last
holiday.
TAKE ACTION. Pick one strategy you’d like to practice from the list above and develop
a goal outlining what you’ll do, when you’ll do it, for how long, and on which days of the
week. After practicing the habit for one to two weeks, do some self-reflection. What
benefits did you notice? What did this practice provide for you? What did you learn?

Readjust the goal based on your newfound awareness and keep going. Research shows
that there is a positive, cumulative effect when we increase our happiness, decrease our
stress levels, and boost our resiliency in the long term.

IMPORTANT REMINDER : RCL CARES Employee Assistance Program (EAP)

• RCL Cares Employee Support Program provides you access to the resources and tools to help with
challenges you are facing in these uncertain times. This includes the Employee Assistance Program
(EAP), which provides free and confidential counseling services to support financial, legal, relationship,
stress, anxiety, emotional well-being. Additional financial support is available for team members who
have experienced significant COVID-19 related hardships.

• Crew members can access the services by phone, chat or via the web.

• Look for the mobile app “MY EAP” in the Apps store of your mobile device.

Want to share your story in The ROYAL Way Newsletter?

Email [email protected]