Washing machine

Automatic washer
M Series Top-load
Service Manual

Note：
Before service the unit, please read this manual first.
Contact with your service center if meet problem
 Contents
1 PRECAUTION………………….………………..…………………………………………………….

1.1 Safety Precautions

1.2 Servicing Precaution

1.3 CAUTIONS FOR SAFETY

2 Factory Pattern Detection ………………….…………………………………………………….

3 UNPACKING WAYS OF MAIN PARTS…………………………………………………………...

4 MALFUNCTIONS CODES AND EXPLANATIONS …………………………………

5 TROUBLESHOOTING…………………………………………………………………………………

5.1 water inlet process

5.2 Wash process

5.3 Soak process

5.4 Drain process

5.5 Spin process

5.6Adjustment of imbalance

6 CHECK POINT OF CIRCUIT ……………………………………………………………………..

7 SERVICE TOOLS……..……………….....................................................................................

8 APPENDIX……………………………………………………………………………………………….

2
1 Precaution
When performing troubleshooting and part replacement during
servicing, note the following safety precautions:
§1.1 Safety Precautions
1-1-1. Use Genuine Parts
The components of the washing machine have safety features such as non-
combustibility and voltage withstanding. Therefore, always use the same
part as suggested by the maker. In particular, be sure to use only
designated parts in case of major safety parts identified by the marker.
1-1-2. Grounding
Connect the grounding wire to the shell plate, and bury it under at least
25cm of earth : alternatively, connect the ground wire to the appropriate
pin on a properly grounded power receptacle. Never connect the wire to a
telephone line, lightning rod, or gas pipe.
§1.2 Servicing Precautions
1-2-1. Observe Warnings
Be sure to follow special warning and precautions that are described on
part labels and in the owner's manual.
1-2-2. Parts Assembly and Wiring
Be sure to use insulation material (such as tube and tape). And be sure to
restore all parts and wires to their original position. Take special care to
avoid contact with sharp edges.
1-2-3. Perform Safety Checks after Servicing
After servicing, check to see that the screws, parts, and wiring are restored
to their original positions, and
check the insulation between the external metals and the socket plug. In
addition, place the washing machine
in a level position (less than 1(one) degree) to prevent vibration and noise
during operations.
1-2-4. Insulation Checks
Pull out the plug from the power receptacle, pour water into the spin tub,
and then set the timer. Check to see
that the resistance insulation between the terminals of the plug and the
externally exposed metal is greater than 1M• .
Note :When it is impossible to perform insulation check with a 500V
insulation resistance tester, use other
testers for inspection.

3
1.3 CAUTIONS FOR SAFETY

• Please observe the following notes for safety.

• The symbols indicate as follows.
Symbol Meaning

Indicates possibility of death or serious injury of a repair technician

and a person nearby through the misconducted work, or of a user
by a defect of the
WARNING product after the work performed by the technician.

Indicates possibility of injury or physical damages* of a repair

technician and a person nearby through the misconducted work, or
of a user by a defect of the product after the work performed by the
technician.
CAUTION

Graphic Symbol Meaning

• indicates a caution (including a warning).

Specific instruction is followed by a graphic or characters in or near
Symbol left warns an electric shock.
ELECTRIC
SHOCK

• indicates prohibition (act must not be conducted).

Specific instruction is followed by a graphic or characters in or near.
Symbol left warns not to disassemble.
DO NOT
DISASSEMBLE

• indicates forcing (act must be conducted).

Specific instruction is followed by a graphic or characters in or near.
Symbol left warns to unplug the power cord.
UNPLUG
POWER

4
1.3 CAUTIONS FOR SAFETY

• Please observe the following notes for safety.

• The symbols indicate as follows.
WARNING

• Advise the customer to keep children out of the work place.

Children may be injured with a tool or a disassembled part.
OUT OF CHILD

• Unplug power cord for the work such as disassembling which

is not unnecessary to power on . Do not hold the plug by a wet
hand.
UNPLUG POWER Failing to unplug may cause an electric shock.

• Use the specified repair parts when repairing the product.

Otherwise, a malfunction or a defect may occur.
Also, a short circuit, ignition or other danger to the customer
USE may occur.
REPAIR PARTS

• After repair, measure insulation resistance between the

charging part (power cord plug) and the non-charging metallic
part (ground) with an insulation resistance meter (500V). The
resistance shall be 10M• or more.
CHECK Failing to check the insulation resistance may cause a short
INSULATION circuit, electric
RESISTANCE shock or other diseases to the customer.

• Do not modify the product.

An electric shock or ignition may occur.
DO NOT MODIFY

• Only a repair technician can disassemble and repair.

DO NOT An electric shock, ignition or malfunction may cause injury.
DISASSEMBLE AND
REPAIR

5
1.3 CAUTIONS FOR SAFETY

WARNING
• Use an exclusive A socket for the washing machine.
Otherwise, an electric shock or ignition may cause. Sharing the
same socket
USE EXCLUSIVE with other instrument causes heating of a branch socket and
SOCKET result in a fire.

• Unplug power cord for the work such as disassembling which

is not unnecessary to power on . Do not hold the plug by a wet
hand.
CONNECT Failing to unplug may cause an electric shock.
GROUNDING WIRE

• Connect the grounding wire.

Failing to do so may cause an electric shock when a short
circuit occurs.
CONNECT Consult an electric work shop or a sales shop.
GROUNDING WIRE

• Do not install in a bath room or a place exposed to wind or

rain.
An electric shock or a short circuit may cause a fire.
DO NOT USE WET
PLACE

• Do not pour or immerse electrical parts into water or liquid

solution.
An electric shock or ignition may occur.
DO NOT SPLASH
WATER

• Wipe off dust adhered to the plug of power cord.

Dust may cause a fire.
REMOVE DUST

6
1.3 CAUTIONS FOR SAFETY

WARNING

• Do not put inflammable into the washing tub.

Do not put cloths stained with kerosene, gasoline, benzene,
thinner, alcohol,
AVOID
etc. lt may cause a fire or explosion.
INFLAMMABLE
• Do not touch the laundry before the spin basket stops
completely.
The laundry entangles your hand causing an injury even if the
CONNECT basket rotates
GROUNDING WIRE slowly. Pay special attention to children.

CAUTION
• Ask an electric work shop to install the product.
Install the product securely and safely according to the
electrical equipment
INSTALL technical standard and the wiring standard.
CAREFULLY Incorrect work causes an electric shock and a fire.

• Do not pull the power cord when unplugging.

Hold the power plug to unplug.
An electric shock or short circuit may cause a fire.
DO NOT PULL

• Do not insert your hand under the washing machine during

operation.
There is a rotary part under the machine which may cause an
injury.
DANGER HAND
• Before starting washing, open the faucet and check water
supply hose joint
which shall not be loosened for no water leaks.
The loose screw or hose joint may cause water leakage
resulting in an
WATER LEAKAGE unexpected damage.

7
 2 Factory Pattern Detection

When the machine work normal,we can check as follow :

Press water level key and power off key ,enter into whole show model
（C1）, all light of, the PCB show ;
Press water level key again, enter into wash model （C2）, Impeller turn;
Press water level key again, enter into spin model, Retractor work,start
drain （C3）, Tub start turn;
Press water level key again, enter into whole show model again;
Such circulate.

3 UNPACKING WAYS OF MAIN PARTS

ITEM PICTURE HOW TO DISASSEMBLE

①Unscrew the screws on

the back cover ( Red circle
1.BACK COVER Use cross part) and then take out the
screwdriver rear cover.

①Unscrew the earth screws

tomake the earth wire
subassembly and cabinet
separate.
②Unscrew the capacitor
2. The earth screws,take down capacitor
screws,capacitor screws, catch.
and then pull out the air ③Pull out the air pipe to
pipe.( make the air pipe make the air pipe and
and suspend poles suspend poles separate
separate)Use cross (When you install the air
screwdriver pipe, you remember to
coat adhesive for
preventing leakage
3 UNPACKING WAYS OF MAIN PARTS

ITEM PICTURE HOW TO DISASSEMBLE

①Put the Nylon cable

3 Pull the insulating bag
ties, pull the insulating
and then remove the
bag
wire connector.
②Remove the crimp
Use vice
terminal by pliers .

①Unscrew the screws on

the Top cover（normally
2 sides 2 back. It varies
4 Top cover
according to different
designs）
Use cross screwdriver
②Take down the top
cover, and put it in the
right place ( avoid to
scratch the top cover)

①Unscrew the controller

board screws, pull out the
controller board
terminals(When you plug
wire and connect wires,
5 Remove the PCB
you must insert terminals
to
Use cross screwdriver
the roots for not easily
pulling.)
②Take down the
controller board and the
front control panel
separately
9
3 UNPACKING WAYS OF MAIN PARTS

ITEM PICTURE HOW TO DISASSEMBLE

①Remove the back control

6 Take down the back panel screws, and take out
control panel, cover the back control panel.
switch, water inlet ②Remove the cover switch
valve,water level sensor, screws.
and internal wire ③Take down the water inlet
subassembly valve.
Use cross screwdriver ④Remove the water level
and vice sensor Screws.
⑤Take out the internal wire
Subassembly.
①First remove the door
bolt.
7 Door Lid
②Take down the lid
Use cross screwdriver
③Take out the spring

Unscrew the outer tub

8 outer tub cover
cover screws, and take out
Use cross screwdriver
the outer tub cover

Unscrew the impeller

9 Impeller screws, and take out the
Use cross screwdriver impeller

Unscrew the spin tub bolts

10 Spin tub
and take out the spin tub
use sleeve
cover

10
3 UNPACKING WAYS OF MAIN PARTS

ITEM PICTURE HOW TO DISASSEMBLE

① Firstly make suspension

rods and the outer tub
subassembly separately.（
11 Out tub Remember the rods
installing order.）
② Take out the out tub

①Remove the motor screws,

and take out motor.
②Remove the bracket
screws, and take out
bracket.
12 Parts attached on
③Remove the clutch body
the out tub
subassembly screws, and
Use cross
take out clutch body
screwdriver and
subassembly.
Sleeve
④Firstly make retractor and
the clutch body
subassembly separately.,
remove retractor screws,
and take out retractor

13 Base plate ① Remove the base plate

Use cross screws, and take out the
screwdriver base plate.

11
4 MALFUNCTIONS CODES AND EXPLANATIONS

DISPLAY CHECK
• Is the water tap opened?
• Is the washer plugged in?
Washing machine won’t work
• Is the power cut off?
• Is there enough water?
• Is the water tap opened?
• Is the water cut off?
• Is the water supply hose or hose
connection clogged?

E1--Water is not supplied • Is the water tap frozen?

If the water supply is not finished in

30mins after the water supply has

started, the buzzer rings and “E1” is
displayed on the indicator.
• Close the Lid
E2--Alarm for Lid open
• Check the safety switch

• Is the laundry spread out evenly in the washer?

• In the washer set on a sturdy flat

E3--Alarm for imbalance
surface?
• Check the safety switch
• Is the drain hose down?
• Is the drain hose clogged?
• Check the drain valve

E4--Alarm for not draining • Check the water level sensor

If the water dose not drain in 6minutes,
a buzzer will sound, and
the remaining time indicator will show

12
4 MALFUNCTIONS CODES AND EXPLANATIONS

DISPLAY CHECK
• Check the water level sensor
E5—overflow alarm • Check the inter valve
• Is the pressure pipe inflow

F8 error is the water level sensor problem, please check if the pressure pipe
bent or not, and if it has the air leakage problem,if not,it should be the wiring
loose,power off,then ask your service team to check if the connector of PCB
and water level sensor assembled well.

13
5 TROUBLESHOOTING

5.1 Alarm for inflow

Alarm for inflow

NO
Is Clothes Put
Put uniformity
uniformity

YES

NO
Change SAFETY Check SAFETY
DEVICE KIT DEVICE KIT

YES

14
5 TROUBLESHOOTING

5.1 Alarm for inflow

Check drain
hole

NO

NO YES

Change drain system Check drain

parts system

YES

NO
Change WATER LEVEL Check PCB
SENSOR output voltage

YES

Change PCB

15
5 TROUBLESHOOTING

5.2 Alarm for drain

Alarm for drain

NO
Is DRAIN PIPE
Put down
put down

YES

NO
Check DRAIN
Change DRAIN VALVE
VALVE

NO

NO
Change WATER LEVEL Check WATER
SENSOR LEVEL SENSOR

NO

Check PCB
output voltage

YES

Change PCB

16
5 TROUBLESHOOTING

5.3 Alarm for Lid open

Alarm for Lid open

NO
Close lid Is Lid open

YES

yes
Change SAFETY Check SAFETY
DEVICE DEVICE

NO

NO
Check WIRING
connect line again
HARNESS

YES

Change PCB

17
5 TROUBLESHOOTING

5.4 Alarm for imbalance

Alarm for imbalance

NO
Is Clothes Put
Put uniformity
uniformity

YES

NO
Change SAFETY Check SAFETY
DEVICE KIT DEVICE

YES

Check PCB
output voltage

YES

Change PCB

18
5 TROUBLESHOOTING

5.5 overflow alarm

overflow alarm

NO
Change water level Check the
sensor water level
sensor

YES

NO
Check the
Change inter valve
inter valve

YES

Is the
pressure pipe
inflow

YES

Change pressure pipe

inflow , connect line
again

19
5 TROUBLESHOOTING

5.7.1Washer Won't Start (Press the “POWER ”button, not light)

The most common part(s) or condition(s) which contribute to the
symptom Washer won't start are listed below. Check or test each item.
If you are still unable to solve the problem you may need to do additional
research and troubleshooting.

Causes Explanation
Check the power at the electrical outlet which the
washer is plugged into. Plug a lamp or radio into the
Incoming Power Problem
outlet to check it. If the outlet is dead, check the circuit
breakers or fuses for the home.
If power supply is OK, the power cord itself might be
Power Cord defective. This is rare. You can check the power cord
with an Ohm meter for continuity.
If the washer won't start the line fuse might have blown,
Line Fuse or the line fuse holder might be damaged and need to
be replaced.

If the washer won't start the main control board might

Main Control Board(PCB)
be defective.

20
5 TROUBLESHOOTING

5.7.2 Washer Fills slowly or not supply

(If the water supply is not finished in 30mins after the water supply has
started, the buzzer rings and “E1” is displayed on the indicator)
The most common part(s) or condition(s) which contribute to the
symptom Washer fills slowly are listed below. Check or test each item. If you
are still unable to solve the problem you may need to do additional
research and troubleshooting.

Causes Explanation

If the washer fills very slowly, the water pressure from

Low Water Pressure from the house might be too low. If the water inlet valve isn't
House Supply leaking and there are no other symptoms this problem
does not need to be corrected.

Make sure that water faucet is turned on and that the

Water inlet hose
screens on the hoses are not restricted.

Water inlet valve If the water pressure is good, try cleaning the screens
(The voltage on the water inside the water inlet valve hose connection ports. If
inlet valve is normal) those are clean replace the water inlet valve.

A water lever control switch controls how much water

enters the washing machine by PCB. If the water level
control switch is defective, or more commonly, if the
Water level sensor or
small air pipe attached to the air bell restricted, The
control switch
switch will not be able to close the electrical contacts to
(No voltage on the water
the washer fill valve.
inlet valve)
CHECK THE AIR PIPE
CHECK THE WATER LEVERL SENSOR
CHECK THE PCB and the inner wire between PCB and
the sensor

21
5 TROUBLESHOOTING

5.7.3 Washer Overflowing (Water fills not stop)

The most common part(s) or condition(s) which contribute to the symptom
Washer overflowing are listed below. Check or test each item.
If you are still unable to solve the problem you may need to do additional
research and troubleshooting.

Causes Explanation

If the washer is overflowing and power is shut off to the

Water inlet valve
washer, the water inlet valve has failed. Replace it.

A water lever control switch controls how much water

enters the washing machine by PCB. If the water level
control switch is defective, or more commonly, if the small
air pipe attached to the air bell comes off, there will no
longer be pressure in the hose pushing on the air tight
Water level sensor or diaphragm in the water level control switch. The switch will
control switch not be able to open the electrical contacts to the washer
fill valve.
CHECK THE AIR PIPE
CHECK THE WATER LEVERL SENSOR
CHECK THE PCB and the inner wire between PCB and the
sensor

22
5 TROUBLESHOOTING

5.7.4 Washer Won't Agitate or some abnormal noise

The most common part(s) or condition(s) which contribute to the symptom
Washer won't agitate are listed below. Check or test each item. If you are
still unable to solve the problem you may need to do additional research
and troubleshooting.

Causes Explanation

If the washer won't agitate this agitator repair kit may solve
Agitator or Impeller Kit the problem. The kit contains the components that wear out
over time. This is a relatively easy repair.

The lid switch assembly might be defective. This is a very

common problem. The lid switch assembly can fail either
Door or Lid Latch
mechanically or electrically. Test any electrical switches with
Assembly
an Ohm meter for continuity. The switches should have
continuity according to their design.
If the washer won't agitate the motor coupling might have
failed. The motor coupling connects the motor to the
Motor Coupling washer transmission. It is designed to fail if the washer is
overloaded in order to protect both the motor and
transmission.
If the washer won‘t agitate the drive belt might have worn
out. Over time the drive belt will fail just from normal use .
Drive Belt（V-BELT）
Replace the belt every three or five years depending on how
much the washer is used.
The assembly of electric capacitor is mainly used to start
motor and control the motor rotation direction. If the motor
Motor capacitor
capacitor is defective the washer may not work at all or
function properly.
This is not common. Check all of the other related parts to
this symptom before replacing the motor. If the motor is
Drive Motor
visibly burned out or physically damaged it will have to be
replaced.

Main Control If the washer won't Agitate the main control board might be
Board(PCB) defective.

23
5 TROUBLESHOOTING

5.7.5 Washer Won't drain or some abnormal noise

The most common part(s) or condition(s) which contribute to the symptom
Washer won‘t drain are listed below. Check or test each item.
If you are still unable to solve the problem you may need to do additional
research and troubleshooting.

Causes Explanation
It's common for small socks or other small clothing items to
get into the water drain system and clog the hose leading to
Clogged drain valve or
drain valve or the drain valve itself. Remove the hoses from
Hose
the drain valve in order to remove the article of clothing
before replacing the drain valve.
The lid switch assembly might be defective. This is a very
common problem. The lid switch assembly can fail either
Door or Lid Latch
mechanically or electrically. Test any electrical switches with
Assembly
an Ohm meter for continuity. The switches should have
continuity according to their design.
Retractor is consisted of motor and traction system, it can
drive the drain valve to drain water, and at the same time
Retractor control the clutch to achieve the conversion from washing
to spinning operation. If the washer won't drain, should
check the retractor.
If the water level control switch is defective, or more
commonly, if the small air pipe attached to the air bell
comes off, there will no longer be pressure in the hose
pushing on the air tight diaphragm in the water level
Water level sensor or control switch. The switch will not be able to close the
control switch electrical contacts to the drain valve.
CHECK THE AIR PIPE
CHECK THE WATER LEVERL SENSOR
CHECK THE PCB and the inner wire between PCB and the
sensor

24
5 TROUBLESHOOTING

5.7.6 Washer Won't spin or vibration, making noise

The most common part(s) or condition(s) which contribute to the symptom
Washer won‘t spin are listed below. Check or test each item.
If you are still unable to solve the problem you may need to do additional
research and troubleshooting.

Causes Explanation

Is the laundry spread out evenly in the washer?

Imbalance load
Is the washer set on a sturdy flat surface?
E3--Alarm for Washer vibration can occur if one of the leveling legs is out
imbalance of adjustment, be sure to adjust each leg until the machine
is level side to side and front to back

Won't drain SEE 5.5 Washer Won't drain or some abnormal noise

The lid switch assembly might be defective. This is a very

common problem. The lid switch assembly can fail either
Door or Lid Latch
mechanically or electrically. Test any electrical switches with
Assembly
an Ohm meter for continuity. The switches should have
continuity according to their design.
If the washer won't spin the tub seal and bearing kit and
Balance Ring might need to be replace. This is a very
Tub Seal and Bearing involved repair and will require disassembling most of the
Kit and Balance Ring washer. If the bearing is bad the problem is going to get
worse very quickly and so either the kit will need to be
replaced or the washing machine.
The suspension rod assembly connects the tub subassembly
to cabinet. It reduces the vibration of the washer during
The suspension rod
washing and spinning.Washer vibration can occur if one or
assembly
more suspension rods are broken. Check all four rods,
replace any that are broken.

25
5 TROUBLESHOOTING

Causes Explanation

If the washer won't spin the motor coupling might have failed.
The motor coupling connects the motor to the washer
Motor Coupling
transmission. It is designed to fail if the washer is overloaded
in order to protect both the motor and transmission.

If the washer won't spin, check the drive belt. If the belt is
Drive Belt（V-BELT） broken or if it isn't tight on the pulleys the washer won't spin
properly.

The clutch assembly makes the connection between the

transmission and the inner tub. As the clutch wears out it may
Clutch
prevent the tub from spinning. The clutch is not repairable, if
it is loud or not working properly it will need to be replaced.

The assembly of electric capacitor is mainly used to start

motor and control the motor rotation direction. If the motor
Motor capacitor
capacitor is defective the washer may not work at all or
function properly.
This is not common. Check all of the other related parts to
this symptom before replacing the motor. If the motor is
Drive Motor
visibly burned out or physically damaged it will have to be
replaced.

If the washer won't spin the PCB also might be defective. The
motor control board provides power to the motor as well as
Main Control Board(PCB)
direction and force. If the motor control board is defective
the washer may not work at all or function properly.

26
5 TROUBLESHOOTING

5.7.7 Electric leakage

The most common part(s) or condition(s) which contribute to the symptom
Electric leakage are listed below. Check or test each item.
If you are still unable to solve the problem you may need to do additional
research and troubleshooting.

Causes Explanation

Power cord Power affected with damp or damaged

Incoming Power
Problem Outlet ground connection not reliable

Earth Grounded wire Make the ground connection reliable.

Motor Motor affected with damp should be dried or replaced

Other parts have

Parts have water may leak electricity
electricity

27
6 CHECK POINT OF CIRCUIT
Before repairing, use multimeter to judge circuit stand of fail.

No Parts parameter

16-40Ω
1 Motor

Capacitor （USE Capacitor

2 ±10%
gauge）

4 Drain motor 3.5-6KΩ

5 Inflow Valve 4-6KΩ

28
7 Service tools

8 APPENDIX

29
The end!

30